utterance_id
stringlengths 19
23
| transcript
stringlengths 1
554
| emotion
stringclasses 12
values | valence
float64 1
5.5
⌀ | activation
float64 1
5
⌀ | domination
float64 0.5
5
⌀ |
|---|---|---|---|---|---|
Ses03M_impro05a_M003
|
Okay. Check.
|
ang
| 2.5
| 3
| 4
|
Ses03M_impro05a_F004
|
Alright. And you're coming-- Wait, hold on sir. You're coming from Baltimore into LAX right?
|
fru
| 3
| 3.5
| 2.5
|
Ses03M_impro05a_M004
|
Is it there?
|
ang
| 2.5
| 3
| 3
|
Ses03M_impro05a_M005
|
Yes.
|
ang
| 2.5
| 3
| 3.5
|
Ses03M_impro05a_F005
|
Okay and this is direct flight?
|
neu
| 3
| 2.5
| 2
|
Ses03M_impro05a_M006
|
You don't know where we're at?
|
ang
| 1.5
| 4
| 4.5
|
Ses03M_impro05a_M007
|
God.
|
ang
| 1.5
| 4
| 3.5
|
Ses03M_impro05a_F006
|
I'm asking you if this is direct flight from Baltimore to LAX or if you have to stop--
|
fru
| 3.5
| 2
| 2.5
|
Ses03M_impro05a_M008
|
You know I've been waiting here for four hours for my luggage
|
xxx
| 2
| 3
| 4.5
|
Ses03M_impro05a_M009
|
and it's not here, they told me to go to this person, go to this person. Now I'm at this person.
|
xxx
| 1.5
| 4
| 4.5
|
Ses03M_impro05a_F007
|
You're at me and I'm going to try to help you out sir but you just have to cooperate with me--
|
neu
| 2.5
| 3
| 3
|
Ses03M_impro05a_M010
|
Okay. What do you want?
|
ang
| 2
| 3.5
| 4
|
Ses03M_impro05a_F008
|
How many pieces of luggage do you have checked in?
|
neu
| 3
| 2.5
| 3
|
Ses03M_impro05a_M011
|
Eight. And they're all gone.
|
ang
| 2.5
| 4
| 3.5
|
Ses03M_impro05a_F009
|
Eight pieces of luggage. Okay.
|
neu
| 3
| 2.5
| 3
|
Ses03M_impro05a_M012
|
And what are you going to do about it? You going to call someone? You going to send me somewhere else?
|
ang
| 1.5
| 4.5
| 4.5
|
Ses03M_impro05a_F010
|
No. I'm just going to check--
|
fru
| 2
| 2.5
| 2.5
|
Ses03M_impro05a_M013
|
It's my mother's funeral tomorrow and the urn is in the suitcase.
|
ang
| 2
| 4
| 4.5
|
Ses03M_impro05a_F011
|
I'm sorry sir.
|
neu
| 3
| 2
| 2
|
Ses03M_impro05a_M014
|
Yeah.
|
ang
| 2.5
| 3.5
| 4
|
Ses03M_impro05a_F012
|
I'm very sorry but let's check on this immediately. This is definitely an emergency. It seems--
|
neu
| 2.5
| 3
| 3
|
Ses03M_impro05a_M015
|
What am I going to do tomorrow without the urn?
|
xxx
| 1.5
| 4.5
| 5
|
Ses03M_impro05a_F013
|
Sir it seems to me that your luggage is um- is not here
|
xxx
| 3
| 3
| 2.5
|
Ses03M_impro05a_M016
|
Oh, oh, that's a good deduction.
|
ang
| 1.5
| 4.5
| 4.5
|
Ses03M_impro05a_F014
|
Yes--it is
|
neu
| 3.5
| 2.5
| 2.5
|
Ses03M_impro05a_M017
|
Sherlock Holmes. God, where's my luggage?
|
ang
| 1.5
| 4.5
| 5
|
Ses03M_impro05a_F015
|
Sir, Please please, I would ask you to just calm down for a second--
|
fru
| 2.5
| 3
| 3
|
Ses03M_impro05a_M018
|
Calm down? It's my mother's funeral tomorrow. I'm the one responsible for this.
|
ang
| 1
| 5
| 5
|
Ses03M_impro05a_F016
|
Okay. We will find your luggage. Apparently because it somehow...what flight you were taking, you were on Delta?
|
neu
| 2.5
| 3
| 3
|
Ses03M_impro05a_M019
|
Yes. You are a Delta representative.
|
xxx
| 2
| 4.5
| 4.5
|
Ses03M_impro05a_F017
|
Yes, I am.
|
xxx
| 4
| 3
| 3
|
Ses03M_impro05a_M020
|
What is the matter with you?
|
ang
| 2
| 4.5
| 4.5
|
Ses03M_impro05a_F018
|
Sir, I just...you need to calm down is what needs to happen right now.
|
ang
| 3
| 3.5
| 4
|
Ses03M_impro05a_M021
|
Don't yell at me.
|
ang
| 1.5
| 4.5
| 4.5
|
Ses03M_impro05a_F019
|
Okay. I'm not. I'm sorry, I am being--
|
fru
| 3.5
| 2.5
| 2.5
|
Ses03M_impro05a_F020
|
calm. Sir, okay basically what- what's going to happen here is you're going to give me your contact information and we will contact you--
|
fru
| 3
| 3.5
| 3.5
|
Ses03M_impro05a_M022
|
Oh my God. I think a blood vessel burst in my head.
|
ang
| 2.5
| 2.5
| 3
|
Ses03M_impro05a_F021
|
Please, please
|
neu
| 3
| 3
| 2.5
|
Ses03M_impro05a_F022
|
sir, listen to me. Your luggage is still in Baltimore.
|
xxx
| 2.5
| 3.5
| 4
|
Ses03M_impro05a_M023
|
What?
|
ang
| 1.5
| 4
| 4.5
|
Ses03M_impro05a_F023
|
Okay. We can get it here in about seven to ten business days.
|
neu
| 3
| 3
| 3
|
Ses03M_impro05a_M024
|
What? Are you kidding me?
|
ang
| 1.5
| 4
| 4.5
|
Ses03M_impro05a_F024
|
Yes. Well, because--
|
neu
| 3
| 3
| 3
|
Ses03M_impro05a_M025
|
Give- Give me your manager right now.
|
ang
| 2
| 4
| 4.5
|
Ses03M_impro05a_F025
|
I am the manager sir.
|
neu
| 3
| 2.5
| 3.5
|
Ses03M_impro05a_M026
|
You're the manager? You don't know where you work for, you don't know where you're at and you're the manager?
|
ang
| 2.5
| 3.5
| 4
|
Ses03M_impro05a_F026
|
Sir I know where I work for but I was checking because you cannot--
|
xxx
| 2.5
| 3
| 3
|
Ses03M_impro05a_M027
|
Whose daughter are you?
|
ang
| 2.5
| 3
| 3.5
|
Ses03M_impro05a_F027
|
Sir?
|
fru
| 2
| 3
| 2.5
|
Ses03M_impro05a_M028
|
Sir. Sir. Sir. Sir
|
ang
| 2.5
| 3
| 3
|
Ses03M_impro05a_F028
|
What is your name?
|
ang
| 2.5
| 2.5
| 3.5
|
Ses03M_impro05a_M029
|
My name is Brent Caption.
|
ang
| 3
| 2.5
| 3.5
|
Ses03M_impro05a_M030
|
Now what are you going to do about it?
|
exc
| 4.5
| 4.5
| 4
|
Ses03M_impro05b_F000
|
Can I help you sir?
|
neu
| 3
| 2
| 2.5
|
Ses03M_impro05b_M000
|
Yeah.
|
xxx
| 2.5
| 3
| 3
|
Ses03M_impro05b_M001
|
I've been here for four hours and I don't know where one piece of my luggage is
|
fru
| 2.5
| 2
| 3.5
|
Ses03M_impro05b_F001
|
Okay. Well let's...well I'm going to go ahead and check on that for you. You're coming from...where are you coming from?
|
neu
| 3
| 3
| 3
|
Ses03M_impro05b_M002
|
Baltimore.
|
fru
| 2.5
| 2.5
| 3
|
Ses03M_impro05b_F002
|
Baltimore and this is a direct flight to LAX
|
neu
| 3
| 2.5
| 3.5
|
Ses03M_impro05b_M003
|
Yes.
|
fru
| 2.5
| 3
| 3
|
Ses03M_impro05b_F003
|
Okay. Let's look up here
|
neu
| 3
| 2
| 3
|
Ses03M_impro05b_M004
|
You know and they've looked it up before and it's not there.
|
fru
| 2
| 3
| 4
|
Ses03M_impro05b_F004
|
Okay. Well you um-...
|
neu
| 3
| 3
| 2.5
|
Ses03M_impro05b_M005
|
Now what are you going to do for me different? Hmm?
|
fru
| 2.5
| 2
| 4
|
Ses03M_impro05b_F005
|
What I can do for you is uh we can uh report lost, lost property.
|
neu
| 3
| 3
| 2.5
|
Ses03M_impro05b_M006
|
You can report lost property?
|
fru
| 3
| 2.5
| 3.5
|
Ses03M_impro05b_F006
|
Yes.
|
neu
| 3
| 3
| 2.5
|
Ses03M_impro05b_M007
|
Okay. I'm leaving LA tomorrow for San Diego, driving there. So, I'm going to leave without all my lost property? That's what you want me to do? um
|
fru
| 1.5
| 3
| 4.5
|
Ses03M_impro05b_F007
|
Well sir, if if...what I believe has happened is most of the flight was left--
|
neu
| 3
| 3
| 2.5
|
Ses03M_impro05b_F008
|
the luggage was left in Baltimore. Therefore--
|
neu
| 3
| 3
| 3
|
Ses03M_impro05b_M008
|
Most of the...
|
ang
| 1.5
| 3
| 4.5
|
Ses03M_impro05b_F009
|
Like the luggage, the luggage on the flight.
|
neu
| 3
| 3.5
| 2.5
|
Ses03M_impro05b_M009
|
Wow. This is an incompetent airline isn't it? Are you--?
|
xxx
| 2.5
| 2
| 4
|
Ses03M_impro05b_F010
|
No actually it was...this is the first time this has ever happened. I don't know what happened--
|
neu
| 2.5
| 3.5
| 3.5
|
Ses03M_impro05b_M010
|
Are you going to refund us for our luggage, refund us for our tickets for this?
|
fru
| 1.5
| 2.5
| 4.5
|
Ses03M_impro05b_FXX0
|
We- I mean-
|
unknown
| null | null | null |
Ses03M_impro05b_F011
|
Well, we can give you um- hotel lodging for a night if that--
|
neu
| 3
| 3.5
| 2.5
|
Ses03M_impro05b_M011
|
I'm going to San Diego tomorrow to stay with my family. What do I need hotel lodging for hmmm? Can you tell me that?
|
ang
| 1.5
| 2.5
| 4
|
Ses03M_impro05b_F012
|
For tonight- For tonight sir. Would you need to stay somewhere tonight?
|
neu
| 2.5
| 3
| 3
|
Ses03M_impro05b_M012
|
Tonight no. I'm driving tomorrow. Tonight I'm staying with a friend alright? I don't need hotel reservations...where? What hotel?
|
xxx
| 1.5
| 3.5
| 4
|
Ses03M_impro05b_F013
|
We can do Holiday Inn or...?
|
neu
| 3
| 3.5
| 2.5
|
Ses03M_impro05b_M013
|
Wow. Thank you. Holiday Inn. Wow. Thank...the flight cost five hundred dollars.
|
ang
| 1.5
| 4
| 4.5
|
Ses03M_impro05b_F014
|
Sir I understand that but just--
|
neu
| 2.5
| 3.5
| 2.5
|
Ses03M_impro05b_M014
|
Okay, so you can put me in Holiday Inn for twenty dollar a night?
|
ang
| 1.5
| 3.5
| 4.5
|
Ses03M_impro05b_F015
|
Did you have your name tags on the luggage?
|
neu
| 3
| 3
| 2.5
|
Ses03M_impro05b_M015
|
Of course I had my name tags on the luggage.
|
ang
| 2.5
| 2.5
| 3.5
|
Ses03M_impro05b_F016
|
Okay. So if you can just give me your name, your name and your address and your phone number I can contact you as soon as we find out more information.
|
neu
| 3
| 3.5
| 2.5
|
Ses03M_impro05b_M016
|
Soon as you...that's not good enough okay?
|
ang
| 1.5
| 4
| 4.5
|
Ses03M_impro05b_F017
|
Sir, please calm down.
|
fru
| 2.5
| 2.5
| 3.5
|
Ses03M_impro05b_M017
|
I need you to help me out here. Can you get on the phone and get the luggage over on the fastest flight you can and then maybe I won't get you fired.
|
fru
| 2
| 2
| 4
|
Ses03M_impro05b_M018
|
If not, I'm going to get your name, I'm going to talk to your boss, whoever...I'm never going to fly...my business is never going to fly Delta again.
|
fru
| 2
| 3
| 4.5
|
Ses03M_impro05b_FXX1
|
Okay.
|
unknown
| null | null | null |
Ses03M_impro05b_F018
|
What is your business?
|
neu
| 3
| 3
| 2.5
|
Ses03M_impro05b_M019
|
I work for IBM.
|
neu
| 3.5
| 3
| 3.5
|
Ses03M_impro05b_F019
|
Okay. Sir? I am sorry to tell you this but this does happen. Uh- This is not uh- really,
|
neu
| 2.5
| 3
| 2.5
|
Ses03M_impro05b_F020
|
I mean, our airline's fault. I don't know what happened, misplaced, something happened but we will get you--
|
neu
| 2.5
| 3.5
| 2.5
|
Ses03M_impro05b_M020
|
You misplace a lot of, eight pieces of luggage.
|
ang
| 2
| 3.5
| 4.5
|
Ses03M_impro05b_F021
|
Well, the entire flight, sir, the luggage was placed on another plane that never actually left Baltimore.
|
neu
| 2.5
| 3
| 3
|
Ses03M_impro05b_F022
|
Uh no I'm not.
|
neu
| 2.5
| 2.5
| 2.5
|
Ses03M_impro05b_M021
|
Are you kidding me?
|
ang
| 1.5
| 3.5
| 4.5
|
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