text stringlengths 2 125 | labels class label 4 classes | __index_level_0__ int64 0 250 |
|---|---|---|
No my current balance as of 29/06/23 is £118.88 | 2neutral | 0 |
According to me we're up to date | 2neutral | 1 |
There was linkage which landlord just fixed | 2neutral | 2 |
Hearing some false info from them. | 1negative | 3 |
like to know how much | 2neutral | 4 |
who is the original creditor for my account | 2neutral | 5 |
I have a question about my account | 2neutral | 6 |
Is that all that is due? | 2neutral | 7 |
Hi i didn't think I had any outstanding Klarna | 2neutral | 8 |
How much do I owe | 2neutral | 9 |
How much do I have to pay thanks | 2neutral | 10 |
How much is it all together? | 2neutral | 11 |
The order was declined but the money was debited. Will I get this money back? | 1negative | 12 |
My name and address? Or the person the letter is actually for? | 2neutral | 13 |
Will I be issued with a ccj ? | 1negative | 14 |
Is civil enforcement a parking ticket?? | 2neutral | 15 |
This debt was paid off last month? | 2neutral | 16 |
Could you tell me where you got my name and address from? | 2neutral | 17 |
Do you know what my reference is please | 2neutral | 18 |
I have already tried this and its saying the account number isn't recognised | 1negative | 19 |
It won''t allow me to login | 1negative | 20 |
How do I pay what are my log in details etc | 2neutral | 21 |
Address | 2neutral | 22 |
What address | 2neutral | 23 |
which address | 2neutral | 24 |
I moved out | 2neutral | 25 |
He lived in | 2neutral | 26 |
She lived in | 2neutral | 27 |
Cardiff | 2neutral | 28 |
Cresent | 2neutral | 29 |
Surrey | 2neutral | 30 |
Guildford | 2neutral | 31 |
yes I can | 3positive | 32 |
indeed I can | 3positive | 33 |
of course | 3positive | 34 |
Yep | 3positive | 35 |
Totally | 3positive | 36 |
That's correct | 3positive | 37 |
Yes, I'll provide the necessary documents for the payment agreement. | 3positive | 39 |
Go away | 0anger | 40 |
stop harassing me | 0anger | 41 |
Not X phone so stop texting please | 0anger | 42 |
Wrong number stop texting me | 0anger | 43 |
Stop messaging me | 0anger | 44 |
Shut ur goofy ah up | 0anger | 45 |
are you a little robot | 0anger | 46 |
I'm done talking to a robot | 0anger | 47 |
Are you all really that thick???? | 0anger | 48 |
why have to repeatmyself over and over | 0anger | 49 |
shame on your office | 0anger | 50 |
Shame on you | 0anger | 51 |
https://media.eu-1.smooch.io/ | 2neutral | 52 |
https://media.eu-1.smooch.io/apps/ | 2neutral | 53 |
media.eu-1.smooch.io | 2neutral | 54 |
.smooch.io | 2neutral | 55 |
https://twitter.com/ | 2neutral | 56 |
Any chance of calling? | 2neutral | 57 |
Need a way to get in touch. | 2neutral | 58 |
Still waiting on that info. | 2neutral | 59 |
Can we sort this out? | 2neutral | 60 |
Just let me know what's up. | 2neutral | 61 |
I'm free to talk whenever. | 2neutral | 62 |
Can you call me back? | 2neutral | 63 |
Can you email me? Need to sort things out. | 2neutral | 64 |
Best to call on Wednesday after 12pm, cool? | 2neutral | 65 |
They said I'd get a refund on the phone. Still waiting. | 1negative | 66 |
Already texted someone. Do it right, okay? | 2neutral | 67 |
Couldn't get through on calls. Waiting for a callback. | 2neutral | 68 |
Seriously sick. Call me end of the week? | 1negative | 69 |
Sent an email about payments. Can't reach you by phone. | 1negative | 70 |
Is it possible to chat with a customer service representative? | 2neutral | 71 |
I'd like to discuss with an agent, if possible | 2neutral | 72 |
May I have a dialogue with an agent? | 2neutral | 73 |
Is it possible to have a discussion with a customer service agent? | 2neutral | 74 |
May I please have a conversation with an agent? | 2neutral | 75 |
Is it possible for me to chat with an agent? | 2neutral | 76 |
May I please be put through to a representative? | 2neutral | 77 |
Could I please have a word with a representative? | 2neutral | 78 |
May I please converse with an agent? | 2neutral | 79 |
Could I please speak with a customer service agent? | 2neutral | 80 |
Complaint | 1negative | 81 |
Complaints | 1negative | 82 |
I will see you in court | 1negative | 83 |
This is terrible service | 1negative | 84 |
I'm keeping a full record of you | 1negative | 85 |
I'm not happy with the way my issue was handled. | 1negative | 86 |
I'm upset with the way my issue was handled. | 1negative | 87 |
I'm upset with the way my issue was resolved. | 1negative | 88 |
I'm not happy with the way my problem was addressed. | 1negative | 89 |
I'm not happy with the way my issue was dealt with. | 1negative | 90 |
I'm unsatisfied with the level of professionalism displayed by your staff. | 1negative | 91 |
Thanks | 3positive | 92 |
That was helpful | 3positive | 93 |
Thanks for clearing that up | 3positive | 94 |
Thanks for explaining that | 3positive | 95 |
Thank u i hope now its ok | 3positive | 96 |
thank u | 3positive | 97 |
Thank you very much | 3positive | 98 |
Same to you | 3positive | 99 |
Lovely all good then | 3positive | 100 |
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