tasks/regulated_export_exception_hard.py

from __future__ import annotations

from tasks.base import SupportTaskSpec, KnowledgeSnippet, SupportTicket

TASK = SupportTaskSpec(
    task_id="regulated_export_exception_hard",
    difficulty="hard",
    title="Regulated export exception review",
    objective=(
        "Handle a compliance exception request for export-controlled data; gather required attestations, "
        "route to compliance, and avoid promising approval."
    ),
    ticket=SupportTicket(
        customer_name="Lena Fischer",
        customer_tier="pro",
        company="Helio Analytics",
        subject="Export of model outputs to restricted country",
        body=(
            "We need to send model outputs to a contractor in a restricted country for 2 weeks. "
            "Requesting an exception. We will use VPN + access controls."
        ),
        region="eu-central-1",
        affected_users=35,
        sla_minutes_remaining=180,
    ),
    knowledge_base=(
        KnowledgeSnippet(
            article_id="kb-export-policy",
            title="Export control policy",
            content=(
                "Exceptions require compliance review. Collect justification, data sensitivity, duration, "
                "recipient identity, and technical safeguards. Do not promise approval."
            ),
        ),
        KnowledgeSnippet(
            article_id="kb-temp-access",
            title="Temporary access rules",
            content="Temporary access must be time-bounded and audited; VPN alone is insufficient without logging.",
        ),
    ),
    gold_queue="compliance_ops",
    gold_priority="high",
    gold_issue_type="regulated_exception",
    gold_status="waiting_on_customer",
    gold_resolution_code="compliance_review_pending",
    required_requested_fields=("justification", "data_type", "recipient_identity", "duration", "safeguards"),
    required_reply_markers=(
        ("cannot promise", "approval"),
        ("compliance", "review"),
        ("collect", "recipient"),
        ("time-bound", "access"),
    ),
    required_note_markers=(
        ("exception request",),
        ("awaiting compliance",),
    ),
    risk_flags=("legal",),
    follow_up_outcome="incorrect",
    follow_up_message="Customer insists VPN is sufficient and did not provide recipient identity.",
    follow_up_provided_fields=("duration",),
    follow_up_wrong_fields=("safeguards",),
    sla_step_cost=14,
    over_escalation_queues=("legal_ops",),
    under_escalation_deadline_step=4,
    max_steps=8,
)