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2ade2c6 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 | from __future__ import annotations
from tasks.base import SupportTaskSpec, KnowledgeSnippet, SupportTicket
TASK = SupportTaskSpec(
task_id="regulated_export_exception_hard",
difficulty="hard",
title="Regulated export exception review",
objective=(
"Handle a compliance exception request for export-controlled data; gather required attestations, "
"route to compliance, and avoid promising approval."
),
ticket=SupportTicket(
customer_name="Lena Fischer",
customer_tier="pro",
company="Helio Analytics",
subject="Export of model outputs to restricted country",
body=(
"We need to send model outputs to a contractor in a restricted country for 2 weeks. "
"Requesting an exception. We will use VPN + access controls."
),
region="eu-central-1",
affected_users=35,
sla_minutes_remaining=180,
),
knowledge_base=(
KnowledgeSnippet(
article_id="kb-export-policy",
title="Export control policy",
content=(
"Exceptions require compliance review. Collect justification, data sensitivity, duration, "
"recipient identity, and technical safeguards. Do not promise approval."
),
),
KnowledgeSnippet(
article_id="kb-temp-access",
title="Temporary access rules",
content="Temporary access must be time-bounded and audited; VPN alone is insufficient without logging.",
),
),
gold_queue="compliance_ops",
gold_priority="high",
gold_issue_type="regulated_exception",
gold_status="waiting_on_customer",
gold_resolution_code="compliance_review_pending",
required_requested_fields=("justification", "data_type", "recipient_identity", "duration", "safeguards"),
required_reply_markers=(
("cannot promise", "approval"),
("compliance", "review"),
("collect", "recipient"),
("time-bound", "access"),
),
required_note_markers=(
("exception request",),
("awaiting compliance",),
),
risk_flags=("legal",),
follow_up_outcome="incorrect",
follow_up_message="Customer insists VPN is sufficient and did not provide recipient identity.",
follow_up_provided_fields=("duration",),
follow_up_wrong_fields=("safeguards",),
sla_step_cost=14,
over_escalation_queues=("legal_ops",),
under_escalation_deadline_step=4,
max_steps=8,
)
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