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sandbox_external_retail_group1.py:test_case_ST002_001 | retail_and_ecommerce | sandbox_external_retail | Hi, my order ORD-70020 for the Bluetooth soundbar was supposed to arrive 7 days ago, but it's still delayed according to UPS tracking (TRK-700200001). I placed the order 18 days ago and I'm really frustrated with the long wait. Can you tell me what's going on and if I'm eligible for any compensation? | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
If asked for additional information, you may provide:
- Identity: Name Alex Kim, email [alex.kim@example.com](ma... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer reports order ORD-70020 is delayed; tracking shows carrier-reported delay about a week past ETA.","due_at":null,"organization_id":null,"priority":"normal","requester_id":"10003","status":"open","subject":"Delayed shipment","tags":null,"type":"incident"},... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST002_003 | retail_and_ecommerce | sandbox_external_retail | I'm following up on my order for the KitchenAid mixer. It was shipped over two weeks ago, and the estimated delivery date of September 23rd has passed by over a week. The tracking still just says 'delayed'. I already contacted support about this and was told to wait, but nothing has happened. This is very frustrating. ... | - You are Sarah
- If the agent asks for the email, it's [sarah.martinez@email.com](mailto:sarah.martinez@email.com).
- If the agent asks for the order ID, it's ORD-10000020
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"customer_id":"CUS-10000010","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000020"},"tool":"get_order"},{"parameters":{"$filter":"email eq 'sarah.martinez@email.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"pa... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST002_004 | retail_and_ecommerce | sandbox_external_retail | I've been waiting for my KitchenAid Stand Mixer Professional 600 (order ORD-10000020) for over a week past the delivery estimate. Tracking says it's delayed and it's been 9 days since it was supposed to arrive. Can I get any compensation for this inconvenience? | Rules :
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
You are Sarah Martinez. You are looking for compensation for a delayed delivery. If asked, your email is [sarah.... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer reports KitchenAid Stand Mixer Professional 600 (order ORD-10000020) is 9 days past estimated delivery. Tracking status is 'delayed'. Customer requests compensation for inconvenience.","due_at":null,"organization_id":null,"priority":"high","requester_id"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST003_003 | retail_and_ecommerce | sandbox_external_retail | Hi, I'm Sarah Martine. I'm following up on my order ORD-20000001. It was supposed to be delivered on September 21st, but UPS tracking still shows it's in exception status due to access problems. It's been 19 days since I ordered and 10 days past the delivery estimate. I already opened a ticket about this 8 days ago, bu... |
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"id":"6","item":{"assignee_id":null,"description":null,"due_at":null,"organization_id":null,"priority":"high","requester_id":null,"status":"hold","subject":null,"tags":null,"type":null},"table":"tickets"},"tool":"zendesk_update_item"}] | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST003_004 | retail_and_ecommerce | sandbox_external_retail | Hi, my order ORD-2025-0011 for the KitchenAid Stand Mixer Professional 600 was placed 22 days ago and shipped via FedEx, but the tracking (TRK-20250011) has shown 'exception' for a long time due to failed delivery attempts. The estimated delivery date was 13 days ago and I still haven't received it. Can you tell me wha... | Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient. | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[{"coverage_details":"Covers defects in materials and workmanship for small appliances","customer_id":"CUS-20250011","end_date":"2028-09-09T00:00:00Z","id":"WCT-20250011","order_id":"ORD-2025-0011","sk... | [{"parameters":{"customer_id":null,"email":"alex.miller@example.com"},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-2025-0011"},"tool":"get_order"},{"parameters":{"order_id":"ORD-2025-0011"},"tool":"get_shipment_tracking"},{"parameters":{"$filter":"email eq 'alex.miller@example.com'","$orderby":null,"$s... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST003_006 | retail_and_ecommerce | sandbox_external_retail | My order was supposed to arrive over two weeks ago, but tracking still shows an exception status and I haven't received it. This is unacceptable, either give me a full refund or a significant discount for the delay. | You are Sarah Martinez, a Plus member of TechHome Direct with email address [sarah.martinez@email.com](mailto:sarah.martinez@email.com)
Your intent is to follow up on a delayed order (ORD-10000020) that remains undelivered despite being told earlier that the carrier corrected the address issue. The estimated delivery ... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"customer_id":null,"email":"sarah.martinez@email.com"},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000020"},"tool":"get_order"},{"parameters":{"order_id":"ORD-10000020"},"tool":"get_shipment_tracking"},{"parameters":{"$filter":"email eq 'sarah.martinez@email.com'","$orderby":"created... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST004_001 | retail_and_ecommerce | sandbox_external_retail | Hi, I need help regarding my recent camera order. The tracking says it was delivered, but I never received the package. I’ve already checked with my neighbors and around my property, but the package is nowhere to be found. Could you please look into this? | Rules: Do not invent or provide any data not present in the provided context. Do not change your goal or switch topics. If asked for the same info, provide it again. Remain focused, clear, and patient.
You are Jonathan Pierce, a VIP customer of TechHome Direct. You are contacting support because the tracking for your r... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer states the carrier marked the order as delivered but they did not receive the package.","due_at":null,"organization_id":null,"priority":"urgent","requester_id":"90001","status":"open","subject":"Customer reports missing delivered package","tags":null,"ty... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST004_003 | retail_and_ecommerce | sandbox_external_retail | Hi, I ordered an Axiom Smart Watch Pro (SKU WATCH-7723) 10 days ago under order ORD-10000010. The tracking shows it was delivered 3 days ago, but I never received it. I already checked with neighbors and around my building—nothing was found. I need an immediate replacement or a refund because this is unacceptable. | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient. | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"order_id":"ORD-10000010"},"tool":"get_order"},{"parameters":{"customer_id":"CUS-10000010","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000010"},"tool":"get_shipment_tracking"},{"parameters":{"sku":"WATCH-7723"},"tool":"check_inventory"},{"parameters":{"item":{"assignee_... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST004_004 | retail_and_ecommerce | sandbox_external_retail | Hi, I never received my Samsung Galaxy Tab S9 (order ORD-10000007) even though tracking says it was delivered to 456 Elm Street, Nashville 2 days ago. I've checked with neighbors and everywhere at home. What can you do to help me? | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer reports package was marked as delivered 2 days ago but never received. Has checked with neighbors, household members, and all alternate locations. Order ORD-10000007 for Samsung Galaxy Tab S9 valued at $549.00. Courtesy replacement order created.","due_a... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST004_005 | retail_and_ecommerce | sandbox_external_retail | Hi, I’m following up on my missing package for order ORD-10000015. UPS shows it was delivered on September 27th, but I still have not received anything. I already checked with my neighbors and everyone at home. I really need this taken care of now because I have nothing to work with. What can we do to get this resolved... | **Your Goal:** Your goal is to resolve the missing package issue and get a replacement sent to you immediately.
**Rules for Behavior:**
- **Do not invent or provide any data not present in the provided context.**
- **Do not change your goal or switch topics.**
- **If asked for the same info, provide it again.**
- **R... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"customer_id":"CUS-10000015","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000015"},"tool":"get_order"},{"parameters":{"order_id":"ORD-10000015"},"tool":"get_shipment_tracking"},{"parameters":{"$filter":"requester_id eq '15'","$orderby":null,"$select":null,"$skip":null,"$... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST004_007 | retail_and_ecommerce | sandbox_external_retail | Hi, my order ORD-10000015 shows as delivered by UPS three days ago, but I never received it. I've already checked with my neighbors and everyone in my household. What can you do about this? | You are Sarah Martinez with email [sarah.martinez@email.com](mailto:sarah.martinez@email.com)
Your address line 1 is 742 Oak Street
address city is Nashville
Address state is: TN
Address Zip is : 37203
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer reports package marked delivered by UPS on 28 Sep 2025, but not received. Carrier investigation to be opened.","due_at":null,"organization_id":null,"priority":"urgent","requester_id":"10","status":"open","subject":"Delivered but not received - ORD-100000... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST004_008 | retail_and_ecommerce | sandbox_external_retail | Hi, I need an update on a ticket I opened. Can you check the status for me? | Rules:
If the agent asks for the order ID, it's ORD-20000001.
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient. | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"id":"20001","item":{"assignee_id":"2","description":"Customer follow-up on missing FitTrack Pro Fitness Tracker from order ORD-20000001. Package marked delivered 2025-09-25 but customer reports non-receipt after checking with neighbors. Carrier investigation initiated with UPS. Expected resolution: 3-5... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST004_009 | retail_and_ecommerce | sandbox_external_retail | I never received my wireless charger (order ORD-77110001), even though tracking says it was delivered 8 days ago to 456 Oak Street, Nashville. I already checked with my neighbors and still can't find it. I want a replacement or a full refund right now. | —------
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient. | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"item":{"assignee_id":"2","description":"Order ORD-77110001 for Wireless Charger (ACC-7756) placed 14 days ago, marked delivered 8 days ago to correct address. Customer reports non-receipt, has checked with neighbors, and is requesting a replacement or refund.","due_at":null,"organization_id":null,"prio... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST005_001 | retail_and_ecommerce | sandbox_external_retail | Hi, I never received my package for order ORD-55442001. The tracking says it was "returned to sender," but I don't understand why. What happened to my delivery? | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
You are Jordan Ellis, a Standard Customer.
If the agent specifically asks for the zip code, then provide: "62704... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"customer_id":"CUS-30004577","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-55442001"},"tool":"get_order"},{"parameters":{"$filter":"email eq 'jordan.ellis@example.com'","$orderby":null,"$select":"id,email,name","$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST005_005 | retail_and_ecommerce | sandbox_external_retail | Hi, my customer ID is CUS-10000015. I'm following up on my open ticket about order ORD-10000015. I just saw that my package with tracking number (TRK-100000000015
) is being returned to sender because of an incorrect address. I meant to have it shipped to 2401 East Boulevard, Los Angeles, CA 90001, but I accidentally s... | You are Victoria.
Rules:
Do NOT invent or provide data not present in the context or database.
Do NOT change your goal or switch topics.
Remain focused, clear, and patient.
If asked for the same info, provide it again.
| {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"corrected_address_city":"Los Angeles","corrected_address_line1":"2401 East Boulevard","corrected_address_state":"CA","corrected_address_zip":"90001","customer_fault":true,"order_id":"ORD-10000015"},"tool":"reship_order"},{"parameters":{"amount":15,"charge_reason":"reship_fee","customer_id":"CUS-1000001... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_001 | retail_and_ecommerce | sandbox_external_retail | I bought a DSLR camera about a month ago and it was delivered. I've changed my mind and want to return it for a refund. | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
If asked for additional information, you may provide:
- Approximate purchase/delivery: ordered about 38 days ago; de... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer requests return of opened but non-defective camera","due_at":null,"organization_id":null,"priority":"normal","requester_id":"10002","status":"open","subject":"Return request for Camera","tags":null,"type":"incident"},"table":"tickets"},"tool":"zendesk_cr... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_002 | retail_and_ecommerce | sandbox_external_retail | I'm following up on my open ticket about returning my Samsung Galaxy Tab A9+ (order ORD-10000010). I received it more than a month ago, and it's opened but not defective. It's just not what I expected. Can I return it? | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
You are Michael Rodriguez, email: "michael.rodriguez@email.com", "customer_id": "CUS-10000010", You purchased a ... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[{"coverage_details":"Covers defects in materials and workmanship","customer_id":"CUS-10000010","end_date":"2026-08-22T00:00:00Z","id":"WCT-10000010","order_id":"ORD-10000010","sku":"TAB-7832","start_d... | [{"parameters":{"customer_id":"CUS-10000010","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000010"},"tool":"get_order"},{"parameters":{"$filter":"email eq 'michael.rodriguez@email.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_003 | retail_and_ecommerce | sandbox_external_retail | I received the wrong model of headphones in my order ORD-10000015, which was delivered a few weeks ago. I opened the box, but it's unused. I'd like to return it for a refund. What do I need to do? | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
Only provide these details when specifically asked:
email : [michael.rodriguez@email.com](mailto:michael.rodrig... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[{"coverage_details":"Covers defects in materials and workmanship","customer_id":"CUS-10000015","end_date":"2026-09-06T00:00:00Z","id":"WCT-10000015","order_id":"ORD-10000015","sku":"AUD-6623","start_d... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer received wrong headphones (Sony WH-CH720N Wireless Noise Canceling Headphones, SKU: AUD-6623, order ORD-10000015) and requests a return. Delivered 23 days ago.","due_at":null,"organization_id":null,"priority":"urgent","requester_id":"15","status":"open",... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_004 | retail_and_ecommerce | sandbox_external_retail | Hi, I bought a Bluetooth speaker from TechHome Direct a little while ago. It was delivered about a month and a half ago, and I opened it but changed my mind. Can I return it? | **Rules:**
- Do not invent or provide any data not present in the context.
- Do not change your goal or switch topics.
- If the agent asks for the same info again, provide it again politely.
- Remain focused, clear, and patient.
**Additional details (ONLY if the agent asks for them):**
If the agent specifically asks... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[],"external_ret... | [{"parameters":{"customer_id":"CUS-10000004","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000004"},"tool":"get_order"},{"parameters":{"$filter":"email eq 'customer@example.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parame... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_005 | retail_and_ecommerce | sandbox_external_retail | Hi, I'd like to return my Dell 27-inch 4K Monitor (order ORD-20000001). It's unopened and not what I expected based on the specs. Can you help me start the return? | You are Michael Thompson, a TechHome Direct customer. You are looking to return the monitor you ordered and the reason for return is that the monitor is not what you were expecting based on the specs, your email is [michael.thompson@email.com](mailto:michael.thompson@email.com), you contacted the support yesterday to r... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"customer_id":null,"email":"michael.thompson@email.com"},"tool":"get_customer_profile"},{"parameters":{"$filter":"email eq 'michael.thompson@email.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"parameters":{"order_id":"ORD-20000001"},"tool":"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_006 | retail_and_ecommerce | sandbox_external_retail | Hi, I recently bought a Panasonic Countertop Microwave (order number ORD-20000001) and it was delivered about a month and a half ago. I changed my mind and would like to return it. The microwave has been opened but is not defective. Can you help me with the return process? | **Rules:**
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
**Context:** You are Sarah Johnson, a Standard tier customer of TechHome Direct. You placed order **ORD-20000... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[{"coverage_details":"Covers defects in materials and workmanship for small appliances","customer_id":"CUS-20000001","end_date":"2026-08-18T00:00:00Z","id":"WCT-20000001","order_id":"ORD-20000001","sku... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer requests to return opened, non-defective microwave (SKU: APPL-5678, order ORD-20000001, delivered 44 days ago, weight 42 lbs). Customer is Standard tier. Return window valid. Item opened, not defective.","due_at":null,"organization_id":null,"priority":"n... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_008 | retail_and_ecommerce | sandbox_external_retail | Hi, I want to return my Bosch 500 Series Built-In Dishwasher purchased a couple of weeks back before the installation happens, as it's not as expected. I had called yesterday to enquire about cancellation options. What do I need to do to start the return? | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
If the agent asks for the Order ID, share the Order ID ORD-20000001.
Provide your email address [michael.rodrigu... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[{"coverage_details":"Covers defects in materials and workmanship for major appliances","customer_id":"CUS-20000001","end_date":"2028-09-21T00:00:00Z","id":"WCT-20000001","order_id":"ORD-20000001","sku... | [{"parameters":{"cancellation_reason":"customer_cancelled_order","job_id":"JOB-20000001","order_id":"ORD-20000001"},"tool":"cancel_installation"},{"parameters":{"customer_id":"CUS-20000001","is_defective":false,"line_item_id":"LIN-20000001","order_id":"ORD-20000001","refund_amount":649,"removal_fee":0,"restocking_fee":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_010 | retail_and_ecommerce | sandbox_external_retail | Hi, I’m Michael Rodriguez, and my Samsung front-load washer from order ORD-20000001 that you delivered and installed around a month ago isn’t performing as I expected, so I want to have it picked up and refunded. | - Email: [michael.rodriguez@email.com](mailto:michael.rodriguez@email.com)
- Phone: +1-555-0198
- Product: Samsung Front-Load Washing Machine 4.5 cu ft
- Goal: Have TechHome take the washer back and give you your money back
Rules:
Do not invent or provide any data not present in the provided context.
Do not change y... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[{"coverage_details":"Covers defects in materials and workmanship for major appliances","customer_id":"CUS-20000001","end_date":"2028-08-30T00:00:00Z","id":"WCT-20000001","order_id":"ORD-20000001","sku... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer requests pickup and refund for Samsung front-load washer (order ORD-20000001, installed and delivered 32 days ago, not performing as expected)","due_at":null,"organization_id":null,"priority":"normal","requester_id":"6","status":"open","subject":"Return ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_011 | retail_and_ecommerce | sandbox_external_retail | Hi, I’m reaching out about an incorrect color Whirlpool electric dryer that was delivered to me. My customer ID is CUS-10000025, and my order ID is ORD-2-78432. The dryer was delivered 19 days ago, has already been installed and opened, but I still need to request a return since it’s not the item I ordered. | RULES to follow:
• You need the agent to initiate the return (create RMA).
• Do not invent or provide any data not present in the provided context.
• Do not change your goal or switch topics.
• If asked for the same information, you can provide it again.
• Remain focused, clear, and patient. | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[{"completion_date":"2025-09-12T20:30:00Z","customer_id":"CUS-10000025","id":"JOB-10000025","order_id":"ORD-2-78432","scheduled_date":"2025-... | [{"parameters":{"customer_id":"CUS-10000025","is_defective":false,"line_item_id":"LIN-10000025","order_id":"ORD-2-78432","refund_amount":549,"removal_fee":50,"restocking_fee":0,"return_reason":"wrong_item_received","return_shipping_cost":0},"tool":"create_rma"},{"parameters":{"id":"25","item":{"assignee_id":"2","descri... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_015 | retail_and_ecommerce | sandbox_external_retail | Hi, I recently bought a Dell Inspiron 14 Laptop (SKU: COMP-7756) from TechHome Direct, order ORD-10000010, and it was delivered about 18 days ago. I’ve opened the box but haven’t used it, and I’ve changed my mind. Can you initiate a return quickly? | Rules:
Never change the original goal or switch topics.
Do not invent or provide any data not present in the provided context.
Do not provide information the agent is expected to obtain with their tools.
If asked for the same info multiple times, provide it again.
Remain clear, focused, and patient until the goal ... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[{"coverage_details":"Covers defects in materials and workmanship","customer_id":"CUS-10000010","end_date":"2026-09-13T00:00:00Z","id":"WCT-10000010","order_id":"ORD-10000010","sku":"COMP-7756","start_... | [{"parameters":{"customer_id":"CUS-10000010","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000010"},"tool":"get_order"},{"parameters":{"$filter":"email eq 'sarah.martinez@email.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"pa... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_016 | retail_and_ecommerce | sandbox_external_retail | Hi, I bought a Sony Alpha a7 IV Mirrorless Camera (order ORD-10000015) about two months ago, and it was delivered to me in Austin on July 31st. I’ve opened it and tried it out, but it’s not meeting my expectations. I’d like to return it. Can you help me with the return process? | Rules:
Do not invent or provide any data that is not present in the provided context.
Do not change your goal or switch topics.
If the agent asks again for the same information, provide it again.
Remain focused, clear, and patient. | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"customer_id":"CUS-10000015","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000015"},"tool":"get_order"},{"parameters":{"$filter":"email eq 'sarah.martinez@email.com'","$orderby":null,"$select":null,"$skip":null,"$top":null,"table":"users"},"tool":"zendesk_get_items"},{"pa... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_017 | retail_and_ecommerce | sandbox_external_retail | Hi, I'd like to return my unopened 10-inch Android Tablet (order ORD-10000015) that was delivered about two months ago. I changed my mind and don't need it anymore. Can you help me with the return process? | You are Sarah Martinez with email [sarah.martinez@email.com](mailto:sarah.martinez@email.com)
Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient. | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[],"external_ret... | [{"parameters":{"customer_id":"CUS-10000015","email":null},"tool":"get_customer_profile"},{"parameters":{"customer_id":"CUS-10000015","is_defective":false,"line_item_id":"LIN-10000015","order_id":"ORD-10000015","refund_amount":329,"removal_fee":0,"restocking_fee":0,"return_reason":"changed_mind","return_shipping_cost":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_019 | retail_and_ecommerce | sandbox_external_retail | Hi, I ordered a Samsung side-by-side refrigerator (order ORD-10000015) about 25 days ago, and it's scheduled for installation in a few days. I haven't opened it yet, but after doing more research, I realized it's not what i expected. I'd like to return it before the installation happens. Can you help me please? | Only provide these details when specifically asked:
email : [sarah.martinez@email.com](mailto:sarah.martinez@email.com)
order_id: ORD-10000015
customer_id: CUS-10000015
order_delivery_date: 16 September 2025
order_placed_date: 6 September 2025
Rules:
Do not invent or provide any data not present in the provided... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[{"coverage_details":"Covers defects in materials and workmanship for major appliances","customer_id":"CUS-10000015","end_date":"2028-09-16T00:00:00Z","id":"WCT-10000015","order_id":"ORD-10000015","sku... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer Sarah Martinez (Plus member) requests to return unopened Samsung 28 cu ft Side-by-Side Refrigerator (LIN-10000015) from order ORD-10000015, delivered 15 days ago, installation scheduled but not completed. Customer states product is not as expected.","due... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_021 | retail_and_ecommerce | sandbox_external_retail | Hi, I want to return my Next-Gen Gaming Console (order ORD-08012222). I received the wrong console bundle and have already opened the box. The order was delivered about two and a half months ago. Can you help me with the return process? | You are a TechHome Plus member contacting TechHome Direct customer support to return a gaming console because the wrong console bundle was delivered.
Do not invent or provide any data not present in the provided context. Do not change your goal or switch topics. If asked for the same info, provide it again. Remain focu... | {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"item":{"assignee_id":"2","description":"Customer reports receiving the wrong console bundle in order ORD-08012222 (SKU: GAME-7745). Item opened, non-defective. TechHome Plus member requesting refund.","due_at":null,"organization_id":null,"priority":"urgent","requester_id":"99887766","status":"open","su... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
sandbox_external_retail_group1.py:test_case_ST006_022 | retail_and_ecommerce | sandbox_external_retail | Hi, I just received my Dell XPS 17 Laptop (order ORD-10000101) a few weeks ago, but after doing some research, I realized it's not what I expected. The box is still unopened. I'd like to return it. Can you help me with the return process? | Rules:
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info, provide it again.
Remain focused, clear, and patient.
| {"external_retail_toolset_extend_models_warranty_claims":[],"external_retail_toolset_extend_models_warranty_contracts":[],"external_retail_toolset_jobber_models_installation_jobs":[],"external_retail_toolset_loop_returns_models_rma_records":[],"external_retail_toolset_netsuite_models_inventory_records":[{"available_qua... | [{"parameters":{"customer_id":"CUS-10000101","email":null},"tool":"get_customer_profile"},{"parameters":{"order_id":"ORD-10000101"},"tool":"get_order"},{"parameters":{"item":{"assignee_id":"2","description":"Customer requests to return unopened Dell XPS 17 Laptop, order delivered 24 days ago, not as expected.","due_at"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_external_retail/sandbox_external_retail_group1.py | thinkingbox-bench-v1.0 |
End of preview. Expand in Data Studio
ThinkingBox-Bench
ThinkingBox-Bench is an executable benchmark for evaluating whether tool-using LLM agents can reliably complete stateful business workflows. Version 1.0 contains 507 tool-agent-user tasks across retail and e-commerce, travel and hospitality, auto insurance, neobank support, and consulting IT/HR support.
This dataset repository provides a browsable representation of the benchmark.
The executable benchmark, tool servers, and supporting fixtures are maintained
in the
microsoft/thinkingbox-data
GitHub repository.
Dataset structure
| Subset | Rows | Contents |
|---|---|---|
tasks |
507 | User goal, initial-state patch, expected tool interactions, and rubrics |
scenarios |
5 | Shared world state and available tools, linked by scenario_id |
agents |
1 | Agent instructions and built-in tools |
Select a subset using the Dataset Viewer dropdown. Each task references its
shared scenario through scenario_id. Nested task state and expected
interactions are serialized as JSON strings so they remain readable and
portable in the Viewer.
Task fields
| Field | Description |
|---|---|
task_ref |
Canonical file.py:function_name identifier from the release test list |
domain |
Human-readable benchmark domain |
scenario_id |
Key linking the task to its shared row in the scenarios subset |
query |
Initial request sent by the simulated user |
user_context |
Instructions and facts available to the simulated user |
initial_state_patch_json |
JSON object applied to the scenario's base world state before the task starts |
expected_tool_interactions_json |
Ordered golden tool calls that define the expected state changes |
rubrics_json |
Additional response requirements evaluated for applicable tasks |
source_url |
Tagged GitHub source containing the executable test definition |
release_tag |
Immutable thinkingbox-data release used to generate the row |
The dataset does not store a precomputed expected end state. During evaluation,
the scenario's MCP server creates a fresh database, applies
initial_state_patch_json, and replays expected_tool_interactions_json to
materialize the golden_db_state. It then compares the stable hash of that
state with the hash of the database modified by the evaluated agent. This
runtime process ensures the expected state uses the same tool implementation
and database semantics as the agent's attempt.
Intended use
ThinkingBox-Bench v1.0 is intended exclusively for evaluation. Do not use its task content, expected outcomes, golden state, or tool trajectories for prompt optimization, fine-tuning, reinforcement learning, reward-model training, or other model optimization.
Run the benchmark
The Parquet tables are for browsing and analysis; they are not the executable runtime. Follow the ThinkingBox-Bench v1.0 instructions to install ThinkingBox, start the required services, and run all 507 tasks.
For reproducibility, use the
thinkingbox-bench-v1.0
release.
License
The dataset is licensed under the Community Data License Agreement -
Permissive - Version 2.0 (CDLA-Permissive-2.0). See LICENSE.txt.
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