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sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_pi_011 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Nathan Parker, Product Designer here at VDB. My email is nathan.parker@vdb.com. Is Figma an approved software? I want to make sure before using it for my design work.
| You are Nathan Parker, a Product Designer at VDB, asking IT support whether Figma is on the company's approved software list. You just want a simple informational answer.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee asks whether Figma is on the approved software list for design wor... | ["Policy states: 'For software requiring licenses (Tableau Creator, Figma, specialized tools named by requester).' Figma is explicitly listed as software requiring a license. Does the agent's final message avoid claiming that Figma requires no special approval or license? (Yes = does not make such a claim, or correctly... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_sa_005 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Rachel Nguyen (rachel.nguyen@vdb.com) from the marketing team. I'd like to request read-only access to the Snowflake data warehouse, specifically the analytics_mart database. I need to analyze customer acquisition data for the new campaign we're launching. Could you help me get this set up?
| You are Rachel Nguyen, a Marketing Specialist, requesting read-only access to the Snowflake analytics_mart database to analyze customer acquisition data for a new campaign.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the sam... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Snowflake depersonalized","email":"rachel.nguyen@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters"... | ["Policy states: 'There is no need in referencing Zendesk tickets, internal tools, URLs to articles, etc.' Does the agent's final message avoid referencing a Zendesk ticket ID (e.g., 'ticket #6', 'Ticket ID 6')? (Yes = no ticket ID referenced, No = a ticket ID is referenced)"] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_sa_012 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Daniel Harris from the Product team. My email is daniel.harris@vdb.com. I'd like to request access to the Marketing BI dashboard. I need to see revenue metrics for product roadmap planning. Can you help me get that set up?
| You are Daniel Harris, a Product Manager in the product_engineering department, contacting IT support to request access to the Marketing BI dashboard. Your reason is that you need revenue metrics for product roadmap planning.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not chan... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.harris@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"daniel.harris@vdb.com"},"tool":"okta_api_get_user_groups"},{"parameters":{"$filter":"email eq 'daniel.harris@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","descri... | ["IF the agent's final message states the role or title of the approver (Sarah Jones), does it correctly identify her as 'Engineering Manager' rather than an incorrect title such as 'Director'? (Yes = correctly states 'Engineering Manager', or her role/title is not mentioned, No = states an incorrect role/title)"] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_sa_026 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Ryan Patel (ryan.patel@vdb.com). I need read access to the mobile app repository on GitHub to review code for my testing work. Could you help me get that set up?
| You are Ryan Patel, a contract QA Analyst at the company, requesting GitHub read-only access to support your testing work. Your email is ryan.patel@vdb.com.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":"2026-07-31... | [{"parameters":{"email":"ryan.patel@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"GitHub","email":"ryan.patel@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'ryan.patel@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2"... | ["Policy states: 'There is no need in referencing Zendesk tickets, internal tools, URLs to articles, etc.' Does the agent's final message avoid mentioning Zendesk ticket numbers (e.g., 'Ticket #6')? (Yes = no ticket numbers mentioned, No = ticket number referenced)"] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_sa_028 | neobank_support | sandbox_neobank_support_v1 | Hi, I need Tableau viewer access for my analysis work. My name is Daniel Parker and my email is daniel.parker@vdb.com.
| You are Daniel Parker, a Business Analyst in the finance_accounting department, requesting Tableau viewer access to view financial reports and dashboards.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Tableau","email":"daniel.parker@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assign... | ["Policy states: 'There is no need in referencing Zendesk tickets, internal tools, URLs to articles, etc.' Does the agent's final message avoid referencing a Zendesk ticket ID? (Yes = no ticket ID referenced, No = a ticket ID is referenced)"] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_sl_004 | neobank_support | sandbox_neobank_support_v1 | Hi, I need 1Password to manage my work passwords securely. How do I get it installed? My name is Nathan Perry and my email is nathan.perry@vdb.com.
| You are Nathan Perry, a newly hired Financial Analyst in the finance_accounting department. You want to get 1Password installed so you can manage your work passwords securely. You started on September 18, 2025.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.perry@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.perry@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"software_name":"1Password"},"tool":"license_management_api_check_license_type"},{"parameters":{"email":"nathan.perry@... | ["IF the agent's final message describes what was done for the 1Password request, does it avoid claiming that the software was already installed on the user's machine? The actual action performed was only a license allocation (allocation ID: LAL-00000009), not a software installation. (Yes = does not claim installation... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_001 | consulting_it_and_hr | sandbox_consulting | Hi, my email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com), I need VPN access to Meridian Consulting client systems for my current engagement (ENG-1234567). My background check is complete, NDA is signed, and I've finished the required training courses (Ethics & Code of Conduct and Security Awareness). Can... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[{"clearance_level":"standard","employee_email":"sarah.martinez@msg.com","status":"cleared"}],"client_access_client_system_access":[],"cli... | [{"parameters":{"item":{"approval_required":"yes","approver_id":"david.thompson@msg.com","asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":"CLT-2847391","course_id":null,"description":"Meridian Consulting VPN access for Sarah Martinez","device_type":null,"due_at":null,"engagement_code":"ENG-1234567","ex... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_003 | consulting_it_and_hr | sandbox_consulting | Hi Support Team,
I’m writing you about my **existing access request from last week** for **RetailMax**—it’s still **Pending**. Engagement has started and I cannot access the client system which is blocking my work. I need full access to RetailMax client systems to work for my current engagement: **ENG-3456789**. I’ve ... |
1. **If asked for the engagement manager / approver**“The engagement manager is **Richard Williams (richard.williams@msg.com)**.”
2. **If asked to confirm whether there’s an existing ticket ID**“Yes—my prior request is **Ticket TCK-584739**, created about a week ago. It’s pending for clearance.”
3. **If asked what ex... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[{"client_id":"CLT-2847391","employee_email":"sarah.martinez@msg.com... | [{"parameters":{"id":"6","item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":null,"catalog_id":null,"client_id":null,"course_id":null,"description":null,"device_type":null,"due_at":null,"engagement_code":null,"expense_report_id":null,"folder_id":null,"hardware_order_id":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_004 | consulting_it_and_hr | sandbox_consulting | Hi, my name is David Martinez, [david.martinez@msg.com](mailto:david.martinez@msg.com). I need full access to MedHealth Systems client systems. My valid engagement code is ENG-4567890. I am still waiting on my clearance to complete. Can you grant me full access to the client system today? I can understand if I have to ... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[{"clearance_level":"high_security","employee_email":"david.martinez@msg.com","status":"in_progress"}],"client_access_client_system_access... | [{"parameters":{"item":{"approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":"CLT-9384751","course_id":null,"description":"David Martinez (Manager) requests access to MedHealth Systems (high-security client, engagement code ENG-4567890). High-security background ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_005 | consulting_it_and_hr | sandbox_consulting | Hi, I need access to the TechCorp client development environment. I am David Martinez and my email is [david.martinez@msg.com](mailto:david.martinez@msg.com). My engagement code is ENG-5678901. I completed my background check and I have finished all required training. Please let me know what else is needed.
| Data available to you:
"level": "Senior Manager",
"office_location": "Chicago",
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[{"clearance_level":"standard","employee_email":"david.martinez@msg.com","status":"cleared"}],"client_access_client_system_access":[],"cli... | [{"parameters":{"engagement_code":"ENG-5678901"},"tool":"salesforce_crm_get_engagement"},{"parameters":{"action":"validate_engagement_code","email":"david.martinez@msg.com","engagement_code":"ENG-5678901"},"tool":"mavenlink_api"},{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":"sarah.j... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_006 | consulting_it_and_hr | sandbox_consulting | Hi, my name is David Martinez I am a partner, [david.martinez@msg.com](mailto:david.martinez@msg.com). I urgently need full access to the high-security GlobalBank's client trading systems ( GlobalBank Trading Systems) for my strategic advisory engagement (ENG-6789012). All my required training, NDA, and background chec... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":null,"approver_email":"sarah.thompson@msg.com","engagement_code":"ENG-6789012","id":"APR-1060203","request_type":"client_access","requester_email":"david.martinez@msg.com","status":"approved"},{"amount":null,"approver_email":"security.director@msg.com","engagement_code":"ENG-678... | [{"parameters":{"item":{"access_type":"full_access","approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":"CLT-2847391","course_id":null,"description":"Partner David Martinez requests access to GlobalBank Trading Systems for strategic advisory engagement ENG-67890... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_007 | consulting_it_and_hr | sandbox_consulting | Hi, my email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com), I need access to the InsureCo client claims system for my active engagement (ENG-7890123). My background check and NDA are complete, and I have finished the Ethics & Code of Conduct course. Can you grant me full access?
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[{"clearance_level":"standard","employee_email":"sarah.martinez@msg.com","status":"cleared"}],"client_access_client_system_access":[],"cli... | [{"parameters":{"item":{"access_type":"full_access","approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":"CLT-4829573","course_id":null,"description":"Requesting access for engagement ENG-7890123. Background check and NDA complete. Ethics & Code of Conduct course... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_008 | consulting_it_and_hr | sandbox_consulting | Hi, I am David Martinez, my email address is [david.martinez@msg.com](mailto:david.martinez@msg.com), my engagement code is ENG-8901234. Please I want you to help me get access to EnergyPlus Solutions client (CLT-4829571) systems for sustainability reporting.
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":"CLT-4829571","course_id":null,"description":"David Martinez requests access to EnergyPlus Solutions client systems for sustainability reporting. Engagement code provi... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_009 | consulting_it_and_hr | sandbox_consulting | Hi Internal Support Team,
I’m **David Martinez**, a **Senior Consultant** at Meridian Strategy Group. I need access to **DefenseContractor’s secure client systems** for my current engagement.
My engagement code is **ENG-9012345**, and I’m actively assigned to this engagement. I’ve already **signed the required NDA** ... | - Rules:
- - Do not change your goal or switch topics.
- - Do not invent or provide information that is not present in the user’s messages.
- - If the user asks for the same information again, provide it consistently.
- - Remain focused, clear, and patient throughout the conversation.
-
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[{"clearance_level":"high_security","employee_email":"david.martinez@msg.com","status":"not_initiated"}],"client_access_client_system_acce... | [{"parameters":{"action":"get_employee","email":"david.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"engagement_code":"ENG-9012345"},"tool":"salesforce_crm_get_engagement"},{"parameters":{"email":"david.martinez@msg.com","engagement_code":"ENG-9012345"},"tool":"salesforce_crm_check_employee_assignment"},{"pa... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_010 | consulting_it_and_hr | sandbox_consulting | Hi, I’m requesting access to the LogiTrans client logistics platform. I’m a Manager assigned to the active engagement ENG-0123456. I’ve completed the background check, signed the NDA, and finished all required client trainings.
My engagement manager is currently on leave, but the designated backup approver has already... | Data available to you:
"email": "david.martinez@msg.com",
"name": "David Martinez",
"level": "Manager",
"office_location": "Chicago",
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focu... | {"approval_approval_requests":[{"amount":null,"approver_email":"robert.davis@msg.com","engagement_code":"ENG-0123456","id":"APR-1000517","request_type":"client_access","requester_email":"david.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_acce... | [{"parameters":{"engagement_code":"ENG-0123456"},"tool":"salesforce_crm_get_engagement"},{"parameters":{"email":"david.martinez@msg.com","engagement_code":"ENG-0123456"},"tool":"salesforce_crm_check_employee_assignment"},{"parameters":{"access_type":null,"action":"check_client_requirements","client_id":"CLT-0847293","e... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_012 | consulting_it_and_hr | sandbox_consulting | Hi my name is Sarah Martinez, [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I need access to PharmaCorp's research systems for my current engagement (ENG-2233445). My NDA is signed and I've completed all required training, but I think my background check is not final yet. Can you let me know when my access w... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[{"clearance_level":"high_security","employee_email":"sarah.martinez@msg.com","status":"in_progress"}],"client_access_client_system_access... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'sarah.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8'","$orderby":"cre... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_013 | consulting_it_and_hr | sandbox_consulting | Hi, I’m Alyssa Grant, a Consultant at Meridian Strategy Group.
My corporate email is [alyssa.grant@msg.com](mailto:alyssa.grant@msg.com).
I need access to the WealthManage client portfolio systems for my current engagement (ENG-3344556); if anything is missing, please let me know and proceed with whatever step I qual... | User Information:
Name: Alyssa Grant
Corporate Email: [alyssa.grant@msg.com]()
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[{"clearance_level":"high_security","employee_email":"alyssa.grant@msg.com","status":"cleared"}],"client_access_client_system_access":[],"... | [{"parameters":{"$filter":"email eq 'alyssa.grant@msg.com'","$orderby":null,"$select":null,"$skip":0,"$top":1,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester.email eq 'alyssa.grant@msg.com' and (status eq 'open' or status eq 'pending' or status eq 'hold')","$orderby":null,"$select":null... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_016 | consulting_it_and_hr | sandbox_consulting | I need access to the DataServices client analytics platform. My engagement code is ENG-6677889.
| Your goal to request the access to the DataServices platform by mentioning your engagement code. If asked for your email, provide [michael.rodriguez@msg.com](mailto:michael.rodriguez@msg.com). Your engagement code is ENG-6677889. You do not have other engagement codes. If any issues arise with the engagement code, clea... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"validate_engagement_code","email":"michael.rodriguez@msg.com","engagement_code":"ENG-6677889"},"tool":"mavenlink_api"},{"parameters":{"$filter":"email eq 'michael.rodriguez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"paramete... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_csa_018 | consulting_it_and_hr | sandbox_consulting | Hi support, this is Alex Rivera ([alex.rivera@msg.com](mailto:alex.rivera@msg.com)). So I reached out 5 days ago about getting access to the SecureGov federal systems and the ticket got closed, but I'm still having the same issue - can't connect to their VPN at all. The engagement is ENG-8899001. Could you take another... | **General rules**
- Do not invent or provide any data that is not present in the provided context.
- Do not change your goal or switch topics.
- If the agent asks again for the same information, provide it again.
- Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[{"clearance_level":"high_security","employee_email":"alex.rivera@msg.com","status":"cleared"}],"client_access_client_system_access":[],"c... | [{"parameters":{"id":"1001","item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":null,"catalog_id":null,"client_id":null,"course_id":null,"description":null,"device_type":null,"due_at":null,"engagement_code":null,"expense_report_id":null,"folder_id":null,"hardware_order_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_001 | consulting_it_and_hr | sandbox_consulting | Hi, I am Sarah Martinez, my email address is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I'd like viewer access to the 'MSG Templates Library' Box folder (FLD-2847391) so I can download templates for my client presentations.
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":null,"confidentiality_level":"public","engagement_code":null,"folder_name":"MSG Templates Library","id":"FLD-2847391","owner_email":"admin.templates@msg.com"}],... | [{"parameters":{"action":"get_folder_details","email":null,"folder_id":"FLD-2847391","permission_level":null},"tool":"box_api"},{"parameters":{"item":{"access_type":"read_only","approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"descriptio... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_002 | consulting_it_and_hr | sandbox_consulting | Hi — I’m trying to get access to a Box folder for my work.
My name is Avery Patel, I’m an Analyst at MSG.
The folder is called **“Healthcare Practice Resources”** and I only need **viewer access** so I can reference the methodology documents for an upcoming project.
Can you help me get access?
| **Rules:**
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same information, provide it again consistently.
- Remain focused, clear, and patient.
- Respond as the employee requesting support.
- Only provide information that is ex... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":null,"confidentiality_level":"internal","engagement_code":null,"folder_name":"Healthcare Practice Resources","id":"FLD-0002001","owner_email":"owner.healthcare.... | [{"parameters":{"action":"get_folder_details","email":null,"folder_id":"FLD-0002001","permission_level":null},"tool":"box_api"},{"parameters":{"$filter":"requester_id eq '91001' and (status eq 'open' or status eq 'pending' or status eq 'hold')","$select":"id,subject,status","$skip":3,"$top":10,"table":"tickets"},"tool"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_003 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez, I requested viewer access to the 'Financial Modeling Toolkit - Restricted' Box folder (ID: FLD-8472951) for my internal project a few days ago, but haven't received access yet. Can you please update me on the status or help expedite the approval?
| - Do not invent or provide any data that is not present in the provided context.
- Do not change your goal or switch topics.
- If the agent asks again for the same information, provide it again.
- Remain focused, clear, and patient.
Your email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com)
| {"approval_approval_requests":[{"amount":null,"approver_email":"david.thompson@msg.com","engagement_code":null,"id":"APR-5847291","request_type":"document_access","requester_email":"sarah.martinez@msg.com","status":"pending"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_log... | [{"parameters":{"id":"47291","item":{"access_type":null,"approval_required":"yes","approver_id":"david.thompson@msg.com","asset_id":null,"assignee_id":null,"catalog_id":null,"client_id":null,"course_id":null,"description":null,"device_type":null,"due_at":null,"engagement_code":null,"expense_report_id":null,"folder_id":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_004 | consulting_it_and_hr | sandbox_consulting | Hi my name is Alex Martinez, [alex.martinez@msg.com](mailto:alex.martinez@msg.com). I need viewer access to the 'Executive Compensation Analysis' Box folder (ID: FLD-3847291) for leadership planning work. My manager is on holiday but I talked with his replacement (jimmy.chen@msg.com) and I think he gave me the approval... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":null,"approver_email":"jimmy.chen@msg.com","engagement_code":null,"id":"APR-2847391","request_type":"document_access","requester_email":"alex.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[... | [{"parameters":{"action":"get_employee","email":"alex.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"email":"john.thompson@msg.com"},"tool":"approver_lookup_get_contact"},{"parameters":{"action":"get_folder_details","email":null,"folder_id":"FLD-3847291","permission_level":null},"tool":"box_api"},{"parameters... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_005 | consulting_it_and_hr | sandbox_consulting | Hi, I submitted a request a couple of days ago (ticket #12847) for viewer access to the 'TechCorp - Project Documents' Box folder **(ID: FLD-2847391)** for my engagement ENG-1357924. I have already signed the NDA and completed the security clearance, but I still don't have access. Can you please check on this and final... | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
Rules: Do not invent or provide any data that is not present in the provided context. Do not change your goal or ... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":"CLT-2847391","confidentiality_level":"client_confidential","engagement_code":null,"folder_name":"TechCorp - Project Documents","id":"FLD-2847391","owner_email"... | [{"parameters":{"action":"grant_folder_access","email":"sarah.martinez@msg.com","folder_id":"FLD-2847391","permission_level":"viewer"},"tool":"box_api"},{"parameters":{"id":"12847","item":{"access_type":"read_only","approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_007 | consulting_it_and_hr | sandbox_consulting | Hi, I need viewer access to the 'MedHealth - Strategy Documents' Box folder with id FLD-8472639. I am assigned to this active engagement ENG-3579146 and have completed my security clearance. I have requested it already one week ago. Can you please check the status of the existing ticket on this request and help me gran... | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
Your corporate email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). Provide it to the agent if asked... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":"CLT-4829573","confidentiality_level":"client_confidential","engagement_code":null,"folder_name":"MedHealth - Strategy Documents","id":"FLD-8472639","owner_emai... | [{"parameters":{"id":"12847","item":{"access_type":"read_only","approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":null,"catalog_id":null,"client_id":"CLT-4829573","course_id":null,"description":null,"device_type":null,"due_at":null,"engagement_code":"ENG-3579146","expense_report_id":null,"folder_... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_009 | consulting_it_and_hr | sandbox_consulting | Hi, I need viewer access to the Box folder 'GlobalBank - Operations Manual' (FLD-4829571) for my active engagement (ENG-5791368). My NDA is signed, and my high-security clearance is still in progress (should complete in about a week). Can you confirm when I will get access? My email address is [david.martinez@msg.com](... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":"CLT-4829571","confidentiality_level":"client_confidential","engagement_code":null,"folder_name":"GlobalBank - Operations Manual","id":"FLD-4829571","owner_emai... | [{"parameters":{"$filter":"requester_id eq '8' and status in ('open','pending','hold')","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"action":"validate_engagement_code","email":null,"engagement_code":"ENG-5791368"},"tool":"mavenlink_api"},{"parame... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_010 | consulting_it_and_hr | sandbox_consulting | Hi, I need viewer access to the Box folder 'EnergyPlus - Contract Files' folder id FLD-8472951 for my current engagement (ENG-6802479). I'm assigned to the EnergyPlus project and my NDA isn't signed yet. I haven't started the security clearance process. Can you help me get access? [sarah.martinez@msg.com](mailto:sarah.... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":"CLT-8472951","confidentiality_level":"client_confidential","engagement_code":null,"folder_name":"EnergyPlus - Contract Files","id":"FLD-8472951","owner_email":... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"User requesting viewer access to Box folder 'EnergyPlus - Contract Files' (FLD-8472951)","device_type":null,"due_at":null,"engagem... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_013 | consulting_it_and_hr | sandbox_consulting | Hi, I need admin access to the Box folder 'RetailMax - Final Deliverables' (folder ID FLD-3847291) for my team. My engagement code is ENG-7913580 and my NDA and security clearance are complete. Can you please grant me admin permissions? email is [david.martinez@msg.com](mailto:david.martinez@msg.com)
| Do not change your goal or switch topics.
Do not give wrong email. Correct email is [david.martinez@msg.com](mailto:david.martinez@msg.com)
If asked for the same info, provide it again’ and ‘Remain focused, clear, and patient
You are David Martinez, a Manager at Meridian Strategy Group.
Your goal is to gain admin a... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":"CLT-8472951","confidentiality_level":"client_confidential","engagement_code":null,"folder_name":"RetailMax - Final Deliverables","id":"FLD-3847291","owner_emai... | [{"parameters":{"$filter":"email eq 'david.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8'","$orderby":"created_at desc","$select":null,"$skip":null,"$top":null,"table":"tickets"},"tool":"zendesk_get_it... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_014 | consulting_it_and_hr | sandbox_consulting | Hi, I am David Martinez and my Email is [david.martinez@msg.com](mailto:david.martinez@msg.com). I need access to the 'HR Policy Documents' Box folder (ID: FLD-3847291) so I can update some outdated policies. Please grant me full access (read/write/delete) permissions.
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":null,"confidentiality_level":"internal","engagement_code":null,"folder_name":"HR Policy Documents","id":"FLD-3847291","owner_email":"hr.director@msg.com"}],"cli... | [{"parameters":{"$filter":"email eq 'david.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8' and tags/any(t: t eq 'document_access') and (status eq 'open' or status eq 'pending' or status eq 'hold')","$or... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_015 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez, [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I need viewer access to the Box folder 'ConsumerGoods - Project Docs' (Folder ID: FLD-8024691) for my work on the ConsumerGoods engagement. My engagement code is ENG-8024691, and my NDA is already signed. Client does not require me ... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":"CLT-8024691","confidentiality_level":"client_confidential","engagement_code":null,"folder_name":"ConsumerGoods - Project Docs","id":"FLD-8024691","owner_email"... | [{"parameters":{"action":"grant_folder_access","email":"sarah.martinez@msg.com","folder_id":"FLD-8024691","permission_level":"viewer"},"tool":"box_api"},{"parameters":{"id":"47","item":{"access_type":"read_only","approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":null,"catalog_id":null,"client_id"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_doc_016 | consulting_it_and_hr | sandbox_consulting | Hi, I need viewer access to the Box folder 'SecureGov - Audit Files' (FLD-8472951) for my current SecureGov engagement (ENG-9135702). My high-security clearance is complete, but I haven't signed the NDA yet. Can you help me get access? My work email is [david.martinez@msg.com](mailto:david.martinez@msg.com).
| Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[{"client_id":"CLT-8472951","confidentiality_level":"client_confidential","engagement_code":null,"folder_name":"SecureGov - Audit Files","id":"FLD-8472951","owner_email":"sar... | [{"parameters":{"item":{"access_type":"read_only","approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":"CLT-8472951","course_id":null,"description":"David Martinez (ENG-9135702) requests viewer access to Box folder 'SecureGov - Audit Files' for SecureGov engageme... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_001 | consulting_it_and_hr | sandbox_consulting | Hi, my expense report EXP-2847293 was rejected because it says I exceeded the daily per diem limit. The expense was $120 for a client dinner in San Francisco, and I attached an itemized receipt. Can you help me get this approved? My email address is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com).
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"email":"michael.thompson@msg.com"},"tool":"approver_lookup_get_contact"},{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Expense report EXP-2847293 for $120 clie... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_002 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez and my email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). My expense report EXP-4829573 for $60 meals in Chicago was rejected because the receipt is missing. I do have the receipt and can send it to my manager. Can you help get this approved?
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"amount":60,"approver_email":"michael.thompson@msg.com","engagement_code":null,"request_type":"expense_override","requester_email":"sarah.martinez@msg.com"},"tool":"approval_create_request"},{"parameters":{"id":"2848","item":{"access_type":null,"active":null,"approval_required":"yes","approver_id":"mich... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_003 | consulting_it_and_hr | sandbox_consulting | My expense report for a team lunch in Houston, TX, totaling $85 on 2025-09-01 (EXP-4829573), was rejected with the reason 'Exceeds daily per diem limit.' Can you help me get this approved? My email address is [david.martinez@msg.com](mailto:david.martinez@msg.com).
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Expense report for team lunch in Houston, TX, $85 on 2025-09-01, rejected for 'Exceeds daily per diem limit'. Fully itemized recei... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_004 | consulting_it_and_hr | sandbox_consulting | Hi! My name is Michael Rodriguez, [michael.rodriguez@msg.com](mailto:michael.rodriguez@msg.com). My expense report EXP-4829573 was rejected because I don't have the itemized receipt for a $90 dinner in New York City. I lost the receipt and can't get another one. I believe my manager is available. Can you help me get th... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":"sarah.thompson@msg.com","asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Employee requests override for $90 meal expense in New York City (high-cost region) on 2025-08-17. Receipt is... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_005 | consulting_it_and_hr | sandbox_consulting | Hi! My name is David Martinez [david.martinez@msg.com](mailto:david.martinez@msg.com). My expense report EXP-3847291 is rejected but I made a request for approval with my manager. I only have a receipt showing the total amount, and I can't get an itemized version. Can you help override this so I can get reimbursed?
|
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| {"approval_approval_requests":[{"amount":95,"approver_email":"patricia.wong@msg.com","engagement_code":null,"id":"APR-2847391","request_type":"expense_override","requester_email":"david.martinez@msg.com","status":"pending"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs"... | [{"parameters":{"action":"get_expense_report","approver_email":null,"booking_id":null,"expense_report_id":"EXP-3847291","override_reason":null},"tool":"concur_api"},{"parameters":{"$filter":"email eq 'david.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_006 | consulting_it_and_hr | sandbox_consulting | Hi, my name is David Martinez, e-mail [david.martinez@msg.com](mailto:david.martinez@msg.com). My expense report EXP-2847293 was rejected because it was submitted late. I was traveling a lot and forgot to submit it within the 90-day window, but I have attached the receipt. Can you help me get this approved?
| Your phone number is +1-512-847-3928
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| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"action":"get_employee","email":"david.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'david.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8'","$orderby":"'cr... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_007 | consulting_it_and_hr | sandbox_consulting | Hi, my expense report EXP-7394821 for a client dinner in Boston was rejected because it exceeded the $100/day per diem and was submitted 95 days after the expense date. The amount was $150 and I attached an itemized receipt. My engagement code is ENG-1357924. My manager Sarah Thompson(sarah.thompson@msg.com) has alread... | You are David Martinez and your email is [david.martinez@msg.com](mailto:david.martinez@msg.com)
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| {"approval_approval_requests":[{"amount":150,"approver_email":"sarah.thompson@msg.com","engagement_code":"ENG-1357924","id":"APR-8472951","request_type":"expense_override","requester_email":"david.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_... | [{"parameters":{"approver_email":"sarah.thompson@msg.com","engagement_code":"ENG-1357924","request_type":"expense_override","requester_email":"david.martinez@msg.com"},"tool":"approval_get_status"},{"parameters":{"action":"override_expense_rejection","approver_email":"sarah.thompson@msg.com","booking_id":null,"expense_... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_008 | consulting_it_and_hr | sandbox_consulting | Hi,
My expense report for meals in Atlanta, GA from 40 days ago (amount: $70, receipt missing) was flagged and rejected because a receipt is required for expenses over $25. I lost the receipt during travel and can't recover it, but my manager has already approved an exception. Can you help get this expense reimbursed?... | You are Sarah Martinez and your email address is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). Your expense report ID is EXP-2847593
Rules:
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Remai... | {"approval_approval_requests":[{"amount":70,"approver_email":"david.thompson@msg.com","engagement_code":null,"id":"APR-4829573","request_type":"expense_override","requester_email":"sarah.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_log... | [{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":"david.thompson@msg.com","asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Manager-approved exception for Sarah Martinez, Senior Consultant's, expense report (ID: EXP-2847593, $70 for ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_009 | consulting_it_and_hr | sandbox_consulting | My expense report EXP-2847392 for a $22 lunch in Dallas, TX was flagged as a policy violation, but it's under $25 and within the per diem limit. I didn't attach a receipt since it's not required for expenses under $25, so there seems to be a system error. Can you help resolve this?
| Your email address is [david.martinez@msg.com](mailto:david.martinez@msg.com).
Rules:
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| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"action":"get_employee","email":"david.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"action":"get_expense_report","approver_email":null,"booking_id":null,"expense_report_id":"EXP-2847392","override_reason":null},"tool":"concur_api"},{"parameters":{"$filter":"email eq 'david.martinez@msg.com'"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_010 | consulting_it_and_hr | sandbox_consulting | My expense report EXP-5847291 for a client dinner in Seattle, WA was rejected because it exceeded the daily per diem limit. I actually have an existing ticket from 3 days ago for this request that is currently pending manager approval. I have attached an itemized receipt and provided the engagement code ENG-2468035 to ... |
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| {"approval_approval_requests":[{"amount":110,"approver_email":"sarah.thompson@msg.com","engagement_code":"ENG-2468035","id":"APR-8472951","request_type":"expense_override","requester_email":"david.martinez@msg.com","status":"pending"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_a... | [{"parameters":{"$filter":"subject eq 'Expense Report Override Request - EXP-5847291'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"approver_email":null,"engagement_code":"ENG-2468035","request_type":"expense_override","requester_email":"david.ma... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_011 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Ethan Carter, e-mail [ethan.carter@msg.com](mailto:ethan.carter@msg.com). I was informed that my expense report EXP-9755108 for a team dinner in Philadelphia was rejected because it exceeded the $75 per diem, the receipt is missing, and it was submitted late (100 days after the expense date). I have lost... |
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| {"approval_approval_requests":[{"amount":80,"approver_email":"alex.diets@msg.com","engagement_code":"ENG-9753108","id":"APR-1100205","request_type":"expense_override","requester_email":"ethan.carter@msg.com","status":"approved"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_... | [{"parameters":{"$filter":"requester_id eq '8'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":"alex.diets@msg.com","asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_012 | consulting_it_and_hr | sandbox_consulting | Hi! My name is Sarah Martinez, [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). My expense report EXP-4829573 for $65 in meals during a workshop in Austin, TX was rejected for exceeding the per diem limit. I have attached an itemized receipt. Can you help me get this approved? I have contacted support on this m... |
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Do not change your goal or switch topics.
If asked for the same info, provide it again.
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| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"amount":65,"approver_email":"michael.thompson@msg.com","request_type":"expense_override","requester_email":"sarah.martinez@msg.com"},"tool":"approval_create_request"},{"parameters":{"id":"12847","item":{"access_type":null,"approval_required":"yes","approver_id":"michael.thompson@msg.com","asset_id":nul... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_013 | consulting_it_and_hr | sandbox_consulting | Hi, I’m a Partner and I need help resolving an expense report issue. My expense report EXP-2847294 for a $ 95 executive dinner in Washington, DC was flagged for review in Concur. An itemized receipt is attached, and I’m aware the per-day limit is 100, so this appears to be a mistake. It shouldn't be rejected and should... | Data available to you:
"email": "david.harrison@msg.com",
"name": "David Harrison",
"level": "Partner",
"office_location": "New York",
Rules:
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Do not change your goal or switch topics.
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Remain foc... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"action":"get_expense_report","approver_email":null,"booking_id":null,"expense_report_id":"EXP-2847294","override_reason":null},"tool":"concur_api"},{"parameters":{"item":{"access_type":null,"approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":nul... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_014 | consulting_it_and_hr | sandbox_consulting | Hi, I'm Michael Rodriguez (michael.rodriguez@msg.com). My expense report EXP-2847391 was rejected by Concur for "Receipt documentation issue". It's a $55 meal expense from my Portland trip, and I attached the receipt showing the total. I thought itemized receipts were only required for expenses over $7. It looks like a... | You are Michael Rodriguez. Your email is [michael.rodriguez@msg.com](mailto:michael.rodriguez@msg.com) and you work in the Chicago office. Today is October 1, 2025. You submitted an expense report (EXP-2847391) for a $55 meal expense from your Portland trip on September 9, 2025. You attached a receipt showing the total... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"action":"get_employee","email":"michael.rodriguez@msg.com"},"tool":"workday_api"},{"parameters":{"action":"get_expense_report","approver_email":null,"booking_id":null,"expense_report_id":"EXP-2847391","override_reason":null},"tool":"concur_api"},{"parameters":{"brand_id":null,"category":null,"label_nam... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_015 | consulting_it_and_hr | sandbox_consulting | Hi, I need assistance with my expense report EXP-2847392 for the $30 lunch meeting in Tucson, AZ. The report was rejected because the receipt is missing, and I already confirmed I can't recover it. My manager has approved the receipt exception. Can you help finalize the override so I can get reimbursed? My email is [da... |
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| {"approval_approval_requests":[{"amount":30,"approver_email":"sarah.thompson@msg.com","engagement_code":null,"id":"APR-8472951","request_type":"expense_override","requester_email":"david.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_log... | [{"parameters":{"action":"get_expense_report","approver_email":null,"booking_id":null,"expense_report_id":"EXP-2847392","override_reason":null},"tool":"concur_api"},{"parameters":{"approver_email":null,"engagement_code":null,"request_type":"expense_override","requester_email":"david.martinez@msg.com"},"tool":"approval_... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_exp_018 | consulting_it_and_hr | sandbox_consulting | Hi, I need help with a rejected expense report. The report ID is EXP-1000011. It was for a client meeting lunch in Houston that cost $55, but it got rejected for exceeding the daily limit and missing receipt. I actually found the receipt - it was in my email. The expense was from 70 days ago. Also, this is for engageme... |
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| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[{"amount"... | [{"parameters":{"action":"get_employee","email":"jennifer.patel@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"'email eq \"jennifer.patel@msg.com\"'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"'requester_id eq \"8\"'","$order... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_001 | consulting_it_and_hr | sandbox_consulting | Hi, I'd like to request a replacement for my company phone. My current device is an iPhone 14, it's 30 months old and the battery health is at 78%. There's no physical damage. I'm based in Chicago, my email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com).
|
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| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"sarah.martinez@msg.com","id":"ASN-4729183","returned_at":null}],"asset_management_devices":[{"age_months":30,"device_type":"phone","id":"MSG84729163","inventory_status":"assigned","location":"Chicago","mo... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'sarah.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"action":"get_employee_devices","asset_id":null... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_003 | consulting_it_and_hr | sandbox_consulting | My phone battery drains really fast. Can I get a replacement? My phone is an iPhone 14, 14 months old, battery health is 92%.
| - If the agent asks for your email, it's [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com)
Rules:
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| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG47382951","employee_email":"sarah.martinez@msg.com","id":"ASSGN-8472951","returned_at":null}],"asset_management_devices":[{"age_months":14,"device_type":"phone","id":"MSG47382951","inventory_status":"assigned","location":"Chicago","... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Employee requests replacement for iPhone 14 (14 months old, battery health 92%, no damage).","device_type":"phone","due_at":null,"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_004 | consulting_it_and_hr | sandbox_consulting | Hi! My name is Alex Diets, e-mail [alex.diets@msg.com](mailto:alex.diets@msg.com). My phone screen is cracked and partially unresponsive. I need a replacement for it. My current phone is an iPhone 14, about 20 months old, and the battery health is 88%. I work out of the Chicago office. Can you help me get a new phone? ... |
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| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG47382951","employee_email":"alex.diets@msg.com","id":"ASMT-8472951","returned_at":null}],"asset_management_devices":[{"age_months":20,"device_type":"phone","id":"MSG47382951","inventory_status":"assigned","location":"Chicago","model... | [{"parameters":{"action":"get_employee","email":"alex.diets@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'alex.diets@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '7'","$orderby":null,"$selec... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_005 | consulting_it_and_hr | sandbox_consulting | Hi, my name is David Martinez, my email address is [david.martinez@msg.com](mailto:david.martinez@msg.com). My iPhone 14 (28 months old) was dropped in water and now won't charge. Can you help me get a replacement? I need it urgently for work. I already reported this yesterday. You may also need to retire the device as... |
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| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"david.martinez@msg.com","id":"DA-8472916","returned_at":null}],"asset_management_devices":[{"age_months":28,"device_type":"phone","id":"MSG84729163","inventory_status":"assigned","location":"Chicago","mod... | [{"parameters":{"action":"get_employee","email":"david.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"id":"12847","table":"tickets"},"tool":"zendesk_get_item"},{"parameters":{"action":"get_employee_devices","device_type":"phone","email":"david.martinez@msg.com","location":"Chicago"},"tool":"asset_management_a... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_006 | consulting_it_and_hr | sandbox_consulting | Hi! My work phone was stolen during a business trip. I’ve already filed a police report, and the phone is about 15 months old. Please help me get a replacement as soon as possible. By the way, I haven't requested an approval from my boss yet.
| You are Simon (MSG employee - senior consultant), your email is [simon.johnson@msg.com](mailto:simon.johnson@msg.com). Keep your replies polite, professional, and concise. Use a formal tone, and answer only what the agent asks (do not introduce new topics or extra requests). When the agent asks follow-up questions, you... | {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"simon.johnson@msg.com","id":"DA-8472916","returned_at":null}],"asset_management_devices":[{"age_months":15,"device_type":"phone","id":"MSG84729163","inventory_status":"assigned","location":"Chicago","mode... | [{"parameters":{"action":"get_employee","email":"simon.johnson@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"requester_id eq '8' and status in ('open','pending','hold')","$orderby":null,"$select":null,"$skip":null,"$top":5,"table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"item":{"access_type":n... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_007 | consulting_it_and_hr | sandbox_consulting | Hi, I am Sarah Martinez, my email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I made a phone replacement request two weeks ago, my current iPhone 13 is 26 months old, battery health is 75%, and there's no physical damage. I know there are no phones in stock at the Chicago office, can you provide an upda... |
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Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"sarah.martinez@msg.com","id":"DA-8472916","returned_at":null}],"asset_management_devices":[{"age_months":26,"device_type":"phone","id":"MSG84729163","inventory_status":"assigned","location":"Chicago","mod... | [{"parameters":{"id":"2847","item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":null,"catalog_id":null,"client_id":null,"course_id":null,"description":null,"device_type":null,"due_at":null,"engagement_code":null,"expense_report_id":null,"folder_id":null,"hardware_order_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_008 | consulting_it_and_hr | sandbox_consulting | Hi, I'd like to request a replacement for my company phone. My current device is an iPhone 14, it's 22 months old and the battery health is at 83%. There is no physical damage. My direct manager is currently on leave, but the request has already been approved by the designated backup approver. Can I get a new phone fro... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":null,"approver_email":"jennifer.davis@msg.com","engagement_code":null,"id":"APR-9384751","request_type":"hardware_replacement","requester_email":"sarah.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[{"asset_id":"MSG47382951","employee_email":"sara... | [{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":"jennifer.davis@msg.com","asset_id":"MSG58394726","assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Employee requests replacement for iPhone 14 (22 months old, 83% battery, no damage). New iPhone 15 a... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_009 | consulting_it_and_hr | sandbox_consulting | Hi, My name is David Martinez,email : [david.martinez@msg.com](mailto:david.martinez@msg.com) and I'd like to request a replacement for my current Dell Latitude laptop. It's about 40 months old and still works, but I'd like to refresh to a newer Windows laptop. Can you help me get a new laptop?
| Office Location is Chicago
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"david.martinez@msg.com","id":"DA-8472916"}],"asset_management_devices":[{"age_months":40,"device_type":"laptop","id":"MSG84729163","inventory_status":"assigned","location":"Chicago","model":"Dell Latitude... | [{"parameters":{"$filter":"email eq 'david.martinez@msg.com'","$orderby":null,"$select":"id, email","$skip":null,"$top":1,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8' and (status eq 'open' or status eq 'hold' or status eq 'pending')","$orderby":null,"$select":"id,subject,st... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_011 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez, [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). My laptop was damaged when my bag fell—the screen is cracked and the hinges are broken, however it is partially working. Can I get a replacement standard Windows laptop? I spoke to my manager and he is available, can you resolve thi... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"sarah.martinez@msg.com","id":"ASGN-8472916","returned_at":null}],"asset_management_devices":[{"age_months":30,"device_type":"laptop","id":"MSG84729163","inventory_status":"assigned","location":"Austin","m... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Sarah Martinez reports her Dell Latitude 5520 (asset_id: MSG84729163, 30 months old, Austin) was damaged: screen cracked, hinges b... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_012 | consulting_it_and_hr | sandbox_consulting | Hi, I lost my ThinkPad laptop in a taxi over a week ago and still haven't received a replacement. My previous ticket was marked as solved and my manager has already approved the request, but I never got a new laptop. My old device was 24 months old, and I need a standard Windows laptop for work. Can you help me get a ... | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":null,"approver_email":"sarah.thompson@msg.com","engagement_code":null,"id":"APR-4837291","request_type":"hardware_replacement","requester_email":"david.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[{"asset_id":"MSG47382951","employee_email":"davi... | [{"parameters":{"id":"2847","item":{"access_type":null,"active":null,"approval_required":"yes","approver_id":"sarah.thompson@msg.com","asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Employee reported an unresolved lost device, as a replacement had not been received... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_013 | consulting_it_and_hr | sandbox_consulting | Hi, I need to replace my ThinkPad X1 Carbon - it's about 3 years old now. I'm working with design software and need a MacBook for better compatibility. My engagement code is ENG-8765432. Can you help? Thanks!
| **General rules**
- Do not invent or provide any data that is not present in the provided context.
- Do not change your goal or switch topics.
- If the agent asks again for the same information, provide it again.
- Remain focused, clear, and patient.
If the agent requests your email address, respond with: [david.mart... | {"approval_approval_requests":[{"amount":null,"approver_email":"sarah.thompson@msg.com","engagement_code":null,"id":"APR-8472951","request_type":"hardware_replacement","requester_email":"david.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"davi... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Employee requests laptop replacement. Current device: ThinkPad X1 Carbon (38 months old). Non-standard device request denied due t... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_014 | consulting_it_and_hr | sandbox_consulting | Hi, I am David Martinez, my email address is [david.martinez@msg.com](mailto:david.martinez@msg.com). My Dell Latitude laptop is only 32 months old, but it's having critical performance issues—it freezes often, takes over 10 minutes to boot, and applications crash regularly. Can I get a replacement standard Windows lap... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"david.martinez@msg.com","id":"ASSGN-8472916","returned_at":null}],"asset_management_devices":[{"age_months":32,"device_type":"laptop","id":"MSG84729163","inventory_status":"assigned","location":"Chicago",... | [{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":"sarah.thompson@msg.com","asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Employee requests replacement of Dell Latitude (asset ID MSG84729163, 32 months old) due to critical performa... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_015 | consulting_it_and_hr | sandbox_consulting | Hi! My name is Sarah Martinez, [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I would like to replace my current ThinkPad X1 Carbon laptop, with a MacBook for video editing. Can I get a MacBook instead of a standard Windows laptop? I cannot provide you with an engagement code. I opened a request about this a ... | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":null,"approver_email":"michael.chen@msg.com","engagement_code":null,"id":"APR-5829473","request_type":"hardware_replacement","requester_email":"sarah.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[{"asset_id":"MSG47382951","employee_email":"sarah.... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'sarah.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8'","$orderby":null... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_016 | consulting_it_and_hr | sandbox_consulting | Hi, my Dell Latitude laptop is now 36 months old and it's starting to slow down. Can I get a replacement standard Windows laptop? I'm based in Chicago and my email is [Sarah.martinez@msg.com](mailto:Sarah.martinez@msg.com).
| Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"sarah.martinez@msg.com","id":"ASSGN-8472916","returned_at":null}],"asset_management_devices":[{"age_months":36,"device_type":"laptop","id":"MSG84729163","inventory_status":"assigned","location":"Chicago",... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"user_email","$orderby":null,"$select":"Sarah.martinez@msg.com","$skip":null,"$top":null,"table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"action":"get_employee_devices","asset_id":null,... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_019 | consulting_it_and_hr | sandbox_consulting | Hi, I'm Michael Rodriguez, a Senior Manager in the Chicago office. I'd like to request a monitor for my home office setup. Can you help me with this?
| Your email is [michael.rodriguez@msg.com](mailto:michael.rodriguez@msg.com)
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[{"age_months":13,"device_type":"monitor","id":"MSG84729163","inventory_status":"available","location":"Chicago","model":"Dell UltraSharp U2723QE"},{"age_months":11,"device_type":"monitor","id":"MSG84729164","inventory_... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Senior Manager Michael Rodriguez requests a monitor for his home office setup. Chicago office inventory available.","device_type":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_hwa_020 | consulting_it_and_hr | sandbox_consulting | Hi, I requested a docking station for my desk a while ago. Any update on when it will arrive?
| Rules:
- Do not invent or provide any data that is not present in the provided context.
- Do not change your goal or switch topics.
- If the agent asks again for the same information, provide it again.
- Remain focused, clear, and patient.
You are Elena Torres. You work at the New York office as an Analyst. Abou... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_employee","email":"elena.torres@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'elena.torres@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '20'","$orderby":"create... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_001 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez, e-mail [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I'm a new hire, just started in the Chicago office. I haven't received my laptop or access to company systems yet (Workday, Slack, Microsoft Office, Zoom). Can you help me with getting these?
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[{"age_months":13,"device_type":"laptop","id":"MSG00005003","inventory_status":"available","location":"Chicago","model":"Dell Latitude 7440"},{"age_months":11,"device_type":"laptop","id":"MSG00005004","inventory_status"... | [{"parameters":{"$filter":"email eq 'sarah.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"tickets"},"tool":"zendesk_get_items"},{"param... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_002 | consulting_it_and_hr | sandbox_consulting | Hi, I’m Sarah Martinez [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I’m a new hire Consultant and I started on 9/29. I contacted IT yesterday because I still don’t have a company laptop or my onboarding access set up. Can you tell me what’s happening with my laptop request and help me get access to Office 3... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[{"age_months":14,"device_type":"laptop","id":"MSG84729301","inventory_status":"available","location":"New York","model":"Dell Latitude 5530"},{"age_months":18,"device_type":"laptop","id":"MSG84729302","inventory_status... | [{"parameters":{"id":"2847","item":{"access_type":null,"active":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":null,"device_type":"laptop","due_at":null,"email":null,"engagement_code":null,"expense_report_id":null,"f... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_003 | consulting_it_and_hr | sandbox_consulting | Hi, I'm a new hire and some of my apps aren't working yet. I started on September 28 and I'm in the New York office. I have access to Workday and email, but I can't use Slack, Microsoft Office, or Zoom. Can you help complete my onboarding setup?
| You are Analyst, your name is Tomas Mets, email [tomas.mets@msg.com](mailto:tomas.mets@msg.com)
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729183","employee_email":"tomas.mets@msg.com","id":"DA-8472918","returned_at":null}],"asset_management_devices":[{"age_months":6,"device_type":"laptop","id":"MSG84729183","inventory_status":"assigned","location":"New York","model"... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"New hire Tomas Mets (Analyst, Day 3, New York office) reports only Workday and email are enabled. Slack, Microsoft Office, and Zoo... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_005 | consulting_it_and_hr | sandbox_consulting | Hi, I have an open ticket to complete Phase 2 of my onboarding. You enrolled me in the first two courses, but I had to leave before we could do the other two. Could you help me enroll in Data Privacy and Anti-harassment? Also: I haven't finished any of them yet, but do I need to contact you again when I'm done so you c... | You are Billy Bishop. Your email is [billy.bishop@msg.com](mailto:billy.bishop@msg.com).
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[{"age_months":6,"device_type":"laptop","id":"MSG35679516","inventory_status":"assigned","location":"San Francisco","model":"Dell Latitude 7420"}],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_re... | [{"parameters":{"$filter":"email eq 'billy.bishop@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"action":"get_employee","email":"billy.bishop@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"requester_id eq '8'","$orderby":"id desc... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_007 | consulting_it_and_hr | sandbox_consulting | Hi! this is David Martinez (david.martinez@msg.com). I'm following up on my existing pending ticket #2847 regarding Phase 3 access to Concur and Salesforce. I have completed all 4 mandatory onboarding courses. I've confirmed with HR that for Phase 3 standard provisioning, NO engagement code is required. Please allocate... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"id":"2847","item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":null,"catalog_id":null,"client_id":null,"course_id":null,"description":null,"device_type":null,"due_at":null,"engagement_code":null,"expense_report_id":null,"folder_id":null,"hardware_order_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_009 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez. My email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com)
I started on September 24 and I'm on Day 7 of onboarding. I completed Ethics & Code of Conduct and Data Privacy trainings, but Security Awareness and Anti-harassment are still in progress. I was enrolled for all 4 trainin... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"action":"get_training_history","category":"must_have","certification_name":null,"client_id":null,"course_id":"CRS-1001001","email":"sarah.martinez@msg.com","keyword":"Ethics & Code of Conduct"},"tool":"degree... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_010 | consulting_it_and_hr | sandbox_consulting | Hi, I'm David Martinez, email is [david.martinez@msg.com](mailto:david.martinez@msg.com) I started on September 22 and I'm on Day 9 of onboarding. I've completed Phase 1 and received my laptop. Can you please provision Phase 3 software access for me now? have not completed Phase 2 trainings yet. I have not been enrolle... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729163","employee_email":"david.martinez@msg.com","id":"DA-8472916","returned_at":null}],"asset_management_devices":[{"age_months":0,"device_type":"laptop","id":"MSG84729163","inventory_status":"assigned","location":"New York","mo... | [{"parameters":{"item":{"access_type":null,"approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"New hire requesting Phase 3 access. Phase 2 mandatory trainings are not yet enrolled or completed.","device_type":null,"due_at":nu... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_011 | consulting_it_and_hr | sandbox_consulting | Hi, I am Sarah Martinez and my email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I'm a new hire in the Chicago office and started on September 29, 2025. I don't know how to get started. Can you help me begin Phase 1 onboarding? I heard from a friend that I should get a laptop, and access to Workday, Sla... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[{"age_months":2,"device_type":"laptop","id":"MSG00847291","inventory_status":"available","location":"Chicago","model":"Dell Latitude 5530"},{"age_months":1,"device_type":"laptop","id":"MSG00847292","inventory_status":"... | [{"parameters":{"id":"1847","item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":null,"catalog_id":null,"client_id":null,"course_id":null,"description":null,"device_type":null,"due_at":null,"engagement_code":null,"expense_report_id":null,"folder_id":null,"hardware_order_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_013 | consulting_it_and_hr | sandbox_consulting | Hi, I am David Martinez, I am a manager, e-mail: [david.martinez@msg.com](mailto:david.martinez@msg.com) . I started at Meridian Strategy Group on September 19, 2025 (about 12 days ago) and I’m based in the Chicago office. I am in Phase 3 of my onboarding, and I have Concur working, but I still don’t have Salesforce CR... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG00101803","employee_email":"david.martinez@msg.com","id":"ASMT-1040201","returned_at":null}],"asset_management_devices":[{"age_months":2,"device_type":"laptop","id":"MSG00101803","inventory_status":"assigned","location":"Chicago","m... | [{"parameters":{"action":"get_employee","email":"david.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'david.martinez@msg.com'","$orderby":null,"$select":"id,name,email","$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8' and (... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_onb_014 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez. I am a new hire, I started on the 25th of September. I queried about my onboarding a few days ago. I have already completed 1 training module Ethics and Code of Conduct in the onboarding phase 2. Can you check if there's any training left in phase 2 and let me know what I need to do next?... | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again. Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[{"asset_id":"MSG84729301","employee_email":"sarah.martinez@msg.com","id":"ASG-2847001","returned_at":null}],"asset_management_devices":[{"age_months":6,"device_type":"laptop","id":"MSG84729301","inventory_status":"assigned","location":"Chicago","mo... | [{"parameters":{"id":"12847","item":{"access_type":null,"approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"All four mandatory compliance trainings (Ethics & Code of Conduct, Security Awareness, Data Privacy, Anti-harassment)... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_001 | consulting_it_and_hr | sandbox_consulting | Hi, I’m requesting access to Tableau for my data visualization work. I’m currently working on engagement ENG-2847561. Please complete any required validations or approvals and proceed with granting access. Thank you.
| Data available to you:
"name": "Sarah Martinez",
"email": "sarah.martinez@msg.com",
"phone": "+1-510-292-1090",
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"action":"validate_engagement_code","email":null,"engagement_code":"ENG-2847561"},"tool":"mavenlink_api"},{"parameters":{"email":"sarah.martinez@msg.com","engagement_code":"ENG-2847561"},"tool":"salesforce_crm... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_002 | consulting_it_and_hr | sandbox_consulting | Hi, I need access to Adobe Creative Cloud for client presentation design. My engagement code is ENG-3918472. I'm a Consultant. My name is Sarah Martinez and my email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com)
| Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"approval_required":"yes","approver_id":"david.chen@msg.com,jennifer.williams@msg.com","asset_id":null,"assignee_id":"157","catalog_id":"CAT-1847293","client_id":null,"course_id":null,"description":"Request for Adobe Creative Cloud for client presentation design. Engagement code: ENG-3918472.","... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_003 | consulting_it_and_hr | sandbox_consulting | Hi, my email id is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com) and I'm currently working as a Senior Consultant and based out of Chicago office. I need access to Alteryx for advanced analytics. Can you please help me with the request?
| Rules:
Provide engagement code ENG-4027183 when the agent requests for it.
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"action":"validate_engagement_code","email":null,"engagement_code":"ENG-4027183"},"tool":"mavenlink_api"},{"parameters":{"email":"sarah.martinez@msg.com","engagement_code":"ENG-4027183"},"tool":"salesforce_crm... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_004 | consulting_it_and_hr | sandbox_consulting | Hi, my name is David Martinez, and my email is [david.martinez@msg.com](). I’m a Manager at Meridian Strategy Group. I’d like to request full access to Miro for workshop facilitation purposes. My engagement code is ENG-5182934.
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":"full_access","approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":"CAT-2847391","client_id":null,"course_id":null,"description":"Manager requests access to Miro for workshop facilitation. Engagement code ENG-5182934 has been provided and val... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_005 | consulting_it_and_hr | sandbox_consulting | Hi, I requested access to Power BI Premium for my client engagement ENG-6293045 three days ago, but I haven't received an update yet. Can you let me know the status or help move this forward?
| Your email address is [david.martinez@msg.com](mailto:david.martinez@msg.com).
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":600,"approver_email":"sarah.thompson@msg.com","engagement_code":"ENG-6293045","id":"APR-5829471","request_type":"software_access","requester_email":"david.martinez@msg.com","status":"pending"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_ac... | [{"parameters":{"action":"get_employee","email":"david.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'david.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"8","$orderby":"created_at desc","$se... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_006 | consulting_it_and_hr | sandbox_consulting | Hi, I am David Martinez, Senior Manager. I need access to Jira for project management under engagement code ENG-7304156. I submitted a request yesterday but haven't received access yet. Can you please check the status or help expedite this?
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"id":"12847","table":"tickets"},"tool":"zendesk_get_item"},{"parameters":{"action":"allocate","catalog_id":"CAT-3847291","email":"david.martinez@msg.com","engagement_code":"ENG-7304156","pool_type":"enterprise"},"tool":"license_management_api"},{"parameters":{"access_type":"full_access","app_name":"Jira... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_007 | consulting_it_and_hr | sandbox_consulting | Hi, I'd like to request access to Confluence for my current engagement. My engagement code is ENG-8415267. I'm A Senior Manager. My name is David Martinez and my email is [david.martinez@msg.com](mailto:david.martinez@msg.com). The practice area partner is currently on leave, but someone else should be available to see... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":"full_access","approval_required":"yes","approver_id":"richard.smith@msg.com","asset_id":null,"assignee_id":"157","catalog_id":"CAT-3847291","client_id":null,"course_id":null,"description":"Employee requests access to Confluence for current engagement ENG-8415267.","device_type":nu... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_009 | consulting_it_and_hr | sandbox_consulting | Hi, my email id is [sarah.martin@msg.com](mailto:sarah.martin@msg.com). I need access to Figma for wireframing. Can you help me get set up?
| Rules:
If the agent asks for the engagement code, mention that you don't know the engagement code and will get back after checking with your manager.
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_employee","email":"sarah.martin@msg.com"},"tool":"workday_api"},{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Sarah Martin (Analyst) requests acces... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_012 | consulting_it_and_hr | sandbox_consulting | Hi, I am David Martinez (Manager), [david.martinez@msg.com](mailto:david.martinez@msg.com). I need full access to the Airtable software. My engagement code is ENG-2748590. I am on this engagement but it has completed a while back, can I still access the software?
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"User requests access to Airtable for project tracking. Engagement code ENG-2748590 is completed. Access cannot be granted for comp... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_013 | consulting_it_and_hr | sandbox_consulting | Hi, I need access to DataRobotX Pro for my machine learning work. My engagement code is ENG-3859601. My email address is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). Can you provision this for me?
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"email":"sarah.martinez@msg.com","engagement_code":"ENG-3859601"},"tool":"salesforce_crm_check_employee_assignment"},{"parameters":{"engagement_code":"ENG-3859601"},"tool":"salesforce_crm_get_engagement"},{"parameters":{"action":"validate_engagement_code","email":null,"engagement_code":"ENG-3859601"},"t... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_016 | consulting_it_and_hr | sandbox_consulting | Hi, I requested access to Notion (enterprise license pool) for documentation last week using engagement code ENG-6182934, but my ticket was marked as solved and I still can't access the software. Can you help me get access?
| Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
If asked, provide following information:
Full name: David Martinez
Corporate Email: [david.martinez@msg.com](... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"$filter":"requester_id eq '8' and subject eq 'Software Access Request - Notion'","$orderby":null,"$select":null,"$skip":null,"$top":5,"table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"email":"david.martinez@msg.com","engagement_code":"ENG-6182934"},"tool":"salesforce_crm_check_employee_ass... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_017 | consulting_it_and_hr | sandbox_consulting | Hi, I am David Martinez, my email address is [david.martinez@msg.com](mailto:david.martinez@msg.com), I need access to Looker for business intelligence work. My engagement code is ENG-7293045.
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":"CAT-5847291","client_id":null,"course_id":null,"description":"David Martinez requests access to Looker for business intelligence. Engagement code: ENG-7293045.","device_type":null,"du... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_019 | consulting_it_and_hr | sandbox_consulting | I need full access to Asana (Standard License) for my team coordination work. My engagement code is ENG-9415267 but I am not yet assigned to the engagement. I understand that as a Senior Manager I don't need approval for this software. Please provision access for me.
| Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
If asked provide following information:
Full Name: David Martinez
Email: [david.martinez@msg.com](mailto:davi... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_employee","email":"david.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"action":"validate_engagement_code","email":"david.martinez@msg.com","engagement_code":"ENG-9415267"},"tool":"mavenlink_api"},{"parameters":{"email":"david.martinez@msg.com","engagement_code":"ENG-9415267"},"t... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_swa_020 | consulting_it_and_hr | sandbox_consulting | Hi! My name is David Martinez, e-mail [david.martinez@msg.com](mailto:david.martinez@msg.com). I am a partner at the firm and I would like to request urgent access to Palantir Foundry. I am on an active engagement with engagement code: ENG-00526378. Could you complete my request today?
|
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":"CAT-4829571","client_id":null,"course_id":null,"description":"Partner requested urgent access to Palantir Foundry. A valid engagement code is required to proceed.","device_type":null,... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_001 | consulting_it_and_hr | sandbox_consulting | Hi, I'd like to enroll in the 'Advanced Excel for Consultants' training scheduled for October 15-16, 2025. I don't have any active or booked engagements during those dates, and I believe there are seats available. Can you help me with the enrollment?
| Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
If asked info for verification, provide this info, name is Sarah Martinez, email id is [sarah.martinez@gmail.com]... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"enroll_employee","course_id":"CRS-0847291","email":"sarah.martinez@gmail.com"},"tool":"degreed_api"},{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":"CRS-0847291","descripti... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_002 | consulting_it_and_hr | sandbox_consulting | Hi, my name is **Sarah Martinez**, and I’m a **Consultant** at Meridian Strategy Group.
My corporate email is **[sarah.martinez@msg.com]()**.
I’d like to enroll in the **Project Management Professional (PMP) Prep** training scheduled for **October 20–24, 2025**. From what I can see, it’s an external certification prep... | Rules:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same information, provide it again exactly as previously stated.
- Do not reference internal policies, tools, approvals, or backend systems.
- Do not guide, coach, or hint the ... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_course_details","category":null,"certification_name":null,"client_id":null,"course_id":"CRS-2847391","email":null,"keyword":null},"tool":"degreed_api"},{"parameters":{"action":"check_enrollment","category":null,"certification_name":null,"client_id":null,"course_id":"CRS-2847391","email":nu... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_003 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez and my email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I'd like to enroll in the 'AWS Solutions Architect Professional' training (course ID: CRS-3847291) scheduled for November 3-7, 2025. I've already completed the AWS Associate certification. Please let me know what the ... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":"CRS-3847291","description":"Request to enroll in AWS Solutions Architect Professional (CRS-3847291), external training, $7,200, Nov 3-7, 2025. Prereq... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_004 | consulting_it_and_hr | sandbox_consulting | Hi, my name is Sarah Martinez, e-mail [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). I'd like to enroll in the 'Leadership Excellence' training scheduled for October 8-9, 2025. I made a request with you earlier and I've already completed the prerequisite 'Empathy' course. I am currently also on an engagement ... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":null,"approver_email":"michael.thompson@msg.com","engagement_code":"ENG-1472583","id":"APR-1002001","request_type":"training_engagement_coordination","requester_email":"sarah.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[],"asset_management_devic... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"action":"search_courses","category":null,"certification_name":null,"client_id":null,"course_id":null,"email":null,"keyword":"Excellence"},"tool":"degreed_api"},{"parameters":{"action":"get_course_details","ca... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_005 | consulting_it_and_hr | sandbox_consulting | I'd like to enroll in the 'Strategic Client Management' external training (October 14-16, 2025, $4,500). Please sign me up.
| Your email is [david.martinez@msg.com](mailto:david.martinez@msg.com)
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":"lisa.chen@msg.com,robert.davis@msg.com,sarah.thompson@msg.com","asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":"CRS-2847391","description":"David Martinez requests enrollment in external training Strat... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_006 | consulting_it_and_hr | sandbox_consulting | I'd like to enroll in the 'Board Governance & Fiduciary Duties' training scheduled for November 10-12, 2025. Please confirm my registration.
| Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
Your corporate email address is [thomas.anderson@msg.com](mailto:thomas.anderson@msg.com).
Your direct manager... | {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":"yes","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":"CRS-1000013","description":"Partner requests enrollment in external training Board Governance & Fiduciary Duties (CRS-1000013) scheduled for Novembe... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_008 | consulting_it_and_hr | sandbox_consulting | Hi Support Team — I’m Sarah Martinez ([sarah.martinez@msg.com]()), Consultant in the Chicago office. My identity details (including DOB) are already on file in Workday. I want to attend the National Data Science Conference 2025 (Oct 22–24, 2025). It’s an external conference and the registration fee is $1,800. Please cr... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":null,"approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":null,"description":"Request to attend external conference National Data Science Conference 2025, Oct 22–24, 2025, $1,800 registration fee.","device_ty... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_011 | consulting_it_and_hr | sandbox_consulting | Hi, I am Michael Rodriguez and my email is [michael.rodriguez@msg.com](mailto:michael.rodriguez@msg.com). I'd like to enroll in the 'Executive Presence & Communication' training (CRS-4829571) scheduled for October 20-22, 2025. FYI, I don't have any conflicts for the given dates. Can you sign me up?
| Data available to you:
"level": "Senior Manager",
"office_location": "Chicago",
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"item":{"access_type":null,"approval_required":"no","approver_id":null,"asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":"CRS-4829571","description":"Employee requested enrollment in 'Executive Presence & Communication' (CRS-4829571) for Oct 20-22, 2025.","device_type":n... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_018 | consulting_it_and_hr | sandbox_consulting | I would like to enroll in the 'Client Presentation Skills' external training scheduled for October 29-30, 2025. I have completed all prerequisites and am currently not assigned to any engagements. Can you help me with the enrollment process?
| You are Sarah Martinez and your email is [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com)
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_employee","email":"sarah.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"action":"get_course_details","category":null,"certification_name":null,"client_id":null,"course_id":"CRS-2847391","email":null,"keyword":null},"tool":"degreed_api"},{"parameters":{"action":"check_enrollment",... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_021 | consulting_it_and_hr | sandbox_consulting | Hi, my name is David Martinez and my email is [david.martinez@msg.com](mailto:david.martinez@msg.com). I previously requested enrollment in the Global Consulting Leadership Conference 2025 (November 18-20, external, $4,200) and my ticket was marked as solved three days ago, but I never received any confirmation or enro... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":4200,"approver_email":"sarah.thompson@msg.com","engagement_code":null,"id":"APR-2847391","request_type":"training_cost","requester_email":"david.martinez@msg.com","status":"approved"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs... | [{"parameters":{"id":"12847","item":{"access_type":null,"active":null,"approval_required":"yes","approver_id":"sarah.thompson@msg.com","asset_id":null,"assignee_id":"157","catalog_id":null,"client_id":null,"course_id":"CRS-2847391","description":"I would like to enroll in the Global Consulting Leadership Conference 202... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trn_022 | consulting_it_and_hr | sandbox_consulting | Hi IT Support,
**Name:** Sarah Martinez
**Email:** [sarah.martinez@msg.com]()
**Level:** Analyst
**Office:** Chicago
I’m trying to enroll in the **HIPAA Compliance Certification** training scheduled for **Oct 14–18, 2025**. I’ve completed the prerequisites.
The dates overlap with my current/upcoming engagements (**E... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":null,"approver_email":"lisa.thompson@msg.com","engagement_code":"ENG-4705816","id":"APR-TRN-022-001","request_type":"training_engagement_coordination","requester_email":"sarah.martinez@msg.com","status":"approved"},{"amount":null,"approver_email":"mark.rodriguez@msg.com","engage... | [{"parameters":{"$filter":"email eq 'sarah.martinez@msg.com'","$orderby":null,"$select":"id,email,name","$skip":0,"$top":1,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8' and (status eq 'open' or status eq 'pending' or status eq 'hold') and tags/any(t: t eq 'training_enrollmen... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trv_001 | consulting_it_and_hr | sandbox_consulting | Hi, I'm Sarah Martinez, e-mail [sarah.martinez@msg.com](mailto:sarah.martinez@msg.com). My travel booking TRV-1234567 to San Francisco was flagged in Concur. The trip departs on October 21, 2025, is for 5 days, flight is economy class for 4 hours, and hotel rate is $180/night. Can you help me understand why it was flag... | You do not have an engagement code.
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"box_folders":[],"client_access_clearance_record":[],"client_access_client_system_access":[],"client_access_nda_record":[],"client_access_vpn_access":[],"concur_expense_reports":[],"concur... | [{"parameters":{"action":"get_travel_booking","approver_email":null,"booking_id":"TRV-1234567","expense_report_id":null,"override_reason":null},"tool":"concur_api"},{"parameters":{"brand_id":null,"category":null,"label_names":null,"locale":null,"multibrand":null,"query":"Travel Policy","section":null},"tool":"zendesk_s... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
sandbox_consulting_group1.py:test_trv_002 | consulting_it_and_hr | sandbox_consulting | Hi, my travel booking TRV-2345678 is still blocked in Concur. The departure date is October 11, 2025, which is 10 days from now. I'm a Consultant, and I understand this violates the 14-day advance booking policy. The flight is economy class for 3 hours, hotel rate is $185/night, and the trip is 4 days. Can you help me ... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"approval_approval_requests":[{"amount":1240,"approver_email":"sarah.thompson@msg.com","engagement_code":null,"id":"APR-8472951","request_type":"travel","requester_email":"david.martinez@msg.com","status":"pending"}],"asset_management_device_assignments":[],"asset_management_devices":[],"box_folder_access_logs":[],"bo... | [{"parameters":{"action":"get_employee","email":"david.martinez@msg.com"},"tool":"workday_api"},{"parameters":{"$filter":"email eq 'david.martinez@msg.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '8' and (status eq '... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_consulting/sandbox_consulting_group1.py | thinkingbox-bench-v1.0 |
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