utterance_id
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transcript
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emotion
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12 values
valence
float64
1
5.5
activation
float64
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5
domination
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0.5
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Ses03M_impro07_M013
I have some bad news. I was like what? She's like not really you got into U.S.C. and I was like, I was like oh my God. I was about to tear my own hair out.
exc
5.5
5
2
Ses03M_impro07_F010
Oh man.
hap
3.5
3
2.5
Ses03M_impro07_M014
Yeah. This is so crazy. I mean I didn't get into any other school but I got into the school I wanted.
hap
5
4.5
2
Ses03M_impro07_F011
Did you say yes yet? I mean have you sent in your answer?
hap
3
3.5
3
Ses03M_impro07_M015
Oh my God the first minute I got it I sent it back in.
exc
5
4.5
2
Ses03M_impro07_F012
All right.
hap
3.5
3.5
2.5
Ses03M_impro07_M016
So...
exc
5
4.5
1.5
Ses03M_impro07_F013
This is so great, you know, because I gone fit on downtown so I'm going to be like right here. I think I'm going to be living at City Lights downtown.
hap
4
3
3
Ses03M_impro07_M017
This is so exciting. This is like a new chapter in our lives.
exc
5
4.5
1.5
Ses03M_impro07_F014
Yeah, it really is.
hap
3.5
3
2.5
Ses03M_impro07_M018
We're doing what we want to do, then four years later we're going to be working professionals, making money, sipping martinis every day.
exc
5
4.5
1.5
Ses03M_impro07_F015
God hopefully.
xxx
3.5
4
3
Ses03M_impro07_F016
Man I'm just so happy for you. I just--
exc
4
3
3
Ses03M_impro07_M019
Thank you
exc
5
4.5
1.5
Ses03M_impro07_F017
Well, I'm happy for you but I'm happy for me cause that means you're going to stay.
hap
4
4
3.5
Ses03M_impro07_M020
And tonight my parents want to take me out to sushi and they said I could bring you.
exc
5
5
2
Ses03M_impro07_F018
Oh great. I would love to go.
exc
4
4
3.5
Ses03M_impro07_M021
Yeah.
xxx
5.5
5
2
Ses03M_impro07_M022
Yeah and they said get whatever you want and...
exc
5
5
2
Ses03M_impro07_F019
Mmmm some miso soup.
hap
4
3.5
3
Ses03M_impro07_M023
Some miso soup. You can get whatever. You can get a vat full of miso soup. God.
exc
5
5
2
Ses03M_impro07_F020
Ah man.
xxx
4
3
2.5
Ses03M_impro07_M024
This is going to be so great. I have so many great ideas.
exc
5
5
2
Ses03M_impro07_F021
Yeah. Did you...I mean do send in like how long after you send in your application did you hear?
xxx
3.5
3.5
3
Ses03M_impro07_MXX0
to start off.
unknown
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Ses03M_impro07_M025
It took them, oh man, it took them like, I mean what it's like April now and any letters that come in April are usually the rejection letters so I was just like...
hap
4.5
5
1.5
Ses03M_impro07_F022
You were like...
xxx
3.5
2
2.5
Ses03M_impro07_M026
I was struck.
xxx
5
4.5
1.5
Ses03M_impro07_F023
Oh my God. I am so proud of you.
neu
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4.5
1.5
Ses03M_impro08a_M000
Hello. This is Viacom Services. How can I help you?
neu
3
3
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Ses03M_impro08a_F000
Hello? God finally somebody, look, this is ridiculous. I've been waiting online for like a half an hour now.
fru
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Ses03M_impro08a_M001
I'm sorry ma'am, what can I help you with?
neu
3
2
3
Ses03M_impro08a_F001
Look my, my phone isn't working. I don't understand what's going on. I am trying to call out. I'm not receiving any calls
fru
2
3.5
4
Ses03M_impro08a_F002
and I need assistance with my...not only is my work phone, it's my home phone and look,
fru
2
4.5
4
Ses03M_impro08a_F003
this is my business. This is how I make money is through my phone. It needs to be working. Can you please help me?
fru
1
4.5
4
Ses03M_impro08a_M002
Okay. Can you give me the last four digits of your social security number so I can verify who I'm speaking with?
neu
3
2.5
3.5
Ses03M_impro08a_F004
two two six six.
neu
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2
2
Ses03M_impro08a_M003
Okay. And your name is?
neu
3
2.5
3
Ses03M_impro08a_F005
Olivia.
fru
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3
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Ses03M_impro08a_M004
Olivia. Um. Okay. So how long has this problem been?
neu
3
3.5
3.5
Ses03M_impro08a_F006
This has been going on for the past two weeks. I called every single day. Nobody is helping me. You guys tell me the same thing over and over, call again, call again, call again--
fru
1
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4.5
Ses03M_impro08a_M005
So what exactly is the problem?
neu
2.5
2.5
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Ses03M_impro08a_F007
I don't, I don't know what the problem is. That's what I want you guys to...why is my service not turned on? And I paid my bills on time. I don't understand.
fru
1
4.5
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Ses03M_impro08a_M006
Um- I think part of it has to do with the network being down. It's been having some trouble the last few weeks--
neu
2.5
2.5
3.5
Ses03M_impro08a_F008
Okay. Well that is, that is fine and all. I don't care. I really don't care because I want my phone to work that's all.
fru
2
4
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Ses03M_impro08a_F009
That is I am paying you guys for service and I'm not getting any service. I get, I get just dropped calls all the time and now it's completely not working at all. I can't even call out, nine one one probably wouldn't even work.
fru
1.5
5
5
Ses03M_impro08a_M007
I understand--we're not-
neu
3
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Ses03M_impro08a_M008
No. Okay. We're not charging you for any of these months. We're going to give you three months free.
neu
3
2
3
Ses03M_impro08a_F010
Well you better. You better give me a whole freaking new phone that's what you better do.
fru
1.5
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Ses03M_impro08a_M009
We can give you a new phone--
neu
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3
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Ses03M_impro08a_F011
I want a camera phone actually.
fru
2
4
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Ses03M_impro08a_M010
We can do that. We can do that. You just have to sign a one-year contract though with the--
neu
3
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3.5
Ses03M_impro08a_F012
No, no, no... I'm done with these contract business because this is what can happen.
fru
2
4
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Ses03M_impro08a_F013
You sign the contract and then down the line the phone doesn't work and you're stuck, you can't go to a new...no. No contracts for me. You give me a new phone.
ang
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Ses03M_impro08a_M011
Besides, it's sort of out of hands at the moment----The whole electrical power outage.
fru
2
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3
Ses03M_impro08a_F014
I want to talk to a supervisor
ang
2
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Ses03M_impro08a_F015
I would like to talk to your supervisor. Obviously you're incompetent and don't understand what I'm asking.
ang
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Ses03M_impro08a_M012
Um- Let me connect you to my supervisor. Actually, he's out right now so I'm supervisor until he comes back. Um-
neu
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Ses03M_impro08a_F016
What?
fru
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Ses03M_impro08a_M013
So you could----speak with me some more, you could call back later on maybe.
neu
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Ses03M_impro08a_F017
That's ridiculous. You know?
fru
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Ses03M_impro08a_F018
No I don't want to call back, you put me on hold for like hours and hours----and it's money, money, money, money and out of my pocket, out of my pocket--
fru
1
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Ses03M_impro08a_M014
I didn't put you on hold.
fru
2.5
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Ses03M_impro08a_M015
There are a lot of people calling us having problems. Every phone company is having the same problems ma'am
fru
2
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Ses03M_impro08a_F019
Every phone...every single phone company?
fru
1.5
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Ses03M_impro08a_M016
Mmm hmmm. Mmm hmmm. The power outages, everything, hurricane Katrina. Everything's really messed up.
neu
2
3
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Ses03M_impro08a_F020
This is ridiculous.Well what are we supposed to do? We starve then because I can't use my phone cause
ang
2
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4.5
Ses03M_impro08a_F021
I am a realtor and this is my business. People are calling me all the time but you know, and I don't have a land line. I can't afford to have a land line
ang
1.5
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4.5
Ses03M_impro08a_M017
don't you-
neu
3
2
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Ses03M_impro08a_M018
I'm really sorry ma'am. There's not----a lot we can do for it.
neu
2.5
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Ses03M_impro08a_F022
That you better be sorry.
ang
2
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Ses03M_impro08a_F023
Well you're not helping me at all. God this is so frustrating.
fru
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Ses03M_impro08a_M019
What I can do for you, if you want to make a call right now I could contact you through our computer. I can call through my phone and you can speak through me.
neu
3
3
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Ses03M_impro08a_F024
What? No. That's way too complicated. Look--
fru
1.5
3
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Ses03M_impro08a_F025
you need to fix my phone. I don't care what you have to do--
fru
1.5
4
4.5
Ses03M_impro08a_M020
I'm sorry it has to do with an electrical power outage and stuff--
neu
2
3
3.5
Ses03M_impro08a_F026
Well then go up the freaking pole and fix it like, you need to help me. You don't understand I'm in dire, dire need of a phone right now.
xxx
1.5
5
5
Ses03M_impro08a_M021
Well, okay I'm going to give you a free phone card that you can use at any payphone and that's on us. Okay?
neu
3
3
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Ses03M_impro08a_F027
Yeah yeah, woman going out in South Central on the payphone at night. Oh that's real safe.
fru
2
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Ses03M_impro08a_M022
I'm, I'm sorry you chose to live there um--
neu
2.5
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Ses03M_impro08a_F028
No, no, no. I didn't choose to live here. I work there. Okay? Yeah. work work work
fru
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Ses03M_impro08a_MXX0
okay.
unknown
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Ses03M_impro08a_M023
Well I'm sure maybe there's a phone at work you could use.
neu
2.5
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Ses03M_impro08a_F029
We can't call out. We can't make out-- line. I don't work, I work at another office.
fru
2.5
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Ses03M_impro08a_F030
A law firm. Thank you very much.
fru
3
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Ses03M_impro08a_M024
All right um--
neu
3
3.5
2.5
Ses03M_impro08a_F031
I work out of my home as a realtor and because I don't have a land line, I need a phone and because of now I don't have one I don't know what to do. And you're not helping me at all.
fru
2
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4.5
Ses03M_impro08a_F032
In fact, give me your name sir, what's your name again?
fru
2
3.5
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Ses03M_impro08a_M025
My name is Sara.
neu
3
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Ses03M_impro08a_F033
Okay. Sara what?
fru
2.5
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Ses03M_impro08a_M026
Sara Brown.
neu
3
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Ses03M_impro08a_F034
Sara Brown. Sara Brown, um- yeah, I'm going to get off the phone with you. And then I'm going to call back and I'm going to give your supervisor your name because you're obviously incompetent to work here.
fru
1.5
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Ses03M_impro08a_MXX1
Okay.
unknown
null
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Ses03M_impro08a_M027
You know maam, we record this conversation so anything you say can be proven in a law of court so keep that in mind.
neu
2.5
2.5
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Ses03M_impro08a_F035
What are you, what are you a police officer now? You know, like I'm done, I'm over it. Goodbye and I hope that you lose your job.
fru
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Ses03M_impro08b_F000
Hello.
xxx
2
2
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Ses03M_impro08b_M000
Hello?
neu
3
3
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Ses03M_impro08b_F001
Oh God I finally got...you know how long I've been waiting on line? You put on hold for like five hours. Geez.
fru
1.5
4
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Ses03M_impro08b_M001
I'm sorry ma'am. What's the nature of your problem? But first can I get you to tell me your first and last name?
neu
2.5
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Ses03M_impro08b_F002
I've already been through this five times with these people. I've been calling every single day.
fru
1.5
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4.5