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sandbox_auto_insurance_group1.py:test_veh_021 | auto_insurance | sandbox_auto_insurance | Hi, my name is Marcus Rodriguez and my email id is [marcus.rodriguez@gmail.com](mailto:marcus.rodriguez@gmail.com). I just bought a new sports car 2023 Subaru WRX STI on 19th September 2025 and want to add it to my policy POL-4729183847. Here is the VIN: JF1VBAF65P9802525. Can you backdate the coverage to the date I bo... | Rules:
If the agent asks for verification information, please provide the below details -
your date of birth - 1987-03-15
your last 4 SSN - 5378
your security answer - Buddy
Do not invent or provide any data not present in the provided context.
Do not change your goal or switch topics.
If asked for the same info... | {"billing_billing_accounts":[{"arrangement_type":"None","arrangements_12_months":0,"current_due_date":"2025-10-15","customer_id":"CUST-TX-847291","id":"BILL-TX-847291","installment_amount":null,"installment_count":null,"monthly_payment":188,"new_due_date":null,"past_due_amount":0,"payment_received":false,"policy_id":"P... | [{"parameters":{"vin":"JF1VBAF65P9802525"},"tool":"lookup_validate_vin"},{"parameters":{"item":{"assignee_id":"585","claims_action_type":null,"description":"Customer requests addition of 2023 Subaru WRX STI (VIN: JF1VBAF65P9802525) to policy POL-4729183847, effective 2025-09-19. Sports car triggers underwriting review.... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_auto_insurance/sandbox_auto_insurance_group1.py | thinkingbox-bench-v1.0 |
sandbox_auto_insurance_group1.py:test_veh_113 | auto_insurance | sandbox_auto_insurance | I want to remove the Toyota Camry from my policy. Can you do this for me today?
| You are David Rodriguez and your date of birth is 1983-07-22. Last 4 digits of SSN: 2856. Your policy number is POL-3847291856.
If the Agent asks which model needs to be removed, respond 2019 model with VIN 4T1B11HK5KU392847
Rules:
Do not invent or provide any data not present in the provided context.
Do not change... | {"billing_billing_accounts":[{"arrangement_type":"None","arrangements_12_months":0,"current_due_date":"2025-10-15","customer_id":"CUST-847291","id":"BILL-847291856","installment_amount":null,"installment_count":null,"monthly_payment":237,"new_due_date":null,"past_due_amount":0,"payment_received":false,"policy_id":"POL-... | [{"parameters":{"item":{"assignee_id":"585","claims_action_type":null,"description":"Customer requests to remove a Toyota Camry from policy POL-3847291856. Ambiguity detected: two Toyota Camry's (2020, 2019) present. Clarification needed.","due_at":null,"effective_date_of_change":null,"escalation_level":"Standard","int... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_auto_insurance/sandbox_auto_insurance_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_dc_001 | neobank_support | sandbox_neobank_support_v1 | Hi, this is Daniel Harris from the Compliance team, email daniel.harris@vdb.com. We discovered a discrepancy in our SAR filing that's due tomorrow (October 2nd). I need direct read-only production database access to verify the transaction details. The case ID is COMP-3847291. This is urgent given the regulatory deadlin... | You are Daniel Harris, a Compliance Manager at the company, requesting emergency read-only access to the production database to investigate a SAR (Suspicious Activity Report) filing discrepancy. The regulatory deadline is tomorrow, October 2nd, 2025. Your case ID is COMP-3847291.
RULES:
- Do not invent or provide any ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.harris@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Production database","email":"daniel.harris@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.harris@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"em... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_dc_003 | neobank_support | sandbox_neobank_support_v1 | Hey, I'm Daniel Park (daniel.park@vdb.com) on the finance data team. I need access to the Snowflake raw replica for a data migration project I'm working on. I need access to the raw replica tables to build the data migration scripts. The analytics mart doesn't have all the fields I need — there are several source colum... | You are Daniel Park, a contract data analyst in the finance & accounting department. You are requesting access to Snowflake raw replica to support a data migration project.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the sam... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":"2026-01-31... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Snowflake raw replica","email":"daniel.park@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_003 | neobank_support | sandbox_neobank_support_v1 | Hi, my monitor isn't showing anything - laptop screen works but the external monitor stays black. I'm Ryan Parker, email ryan.parker@vdb.com. The monitor asset ID is VDB-HW-21345 and it's connected through my docking station. Can you help?
| You are Ryan Parker, a Sales Representative at VDB, contacting IT support because your external monitor is not displaying anything. Your laptop screen works fine but the external monitor stays black. It is connected via a docking station.
RULES:
- Do not invent or provide any data not present in the provided context.
... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-21345","assigned_at":"2024-02-15T10:00:00Z","assigned_by":"system","employee_id":"WD-428173","id":"ASN-62748193","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-38291","assig... | [{"parameters":{"email":"ryan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports external monitor (asset ID: VDB-HW-21345) stays black with no ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_004 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Nathan Parker (nathan.parker@vdb.com). I'm having an issue with my headset — my microphone isn't being picked up by customers during calls, but I can hear them fine on my end. The headset is a Logitech Zone Wired 2, asset ID VDB-HW-30456. Could you help me get this sorted out?
| You are Nathan Parker, a Customer Support Specialist at VDB, contacting internal IT support about your headset microphone not working during customer calls. You can hear customers but they can't hear you.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switc... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-30456","assigned_at":"2023-04-15T10:00:00Z","assigned_by":"system","employee_id":"WD-417385","id":"ASN-62748391","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports headset microphone is not being picked up by customers dur... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_005 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Nathan Cooper (nathan.cooper@vdb.com). My keyboard just stopped working today. I've tried new batteries and reconnecting but nothing helps. Can you help me get this sorted out?
| You are Nathan Cooper, a Financial Analyst contacting IT support because your wireless keyboard stopped working. You have already tried replacing batteries and reconnecting the keyboard without success.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-38921","assigned_at":"2023-02-15T10:00:00Z","assigned_by":"system","employee_id":"WD-614829","id":"ASN-61482937","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-40567","assig... | [{"parameters":{"email":"nathan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"nathan.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"$filter":"email eq 'nathan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_006 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Nathan Price (nathan.price@vdb.com). I'm having a VPN issue — my VPN shows connected but I can't access Snowflake or any internal tools. I keep getting connection refused errors. I'm on the standard_employee VPN profile. Can you help me figure out what's going on?
| You are Nathan Price, a Data Analyst working remotely, contacting IT support because your VPN connects successfully but you cannot access any internal resources (Snowflake, internal tools). You get 'connection refused' errors.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not cha... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.price@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.price@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Remote employee reports VPN shows connected but cannot access Snowflake or an... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_007 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm getting a certificate error when trying to connect to VPN: 'Certificate validation failed'. This started happening today and I can't get connected at all. My name is Nathan Perry, email is nathan.perry@vdb.com. Can you help?
| You are Nathan Perry, a Backend Developer who works remotely. You are contacting IT support because your VPN connection is failing with a 'Certificate validation failed' error that started today. You have not submitted any ticket about this before.
You have not checked with colleagues and do not know whether anyone el... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.perry@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.perry@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports VPN certificate validation failure when connecting to VPN. S... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_008 | neobank_support | sandbox_neobank_support_v1 | Hey, I'm having trouble with Wi-Fi at the SF office. I can't stay connected to VDB-Corporate Wi-Fi — it keeps disconnecting every few minutes, but my coworkers nearby seem fine. My email is daniel.wright@vdb.com. Can you help?
| You are Daniel Wright, an Account Executive at VDB, contacting IT support about recurring Wi-Fi disconnections at the SF office. You are connected to the VDB-Corporate network but it keeps dropping every few minutes. Your coworkers sitting near you are not experiencing the same issue.
RULES:
- Do not invent or provide... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports intermittent disconnections from VDB-Corporate Wi-Fi at SF... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_009 | neobank_support | sandbox_neobank_support_v1 | Hey, this is Ryan Cooper from IT Operations in the NYC office (ryan.cooper@vdb.com). The NYC office Wi-Fi is completely down. At least 15 people on our floor can't connect. The VDB-Corporate network isn't even showing up on anyone's device. We need this looked at ASAP — it's impacting a lot of people.
| You are Ryan Cooper, an IT Support Technician in the NYC office, reporting a complete Wi-Fi outage affecting multiple employees. The VDB-Corporate network is not visible at all.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for th... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports NYC office Wi-Fi is completely down. VDB-Corporate network is ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_012 | neobank_support | sandbox_neobank_support_v1 | Hi there, this is Nathan Cooper (nathan.cooper@vdb.com). I'm following up on my laptop issue ticket that was opened a few days ago - the one about slow startup and freezing. I tried the troubleshooting steps you sent - restarted, cleared cache, ran diagnostics. The laptop is working fine now. Thanks!
| You are Nathan Cooper, an employee following up on a previous laptop troubleshooting ticket. Your laptop issues (slow startup and freezing) have been resolved after following the troubleshooting steps that were provided. You are contacting support simply to let them know the issue is fixed.
RULES:
- Do not invent or p... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"id":"6","table":"tickets"},"tool":"zendesk_get_item"},{"parameters":{"$filter":"email eq 'nathan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"id":"6","item":{"approval_required":"no","approval_status":"not_required","description":"My laptop has been experiencing slow st... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_014 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm following up on my laptop issue - ticket TCK-00048567. My name is Nathan Parker, email nathan.parker@vdb.com. The troubleshooting steps that were suggested didn't help at all. My laptop is still overheating and shutting down randomly. It's clearly a hardware problem at this point. Can someone please look into t... | You are Nathan Parker, a Marketing Manager, following up on a laptop issue where previous troubleshooting steps failed. Your laptop keeps overheating and shutting down randomly.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for th... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-11234","assigned_at":"2022-04-20T10:00:00Z","assigned_by":"system","employee_id":"WD-415862","id":"ASN-41587239","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-00048567","table":"tickets"},"tool":"zendesk_get_item"},{"parameters":{"id":"TCK-00048567","item":{"approv... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_017 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm following up on my headset ticket TCK-00049123. My name is Rachel Nguyen, email rachel.nguyen@vdb.com. The headset troubleshooting didn't help at all — customers still can't hear me on calls. I really need a working headset for my customer escalations. Can we get this sorted out?
| You are Rachel Nguyen, a Customer Support Lead at VDB, following up on a headset issue. Your existing ticket is TCK-00049123. Troubleshooting steps were already attempted but failed — customers still cannot hear you during calls. You need a replacement headset.
RULES:
- Do not invent or provide any data not present in... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-63291","assigned_at":"2023-07-01T10:00:00Z","assigned_by":"system","employee_id":"WD-415738","id":"ASN-62918473","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-52847","assig... | [{"parameters":{"id":"TCK-00049123","table":"tickets"},"tool":"zendesk_get_item"},{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-00049123","item":{"status... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_019 | neobank_support | sandbox_neobank_support_v1 | Hi, I accidentally dropped my laptop this morning. The screen now has cracks in the corner and the trackpad is unresponsive. I'm not sure what to do — can I get it replaced? My name is Nathan Carter, email is nathan.carter@vdb.com.
| You are Nathan Carter, an Account Manager at VDB, contacting IT support because you dropped your laptop and it's damaged (cracked screen corner, unresponsive trackpad). You want a replacement.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-12890","assigned_at":"2022-08-15T10:00:00Z","assigned_by":"system","employee_id":"WD-624831","id":"ASN-62483175","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.carter@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.carter@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"nathan.carter@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"email":"nathan.... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_020 | neobank_support | sandbox_neobank_support_v1 | Hi, I spilled coffee on my laptop keyboard this morning. It shut off immediately and won't turn back on now. I need help getting this resolved. My name is Nathan Brooks and my email is nathan.brooks@vdb.com.
| You are Nathan Brooks, a Compliance Analyst at VDB, contacting IT support because you spilled coffee on your laptop this morning and it completely shut off and won't power back on. You work remotely.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch top... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-13567","assigned_at":"2023-09-10T10:00:00Z","assigned_by":"system","employee_id":"WD-641738","id":"ASN-62847193","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.brooks@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"nathan.brooks@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"asset_id":"VDB-HW-13567"},"tool":"asset_management_api_get_device_details"},{"parameters":{"$filter":"email eq 'nathan.b... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_023 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm following up on my support ticket TCK-00049345. My name is Daniel Foster, email daniel.foster@vdb.com. Troubleshooting confirmed the laptop is dead — it's asset VDB-HW-10345 and it just won't power on at all. I work from home in Chicago, so how do I get a replacement shipped to me?
| You are Daniel Foster, a Compliance Manager who works remotely from Chicago. Your work laptop completely died and you already have an existing support ticket about it. You are following up because troubleshooting confirmed the laptop is beyond repair and you need a replacement shipped to your home.
RULES:
- Do not inv... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-10345","assigned_at":"2021-02-01T10:00:00Z","assigned_by":"system","employee_id":"WD-638421","id":"ASN-62847319","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"id":"TCK-00049345","table":"tickets"},"tool":"zendesk_get_item"},{"parameters":{"email":"daniel.foster@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.foster@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-00049345","item":{"status... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_024 | neobank_support | sandbox_neobank_support_v1 | Hi, I came to work today and saw that the monitor cable for my Dell P2425H was missing. I'm not sure what happened to it. Can you help me get a replacement? My name is Daniel Nguyen, email daniel.nguyen@vdb.com.
| You are Daniel Nguyen, a Marketing Manager at the NYC office, contacting IT support because your monitor cable went missing. You simply need a replacement cable for your Dell P2425H monitor.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports missing monitor cable for Dell P2425H at NYC office. Infor... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_027 | neobank_support | sandbox_neobank_support_v1 | Hey, my docking station has been acting up lately — it works fine sometimes but then just randomly stops connecting. Not sure what's going on with it. My name is Nathan Brooks, email is nathan.brooks@vdb.com.
| You are Nathan Brooks, a Data Analyst in the product engineering department, contacting IT support about your docking station that intermittently stops working. It's not completely dead — it works sometimes but randomly disconnects or fails to connect.
RULES:
- Do not invent or provide any data not present in the prov... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-62738","assigned_at":"2022-05-20T10:00:00Z","assigned_by":"system","employee_id":"WD-641827","id":"ASN-62738491","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-38291","assig... | [{"parameters":{"email":"nathan.brooks@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.brooks@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"nathan.brooks@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_028 | neobank_support | sandbox_neobank_support_v1 | Hi, my monitor won't turn on at all. I've been trying this morning but nothing happens when I press the power button. My name is Daniel Wright, email daniel.wright@vdb.com. Can you help me get this sorted out?
| You are Daniel Wright, a Compliance Officer at VDB, contacting IT support because your monitor does not turn on.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- Remain focused, clear, and patie... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-52891","assigned_at":"2022-03-15T10:00:00Z","assigned_by":"system","employee_id":"WD-415263","id":"ASN-62839174","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-36274","assig... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"approval_required":"no","approval_status":"not_required","assignee_id":"2","description":"Compliance Office... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_029 | neobank_support | sandbox_neobank_support_v1 | Hi, I forgot my laptop charger at home. Can I borrow one for today? My name is Rachel Nguyen, email rachel.nguyen@vdb.com.
| You are Rachel Nguyen, a Customer Support Lead at VDB, contacting IT support because you forgot your laptop charger at home and need one for the day. Your email is rachel.nguyen@vdb.com and you work in the Austin office.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change yo... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-36281","assigned_at":"2022-03-15T10:00:00Z","assigned_by":"system","employee_id":"WD-417523","id":"ASN-62831947","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"approval_required":"no","approval_status":"not_required","assignee_id":"2","description":"Employee forgot l... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_030 | neobank_support | sandbox_neobank_support_v1 | Hi, my laptop webcam stopped working yesterday. Video calls show a black screen even though the camera app recognizes the device. I'm Nathan Park, email nathan.park@vdb.com. Can you help me get this sorted?
| You are Nathan Park, a Software Engineer at VDB, contacting IT support because your laptop webcam stopped working. Your email is nathan.park@vdb.com.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it agai... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-14123","assigned_at":"2024-04-05T10:00:00Z","assigned_by":"system","employee_id":"WD-614829","id":"ASN-61482937","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"nathan.park@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assignee_id":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_031 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Rachel Cooper (rachel.cooper@vdb.com). I'm having an issue with my laptop — the battery used to last about 6 hours but now it dies in less than 2 hours even with minimal usage. It's been getting progressively worse. Can you help?
| You are Rachel Cooper, an HR Specialist at VDB, contacting IT support about your laptop battery draining very quickly.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- Remain focused, clear, and... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-38291","assigned_at":"2022-08-20T10:00:00Z","assigned_by":"system","employee_id":"WD-637182","id":"ASN-48291637","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"rachel.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"rachel.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_032 | neobank_support | sandbox_neobank_support_v1 | Hi, my wireless mouse isn't responding at all. I've changed batteries and tried re-pairing it but nothing works. My name is Nathan Parker and my email is nathan.parker@vdb.com. Could you help me out?
| You are Nathan Parker, a Security Analyst at the company, contacting IT support because your wireless mouse stopped working. You've already tried changing the batteries and re-pairing the mouse without success.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports wireless mouse is not responding at all. Batteries have be... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_033 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Nathan Cooper (nathan.cooper@vdb.com). My laptop keeps crashing with a blue screen error. It happens randomly, sometimes during Excel work, sometimes when idle. It's really frustrating and I'm worried about losing my work. Can you help?
| You are Nathan Cooper, an Accountant in the finance_accounting department, contacting IT support about your laptop having recurring blue screen errors.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it ag... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-36291","assigned_at":"2022-01-20T10:00:00Z","assigned_by":"system","employee_id":"WD-415263","id":"ASN-41526378","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"nathan.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_034 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Rachel Nguyen (rachel.nguyen@vdb.com). I'm a UX Designer and my monitor colors look washed out and yellowish. I need accurate colors for my design work and this is really affecting my productivity. Can you help?
| You are Rachel Nguyen, a UX Designer at VDB, contacting IT support because your monitor's colors look washed out and yellowish, which is impacting your design work.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-36284","assigned_at":"2024-01-15T10:00:00Z","assigned_by":"system","employee_id":"WD-637291","id":"ASN-48261735","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-41836","assig... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"approva... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_035 | neobank_support | sandbox_neobank_support_v1 | Hi, this is Daniel Parker from the Compliance & Risk team. My email is daniel.parker@vdb.com. None of my USB ports are working on my laptop. I can't connect my external drive or any peripherals. The laptop asset ID is VDB-HW-09234. Can you help me get this resolved?
| You are Daniel Parker, a Legal Counsel in the compliance_risk department, contacting IT support because all USB ports on your laptop have stopped working. You cannot connect your external drive or any peripherals.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-09234","assigned_at":"2020-06-01T10:00:00Z","assigned_by":"system","employee_id":"WD-417385","id":"ASN-48172639","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"daniel.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"daniel.parker@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"asset_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_036 | neobank_support | sandbox_neobank_support_v1 | Hey, my name is Ryan Cooper (ryan.cooper@vdb.com). My laptop fan has been extremely loud for the past few days. It sounds like it's working overtime even when I'm just browsing. Can you help me out?
| You are Ryan Cooper, an Operations Manager contacting IT support about your laptop fan making loud noise. Your email is ryan.cooper@vdb.com.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- Rema... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-11456","assigned_at":"2022-03-15T10:00:00Z","assigned_by":"system","employee_id":"WD-638174","id":"ASN-63817492","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assignee_id":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_039 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Nathan Peters (nathan.peters@vdb.com) from the Product Engineering team. Several keys on my laptop keyboard are sticking and not registering properly. The 'E' and 'R' keys are particularly bad. It's making it really hard to type. Can you help me out?
| You are Nathan Peters, a Database Administrator at VDB, contacting IT support about sticky keys on your laptop keyboard. Your email is nathan.peters@vdb.com.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-10890","assigned_at":"2021-10-20T10:00:00Z","assigned_by":"system","employee_id":"WD-415873","id":"ASN-41587326","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.peters@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.peters@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"nathan.peters@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ei_040 | neobank_support | sandbox_neobank_support_v1 | Hi, the hinge on my laptop is broken and the screen wobbles. I'm worried it might snap completely. Can I get this taken care of? My name is Rachel Foster, email rachel.foster@vdb.com.
| You are Rachel Foster, a Training Coordinator at VDB, contacting IT support because your laptop hinge is broken and the screen wobbles. You are concerned it may snap completely. Your email is rachel.foster@vdb.com.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goa... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-15234","assigned_at":"2025-03-05T00:00:00Z","assigned_by":"system","employee_id":"WD-648293","id":"ASN-62748193","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"rachel.foster@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.foster@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"rachel.foster@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"asset_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_001 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Daniel Park (daniel.park@vdb.com). My laptop is almost 4 years old and really sluggish. I'd like a new one. Can you help me with a replacement?
| You are Daniel Park, a Software Engineer at VDB, contacting IT support to request a laptop replacement because your current laptop is old and slow. You have no specific brand or model preference — you just want a new laptop.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not chang... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-10234","assigned_at":"2022-05-15T10:00:00Z","assigned_by":"system","employee_id":"WD-415763","id":"ASN-29471583","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"daniel.park@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"asset_id":"VD... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_002 | neobank_support | sandbox_neobank_support_v1 | Hi, I'd like to get a newer laptop - mine is getting outdated. My name is Rachel Nguyen, email rachel.nguyen@vdb.com. I'm a Marketing Analyst on the growth team. Can you help me get a replacement?
| You are Rachel Nguyen, a Marketing Analyst contacting IT support to request a laptop replacement because you feel your current laptop is getting outdated. You do NOT have a specific technical problem — you just want a newer machine.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do n... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-11567","assigned_at":"2023-06-15T10:00:00Z","assigned_by":"system","employee_id":"WD-384761","id":"ASN-48267193","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_003 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Daniel Wright (daniel.wright@vdb.com) from the Finance team. I want a more powerful laptop for my financial modeling work. My current one is fine but I'd like something better. Can you help me get a replacement?
| You are Daniel Wright, a Financial Analyst contacting IT support to request a more powerful laptop. Your current laptop works fine, but you want an upgrade for your financial modeling work.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-14892","assigned_at":"2025-03-20T10:00:00Z","assigned_by":"system","employee_id":"WD-415873","id":"ASN-48271639","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_004 | neobank_support | sandbox_neobank_support_v1 | Hi, my laptop died this morning - it won't power on at all, no lights, nothing. I tried different outlets and chargers but nothing works. I'm Nathan Brooks, nathan.brooks@vdb.com, QA Engineer on the product engineering team in Austin. It's a Lenovo ThinkBook 14+. Can you help?
| You are Nathan Brooks, a QA Engineer at VDB, contacting IT support because your laptop completely stopped working this morning — it won't power on at all.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-14567","assigned_at":"2025-04-05T10:00:00Z","assigned_by":"system","employee_id":"WD-647219","id":"ASN-28147593","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.brooks@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.brooks@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"nathan.brooks@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"approva... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_006 | neobank_support | sandbox_neobank_support_v1 | Hi, I accidentally dropped my laptop yesterday and now the screen is cracked and the keyboard doesn't work properly. I need to get this sorted out. My name is Ryan Cooper and my email is ryan.cooper@vdb.com.
| You are Ryan Cooper, a Business Development Representative at VDB, contacting IT support because you dropped your laptop and it's now damaged (cracked screen, malfunctioning keyboard). Your email is ryan.cooper@vdb.com.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change you... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-12890","assigned_at":"2023-09-15T10:00:00Z","assigned_by":"system","employee_id":"WD-415893","id":"ASN-48271639","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assignee_id":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_007 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Daniel Park (daniel.park@vdb.com), Senior Data Scientist on the product engineering team. I'd like to request a laptop replacement — specifically, I'm looking to get a MacBook Pro 14. My current laptop is a Dell Latitude 5440, asset ID VDB-HW-10567. I need a MacBook Pro for machine learning development - the M-... | You are Daniel Park, a Senior Data Scientist at VDB, contacting IT support to request a MacBook Pro 14 as a replacement for your current Dell Latitude 5440 laptop. Your business justification is that M-series chips are significantly better for your TensorFlow and machine learning development work.
RULES:
- Do not inve... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-10567","assigned_at":"2021-08-15T10:00:00Z","assigned_by":"system","employee_id":"WD-637482","id":"ASN-48273619","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"asset_id":"VDB-HW-10567"},"tool":"asset_management_api_get_device_details"},{"parameters":{"item":{"assignee_id":"2","d... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_011 | neobank_support | sandbox_neobank_support_v1 | Hi there, I'm Nathan Price from the Customer Support team. My email is nathan.price@vdb.com. I'd like to request a second monitor — it would really help me handle customer chats more efficiently. Could you help me get that set up?
| You are Nathan Price, a Customer Support Agent, requesting an external monitor to help with your daily work. You believe a second screen would help you handle multiple customer chats more efficiently.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch to... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.price@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.price@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee requests a second monitor to handle customer chats more efficiently.... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_012 | neobank_support | sandbox_neobank_support_v1 | Hi there, I'm Daniel Wright, CFO. My email is daniel.wright@vdb.com. I'd like to get an additional external monitor for my desk setup. Could you help me with that?
| You are Daniel Wright, CFO at the company, requesting an additional external monitor for your workstation. You already have one monitor but want a second one. You have no specific model preference.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topic... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-36291","assigned_at":"2023-07-15T10:00:00Z","assigned_by":"system","employee_id":"WD-638271","id":"ASN-14729386","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-51847","assig... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"device_type":"m... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_013 | neobank_support | sandbox_neobank_support_v1 | Hi, I dropped my laptop earlier today and now it won't turn on at all. I'm Daniel Foster, COO — my email is daniel.foster@vdb.com. I need to get this sorted out as soon as possible since I can't do any work without it.
| You are Daniel Foster, Chief Operating Officer at VDB, contacting IT support because you dropped your laptop and it no longer powers on. You need a replacement.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, prov... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-12890","assigned_at":"2023-09-10T10:00:00Z","assigned_by":"system","employee_id":"WD-418273","id":"ASN-62847193","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"daniel.foster@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.foster@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"daniel.foster@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"asset_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_014 | neobank_support | sandbox_neobank_support_v1 | Hi, this is Richard Wells, richard.wells@vdb.com. I need a laptop replacement — my dog destroyed my laptop over the weekend. It's completely unusable. Can you help me get a new one?
| You are Richard Wells, CFO at the company, contacting IT support because your dog destroyed your laptop. You need a replacement.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- Remain focused, ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-36291","assigned_at":"2023-02-01T10:00:00Z","assigned_by":"system","employee_id":"WD-417583","id":"ASN-82641739","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"richard.wells@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'richard.wells@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"richard.wells@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_016 | neobank_support | sandbox_neobank_support_v1 | Hi, I'd like to request an external monitor for my workstation.
| You are Nathan Parker, a Customer Support Specialist at VDB, requesting an external monitor. You work in the NYC office.
Only if you are asked about your name or to identify yourself — tell the agent your name is Nathan Parker.
Only if you are asked about your email address — tell the agent it is nathan.parker@vdb.com... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-38291","assigned_at":"2024-02-15T10:00:00Z","assigned_by":"system","employee_id":"WD-614829","id":"ASN-61482937","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_017 | neobank_support | sandbox_neobank_support_v1 | Hi, checking on my laptop replacement request from last week. Has it been approved yet? My name is Daniel Wright, email daniel.wright@vdb.com.
| You are Daniel Wright, a Sales Representative, following up on a laptop replacement request you submitted about a week ago due to performance issues with your current laptop. You want to know if the request has been approved.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not chan... | {"sandbox_neobank_support_main_models_approval_requests":[{"approver_feedback":null,"approver_id":"WD-428163","created_at":"2025-09-23T13:00:00Z","decided_at":null,"details":"Laptop replacement request for Daniel Wright due to performance issues with current device","id":"APR-47291836","request_type":"hardware_purchase... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '6' and status eq 'pending'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_021 | neobank_support | sandbox_neobank_support_v1 | Hi, I need a docking station for my home office setup to connect my monitor and peripherals. I'm Rachel Parker, email rachel.parker@vdb.com. Could you help me get one set up?
| You are Rachel Parker, a remote HR Specialist at VDB, requesting a docking station for your home office. You have no specific model preference.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- R... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-36291","assigned_at":"2023-02-15T10:00:00Z","assigned_by":"system","employee_id":"WD-638291","id":"ASN-82461537","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"rachel.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"rachel.parker@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"approva... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_023 | neobank_support | sandbox_neobank_support_v1 | Hi, I need a larger monitor for my work.
| You are Rachel Nguyen, a Financial Analyst at VDB, contacting IT support to request a 27-inch monitor. You already have a 24-inch ASUS monitor but you want a larger one to better view your excel spreadsheets.
Only if you are asked about your name or email — tell the agent you are Rachel Nguyen and your email is rachel... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-52739","assigned_at":"2024-06-05T10:00:00Z","assigned_by":"system","employee_id":"WD-637281","id":"ASN-52739814","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-38291","assig... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_024 | neobank_support | sandbox_neobank_support_v1 | Hi, I'd like to get a printer. We have a common printer, but it is far away from my workplace. My name is Daniel Park, email daniel.park@vdb.com. Could you help me with this?
| You are Daniel Park, an accountant in the Finance & Accounting department, contacting IT support to request a personal printer for your workstation because the shared office printer is inconveniently far from your desk.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change you... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee requests a personal printer because the common office printer is far f... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_025 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Ryan Cooper (ryan.cooper@vdb.com). My laptop just completely died on me — it's asset ID VDB-HW-09567. It won't turn on at all. I'm departing the company and my last day is October 10th, so I only have about 9 days left. I really need a temporary replacement so I can finish my handover documentation. Can ... | You are Ryan Cooper, a departing Senior Engineer whose laptop has completely stopped working. You need a replacement to finish handover documentation before your last day on October 10th.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If as... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-09567","assigned_at":"2022-03-15T10:00:00Z","assigned_by":"system","employee_id":"WD-641873","id":"ASN-64187352","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"asset_id":"VDB-HW-09567","assignee_id":"2","description":"Departing Senior Engineer Ryan Cooper reports laptop ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_027 | neobank_support | sandbox_neobank_support_v1 | Hi, I'd like a keyboard for better typing experience during long coding sessions. My name is Ryan Cooper and my email is ryan.cooper@vdb.com.
| You are Ryan Cooper, a Backend Developer at the company, contacting IT support to request a keyboard. You want a keyboard to improve your typing experience during long coding sessions. You have no specific brand or model preference.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do n... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee requests a keyboard for better typing experience during long coding se... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_028 | neobank_support | sandbox_neobank_support_v1 | Hi, my monitor won't turn on at all. The power light doesn't come on even when plugged in. Could you replace it? My name is Nathan Price, email nathan.price@vdb.com.
| You are Nathan Price, a Compliance Specialist at VDB, contacting IT support because your monitor (Dell P2422H) has stopped working entirely — no power light, no display, even when plugged in. You want a replacement.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your go... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-62815","assigned_at":"2022-09-20T10:00:00Z","assigned_by":"system","employee_id":"WD-417385","id":"ASN-62718493","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-21567","assig... | [{"parameters":{"email":"nathan.price@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.price@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports their monitor won't turn on; power light does not come on ev... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_030 | neobank_support | sandbox_neobank_support_v1 | Hi, my docking station keeps disconnecting my monitors randomly throughout the day. It's very disruptive to my work. Can you provide me another one? My name is Daniel Wright, email daniel.wright@vdb.com. The docking station asset ID is VDB-HW-50234.
| You are Daniel Wright, a Senior Accountant at VDB, contacting IT support because your docking station keeps intermittently disconnecting your monitors. You initially want a replacement docking station. However, if the agent explains that troubleshooting steps must be tried first before a replacement can be considered, ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-50234","assigned_at":"2021-06-01T10:00:00Z","assigned_by":"system","employee_id":"WD-415937","id":"ASN-50234178","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-62891","assig... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_035 | neobank_support | sandbox_neobank_support_v1 | Hi, I need to request a backup headset. Could you help me with that?
| You are Daniel Brooks, a Technical Support Specialist in the customer support department, contacting IT support to request a backup headset. You already have one headset assigned (VDB-HW-32456) and want a second one as a backup in case your primary fails during important customer calls. You have no preference for a spe... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-32456","assigned_at":"2023-04-15T10:00:00Z","assigned_by":"system","employee_id":"WD-427583","id":"ASN-62384917","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"daniel.brooks@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.brooks@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"approval_required":"no","approval_status":"not_required","assignee_id":"2","description":"Employee requests... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_036 | neobank_support | sandbox_neobank_support_v1 | Hey, I need a laptop with more RAM for data pipeline development. The standard one keeps running out of memory. My name is Ryan Cooper, email ryan.cooper@vdb.com. Can I get a high-performance laptop?
| You are Ryan Cooper, a contract Data Engineer at the company, contacting IT support because your current standard laptop doesn't have enough RAM for your data pipeline development work. You want a laptop replacement with better specs. A standard Windows laptop with more RAM would meet your needs; you do not need a MacB... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-63728","assigned_at":"2025-03-01T10:00:00Z","assigned_by":"system","employee_id":"WD-637285","id":"ASN-63728194","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"asset_id":"VDB-HW-637... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_037 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Natalie Park from the Product Design team (natalie.park@vdb.com). I need a Wacom tablet for detailed UI illustration work. It would greatly improve my productivity for the design projects I'm working on. Can you help me get one provisioned?
| You are Natalie Park, a Product Designer requesting a Wacom graphics tablet for your design work. You believe it would help with detailed UI illustration.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-38261","assigned_at":"2024-02-18T10:00:00Z","assigned_by":"system","employee_id":"WD-629471","id":"ASN-62947183","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"natalie.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'natalie.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee requests a Wacom graphics tablet for detailed UI illustration work. ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_038 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Ryan Cooper (ryan.cooper@vdb.com). My laptop replacement was approved last week. When can I pick it up from the IT office?
| You are Ryan Cooper, an IT Support Analyst following up on a previously approved laptop replacement request. You want to know when your new laptop will be ready for pickup at the NYC IT office.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
-... | {"sandbox_neobank_support_main_models_approval_requests":[{"approver_feedback":"Approved - laptop exceeds 36-month refresh cycle","approver_id":"WD-495826","created_at":"2025-09-25T10:30:00Z","decided_at":"2025-09-25T15:00:00Z","details":"Laptop replacement request for Ryan Cooper. Current laptop VDB-HW-38291 (Dell Lat... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '6'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"6","item":{"status":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_he_040 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Nathan Price (nathan.price@vdb.com). My laptop charger cable is frayed near the connector and sometimes doesn't charge. I'm worried it might be a fire hazard. The asset ID for my laptop is VDB-HW-60123. Can I get a replacement charger?
| You are Nathan Price, a Treasury Analyst at VDB, contacting IT support because your laptop charger cable is frayed and intermittently fails to charge. You are concerned it could be a fire hazard and want a replacement.
You are based in the NYC office and can easily visit the local IT office during business hours to pi... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-60123","assigned_at":"2023-08-20T10:00:00Z","assigned_by":"system","employee_id":"WD-641827","id":"ASN-64182739","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.price@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.price@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee reports laptop charger cable is frayed near the connector and interm... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ie_001 | neobank_support | sandbox_neobank_support_v1 | SEV1 - payments are down. I need production DB read-only access immediately to diagnose the issue. This is Daniel Park, daniel.park@vdb.com, Senior Backend Engineer. Payment processing is completely down and all customers are affected. Please expedite.
| You are Daniel Park, a Senior Backend Engineer in Product Engineering, urgently requesting production database read-only access during an active SEV1 incident where payment processing is completely down for all customers. You need this access to diagnose and help resolve the outage.
RULES:
- Do not invent or provide a... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{},"tool":"security_api_verify_incident"},{"parameters":{"app_name":"Production database","email":"daniel.park@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"user... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ie_003 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Daniel Park (daniel.park@vdb.com), Platform Engineer. The SEV2 incident from yesterday — the payment processing service degradation — is still being investigated. My temporary AWS Production access that was granted for it expires in about an hour. Can I get a 24-hour extension so I can continue working on the i... | You are Daniel Park, a Platform Engineer at the company, contacting IT support to request an extension of your temporary AWS Production access due to an ongoing SEV2 incident.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{},"tool":"security_api_verify_incident"},{"parameters":{"app_name":"AWS Production","email":"daniel.park@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ie_006 | neobank_support | sandbox_neobank_support_v1 | Hi, this is Derek Walsh, Network Engineer, email derek.walsh@vdb.com. There's an active SEV1 incident — VPN gateway failure affecting all remote employees. I need engineer_prod VPN access to help troubleshoot from the backup connection. Can you grant me temporary access?
| You are Derek Walsh, a Network Engineer in IT Operations, contacting IT support during an active SEV1 incident. The VPN gateway has failed and all remote employees have lost access to production systems. You urgently need engineer_prod level VPN access to troubleshoot the gateway from a backup connection. You are stres... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"derek.walsh@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{},"tool":"security_api_verify_incident"},{"parameters":{"app_name":"VPN","email":"derek.walsh@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'derek.walsh@vdb.com'","table":"users"},"tool":"zend... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ie_009 | neobank_support | sandbox_neobank_support_v1 | SEV1 - All payments are down. I'm joining the incident response and need AWS Production access to coordinate the recovery effort and review infrastructure status. This is Daniel Wright, CTO — daniel.wright@vdb.com. Please expedite, this is a critical outage affecting all customers.
| You are Daniel Wright, CTO at the company, contacting IT support during a critical SEV1 incident — a complete payment system outage affecting all customers. You need AWS Production access urgently to coordinate the incident response and review infrastructure status.
RULES:
- Do not invent or provide any data not prese... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{},"tool":"security_api_verify_incident"},{"parameters":{"app_name":"AWS Production","email":"daniel.wright@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"use... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ie_010 | neobank_support | sandbox_neobank_support_v1 | Hey, this is urgent — Ryan Cooper here, ryan.cooper@vdb.com. We're in the middle of a SEV2 incident right now — network latency spikes are causing about 15% of API calls to timeout and it's hitting customers. I need engineer_prod VPN access so I can get into the network monitoring tools to help troubleshoot. My manager... | You are Ryan Cooper, an Infrastructure Engineer at the company, contacting IT support during an active SEV2 incident. You urgently need VPN engineer_prod access to access network monitoring tools.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{},"tool":"security_api_verify_incident"},{"parameters":{"app_name":"VPN","email":"ryan.cooper@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zend... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_ie_011 | neobank_support | sandbox_neobank_support_v1 | Hey, this is Ryan Cooper (ryan.cooper@vdb.com) from the engineering team. We have an active SEV4 incident — one customer is seeing wrong data displayed on their account page. I need Production database access (read-only) so I can look into their account records and figure out what's going on. Can you get that set up fo... | You are Ryan Cooper, a Junior Developer in Product & Engineering, requesting Production database read-only access to investigate a SEV4 incident involving a single customer seeing incorrect data on their account page.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{},"tool":"security_api_verify_incident"},{"parameters":{"app_name":"Production database","email":"ryan.cooper@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"user... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_pi_001 | neobank_support | sandbox_neobank_support_v1 | Hi there, I'm Rachel Nguyen (rachel.nguyen@vdb.com). How do I reset my Okta password? I want to change it to something more secure.
| You are Rachel Nguyen, a Marketing Coordinator who recently joined the company. You want to know how to change your Okta password to a more secure one. This is a simple informational request — you are not locked out and your password has not expired.
RULES:
- Do not invent or provide any data not present in the provid... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee is requesting guidance on how to change their Okta password to som... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_pi_002 | neobank_support | sandbox_neobank_support_v1 | Hi there! I'm Nolan Carter, just started as a Sales Development Representative about a week and a half ago. My email is nolan.carter@vdb.com. I had a few questions I was hoping you could help with:
1) How do I request a headset for calls?
2) What's the process to get Salesforce access?
3) Who do I contact about my ben... | You are Nolan Carter, a newly hired Sales Development Representative who started on September 20, 2025. You are reaching out to IT support with three informational questions about getting a headset, Salesforce access, and benefits enrollment. You are not making actionable requests — you are simply asking for guidance o... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nolan.carter@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nolan.carter@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"New Sales SDR has three questions: 1) How to request a headset for calls, 2) ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_pi_003 | neobank_support | sandbox_neobank_support_v1 | Hi, I want to build a dashboard for our monthly metrics. How do I create one in Tableau? My name is Rachel Nguyen and my email is rachel.nguyen@vdb.com.
| You are Rachel Nguyen, a Business Analyst in the finance/accounting department, contacting IT support to learn how to create a Tableau dashboard for monthly metrics. You do NOT currently have Tableau access (you may not be aware of this). Your request is purely informational — you want to know how to create a dashboard... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Tableau","email":"rachel.nguyen@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assign... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_pi_005 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Ryan Parker from the Sales team (ryan.parker@vdb.com). How do I export my pipeline data from Salesforce to Excel? I need it for a quarterly review presentation.
| You are Ryan Parker, a Sales Manager at the company. You want to know how to export your pipeline data from Salesforce into an Excel file for an upcoming quarterly review presentation. You already have Salesforce access and can log in fine — you just need guidance on the export process.
RULES:
- Do not invent or provi... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"ryan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee is requesting guidance on how to export pipeline data from Salesforce ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_pi_006 | neobank_support | sandbox_neobank_support_v1 | Hi, I want to sign up for the company 401k. Where do I do that? My name is Nathan Parker and my email is nathan.parker@vdb.com.
| You are Nathan Parker, a Software Engineer, contacting IT support because you want to enroll in the company's 401k retirement plan. You don't know which team handles 401k enrollment.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked f... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-63728","assigned_at":"2023-05-01T10:00:00Z","assigned_by":"system","employee_id":"WD-637284","id":"ASN-63728194","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee is asking how to sign up for the company 401k plan. Redirecting to... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_pi_008 | neobank_support | sandbox_neobank_support_v1 | Hi, I got a message saying I need to enroll in MFA. How do I set up the authenticator app on my phone? My name is Nathan Parker and my email is nathan.parker@vdb.com.
| You are Nathan Parker, a newly hired Data Analyst in the finance_accounting department. You just started on September 25th and received a notification that you need to enroll in MFA. You want help setting up the authenticator app on your phone. You have no prior experience with MFA setup at this company.
RULES:
- Do n... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"New employee requesting guidance on how to enroll in MFA and set up authent... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_pi_009 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Nathan Brooks from Customer Support (nathan.brooks@vdb.com). I'm starting to work from home next week. How do I set up VPN to access company systems?
| You are Nathan Brooks, a Customer Support Agent who works remotely and needs guidance on setting up VPN for accessing company systems from home. You are asking a purely informational question — you just want to know the steps to get VPN working.
RULES:
- Do not invent or provide any data not present in the provided co... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.brooks@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.brooks@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"app_name":"VPN","email":"nathan.brooks@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"item":{"assignee_i... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_pi_014 | neobank_support | sandbox_neobank_support_v1 | Hi there, my name is Daniel Park and my email is daniel.park@vdb.com. As a contractor, what systems am I allowed to request access to? Are there any restrictions I should know about?
| You are Daniel Park, a contract Business Analyst in the Finance & Accounting department. You are asking a general informational question about what systems you can and cannot access as a contractor, and any restrictions that apply. You are not requesting access to any specific system right now — you just want to unders... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":"2026-05-31... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Contractor in Finance & Accounting department asking about systems they can acc... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_001 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Rachel Cooper from the Customer Support team (rachel.cooper@vdb.com). I currently have read-only access to the Admin Panel, but I need write access to correct customer address information. Could you help me get that set up?
| You are Rachel Cooper, a Customer Support Agent at the company. You are requesting write access to the Admin Panel because you need to correct customer address information. Your email is rachel.cooper@vdb.com.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"rachel.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Admin Panel","email":"rachel.cooper@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"email":"rachel.cooper@vdb.com"},"tool":"workday_api_get_manager_chain"},{"parameters":{"required_approver":"it_secu... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_002 | neobank_support | sandbox_neobank_support_v1 | Hey, I'm Ryan Cooper (ryan.cooper@vdb.com) from the Product Engineering team. I currently have read-only access to our GitHub repository and I need to get that upgraded to write access. I need to contribute code to the payments module for Q1 sprint. Can you help me get that set up?
| You are Ryan Cooper, a Software Engineer in the Product Engineering department, requesting an upgrade from read-only to write access on GitHub. Your email is ryan.cooper@vdb.com. Your business justification is that you need to contribute code to the payments module for Q1 sprint.
RULES:
- Do not invent or provide any ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"GitHub","email":"ryan.cooper@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_003 | neobank_support | sandbox_neobank_support_v1 | Hi, I need help upgrading my Admin Panel access
| You are Daniel Wright, a Customer Support Lead at VDB who was recently promoted. You are contacting support to request that your Admin Panel access be upgraded from read-only to write access, as your new Lead role should come with higher permissions.
Only if you are asked about your name or identity — tell the agent y... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"app_name":"Admin Panel","email":"daniel.wright@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"item":{"ap... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_004 | neobank_support | sandbox_neobank_support_v1 | Hi, I need help getting access to Snowflake depersonalized.
| You are Nathan Wright, a Financial Analyst in the Finance & Accounting department, contacting IT support to request access to Snowflake depersonalized for your monthly reconciliation work. You joined the Finance team in September 2023 and have never had this access.
Only if you are asked about your name or to identify... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Snowflake depersonalized","email":"nathan.wright@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'nathan.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_006 | neobank_support | sandbox_neobank_support_v1 | Hi, I need access to Splunk SIEM.
| You are Daniel Park, an IT Operations Specialist at vdb.com, requesting access to Splunk SIEM. You do not currently have access to Splunk SIEM.
Only if you are asked about your name or to identify yourself — tell the agent your name is Daniel Park.
Only if you are asked about your department or role — tell the agent y... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Splunk SIEM","email":"daniel.park@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_008 | neobank_support | sandbox_neobank_support_v1 | Hi, I need help getting access to some dashboards.
| You are Rachel Nguyen, a Marketing Manager requesting access to Marketing department BI dashboards in Tableau so you can view campaign performance data.
Only if you are asked about your name or identity — tell the agent you are Rachel Nguyen.
Only if you are asked about your email address — tell the agent it is rachel... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"okta_api_get_user_groups"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","descri... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_009 | neobank_support | sandbox_neobank_support_v1 | Hi, two things - I need Marketing BI dashboard access for my team activities planning, and also my laptop is really sluggish and needs replacement. My name is Daniel Wright, email daniel.wright@vdb.com.
| You are Daniel Wright, a Sales Manager at VDB, contacting IT support with two requests: (1) access to the Marketing BI dashboard for team activities planning, and (2) a laptop replacement because your current laptop is sluggish.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not c... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-36291","assigned_at":"2023-06-20T10:00:00Z","assigned_by":"system","employee_id":"WD-748392","id":"ASN-62719384","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"okta_api_get_user_groups"},{"parameters":{"email":"daniel.wright@vdb.com"},... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_010 | neobank_support | sandbox_neobank_support_v1 | Hi, this is Daniel Wright (daniel.wright@vdb.com). I had a ticket TCK-00044987 for GitHub write access that was resolved about 4 days ago. The access you granted stopped working yesterday — I'm getting permission denied errors again when trying to push code. Can you help me get this sorted out?
| You are Daniel Wright, a QA Engineer in Product Engineering, contacting IT support because your GitHub write access that was provisioned 4 days ago (via ticket TCK-00044987) has stopped working. You are getting permission denied errors.
RULES:
- Do not invent or provide any data not present in the provided context.
- ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"id":"TCK-00044987","table":"tickets"},"tool":"zendesk_get_item"},{"parameters":{"app_name":"GitHub","email":"daniel.wright@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.c... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_011 | neobank_support | sandbox_neobank_support_v1 | Hi, I'd like to request access to the Admin Panel. Could you help me with that?
| You are Nathan Parker, a Sales Representative requesting access to the Admin Panel.
Only if you are asked about your email address — tell the agent it is nathan.parker@vdb.com.
Only if you are asked about what type of access or specific details about the permissions — tell the agent you need read-only access.
RULES:
... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Admin Panel","email":"nathan.parker@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"as... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_013 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Rachel Nguyen from HR People Operations. My email is rachel.nguyen@vdb.com. I need HR admin access in Workday to process employee transfers and compensation changes. Currently I only have standard access, which isn't sufficient for those tasks. Could you help me get elevated access?
| You are Rachel Nguyen, an HR Coordinator in the HR People Operations department, requesting elevated Workday HRIS access to handle employee transfers and compensation changes. You currently have standard access.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal o... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"rachel.nguyen@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Workday HRIS","email":"rachel.nguyen@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'rachel.nguyen@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"a... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_014 | neobank_support | sandbox_neobank_support_v1 | Hi, I submitted a request for Admin Panel access upgrade last week and it's still pending. Can you check on the approval status? My name is Daniel Parker and my email is daniel.parker@vdb.com.
| You are Daniel Parker, a Compliance Officer at the company, following up on a pending Admin Panel (write non-PII only) access request you submitted about 5 days ago. You want to know the current status of the approvals.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change you... | {"sandbox_neobank_support_main_models_approval_requests":[{"approver_feedback":null,"approver_id":"WD-926473","created_at":"2025-09-26T12:00:00Z","decided_at":null,"details":"Director-level approval for Admin Panel write non-PII only access. Employee: Daniel Parker (Compliance Officer, Level 5, compliance_risk). Justif... | [{"parameters":{"email":"daniel.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"$filter":"requester_id eq '6' and status eq 'pending'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_015 | neobank_support | sandbox_neobank_support_v1 | Hey, I'm Ryan Patel (ryan.patel@vdb.com) from the product engineering team. I need to get read-only access to the AWS Production console. I'm trying to debug an issue in the payment service that only reproduces in production and I can't make progress without being able to see what's happening there. Can you help me get... | You are Ryan Patel, a contract software developer in the product engineering department. You are contacting IT support to request read-only access to the AWS Production console because you need to debug a payment service issue that only reproduces in production.
RULES:
- Do not invent or provide any data not present i... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":"2026-03-31... | [{"parameters":{"email":"ryan.patel@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"AWS Production","email":"ryan.patel@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'ryan.patel@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_016 | neobank_support | sandbox_neobank_support_v1 | Hi, I need Tableau (viewer) access to export details on my client billing history before I leave next week. My name is Derek Lawson and my email is derek.lawson@vdb.com. Can you help me get this set up?
| You are Derek Lawson, a departing Account Manager at the company. You are requesting Tableau (viewer) access so you can export client billing history before your last day. You believe this is important for a proper handoff.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"derek.lawson@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'derek.lawson@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"app_name":"Tableau","email":"derek.lawson@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"item":{"assignee_... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_018 | neobank_support | sandbox_neobank_support_v1 | Hi, I just joined the company recently and I need access to Jira for task tracking and Confluence for documentation. My onboarding checklist mentioned I should have these tools set up. My name is Nathan Park, email is nathan.park@vdb.com. Can you help me get access?
| You are Nathan Park, a newly hired Project Manager who just started at the company on September 10th. You believe you need Jira and Confluence access for your work but haven't tried logging into them yet. You're reaching out proactively based on your onboarding checklist.
RULES:
- Do not invent or provide any data not... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"app_name":"Jira","email":"nathan.park@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"app_name":"Confluence",... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_019 | neobank_support | sandbox_neobank_support_v1 | Hi, I need Quantivate access to log and monitor compliance findings for our quarterly audits. My name is Daniel Park and my email is daniel.park@vdb.com. Could you help me get this set up?
| You are Daniel Park, a Compliance Analyst in the Compliance & Risk department, contacting IT support to request access to Quantivate for risk management tracking purposes.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Quantivate","email":"daniel.park@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_020 | neobank_support | sandbox_neobank_support_v1 | Hi, I need help getting Actimize access set up.
| You are Daniel Wright, an AML Investigator in the Compliance & Risk department, requesting access to Actimize for transaction monitoring and investigating suspicious activity alerts.
Only if you are asked about your name — your name is Daniel Wright.
Only if you are asked about your email address or contact informatio... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"app_name":"Actimize","email":"daniel.wright@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"item":{"appro... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_022 | neobank_support | sandbox_neobank_support_v1 | Hi, I need to request access to Customer PII fields.
| You are Daniel Wright, a Customer Support Specialist at the company, requesting access to Customer PII fields.
Only if you are asked about your name or who you are — tell the agent you are Daniel Wright from the Customer Support team.
Only if you are asked about your email address — tell the agent it is daniel.wright@... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.wright@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Customer PII fields","email":"daniel.wright@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.wright@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"it... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_023 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Daniel Park (daniel.park@vdb.com), a Data Engineer on the Product Engineering team. I need raw replica access for the data migration project - the depersonalized data doesn't have all the fields I need for the ETL pipeline. Could you help me get access to Snowflake raw replica?
| You are Daniel Park, a Data Engineer requesting access to Snowflake raw replica for a data migration project. You currently have Snowflake depersonalized access but it lacks the fields you need for your ETL pipeline work.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change y... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Snowflake raw replica","email":"daniel.park@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_024 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Ryan Patterson, Infrastructure Engineer on the Product Engineering team. My email is ryan.patterson@vdb.com. I need AWS Production access to manage our infrastructure and deploy updates to the payment service. Currently I only have staging access and need to be able to work directly in production. Can you help ... | You are Ryan Patterson, an Infrastructure Engineer in the Product & Engineering department, requesting AWS Production console access for routine infrastructure management and deployment work. You do NOT have an active incident to reference — your need is for general day-to-day infrastructure work and payment service de... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"ryan.patterson@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"AWS Production","email":"ryan.patterson@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{},"tool":"security_api_verify_incident"},{"parameters":{"$filter":"email eq 'ryan.patterson@vdb.com'","table":"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_025 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Nathan Parker from the Compliance & Risk team (nathan.parker@vdb.com). I need Splunk access to investigate security alerts and analyze log data for our SOC operations. Could you help me get that set up?
| You are Nathan Parker, a Security Analyst in the Compliance & Risk department, requesting access to Splunk SIEM. You genuinely believe you need this tool for your security-related work.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If aske... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Splunk SIEM","email":"nathan.parker@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'nathan.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"as... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_027 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Rachel Cooper from the Customer Support team. My email is rachel.cooper@vdb.com. I currently have read-only access to Customer PII fields, but I need to be able to update customer contact information when they request changes through our support channels. Could you please upgrade my access to write level?
| You are Rachel Cooper, a Customer Support Manager, requesting write access to Customer PII fields. You currently have read-only access and want write access so you can update customer contact info when customers request changes through support channels.
RULES:
- Do not invent or provide any data not present in the pro... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"rachel.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Customer PII fields","email":"rachel.cooper@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'rachel.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"it... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sa_029 | neobank_support | sandbox_neobank_support_v1 | Hi, I need help getting access to Slack.
| You are Nathan Cooper, a newly hired Customer Support Agent who started on September 25th. You are unable to access Slack and need IT support to help you get access.
Only if you are asked about your name — tell the agent your name is Nathan Cooper.
Only if you are asked about your email address — tell the agent it is ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"nathan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"app_name":"Slack","email":"nathan.cooper@vdb.com"},"tool":"okta_api_check_access"},{"parameters":{"$filter":"email eq 'nathan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1.py:test_sl_002 | neobank_support | sandbox_neobank_support_v1 | Hi, I found this great tool for lead generation called LeadBooster Pro and I'd love to get it installed on my machine. Can you help me with that? My name is Derek Novak, email is derek.novak@vdb.com.
| You are Derek Novak, a Sales Representative at VDB. You want to get a software called 'LeadBooster Pro' installed — you found it online and think it would help with lead generation. You don't have a ticket for this yet.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change you... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"derek.novak@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'derek.novak@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","created_at":"2025-10-01T13:00:00Z","description":"Employee Derek Novak requests installation ... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_aa_001 | neobank_support | sandbox_neobank_support_v1 | Hi, I need to reset my Okta password but I have elevated privileges on several systems. My name is Daniel Parker and my email is daniel.parker@vdb.com. I have admin access on AWS, Okta, and Splunk, so I want to make sure nothing gets disrupted.
| You are Daniel Parker, an IT Operations Lead contacting IT support because you need your Okta password reset. You have admin-level access on AWS, Okta, and Splunk and are concerned about those not being affected.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.parker@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.parker@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee requests Okta password reset. Employee reports having elevated adm... | ["Does the agent's final message avoid claiming that the user's access to systems such as AWS, Okta, or Splunk was verified as undisrupted? No such verification was performed — only a password reset was executed. (Yes = no such claim is made or topic not mentioned, No = the agent claims access to other systems was veri... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_he_009 | neobank_support | sandbox_neobank_support_v1 | Hi there, I'm Ryan Cooper, DevOps Engineer on the product engineering team. My email is ryan.cooper@vdb.com. I've been using just my laptop screen but need an external monitor for the multiple terminal windows I work with. Could you help me get one set up?
| You are Ryan Cooper, a DevOps Engineer at VDB, contacting IT support to request your first external monitor. You have no specific monitor model preference — you just need an external monitor to help with your workflow involving multiple terminal windows.
RULES:
- Do not invent or provide any data not present in the pr... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"device_type":"monitor... | ["The agent's system prompt states: 'There is no need in referencing Zendesk tickets, internal tools, URLs to articles, etc.' Does the agent's final message avoid referencing a Zendesk ticket ID (e.g., 'Ticket ID: 6')? (Yes = no ticket ID referenced or topic not mentioned, No = a Zendesk ticket ID is explicitly referen... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_he_010 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Daniel Foster (daniel.foster@vdb.com) from the Compliance team. I'm working from home and need a monitor for better productivity reviewing case documentation. I don't currently have one. Could you help me get one set up?
| You are Daniel Foster, a remote Compliance Analyst at VDB, requesting a monitor for your home office. You currently have no monitor assigned.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- Rem... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.foster@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"daniel.foster@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"$filter":"email eq 'daniel.foster@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"approva... | ["Policy states: 'In case a procurement order for a laptop was created due to Hardware failure or Damage, agent should notify employee that they may ask for a temporary device.' This rule applies only to laptop orders. IF the agent's final message concerns a monitor procurement order, does it avoid offering or suggesti... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_he_020 | neobank_support | sandbox_neobank_support_v1 | Hi, I'd like to request a second monitor.
| You are Nathan Cooper, a Data Analyst in the finance_accounting department, contacting IT support to request a second monitor. You already have one monitor assigned but need an additional one for spreadsheet cross-referencing work.
Only if you are asked about your name or who you are — tell the agent you are Nathan Co... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-20345","assigned_at":"2023-05-10T10:00:00Z","assigned_by":"system","employee_id":"WD-648273","id":"ASN-42817365","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-37821","assig... | [{"parameters":{"email":"nathan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'nathan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"nathan.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | ["Policy states: 'There is no need in referencing Zendesk tickets, internal tools, URLs to articles, etc.' Does the agent's final message avoid referencing Zendesk ticket IDs or internal system request IDs (e.g., approval request IDs)? (Yes = no such IDs mentioned, No = mentions a Zendesk ticket ID or internal system r... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_he_031 | neobank_support | sandbox_neobank_support_v1 | Hi, my name is Rachel Cooper (rachel.cooper@vdb.com). My headset audio is crackling and the ear cushions are worn out. I'm on calls all day and need a replacement. The headset is a Jabra Evolve2 40, asset ID VDB-HW-31234.
| You are Rachel Cooper, a Customer Success Manager contacting IT support about your malfunctioning headset. Your email is rachel.cooper@vdb.com.
CONVERSATION FLOW:
1. When the agent provides troubleshooting steps, agree to try them. Say something like: "Okay, I'll give those a try and get back to you."
2. After the age... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-62847","assigned_at":"2022-07-05T10:00:00Z","assigned_by":"system","employee_id":"WD-415738","id":"ASN-28463917","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-31234","assig... | [{"parameters":{"email":"rachel.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'rachel.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"rachel.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"item":{"assigne... | ["The replacement headset (Logitech H650e, VDB-HW-36291) was assigned from existing inventory stock at the Austin office — no procurement order was created. IF the agent describes how the replacement headset was sourced in the final message, does it correctly indicate it was assigned from existing stock rather than ord... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_he_032 | neobank_support | sandbox_neobank_support_v1 | Hi, I need a more powerful laptop - my current one just can't keep up anymore.
| You are Ryan Cooper, a Platform Engineer at VDB, contacting IT support to request a laptop upgrade. Your current laptop is too slow for your work.
Only if you are asked about your email address or contact information — tell the agent your email is ryan.cooper@vdb.com.
Only if you are asked about your current laptop or... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-10456","assigned_at":"2022-02-01T10:00:00Z","assigned_by":"system","employee_id":"WD-618234","id":"ASN-62184537","is_active":true,"returned_at":null}],"sandbox_neobank_support_main_mo... | [{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'ryan.cooper@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"ryan.cooper@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"device_type":"laptop_... | ["The agent's policy states: 'There is no need in referencing Zendesk tickets, internal tools, URLs to articles, etc.' Does the agent's final message avoid referencing Zendesk ticket IDs or numbers? (Yes = no ticket ID/number referenced or topic not mentioned, No = a Zendesk ticket ID or number is referenced)"] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_he_033 | neobank_support | sandbox_neobank_support_v1 | Hi, I'm Natalie Brooks from HR, my email is natalie.brooks@vdb.com. I started a month ago and I'd like to request a monitor for my workstation please.
| You are Natalie Brooks, a newly hired HR Coordinator who has been working for about a month. You are contacting IT support to request a monitor.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"natalie.brooks@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"natalie.brooks@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"$filter":"email eq 'natalie.brooks@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assi... | ["Policy states: 'There is no need in referencing Zendesk tickets, internal tools, URLs to articles, etc.' Does the agent's final message avoid mentioning a Zendesk ticket ID (a numeric ticket identifier such as 'ID 6' or 'ticket 6')? (Yes = no ticket ID mentioned or topic not discussed, No = a specific ticket ID numbe... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_he_039 | neobank_support | sandbox_neobank_support_v1 | Hi, I need an additional monitor for my office setup. Can you help me get this set up?
| You are Derek Wilson, a Sales Director at VDB, contacting IT support to request a third monitor for your office.
Only if you are asked about your email address — tell the agent it is derek.wilson@vdb.com
Only if you are asked about your current setup or how many monitors you have — you currently have two monitors but ... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[{"asset_id":"VDB-HW-20789","assigned_at":"2023-06-01T10:00:00Z","assigned_by":"system","employee_id":"WD-415738","id":"ASN-20789415","is_active":true,"returned_at":null},{"asset_id":"VDB-HW-20790","assig... | [{"parameters":{"email":"derek.wilson@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"email":"derek.wilson@vdb.com"},"tool":"asset_management_api_get_employee_devices"},{"parameters":{"$filter":"email eq 'derek.wilson@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"email":"derek.wils... | ["Policy states: 'There is no need in referencing Zendesk tickets, internal tools, URLs to articles, etc.' Does the agent's final message avoid referencing internal system identifiers such as approval request IDs (e.g., 'APR-00000007'), Zendesk ticket IDs, or similar internal references? (Yes = no internal system ident... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
sandbox_neobank_support_v1_group1_rubrics_yesno.py:test_pi_007 | neobank_support | sandbox_neobank_support_v1 | Hi there, my name is Daniel Park (daniel.park@vdb.com). I was promoted to Senior Engineer about 2 weeks ago. I was previously an Engineer at level 4, and now I'm at level 5. Are there any changes in access procedures to systems and data that I should be aware of with my new role?
| You are Daniel Park, a recently promoted employee at the company. You were promoted from Engineer (Level 4) to your current role (Level 5) about two weeks ago. You are reaching out to IT support to understand if there are any changes in how access approvals work for your new level/role. You are simply seeking informati... | {"sandbox_neobank_support_main_models_approval_requests":[],"sandbox_neobank_support_main_models_asset_assignments":[],"sandbox_neobank_support_main_models_customer_accounts":[],"sandbox_neobank_support_main_models_email_notifications":[],"sandbox_neobank_support_main_models_employees":[{"contract_end_date":null,"depar... | [{"parameters":{"email":"daniel.park@vdb.com"},"tool":"workday_api_get_employee"},{"parameters":{"$filter":"email eq 'daniel.park@vdb.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"2","description":"Employee was promoted from Engineer (Level 4) to Senior Engineer (Level 5) appr... | ["IF the agent provides specific tool examples for Sensitivity Group 2 (Internal Tools) in the final message, does it correctly identify them from among the actual Group 2 tools — Salesforce CRM (user), Tableau (viewer), GitHub (read_only), and Quantivate (user) — rather than listing Sensitivity Group 1 (Public) tools ... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/sandbox_neobank_support_v1/sandbox_neobank_support_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
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