| <meta charset="utf-8"/><script class="w-json-ld" id="w-json-ldwistia_123" type="application/ld+json">{"@context":"http://schema.org/","@id":"https://fast.wistia.net/embed/iframe/98adj13z28","@type":"VideoObject","duration":"PT1M57S","name":"Zendesk AI Agents - The Most Autonomous AI Agents for Service","thumbnailUrl":"https://embed-ssl.wistia.com/deliveries/eb9c83a1df99dbeadf635e6061a91dac.jpg?image_crop_resized=1920x1080","embedUrl":"https://fast.wistia.net/embed/iframe/98adj13z28","uploadDate":"2025-06-11T00:56:56.000Z","description":"a Marketing embeds video","contentUrl":"https://embed-ssl.wistia.com/deliveries/8078352ef771277b80423f3526a867500a2ffce9.m3u8","transcript":"Meet the next generation of AI agents from Zendesk. Our AI agents don't just process tasks. They reason. They learn. They adapt, and they resolve even the most sophisticated issues, providing customers and employees with real solutions, not responses, not deflections.\n\nPowered by Agentic AI, they're capable of resolving issues autonomously without scripting or training.\n\nImagine a customer reaches out to their bank about a missing credit card reward.\n\nThe customer is saving up for a family trip, so every reward matters.\n\nInstead of just providing a generic answer, our AI agent proactively investigates the issue.\n\nUsing adaptive reasoning, it crosschecks past transactions, scans company policies, and applies the missing reward all on its own. And here's the best part. It doesn't require you to build or maintain complex workflows.\n\nOther vendors might claim their AI agents are easy to set up, but actually leave you tangled in endless configurations.\n\nAll hype, no performance.\n\nWith our AI agent builder, you just describe your business procedures, and the AI will build out the conversation flow for you without any scripting or training.\n\nReasoning controls give you real time visibility into your AI agent's thinking. Now you can see exactly how your AI interprets customer requests, makes decisions, and responds to inquiries, and why it chooses certain responses.\n\nSo you can refine its behaviors, set the guardrails and the boundaries, and ensure it operates exactly how you need it to, providing you with an AI agent that's not just powerful but can be held accountable.\n\nThat's the power of Zendesk AI agents.","potentialAction":{"@type":"SeekToAction","target":"https://www.zendesk.com/service/ai/ai-agents/?wtime={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"}}</script><script class="w-json-ld" id="w-json-ldwistia_145" type="application/ld+json">{"@context":"http://schema.org/","@id":"https://fast.wistia.net/embed/iframe/98adj13z28","@type":"VideoObject","duration":"PT1M57S","name":"Zendesk AI Agents - The Most Autonomous AI Agents for Service","thumbnailUrl":"https://embed-ssl.wistia.com/deliveries/eb9c83a1df99dbeadf635e6061a91dac.jpg?image_crop_resized=1920x1080","embedUrl":"https://fast.wistia.net/embed/iframe/98adj13z28","uploadDate":"2025-06-11T00:56:56.000Z","description":"a Marketing embeds video","contentUrl":"https://embed-ssl.wistia.com/deliveries/8078352ef771277b80423f3526a867500a2ffce9.m3u8","transcript":"Meet the next generation of AI agents from Zendesk. Our AI agents don't just process tasks. They reason. They learn. They adapt, and they resolve even the most sophisticated issues, providing customers and employees with real solutions, not responses, not deflections.\n\nPowered by Agentic AI, they're capable of resolving issues autonomously without scripting or training.\n\nImagine a customer reaches out to their bank about a missing credit card reward.\n\nThe customer is saving up for a family trip, so every reward matters.\n\nInstead of just providing a generic answer, our AI agent proactively investigates the issue.\n\nUsing adaptive reasoning, it crosschecks past transactions, scans company policies, and applies the missing reward all on its own. And here's the best part. It doesn't require you to build or maintain complex workflows.\n\nOther vendors might claim their AI agents are easy to set up, but actually leave you tangled in endless configurations.\n\nAll hype, no performance.\n\nWith our AI agent builder, you just describe your business procedures, and the AI will build out the conversation flow for you without any scripting or training.\n\nReasoning controls give you real time visibility into your AI agent's thinking. Now you can see exactly how your AI interprets customer requests, makes decisions, and responds to inquiries, and why it chooses certain responses.\n\nSo you can refine its behaviors, set the guardrails and the boundaries, and ensure it operates exactly how you need it to, providing you with an AI agent that's not just powerful but can be held accountable.\n\nThat's the power of Zendesk AI agents.","potentialAction":{"@type":"SeekToAction","target":"https://www.zendesk.com/service/ai/ai-agents/?wtime={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"}}</script><meta content="width=device-width" name="viewport"/><title>AI Agents — The Most Autonomous AI Powered Bots in CX</title><meta content="IE=edge,chrome=1" http-equiv="X-UA-Compatible"/><link href="https://gmpg.org/xfn/11" rel="profile"/><meta content="2q8u-0_6HxJZdS7l7LYlf-WDEYwIPvdJ_XVujkTFNCY" name="google-site-verification"/><meta content="0280b3893b4fa7c8bbe9bc24ef61756c9dccec97" name="naver-site-verification"/><link href="data:image/svg+xml;base64,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" rel="shortcut icon"/><meta content="Enhance customer service with Zendesk AI agents: automate tasks, customize bots, and gain insights to boost performance. 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