utterance_id
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transcript
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Ses04M_impro07_F028
I don't know. Women's volleyball.
xxx
3.5
3
3.5
Ses04M_impro07_M033
That I'll go to. Definitely go to women's volleyball. Women's volleyball, swimming, tennis.
xxx
3.5
3
4
Ses04M_impro07_F029
Basically anything women do.
xxx
3.5
2.5
3
Ses04M_impro07_M034
And then men's basketball. And -- oh, well not women's basketball.
xxx
3.5
3
4
Ses04M_impro07_F030
You have to go to a football game. Come on.
xxx
4
3.5
3.5
Ses04M_impro07_M035
No, I'm not going to go to a football game.
neu
2.5
3
3
Ses04M_impro07_F031
Paint some red and yellow S C on your face. And like get one of those big you know, number one hand things.
xxx
4
4
4
Ses04M_impro07_M036
Forget it. Forget it. Forget it. No way.
neu
2
3
3
Ses04M_impro07_F032
Maybe one of those megaphones. Pompom.
xxx
4
3.5
4
Ses04M_impro07_M037
I do -- I will need to get a gun-
neu
3
3.5
3
Ses04M_impro07_F033
There are cheerleaders at football games. That's girls, scantily clad sexy girls.
xxx
3.5
3
4
Ses04M_impro07_M038
You've got a point there.
xxx
3.5
3
3
Ses04M_impro07_F034
I know.
xxx
4
3
3.5
Ses04M_impro07_M039
I'll take that in consideration. Alright.
xxx
3.5
3
3
Ses04M_impro07_F035
I'm just -- I'm watching your back.
xxx
4
4
4
Ses04M_impro07_M040
Okay. Um, but, no, I, uh, I do need to get a gun soon, though, 'cause I mean
neu
3
3
4
Ses04M_impro07_F036
Excuse me?
neu
2.5
3
3
Ses04M_impro07_M041
I need to get like a -- just a small little gun just 'cause -- or like a taser or something or just like a butterfly knife
neu
3
3.5
4
Ses04M_impro07_F037
No.
neu
3.5
4
3.5
Ses04M_impro07_M042
'cause, you know, I mean, it's like If I ever want to go south of campus
neu
3.5
3.5
3.5
Ses04M_impro07_F038
Well just don't go south of campus. Don't get a gun. That's stupid. I mean-
xxx
3.5
3
4
Ses04M_impro07_M043
Well I need to defend myself from
neu
2.5
2.5
3.5
Ses04M_impro07_F039
Why don't you take kung fu?
xxx
4
2.5
3.5
Ses04M_impro08_M000
Thank you for calling Sprint. We care about everybody. How can I help you?
fru
2.5
3
3.5
Ses04M_impro08_F000
Hi. I've been on the phone for an hour trying to get a little discrepancy on my bill fixed. I was charged for two hundred dollars worth of calls that I didn't make.
fru
3.5
3.5
4
Ses04M_impro08_M001
Are you sure you didn't make them?
neu
2.5
3
2.5
Ses04M_impro08_F001
I'm positive. They came from like another state.
fru
3
3.5
3
Ses04M_impro08_M002
Can I get your phone number, please?
fru
2.5
2.5
3
Ses04M_impro08_F002
Uh. Yeah, I just gave it to the automated thing like five times.
fru
2.5
3.5
3.5
Ses04M_impro08_M003
I'm going to need it again. I need to look at your file. If you want me to look at your file--
fru
2
3
3.5
Ses04M_impro08_F003
Okay. three two three six nine seven five zero six six. Can we move on?
fru
2.5
3.5
3.5
Ses04M_impro08_M004
Okay.
neu
3
2.5
3
Ses04M_impro08_F004
Okay, cool.
xxx
2.5
3
3
Ses04M_impro08_M005
Umm, Miss Aruckman
neu
3
3
3.5
Ses04M_impro08_F005
Yes.
xxx
3
3
3
Ses04M_impro08_M006
I am seeing the two hundred dollar charge.
neu
2.5
3
3
Ses04M_impro08_F006
Yes, and I've been through all of the menus, pushed one and star and pound and all of that stuff and I'm just trying to get through to a person who can
fru
2
4
4
Ses04M_impro08_M007
Well I'm looking at these.
fru
3
2.5
3
Ses04M_impro08_F007
take off the charges that came from like Nebraska or wherever because, obviously, I didn't make those.
fru
2
4.5
3.5
Ses04M_impro08_F008
So can you please refund the mischarged charges
fru
2
3.5
4
Ses04M_impro08_M008
So you're saying that you didn't make these calls.
neu
3
3
3.5
Ses04M_impro08_F009
I did not make the calls from B.F.E. Nebraska.
fru
2
3.5
4
Ses04M_impro08_M009
Well I mean, I'm supposed to use discretion in the situation and, um--
fru
3
2.5
3.5
Ses04M_impro08_F010
So could you discretion it back?
fru
2.5
3.5
4
Ses04M_impro08_M010
All I can do for you right now is give you a hundred dollars.
neu
2.5
3
3.5
Ses04M_impro08_F011
Okay, but that's like half
fru
2
3.5
4
Ses04M_impro08_M011
What I can
neu
3.5
2.5
2.5
Ses04M_impro08_F012
of the money that I was charged that I didn't make those calls.
fru
1.5
3.5
4.5
Ses04M_impro08_M012
What I can do for you is give you a hundred dollars right now and fill out complaint form
neu
3
3
3
Ses04M_impro08_M013
which you- which you'll have to go into a local Verizon dealer-- or Sprint.
neu
3
2.5
3
Ses04M_impro08_F013
Okay, no, look, I- I- I- I'm really -- I'm trying to be patient. I know this isn't your fault. I know that you didn't do it
fru
2
3.5
3
Ses04M_impro08_F014
but, at the same time, I have been through an hour of little robot voices telling me what I needed to do.
fru
2
4
4
Ses04M_impro08_M014
Ma'am, I understand that.
fru
3
2.5
2.5
Ses04M_impro08_F015
And I did everything they said. And now i'm talking to you and you're supposed to put the money back on my account because I didn't make the calls and I'm really tired of dealing with this because I didn't even
xxx
1
5
4.5
Ses04M_impro08_M015
Ma'am, I - I - I understand that. I understand that. What I can do for you right now is what I'm telling you is that I can do- I can give you a hundred dollars back and then you'll have to fill out a complaint form and then you'll get -- there'll be some investigation. Some men will show up at your house and go through your things.
fru
2.5
3
3.5
Ses04M_impro08_F016
Excuse me?
fru
3.5
3.5
3.5
Ses04M_impro08_M016
And then then you'll get some money back.
fru
3
3
3
Ses04M_impro08_F017
How long does that take?
fru
2.5
3
2.5
Ses04M_impro08_M017
A few weeks. You won't even know that they were there.
neu
3
3
3
Ses04M_impro08_F018
I have to wait a few weeks for people come go through my things to get the money back that I didn't spend?
fru
1.5
4
3.5
Ses04M_impro08_M018
Okay. You know what? I just don't feel like doing this anymore. Um, you can have all the money back, two hundred dollar, right now.
fru
2
3.5
3
Ses04M_impro08_F019
Really?
sur
3.5
3
2.5
Ses04M_impro08_M019
Yeah. That's fine. I just -- that's fine. Yeah, I mean, it doesn't make any difference to me. I mean, it's not like it's going to cost my job or anything.
neu
3
3.5
3.5
Ses04M_impro08_F020
You're just going to put it back on my account.
neu
3
2
2.5
Ses04M_impro08_M020
I mean, technically, that's policy. But, like, I mean, I don't really care about -- nobody really cares about policy here.
neu
3
3.5
3
Ses04M_impro08_F021
So you're just going to take care of this for me?
sur
4
3
2.5
Ses04M_impro08_M021
Sure.
neu
3
2.5
2.5
Ses04M_impro08_F022
Oh, my God, thank you so much.
hap
4
3
4
Ses04M_impro08_M022
You're welcome.
neu
3.5
2.5
3
Ses04M_impro08_F023
I really appreciate this. I know it's not policy or whatever but, seriously
hap
3.5
3
4
Ses04M_impro08_M023
No, no, no, it's cool. It's cool. It's cool. So, um
neu
3
3.5
3
Ses04M_impro08_F024
make my life a lot easier.
hap
4
4
3.5
Ses04M_impro08_M024
You know, so- I mean, are you doing anything later? Or um
neu
3.5
3
2.5
Ses04M_impro08_F025
Really?
sur
4.5
4
3
Ses04M_impro08_M025
Oh, I don't know. I mean, I don't know. I just thought, you know, maybe you want to get some co--I mean, I'm actually -- wait, where do you live? Oh, you're in Los Angeles, I see. Oh, no, that sucks 'cause I'm in, actually in Alabama.
neu
3.5
4
3
Ses04M_impro08_F026
Right. Um, Thanks for asking, though. I mean, you sound nice, you know.
xxx
4
3
3
Ses04M_impro08_M026
God, that's like a whole problem with like-- But, no, I mean, hey-- if you ever
neu
3
4
2.5
Ses04M_impro08_M027
if you ever come out to Montgomery, I mean, you know, just -- just call up, you know, call up the operator and I'll-- I'll be here. So, um.
neu
3.5
3
3
Ses04M_impro08_F027
I'll
neu
3.5
3.5
2
Ses04M_impro08_F028
call up the Sprint call center and, uh, you know. cool
neu
3.5
2
2.5
Ses04M_impro08_F029
Wow, alright. Well, thanks. And, uh, you- you have a good one.
xxx
3.5
4
2.5
Ses04M_impro08_M028
Alright. Take Care.
neu
3.5
2.5
3
Ses04M_impro08_F030
You too.
neu
3
2.5
2.5
Ses04M_script01_1_F000
What's he going to say? Maybe we ought to tell him before he sees it.
neu
2.5
3.5
2
Ses04M_script01_1_M000
He saw it.
neu
2.5
2
3
Ses04M_script01_1_F001
How could he see it? I was the first one up. He was still in bed.
xxx
2.5
3.5
2.5
Ses04M_script01_1_M001
He was out here when it broke.
neu
2.5
2
2.5
Ses04M_script01_1_F002
When?
sur
2.5
3
1.5
Ses04M_script01_1_M002
About four this morning. I heard it cracking and I woke up and looked out. He was standing right there when it cracked.
xxx
2.5
2
2.5
Ses04M_script01_1_F003
What was he doing out here at four in the morning?
xxx
2.5
2.5
2
Ses04M_script01_1_M003
I don't know. After it cracked, he ran back in the house and cried in the kitchen.
xxx
2.5
2
2
Ses04M_script01_1_F004
Did you talk to him?
xxx
2.5
3
2
Ses04M_script01_1_M004
No. I - I figured the best thing was to leave him alone.
xxx
2.5
2.5
2
Ses04M_script01_1_F005
He cried hard?
xxx
2
3
1.5
Ses04M_script01_1_M005
I heard him right through the floor of my room.
xxx
2
2
2.5
Ses04M_script01_1_F006
What was he doing out here at that hour? He's dreaming about him again. He's walking around at night.
xxx
2
3
2.5
Ses04M_script01_1_M006
I guess he is.
xxx
2.5
2
2.5
Ses04M_script01_1_F007
He's getting just like after he died. What's the meaning in that?
sad
2
3
2.5
Ses04M_script01_1_M007
I don't know the meaning of it, mom. But I know one thing; we made a terrible mistake with dad.
fru
2
3
3.5
Ses04M_script01_1_F008
What?
sur
2.5
3
1.5