{ "header": { "kind": "gliner25-decide-oracle-fixture", "created": "2026-09-26T11:58:43+09:00", "script": "conversion/gliner25_decide_oracle.py", "model_id": "fastino/GLiNER2.5-Decide", "model_rev": "7ee5da4c2415e32259bcdc0b1a7367c32ce8d6f6", "model_safetensors_sha256": "40a5a23ff860dc3dff426cecd1048cacdd29c648c96db209dad818e9686dc997", "snapshot_dir": "/Users/majimadaisuke/code/coreai/_gliner25_decide/hf/hub/models--fastino--GLiNER2.5-Decide/snapshots/7ee5da4c2415e32259bcdc0b1a7367c32ce8d6f6", "oracle": { "package": "gliner2 2.0.0", "device": "cpu", "dtype": "float32", "batch": 1, "encoder": "DebertaV2Model", "attn_implementation": "eager", "path": "model.encoder(input_ids, attention_mask).last_hidden_state -> processor.extract_embeddings_from_batch -> classifier(stack(embs)[1:]).squeeze(-1)", "decision_rule": "class_act auto: multi_label -> sigmoid, prob >= cls_threshold (none -> argmax 1); single -> softmax, argmax" }, "marker_ids": { "[MASK]": 128000, "[SEP_STRUCT]": 128001, "[SEP_TEXT]": 128002, "[P]": 128003, "[C]": 128004, "[E]": 128005, "[R]": 128006, "[L]": 128007, "[EXAMPLE]": 128008, "[OUTPUT]": 128009, "[DESCRIPTION]": 128010, "[PAD]": 0 }, "versions": { "python": "3.12.13", "torch": "2.12.1", "transformers": "4.57.6", "gliner2": "2.0.0", "tokenizers": "0.22.2", "safetensors": "0.8.0", "numpy": "2.5.3", "huggingface_hub": "0.36.2", "torch_threads": 12, "machine": "arm64", "platform": "macOS-27.0-arm64-arm-64bit" }, "dataset_id": "fastino/fast-decisions", "dataset_rev": "1a33070cabf94ce2e29105482dd2ef6c157ad7f2", "S": 512, "MMAX": 32, "set": "fast_decisions_long", "selection": "per domain (dataset card order), rows in file order; keep a row when its 257 <= collated input_ids length <= 512 and its total label count <= 32; up to 10 kept rows. tasks = {task: {labels, multi_label}} for all heads of the row, cls_threshold default 0.5", "picked_per_domain": { "support_intent": 10, "support_topic": 7, "document_type": 10, "review_sentiment": 2, "agent_handoff": 2, "email_triage": 10, "ticket_route": 10, "product_feedback": 2, "banking_intent": 1, "clinic_request": 10, "travel_request": 2, "news_topic": 3, "paper_field": 5, "sports_recap": 7, "restaurant_review": 2, "benefits_request": 9, "screen_tags": 1 }, "self_check": { "cases": 93, "tasks": 181, "decisions_equal_tasks": 181, "max_abs_prob_diff": 0.0 }, "wall_s": 74.2 }, "cases": [ { "id": "fd/support_intent/001", "source": { "set": "fast_decisions", "domain": "support_intent", "row": 1 }, "text_raw": "[channel] phone\n[utterance] I've been waiting for my order from MapleVale Outfitters for over a week now, and the delivery was supposed to arrive three days ago according to your last email. I was told by an agent last week that the refund for the shipping charge would be processed directly if the package doesn't arrive on time, but I haven't seen any refund on my credit card yet. The automated system confirmed my refund request was registered, but no actual credit has shown up in my account. This parcel contains a winter jacket I needed for an upcoming trip, and the delay is causing me real inconvenience. I understand the HST is included in the price paid in CAD, and my postal code is K1A 0B1. I would like this refund processed immediately as promised, or please explain why there has been no update.", "text": "[channel] phone\n[utterance] I've been waiting for my order from MapleVale Outfitters for over a week now, and the delivery was supposed to arrive three days ago according to your last email. I was told by an agent last week that the refund for the shipping charge would be processed directly if the package doesn't arrive on time, but I haven't seen any refund on my credit card yet. The automated system confirmed my refund request was registered, but no actual credit has shown up in my account. This parcel contains a winter jacket I needed for an upcoming trip, and the delay is causing me real inconvenience. I understand the HST is included in the price paid in CAD, and my postal code is K1A 0B1. I would like this refund processed immediately as promised, or please explain why there has been no update.", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 286, "n_labels": 28, "n_words": 167, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 26314, 128007, 4514, 616, 26314, 128007, 575, 616, 36163, 128007, 575, 616, 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13601, 2047, 266, 2014, 5796, 584, 858, 270, 299, 3181, 1400, 366, 263, 262, 4595, 269, 3637, 351, 609, 17341, 323, 584, 796, 262, 3807, 1606, 269, 1140, 267, 262, 710, 1487, 267, 43649, 366, 263, 312, 15800, 1197, 269, 4219, 435, 452, 767, 1285, 435, 323, 584, 338, 334, 291, 6257, 5611, 1587, 283, 5172, 366, 289, 811, 2452, 579, 343, 303, 331, 363, 1981, 323 ], "attention_mask": [ 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1 ], "schema_tokens_list": [ [ "(", "[P]", "intent", "(", "[L]", "order_status", "[L]", "refund_request", "[L]", "cancel_subscription", "[L]", "update_payment", "[L]", "login_problem", "[L]", "password_reset", "[L]", "shipping_delay", "[L]", "missing_item", "[L]", "damaged_item", "[L]", "change_address", "[L]", "change_order", "[L]", "product_question", "[L]", "pricing_question", "[L]", "upgrade_plan", "[L]", "downgrade_plan", "[L]", "bug_report", "[L]", "feature_request", "[L]", "speak_to_human", "[L]", "complaint", "[L]", "invoice_copy", "[L]", "tax_document", "[L]", "appointment", "[L]", "outage", "[L]", "data_export", "[L]", "close_account", "[L]", "promo_code", "[L]", "partner_inquiry", "[L]", "other", ")", ")" ] ], "subword_list": [ "▁(", 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"▁i", "▁'", "▁ve", "▁been", "▁waiting", "▁for", "▁my", "▁order", "▁from", "▁maple", "vale", "▁outfitters", "▁for", "▁over", "▁a", "▁week", "▁now", "▁,", "▁and", "▁the", "▁delivery", "▁was", "▁supposed", "▁to", "▁arrive", "▁three", "▁days", "▁ago", "▁according", "▁to", "▁your", "▁last", "▁email", "▁.", "▁i", "▁was", "▁told", "▁by", "▁an", "▁agent", "▁last", "▁week", "▁that", "▁the", "▁refund", "▁for", "▁the", "▁shipping", "▁charge", "▁would", "▁be", "▁processed", "▁directly", "▁if", "▁the", "▁package", "▁doesn", "▁'", "▁t", "▁arrive", "▁on", "▁time", "▁,", "▁but", "▁i", "▁haven", "▁'", "▁t", "▁seen", "▁any", "▁refund", "▁on", "▁my", "▁credit", "▁card", "▁yet", "▁.", "▁the", "▁automated", "▁system", "▁confirmed", "▁my", "▁refund", "▁request", "▁was", "▁registered", "▁,", "▁but", "▁no", "▁actual", "▁credit", "▁has", "▁shown", "▁up", "▁in", "▁my", "▁account", "▁.", "▁this", "▁parcel", "▁contains", "▁a", "▁winter", "▁jacket", "▁i", "▁needed", "▁for", "▁an", "▁upcoming", "▁trip", "▁,", "▁and", "▁the", "▁delay", "▁is", "▁causing", "▁me", "▁real", "▁inconvenience", "▁.", "▁i", "▁understand", "▁the", "▁h", "st", "▁is", "▁included", "▁in", "▁the", "▁price", "▁paid", "▁in", "▁cad", "▁,", "▁and", "▁my", "▁postal", "▁code", "▁is", "▁k", "1", "a", "▁0", "b", "1", "▁.", "▁i", "▁would", "▁like", "▁this", "▁refund", "▁processed", "▁immediately", "▁as", "▁promised", "▁,", "▁or", "▁please", "▁explain", "▁why", "▁there", "▁has", "▁been", "▁no", "▁update", "▁." ], "schema_special_indices": [ [ 1, 4, 8, 12, 16, 20, 24, 28, 32, 36, 40, 44, 48, 52, 56, 60, 64, 68, 72, 78, 80, 84, 88, 90, 92, 96, 100, 104, 108 ] ], "task_results": [ { "task": "intent", "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "intent", "logits": [ -3.0965757369995117, 4.855298042297363, -10.235629081726074, -9.039590835571289, -9.890037536621094, -10.42012882232666, -3.2239863872528076, -8.539361953735352, -10.326611518859863, -10.726973533630371, -9.095837593078613, -9.500799179077148, -8.574361801147461, -10.893835067749023, -11.021441459655762, -9.23437213897705, -10.074068069458008, -4.880319595336914, -4.842756271362305, -10.121076583862305, -10.620927810668945, -9.483931541442871, -9.083857536315918, -10.091570854187012, -9.905577659606934, -10.176729202270508, -8.183287620544434, -6.834339618682861 ], "probs": [ 0.0003517192672006786, 0.9991968274116516, 2.7909024424843665e-07, 9.229485726791609e-07, 3.943058004551858e-07, 2.3206916921481024e-07, 0.00030964374309405684, 1.5220332443277584e-06, 2.548188149376074e-07, 1.7074833635888353e-07, 8.724686040295637e-07, 5.819387070005178e-07, 1.4696837524752482e-06, 1.4450718310854427e-07, 1.2719517883397202e-07, 7.596001410092867e-07, 3.2802711302792886e-07, 5.9091638831887394e-05, 6.135353032732382e-05, 3.129638628251996e-07, 1.898504109476562e-07, 5.918378747082897e-07, 8.829837270241114e-07, 3.2233566571449046e-07, 3.8822560100015835e-07, 2.9602239237647154e-07, 2.173027723983978e-06, 8.373473974643275e-06 ], "decision": "refund_request", "decision_probs": 0.9991968274116516 } ], "classify_text": { "intent": { "label": "refund_request", "confidence": 0.9991968274116516 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "intent": [ "refund_request" ] } }, { "id": "fd/support_intent/003", "source": { "set": "fast_decisions", "domain": "support_intent", "row": 3 }, "text_raw": "[channel] chat\n[utterance] Could you resend the invoice for my completed MapleForge Plus subscription payment from 14 August? The charge of CAD 27.99 went through successfully, and the plan remains active, but the receipt in my account only shows the total without the billing address or the GST/HST breakdown needed for our records. I am signed in under the workspace owner profile and already checked Billing > Transactions, downloaded the available receipt, and searched the original confirmation message. In case it helps, this is connected to postal code K2P 1L4 and transaction MF-774206. Your agent in case CS-19084 previously advised me to wait until the payment changed from pending to completed, then download the document again; that status changed several days ago, but the detailed invoice is still missing. I am relieved the subscription itself is working now, though I would appreciate confirmation that the corrected invoice has been issued and the earlier escalation is fully resolved.", "text": "[channel] chat\n[utterance] Could you resend the invoice for my completed MapleForge Plus subscription payment from 14 August? The charge of CAD 27.99 went through successfully, and the plan remains active, but the receipt in my account only shows the total without the billing address or the GST/HST breakdown needed for our records. I am signed in under the workspace owner profile and already checked Billing > Transactions, downloaded the available receipt, and searched the original confirmation message. In case it helps, this is connected to postal code K2P 1L4 and transaction MF-774206. Your agent in case CS-19084 previously advised me to wait until the payment changed from pending to completed, then download the document again; that status changed several days ago, but the detailed invoice is still missing. I am relieved the subscription itself is working now, though I would appreciate confirmation that the corrected invoice has been issued and the earlier escalation is fully resolved.", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 308, "n_labels": 28, "n_words": 180, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 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2.7061085461355106e-07, 2.43334557126218e-06, 2.579890497145243e-05 ], "decision": "invoice_copy", "decision_probs": 0.9998773336410522 } ], "classify_text": { "intent": { "label": "invoice_copy", "confidence": 0.9998773336410522 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "intent": [ "invoice_copy" ] } }, { "id": "fd/support_intent/005", "source": { "set": "fast_decisions", "domain": "support_intent", "row": 5 }, "text_raw": "[channel] phone\n[utterance] Could you clarify whether the notification stating \"Refund initiated for your bundled purchase OD-4291502\" means the payment has already reached my UPI account, or is further action required on my end? I am a little concerned, since your previous representative assured me last week that the amount—INR 1,38,400, including GST—would be reversed within three business days. I apologize if I seem impatient; I know these things can take time. I just want to confirm that nothing is needed from my role as primary account holder, and that my ongoing integration for joint billing with our marketplace partner will not disrupt this. Please let me know, as I do not want to complicate your reconciliation process.", "text": "[channel] phone\n[utterance] Could you clarify whether the notification stating \"Refund initiated for your bundled purchase OD-4291502\" means the payment has already reached my UPI account, or is further action required on my end? I am a little concerned, since your previous representative assured me last week that the amount—INR 1,38,400, including GST—would be reversed within three business days. I apologize if I seem impatient; I know these things can take time. I just want to confirm that nothing is needed from my role as primary account holder, and that my ongoing integration for joint billing with our marketplace partner will not disrupt this. 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0.000317175145028159, 0.08421996235847473, 0.2483910322189331 ], "decision": "refund_request", "decision_probs": 0.5973198413848877 } ], "classify_text": { "intent": { "label": "refund_request", "confidence": 0.5973198413848877 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "intent": [ "partner_inquiry" ] } }, { "id": "fd/support_intent/007", "source": { "set": "fast_decisions", "domain": "support_intent", "row": 7 }, "text_raw": "[channel] email\n[utterance] Hello, I recently preordered the Nexel-Plus smart thermostat through Qyro-Mart, with delivery expected early next month. Following an unexpected cancellation, your system promptly processed a refund to my account, which I confirmed on the refund confirmation page. However, as today marks nearly two weeks since that refund was initiated, the CAD payment has yet to be reflected on my bank statement. I've revisited the account settings to verify billing details and retried the checkout process to attempt a replacement order, but with no clear success so far. Could you kindly confirm whether my refund has been fully settled and advise on the status of the preorder dispatch? I appreciate your assistance in ensuring all matters are resolved smoothly, including any applicable GST. Thank you in advance for clarifying the situation.", "text": "[channel] email\n[utterance] Hello, I recently preordered the Nexel-Plus smart thermostat through Qyro-Mart, with delivery expected early next month. Following an unexpected cancellation, your system promptly processed a refund to my account, which I confirmed on the refund confirmation page. However, as today marks nearly two weeks since that refund was initiated, the CAD payment has yet to be reflected on my bank statement. I've revisited the account settings to verify billing details and retried the checkout process to attempt a replacement order, but with no clear success so far. Could you kindly confirm whether my refund has been fully settled and advise on the status of the preorder dispatch? I appreciate your assistance in ensuring all matters are resolved smoothly, including any applicable GST. Thank you in advance for clarifying the situation.", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 276, "n_labels": 28, "n_words": 154, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 26314, 128007, 4514, 616, 26314, 128007, 575, 616, 36163, 128007, 575, 616, 9303, 128007, 714, 616, 44096, 128007, 4260, 616, 44096, 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The case manager said someone would get in touch for a re-scheduling, but I haven’t heard back, and the package is still not here. My subscription renewed last week (invoice #128097, CAD total with HST) and my credit card was charged right after I tried to update the address in the PayLink portal. I’m relieved that billing didn’t double-charge, but I want to confirm if my appointment to receive the replacement is actually booked, since the last attempt was missed. Could you check the case log and update me?", "text": "[channel] chat\n[utterance] Hi, just following up on my last support chat about that missed delivery for order number ST-84293. The case manager said someone would get in touch for a re-scheduling, but I haven’t heard back, and the package is still not here. My subscription renewed last week (invoice #128097, CAD total with HST) and my credit card was charged right after I tried to update the address in the PayLink portal. I’m relieved that billing didn’t double-charge, but I want to confirm if my appointment to receive the replacement is actually booked, since the last attempt was missed. Could you check the case log and update me?", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 259, "n_labels": 28, "n_words": 133, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 26314, 128007, 4514, 616, 26314, 128007, 575, 616, 36163, 128007, 575, 616, 9303, 128007, 714, 616, 44096, 128007, 4260, 616, 44096, 128007, 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"intent": { "label": "appointment", "confidence": 0.9976950287818909 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "intent": [ "appointment" ] } }, { "id": "fd/support_intent/009", "source": { "set": "fast_decisions", "domain": "support_intent", "row": 9 }, "text_raw": "[channel] chat\n[utterance] \"Error 502 Bad Gateway\" popped up when I tried to finalize payment on my order '#MK-88432' placed through your marketplace portal yesterday. The transaction seemed successful, but the order status doesn’t update past 'Pending Confirmation' in the dashboard, even after two customer service calls referencing case #42891. Since the order ships from a partner vendor in Toronto (postal code M5V 2T6) and includes PST and GST calculations on the invoice, I need a clear explanation if the payment was processed or if I must cancel and reorder. I demand prompt clarification and resolution regarding the payment and fulfillment status to avoid double charges on my CAD credit card statement.", "text": "[channel] chat\n[utterance] \"Error 502 Bad Gateway\" popped up when I tried to finalize payment on my order '#MK-88432' placed through your marketplace portal yesterday. The transaction seemed successful, but the order status doesn’t update past 'Pending Confirmation' in the dashboard, even after two customer service calls referencing case #42891. Since the order ships from a partner vendor in Toronto (postal code M5V 2T6) and includes PST and GST calculations on the invoice, I need a clear explanation if the payment was processed or if I must cancel and reorder. I demand prompt clarification and resolution regarding the payment and fulfillment status to avoid double charges on my CAD credit card statement.", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 259, "n_labels": 28, "n_words": 135, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 26314, 128007, 4514, 616, 26314, 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"▁status", "▁to", "▁avoid", "▁double", "▁charges", "▁on", "▁my", "▁cad", "▁credit", "▁card", "▁statement", "▁." ], "schema_special_indices": [ [ 1, 4, 8, 12, 16, 20, 24, 28, 32, 36, 40, 44, 48, 52, 56, 60, 64, 68, 72, 78, 80, 84, 88, 90, 92, 96, 100, 104, 108 ] ], "task_results": [ { "task": "intent", "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "intent", "logits": [ 2.538252353668213, -4.980412006378174, -3.70656681060791, -1.4312293529510498, -5.234278202056885, -8.034723281860352, 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6.334866338875145e-05, 1.619947397557553e-05, 0.001865111873485148, 0.004317524377256632 ], "decision": "order_status", "decision_probs": 0.9511948227882385 } ], "classify_text": { "intent": { "label": "order_status", "confidence": 0.9511948227882385 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "intent": [ "partner_inquiry" ] } }, { "id": "fd/support_intent/012", "source": { "set": "fast_decisions", "domain": "support_intent", "row": 12 }, "text_raw": "[channel] email\n[utterance] Dear SKYQX Support Team, following my successful upgrade request for the DataVise Pro package on my active account (Client ID: SQX-481MP), I received confirmation that the preorder for the MAVEN4G router would automatically dispatch once payment cleared. The autopay processed, and the VAT-receipt was generated, but the device is still listed as \"pending shipment\" in the dashboard and no estimated release is visible. Last week's chat bot escalated my ticket, but I still did not receive clarification. Could you please either assign my case to a technical agent for real-time status verification or authorise manual shipment release? I am relieved the billing issue resolved, but would appreciate confirmation that the preorder fulfilment is genuinely on track.", "text": "[channel] email\n[utterance] Dear SKYQX Support Team, following my successful upgrade request for the DataVise Pro package on my active account (Client ID: SQX-481MP), I received confirmation that the preorder for the MAVEN4G router would automatically dispatch once payment cleared. The autopay processed, and the VAT-receipt was generated, but the device is still listed as \"pending shipment\" in the dashboard and no estimated release is visible. Last week's chat bot escalated my ticket, but I still did not receive clarification. Could you please either assign my case to a technical agent for real-time status verification or authorise manual shipment release? I am relieved the billing issue resolved, but would appreciate confirmation that the preorder fulfilment is genuinely on track.", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 269, "n_labels": 28, "n_words": 141, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 26314, 128007, 4514, 616, 26314, 128007, 575, 616, 36163, 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Last week, I initiated the signup process and received an automated email confirming my payment method was updated successfully, but when I attempted to complete the order yesterday, the website still shows my payment as pending and won’t let me proceed. I’m not sure if this is a glitch or if additional action is needed on my part. I’ve mostly used basic online shopping before and would appreciate clear guidance to ensure everything is set before final purchase. Could someone verify my account status and confirm the subscription is properly activated before I commit? Thank you.", "text": "[channel] email\n[utterance] I was trying to finalize my subscription for the monthly wellness box that I saw online, which has several items bundled for a discounted price. Last week, I initiated the signup process and received an automated email confirming my payment method was updated successfully, but when I attempted to complete the order yesterday, the website still shows my payment as pending and won’t let me proceed. I’m not sure if this is a glitch or if additional action is needed on my part. I’ve mostly used basic online shopping before and would appreciate clear guidance to ensure everything is set before final purchase. Could someone verify my account status and confirm the subscription is properly activated before I commit? Thank you.", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 260, "n_labels": 28, "n_words": 144, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 26314, 128007, 4514, 616, 26314, 128007, 575, 616, 36163, 128007, 575, 616, 9303, 128007, 714, 616, 44096, 128007, 4260, 616, 44096, 128007, 4192, 616, 14970, 128007, 33258, 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"decision_probs": 0.38257548213005066 } ], "classify_text": { "intent": { "label": "other", "confidence": 0.38257548213005066 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "intent": [ "speak_to_human" ] } }, { "id": "fd/support_intent/018", "source": { "set": "fast_decisions", "domain": "support_intent", "row": 18 }, "text_raw": "[channel] chat\n[utterance] Good morning, while comparing various sellers on Vendora EU for a laptop sleeve, I noticed my order summary shows \"Invoice will be issued by partner: Techlytic Store\" and a line under that mentions \"VAT reclaims may vary by provider\". Since I am still deciding between this listing and another, I’d like to confirm whether I will receive a proper PDF invoice including the seller's VAT number at checkout, or if that only becomes available after payment has cleared. Last week, I asked a similar question with a different partner and received a summary document, but it lacked some required details. Am I able to get an EU-compliant invoice copy before committing to purchase, or must I wait for confirmation after payment?", "text": "[channel] chat\n[utterance] Good morning, while comparing various sellers on Vendora EU for a laptop sleeve, I noticed my order summary shows \"Invoice will be issued by partner: Techlytic Store\" and a line under that mentions \"VAT reclaims may vary by provider\". Since I am still deciding between this listing and another, I’d like to confirm whether I will receive a proper PDF invoice including the seller's VAT number at checkout, or if that only becomes available after payment has cleared. Last week, I asked a similar question with a different partner and received a summary document, but it lacked some required details. Am I able to get an EU-compliant invoice copy before committing to purchase, or must I wait for confirmation after payment?", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 267, "n_labels": 28, "n_words": 148, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 26314, 128007, 4514, 616, 26314, 128007, 575, 616, 36163, 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I am ordering the Veyra Dock revision 3, due for release on 14/10, and the basket for order pre-UK-74261 changed from £129.00 to £147.50 after I selected a UK delivery postcode. Checkout then displayed, “Payment authorisation failed: review total and billing details,” although my bank shows no completed debit. The pricing breakdown lists 20% VAT but does not explain the extra amount. A previous agent said on 18/09 that finance would clarify this within two working days; nobody followed up. Please confirm the applicable GBP price and VAT calculation first, as I do not want to resubmit a potentially incorrect charge while the preorder awaits dispatch.", "text": "[channel] email\n[utterance] Could you confirm whether the £18.50 difference shown at checkout is the correct VAT-inclusive price for my preorder, before I try the payment again? I am ordering the Veyra Dock revision 3, due for release on 14/10, and the basket for order pre-UK-74261 changed from £129.00 to £147.50 after I selected a UK delivery postcode. Checkout then displayed, “Payment authorisation failed: review total and billing details,” although my bank shows no completed debit. The pricing breakdown lists 20% VAT but does not explain the extra amount. A previous agent said on 18/09 that finance would clarify this within two working days; nobody followed up. Please confirm the applicable GBP price and VAT calculation first, as I do not want to resubmit a potentially incorrect charge while the preorder awaits dispatch.", "tasks": { "intent": { "labels": [ "order_status", "refund_request", "cancel_subscription", "update_payment", "login_problem", "password_reset", "shipping_delay", "missing_item", "damaged_item", "change_address", "change_order", "product_question", "pricing_question", "upgrade_plan", "downgrade_plan", "bug_report", "feature_request", "speak_to_human", "complaint", "invoice_copy", "tax_document", "appointment", "outage", "data_export", "close_account", "promo_code", "partner_inquiry", "other" ], "multi_label": false } }, "seq_len": 290, "n_labels": 28, "n_words": 167, "input_ids": [ 287, 128003, 5875, 287, 128007, 556, 616, 35124, 128007, 6257, 616, 40952, 128007, 6788, 616, 76824, 128007, 1981, 616, 24207, 128007, 6607, 616, 40843, 128007, 4186, 616, 68584, 128007, 2741, 616, 71506, 128007, 2367, 616, 26314, 128007, 4514, 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"fast_decisions", "domain": "support_topic", "row": 4 }, "text_raw": "[subject] Settlement discrepancy for online order\n[body] Could you help me understand why the order I placed through our Southridge Group account was settled at NZ$387 instead of the expected NZ$365, as stated during the cart checkout? So, after applying the \"WELCOME15\" promo code to the session, the total confirmed at checkout for the \"SkyLite Bundle\" (SKU BNDL-SKYL-993) matched our weekly integration test in staging. Actually, when I reviewed the confirmation email and the dashboard under case key QZ4-81N, I noticed a token mismatch across the authentication step, which seems to have affected the payment gateway’s final amount. The integration configuration on our end didn’t flag any issues, but I’m sceptical of the explanation that this was due to a rounding policy. The chat pop-up agent only referenced the generic help article, and I still don’t see how the multi-factor prompt could have caused a difference at settlement. Could you clarify which part of the process truly determined the NZ$22 difference?", "text": "[subject] Settlement discrepancy for online order\n[body] Could you help me understand why the order I placed through our Southridge Group account was settled at NZ$387 instead of the expected NZ$365, as stated during the cart checkout? So, after applying the \"WELCOME15\" promo code to the session, the total confirmed at checkout for the \"SkyLite Bundle\" (SKU BNDL-SKYL-993) matched our weekly integration test in staging. Actually, when I reviewed the confirmation email and the dashboard under case key QZ4-81N, I noticed a token mismatch across the authentication step, which seems to have affected the payment gateway’s final amount. The integration configuration on our end didn’t flag any issues, but I’m sceptical of the explanation that this was due to a rounding policy. The chat pop-up agent only referenced the generic help article, and I still don’t see how the multi-factor prompt could have caused a difference at settlement. 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Querying the reconciliation export, our finance team found that a cart containing two linen shirts and a promo code was marked as paid, yet the corresponding checkout session remains included in the next settlement batch. The dashboard displays “Payment pending” beside order NZ-48317, while the buyer’s bank statement shows a completed NZ$86.40 transaction. Our integration uses the Commerce SDK v4.8.2 and sends requests to /v2/checkout/sessions and /v2/settlements/reconcile. During review, the merchant saw “Verify your details” and worried that an unfamiliar verification request indicated account tampering, but it appeared after the normal payout-beneficiary check (the legal entity had recently changed its suburb-based address from 14 Rimu Street, Petone to 6 Kauri Road, Newmarket). Could you confirm whether the checkout session was captured, explain why the settlement record is delayed, and advise whether we should resend the reconciliation call? The buyer is calm and has supplied the cart reference; no refund is being requested.", "text": "[subject] Reconciliation mismatch for settled checkout\n[body] Just to clarify, I am relaying our buyer’s query in chat CHAT-91XZ about a seller-settlement discrepancy for Koru Lane Market. Querying the reconciliation export, our finance team found that a cart containing two linen shirts and a promo code was marked as paid, yet the corresponding checkout session remains included in the next settlement batch. The dashboard displays “Payment pending” beside order NZ-48317, while the buyer’s bank statement shows a completed NZ$86.40 transaction. Our integration uses the Commerce SDK v4.8.2 and sends requests to /v2/checkout/sessions and /v2/settlements/reconcile. During review, the merchant saw “Verify your details” and worried that an unfamiliar verification request indicated account tampering, but it appeared after the normal payout-beneficiary check (the legal entity had recently changed its suburb-based address from 14 Rimu Street, Petone to 6 Kauri Road, Newmarket). Could you confirm whether the checkout session was captured, explain why the settlement record is delayed, and advise whether we should resend the reconciliation call? 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"schema_special_indices": [ [ 1, 4, 6, 10, 12, 14, 19, 21, 23, 25, 27, 29, 33 ] ], "task_results": [ { "task": "topic", "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "topic", "logits": [ 0.37107589840888977, -2.7785894870758057, -6.022549152374268, -5.425175666809082, -3.0572309494018555, -6.232846260070801, -0.8128770589828491, 2.026492118835449, -3.3344998359680176, -4.793527603149414, -3.258795738220215, -4.015129566192627 ], "probs": [ 0.14943286776542664, 0.006405660882592201, 0.00024987905635498464, 0.0004541152447927743, 0.004847874864935875, 0.00020248795044608414, 0.04573638737201691, 0.7823197245597839, 0.0036739653442054987, 0.0008540579583495855, 0.003962898161262274, 0.0018601214978843927 ], "decision": "security", "decision_probs": 0.7823197245597839 } ], "classify_text": { "topic": { "label": "security", "confidence": 0.7823197245597839 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "topic": [ "billing" ] } }, { "id": "fd/support_topic/033", "source": { "set": "fast_decisions", "domain": "support_topic", "row": 33 }, "text_raw": "[subject] Security alert during cart integration test\n[body] Just to clarify, I'm following up on the case from Monday when our finance team received a security alert about a suspicious sign-in attempt on our Matra Electronics account as I was reconciling the SDK test charges in rupees (all displayed in lakh format). While browsing products for potential orders (nothing actually placed yet), I got temporarily locked out after hitting the /checkoutPreview endpoint with SDK v2.3.1 integrated into our test cart. The pop-up said extra verification was required, and I completed the OTP prompt without issue. While I’m relieved it was only the standard verification rather than an actual breach, I noticed the request trace req_8fK2pL on the log for that login. (This isn’t about billing discrepancies - all amounts matched on both sides – but rather about ensuring our future sign-ins with SDK v2.3.1 remain seamless.) Please could you confirm no settings need updating for this endpoint, and that these prompts are normal during integration retries?", "text": "[subject] Security alert during cart integration test\n[body] Just to clarify, I'm following up on the case from Monday when our finance team received a security alert about a suspicious sign-in attempt on our Matra Electronics account as I was reconciling the SDK test charges in rupees (all displayed in lakh format). While browsing products for potential orders (nothing actually placed yet), I got temporarily locked out after hitting the /checkoutPreview endpoint with SDK v2.3.1 integrated into our test cart. The pop-up said extra verification was required, and I completed the OTP prompt without issue. While I’m relieved it was only the standard verification rather than an actual breach, I noticed the request trace req_8fK2pL on the log for that login. (This isn’t about billing discrepancies - all amounts matched on both sides – but rather about ensuring our future sign-ins with SDK v2.3.1 remain seamless.) Please could you confirm no settings need updating for this endpoint, and that these prompts are normal during integration retries?", "tasks": { "topic": { "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false } }, "seq_len": 263, "n_labels": 12, "n_words": 202, "input_ids": [ 287, 128003, 2270, 287, 128007, 9833, 128007, 914, 616, 20046, 128007, 2741, 128007, 3330, 128007, 2064, 616, 2355, 4287, 128007, 41277, 128007, 35737, 128007, 971, 128007, 4200, 128007, 4260, 128007, 514, 616, 59628, 128007, 340, 1263, 1263, 128002, 647, 1284, 6311, 971, 6140, 482, 5548, 4409, 1010, 647, 665, 6311, 348, 264, 10587, 366, 584, 382, 1917, 776, 322, 277, 262, 571, 292, 44840, 335, 316, 3769, 511, 1018, 266, 971, 6140, 314, 266, 10622, 1425, 271, 547, 2216, 277, 316, 8358, 3608, 7387, 914, 283, 584, 284, 61228, 262, 37455, 1165, 1010, 2521, 267, 31615, 287, 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"data_privacy", "[L]", "other", ")", ")" ] ], "subword_list": [ "▁(", "[P]", "▁topic", "▁(", "[L]", "▁billing", "[L]", "▁account", "_", "access", "[L]", "▁shipping", "[L]", "▁returns", "[L]", "▁technical", "_", "out", "age", "[L]", "▁onboarding", "[L]", "▁integrations", "[L]", "▁security", "[L]", "▁compliance", "[L]", "▁pricing", "[L]", "▁data", "_", "privacy", "[L]", "▁other", "▁)", "▁)", "[SEP_TEXT]", "▁[", "▁subject", "▁]", "▁security", "▁alert", "▁during", "▁cart", "▁integration", "▁test", "▁[", "▁body", "▁]", "▁just", "▁to", "▁clarify", "▁,", "▁i", "▁'", "▁m", "▁following", "▁up", "▁on", "▁the", "▁case", "▁from", "▁monday", "▁when", "▁our", "▁finance", "▁team", "▁received", "▁a", "▁security", "▁alert", "▁about", "▁a", "▁suspicious", "▁sign", "-", "in", "▁attempt", "▁on", "▁our", "▁mat", "ra", "▁electronics", "▁account", "▁as", "▁i", "▁was", "▁reconciling", "▁the", "▁sd", "k", "▁test", "▁charges", "▁in", "▁rupees", "▁(", "▁all", "▁displayed", "▁in", "▁lakh", "▁format", "▁)", "▁.", 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"▁rather", "▁about", "▁ensuring", "▁our", "▁future", "▁sign", "-", "ins", "▁with", "▁sd", "k", "▁v", "2", "▁.", "▁3", "▁.", "▁1", "▁remain", "▁seamless", "▁.", "▁)", "▁please", "▁could", "▁you", "▁confirm", "▁no", "▁settings", "▁need", "▁updating", "▁for", "▁this", "▁endpoint", "▁,", "▁and", "▁that", "▁these", "▁prompts", "▁are", "▁normal", "▁during", "▁integration", "▁re", "t", "ries", "▁?" ], "schema_special_indices": [ [ 1, 4, 6, 10, 12, 14, 19, 21, 23, 25, 27, 29, 33 ] ], "task_results": [ { "task": "topic", "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "topic", "logits": [ -6.50637149810791, -2.8324875831604004, -10.598551750183105, -10.856125831604004, -6.240710735321045, -7.7197065353393555, -3.0125834941864014, 4.507266998291016, -9.578004837036133, -9.548322677612305, -8.879343032836914, -5.3528571128845215 ], "probs": [ 1.6454232536489144e-05, 0.000648373388685286, 2.7483139319883776e-07, 2.1242388470454898e-07, 2.146112274203915e-05, 4.8902716116572265e-06, 0.0005415148916654289, 0.9987115859985352, 7.62577940349729e-07, 7.855522312638641e-07, 1.5335898524426739e-06, 5.214856719248928e-05 ], "decision": "security", "decision_probs": 0.9987115859985352 } ], "classify_text": { "topic": { "label": "security", "confidence": 0.9987115859985352 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "topic": [ "account_access" ] } }, { "id": "fd/support_topic/064", "source": { "set": "fast_decisions", "domain": "support_topic", "row": 64 }, "text_raw": "[subject] Administrator locked out while confirming delivery receipt\n[body] Just to clarify, I am the account administrator for Saffron Lane Traders, and I am supporting colleagues who must reconcile today’s delivery for customer Meera Joshi. I can enter the password for the Saffron Lane Traders account, but the sign-in flow now asks for a verification code sent to Rohan Sen’s retired mobile number. The backup method is not available to me, although I can identify order ORD-IN-48271, product bundle Monsoon Office Kit, and customer Meera Joshi. Sorry for the urgency, but our warehouse must close the receipt against the invoice and payment receipt before the current billing period ends. The checkout session for Saffron Lane Traders shows payment_state as captured, while the delivery tracker for ORD-IN-48271 remains at “delivered—receipt pending”. The total is ₹1,48,600, including a lakh-style tax amount shown on the invoice. For statutory record-keeping and purposes required under applicable tax law, please help me restore administrator access or provide the approved recovery route. Chat identifier: CHAT-91XZ. Our finance deadline is this afternoon, so please prioritise the secure sign-in recovery rather than changing the order or payment state.", "text": "[subject] Administrator locked out while confirming delivery receipt\n[body] Just to clarify, I am the account administrator for Saffron Lane Traders, and I am supporting colleagues who must reconcile today’s delivery for customer Meera Joshi. I can enter the password for the Saffron Lane Traders account, but the sign-in flow now asks for a verification code sent to Rohan Sen’s retired mobile number. The backup method is not available to me, although I can identify order ORD-IN-48271, product bundle Monsoon Office Kit, and customer Meera Joshi. Sorry for the urgency, but our warehouse must close the receipt against the invoice and payment receipt before the current billing period ends. The checkout session for Saffron Lane Traders shows payment_state as captured, while the delivery tracker for ORD-IN-48271 remains at “delivered—receipt pending”. The total is ₹1,48,600, including a lakh-style tax amount shown on the invoice. For statutory record-keeping and purposes required under applicable tax law, please help me restore administrator access or provide the approved recovery route. Chat identifier: CHAT-91XZ. Our finance deadline is this afternoon, so please prioritise the secure sign-in recovery rather than changing the order or payment state.", "tasks": { "topic": { "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false } }, "seq_len": 299, "n_labels": 12, "n_words": 227, "input_ids": [ 287, 128003, 2270, 287, 128007, 9833, 128007, 914, 616, 20046, 128007, 2741, 128007, 3330, 128007, 2064, 616, 2355, 4287, 128007, 41277, 128007, 35737, 128007, 971, 128007, 4200, 128007, 4260, 128007, 514, 616, 59628, 128007, 340, 1263, 1263, 128002, 647, 1284, 6311, 8413, 5800, 321, 438, 15407, 1779, 7610, 647, 665, 6311, 348, 264, 10587, 366, 584, 481, 262, 914, 8413, 270, 39066, 7842, 8005, 366, 263, 584, 481, 2853, 4331, 328, 516, 22847, 561, 507, 276, 1550, 1779, 270, 1099, 351, 6804, 87942, 667, 323, 584, 295, 1916, 262, 4186, 270, 262, 39066, 7842, 8005, 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"▁changing", "▁the", "▁order", "▁or", "▁payment", "▁state", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 10, 12, 14, 19, 21, 23, 25, 27, 29, 33 ] ], "task_results": [ { "task": "topic", "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "topic", "logits": [ -2.9526562690734863, 2.2758400440216064, -4.849652290344238, -7.1033549308776855, -5.030645847320557, -6.763874530792236, -7.437167644500732, -1.066838264465332, -2.7508490085601807, -6.100803375244141, -5.42628812789917, -4.951576232910156 ], "probs": [ 0.005104265175759792, 0.9520075917243958, 0.0007657349924556911, 8.04095616331324e-05, 0.0006389602203853428, 0.00011291253758827224, 5.7588353229220957e-05, 0.03364601731300354, 0.006245641969144344, 0.00021913436648901552, 0.00043017836287617683, 0.0006915339617989957 ], "decision": "account_access", "decision_probs": 0.9520075917243958 } ], "classify_text": { "topic": { "label": "account_access", "confidence": 0.9520075917243958 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "topic": [ "account_access" ] } }, { "id": "fd/support_topic/065", "source": { "set": "fast_decisions", "domain": "support_topic", "row": 65 }, "text_raw": "[subject] Customer selected the wrong payment option at checkout\n[body] Just to clarify, I’m sorry I mistakenly confirmed a return request while helping a buyer at our Wellington CBD shop, when I meant to cancel the payment authorisation before capture. Although the checkout screen showed “Payment pending”, our API request to /v1/orders/ORD-58391/cancel returned status 409 with {\"error\":\"payment_authorisation_locked\"}; a later request to /v1/orders/ORD-58391/refund returned status 422 and the field “order_state” was “return_not_eligible”. The customer has not received the parcel, and we need the transaction reversed rather than treated as a chargeback. The invoice is INV-NZ-8842, linked to support reference SR-2026-0417, and the payment receipt shows NZ$74.50 in the current billing period. Our integration setting may simply be misconfigured (the callback URL still points to our old Petone address). Could you advise whether the return can be withdrawn and the authorisation released?", "text": "[subject] Customer selected the wrong payment option at checkout\n[body] Just to clarify, I’m sorry I mistakenly confirmed a return request while helping a buyer at our Wellington CBD shop, when I meant to cancel the payment authorisation before capture. Although the checkout screen showed “Payment pending”, our API request to /v1/orders/ORD-58391/cancel returned status 409 with {\"error\":\"payment_authorisation_locked\"}; a later request to /v1/orders/ORD-58391/refund returned status 422 and the field “order_state” was “return_not_eligible”. The customer has not received the parcel, and we need the transaction reversed rather than treated as a chargeback. The invoice is INV-NZ-8842, linked to support reference SR-2026-0417, and the payment receipt shows NZ$74.50 in the current billing period. Our integration setting may simply be misconfigured (the callback URL still points to our old Petone address). Could you advise whether the return can be withdrawn and the authorisation released?", "tasks": { "topic": { "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false } }, "seq_len": 270, "n_labels": 12, "n_words": 193, "input_ids": [ 287, 128003, 2270, 287, 128007, 9833, 128007, 914, 616, 20046, 128007, 2741, 128007, 3330, 128007, 2064, 616, 2355, 4287, 128007, 41277, 128007, 35737, 128007, 971, 128007, 4200, 128007, 4260, 128007, 514, 616, 59628, 128007, 340, 1263, 1263, 128002, 647, 1284, 6311, 1099, 2068, 262, 1299, 1904, 1209, 288, 9623, 647, 665, 6311, 348, 264, 10587, 366, 584, 507, 276, 1917, 3737, 584, 26464, 3114, 266, 1067, 1409, 438, 1789, 266, 5642, 288, 316, 371, 11880, 100433, 1638, 366, 335, 584, 2238, 264, 6788, 262, 1904, 38728, 416, 3633, 323, 1616, 262, 9623, 1531, 1938, 317, 1904, 8555, 507, 318, 366, 316, 39929, 1409, 264, 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"[L]", "pricing", "[L]", "data_privacy", "[L]", "other", ")", ")" ] ], "subword_list": [ "▁(", "[P]", "▁topic", "▁(", "[L]", "▁billing", "[L]", "▁account", "_", "access", "[L]", "▁shipping", "[L]", "▁returns", "[L]", "▁technical", "_", "out", "age", "[L]", "▁onboarding", "[L]", "▁integrations", "[L]", "▁security", "[L]", "▁compliance", "[L]", "▁pricing", "[L]", "▁data", "_", "privacy", "[L]", "▁other", "▁)", "▁)", "[SEP_TEXT]", "▁[", "▁subject", "▁]", "▁customer", "▁selected", "▁the", "▁wrong", "▁payment", "▁option", "▁at", "▁checkout", "▁[", "▁body", "▁]", "▁just", "▁to", "▁clarify", "▁,", "▁i", "▁", "’", "▁m", "▁sorry", "▁i", "▁mistakenly", "▁confirmed", "▁a", "▁return", "▁request", "▁while", "▁helping", "▁a", "▁buyer", "▁at", "▁our", "▁well", "ington", "▁cbd", "▁shop", "▁,", "▁when", "▁i", "▁meant", "▁to", "▁cancel", "▁the", "▁payment", "▁authorisation", "▁before", "▁capture", "▁.", "▁although", "▁the", "▁checkout", "▁screen", "▁showed", "▁“", "▁payment", "▁pending", "▁", "”", "▁,", "▁our", "▁api", "▁request", "▁to", "▁/", "▁v", "1", "▁/", "▁orders", "▁/", "▁or", "d", "-", "58", "391", "▁/", "▁cancel", "▁returned", "▁status", "▁409", "▁with", "▁{", "▁\"", "▁error", "▁\"", "▁:", "▁\"", "▁payment", "_", "author", "isation", "_", "locked", "▁\"", "▁}", "▁;", "▁a", "▁later", "▁request", "▁to", "▁/", "▁v", "1", "▁/", "▁orders", "▁/", "▁or", "d", "-", "58", "391", "▁/", "▁refund", "▁returned", "▁status", "▁422", "▁and", "▁the", "▁field", "▁“", "▁order", "_", "state", "▁", "”", "▁was", "▁“", "▁return", "_", "not", "_", "eligible", "▁", "”", "▁.", "▁the", "▁customer", "▁has", "▁not", "▁received", "▁the", "▁parcel", "▁,", "▁and", "▁we", "▁need", "▁the", "▁transaction", "▁reversed", "▁rather", "▁than", "▁treated", "▁as", "▁a", "▁chargeback", "▁.", "▁the", "▁invoice", "▁is", "▁in", "v", "-", "nz", "-", "884", "2", "▁,", "▁linked", "▁to", "▁support", "▁reference", "▁sr", "-", "20", "26", "-", "04", "17", "▁,", "▁and", "▁the", "▁payment", "▁receipt", "▁shows", "▁nz", "▁$", "▁74", "▁.", "▁50", "▁in", "▁the", "▁current", "▁billing", "▁period", "▁.", "▁our", "▁integration", "▁setting", "▁may", "▁simply", "▁be", "▁misconfigured", "▁(", "▁the", "▁callback", "▁url", "▁still", "▁points", "▁to", "▁our", "▁old", "▁pet", "one", "▁address", "▁)", "▁.", "▁could", "▁you", "▁advise", "▁whether", "▁the", "▁return", "▁can", "▁be", "▁withdrawn", "▁and", "▁the", "▁authorisation", "▁released", "▁?" ], "schema_special_indices": [ [ 1, 4, 6, 10, 12, 14, 19, 21, 23, 25, 27, 29, 33 ] ], "task_results": [ { "task": "topic", "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "topic", "logits": [ -0.4718383252620697, -4.630619049072266, -6.967891693115234, 5.209911823272705, -1.4091016054153442, -8.850811958312988, -1.444056510925293, -5.284688472747803, -6.714951515197754, -6.737646579742432, -6.884504318237305, -6.650688171386719 ], "probs": [ 0.003386781085282564, 5.292390414979309e-05, 5.1119577619829215e-06, 0.9938936829566956, 0.0013265969464555383, 7.777588848512096e-07, 0.0012810267508029938, 2.75164838967612e-05, 6.583205049537355e-06, 6.435484465328045e-06, 5.5565078582731076e-06, 7.020159955573035e-06 ], "decision": "returns", "decision_probs": 0.9938936829566956 } ], "classify_text": { "topic": { "label": "returns", "confidence": 0.9938936829566956 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "topic": [ "returns" ] } }, { "id": "fd/support_topic/068", "source": { "set": "fast_decisions", "domain": "support_topic", "row": 68 }, "text_raw": "[subject] Escalation: buyer cannot access delivery receipt or privacy data\n[body] After checking the buyer’s order history, I’m escalating case QZ4-81N on behalf of our customer, who cannot complete the sign-in flow for the Harbour subscription account and now reports an account lockout message. They need delivery tracking and the electronic receipt for the renewal placed on 14-09-2026, but the account remains inaccessible. The order concerns the product nicknamed “Blue Lantern”, later confirmed as SKU BL-4472, under the Silver Current plan; its cancellation setting is still enabled for renewal. The buyer is also requesting confirmation of which personal data was shared with the courier and when it will be deleted. Our team tested the checkout portal with Commerce SDK 4.8.2 and observed failed calls to /v2/session/exchange and /v1/orders/BL-4472/receipt, while /v1/shipments/track returns an unauthorised response. Please escalate this urgently, restore a safe sign-in route, and provide the tracking status and receipt without exposing unrelated customer records (short clarification: the parcel itself appears delivered). The buyer is frustrated and expects a written response today, using UK spelling and amounts in pounds sterling where relevant.", "text": "[subject] Escalation: buyer cannot access delivery receipt or privacy data\n[body] After checking the buyer’s order history, I’m escalating case QZ4-81N on behalf of our customer, who cannot complete the sign-in flow for the Harbour subscription account and now reports an account lockout message. They need delivery tracking and the electronic receipt for the renewal placed on 14-09-2026, but the account remains inaccessible. The order concerns the product nicknamed “Blue Lantern”, later confirmed as SKU BL-4472, under the Silver Current plan; its cancellation setting is still enabled for renewal. The buyer is also requesting confirmation of which personal data was shared with the courier and when it will be deleted. Our team tested the checkout portal with Commerce SDK 4.8.2 and observed failed calls to /v2/session/exchange and /v1/orders/BL-4472/receipt, while /v1/shipments/track returns an unauthorised response. Please escalate this urgently, restore a safe sign-in route, and provide the tracking status and receipt without exposing unrelated customer records (short clarification: the parcel itself appears delivered). 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"▁and", "▁amounts", "▁in", "▁pounds", "▁sterling", "▁where", "▁relevant", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 10, 12, 14, 19, 21, 23, 25, 27, 29, 33 ] ], "task_results": [ { "task": "topic", "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "topic", "logits": [ -3.8840417861938477, 2.398005247116089, 0.20217889547348022, -3.8236851692199707, -0.04619942605495453, -4.817389965057373, -5.119408130645752, -0.2750603258609772, -4.085207462310791, -7.182286739349365, 2.383018732070923, -4.930479526519775 ], "probs": [ 0.000827383657451719, 0.4425531029701233, 0.04924137145280838, 0.0008788599516265094, 0.0384114645421505, 0.0003253562608733773, 0.0002405439008725807, 0.030553976073861122, 0.0006766155711375177, 3.0570146918762475e-05, 0.4359702467918396, 0.00029056615312583745 ], "decision": "account_access", "decision_probs": 0.4425531029701233 } ], "classify_text": { "topic": { "label": "account_access", "confidence": 0.4425531029701233 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "topic": [ "data_privacy" ] } }, { "id": "fd/support_topic/084", "source": { "set": "fast_decisions", "domain": "support_topic", "row": 84 }, "text_raw": "[subject] Delivery confirmation request pending after account deactivation\n[body] I noticed something odd with the shipment verification for the Snowbird Digital subscription renewal. Since speaking with the buyer from Halifax, I’ve been tracking a shipping web integration on the company’s account, tied to payout reference PYO-3847, and realized that no webhook was sent for the delivery confirmation after she updated her address on the same day her account closure request was submitted. She received a settlement report for the transaction referencing both the original subscription invoice and the new tax document, but the webhook event log shows only a single retry at 10:23 EST, not the three scheduled according to our integration documentation. The shipping API now marks the package as delivered, but the buyer’s portal lacks a status update or tracking reference. Linking settlement PYO-3847 with req_8fK2pL in the event logs, it’s unclear if the missed webhook relates to the integration config, the timing of account closure, or a shipment sync lag. Could you clarify how delivery events get retried after such account changes?", "text": "[subject] Delivery confirmation request pending after account deactivation\n[body] I noticed something odd with the shipment verification for the Snowbird Digital subscription renewal. Since speaking with the buyer from Halifax, I’ve been tracking a shipping web integration on the company’s account, tied to payout reference PYO-3847, and realized that no webhook was sent for the delivery confirmation after she updated her address on the same day her account closure request was submitted. She received a settlement report for the transaction referencing both the original subscription invoice and the new tax document, but the webhook event log shows only a single retry at 10:23 EST, not the three scheduled according to our integration documentation. The shipping API now marks the package as delivered, but the buyer’s portal lacks a status update or tracking reference. Linking settlement PYO-3847 with req_8fK2pL in the event logs, it’s unclear if the missed webhook relates to the integration config, the timing of account closure, or a shipment sync lag. Could you clarify how delivery events get retried after such account changes?", "tasks": { "topic": { "labels": [ "billing", "account_access", "shipping", "returns", "technical_outage", "onboarding", "integrations", "security", "compliance", "pricing", "data_privacy", "other" ], "multi_label": false } }, "seq_len": 263, "n_labels": 12, "n_words": 204, "input_ids": [ 287, 128003, 2270, 287, 128007, 9833, 128007, 914, 616, 20046, 128007, 2741, 128007, 3330, 128007, 2064, 616, 2355, 4287, 128007, 41277, 128007, 35737, 128007, 971, 128007, 4200, 128007, 4260, 128007, 514, 616, 59628, 128007, 340, 1263, 1263, 128002, 647, 1284, 6311, 1779, 6727, 1409, 8555, 385, 914, 88637, 647, 665, 6311, 584, 2960, 491, 5075, 275, 262, 12924, 9724, 270, 262, 2771, 15988, 1412, 5534, 10356, 323, 515, 2827, 275, 262, 5642, 292, 507, 48240, 40537, 366, 584, 507, 276, 10891, 331, 4462, 266, 2741, 967, 4409, 277, 262, 483, 507, 276, 1550, 914, 366, 4946, 264, 16829, 2337, 845, 9257, 271, 4921, 5753, 366, 263, 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-11.377584457397461, -10.952762603759766, -10.784429550170898, -6.3119611740112305 ], "probs": [ 2.4011229470488615e-05, 0.00020792247960343957, 0.9984111785888672, 5.020119715481997e-07, 0.00014156625547911972, 5.072189424026874e-07, 0.0012009537313133478, 1.9863244915541145e-07, 8.112507998703222e-08, 1.2406604810166755e-07, 1.4681114635095582e-07, 1.2856648936576676e-05 ], "decision": "shipping", "decision_probs": 0.9984111785888672 } ], "classify_text": { "topic": { "label": "shipping", "confidence": 0.9984111785888672 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "topic": [ "shipping" ] } }, { "id": "fd/document_type/007", "source": { "set": "fast_decisions", "domain": "document_type", "row": 7 }, "text_raw": "[document]\nSubject: Scheduled Follow-up Examination - Patient: Helene Fairchild-Morrison\nDate of Appointment: 2024-05-17\nClinic: Greenfield Medical Centre - Pulmonary Department\n------------------------------------------------------------\nThis email confirms the upcoming outpatient visit for patient Helene Fairchild-Morrison. The purpose is to evaluate the progression of her chronic asthma diagnosed two years prior. Vital measurements include spirometry results from last session: FEV1 at 2.1 L (68% predicted), FVC at 3.0 L (75% predicted).\nCurrent medications: inhaled corticosteroids and as-needed short-acting bronchodilators.\nInstructions: patient advised to bring previous medication log and note any episodes of respiratory distress since last visit. The clinical team will re-assess pulmonary function and adjust therapy accordingly.\nYour attention to documentation standards for this clinical note is appreciated.\n\nRegards,\nPulmonary Department Admin\nGreenfield Medical Centre", "text": "[document]\nSubject: Scheduled Follow-up Examination - Patient: Helene Fairchild-Morrison\nDate of Appointment: 2024-05-17\nClinic: Greenfield Medical Centre - Pulmonary Department\n------------------------------------------------------------\nThis email confirms the upcoming outpatient visit for patient Helene Fairchild-Morrison. The purpose is to evaluate the progression of her chronic asthma diagnosed two years prior. Vital measurements include spirometry results from last session: FEV1 at 2.1 L (68% predicted), FVC at 3.0 L (75% predicted).\nCurrent medications: inhaled corticosteroids and as-needed short-acting bronchodilators.\nInstructions: patient advised to bring previous medication log and note any episodes of respiratory distress since last visit. The clinical team will re-assess pulmonary function and adjust therapy accordingly.\nYour attention to documentation standards for this clinical note is appreciated.\n\nRegards,\nPulmonary Department Admin\nGreenfield Medical Centre.", "tasks": { "doc_type": { "labels": [ "invoice", "receipt", "contract", "resume", "bank_statement", "clinical_note", "syllabus", "news_article", "lease", "research_abstract", "recipe", "sports_recap" ], "multi_label": false } }, "seq_len": 281, "n_labels": 12, "n_words": 210, "input_ids": [ 287, 128003, 16420, 616, 5967, 287, 128007, 10462, 128007, 7610, 128007, 1962, 128007, 4247, 128007, 1831, 616, 40962, 128007, 2877, 616, 16496, 128007, 22663, 128007, 984, 616, 28486, 128007, 6111, 128007, 677, 616, 60622, 128007, 2602, 128007, 1948, 616, 368, 11811, 1263, 1263, 128002, 647, 2419, 6311, 1284, 877, 3170, 1111, 271, 1025, 5055, 341, 1799, 877, 313, 30950, 2335, 16073, 271, 119288, 935, 1043, 265, 3198, 877, 29811, 271, 3586, 271, 2251, 6298, 877, 91846, 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Please remit the remaining amount by September 10, 2026, using the student finance portal. Questions about enrollment credits, tuition waivers, or course-section changes should be directed to the registrar’s office. Prepared manually by the campus finance desk; figures were transcribed from scanned transaction slips. Approval status: awaiting administrator sign-off. Office hours: 9:00 AM–4:30 PM.", "text": "[document]\nCAMPUS LEDGER — ACCOUNT ACTIVITY STATEMENT\nPrepared for: Alderwick Community College | Account holder: Rowan Pike\nStatement period: August 1, 2026–August 31, 2026\n\nOpening balance ................................ $1,240.00\n08/03/2026 Deposit — Northstar Learning Grant ...... $900.00\n08/07/2026 Course materials charge — BIO-114 ....... -$86.45\n08/12/2026 Payment received, pending approval ........ -$500.00\n08/19/2026 Laboratory fee — CHEM-102 ................ -$74.00\n08/28/2026 Refund request submitted .................. $125.00\n\nClosing balance .................................. $1,604.55\nAvailable balance may differ while the payment and refund are under review. Please remit the remaining amount by September 10, 2026, using the student finance portal. Questions about enrollment credits, tuition waivers, or course-section changes should be directed to the registrar’s office. Prepared manually by the campus finance desk; figures were transcribed from scanned transaction slips. Approval status: awaiting administrator sign-off. 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"bank_statement", "confidence": 0.8886470794677734 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "doc_type": [ "bank_statement" ] } }, { "id": "fd/document_type/013", "source": { "set": "fast_decisions", "domain": "document_type", "row": 13 }, "text_raw": "[document]\nCivic Ledger — Corrected Sports Account RB-47Q9\nAfter review of the tenant bulletin and game log, this manually prepared account records the disputed result from the Maple Quay Foxes–Redhaven Owls match at Kestrel Park on 14 October 2025. The earlier administrative statement listed the Owls as winners; that entry was corrected after the official score sheet was reconciled with the broadcast log.\n\nRedhaven led 2–0 at halftime, but Maple Quay narrowed the margin through winger Anton Pell in the 58th minute. Defender Sima Rourke equalised from a corner eight minutes later, and substitute Noel Vey supplied the winning finish in stoppage time. The final score was Foxes 3, Owls 2. The result moved Maple Quay to 7–3–2 and left Redhaven at 6–4–2.\n\nFor the property manager’s file, the attached financial-services-style summary shows CAD 1,240.00 credited against the community recreation account; no rent or tenant balance is affected. Distances in the event log are recorded in metres, while attendance was 4,860. Note: the prior line contained the encoding artifact “re–issued” and has been replaced. Coaches declined further comment after the final whistle.", "text": "[document]\nCivic Ledger — Corrected Sports Account RB-47Q9\nAfter review of the tenant bulletin and game log, this manually prepared account records the disputed result from the Maple Quay Foxes–Redhaven Owls match at Kestrel Park on 14 October 2025. The earlier administrative statement listed the Owls as winners; that entry was corrected after the official score sheet was reconciled with the broadcast log.\n\nRedhaven led 2–0 at halftime, but Maple Quay narrowed the margin through winger Anton Pell in the 58th minute. Defender Sima Rourke equalised from a corner eight minutes later, and substitute Noel Vey supplied the winning finish in stoppage time. The final score was Foxes 3, Owls 2. The result moved Maple Quay to 7–3–2 and left Redhaven at 6–4–2.\n\nFor the property manager’s file, the attached financial-services-style summary shows CAD 1,240.00 credited against the community recreation account; no rent or tenant balance is affected. Distances in the event log are recorded in metres, while attendance was 4,860. Note: the prior line contained the encoding artifact “re–issued” and has been replaced. 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"self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "doc_type": [ "sports_recap" ] } }, { "id": "fd/document_type/026", "source": { "set": "fast_decisions", "domain": "document_type", "row": 26 }, "text_raw": "[document]\nCommunity Health Council — Quarterly Clinical Study Record\nRecord ID: CHC-Q2-0426 | Date: 2026-04-15 | Source: Media IT System\nPatient group: Adult asthma patients, mean age 34.7 years\nObjective: To evaluate efficacy of inhaled budesonide in reducing exacerbation frequency over three months.\nMethods: A total of 112 patients diagnosed with moderate persistent asthma received 400 mcg budesonide twice daily. Peak expiratory flow rates (PEFR) were monitored weekly, alongside patient-reported symptom scores and rescue inhaler usage.\nResults: Mean PEFR improved from 280 L/min before treatment to 340 L/min post-treatment indicating enhanced airway function. Frequency of exacerbations decreased by 38% (p < 0.05). Compliance rate averaged 91%. No serious adverse effects reported.\nConclusion: Inhaled budesonide demonstrates significant benefit for asthma control in adults, supporting its continued use in community health management programs.\nNotes: This record is a routine quarterly summary generated from clinical data exports (MEDSYS) and intended for clinician review. Billing information and patient identifiers are omitted for privacy.", "text": "[document]\nCommunity Health Council — Quarterly Clinical Study Record\nRecord ID: CHC-Q2-0426 | Date: 2026-04-15 | Source: Media IT System\nPatient group: Adult asthma patients, mean age 34.7 years\nObjective: To evaluate efficacy of inhaled budesonide in reducing exacerbation frequency over three months.\nMethods: A total of 112 patients diagnosed with moderate persistent asthma received 400 mcg budesonide twice daily. Peak expiratory flow rates (PEFR) were monitored weekly, alongside patient-reported symptom scores and rescue inhaler usage.\nResults: Mean PEFR improved from 280 L/min before treatment to 340 L/min post-treatment indicating enhanced airway function. Frequency of exacerbations decreased by 38% (p < 0.05). Compliance rate averaged 91%. No serious adverse effects reported.\nConclusion: Inhaled budesonide demonstrates significant benefit for asthma control in adults, supporting its continued use in community health management programs.\nNotes: This record is a routine quarterly summary generated from clinical data exports (MEDSYS) and intended for clinician review. 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STATEMENT\nCMS export: Northern Desk / Clinical Records | Statement period: 01 June–30 June 2026\nPatient account holder: Elian Voss | Account: 7742-19 | Currency: CAD\n\nNote: recurring transfers remain authorised under the active care-financing agreement. [handwritten: “check June 14”]\nOpening balance ................................ $2,184.60\n14 Jun Electronic deposit — Prairie Health Plan .... +$1,260.00\n15 Jun Meridian Family Clinic payment ............... -$185.00\n18 Jun Pharmacy network purchase ................... -$74.35\n22 Jun Instalment under treatment agreement ........ -$320.00\n28 Jun Service charge ................................ -$4.00\nClosing balance .................................. $2,861.25\n\nThe account is subject to the continuing terms and conditions of the facility agreement. Scheduled instalments and authorised debits remain payable unless amended by written notice accepted by the bank. Amounts shown are provisional pending standard reconciliation. The patient may review disputed entries through the account-services channel; clinical findings and treatment instructions are maintained separately by the attending clinician. All figures are in Canadian dollars, and the recorded temperature or other metric clinical data, where referenced in linked records, does not form part of this statement.", "text": "[document]\nPRAIRIE MERIDIAN BANK — ACCOUNT ACTIVITY STATEMENT\nCMS export: Northern Desk / Clinical Records | Statement period: 01 June–30 June 2026\nPatient account holder: Elian Voss | Account: 7742-19 | Currency: CAD\n\nNote: recurring transfers remain authorised under the active care-financing agreement. [handwritten: “check June 14”]\nOpening balance ................................ $2,184.60\n14 Jun Electronic deposit — Prairie Health Plan .... +$1,260.00\n15 Jun Meridian Family Clinic payment ............... -$185.00\n18 Jun Pharmacy network purchase ................... -$74.35\n22 Jun Instalment under treatment agreement ........ -$320.00\n28 Jun Service charge ................................ -$4.00\nClosing balance .................................. $2,861.25\n\nThe account is subject to the continuing terms and conditions of the facility agreement. Scheduled instalments and authorised debits remain payable unless amended by written notice accepted by the bank. Amounts shown are provisional pending standard reconciliation. The patient may review disputed entries through the account-services channel; clinical findings and treatment instructions are maintained separately by the attending clinician. 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policy update, the following revision supersedes prior publication record. Amendment issued: April 23, 2026, 09:18 AM, by University of Bellwether Health Desk. \n\nCLINICAL DRUG TRIAL POST-ANALYSIS re: \"Outcomes of Immunotherapy in Late-Stage Pulmonary Sarcoma: SUBJ-0918 Cohort\"\n\nIn accordance with Institutional Reporting Standards and upon retrospective chart review, a statistical error in mortality data reporting has been identified. The revision, authorized by Principal Investigator L.J. Healy, corrects the 18-month survival rate to 52% (previously misreported as 61%). Funding sources (Merilith Pharmaceuticals grant #2149F) and conflict-of-interest statements remain unchanged, as does the original peer review identifier (MedNews Reference: 2026-IMT-7712). Chief Clinical Officer Dr. S.P. Rios, noting contractual obligations for research transparency, affirms, \"Updates serve both regulatory and ethical mandates; affected parties have received formal notification.\"\n\nAmended data appended to original news release. For inquiry, contact newsroom@bellwethermed.edu.", "text": "[document]\nCorrection Note: Per editorial policy update, the following revision supersedes prior publication record. Amendment issued: April 23, 2026, 09:18 AM, by University of Bellwether Health Desk. \n\nCLINICAL DRUG TRIAL POST-ANALYSIS re: \"Outcomes of Immunotherapy in Late-Stage Pulmonary Sarcoma: SUBJ-0918 Cohort\"\n\nIn accordance with Institutional Reporting Standards and upon retrospective chart review, a statistical error in mortality data reporting has been identified. The revision, authorized by Principal Investigator L.J. Healy, corrects the 18-month survival rate to 52% (previously misreported as 61%). Funding sources (Merilith Pharmaceuticals grant #2149F) and conflict-of-interest statements remain unchanged, as does the original peer review identifier (MedNews Reference: 2026-IMT-7712). Chief Clinical Officer Dr. S.P. Rios, noting contractual obligations for research transparency, affirms, \"Updates serve both regulatory and ethical mandates; affected parties have received formal notification.\"\n\nAmended data appended to original news release. 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Certificate IV in Community Education. The receipt covers one regional rail fare and local bus travel, subject to the public-agency applicant support schedule. The approved amount is AUD 86.40, including GST where applicable; no further payment is currently requested from the candidate.\n\nPayment channel: electronic funds transfer to the verified applicant account. Finance officer Rowan Keel is listed as the authorising delegate, while course administrator Priya Senn is responsible for attaching attendance evidence to the candidate file. The transaction remains pending until the panel coordinator confirms participation on 14-09-2026. OCR review identified a minor character substitution in the scanned reference line: “CivicPath Recelpt Register”. This document is retained for audit and student-services reconciliation.", "text": "[document]\nCivicPath Applicant Services — Candidate Reimbursement Receipt\nRecord owner: Elara Finch | Applicant ID: AP-73914 | Receipt ref: RCP-20863\nScheduled activity: Graduate teaching panel, 14-09-2026 | Campus: North Quay Institute\n\nCivicPath records that a reimbursement has been arranged for Nia Calder following her scheduled interview for the Certificate IV in Community Education. The receipt covers one regional rail fare and local bus travel, subject to the public-agency applicant support schedule. The approved amount is AUD 86.40, including GST where applicable; no further payment is currently requested from the candidate.\n\nPayment channel: electronic funds transfer to the verified applicant account. Finance officer Rowan Keel is listed as the authorising delegate, while course administrator Priya Senn is responsible for attaching attendance evidence to the candidate file. The transaction remains pending until the panel coordinator confirms participation on 14-09-2026. OCR review identified a minor character substitution in the scanned reference line: “CivicPath Recelpt Register”. 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Clinic, I spent five weeks using the new-patient wellness program and came away with a rather complicated impression. The Oak Room sessions were led by Mara Pell, who explained the nutrition charts patiently and made the breathing exercises easy to follow. The printed handouts were tidy, and the weekly meal-planning sheets gave me something concrete to take home. The difficulty was that the assignments gradually became more demanding without much indication of how long they should take. By the third week, recording symptoms, preparing food logs, and completing the movement checklist occupied most of my evenings. Feedback arrived through the Cedar Desk portal, but it usually consisted of a check mark or a brief note such as “continue monitoring,” even when I had submitted questions about persistent fatigue. One appointment was moved from the Birch consultation room to a phone call with less than a day's notice, and the replacement discussion felt hurried. The staff were courteous throughout, yet the program's polished surface concealed a workload that was difficult to sustain and guidance that did not fully address my concerns. I would describe the overall result as an instructive detour rather than a reassuring course of care.", "text": "[domain] clinic\n[text] As a first-time patient at Northwind Family Clinic, I spent five weeks using the new-patient wellness program and came away with a rather complicated impression. The Oak Room sessions were led by Mara Pell, who explained the nutrition charts patiently and made the breathing exercises easy to follow. The printed handouts were tidy, and the weekly meal-planning sheets gave me something concrete to take home. The difficulty was that the assignments gradually became more demanding without much indication of how long they should take. By the third week, recording symptoms, preparing food logs, and completing the movement checklist occupied most of my evenings. Feedback arrived through the Cedar Desk portal, but it usually consisted of a check mark or a brief note such as “continue monitoring,” even when I had submitted questions about persistent fatigue. One appointment was moved from the Birch consultation room to a phone call with less than a day's notice, and the replacement discussion felt hurried. The staff were courteous throughout, yet the program's polished surface concealed a workload that was difficult to sustain and guidance that did not fully address my concerns. 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"▁detour", "▁rather", "▁than", "▁a", "▁reassuring", "▁course", "▁of", "▁care", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 8 ] ], "task_results": [ { "task": "sentiment", "labels": [ "negative", "neutral", "positive" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "sentiment", "logits": [ 2.1828482151031494, -2.511537551879883, -3.161940574645996 ], "probs": [ 0.9862717390060425, 0.009020919911563396, 0.0047074356116354465 ], "decision": "negative", "decision_probs": 0.9862717390060425 } ], "classify_text": { "sentiment": { "label": "negative", "confidence": 0.9862717390060425 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "sentiment": [ "negative" ] } }, { "id": "fd/review_sentiment/030", "source": { "set": "fast_decisions", "domain": "review_sentiment", "row": 30 }, "text_raw": "[domain] hotel\n[text] After using the Willow Point Express for the third week in a row, always during the Monday rush, I can finally say that the experience has kept up with what was promised. I check in at the lobby each time just after 6:30 AM, and the automated kiosks are consistently responsive, even with lines forming behind me. Notifications about room readiness come through my phone exactly when expected, which is crucial since I'm trying to maximize my spare minutes before heading off to early meetings. The elevators are the only slow point, often pausing at nearly every floor, but once in my room, connectivity is strong and the fixtures work without fail no matter how busy the floor becomes. The mobile app, promoted as a solution to crowded checkouts, actually performed well—I received a prompt bill, and the digital key deactivates right on time. Still, could the process be any smoother for someone on a strict schedule? Ultimately, I appreciate that, despite repeated crowds and tight timelines, I have not lost a single morning to errors or lapses. The Oaklin Plaza may not feel personal, but it delivers reliable, clear communication and dependably allows me to get to work on time—exactly what is needed for a commuter hotel.", "text": "[domain] hotel\n[text] After using the Willow Point Express for the third week in a row, always during the Monday rush, I can finally say that the experience has kept up with what was promised. I check in at the lobby each time just after 6:30 AM, and the automated kiosks are consistently responsive, even with lines forming behind me. Notifications about room readiness come through my phone exactly when expected, which is crucial since I'm trying to maximize my spare minutes before heading off to early meetings. The elevators are the only slow point, often pausing at nearly every floor, but once in my room, connectivity is strong and the fixtures work without fail no matter how busy the floor becomes. The mobile app, promoted as a solution to crowded checkouts, actually performed well—I received a prompt bill, and the digital key deactivates right on time. Still, could the process be any smoother for someone on a strict schedule? Ultimately, I appreciate that, despite repeated crowds and tight timelines, I have not lost a single morning to errors or lapses. The Oaklin Plaza may not feel personal, but it delivers reliable, clear communication and dependably allows me to get to work on time—exactly what is needed for a commuter hotel.", "tasks": { "sentiment": { "labels": [ "negative", "neutral", "positive" ], "multi_label": false } }, "seq_len": 264, "n_labels": 3, "n_words": 248, "input_ids": [ 287, 128003, 9481, 287, 128007, 2330, 128007, 5678, 128007, 1453, 1263, 1263, 128002, 647, 3177, 6311, 1612, 647, 1529, 6311, 385, 478, 262, 34344, 582, 3614, 270, 262, 883, 542, 267, 266, 3840, 366, 489, 482, 262, 44840, 6049, 366, 584, 295, 1465, 504, 272, 262, 517, 303, 1756, 322, 275, 339, 284, 5172, 323, 584, 807, 267, 288, 262, 9359, 448, 326, 348, 385, 525, 877, 703, 481, 366, 263, 262, 6518, 41958, 281, 5073, 7955, 366, 402, 275, 1728, 7270, 931, 351, 323, 10030, 314, 629, 17653, 488, 390, 312, 932, 1444, 335, 1256, 366, 319, 269, 3569, 515, 584, 382, 1917, 833, 264, 8146, 312, 5656, 768, 416, 4051, 442, 264, 737, 3315, 323, 262, 32635, 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"▁dependably", "▁allows", "▁me", "▁to", "▁get", "▁to", "▁work", "▁on", "▁time", "▁—", "▁exactly", "▁what", "▁is", "▁needed", "▁for", "▁a", "▁commuter", "▁hotel", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 8 ] ], "task_results": [ { "task": "sentiment", "labels": [ "negative", "neutral", "positive" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "sentiment", "logits": [ -6.823126792907715, -5.46040153503418, 5.5591936111450195 ], "probs": [ 4.191964762867428e-06, 1.637727655179333e-05, 0.9999793767929077 ], "decision": "positive", "decision_probs": 0.9999793767929077 } ], "classify_text": { "sentiment": { "label": "positive", "confidence": 0.9999793767929077 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "sentiment": [ "positive" ] } }, { "id": "fd/agent_handoff/012", "source": { "set": "fast_decisions", "domain": "agent_handoff", "row": 12 }, "text_raw": "[policy] The Maplebridge Clinic scheduling assistant may check appointment availability, confirm whether a visit type requires advance preparation, explain scheduling deadlines, and help patients move routine appointments. It must transfer prescription questions, symptom or diagnosis discussions, billing matters, urgent medical concerns, and requests to speak with a clinician or human representative.\n[user] Yesterday I tried three times to move my routine skin-check appointment through the portal, and each attempt ended with the message, “That slot cannot be held at this time.” I appreciate that the chat has already shown me the general booking steps, but I still need to know whether my referral remains eligible for scheduling after the 30-day window. The referral is for fictional patient Mara Quill, reference MQ8-L14, and the visit was originally set for 18 October at the Cedar Annex. Could you check whether the referral is still active and tell me the latest date by which I must book? If possible, please reserve the next weekday morning while you check. I also need to ask whether the recurring rash noted on my referral means the appointment should be upgraded to a clinician review rather than a routine slot, because the portal keeps rejecting that selection. I am grateful for the help so far, but after the repeated failures I would appreciate having someone take over if the referral cannot be verified here.", "text": "[policy] The Maplebridge Clinic scheduling assistant may check appointment availability, confirm whether a visit type requires advance preparation, explain scheduling deadlines, and help patients move routine appointments. It must transfer prescription questions, symptom or diagnosis discussions, billing matters, urgent medical concerns, and requests to speak with a clinician or human representative.\n[user] Yesterday I tried three times to move my routine skin-check appointment through the portal, and each attempt ended with the message, “That slot cannot be held at this time.” I appreciate that the chat has already shown me the general booking steps, but I still need to know whether my referral remains eligible for scheduling after the 30-day window. The referral is for fictional patient Mara Quill, reference MQ8-L14, and the visit was originally set for 18 October at the Cedar Annex. Could you check whether the referral is still active and tell me the latest date by which I must book? If possible, please reserve the next weekday morning while you check. I also need to ask whether the recurring rash noted on my referral means the appointment should be upgraded to a clinician review rather than a routine slot, because the portal keeps rejecting that selection. I am grateful for the help so far, but after the repeated failures I would appreciate having someone take over if the referral cannot be verified here.", "tasks": { "should_handoff": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 282, "n_labels": 2, "n_words": 257, "input_ids": [ 287, 128003, 403, 616, 5664, 2577, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 1132, 6311, 262, 12806, 10898, 6298, 10089, 4530, 372, 807, 3198, 4170, 366, 4592, 786, 266, 836, 810, 1956, 2536, 3822, 366, 2452, 10089, 13184, 366, 263, 408, 1171, 825, 3786, 8586, 323, 278, 516, 2225, 5267, 841, 366, 15125, 289, 5159, 4961, 366, 9833, 2973, 366, 9178, 1159, 2372, 366, 263, 4115, 264, 1828, 275, 266, 31322, 289, 857, 4290, 323, 647, 1143, 6311, 2807, 584, 1367, 475, 631, 264, 825, 312, 3786, 1158, 271, 11295, 3198, 390, 262, 7459, 366, 263, 448, 2216, 2026, 275, 262, 1424, 366, 317, 272, 4088, 1037, 282, 968, 288, 291, 326, 323, 507, 318, 584, 2685, 272, 262, 3669, 303, 637, 1569, 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"▁appointment", "▁should", "▁be", "▁upgraded", "▁to", "▁a", "▁clinician", "▁review", "▁rather", "▁than", "▁a", "▁routine", "▁slot", "▁,", "▁because", "▁the", "▁portal", "▁keeps", "▁rejecting", "▁that", "▁selection", "▁.", "▁i", "▁am", "▁grateful", "▁for", "▁the", "▁help", "▁so", "▁far", "▁,", "▁but", "▁after", "▁the", "▁repeated", "▁failures", "▁i", "▁would", "▁appreciate", "▁having", "▁someone", "▁take", "▁over", "▁if", "▁the", "▁referral", "▁cannot", "▁be", "▁verified", "▁here", "▁." ], "schema_special_indices": [ [ 1, 7, 9 ] ], "task_results": [ { "task": "should_handoff", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "should_handoff", "logits": [ 3.3283238410949707, -3.055480480194092 ], "probs": [ 0.9983141422271729, 0.0016858394956216216 ], "decision": "yes", "decision_probs": 0.9983141422271729 } ], "classify_text": { "should_handoff": { "label": "yes", "confidence": 0.9983141422271729 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "should_handoff": [ "yes" ] } }, { "id": "fd/agent_handoff/021", "source": { "set": "fast_decisions", "domain": "agent_handoff", "row": 21 }, "text_raw": "[policy] You are the SkyHarbor Airlines support assistant. You may explain baggage allowances, check-in steps, seat-map rules, and general airport information. You cannot alter passenger records, reissue tickets, process refunds or credits, handle irregular-operation exceptions, or connect a booking to a loyalty account; requests requiring account-specific action must be transferred to a human representative.\n[user] My departure from Larkspur to Bellmere is at 06:40 tomorrow, booking code Q7M2LK, and the mobile app will not let me add the second checked bag. I first wanted instructions for paying the bag fee online... actually, please do not just explain the steps. I need the bag attached to this reservation because the counter opens after my train arrives, and I cannot risk missing boarding. If the app is failing because my fare is an exception, could a human agent intervene and add it manually, or arrange payment another way? ... Also, I was mistakenly told earlier that the bag was already recorded; correction: it is not on the itinerary at all. I am leaving for the airport in a few hours and need confirmation before midnight. Can you put me through to a representative who can inspect this booking and fix it?", "text": "[policy] You are the SkyHarbor Airlines support assistant. You may explain baggage allowances, check-in steps, seat-map rules, and general airport information. You cannot alter passenger records, reissue tickets, process refunds or credits, handle irregular-operation exceptions, or connect a booking to a loyalty account; requests requiring account-specific action must be transferred to a human representative.\n[user] My departure from Larkspur to Bellmere is at 06:40 tomorrow, booking code Q7M2LK, and the mobile app will not let me add the second checked bag. I first wanted instructions for paying the bag fee online... actually, please do not just explain the steps. I need the bag attached to this reservation because the counter opens after my train arrives, and I cannot risk missing boarding. If the app is failing because my fare is an exception, could a human agent intervene and add it manually, or arrange payment another way? ... Also, I was mistakenly told earlier that the bag was already recorded; correction: it is not on the itinerary at all. I am leaving for the airport in a few hours and need confirmation before midnight. Can you put me through to a representative who can inspect this booking and fix it?", "tasks": { "should_handoff": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 267, "n_labels": 2, "n_words": 237, "input_ids": [ 287, 128003, 403, 616, 5664, 2577, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 1132, 6311, 274, 281, 262, 3907, 119564, 10748, 523, 4530, 323, 274, 372, 2452, 15686, 27006, 366, 807, 271, 547, 1884, 366, 2328, 271, 14727, 1685, 366, 263, 1042, 3350, 439, 323, 274, 1037, 7549, 6040, 2227, 366, 40018, 2720, 366, 568, 18929, 289, 6274, 366, 1997, 16735, 271, 18789, 10538, 366, 289, 2474, 266, 4621, 264, 266, 7903, 914, 2600, 4115, 6341, 914, 271, 6694, 1016, 516, 282, 5671, 264, 266, 857, 4290, 323, 647, 1143, 6311, 312, 6847, 292, 69162, 268, 9488, 264, 10240, 24145, 269, 288, 8766, 877, 1297, 3275, 366, 4621, 1197, 10562, 819, 358, 445, 23168, 366, 263, 262, 1380, 1410, 296, 298, 678, 351, 800, 262, 567, 4294, 2208, 323, 584, 362, 849, 3077, 270, 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"▁booking", "▁and", "▁fix", "▁it", "▁?" ], "schema_special_indices": [ [ 1, 7, 9 ] ], "task_results": [ { "task": "should_handoff", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "should_handoff", "logits": [ 3.0507586002349854, -2.751970052719116 ], "probs": [ 0.9969897270202637, 0.003010215936228633 ], "decision": "yes", "decision_probs": 0.9969897270202637 } ], "classify_text": { "should_handoff": { "label": "yes", "confidence": 0.9969897270202637 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "should_handoff": [ "yes" ] } }, { "id": "fd/email_triage/001", "source": { "set": "fast_decisions", "domain": "email_triage", "row": 1 }, "text_raw": "From: Harlan Dupree \nTo: billing@horizonfly.example\nSubject: Clarification before autopay cycle REF-A3X9\n\nCould you confirm whether my account’s automatic payment for the monthly membership renewal, scheduled for March 28 (reference REF-A3X9), will process as usual now that my corporate card details have been updated? I noticed in your last email notification that my member preferences default back to paperless only after the first successful transaction on new cards. This seems to differ from section 4.2 of your payment agreement:\n\n“Members opting for payment method changes must complete validation prior to the next billing cycle.”\n\nI want to avoid an unintentional interruption in lounge access next week if the system needs an extra confirmation from me. If your records show all requirements are satisfied, no further steps are needed on my end. Please let me know if there’s anything outstanding. Otherwise, I'll consider my setup complete.\n\nThank you,\nHarlan\n\n> From your billing policy update on March 1: “All autopay methods must be validated before monthly charges are finalized.”", "text": "From: Harlan Dupree \nTo: billing@horizonfly.example\nSubject: Clarification before autopay cycle REF-A3X9\n\nCould you confirm whether my account’s automatic payment for the monthly membership renewal, scheduled for March 28 (reference REF-A3X9), will process as usual now that my corporate card details have been updated? I noticed in your last email notification that my member preferences default back to paperless only after the first successful transaction on new cards. This seems to differ from section 4.2 of your payment agreement:\n\n“Members opting for payment method changes must complete validation prior to the next billing cycle.”\n\nI want to avoid an unintentional interruption in lounge access next week if the system needs an extra confirmation from me. If your records show all requirements are satisfied, no further steps are needed on my end. Please let me know if there’s anything outstanding. Otherwise, I'll consider my setup complete.\n\nThank you,\nHarlan\n\n> From your billing policy update on March 1: “All autopay methods must be validated before monthly charges are finalized.”.", "tasks": { "category": { "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false }, "action": { "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false }, "needs_reply": { "labels": [ "yes", "no" ], "multi_label": false }, "is_phishing": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 304, "n_labels": 16, "n_words": 203, "input_ids": [ 287, 128003, 2509, 287, 128007, 9833, 128007, 523, 128007, 1160, 128007, 1334, 128007, 9822, 128007, 4259, 128007, 5403, 128007, 971, 1263, 1263, 128001, 287, 128003, 1016, 287, 128007, 4806, 128007, 8869, 128007, 2994, 19889, 128007, 29738, 1263, 1263, 128001, 287, 128003, 634, 616, 80620, 287, 128007, 2489, 128007, 363, 1263, 1263, 128001, 287, 128003, 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Clarification needed: urgent amendment to patient consent form\n\nFor visibility, the compliance team identified a discrepancy in the recently submitted patient consent documentation dated 5 March. The attached form incorrectly references the signing authority, which may affect regulatory reporting deadlines. Kindly review the corrected version available through the internal portal at https://lakesideclinic.example/consent-amendments and confirm by signing with your hospital credentials to ensure immediate enactment.\n\nApologies for the last-minute adjustment and any inconvenience caused to your team. Please note this item must be resolved by COB tomorrow to prevent audit complications.\n\nCould you kindly confirm if this revised consent form satisfies departmental requirements?\n\nAnswer: Yes, it meets the updated compliance standards. Please proceed with the legal filing.\n\nThank you for your prompt attention to this matter.\n\nBest regards,\nAmira Clarke\nPatient Compliance Officer", "text": "From: Amira Clarke \nTo: legal@lakesideclinic.example\nSubject: Clarification needed: urgent amendment to patient consent form\n\nFor visibility, the compliance team identified a discrepancy in the recently submitted patient consent documentation dated 5 March. The attached form incorrectly references the signing authority, which may affect regulatory reporting deadlines. Kindly review the corrected version available through the internal portal at https://lakesideclinic.example/consent-amendments and confirm by signing with your hospital credentials to ensure immediate enactment.\n\nApologies for the last-minute adjustment and any inconvenience caused to your team. Please note this item must be resolved by COB tomorrow to prevent audit complications.\n\nCould you kindly confirm if this revised consent form satisfies departmental requirements?\n\nAnswer: Yes, it meets the updated compliance standards. 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0.23133443295955658, 0.1397317498922348 ], "decision": "approve", "decision_probs": 0.36104345321655273 }, { "task": "needs_reply", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "needs_reply", "logits": [ 0.20317241549491882, -0.06179090589284897 ], "probs": [ 0.5658559799194336, 0.434143990278244 ], "decision": "yes", "decision_probs": 0.5658559799194336 }, { "task": "is_phishing", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "is_phishing", "logits": [ 0.38577547669410706, -0.29090526700019836 ], "probs": [ 0.6629974842071533, 0.33700254559516907 ], "decision": "yes", "decision_probs": 0.6629974842071533 } ], "classify_text": { "category": { "label": "legal", "confidence": 0.9917681217193604 }, "action": { "label": "approve", "confidence": 0.36104345321655273 }, "needs_reply": { "label": "yes", "confidence": 0.5658559799194336 }, "is_phishing": { "label": "yes", "confidence": 0.6629974842071533 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "category": [ "legal" ], "action": [ "approve" ], "needs_reply": [ "no" ], "is_phishing": [ "no" ] } }, { "id": "fd/email_triage/008", "source": { "set": "fast_decisions", "domain": "email_triage", "row": 8 }, "text_raw": "From: Elise Marot \nTo: permits@cityoflarkspur.example\nSubject: Follow-up on municipal portal ticket QBR-417A\n\nHello Martin,\n\nI’m sorry for the inconvenience. It has been nine business days since your administrator submitted ticket QBR-417A regarding the stalled permit-account setup. Our support team confirms that the organisation record was corrected, but the final MFA enrolment message still hasn’t reached the designated user. The status is currently “pending identity confirmation”; no password or payment details are required.\n\nYou asked, “Can you confirm whether the login credentials were reset?” They were not reset; the account remains locked until the confirmation link is completed. Could you please escalate this to your IT contact and let us know whether the message is being filtered? We’ll keep the case open while awaiting your update.\n\nRegards,\nElise", "text": "From: Elise Marot \nTo: permits@cityoflarkspur.example\nSubject: Follow-up on municipal portal ticket QBR-417A\n\nHello Martin,\n\nI’m sorry for the inconvenience. It has been nine business days since your administrator submitted ticket QBR-417A regarding the stalled permit-account setup. Our support team confirms that the organisation record was corrected, but the final MFA enrolment message still hasn’t reached the designated user. The status is currently “pending identity confirmation”; no password or payment details are required.\n\nYou asked, “Can you confirm whether the login credentials were reset?” They were not reset; the account remains locked until the confirmation link is completed. Could you please escalate this to your IT contact and let us know whether the message is being filtered? We’ll keep the case open while awaiting your update.\n\nRegards,\nElise.", "tasks": { "category": { "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false }, "action": { "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false }, "needs_reply": { "labels": [ "yes", "no" ], "multi_label": false }, "is_phishing": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 264, "n_labels": 16, "n_words": 158, "input_ids": [ 287, 128003, 2509, 287, 128007, 9833, 128007, 523, 128007, 1160, 128007, 1334, 128007, 9822, 128007, 4259, 128007, 5403, 128007, 971, 1263, 1263, 128001, 287, 128003, 1016, 287, 128007, 4806, 128007, 8869, 128007, 2994, 19889, 128007, 29738, 1263, 1263, 128001, 287, 128003, 634, 616, 80620, 287, 128007, 2489, 128007, 363, 1263, 1263, 128001, 287, 128003, 269, 616, 110687, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 292, 877, 5173, 6617, 16362, 12012, 2569, 5173, 6617, 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"fd/email_triage/009", "source": { "set": "fast_decisions", "domain": "email_triage", "row": 9 }, "text_raw": "From: Samantha Rowe \nTo: frontdesk@outlook-clinic.example\nSubject: Clarification Needed: Access Reminder - Ticket ALPHA-2297-RES\n\nGood morning,\n\nI am writing to clarify a recent email regarding the status of my test results in Ticket ALPHA-2297-RES. The update mentioned that I needed to access a patient login portal by March 20th to avoid a delay in diagnosing my condition. However, the previous summary showed my portal enrollment as complete on February 14th, and I have not changed my credentials since. The current message suggests that missing action could impact appointment scheduling, but it's unclear what additional step is required on my end. Please confirm if I must reset my password or whether this notice was automatically generated in error.\n\n> \"Account update needed to maintain uninterrupted service.\"\n\nThank you for addressing this promptly, as any confusion here could cause my next appointment to be postponed.\n\nBest,\nSamantha", "text": "From: Samantha Rowe \nTo: frontdesk@outlook-clinic.example\nSubject: Clarification Needed: Access Reminder - Ticket ALPHA-2297-RES\n\nGood morning,\n\nI am writing to clarify a recent email regarding the status of my test results in Ticket ALPHA-2297-RES. The update mentioned that I needed to access a patient login portal by March 20th to avoid a delay in diagnosing my condition. However, the previous summary showed my portal enrollment as complete on February 14th, and I have not changed my credentials since. The current message suggests that missing action could impact appointment scheduling, but it's unclear what additional step is required on my end. Please confirm if I must reset my password or whether this notice was automatically generated in error.\n\n> \"Account update needed to maintain uninterrupted service.\"\n\nThank you for addressing this promptly, as any confusion here could cause my next appointment to be postponed.\n\nBest,\nSamantha.", "tasks": { "category": { "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false }, "action": { "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false }, "needs_reply": { "labels": [ "yes", "no" ], "multi_label": false }, "is_phishing": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 268, "n_labels": 16, "n_words": 169, "input_ids": [ 287, 128003, 2509, 287, 128007, 9833, 128007, 523, 128007, 1160, 128007, 1334, 128007, 9822, 128007, 4259, 128007, 5403, 128007, 971, 1263, 1263, 128001, 287, 128003, 1016, 287, 128007, 4806, 128007, 8869, 128007, 2994, 19889, 128007, 29738, 1263, 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"schema_special_indices": [ [ 1, 4, 6, 8, 10, 12, 14, 16, 18 ], [ 24, 27, 29, 31, 34 ], [ 40, 45, 47 ], [ 53, 58, 60 ] ], "task_results": [ { "task": "category", "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "category", "logits": [ -3.000976085662842, -1.0676950216293335, -2.8359405994415283, -2.8383841514587402, -2.3695485591888428, -1.230534315109253, -1.820507287979126, -1.408717155456543 ], "probs": [ 0.038178689777851105, 0.2638969123363495, 0.045029282569885254, 0.04491938650608063, 0.07178711146116257, 0.2242405265569687, 0.12430600076913834, 0.18764209747314453 ], "decision": "support", "decision_probs": 0.2638969123363495 }, { "task": "action", "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "action", "logits": [ -0.34215596318244934, -1.406266212463379, 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"label": "yes", "confidence": 0.5958611369132996 }, "is_phishing": { "label": "no", "confidence": 0.6554819345474243 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "category": [ "newsletter" ], "action": [ "fyi" ], "needs_reply": [ "yes" ], "is_phishing": [ "yes" ] } }, { "id": "fd/email_triage/019", "source": { "set": "fast_decisions", "domain": "email_triage", "row": 19 }, "text_raw": "From: Dr. Marissa Lowell \nTo: admin-support@greenleaf-clinic.example\nSubject: Follow-up: Monthly team huddle update – reschedule needed\n\nHello Greenleaf Clinic Administration,\n\nLast week, I sent over a note regarding our recurring team huddle for care coordination, usually set for the third Thursday of each month. We have received feedback that this date conflicts with your monthly compliance review. As such, we are proposing a shift to the third Friday each month at the same time to maintain team engagement without overlap. \n\n> As per your previous message: \"Please confirm if the original Thursday time can continue, else advise on alternate recommendations per Section 4.3 (Scheduling Adjustments) of our service agreement.\"\n\nPer Section 4.3, either party may request modifications with reasonable notice to minimize disruption. Would moving the session to Friday create new conflicts, or should we try another day? This is rescheduling, not a cancellation—services remain continuous.\n\nBest regards,\nDr. Marissa Lowell", "text": "From: Dr. Marissa Lowell \nTo: admin-support@greenleaf-clinic.example\nSubject: Follow-up: Monthly team huddle update – reschedule needed\n\nHello Greenleaf Clinic Administration,\n\nLast week, I sent over a note regarding our recurring team huddle for care coordination, usually set for the third Thursday of each month. We have received feedback that this date conflicts with your monthly compliance review. As such, we are proposing a shift to the third Friday each month at the same time to maintain team engagement without overlap. \n\n> As per your previous message: \"Please confirm if the original Thursday time can continue, else advise on alternate recommendations per Section 4.3 (Scheduling Adjustments) of our service agreement.\"\n\nPer Section 4.3, either party may request modifications with reasonable notice to minimize disruption. Would moving the session to Friday create new conflicts, or should we try another day? This is rescheduling, not a cancellation—services remain continuous.\n\nBest regards,\nDr. Marissa Lowell.", "tasks": { "category": { "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false }, "action": { "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false }, "needs_reply": { "labels": [ "yes", "no" ], "multi_label": false }, "is_phishing": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 279, "n_labels": 16, "n_words": 187, "input_ids": [ 287, 128003, 2509, 287, 128007, 9833, 128007, 523, 128007, 1160, 128007, 1334, 128007, 9822, 128007, 4259, 128007, 5403, 128007, 971, 1263, 1263, 128001, 287, 128003, 1016, 287, 128007, 4806, 128007, 8869, 128007, 2994, 19889, 128007, 29738, 1263, 1263, 128001, 287, 128003, 634, 616, 80620, 287, 128007, 2489, 128007, 363, 1263, 1263, 128001, 287, 128003, 269, 616, 110687, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 292, 877, 17020, 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"▁m", "arissa", "▁low", "ell", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 8, 10, 12, 14, 16, 18 ], [ 24, 27, 29, 31, 34 ], [ 40, 45, 47 ], [ 53, 58, 60 ] ], "task_results": [ { "task": "category", "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "category", "logits": [ -5.176008701324463, -2.0740227699279785, -4.364529609680176, -3.7982888221740723, -3.602677583694458, 1.6679916381835938, -2.573640823364258, -4.310779571533203 ], "probs": [ 0.0010117485653609037, 0.02250339277088642, 0.0022776839323341846, 0.004012441728264093, 0.004879347048699856, 0.9492577910423279, 0.013654210604727268, 0.0024034595116972923 ], "decision": "calendar", "decision_probs": 0.9492577910423279 }, { "task": "action", "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "action", "logits": [ -0.45676088333129883, -1.095313549041748, -0.23858642578125, -1.7197266817092896 ], "probs": [ 0.3273671865463257, 0.1728682518005371, 0.4071806073188782, 0.0925840213894844 ], "decision": "fyi", "decision_probs": 0.4071806073188782 }, { "task": "needs_reply", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "needs_reply", "logits": [ -0.11692337691783905, 0.166086807847023 ], "probs": [ 0.42971596121788025, 0.5702840685844421 ], "decision": "no", "decision_probs": 0.5702840685844421 }, { "task": "is_phishing", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "is_phishing", "logits": [ -1.0850269794464111, 1.197563648223877 ], "probs": [ 0.09257510304450989, 0.9074249267578125 ], "decision": "no", "decision_probs": 0.9074249267578125 } ], "classify_text": { "category": { "label": "calendar", "confidence": 0.9492577910423279 }, "action": { "label": "fyi", "confidence": 0.4071806073188782 }, "needs_reply": { "label": "no", "confidence": 0.5702840685844421 }, "is_phishing": { "label": "no", "confidence": 0.9074249267578125 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "category": [ "calendar" ], "action": [ "reply" ], "needs_reply": [ "no" ], "is_phishing": [ "no" ] } }, { "id": "fd/email_triage/021", "source": { "set": "fast_decisions", "domain": "email_triage", "row": 21 }, "text_raw": "From: Tyrell Markham \nTo: admin@northpoint-travel.example\nSubject: Clarification regarding regulatory discussion – 21 May 09:00 MDT\n\nCould you confirm whether the meeting with the Air Navigation Authority on 21 May at 09:00 MDT is still scheduled in the Arrivals Conference Room, and if the legal review notes from Lark Associates have been appended? My previous message inquired about the addition of counsel to the call, as indicated in the vendor correspondence below. The calendar invitation attached shows only operational leads and omits required compliance counsel, which appears to contradict the vendor’s latest summary email—\"Kindly ensure legal evaluation is completed before discussion.\" This discrepancy may affect the interpretation of compliance deliverables and our preparation for audit scrutiny. Please advise promptly so we can make necessary adjustments ahead of the scheduled time. Your timely reply on this would mitigate unnecessary confusion.\n\n> \"Can you confirm the legal attendee list for the May 21 regulatory session?\"", "text": "From: Tyrell Markham \nTo: admin@northpoint-travel.example\nSubject: Clarification regarding regulatory discussion – 21 May 09:00 MDT\n\nCould you confirm whether the meeting with the Air Navigation Authority on 21 May at 09:00 MDT is still scheduled in the Arrivals Conference Room, and if the legal review notes from Lark Associates have been appended? My previous message inquired about the addition of counsel to the call, as indicated in the vendor correspondence below. The calendar invitation attached shows only operational leads and omits required compliance counsel, which appears to contradict the vendor’s latest summary email—\"Kindly ensure legal evaluation is completed before discussion.\" This discrepancy may affect the interpretation of compliance deliverables and our preparation for audit scrutiny. Please advise promptly so we can make necessary adjustments ahead of the scheduled time. 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"schema_special_indices": [ [ 1, 4, 6, 8, 10, 12, 14, 16, 18 ], [ 24, 27, 29, 31, 34 ], [ 40, 45, 47 ], [ 53, 58, 60 ] ], "task_results": [ { "task": "category", "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "category", "logits": [ -6.46172571182251, -4.135198593139648, -5.451127052307129, 2.7834746837615967, -5.416123867034912, -1.7683004140853882, -4.8896942138671875, -3.4531469345092773 ], "probs": [ 9.518479055259377e-05, 0.0009749116143211722, 0.00026149582117795944, 0.9856142401695251, 0.0002708112297113985, 0.010396717116236687, 0.00045844996930100024, 0.0019283085130155087 ], "decision": "legal", "decision_probs": 0.9856142401695251 }, { "task": "action", "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "action", "logits": [ 0.5927392244338989, -2.090566873550415, -1.066978096961975, -1.6006556749343872 ], "probs": [ 0.729891300201416, 0.04987846687436104, 0.13882002234458923, 0.08141021430492401 ], "decision": "reply", "decision_probs": 0.729891300201416 }, { "task": "needs_reply", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "needs_reply", "logits": [ 1.0537950992584229, -0.9479193091392517 ], "probs": [ 0.8809769749641418, 0.11902302503585815 ], "decision": "yes", "decision_probs": 0.8809769749641418 }, { "task": "is_phishing", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "is_phishing", "logits": [ -0.45007702708244324, 0.5293277502059937 ], "probs": [ 0.27300989627838135, 0.7269901037216187 ], "decision": "no", "decision_probs": 0.7269901037216187 } ], "classify_text": { "category": { "label": "legal", "confidence": 0.9856142401695251 }, "action": { "label": "reply", "confidence": 0.729891300201416 }, "needs_reply": { "label": "yes", "confidence": 0.8809769749641418 }, "is_phishing": { "label": "no", "confidence": 0.7269901037216187 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "category": [ "legal" ], "action": [ "reply" ], "needs_reply": [ "yes" ], "is_phishing": [ "yes" ] } }, { "id": "fd/email_triage/022", "source": { "set": "fast_decisions", "domain": "email_triage", "row": 22 }, "text_raw": "From: Kiran Mishra \nTo: recruiting@university.example\nSubject: Urgent approval request: application document update required by EOD?\n\nDear Recruiting Team,\n\nI am writing to inform you about a necessary correction regarding my submitted application documents under ticket UNIV-2024-457. It appears the credential file I sent earlier today contains an incorrect certification number. This discrepancy was recognized only after submission, and I urgently request your approval to replace the original file with the corrected version before today's close of business.\n\nGiven the strict deadline imposed by the admissions committee, I kindly ask you to confirm the acceptance of the updated document promptly. Your cooperation is greatly appreciated to avoid any processing delays.\n\nShould this request conflict with existing protocols, please advise alternative steps.\n\nThank you in advance for your assistance.\n\nBest regards,\n\nKiran Mishra\nUNIV-2024-457 Correction Request\n\n> Previous: Document submitted on 04/20/2024 9:15 AM without errata noted.", "text": "From: Kiran Mishra \nTo: recruiting@university.example\nSubject: Urgent approval request: application document update required by EOD?\n\nDear Recruiting Team,\n\nI am writing to inform you about a necessary correction regarding my submitted application documents under ticket UNIV-2024-457. It appears the credential file I sent earlier today contains an incorrect certification number. This discrepancy was recognized only after submission, and I urgently request your approval to replace the original file with the corrected version before today's close of business.\n\nGiven the strict deadline imposed by the admissions committee, I kindly ask you to confirm the acceptance of the updated document promptly. Your cooperation is greatly appreciated to avoid any processing delays.\n\nShould this request conflict with existing protocols, please advise alternative steps.\n\nThank you in advance for your assistance.\n\nBest regards,\n\nKiran Mishra\nUNIV-2024-457 Correction Request\n\n> Previous: Document submitted on 04/20/2024 9:15 AM without errata noted.", "tasks": { "category": { "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false }, "action": { "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false }, "needs_reply": { "labels": [ "yes", "no" ], "multi_label": false }, "is_phishing": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 270, "n_labels": 16, "n_words": 175, "input_ids": [ 287, 128003, 2509, 287, 128007, 9833, 128007, 523, 128007, 1160, 128007, 1334, 128007, 9822, 128007, 4259, 128007, 5403, 128007, 971, 1263, 1263, 128001, 287, 128003, 1016, 287, 128007, 4806, 128007, 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"action", "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "action", "logits": [ -2.0576682090759277, 1.2811717987060547, -2.4960436820983887, -2.664088010787964 ], "probs": [ 0.03291986510157585, 0.9278928637504578, 0.021236062049865723, 0.01795119047164917 ], "decision": "approve", "decision_probs": 0.9278928637504578 }, { "task": "needs_reply", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "needs_reply", "logits": [ 0.18703119456768036, -0.1298188865184784 ], "probs": [ 0.5785564184188843, 0.4214435815811157 ], "decision": "yes", "decision_probs": 0.5785564184188843 }, { "task": "is_phishing", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "is_phishing", "logits": [ -0.10291768610477448, 0.21326299011707306 ], "probs": [ 0.42160680890083313, 0.5783931612968445 ], "decision": "no", "decision_probs": 0.5783931612968445 } ], "classify_text": { "category": { "label": "recruiting", "confidence": 0.9592868089675903 }, "action": { "label": "approve", "confidence": 0.9278928637504578 }, "needs_reply": { "label": "yes", "confidence": 0.5785564184188843 }, "is_phishing": { "label": "no", "confidence": 0.5783931612968445 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "category": [ "security" ], "action": [ "approve" ], "needs_reply": [ "yes" ], "is_phishing": [ "yes" ] } }, { "id": "fd/email_triage/024", "source": { "set": "fast_decisions", "domain": "email_triage", "row": 24 }, "text_raw": "From: Elena Maric \nTo: service@harborledger-news.example\nSubject: Weekly digest preference restored — case NWS-Q7K4\n\nDear Service Team,\n\nThank you for checking the missing digest problem. The Wednesday edition is now arriving again in my inbox, and the delivery has continued for the last three weekly cycles. Your earlier question was: “Should we remove the alternate address from the mailing profile?” My answer is no; please keep only elena.maric@papertrail.example and close the old forwarding route. I understand this is a small correction, but I would be grateful if you could confirm when the duplicate profile is cleared. A vendor message also asked me to review its new newsroom analytics package; it did not request payment, so I am sending it separately for your record and not asking for action on that offer.\n\nWith appreciation,\nElena Maric\nSubscriber Records Liaison\nFictional Press Desk\nChannel: service portal, queue NWS-Q7K4", "text": "From: Elena Maric \nTo: service@harborledger-news.example\nSubject: Weekly digest preference restored — case NWS-Q7K4\n\nDear Service Team,\n\nThank you for checking the missing digest problem. The Wednesday edition is now arriving again in my inbox, and the delivery has continued for the last three weekly cycles. Your earlier question was: “Should we remove the alternate address from the mailing profile?” My answer is no; please keep only elena.maric@papertrail.example and close the old forwarding route. I understand this is a small correction, but I would be grateful if you could confirm when the duplicate profile is cleared. A vendor message also asked me to review its new newsroom analytics package; it did not request payment, so I am sending it separately for your record and not asking for action on that offer.\n\nWith appreciation,\nElena Maric\nSubscriber Records Liaison\nFictional Press Desk\nChannel: service portal, queue NWS-Q7K4.", "tasks": { "category": { "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false }, "action": { "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false }, "needs_reply": { "labels": [ "yes", "no" ], "multi_label": false }, "is_phishing": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 277, "n_labels": 16, "n_words": 170, "input_ids": [ 287, 128003, 2509, 287, 128007, 9833, 128007, 523, 128007, 1160, 128007, 1334, 128007, 9822, 128007, 4259, 128007, 5403, 128007, 971, 1263, 1263, 128001, 287, 128003, 1016, 287, 128007, 4806, 128007, 8869, 128007, 2994, 19889, 128007, 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"▁we", "▁remove", "▁the", "▁alternate", "▁address", "▁from", "▁the", "▁mailing", "▁profile", "▁?", "▁", "”", "▁my", "▁answer", "▁is", "▁no", "▁;", "▁please", "▁keep", "▁only", "▁e", "lena", ".", "m", "aric", "@", "paper", "trail", ".", "example", "▁and", "▁close", "▁the", "▁old", "▁forwarding", "▁route", "▁.", "▁i", "▁understand", "▁this", "▁is", "▁a", "▁small", "▁correction", "▁,", "▁but", "▁i", "▁would", "▁be", "▁grateful", "▁if", "▁you", "▁could", "▁confirm", "▁when", "▁the", "▁duplicate", "▁profile", "▁is", "▁cleared", "▁.", "▁a", "▁vendor", "▁message", "▁also", "▁asked", "▁me", "▁to", "▁review", "▁its", "▁new", "▁newsroom", "▁analytics", "▁package", "▁;", "▁it", "▁did", "▁not", "▁request", "▁payment", "▁,", "▁so", "▁i", "▁am", "▁sending", "▁it", "▁separately", "▁for", "▁your", "▁record", "▁and", "▁not", "▁asking", "▁for", "▁action", "▁on", "▁that", "▁offer", "▁.", "▁with", "▁appreciation", "▁,", "▁e", "lena", "▁mar", "ic", "▁subscriber", "▁records", "▁liaison", "▁fictional", 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"multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "action", "logits": [ -0.13924019038677216, -1.2348911762237549, 0.33581873774528503, -1.9983553886413574 ], "probs": [ 0.3227637708187103, 0.1079070046544075, 0.5190393328666687, 0.05028996244072914 ], "decision": "fyi", "decision_probs": 0.5190393328666687 }, { "task": "needs_reply", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "needs_reply", "logits": [ -0.008707348257303238, 0.03547295928001404 ], "probs": [ 0.4889567494392395, 0.5110433101654053 ], "decision": "no", "decision_probs": 0.5110433101654053 }, { "task": "is_phishing", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "is_phishing", "logits": [ -1.0607504844665527, 1.2006471157073975 ], "probs": [ 0.09437084943056107, 0.9056290984153748 ], "decision": "no", "decision_probs": 0.9056290984153748 } ], "classify_text": { "category": { "label": "newsletter", "confidence": 0.9889744520187378 }, "action": { "label": "fyi", "confidence": 0.5190393328666687 }, "needs_reply": { "label": "no", "confidence": 0.5110433101654053 }, "is_phishing": { "label": "no", "confidence": 0.9056290984153748 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "category": [ "sales" ], "action": [ "reply" ], "needs_reply": [ "no" ], "is_phishing": [ "yes" ] } }, { "id": "fd/email_triage/026", "source": { "set": "fast_decisions", "domain": "email_triage", "row": 26 }, "text_raw": "From: Élodie Marceau \nTo: patientservices@lakeside-clinic.example\nSubject: Follow-up: confirmed consultation time\n\nHello Patient Services,\n\nThank you for resolving my appointment request, which I submitted nine days ago and which your team approved on Monday. I am sorry for the inconvenience caused by my follow-up, but the calendar invitation still displays a conflicting start time. Could you please reply with the correct details before I arrange transportation?\n\nThe invitation summary lists a consultation with Dr. Rowan Pike on Tuesday, 22 October, from 2:30 to 3:15 p.m. Pacific Time, at Lakeside Clinic, Harbour Building, Room 4B, 118 Willow Street, Vancouver. The message I received separately says 3:00 p.m. Pacific Time. I have attached no documents and am not requesting any change to the approved booking. A vendor message about the clinic’s scheduling software also asked me to review an optional feature; it did not request payment.\n\nKind regards,\nÉlodie Marceau", "text": "From: Élodie Marceau \nTo: patientservices@lakeside-clinic.example\nSubject: Follow-up: confirmed consultation time\n\nHello Patient Services,\n\nThank you for resolving my appointment request, which I submitted nine days ago and which your team approved on Monday. I am sorry for the inconvenience caused by my follow-up, but the calendar invitation still displays a conflicting start time. Could you please reply with the correct details before I arrange transportation?\n\nThe invitation summary lists a consultation with Dr. Rowan Pike on Tuesday, 22 October, from 2:30 to 3:15 p.m. Pacific Time, at Lakeside Clinic, Harbour Building, Room 4B, 118 Willow Street, Vancouver. The message I received separately says 3:00 p.m. Pacific Time. I have attached no documents and am not requesting any change to the approved booking. A vendor message about the clinic’s scheduling software also asked me to review an optional feature; it did not request payment.\n\nKind regards,\nÉlodie Marceau.", "tasks": { "category": { "labels": [ "billing", "support", "sales", "legal", "recruiting", "calendar", "newsletter", "security" ], "multi_label": false }, "action": { "labels": [ "reply", "approve", "fyi", "escalate" ], "multi_label": false }, "needs_reply": { "labels": [ "yes", "no" ], "multi_label": false }, "is_phishing": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 287, "n_labels": 16, "n_words": 189, "input_ids": [ 287, 128003, 2509, 287, 128007, 9833, 128007, 523, 128007, 1160, 128007, 1334, 128007, 9822, 128007, 4259, 128007, 5403, 128007, 971, 1263, 1263, 128001, 287, 128003, 1016, 287, 128007, 4806, 128007, 8869, 128007, 2994, 19889, 128007, 29738, 1263, 1263, 128001, 287, 128003, 634, 616, 80620, 287, 128007, 2489, 128007, 363, 1263, 1263, 128001, 287, 128003, 269, 616, 110687, 287, 128007, 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Your LedgerQuill newsroom digest subscription does not expire on March 31; the current term remains active through April 30, and the renewal window opens next month on April 1. The attached PDF, “Harborline_Renewal_Summary_2026.pdf,” is an account reference showing the corrected dates, current editor seats, and the renewal options; it is not a payment request. No action is required today. Because the earlier message used urgent security wording about preventing access loss, it may have appeared to be a security alert, but this is a routine service notice. Please disregard the prior expiration date and review the corrected summary when convenient. If your seat count has changed, reply to this message before April 15 so we can prepare an accurate renewal quote.\n\nRegards,\nCelia Maren\nClient Services, LedgerQuill", "text": "From: Celia Maren \nTo: subscriptions@harborline-news.example\nSubject: Correction: your newsroom digest renewal notice for April\n\nHello Harborline administrator,\n\nWe are correcting a detail in our account notice sent yesterday. Your LedgerQuill newsroom digest subscription does not expire on March 31; the current term remains active through April 30, and the renewal window opens next month on April 1. The attached PDF, “Harborline_Renewal_Summary_2026.pdf,” is an account reference showing the corrected dates, current editor seats, and the renewal options; it is not a payment request. No action is required today. Because the earlier message used urgent security wording about preventing access loss, it may have appeared to be a security alert, but this is a routine service notice. Please disregard the prior expiration date and review the corrected summary when convenient. 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0.07982614636421204, 0.9201738238334656 ], "decision": "no", "decision_probs": 0.9201738238334656 } ], "classify_text": { "category": { "label": "security", "confidence": 0.4920671284198761 }, "action": { "label": "reply", "confidence": 0.5604344606399536 }, "needs_reply": { "label": "yes", "confidence": 0.9712504148483276 }, "is_phishing": { "label": "no", "confidence": 0.9201738238334656 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "category": [ "newsletter" ], "action": [ "fyi" ], "needs_reply": [ "yes" ], "is_phishing": [ "no" ] } }, { "id": "fd/ticket_route/006", "source": { "set": "fast_decisions", "domain": "ticket_route", "row": 6 }, "text_raw": "[channel] phone\n[subject] Confirmation of proposed fix for renewal order mismatch\n[body] This is Rohan Mehta from Northstar Bazaar calling about our API setup during business integration. For the last three monthly renewals, the payment authorization succeeded through UPI, but the fulfillment webhook returned HTTP 409 with “order state cannot transition”, so the parcel was either created late or not created at all. After delivery, our buyers contacted support because the subscription invoice and delivered quantity did not reconcile. The latest request, renew-91F2, received a 422 response stating that the renewal reference was already consumed. We have been manually matching nearly ₹1.4 lakh in transactions each cycle, which is not sustainable. Your team proposed disabling automatic retry, issuing one replacement fulfillment event, and adding an idempotency check before the next renewal. Please confirm that this resolution is acceptable and will preserve the successful authorization without creating another charge. There is no active outage or immediate loss at present; I am recording the matter for the integration review and would appreciate written confirmation. The buyer-facing checkout message displayed “payment received”, although the fulfilment record remained pending.", "text": "[channel] phone\n[subject] Confirmation of proposed fix for renewal order mismatch\n[body] This is Rohan Mehta from Northstar Bazaar calling about our API setup during business integration. For the last three monthly renewals, the payment authorization succeeded through UPI, but the fulfillment webhook returned HTTP 409 with “order state cannot transition”, so the parcel was either created late or not created at all. After delivery, our buyers contacted support because the subscription invoice and delivered quantity did not reconcile. The latest request, renew-91F2, received a 422 response stating that the renewal reference was already consumed. We have been manually matching nearly ₹1.4 lakh in transactions each cycle, which is not sustainable. Your team proposed disabling automatic retry, issuing one replacement fulfillment event, and adding an idempotency check before the next renewal. Please confirm that this resolution is acceptable and will preserve the successful authorization without creating another charge. There is no active outage or immediate loss at present; I am recording the matter for the integration review and would appreciate written confirmation. 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"confidence": 0.8002603054046631 }, "urgency": { "label": "normal", "confidence": 0.8018064498901367 }, "contains_pii": { "label": "no", "confidence": 0.7859333753585815 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "queue": [ "fraud_review" ], "urgency": [ "low" ], "contains_pii": [ "yes" ] } }, { "id": "fd/ticket_route/007", "source": { "set": "fast_decisions", "domain": "ticket_route", "row": 7 }, "text_raw": "[channel] chat\n[subject] Re: Recurring checkout failures on mobile app - duplicate payment block\n[body] According to the notice I received, the payment for our monthly renewal of Business Plus (₹1,89,500.00) failed again this morning during checkout on the mobile app, even though I authorised the UPI request at 09:36 IST. When I attempted payment a second time, the app created a duplicate pending transaction without confirming the order. Previously, your team suggested I clear the payment cache, but the issue recurred this billing cycle too. I noticed my statement now shows two pending debits, both timestamped minutes apart. I apologise for repeated follow-ups, but could you please escalate this and reverse any extra authorisations? I am sharing my work contact, +91-82105-49736, as your team needed it before for callback authorization.", "text": "[channel] chat\n[subject] Re: Recurring checkout failures on mobile app - duplicate payment block\n[body] According to the notice I received, the payment for our monthly renewal of Business Plus (₹1,89,500.00) failed again this morning during checkout on the mobile app, even though I authorised the UPI request at 09:36 IST. When I attempted payment a second time, the app created a duplicate pending transaction without confirming the order. Previously, your team suggested I clear the payment cache, but the issue recurred this billing cycle too. I noticed my statement now shows two pending debits, both timestamped minutes apart. I apologise for repeated follow-ups, but could you please escalate this and reverse any extra authorisations? 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I'm reviewing a client account and noticing discrepancies that I need help clarifying. The order was placed on 14,07,2027, and initially, the delivery status stated \"Processing - Estimated to dispatch by 20,07\". Yet, the client only received an update on 22,07, indicating \"Shipment delayed due to stock unavailability\". Meanwhile, our records show a failed checkout attempt on 15,07 followed by a duplicate authorization hold of €145.80 on the same client's card ending in 3487. These authorizations have not cleared nor reversed, causing confusion in the reconciliation process. Our client expects timely updates and clear billing entries. Could you verify the identity associated with these transactions and confirm why the standard order status was not updated promptly? For identity verification, the registered address is 12 Rue de la Liberté, Paris. I am seeking swift resolution given the financial reporting deadlines. My contact number is +33 1 23 45 67 89 if a call-back is necessary.", "text": "[channel] phone\n[subject] Inconsistent account activity and duplicate payment hold\n[body] This is Martina Greco from Hermes Financial Services. I'm reviewing a client account and noticing discrepancies that I need help clarifying. The order was placed on 14,07,2027, and initially, the delivery status stated \"Processing - Estimated to dispatch by 20,07\". Yet, the client only received an update on 22,07, indicating \"Shipment delayed due to stock unavailability\". Meanwhile, our records show a failed checkout attempt on 15,07 followed by a duplicate authorization hold of €145.80 on the same client's card ending in 3487. These authorizations have not cleared nor reversed, causing confusion in the reconciliation process. Our client expects timely updates and clear billing entries. Could you verify the identity associated with these transactions and confirm why the standard order status was not updated promptly? For identity verification, the registered address is 12 Rue de la Liberté, Paris. I am seeking swift resolution given the financial reporting deadlines. 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}, "gold": { "queue": [ "identity" ], "urgency": [ "high" ], "contains_pii": [ "yes" ] } }, { "id": "fd/ticket_route/012", "source": { "set": "fast_decisions", "domain": "ticket_route", "row": 12 }, "text_raw": "[channel] portal\n[subject] Please cancel the pending promotional refund transition\n[body] A customer on our team reported that the refund connected with our joint spring promotion has remained in a pending state, and I am sorry for the repeated follow-up. Could you please cancel the transition rather than allowing it to complete? The transaction history is: 04.09.2026, 09:12 — promotion order authorised, €186,40; 04.09.2026, 09:18 — partner discount applied; 05.09.2026, 16:47 — parcel marked delivered; 07.09.2026, 10:03 — return request accepted; 08.09.2026, 14:26 — refund instruction created; 09.09.2026, 08:51 — refund status changed to pending; 12.09.2026, 11:35 — no movement recorded. The customer has already handed the goods back, so we do not want a second fulfilment or payment action generated. This is related to our co-branded campaign with Northstar Goods, and the order reference is NGS-48271. There is no immediate commercial deadline; we mainly want the record corrected and the incomplete transition cancelled. Please advise whether your support team can stop it and retain the history for reconciliation.", "text": "[channel] portal\n[subject] Please cancel the pending promotional refund transition\n[body] A customer on our team reported that the refund connected with our joint spring promotion has remained in a pending state, and I am sorry for the repeated follow-up. Could you please cancel the transition rather than allowing it to complete? The transaction history is: 04.09.2026, 09:12 — promotion order authorised, €186,40; 04.09.2026, 09:18 — partner discount applied; 05.09.2026, 16:47 — parcel marked delivered; 07.09.2026, 10:03 — return request accepted; 08.09.2026, 14:26 — refund instruction created; 09.09.2026, 08:51 — refund status changed to pending; 12.09.2026, 11:35 — no movement recorded. The customer has already handed the goods back, so we do not want a second fulfilment or payment action generated. This is related to our co-branded campaign with Northstar Goods, and the order reference is NGS-48271. There is no immediate commercial deadline; we mainly want the record corrected and the incomplete transition cancelled. 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], "decision": "no", "decision_probs": 0.6942777037620544 } ], "classify_text": { "queue": { "label": "refunds", "confidence": 0.9349512457847595 }, "urgency": { "label": "low", "confidence": 0.6122878193855286 }, "contains_pii": { "label": "no", "confidence": 0.6942777037620544 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "queue": [ "product_feedback" ], "urgency": [ "low" ], "contains_pii": [ "no" ] } }, { "id": "fd/ticket_route/013", "source": { "set": "fast_decisions", "domain": "ticket_route", "row": 13 }, "text_raw": "[channel] chat\n[subject] Urgent cancellation: duplicate charge seen on renewal attempt\n[body] I'm a merchant trying to cancel my customer's subscription renewal after the checkout system failed. The renewal page first said “Processing, please wait,” then changed to “Payment authorized, but update pending” nearly 30 minutes later (2026-10-12T15:00+00:00). Now our orders dashboard shows two pending debits for the same UveaPro Plus subscription, both referencing the same invoice. The customer’s portal reflects both “authorization received” and “renewal completed” on the same day, but actual fulfillment hasn’t triggered. I am very concerned that this is a duplicate charge. I need a full review of this transaction and an immediate reversal of the extra charge. For reference, payment card 5067-1280-3389-4381 was used by the customer. Please escalate and resolve.", "text": "[channel] chat\n[subject] Urgent cancellation: duplicate charge seen on renewal attempt\n[body] I'm a merchant trying to cancel my customer's subscription renewal after the checkout system failed. The renewal page first said “Processing, please wait,” then changed to “Payment authorized, but update pending” nearly 30 minutes later (2026-10-12T15:00+00:00). Now our orders dashboard shows two pending debits for the same UveaPro Plus subscription, both referencing the same invoice. The customer’s portal reflects both “authorization received” and “renewal completed” on the same day, but actual fulfillment hasn’t triggered. I am very concerned that this is a duplicate charge. I need a full review of this transaction and an immediate reversal of the extra charge. For reference, payment card 5067-1280-3389-4381 was used by the customer. 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} ], "classify_text": { "queue": { "label": "billing_disputes", "confidence": 0.32904791831970215 }, "urgency": { "label": "critical", "confidence": 0.8581022024154663 }, "contains_pii": { "label": "yes", "confidence": 0.5103855729103088 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "queue": [ "fraud_review" ], "urgency": [ "high" ], "contains_pii": [ "yes" ] } }, { "id": "fd/ticket_route/018", "source": { "set": "fast_decisions", "domain": "ticket_route", "row": 18 }, "text_raw": "[channel] phone\n[subject] Partner shipment delays recurring after annual renewal\n[body] After the latest order update, I'm calling as the company account administrator; every time our profile renews, the shipment status for our partnered courier seems to get stuck. This morning, the tracking page displayed \"in transit to carrier – check back for update\", which is the same message we saw last renewal. Our client delivery is marked overdue again, raising refund queries downstream. Could you clarify what's causing this repeating carrier handoff issue? I must apologise for raising it repeatedly, but we need to ensure our partners aren’t disadvantaged. For context, the last two renewals (14-05-2022 and 11-05-2023) triggered similar delays. Would you be able to advise whether a manual status push is possible, or if a different integration approach is required to prevent missed deliveries and possible losses (over £450 last time)?", "text": "[channel] phone\n[subject] Partner shipment delays recurring after annual renewal\n[body] After the latest order update, I'm calling as the company account administrator; every time our profile renews, the shipment status for our partnered courier seems to get stuck. This morning, the tracking page displayed \"in transit to carrier – check back for update\", which is the same message we saw last renewal. Our client delivery is marked overdue again, raising refund queries downstream. Could you clarify what's causing this repeating carrier handoff issue? I must apologise for raising it repeatedly, but we need to ensure our partners aren’t disadvantaged. For context, the last two renewals (14-05-2022 and 11-05-2023) triggered similar delays. Would you be able to advise whether a manual status push is possible, or if a different integration approach is required to prevent missed deliveries and possible losses (over £450 last time)?", "tasks": { "queue": { "labels": [ "billing_disputes", "refunds", "shipping", "returns", "identity", "payments", "outages", "mobile_app", "api", "account_closure", "compliance", "fraud_review", "onboarding", "partnerships", "product_feedback", "general" ], "multi_label": false }, "urgency": { "labels": [ "low", "normal", "high", "critical" ], "multi_label": false }, "contains_pii": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 268, "n_labels": 22, "n_words": 179, "input_ids": [ 287, 128003, 12074, 287, 128007, 9833, 616, 108564, 268, 128007, 18929, 128007, 2741, 128007, 3330, 128007, 3044, 128007, 3213, 128007, 27989, 128007, 1380, 616, 11322, 128007, 39929, 128007, 914, 616, 76953, 128007, 4200, 128007, 5330, 616, 24849, 128007, 41277, 128007, 8346, 128007, 714, 616, 63351, 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-0.5609005093574524, 0.6868792176246643 ], "probs": [ 0.2230847179889679, 0.7769153118133545 ], "decision": "no", "decision_probs": 0.7769153118133545 } ], "classify_text": { "queue": { "label": "partnerships", "confidence": 0.9919661283493042 }, "urgency": { "label": "high", "confidence": 0.33439910411834717 }, "contains_pii": { "label": "no", "confidence": 0.7769153118133545 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "queue": [ "partnerships" ], "urgency": [ "high" ], "contains_pii": [ "no" ] } }, { "id": "fd/ticket_route/019", "source": { "set": "fast_decisions", "domain": "ticket_route", "row": 19 }, "text_raw": "[channel] phone\n[subject] Inconsistent profile activity and pending transfer dispute\n[body] Hello, this is Elodie Martin calling concerning my pending delivery from Lianix Market. My account shows two separate debits for €73,50 each on 09.06.2027 and 12.06.2027, both referencing an order that has yet to dispatch. However, last night I received a verification prompt linked to a profile email I don’t recognise. None of my previous orders were ever processed via this secondary profile. I’ve tried confirming my details twice this morning, and every attempt ends with an alert about permissions changes I never requested. Given the pattern of unexpected changes in my account activity and the unauthorized access notifications, I need compliance to investigate urgently. My phone number is +49 170 5589132 and primary address: Beethovenstraße 22a, 40233 Düsseldorf. Please respond soon as repeated failed verification leaves my order in limbo.", "text": "[channel] phone\n[subject] Inconsistent profile activity and pending transfer dispute\n[body] Hello, this is Elodie Martin calling concerning my pending delivery from Lianix Market. My account shows two separate debits for €73,50 each on 09.06.2027 and 12.06.2027, both referencing an order that has yet to dispatch. However, last night I received a verification prompt linked to a profile email I don’t recognise. None of my previous orders were ever processed via this secondary profile. I’ve tried confirming my details twice this morning, and every attempt ends with an alert about permissions changes I never requested. Given the pattern of unexpected changes in my account activity and the unauthorized access notifications, I need compliance to investigate urgently. My phone number is +49 170 5589132 and primary address: Beethovenstraße 22a, 40233 Düsseldorf. Please respond soon as repeated failed verification leaves my order in limbo.", "tasks": { "queue": { "labels": [ "billing_disputes", "refunds", "shipping", "returns", "identity", "payments", "outages", "mobile_app", "api", "account_closure", "compliance", "fraud_review", "onboarding", "partnerships", "product_feedback", "general" ], "multi_label": false }, "urgency": { "labels": [ "low", "normal", "high", "critical" ], "multi_label": false }, "contains_pii": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 273, "n_labels": 22, "n_words": 179, "input_ids": [ 287, 128003, 12074, 287, 128007, 9833, 616, 108564, 268, 128007, 18929, 128007, 2741, 128007, 3330, 128007, 3044, 128007, 3213, 128007, 27989, 128007, 1380, 616, 11322, 128007, 39929, 128007, 914, 616, 76953, 128007, 4200, 128007, 5330, 616, 24849, 128007, 41277, 128007, 8346, 128007, 714, 616, 63351, 128007, 1042, 1263, 1263, 128001, 287, 128003, 16113, 287, 128007, 759, 128007, 1697, 128007, 459, 128007, 1923, 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A customer’s delivery was marked successful at 18:40, then reversed in the carrier system after the parcel was returned to our warehouse. We initiated the return and refund, but checkout now shows “Merchant verification required” when I try to complete the adjustment. The account maintenance page also says “Unable to verify business details” (our uploaded registration file is unchanged). The affected refund is S$86.40, reference NS-59031, and the payment attempt was initially approved before being reversed. Please check whether our merchant profile is locked or whether the refund workflow needs re-authorisation; this is holding the customer case open. It is currently 16:25 SGT and we need a definitive next step today, please.", "text": "[channel] chat\n[subject] Escalation: merchant verification blocked after failed delivery reversal\n[body] Hi, I run operations for Northstar Pantry in Singapore and am following up because the earlier verification reply did not resolve this. A customer’s delivery was marked successful at 18:40, then reversed in the carrier system after the parcel was returned to our warehouse. We initiated the return and refund, but checkout now shows “Merchant verification required” when I try to complete the adjustment. The account maintenance page also says “Unable to verify business details” (our uploaded registration file is unchanged). The affected refund is S$86.40, reference NS-59031, and the payment attempt was initially approved before being reversed. Please check whether our merchant profile is locked or whether the refund workflow needs re-authorisation; this is holding the customer case open. 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0.2577650845050812, 0.7422348856925964 ], "decision": "no", "decision_probs": 0.7422348856925964 } ], "classify_text": { "queue": { "label": "refunds", "confidence": 0.5112999081611633 }, "urgency": { "label": "high", "confidence": 0.618022084236145 }, "contains_pii": { "label": "no", "confidence": 0.7422348856925964 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "queue": [ "mobile_app" ], "urgency": [ "critical" ], "contains_pii": [ "yes" ] } }, { "id": "fd/ticket_route/024", "source": { "set": "fast_decisions", "domain": "ticket_route", "row": 24 }, "text_raw": "[channel] email\n[subject] Charge on unfamiliar account after verification update\n[body] A customer on our team reported that they received an automated email alert from OakRow Commerce regarding a $58.90 charge to a credit card ending in 2093 linked to API-integration account ID: OCX-5198-TQX. This occurred immediately after we completed a required verification step, which is outlined in your current integration documentation. However, we have no record of authorizing this payment, and the notification references a shipping address—1257 Willow Ave, Redford, MI 48239—that is not associated with our organization. I apologize if I’ve missed any details in your new account maintenance rules, but I’m concerned this policy may have resulted in a mistaken charge. Please review the event associated with API event ID 7749XPY and advise on how to reverse or dispute this transaction. Thank you for your help.", "text": "[channel] email\n[subject] Charge on unfamiliar account after verification update\n[body] A customer on our team reported that they received an automated email alert from OakRow Commerce regarding a $58.90 charge to a credit card ending in 2093 linked to API-integration account ID: OCX-5198-TQX. This occurred immediately after we completed a required verification step, which is outlined in your current integration documentation. However, we have no record of authorizing this payment, and the notification references a shipping address—1257 Willow Ave, Redford, MI 48239—that is not associated with our organization. I apologize if I’ve missed any details in your new account maintenance rules, but I’m concerned this policy may have resulted in a mistaken charge. Please review the event associated with API event ID 7749XPY and advise on how to reverse or dispute this transaction. 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Although my account was re-confirmed last month for the transaction on 03-07-2026, today I'm again seeing a “Could not authenticate payment details. Please review your security settings or contact support. Error code: PT-EU-4312” message with every attempt. I can’t access my saved cards or change delivery details because the endpoint freezes and no webhook is firing post-response. My registered address is 15 Oakfield Road, Penham, BR3 6DP. Please urgently restore my account access so I can process the payment (£112.40). My mobile is 07700 945783 if you need additional verification. I require immediate action to unblock my account as the order is time-sensitive.", "text": "[channel] portal\n[subject] Unable to verify account and complete payment\n[body] After the latest order update, my checkout repeatedly fails at the verification step. Although my account was re-confirmed last month for the transaction on 03-07-2026, today I'm again seeing a “Could not authenticate payment details. Please review your security settings or contact support. Error code: PT-EU-4312” message with every attempt. I can’t access my saved cards or change delivery details because the endpoint freezes and no webhook is firing post-response. My registered address is 15 Oakfield Road, Penham, BR3 6DP. Please urgently restore my account access so I can process the payment (£112.40). My mobile is 07700 945783 if you need additional verification. I require immediate action to unblock my account as the order is time-sensitive.", "tasks": { "queue": { "labels": [ "billing_disputes", "refunds", "shipping", "returns", "identity", "payments", "outages", "mobile_app", "api", "account_closure", "compliance", "fraud_review", "onboarding", "partnerships", "product_feedback", "general" ], "multi_label": false }, "urgency": { "labels": [ "low", "normal", "high", "critical" ], "multi_label": false }, "contains_pii": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 262, "n_labels": 22, "n_words": 158, "input_ids": [ 287, 128003, 12074, 287, 128007, 9833, 616, 108564, 268, 128007, 18929, 128007, 2741, 128007, 3330, 128007, 3044, 128007, 3213, 128007, 27989, 128007, 1380, 616, 11322, 128007, 39929, 128007, 914, 616, 76953, 128007, 4200, 128007, 5330, 616, 24849, 128007, 41277, 128007, 8346, 128007, 714, 616, 63351, 128007, 1042, 1263, 1263, 128001, 287, 128003, 16113, 287, 128007, 759, 128007, 1697, 128007, 459, 128007, 1923, 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"label": "no", "confidence": 0.7032676935195923 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "queue": [ "payments" ], "urgency": [ "critical" ], "contains_pii": [ "yes" ] } }, { "id": "fd/product_feedback/020", "source": { "set": "fast_decisions", "domain": "product_feedback", "row": 20 }, "text_raw": "[source] support ticket\n[text] I am escalating this after several failed attempts to browse the catalog and place a guest order from the mobile app while traveling. Immediately after the latest release, product discovery began showing inconsistent results: tapping a category sometimes returns an empty shelf, while the same items appear through search. I was shopping on the go in the Canadian storefront with prices displayed in CAD rather than the default currency. After finding the item, the guest checkout session rejected my Ontario shipping region twice, then appeared to authorize payment before returning an error. Why does a failed fulfillment attempt leave two pending card entries when no signed-in account or order history exists? A refund was later issued, but the billing record still shows both authorizations, and support cannot reconcile them against the guest session. I have repeated the process using a different browser and a new delivery address, with the same result. Please review the financial trail, refund event, authorization logs, and account-history linkage as a suspected duplicate charge. Despite this frustration, the release notes and notification updates are clear, and the new product alerts are genuinely useful when they work.", "text": "[source] support ticket\n[text] I am escalating this after several failed attempts to browse the catalog and place a guest order from the mobile app while traveling. Immediately after the latest release, product discovery began showing inconsistent results: tapping a category sometimes returns an empty shelf, while the same items appear through search. I was shopping on the go in the Canadian storefront with prices displayed in CAD rather than the default currency. After finding the item, the guest checkout session rejected my Ontario shipping region twice, then appeared to authorize payment before returning an error. Why does a failed fulfillment attempt leave two pending card entries when no signed-in account or order history exists? A refund was later issued, but the billing record still shows both authorizations, and support cannot reconcile them against the guest session. I have repeated the process using a different browser and a new delivery address, with the same result. Please review the financial trail, refund event, authorization logs, and account-history linkage as a suspected duplicate charge. Despite this frustration, the release notes and notification updates are clear, and the new product alerts are genuinely useful when they work.", "tasks": { "feedback_type": { "labels": [ "bug", "feature_request", "how_to", "praise" ], "multi_label": false }, "product_area": { "labels": [ "billing", "mobile", "search", "checkout", "shipping", "notifications", "admin", "integrations" ], "multi_label": true } }, "seq_len": 271, "n_labels": 12, "n_words": 220, "input_ids": [ 287, 128003, 2781, 616, 5967, 287, 128007, 5554, 128007, 1389, 616, 40952, 128007, 361, 616, 725, 128007, 7210, 1263, 1263, 128001, 287, 128003, 714, 616, 14352, 287, 128007, 9833, 128007, 1380, 128007, 1004, 128007, 9623, 128007, 2741, 128007, 10030, 128007, 8113, 128007, 35737, 1263, 1263, 128002, 647, 1271, 6311, 523, 3316, 647, 1529, 6311, 584, 481, 24990, 291, 385, 656, 2506, 4461, 264, 6835, 262, 7575, 263, 470, 266, 3043, 556, 292, 262, 1380, 1410, 438, 4270, 323, 1587, 385, 262, 1120, 1270, 366, 714, 5205, 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"how_to", "praise" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "feedback_type", "logits": [ -0.4385104775428772, -2.805699110031128, -3.8860294818878174, 5.355166435241699 ], "probs": [ 0.0030363465193659067, 0.0002846388961188495, 9.663021774031222e-05, 0.9965824484825134 ], "decision": "praise", "decision_probs": 0.9965824484825134 }, { "task": "product_area", "labels": [ "billing", "mobile", "search", "checkout", "shipping", "notifications", "admin", "integrations" ], "multi_label": true, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "product_area", "logits": [ -1.5659496784210205, -1.4425127506256104, -0.2804484963417053, -1.5638561248779297, -4.484826564788818, 2.0862181186676025, -5.3034467697143555, -5.630078315734863 ], "probs": [ 0.17279456555843353, 0.1911565363407135, 0.4303438365459442, 0.1730940043926239, 0.011153049767017365, 0.8895564675331116, 0.004949796013534069, 0.0035754647105932236 ], "decision": [ "notifications" ], "decision_probs": [ 0.8895564675331116 ] } ], "classify_text": { "feedback_type": { "label": "praise", "confidence": 0.9965824484825134 }, "product_area": [ { "label": "notifications", "confidence": 0.8895564675331116 } ] }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "feedback_type": [ "praise" ], "product_area": [ "notifications", "mobile", "search", "checkout", "shipping", "billing" ] } }, { "id": "fd/product_feedback/097", "source": { "set": "fast_decisions", "domain": "product_feedback", "row": 97 }, "text_raw": "[source] app review\n[text] I’m contacting support after receiving order BF-90317, and I’m pretty frustrated. While browsing the catalog on an Android phone with the latest app release, I opened a saved collection and tried several times to replace one item before the parcel was packed. My account has limited buyer permissions, not administrator access, so the edit button was missing and each retry ended with a vague “unable to update” message. The order still went out with the original product. After that, the fulfillment page stopped refreshing: the carrier status stayed at “label created,” no new shipping notification appeared, and the displayed ETA was already yesterday. I eventually used the website from a shared workstation to ask the warehouse team for an update, but the delivery was delayed and I had to contact support directly. This was a one-time problem during one purchase, yet repeated failed attempts made it feel like the app hid both the order change and the shipment progress. Please let limited-permission customers edit eligible items and receive reliable fulfillment updates.", "text": "[source] app review\n[text] I’m contacting support after receiving order BF-90317, and I’m pretty frustrated. While browsing the catalog on an Android phone with the latest app release, I opened a saved collection and tried several times to replace one item before the parcel was packed. My account has limited buyer permissions, not administrator access, so the edit button was missing and each retry ended with a vague “unable to update” message. The order still went out with the original product. After that, the fulfillment page stopped refreshing: the carrier status stayed at “label created,” no new shipping notification appeared, and the displayed ETA was already yesterday. I eventually used the website from a shared workstation to ask the warehouse team for an update, but the delivery was delayed and I had to contact support directly. This was a one-time problem during one purchase, yet repeated failed attempts made it feel like the app hid both the order change and the shipment progress. Please let limited-permission customers edit eligible items and receive reliable fulfillment updates.", "tasks": { "feedback_type": { "labels": [ "bug", "feature_request", "how_to", "praise" ], "multi_label": false }, "product_area": { "labels": [ "billing", "mobile", "search", "checkout", "shipping", "notifications", "admin", "integrations" ], "multi_label": true } }, "seq_len": 263, "n_labels": 12, "n_words": 205, "input_ids": [ 287, 128003, 2781, 616, 5967, 287, 128007, 5554, 128007, 1389, 616, 40952, 128007, 361, 616, 725, 128007, 7210, 1263, 1263, 128001, 287, 128003, 714, 616, 14352, 287, 128007, 9833, 128007, 1380, 128007, 1004, 128007, 9623, 128007, 2741, 128007, 10030, 128007, 8113, 128007, 35737, 1263, 1263, 128002, 647, 1271, 6311, 1410, 1078, 647, 1529, 6311, 584, 507, 276, 1917, 10652, 523, 385, 2971, 556, 55013, 271, 54331, 2251, 366, 263, 584, 507, 276, 1917, 890, 8572, 323, 438, 8335, 262, 7575, 277, 299, 10885, 932, 275, 262, 1120, 1410, 1270, 366, 584, 1932, 266, 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"decision": "feature_request", "decision_probs": 0.7917694449424744 }, { "task": "product_area", "labels": [ "billing", "mobile", "search", "checkout", "shipping", "notifications", "admin", "integrations" ], "multi_label": true, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "product_area", "logits": [ -4.068140029907227, -1.2469505071640015, -2.3738932609558105, -2.839099407196045, 0.3141404688358307, -3.1130309104919434, -2.5703048706054688, -3.8484811782836914 ], "probs": [ 0.016821380704641342, 0.22322846949100494, 0.08518525213003159, 0.05524752289056778, 0.5778955817222595, 0.042572930455207825, 0.07107417285442352, 0.020867353305220604 ], "decision": [ "shipping" ], "decision_probs": [ 0.5778955817222595 ] } ], "classify_text": { "feedback_type": { "label": "feature_request", "confidence": 0.7917694449424744 }, "product_area": [ { "label": "shipping", "confidence": 0.5778955817222595 } ] }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "feedback_type": [ "bug" ], "product_area": [ "mobile", "shipping", "checkout" ] } }, { "id": "fd/banking_intent/078", "source": { "set": "fast_decisions", "domain": "banking_intent", "row": 78 }, "text_raw": "[channel] app\n[utterance] Despite my repeated attempts to resolve the issue, I continue to see an extra charge on my checking account after every monthly wire transfer to my employer’s bank in Sweden. This debit card transaction (which should only reflect a single outgoing international wire according to my statements) keeps appearing twice each cycle, resulting in fees accumulating that shouldn’t be there. As I’ve just started with Veridian Group and they require these scheduled payments for payroll, it’s essential that these errors (and the corresponding charges) are addressed. Could you please review these duplicate wire transactions and tell me how to obtain a refund for the fees I’ve been incorrectly assessed? I’m really disappointed because each time I reach out, I’m told the problem will be fixed, yet nothing changes. I am not inquiring about my balance or requesting a card replacement—just looking for the unjust fees to be reversed for these biweekly wires.", "text": "[channel] app\n[utterance] Despite my repeated attempts to resolve the issue, I continue to see an extra charge on my checking account after every monthly wire transfer to my employer’s bank in Sweden. This debit card transaction (which should only reflect a single outgoing international wire according to my statements) keeps appearing twice each cycle, resulting in fees accumulating that shouldn’t be there. As I’ve just started with Veridian Group and they require these scheduled payments for payroll, it’s essential that these errors (and the corresponding charges) are addressed. Could you please review these duplicate wire transactions and tell me how to obtain a refund for the fees I’ve been incorrectly assessed? I’m really disappointed because each time I reach out, I’m told the problem will be fixed, yet nothing changes. I am not inquiring about my balance or requesting a card replacement—just looking for the unjust fees to be reversed for these biweekly wires.", "tasks": { "intent": { "labels": [ "balance", "transfer", "card_lost", "dispute_charge", "loan_payment", "mortgage", "wire", "statement", "fraud_alert", "branch_appointment", "fee_refund", "direct_deposit", "close_account", "new_account", "limit_increase", "other" ], "multi_label": false } }, "seq_len": 258, "n_labels": 16, "n_words": 190, "input_ids": [ 287, 128003, 5875, 287, 128007, 1990, 128007, 2225, 128007, 1081, 616, 25826, 128007, 6544, 616, 21638, 128007, 2183, 616, 24207, 128007, 4252, 128007, 4016, 128007, 1548, 128007, 5330, 616, 62659, 128007, 4616, 616, 72308, 128007, 2383, 616, 368, 23529, 128007, 1670, 616, 57556, 128007, 828, 616, 33628, 128007, 353, 616, 33628, 128007, 2642, 616, 66553, 128007, 340, 1263, 1263, 128002, 647, 3024, 6311, 1410, 647, 62276, 6311, 2128, 312, 5956, 4461, 264, 5148, 262, 889, 366, 584, 959, 264, 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"prompt_str": "intent", "logits": [ -7.651236057281494, -6.23283052444458, -8.275102615356445, -4.654693126678467, -8.709176063537598, -9.709988594055176, -2.0965981483459473, -7.71049690246582, -7.646800994873047, -8.642273902893066, 3.011983633041382, -8.088150978088379, -9.45116138458252, -6.2868804931640625, -9.08016586303711, -4.815857887268066 ], "probs": [ 2.3221808078233153e-05, 9.591835259925574e-05, 1.2443828381947242e-05, 0.0004648128233384341, 8.061916560109239e-06, 2.9634047677973285e-06, 0.006001289933919907, 2.188563667004928e-05, 2.332501571800094e-05, 8.619727850600611e-06, 0.9928265810012817, 1.5001893189037219e-05, 3.838823886326281e-06, 9.087154467124492e-05, 5.563133527175523e-06, 0.0003956260916311294 ], "decision": "fee_refund", "decision_probs": 0.9928265810012817 } ], "classify_text": { "intent": { "label": "fee_refund", "confidence": 0.9928265810012817 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "intent": [ "fee_refund" ] } }, { "id": "fd/clinic_request/020", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 20 }, "text_raw": "[channel] chat\n[message] I am writing because although my Eliquis refill was initiated on time, I realized my post-op appointment with Dr. Connelly for my right knee replacement did not happen as planned last week. Since I am due for the next injection tomorrow and only received a partial supply at Riverport Pharmacy, I want to make sure my care stays coordinated. I do not have any swelling, redness, or signs of infection, and my pain level has remained stable, without sudden changes. I am getting around with the walker as instructed and have completed all assigned physical therapy sessions up to this point. I am not calling about an acute issue or new injury. I have not had any fever, shortness of breath, or chest pain. There is no need for emergency care, but my recovery plan requires a clinical update. My insurance is the same and there were no recent hospitalizations. My medical record number is 824156B. I am hoping the care team can review my chart and confirm what should be done next regarding follow-up and the renewal process.", "text": "[channel] chat\n[message] I am writing because although my Eliquis refill was initiated on time, I realized my post-op appointment with Dr. Connelly for my right knee replacement did not happen as planned last week. Since I am due for the next injection tomorrow and only received a partial supply at Riverport Pharmacy, I want to make sure my care stays coordinated. I do not have any swelling, redness, or signs of infection, and my pain level has remained stable, without sudden changes. I am getting around with the walker as instructed and have completed all assigned physical therapy sessions up to this point. I am not calling about an acute issue or new injury. I have not had any fever, shortness of breath, or chest pain. There is no need for emergency care, but my recovery plan requires a clinical update. My insurance is the same and there were no recent hospitalizations. My medical record number is 824156B. I am hoping the care team can review my chart and confirm what should be done next regarding follow-up and the renewal process.", "tasks": { "request": { "labels": [ "appointment", "refill", "lab_results", "referral", "billing", "insurance", "records", "symptom_question", "cancel_visit", "provider_message", "other" ], "multi_label": false }, "urgent": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 264, "n_labels": 13, "n_words": 206, "input_ids": [ 287, 128003, 1409, 287, 128007, 3198, 128007, 24613, 128007, 5015, 616, 53979, 128007, 10726, 128007, 9833, 128007, 963, 128007, 2227, 128007, 15125, 616, 44096, 128007, 6788, 616, 27634, 128007, 2677, 616, 37539, 128007, 340, 1263, 1263, 128001, 287, 128003, 9178, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 3024, 6311, 3669, 647, 1424, 6311, 584, 481, 898, 401, 1616, 312, 70450, 65553, 24613, 284, 9272, 277, 326, 366, 584, 3164, 312, 600, 271, 6594, 3198, 275, 17020, 323, 60259, 46979, 270, 312, 423, 5188, 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"max_abs_prob_diff": 0.0 }, "gold": { "request": [ "provider_message" ], "urgent": [ "no" ] } }, { "id": "fd/clinic_request/023", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 23 }, "text_raw": "[channel] phone\n[message] Whew, I finally reached someone! I’m calling because I’m in the middle of my diabetes medication renewal review, and I want to explain what has been happening before asking for one change. My home readings have mostly been between 128/78 and 146/86 since 09/12, and my glucose meter has shown morning numbers from 118 to 164. I take Glucerinol 500 mg with breakfast and dinner, and I have five tablets left. For the past month I’ve noticed pins and needles in my toes at night, plus occasional thirst, though I have not had vomiting or fainting. I was referred to the Willow Park endocrinology office in July, but that evaluation still has not happened; their scheduler said they were waiting for records from your clinic. I am not having chest pain, trouble breathing, severe weakness, or confusion. Could you please cancel my appointment with your office on 10/03, since I will be traveling, and also let the refill team know whether my renewal can be reviewed while the specialist referral is still pending? I can reschedule after I return.", "text": "[channel] phone\n[message] Whew, I finally reached someone! I’m calling because I’m in the middle of my diabetes medication renewal review, and I want to explain what has been happening before asking for one change. My home readings have mostly been between 128/78 and 146/86 since 09/12, and my glucose meter has shown morning numbers from 118 to 164. I take Glucerinol 500 mg with breakfast and dinner, and I have five tablets left. For the past month I’ve noticed pins and needles in my toes at night, plus occasional thirst, though I have not had vomiting or fainting. I was referred to the Willow Park endocrinology office in July, but that evaluation still has not happened; their scheduler said they were waiting for records from your clinic. I am not having chest pain, trouble breathing, severe weakness, or confusion. Could you please cancel my appointment with your office on 10/03, since I will be traveling, and also let the refill team know whether my renewal can be reviewed while the specialist referral is still pending? I can reschedule after I return.", "tasks": { "request": { "labels": [ "appointment", "refill", "lab_results", "referral", "billing", "insurance", "records", "symptom_question", "cancel_visit", "provider_message", "other" ], "multi_label": false }, "urgent": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 276, "n_labels": 13, "n_words": 222, "input_ids": [ 287, 128003, 1409, 287, 128007, 3198, 128007, 24613, 128007, 5015, 616, 53979, 128007, 10726, 128007, 9833, 128007, 963, 128007, 2227, 128007, 15125, 616, 44096, 128007, 6788, 616, 27634, 128007, 2677, 616, 37539, 128007, 340, 1263, 1263, 128001, 287, 128003, 9178, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 3024, 6311, 932, 647, 1424, 6311, 2976, 47472, 366, 584, 1465, 2182, 760, 1084, 584, 507, 276, 1917, 2447, 401, 584, 507, 276, 1917, 267, 262, 1686, 265, 312, 5040, 4784, 10356, 1078, 366, 263, 584, 409, 264, 2452, 339, 303, 331, 2912, 416, 2331, 270, 311, 575, 323, 312, 425, 12121, 286, 2215, 331, 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"prompt_str": "request", "logits": [ -1.155639410018921, 0.33627578616142273, -2.9126439094543457, -0.5386209487915039, -6.9524126052856445, -5.428553104400635, -3.0839855670928955, -3.034573793411255, 5.972529888153076, -1.5659469366073608, -6.381145000457764 ], "probs": [ 0.0007967822020873427, 0.003542174817994237, 0.00013749349454883486, 0.0014767508255317807, 2.4200990083045326e-06, 1.110802168113878e-05, 0.00011584287858568132, 0.00012171066191513091, 0.9932627081871033, 0.0005286219529807568, 4.2848073462664615e-06 ], "decision": "cancel_visit", "decision_probs": 0.9932627081871033 }, { "task": "urgent", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "urgent", "logits": [ -0.5676649808883667, 0.7176195383071899 ], "probs": [ 0.2166520059108734, 0.7833479642868042 ], "decision": "no", "decision_probs": 0.7833479642868042 } ], "classify_text": { "request": { "label": "cancel_visit", "confidence": 0.9932627081871033 }, "urgent": { "label": "no", "confidence": 0.7833479642868042 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "request": [ "cancel_visit" ], "urgent": [ "no" ] } }, { "id": "fd/clinic_request/024", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 24 }, "text_raw": "[channel] portal\n[message] Could you place the obstetric referral and arrange review of my recent prenatal visit notes with the maternal-fetal medicine team? I am 24 weeks pregnant, and the specialist evaluation has not happened yet because their office said it is still waiting for records from Willowmere Women’s Clinic. At my appointment on 09/18/2026, the midwife discussed my elevated home readings and said the specialist should advise on monitoring, but I left without written instructions about when to call. I have been checking twice daily and have occasional upper abdominal discomfort, headaches that improve with rest, and brief light flashes when I stand. I am not having chest pain or trouble breathing, and the baby is moving normally. I am not taking amoxicillin or any other new medicine; I only wanted to clarify whether the symptoms should be discussed urgently while the referral is pending. The visit summary in my portal also shows a $35 balance, which may be an insurance posting error, although the clinical follow-up is the matter I need addressed first. My preferred contact is portal messaging, and I can attend a specialist appointment on short notice.", "text": "[channel] portal\n[message] Could you place the obstetric referral and arrange review of my recent prenatal visit notes with the maternal-fetal medicine team? I am 24 weeks pregnant, and the specialist evaluation has not happened yet because their office said it is still waiting for records from Willowmere Women’s Clinic. At my appointment on 09/18/2026, the midwife discussed my elevated home readings and said the specialist should advise on monitoring, but I left without written instructions about when to call. I have been checking twice daily and have occasional upper abdominal discomfort, headaches that improve with rest, and brief light flashes when I stand. I am not having chest pain or trouble breathing, and the baby is moving normally. I am not taking amoxicillin or any other new medicine; I only wanted to clarify whether the symptoms should be discussed urgently while the referral is pending. The visit summary in my portal also shows a $35 balance, which may be an insurance posting error, although the clinical follow-up is the matter I need addressed first. 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"decision_probs": 0.6511127352714539 } ], "classify_text": { "request": { "label": "referral", "confidence": 0.6158756017684937 }, "urgent": { "label": "yes", "confidence": 0.6511127352714539 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "request": [ "symptom_question" ], "urgent": [ "yes" ] } }, { "id": "fd/clinic_request/025", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 25 }, "text_raw": "[channel] portal\n[message] I’m getting ready for my prenatal visit with Dr. Lena Hart on October 16 and wanted to organize my questions ahead of time. I had the glucose screening and blood work done at Willowmere Lab last Thursday, and the portal shows that results are available, but I cannot tell what my sugar numbers mean or whether the iron level is where it should be. The ultrasound report also mentions measurements I do not understand. Could someone upload or send me the complete records from those tests, including the lab values, reference ranges, and imaging notes, so I can review them before the appointment?\n\nFor background, I am 28 weeks pregnant. My ankles have been puffy in the evenings, I have occasional heartburn, and I take a prenatal vitamin plus the water pill only as previously instructed by my obstetric team. About three weeks ago, I began noticing brief lower-back soreness after standing at work. It has not become stronger or regular. I have no bleeding, no leaking fluid, no severe headache, and no trouble breathing. The baby is moving normally. I mainly need the test records and clarification about which questions should wait for my scheduled visit. My chart reference is OB-60418, and the report may be filed under my hyphenated surname, Nia-Rose Calder.", "text": "[channel] portal\n[message] I’m getting ready for my prenatal visit with Dr. Lena Hart on October 16 and wanted to organize my questions ahead of time. I had the glucose screening and blood work done at Willowmere Lab last Thursday, and the portal shows that results are available, but I cannot tell what my sugar numbers mean or whether the iron level is where it should be. The ultrasound report also mentions measurements I do not understand. Could someone upload or send me the complete records from those tests, including the lab values, reference ranges, and imaging notes, so I can review them before the appointment?\n\nFor background, I am 28 weeks pregnant. My ankles have been puffy in the evenings, I have occasional heartburn, and I take a prenatal vitamin plus the water pill only as previously instructed by my obstetric team. About three weeks ago, I began noticing brief lower-back soreness after standing at work. It has not become stronger or regular. I have no bleeding, no leaking fluid, no severe headache, and no trouble breathing. The baby is moving normally. I mainly need the test records and clarification about which questions should wait for my scheduled visit. 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"clinic_request", "row": 39 }, "text_raw": "[channel] phone\n[message] Good morning, this is Julia Sanz calling about my son, Mateo Sanz. I would like to ask for his most recent lab results to be shared with us as soon as possible, especially since his symptoms seem to be getting worse. Last week during his pediatric appointment with Dr. Kashari, a blood test was ordered to check his sugar numbers and kidney function because he has been unusually tired and cannot keep up with other kids. The doctor mentioned a referral to a kidney specialist was already sent, but I have not heard from the nephrology office about any scheduled evaluation. Mateo has been on his 25 mg water pill for three weeks now, but last night he developed new swelling near his ankles and slept through the whole morning. His blood pressure readings have also been higher than usual, which concerns me. We need to know if his bloodwork from Tuesday showed any urgent changes, and whether there are any instructions for the medication or additional steps before he sees the specialist, especially with these new symptoms. Thank you for assisting us so quickly.", "text": "[channel] phone\n[message] Good morning, this is Julia Sanz calling about my son, Mateo Sanz. I would like to ask for his most recent lab results to be shared with us as soon as possible, especially since his symptoms seem to be getting worse. Last week during his pediatric appointment with Dr. Kashari, a blood test was ordered to check his sugar numbers and kidney function because he has been unusually tired and cannot keep up with other kids. The doctor mentioned a referral to a kidney specialist was already sent, but I have not heard from the nephrology office about any scheduled evaluation. Mateo has been on his 25 mg water pill for three weeks now, but last night he developed new swelling near his ankles and slept through the whole morning. His blood pressure readings have also been higher than usual, which concerns me. We need to know if his bloodwork from Tuesday showed any urgent changes, and whether there are any instructions for the medication or additional steps before he sees the specialist, especially with these new symptoms. Thank you for assisting us so quickly.", "tasks": { "request": { "labels": [ "appointment", "refill", "lab_results", "referral", "billing", "insurance", "records", "symptom_question", "cancel_visit", "provider_message", "other" ], "multi_label": false }, "urgent": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 266, "n_labels": 13, "n_words": 210, "input_ids": [ 287, 128003, 1409, 287, 128007, 3198, 128007, 24613, 128007, 5015, 616, 53979, 128007, 10726, 128007, 9833, 128007, 963, 128007, 2227, 128007, 15125, 616, 44096, 128007, 6788, 616, 27634, 128007, 2677, 616, 37539, 128007, 340, 1263, 1263, 128001, 287, 128003, 9178, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 3024, 6311, 932, 647, 1424, 6311, 397, 1066, 366, 291, 269, 56494, 2767, 17194, 1895, 2447, 314, 312, 1441, 366, 9015, 795, 17194, 1895, 323, 584, 338, 334, 264, 1024, 270, 315, 370, 1031, 5015, 793, 264, 282, 1848, 275, 381, 283, 950, 283, 628, 366, 869, 515, 315, 2935, 1329, 264, 282, 646, 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"max_abs_prob_diff": 0.0 }, "gold": { "request": [ "lab_results" ], "urgent": [ "yes" ] } }, { "id": "fd/clinic_request/053", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 53 }, "text_raw": "[channel] portal\n[message] Hello, I apologize for the confusion in my previous note regarding my partner Serena Tran's last visit with Dr. Pohler. To clarify, Serena is currently 28 weeks pregnant and began taking the prescription labetalol, 100mg twice daily, following her appointment last Tuesday. After reviewing my initial message, I realized I mistakenly wrote that she was taking the medication for headaches only, when actually it was recommended for her gestational hypertension—the blood pressure numbers have come down slightly, but she's noticed increased fatigue and some mild dizziness, especially in the afternoons. We are not planning to request a new blood pressure test or an urgent appointment, but we would appreciate guidance on whether these side effects are expected or if her dose should be adjusted. Additionally, could you confirm whether Dr. Pohler’s written instructions about monitoring with a home cuff are still valid and if the clinic has posted the visit summary in the portal yet? Lastly, if any clarification is needed from us about symptoms, please advise. Thank you for your help.", "text": "[channel] portal\n[message] Hello, I apologize for the confusion in my previous note regarding my partner Serena Tran's last visit with Dr. Pohler. To clarify, Serena is currently 28 weeks pregnant and began taking the prescription labetalol, 100mg twice daily, following her appointment last Tuesday. After reviewing my initial message, I realized I mistakenly wrote that she was taking the medication for headaches only, when actually it was recommended for her gestational hypertension—the blood pressure numbers have come down slightly, but she's noticed increased fatigue and some mild dizziness, especially in the afternoons. We are not planning to request a new blood pressure test or an urgent appointment, but we would appreciate guidance on whether these side effects are expected or if her dose should be adjusted. Additionally, could you confirm whether Dr. Pohler’s written instructions about monitoring with a home cuff are still valid and if the clinic has posted the visit summary in the portal yet? Lastly, if any clarification is needed from us about symptoms, please advise. Thank you for your help.", "tasks": { "request": { "labels": [ "appointment", "refill", "lab_results", "referral", "billing", "insurance", "records", "symptom_question", "cancel_visit", "provider_message", "other" ], "multi_label": false }, "urgent": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 264, "n_labels": 13, "n_words": 208, "input_ids": [ 287, 128003, 1409, 287, 128007, 3198, 128007, 24613, 128007, 5015, 616, 53979, 128007, 10726, 128007, 9833, 128007, 963, 128007, 2227, 128007, 15125, 616, 44096, 128007, 6788, 616, 27634, 128007, 2677, 616, 37539, 128007, 340, 1263, 1263, 128001, 287, 128003, 9178, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 3024, 6311, 7459, 647, 1424, 6311, 12018, 366, 584, 11596, 270, 262, 6803, 267, 312, 1404, 1521, 1712, 312, 1940, 16639, 11025, 43175, 382, 1550, 437, 836, 275, 17020, 323, 12608, 48238, 323, 264, 10587, 366, 16639, 11025, 269, 1049, 1736, 1033, 4870, 263, 1196, 787, 262, 5267, 2181, 28121, 28854, 366, 803, 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}, "gold": { "request": [ "symptom_question" ], "urgent": [ "no" ] } }, { "id": "fd/clinic_request/054", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 54 }, "text_raw": "[channel] chat\n[message] Considering everything that's happened over the past three weeks, I wanted to reach out about my upcoming prenatal follow-up at the clinic next Monday with Dr. Thal. Two weeks ago, I had that repeat glucose tolerance test after my sugar levels were a bit elevated, and I still don't have any results in the portal—I'm anxious because my last pregnancy was complicated by gestational diabetes. Since then, I've kept up with my Ozempic as prescribed and have not noticed any swelling, headaches, or abdominal pain. However, last night I developed just a few hives and a faint rash along my arms, but these went away after an hour and I have not had shortness of breath, fever, or contractions. Would it be possible to move my appointment to a different date or cancel it entirely if the test shows I don't need extra monitoring? I'm not asking for an immediate callback; I just want to make sure my care plan stays on track. Thank you for reviewing my situation and letting me know what my options are.", "text": "[channel] chat\n[message] Considering everything that's happened over the past three weeks, I wanted to reach out about my upcoming prenatal follow-up at the clinic next Monday with Dr. Thal. Two weeks ago, I had that repeat glucose tolerance test after my sugar levels were a bit elevated, and I still don't have any results in the portal—I'm anxious because my last pregnancy was complicated by gestational diabetes. Since then, I've kept up with my Ozempic as prescribed and have not noticed any swelling, headaches, or abdominal pain. However, last night I developed just a few hives and a faint rash along my arms, but these went away after an hour and I have not had shortness of breath, fever, or contractions. Would it be possible to move my appointment to a different date or cancel it entirely if the test shows I don't need extra monitoring? I'm not asking for an immediate callback; I just want to make sure my care plan stays on track. 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"decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "request": [ "cancel_visit" ], "urgent": [ "yes" ] } }, { "id": "fd/clinic_request/064", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 64 }, "text_raw": "[channel] chat\n[message] I had the changing spot on my upper shoulder removed at my dermatology visit last Thursday, and I have been following the post-op wound instructions. The area is less tender now, although the dressing came loose once after a shower. During that visit, the nurse also mentioned that the scan with contrast from my earlier acute rash evaluation would be reviewed, and that a referral to the skin specialist at Northstar Allergy had been submitted. I understand that referral has been sent but has not been scheduled yet. I am mainly trying to manage the recovery correctly while I wait. My prescription cream is nearly finished, but the flare-up is still visible around the edge of the treated area. Can someone authorize a refill of that cream and explain whether I should continue it until the follow-up? Also, could you tell me where I can find the written wound-care instructions and whether the scan report is available in my portal? I am not asking you to book the referral; I only want to confirm the refill and locate the instructions.", "text": "[channel] chat\n[message] I had the changing spot on my upper shoulder removed at my dermatology visit last Thursday, and I have been following the post-op wound instructions. The area is less tender now, although the dressing came loose once after a shower. During that visit, the nurse also mentioned that the scan with contrast from my earlier acute rash evaluation would be reviewed, and that a referral to the skin specialist at Northstar Allergy had been submitted. I understand that referral has been sent but has not been scheduled yet. I am mainly trying to manage the recovery correctly while I wait. My prescription cream is nearly finished, but the flare-up is still visible around the edge of the treated area. Can someone authorize a refill of that cream and explain whether I should continue it until the follow-up? Also, could you tell me where I can find the written wound-care instructions and whether the scan report is available in my portal? I am not asking you to book the referral; I only want to confirm the refill and locate the instructions.", "tasks": { "request": { "labels": [ "appointment", "refill", "lab_results", "referral", "billing", "insurance", "records", "symptom_question", "cancel_visit", "provider_message", "other" ], "multi_label": false }, "urgent": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 260, "n_labels": 13, "n_words": 203, "input_ids": [ 287, 128003, 1409, 287, 128007, 3198, 128007, 24613, 128007, 5015, 616, 53979, 128007, 10726, 128007, 9833, 128007, 963, 128007, 2227, 128007, 15125, 616, 44096, 128007, 6788, 616, 27634, 128007, 2677, 616, 37539, 128007, 340, 1263, 1263, 128001, 287, 128003, 9178, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 3024, 6311, 3669, 647, 1424, 6311, 584, 330, 262, 2198, 1832, 277, 312, 2997, 4103, 2421, 288, 312, 54584, 836, 437, 68533, 366, 263, 584, 286, 331, 776, 262, 600, 271, 6594, 7376, 3077, 323, 262, 537, 269, 625, 6813, 394, 366, 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"urgent": [ "no" ] } }, { "id": "fd/clinic_request/068", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 68 }, "text_raw": "[channel] chat\n[message] Hi, this is Ava Wright. I wanted to update you on how things have gone since my abscess was drained last Friday at your clinic. The nurse told me to keep the area clean and dry and to leave the packing in until my follow-up next Tuesday, which is still scheduled. Yesterday, I noticed some mild redness and a little swelling around the edges, but there's no severe pain, and the drainage looks about the same as it did over the weekend. I haven't had a fever, and I'm not taking the antibiotic anymore because it was stopped by Dr. Birk when I came in for the reaction on Saturday. My blood sugar readings have been higher than usual, around 190 to 210 even with my usual metformin and skipping desserts.\n\nI wanted to ask whether there are any extra steps I need to take before my visit, since I'm not on antibiotics now. Should I watch for certain symptoms before coming in, or do anything differently since my water pill was also paused? Is it safe to continue packing changes as I was shown, or do I need to come in sooner if more redness appears? I would appreciate any guidance the provider can share before I see you next week. Thank you.", "text": "[channel] chat\n[message] Hi, this is Ava Wright. I wanted to update you on how things have gone since my abscess was drained last Friday at your clinic. The nurse told me to keep the area clean and dry and to leave the packing in until my follow-up next Tuesday, which is still scheduled. Yesterday, I noticed some mild redness and a little swelling around the edges, but there's no severe pain, and the drainage looks about the same as it did over the weekend. I haven't had a fever, and I'm not taking the antibiotic anymore because it was stopped by Dr. Birk when I came in for the reaction on Saturday. My blood sugar readings have been higher than usual, around 190 to 210 even with my usual metformin and skipping desserts.\n\nI wanted to ask whether there are any extra steps I need to take before my visit, since I'm not on antibiotics now. Should I watch for certain symptoms before coming in, or do anything differently since my water pill was also paused? Is it safe to continue packing changes as I was shown, or do I need to come in sooner if more redness appears? I would appreciate any guidance the provider can share before I see you next week. Thank you.", "tasks": { "request": { "labels": [ "appointment", "refill", "lab_results", "referral", "billing", "insurance", "records", "symptom_question", "cancel_visit", "provider_message", "other" ], "multi_label": false }, "urgent": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 303, "n_labels": 13, "n_words": 251, "input_ids": [ 287, 128003, 1409, 287, 128007, 3198, 128007, 24613, 128007, 5015, 616, 53979, 128007, 10726, 128007, 9833, 128007, 963, 128007, 2227, 128007, 15125, 616, 44096, 128007, 6788, 616, 27634, 128007, 2677, 616, 37539, 128007, 340, 1263, 1263, 128001, 287, 128003, 9178, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 3024, 6311, 3669, 647, 1424, 6311, 8595, 366, 291, 269, 266, 6586, 100941, 323, 584, 849, 264, 1981, 274, 277, 361, 479, 286, 1699, 515, 312, 52961, 284, 18266, 437, 31798, 288, 290, 6298, 323, 262, 6102, 732, 351, 264, 548, 262, 537, 1347, 263, 1966, 263, 264, 1021, 262, 7805, 267, 583, 312, 1111, 271, 1025, 498, 70134, 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"▁thank", "▁you", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 8, 12, 14, 16, 18, 20, 24, 28, 32 ], [ 38, 41, 43 ] ], "task_results": [ { "task": "request", "labels": [ "appointment", "refill", "lab_results", "referral", "billing", "insurance", "records", "symptom_question", "cancel_visit", "provider_message", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "request", "logits": [ -1.4348516464233398, -5.003814697265625, -3.892800807952881, -4.2816619873046875, -6.6291327476501465, -6.057576656341553, -5.176779747009277, 0.43176019191741943, -7.003756999969482, 0.09789519757032394, -2.2622008323669434 ], "probs": [ 0.07843655347824097, 0.002210739068686962, 0.006714979652315378, 0.0045516034588217735, 0.0004351818934082985, 0.000770716171246022, 0.0018596007721498609, 0.5071982145309448, 0.00029920824454165995, 0.36323022842407227, 0.03429298475384712 ], "decision": "symptom_question", "decision_probs": 0.5071982145309448 }, { "task": "urgent", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "urgent", "logits": [ -1.1600315570831299, 1.3015573024749756 ], "probs": [ 0.07859519869089127, 0.9214048385620117 ], "decision": "no", "decision_probs": 0.9214048385620117 } ], "classify_text": { "request": { "label": "symptom_question", "confidence": 0.5071982145309448 }, "urgent": { "label": "no", "confidence": 0.9214048385620117 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "request": [ "provider_message" ], "urgent": [ "no" ] } }, { "id": "fd/clinic_request/070", "source": { "set": "fast_decisions", "domain": "clinic_request", "row": 70 }, "text_raw": "[channel] phone\n[message] Hello, this is Meredith Collins calling about my husband, Samuel Collins, who is under the care of Dr. Patel in your dermatology department. Last month, he was referred to a specialist after a concerning change in a mole on his back, and we recently received pathology results from a biopsy done at Riverfront Dermatology Clinic, but the report uses several medical terms we are not familiar with. Samuel is currently using Eliquis for a previous heart condition, and I wanted to clarify if the findings have any impact on his medication or require additional follow-up because his next appointment isn’t scheduled for another three weeks. He does have occasional itching near the biopsy site, but there’s no pain, bleeding, or fever. Could someone from the billing office also clarify the charges listed for these specialist services? We noticed a fee for a procedure labeled as an \"excision of lesion\" and would appreciate a line-by-line breakdown so we can better plan for insurance reimbursement. Is there a way to get a detailed explanation of this bill?", "text": "[channel] phone\n[message] Hello, this is Meredith Collins calling about my husband, Samuel Collins, who is under the care of Dr. Patel in your dermatology department. Last month, he was referred to a specialist after a concerning change in a mole on his back, and we recently received pathology results from a biopsy done at Riverfront Dermatology Clinic, but the report uses several medical terms we are not familiar with. Samuel is currently using Eliquis for a previous heart condition, and I wanted to clarify if the findings have any impact on his medication or require additional follow-up because his next appointment isn’t scheduled for another three weeks. He does have occasional itching near the biopsy site, but there’s no pain, bleeding, or fever. Could someone from the billing office also clarify the charges listed for these specialist services? We noticed a fee for a procedure labeled as an \"excision of lesion\" and would appreciate a line-by-line breakdown so we can better plan for insurance reimbursement. 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I am comparing options for a work visit to Bellmere next month and need clarification on your travel-document policy before my company approves the route. An earlier automated reply said my passport details were accepted, while a later agent advised that an electronic entry permit might still be needed for a connecting country. Could you confirm whether a business visitor may attend meetings there without a separate work authorisation, and whether a printed approval is required at the airport? I have already completed the online check-in for the first sector of a partially used itinerary, but the onward segment remains unresolved after the previous support team removed an outdated document note. I am currently near the departure area and the airline desk is asking me to show an eligibility confirmation immediately. Please review the earlier case rather than opening a new booking or refund request. I am calm but rather confused because the automated message and the agent’s instructions do not match. Also, if the route is changed later, would the same document rule apply? This is a policy question for comparing my future business-trip options, although I need the current record checked urgently.", "text": "[channel] app\n[message] Good afternoon. I am comparing options for a work visit to Bellmere next month and need clarification on your travel-document policy before my company approves the route. An earlier automated reply said my passport details were accepted, while a later agent advised that an electronic entry permit might still be needed for a connecting country. Could you confirm whether a business visitor may attend meetings there without a separate work authorisation, and whether a printed approval is required at the airport? I have already completed the online check-in for the first sector of a partially used itinerary, but the onward segment remains unresolved after the previous support team removed an outdated document note. I am currently near the departure area and the airline desk is asking me to show an eligibility confirmation immediately. Please review the earlier case rather than opening a new booking or refund request. I am calm but rather confused because the automated message and the agent’s instructions do not match. Also, if the route is changed later, would the same document rule apply? This is a policy question for comparing my future business-trip options, although I need the current record checked urgently.", "tasks": { "intent": { "labels": [ "new_booking", "change_flight", "cancel_trip", "seat", "baggage", "refund", "hotel", "car", "visa_docs", "loyalty", "disruption", "other" ], "multi_label": false } }, "seq_len": 268, "n_labels": 12, "n_words": 221, "input_ids": [ 287, 128003, 5875, 287, 128007, 353, 616, 53531, 128007, 575, 616, 18051, 128007, 6788, 616, 21183, 128007, 2328, 128007, 15686, 128007, 6257, 128007, 1612, 128007, 640, 128007, 6828, 616, 36363, 128007, 7903, 128007, 11717, 128007, 340, 1263, 1263, 128002, 647, 3024, 6311, 1410, 647, 1424, 6311, 397, 2438, 323, 584, 481, 8109, 1027, 270, 266, 374, 836, 264, 10240, 24145, 498, 788, 263, 389, 18817, 277, 290, 1248, 271, 48979, 1132, 416, 312, 483, 34792, 262, 2788, 323, 299, 1532, 6518, 4806, 357, 312, 9878, 1045, 332, 2918, 366, 438, 266, 734, 2645, 5726, 272, 299, 2939, 1649, 4810, 520, 449, 282, 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-5.818972587585449, -5.1969990730285645, -4.655557632446289, -4.5683088302612305, -5.258797645568848, -0.2575341463088989, -4.816475868225098, -2.8575823307037354, -0.7474560141563416 ], "probs": [ 0.009860087186098099, 0.006121333688497543, 0.0027920680586248636, 0.002166207181289792, 0.004034778103232384, 0.006933694239705801, 0.007565826177597046, 0.003792982781305909, 0.5636403560638428, 0.005903081968426704, 0.04186157509684563, 0.3453279137611389 ], "decision": "visa_docs", "decision_probs": 0.5636403560638428 } ], "classify_text": { "intent": { "label": "visa_docs", "confidence": 0.5636403560638428 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "intent": [ "other" ] } }, { "id": "fd/travel_request/045", "source": { "set": "fast_decisions", "domain": "travel_request", "row": 45 }, "text_raw": "[channel] chat\n[trip] Silverwind SW318, Veyra to Larkspur, 22 September, booking Z8K4R; airport check-in desk, UMNR service\n[message] This morning at the airport, I noticed that the baggage note on my daughter's unaccompanied-minor file is wrong, and I am worried it could cause trouble when she boards in three days. Earlier in this case, your agent confirmed that her escort paperwork was complete and added the UMNR service, but the app still shows one checked bag at 15 kg instead of the 23 kg allowance we purchased. The desk staff also said the payment receipt is attached to the booking, so I am asking for a correction to the existing arrangement rather than a new reservation. Please update the allowance, confirm whether her small cabin bag is included, and send an amended itinerary or SSR confirmation. She is travelling to a school programme, and if the bag is refused or delayed there may be medication and required clothing inside. Could you also tell me whether the airline's assistance policy covers priority handling for an unaccompanied minor?", "text": "[channel] chat\n[trip] Silverwind SW318, Veyra to Larkspur, 22 September, booking Z8K4R; airport check-in desk, UMNR service\n[message] This morning at the airport, I noticed that the baggage note on my daughter's unaccompanied-minor file is wrong, and I am worried it could cause trouble when she boards in three days. Earlier in this case, your agent confirmed that her escort paperwork was complete and added the UMNR service, but the app still shows one checked bag at 15 kg instead of the 23 kg allowance we purchased. The desk staff also said the payment receipt is attached to the booking, so I am asking for a correction to the existing arrangement rather than a new reservation. Please update the allowance, confirm whether her small cabin bag is included, and send an amended itinerary or SSR confirmation. She is travelling to a school programme, and if the bag is refused or delayed there may be medication and required clothing inside. 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The advisory follows a February outage that delayed selected alerts, and officials now estimate a 35% chance of another disruption before repairs are completed in June. At a hearing, Deputy Mayor Nera Holt said the system handled 92% of test messages, up from 71% in March, while CivicSignal’s director, Pavel Arin, called the results “not safe enough” and blamed rushed procurement. The company’s rival, Northline Systems, said its competing platform maintained 99.8% availability during a 48-hour trial, but the municipal technology office disputed that comparison. Residents interviewed near Central Station described repeated warning failures, including a missed flood notification reported by teacher Amara Keel. The city ranked 14th among 20 regional capitals in an independent resilience score, down from ninth last year. Engineers believe the trend may reflect heavier traffic and aging relay equipment, though the cause remains uncertain. Officials recommend battery radios, printed contact lists, and enrollment in the revised SMS alert service while investigators review logs.", "text": "[headline] On Tuesday, city officials warn of widening flaws in Metrovale’s emergency data network\n[lead] On Tuesday, Metrovale officials issued a public warning urging hospitals, transit operators, and residents to prepare for interruptions after a software failure exposed weaknesses in the city’s upgraded emergency communications system. The advisory follows a February outage that delayed selected alerts, and officials now estimate a 35% chance of another disruption before repairs are completed in June. At a hearing, Deputy Mayor Nera Holt said the system handled 92% of test messages, up from 71% in March, while CivicSignal’s director, Pavel Arin, called the results “not safe enough” and blamed rushed procurement. The company’s rival, Northline Systems, said its competing platform maintained 99.8% availability during a 48-hour trial, but the municipal technology office disputed that comparison. Residents interviewed near Central Station described repeated warning failures, including a missed flood notification reported by teacher Amara Keel. The city ranked 14th among 20 regional capitals in an independent resilience score, down from ninth last year. Engineers believe the trend may reflect heavier traffic and aging relay equipment, though the cause remains uncertain. Officials recommend battery radios, printed contact lists, and enrollment in the revised SMS alert service while investigators review logs.", "tasks": { "topic": { "labels": [ "politics", "business", "technology", "science", "health", "sports", "entertainment", "world", "culture", "weather" ], "multi_label": false } }, "seq_len": 294, "n_labels": 10, "n_words": 250, "input_ids": [ 287, 128003, 2270, 287, 128007, 3252, 128007, 460, 128007, 835, 128007, 1693, 128007, 622, 128007, 1948, 128007, 3280, 128007, 447, 128007, 1551, 128007, 1742, 1263, 1263, 128002, 647, 11595, 6311, 277, 70134, 366, 707, 2076, 12285, 265, 26627, 12408, 267, 11211, 22860, 507, 276, 1550, 2644, 514, 1191, 647, 917, 6311, 277, 70134, 366, 11211, 22860, 2076, 2630, 266, 613, 4169, 14193, 5747, 366, 7453, 6100, 366, 263, 2138, 264, 2716, 270, 31732, 385, 266, 1036, 2694, 4062, 12317, 267, 262, 707, 507, 276, 1550, 8686, 2644, 3809, 492, 323, 262, 10063, 3832, 266, 72774, 25292, 272, 7895, 2068, 9472, 366, 263, 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"▁alert", "▁service", "▁while", "▁investigators", "▁review", "▁logs", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 8, 10, 12, 14, 16, 18, 20, 22 ] ], "task_results": [ { "task": "topic", "labels": [ "politics", "business", "technology", "science", "health", "sports", "entertainment", "world", "culture", "weather" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "topic", "logits": [ -3.0342135429382324, -6.997596740722656, 5.141534328460693, -6.4468889236450195, -6.806815147399902, -10.581668853759766, -9.917046546936035, -5.274569511413574, -8.948169708251953, -7.765162467956543 ], "probs": [ 0.0002813013852573931, 5.344366854842519e-06, 0.9996640682220459, 9.269707334169652e-06, 6.467732873716159e-06, 1.483725213802245e-07, 2.8840028676313523e-07, 2.9936281862319447e-05, 7.59929207561072e-07, 2.480544935679063e-06 ], "decision": "technology", "decision_probs": 0.9996640682220459 } ], "classify_text": { "topic": { "label": "technology", "confidence": 0.9996640682220459 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "topic": [ "technology" ] } }, { "id": "fd/news_topic/052", "source": { "set": "fast_decisions", "domain": "news_topic", "row": 52 }, "text_raw": "[headline] New pharmaceutical merger prompts regulatory inquiry amid rising drug costs\n[lead] In northern Velora, government officials have confirmed a formal inquiry into the recently completed acquisition of MedicaTrust by rival Helios Biotech, a transaction valued at 1.4 billion Veloran crowns and finalized in March. The Health Ministry's spokesperson stated Tuesday that, while the consolidated firm promises to increase domestic vaccine production and claims it will reduce supply chain vulnerabilities, early data from regional hospitals show a 12% rise in average medication prices since preliminary discussions began last autumn. According to the joint statement issued by the Competition Authority and Ministry of Health, regulators are particularly concerned about market concentration in critical care treatments. Independent science advisors have questioned Helios Biotech's projections that efficiency gains could balance escalating costs. Helios maintains the merger is essential for advancing research into rapid-response antivirals, while the Veloran Patients Protection Council alleges the deal will limit access to essential immunotherapies. Government analysts project a potential surge in out-of-pocket medical spending over the next year if current trends persist, though Helios executives argue the long-term effects will favor national health security. Opposition parties have demanded independent verification before any regulatory exemptions are granted.", "text": "[headline] New pharmaceutical merger prompts regulatory inquiry amid rising drug costs\n[lead] In northern Velora, government officials have confirmed a formal inquiry into the recently completed acquisition of MedicaTrust by rival Helios Biotech, a transaction valued at 1.4 billion Veloran crowns and finalized in March. The Health Ministry's spokesperson stated Tuesday that, while the consolidated firm promises to increase domestic vaccine production and claims it will reduce supply chain vulnerabilities, early data from regional hospitals show a 12% rise in average medication prices since preliminary discussions began last autumn. According to the joint statement issued by the Competition Authority and Ministry of Health, regulators are particularly concerned about market concentration in critical care treatments. Independent science advisors have questioned Helios Biotech's projections that efficiency gains could balance escalating costs. Helios maintains the merger is essential for advancing research into rapid-response antivirals, while the Veloran Patients Protection Council alleges the deal will limit access to essential immunotherapies. Government analysts project a potential surge in out-of-pocket medical spending over the next year if current trends persist, though Helios executives argue the long-term effects will favor national health security. 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launches citywide quantum-safe messaging service after transit breach\n[lead] In northern Velora, Helix Forge has launched a $48 million encrypted-messaging service for municipal agencies and small businesses, six months after a ransomware incident exposed scheduling files at the city's transit authority. The product, called Bastion Relay, combines post-quantum encryption with conventional keys and automatically reroutes messages when a server is unreachable. Company documents reviewed by the Velora Ledger show that its pilot processed 2.4 million messages in March, up 38% from the December trial, while the monthly fee is $14 per account compared with roughly $21 for comparable managed systems. Transit dispatcher Oren Vale, whose team lost access to route updates during the earlier attack, said the new service restored secure communications within seconds during a demonstration observed by reporters. Helix Forge said 17 agencies have signed contracts worth $6.8 million over three years. Independent cryptographer Sera Noll of the Meridian Technical Institute said the layered design reduces exposure to future attacks but does not eliminate risks from stolen devices or careless users. City procurement records confirm the rollout, and firsthand tests by the Ledger found that messages remained available after engineers disabled two relay nodes. The company plans to add hospitals and schools by November.", "text": "[headline] Helix Forge launches citywide quantum-safe messaging service after transit breach\n[lead] In northern Velora, Helix Forge has launched a $48 million encrypted-messaging service for municipal agencies and small businesses, six months after a ransomware incident exposed scheduling files at the city's transit authority. The product, called Bastion Relay, combines post-quantum encryption with conventional keys and automatically reroutes messages when a server is unreachable. Company documents reviewed by the Velora Ledger show that its pilot processed 2.4 million messages in March, up 38% from the December trial, while the monthly fee is $14 per account compared with roughly $21 for comparable managed systems. Transit dispatcher Oren Vale, whose team lost access to route updates during the earlier attack, said the new service restored secure communications within seconds during a demonstration observed by reporters. Helix Forge said 17 agencies have signed contracts worth $6.8 million over three years. Independent cryptographer Sera Noll of the Meridian Technical Institute said the layered design reduces exposure to future attacks but does not eliminate risks from stolen devices or careless users. City procurement records confirm the rollout, and firsthand tests by the Ledger found that messages remained available after engineers disabled two relay nodes. 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Satellite-Based Stress Mapping for Clinically Safer Agricultural Credit Decisions\n[abstract] More reliable identification of financially vulnerable farms could reduce delayed treatment for stress-related illness among rural borrowers, while also improving the targeting of agricultural credit policy. We design TerraLien, an engineered decision system that combines multispectral satellite imagery, parcel geometry, and spatially smoothed market indicators to estimate neighborhood-level repayment stress. The implementation uses public Sentinel-2 imagery, World Bank commodity-price series, and the USDA Cropland Data Layer rather than proprietary clinical records. A spatial cross-validation protocol evaluates gradient-boosted risk surfaces against observed delinquency aggregates across 186 districts. TerraLien improved area-under-curve performance by 0.08 (95% confidence interval [0.04, 0.12]) over a nonspatial baseline and identified price-shock clusters at a 7.4 kPa-equivalent pressure index threshold. Although the system does not diagnose individuals, its calibrated alerts may help health ministries anticipate clinics serving populations exposed to debt-related anxiety and delayed care. The study positions remote sensing as a physically grounded engineering instrument for economic surveillance, with safeguards against ecological fallacy and discriminatory lending.", "text": "[title] Satellite-Based Stress Mapping for Clinically Safer Agricultural Credit Decisions\n[abstract] More reliable identification of financially vulnerable farms could reduce delayed treatment for stress-related illness among rural borrowers, while also improving the targeting of agricultural credit policy. We design TerraLien, an engineered decision system that combines multispectral satellite imagery, parcel geometry, and spatially smoothed market indicators to estimate neighborhood-level repayment stress. The implementation uses public Sentinel-2 imagery, World Bank commodity-price series, and the USDA Cropland Data Layer rather than proprietary clinical records. A spatial cross-validation protocol evaluates gradient-boosted risk surfaces against observed delinquency aggregates across 186 districts. TerraLien improved area-under-curve performance by 0.08 (95% confidence interval [0.04, 0.12]) over a nonspatial baseline and identified price-shock clusters at a 7.4 kPa-equivalent pressure index threshold. Although the system does not diagnose individuals, its calibrated alerts may help health ministries anticipate clinics serving populations exposed to debt-related anxiety and delayed care. 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"engineering", "economics", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "field", "logits": [ -6.758265495300293, -2.5408363342285156, -8.970832824707031, -6.571799278259277, -5.914388179779053, -8.16366195678711, -4.379730701446533, 1.1568979024887085, -0.5645145177841187, -6.410797595977783 ], "probs": [ 0.00030183009221218526, 0.020481828600168228, 3.302607365185395e-05, 0.00036370038287714124, 0.000701865297742188, 7.402984192594886e-05, 0.0032564697321504354, 0.8265599608421326, 0.147800013422966, 0.0004272341029718518 ], "decision": "engineering", "decision_probs": 0.8265599608421326 } ], "classify_text": { "field": { "label": "engineering", "confidence": 0.8265599608421326 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "field": [ "other" ] } }, { "id": "fd/paper_field/036", "source": { "set": "fast_decisions", "domain": "paper_field", "row": 36 }, "text_raw": "[title] Survey-Calibrated Dust Forecasting for Autonomous Mars Sampling Stations\n[abstract] We report the construction and field validation of Asteria, an onboard forecasting system that predicts hazardous dust loading for autonomous sampling stations operating in a simulated Martian surface environment. The prototype combines sky-camera imagery, electrostatic particle counts, and atmospheric-pressure telemetry with priors elicited through questionnaires completed by 86 planetary geologists, roboticists, and mission-operations engineers. Respondents consistently ranked visibility loss and filter clogging as the most consequential precursors, although their confidence varied substantially across storm regimes. A gradient-boosted probabilistic model encoded these judgments alongside 14 months of chamber observations and was evaluated during 240 controlled dust events. Asteria predicted six-hour filter-failure risk with an area under the precision-recall curve of 0.91 (95% confidence interval, 0.88–0.94), outperforming expert-only scoring by 0.18 in effect size. Hardware-in-the-loop trials showed that adaptive sampling reduced unnecessary sensor activation by 31%. The results indicate that questionnaire-derived operational knowledge can improve predictive autonomy in sparse-data planetary environments.", "text": "[title] Survey-Calibrated Dust Forecasting for Autonomous Mars Sampling Stations\n[abstract] We report the construction and field validation of Asteria, an onboard forecasting system that predicts hazardous dust loading for autonomous sampling stations operating in a simulated Martian surface environment. The prototype combines sky-camera imagery, electrostatic particle counts, and atmospheric-pressure telemetry with priors elicited through questionnaires completed by 86 planetary geologists, roboticists, and mission-operations engineers. Respondents consistently ranked visibility loss and filter clogging as the most consequential precursors, although their confidence varied substantially across storm regimes. A gradient-boosted probabilistic model encoded these judgments alongside 14 months of chamber observations and was evaluated during 240 controlled dust events. Asteria predicted six-hour filter-failure risk with an area under the precision-recall curve of 0.91 (95% confidence interval, 0.88–0.94), outperforming expert-only scoring by 0.18 in effect size. Hardware-in-the-loop trials showed that adaptive sampling reduced unnecessary sensor activation by 31%. The results indicate that questionnaire-derived operational knowledge can improve predictive autonomy in sparse-data planetary environments.", "tasks": { "field": { "labels": [ "biology", "medicine", "chemistry", "physics", "computer_science", "mathematics", "earth_science", "engineering", "economics", "other" ], "multi_label": false } }, "seq_len": 259, "n_labels": 10, "n_words": 192, "input_ids": [ 287, 128003, 946, 287, 128007, 8726, 128007, 3243, 128007, 7545, 128007, 7165, 128007, 1214, 616, 16238, 128007, 9528, 128007, 2574, 616, 16238, 128007, 2981, 128007, 8306, 128007, 340, 1263, 1263, 128002, 647, 1650, 6311, 2932, 271, 110097, 4376, 20660, 270, 12014, 57292, 10162, 4460, 647, 7306, 6311, 301, 815, 262, 1515, 263, 946, 10872, 265, 283, 51502, 366, 299, 15410, 20660, 492, 272, 21358, 11891, 4376, 6849, 270, 12014, 10162, 4460, 2161, 267, 266, 18988, 44482, 3929, 1694, 1192, 323, 262, 11013, 7198, 3907, 271, 26450, 10629, 366, 46672, 11685, 6448, 366, 263, 13123, 271, 21635, 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"▁,", "▁0", "▁.", "▁88", "▁–", "▁0", "▁.", "▁94", "▁)", "▁,", "▁outperforming", "▁expert", "-", "only", "▁scoring", "▁by", "▁0", "▁.", "▁18", "▁in", "▁effect", "▁size", "▁.", "▁hardware", "-", "in", "-", "the", "-", "loop", "▁trials", "▁showed", "▁that", "▁adaptive", "▁sampling", "▁reduced", "▁unnecessary", "▁sensor", "▁activation", "▁by", "▁31", "▁%", "▁.", "▁the", "▁results", "▁indicate", "▁that", "▁questionnaire", "-", "derived", "▁operational", "▁knowledge", "▁can", "▁improve", "▁predictive", "▁autonomy", "▁in", "▁sparse", "-", "data", "▁planetary", "▁environments", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 8, 10, 12, 16, 18, 22, 24, 26 ] ], "task_results": [ { "task": "field", "labels": [ "biology", "medicine", "chemistry", "physics", "computer_science", "mathematics", "earth_science", "engineering", "economics", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "field", "logits": [ -5.7464752197265625, -5.555745601654053, -5.8732404708862305, -3.546691656112671, -2.90804386138916, -4.5227952003479, 0.8688481450080872, -1.6247141361236572, -5.1680731773376465, -3.260248899459839 ], "probs": [ 0.0011702534975484014, 0.0014161615399643779, 0.0010309236822649837, 0.010559270158410072, 0.019998393952846527, 0.003978482447564602, 0.8735312819480896, 0.07216691970825195, 0.0020867804996669292, 0.01406158972531557 ], "decision": "earth_science", "decision_probs": 0.8735312819480896 } ], "classify_text": { "field": { "label": "earth_science", "confidence": 0.8735312819480896 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "field": [ "computer_science" ] } }, { "id": "fd/paper_field/040", "source": { "set": "fast_decisions", "domain": "paper_field", "row": 40 }, "text_raw": "[title] Probabilistic Calibration of a Distributed Raman Sensor for Porous Composite Aging\n[abstract] Reliable forecasts of chemical degradation could extend the service life of polymer–silica composites monitored in processing laboratories. We design LatticeRaman, a sensor-network inference system that estimates local oxidation kinetics from sparse, irregular Raman spectra. The model treats peak-area ratios, temperature, and exposure duration as noisy observations of a reaction–diffusion law, dC/dt = -k(T)C + D∇²C, with hierarchical priors on activation energy and diffusivity. Synthetic experiments generated from finite-element concentration fields and instrument-specific noise show that posterior medians recover the effective rate constant within 8% across unseen porosity patterns. Under a 95% credible interval, predicted time to the 10% carbonyl threshold has mean absolute coverage error of 3.1 percentage points. A particle-based filter identified sensor drift without materially widening spatial estimates. These results suggest that statistically calibrated chemical sensing, rather than denser instrumentation alone, can support screening of composite batches and guide laboratory maintenance decisions. The computational framework is released under the coined protocol name “peak-weave” for reproducible comparison.", "text": "[title] Probabilistic Calibration of a Distributed Raman Sensor for Porous Composite Aging\n[abstract] Reliable forecasts of chemical degradation could extend the service life of polymer–silica composites monitored in processing laboratories. We design LatticeRaman, a sensor-network inference system that estimates local oxidation kinetics from sparse, irregular Raman spectra. The model treats peak-area ratios, temperature, and exposure duration as noisy observations of a reaction–diffusion law, dC/dt = -k(T)C + D∇²C, with hierarchical priors on activation energy and diffusivity. Synthetic experiments generated from finite-element concentration fields and instrument-specific noise show that posterior medians recover the effective rate constant within 8% across unseen porosity patterns. Under a 95% credible interval, predicted time to the 10% carbonyl threshold has mean absolute coverage error of 3.1 percentage points. A particle-based filter identified sensor drift without materially widening spatial estimates. These results suggest that statistically calibrated chemical sensing, rather than denser instrumentation alone, can support screening of composite batches and guide laboratory maintenance decisions. The computational framework is released under the coined protocol name “peak-weave” for reproducible comparison.", "tasks": { "field": { "labels": [ "biology", "medicine", "chemistry", "physics", "computer_science", "mathematics", "earth_science", "engineering", "economics", "other" ], "multi_label": false } }, "seq_len": 267, "n_labels": 10, "n_words": 212, "input_ids": [ 287, 128003, 946, 287, 128007, 8726, 128007, 3243, 128007, 7545, 128007, 7165, 128007, 1214, 616, 16238, 128007, 9528, 128007, 2574, 616, 16238, 128007, 2981, 128007, 8306, 128007, 340, 1263, 1263, 128002, 647, 1650, 6311, 49773, 17614, 265, 266, 4928, 15359, 1398, 5185, 270, 25855, 9136, 6934, 647, 7306, 6311, 2899, 13243, 265, 3583, 15316, 387, 4388, 262, 506, 432, 265, 12965, 377, 24260, 35258, 10815, 267, 2466, 17111, 323, 301, 587, 26600, 65793, 366, 266, 5185, 271, 21950, 27440, 492, 272, 5092, 588, 21365, 46813, 292, 23731, 366, 16735, 15359, 1398, 28139, 323, 262, 1040, 7103, 4587, 271, 14352, 15117, 366, 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"class_act": "auto", "prompt_str": "field", "logits": [ -7.917121887207031, -8.017349243164062, 4.845370292663574, -6.596733093261719, -5.835498332977295, -7.568449020385742, -6.784567356109619, -5.248450756072998, -7.110211372375488, -6.306667804718018 ], "probs": [ 2.865961960196728e-06, 2.5926401576725766e-06, 0.9998856782913208, 1.0732675036706496e-05, 2.2977790649747476e-05, 4.0615996113047e-06, 8.894722668628674e-06, 4.132946560275741e-05, 6.422545538953273e-06, 1.4344372175401077e-05 ], "decision": "chemistry", "decision_probs": 0.9998856782913208 } ], "classify_text": { "field": { "label": "chemistry", "confidence": 0.9998856782913208 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "field": [ "computer_science" ] } }, { "id": "fd/paper_field/043", "source": { "set": "fast_decisions", "domain": "paper_field", "row": 43 }, "text_raw": "[title] Optimizing Yttriox Membrane Networks: Predictive Proofs of Crop Transpiration via the MELANCHO Dataset\n[abstract] Persistent inefficiencies in irrigation scheduling stem from gaps in predicting field transpiration using sensor-derived parameters alone. In this study, we introduce MELANCHO, a composite dataset aggregating multisystem clinical crop observations from 1062 monitored patients—here, mature Solax varietals—under variable fertilizer input regimes. Yttriox-embedded polymer membranes were engineered into root zone matrices and their electrical conductance (σ) was continuously monitored. We developed VarPolyNet, a hybrid chemical-computation prototype, to infer transpiration rates as T_p = f(L, σ, ΔΨ) across N treatment blocks. Formal proof of predictive validity leveraged optimization dualities and a Lagrangian upper bound, confirming that VarPolyNet upper envelopes match observed rates to within ε < 0.02 for all recorded episodes (p < 0.001). While the approach establishes a statistically robust association, results do not exclude concurrent hydrodynamic drivers. The findings indicate engineered yttriox membranes can reliably inform scheduling policies in large-scale field systems.", "text": "[title] Optimizing Yttriox Membrane Networks: Predictive Proofs of Crop Transpiration via the MELANCHO Dataset\n[abstract] Persistent inefficiencies in irrigation scheduling stem from gaps in predicting field transpiration using sensor-derived parameters alone. In this study, we introduce MELANCHO, a composite dataset aggregating multisystem clinical crop observations from 1062 monitored patients—here, mature Solax varietals—under variable fertilizer input regimes. Yttriox-embedded polymer membranes were engineered into root zone matrices and their electrical conductance (σ) was continuously monitored. We developed VarPolyNet, a hybrid chemical-computation prototype, to infer transpiration rates as T_p = f(L, σ, ΔΨ) across N treatment blocks. Formal proof of predictive validity leveraged optimization dualities and a Lagrangian upper bound, confirming that VarPolyNet upper envelopes match observed rates to within ε < 0.02 for all recorded episodes (p < 0.001). While the approach establishes a statistically robust association, results do not exclude concurrent hydrodynamic drivers. The findings indicate engineered yttriox membranes can reliably inform scheduling policies in large-scale field systems.", "tasks": { "field": { "labels": [ "biology", "medicine", "chemistry", "physics", "computer_science", "mathematics", "earth_science", "engineering", "economics", "other" ], "multi_label": false } }, "seq_len": 257, "n_labels": 10, "n_words": 193, "input_ids": [ 287, 128003, 946, 287, 128007, 8726, 128007, 3243, 128007, 7545, 128007, 7165, 128007, 1214, 616, 16238, 128007, 9528, 128007, 2574, 616, 16238, 128007, 2981, 128007, 8306, 128007, 340, 1263, 1263, 128002, 647, 1650, 6311, 21094, 2982, 297, 12909, 19993, 9852, 3522, 877, 17006, 34338, 265, 6648, 119682, 1096, 262, 69785, 13356, 12438, 647, 7306, 6311, 10136, 54021, 267, 13624, 10089, 6474, 292, 9159, 267, 16878, 946, 119682, 478, 5185, 271, 22345, 5218, 1585, 323, 267, 291, 797, 366, 301, 4506, 69785, 13356, 366, 266, 9136, 12438, 73233, 2000, 14420, 2877, 6648, 7940, 292, 466, 8313, 10815, 1171, 533, 422, 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-5.2792887687683105, -5.284494400024414 ], "probs": [ 0.0006258244975470006, 0.0006046818452887237, 0.003066275967285037, 0.00019213084306102246, 0.0002425243437755853, 6.44932733848691e-05, 0.001534065930172801, 0.99293452501297, 0.00036873118369840086, 0.000366816675523296 ], "decision": "engineering", "decision_probs": 0.99293452501297 } ], "classify_text": { "field": { "label": "engineering", "confidence": 0.99293452501297 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "field": [ "computer_science" ] } }, { "id": "fd/paper_field/091", "source": { "set": "fast_decisions", "domain": "paper_field", "row": 91 }, "text_raw": "[title] A Physical Market Model for Diagnosing Heat-Stress Collapse in Irrigated Sorghum\n[abstract] Progressive leaf-rolling in irrigated sorghum is commonly treated as a water-management signal, although archived agronomic surveys suggest that its earliest manifestation may reflect impaired hydraulic conductance rather than soil deficit alone. We reconstructed 28 years of field observations from the fictional Keldran Agricultural Archive, combining canopy-temperature logs, gravimetric moisture records, harvest reports, and regional weather reanalyses. A coupled radiative-transfer and soil–plant energy-balance model, designated Hƒ-7, represented xylem resistance as a latent state and estimated disease-like physiological decline through particle filtering. The numerical system was calibrated against 612 historical plots and evaluated by blocked temporal validation. At the clinically relevant threshold for severe dehydration physiology, the model identified affected plots with an odds ratio of 4.8 (95% CI, 3.6–6.2) and an absolute risk increase of 0.19 (95% CI, 0.14–0.24) during heat waves. Economic optimization terms improved communication of intervention value but did not alter the physical diagnosis. These findings support early physiological screening before irreversible crop injury occurs.", "text": "[title] A Physical Market Model for Diagnosing Heat-Stress Collapse in Irrigated Sorghum\n[abstract] Progressive leaf-rolling in irrigated sorghum is commonly treated as a water-management signal, although archived agronomic surveys suggest that its earliest manifestation may reflect impaired hydraulic conductance rather than soil deficit alone. We reconstructed 28 years of field observations from the fictional Keldran Agricultural Archive, combining canopy-temperature logs, gravimetric moisture records, harvest reports, and regional weather reanalyses. A coupled radiative-transfer and soil–plant energy-balance model, designated Hƒ-7, represented xylem resistance as a latent state and estimated disease-like physiological decline through particle filtering. The numerical system was calibrated against 612 historical plots and evaluated by blocked temporal validation. At the clinically relevant threshold for severe dehydration physiology, the model identified affected plots with an odds ratio of 4.8 (95% CI, 3.6–6.2) and an absolute risk increase of 0.19 (95% CI, 0.14–0.24) during heat waves. Economic optimization terms improved communication of intervention value but did not alter the physical diagnosis. 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inter-regional pentathlon. Bitterly cold and foggy conditions shrouded the course, forcing both teams to adapt quickly from the start of round one. The All-Stars’ Leona Fyln opened with an aggressive serve placement routine in the volleyball set, targeting the deep left court and notching six aces, but a net strap malfunction midway through the second heat halted play for nearly ten minutes. After officials replaced the strap, momentum shifted, with Quincey Rael of the Travers responding by slicing sharp drop returns, making use of the reduced visibility to unsettle the home side. Across the subsequent fencing and table tennis events, points were traded evenly, with Garsley's Eolan Jex assisting in pivotal relay legs. Neither side could establish a true lead, resulting in a dramatic 147-147 tie. The crowd and local press named it one of the season's most improbable draws.", "text": "[recap]\nIn front of shivering home fans at Quendell Grounds, the Garsley All-Stars hosted the visiting Xenith Travers in the third tour stop of this year’s inter-regional pentathlon. Bitterly cold and foggy conditions shrouded the course, forcing both teams to adapt quickly from the start of round one. The All-Stars’ Leona Fyln opened with an aggressive serve placement routine in the volleyball set, targeting the deep left court and notching six aces, but a net strap malfunction midway through the second heat halted play for nearly ten minutes. After officials replaced the strap, momentum shifted, with Quincey Rael of the Travers responding by slicing sharp drop returns, making use of the reduced visibility to unsettle the home side. Across the subsequent fencing and table tennis events, points were traded evenly, with Garsley's Eolan Jex assisting in pivotal relay legs. Neither side could establish a true lead, resulting in a dramatic 147-147 tie. 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"decision_probs": 0.9999836683273315 } ], "classify_text": { "sport": { "label": "other", "confidence": 0.7967221736907959 }, "result": { "label": "draw", "confidence": 1.0 }, "upset": { "label": "yes", "confidence": 0.9999836683273315 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "sport": [ "other" ], "result": [ "draw" ], "upset": [ "yes" ] } }, { "id": "fd/sports_recap/016", "source": { "set": "fast_decisions", "domain": "sports_recap", "row": 16 }, "text_raw": "[recap]\nAway side Larkspur Athletic secured a 2-0 victory over Meridian Vale in the North Circuit qualification round at the Quaylight Arena, an indoor venue where controlled lighting kept the synthetic surface glare-free. Larkspur’s 4-2-3-1 initially ceded the wings, then rotated its attacking midfielders to hunt the hosts’ narrow fullbacks. Striker Oren Cade opened the scoring in the 38th minute with a season-best ninth qualification goal, finishing a cutback after a quick third-man exchange. Meridian changed to a 3-4-2-1 at halftime, but Larkspur’s double pivot screened the central lanes. A disputed touch decision near the sideline stopped a promising home attack, with replays unable to settle whether the ball had crossed the line. Larkspur substituted winger Vesa Noll for fresh pressing in the 71st minute, and defender Taren Vos headed in after a corner seven minutes later. Six minutes of added time brought no reply, leaving the visitors one step from the group stage.", "text": "[recap]\nAway side Larkspur Athletic secured a 2-0 victory over Meridian Vale in the North Circuit qualification round at the Quaylight Arena, an indoor venue where controlled lighting kept the synthetic surface glare-free. Larkspur’s 4-2-3-1 initially ceded the wings, then rotated its attacking midfielders to hunt the hosts’ narrow fullbacks. Striker Oren Cade opened the scoring in the 38th minute with a season-best ninth qualification goal, finishing a cutback after a quick third-man exchange. Meridian changed to a 3-4-2-1 at halftime, but Larkspur’s double pivot screened the central lanes. A disputed touch decision near the sideline stopped a promising home attack, with replays unable to settle whether the ball had crossed the line. Larkspur substituted winger Vesa Noll for fresh pressing in the 71st minute, and defender Taren Vos headed in after a corner seven minutes later. 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0.5877715349197388 } ], "classify_text": { "sport": { "label": "football", "confidence": 0.511540949344635 }, "result": { "label": "win", "confidence": 0.9860683679580688 }, "upset": { "label": "no", "confidence": 0.5877715349197388 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "sport": [ "soccer" ], "result": [ "win" ], "upset": [ "no" ] } }, { "id": "fd/sports_recap/063", "source": { "set": "fast_decisions", "domain": "sports_recap", "row": 63 }, "text_raw": "[recap]\nThe final whistle signaled a measured 3-2 triumph for the Cleve'n-Dawn Blades over the Ashvale Storm in the highly anticipated Aurora Cup final, held on the arid, altitude-challenged Cordera Ridge circuit. In a contest marked by alternating momentum across two meticulously managed halves, the Blades' aggressive box-to-box rotation patterns consistently disrupted Ashvale's fragile man-marking scheme. Analyst Lysan O'Rowe noted that substitute Rahim-Joel Teague (wearing #17) provided a crucial assist sequence after Blades' extended possession during the second half, despite a mid-match caution period prompted by a contentious charge inside the penalty arc. Tactical rigidity from Ashvale—evidenced by limited matchup hunting—proved costly; meanwhile, the Blades' late-game adjustment to a 4-3-2-1 formation absorbed pressure in added time, with Yasmin LeClerc notching two assists and a decisive interception. Although neither side dominated statistically, the Blades executed with superior discipline, earning their first Aurora Cup title with poise under dry and oxygen-thin conditions.", "text": "[recap]\nThe final whistle signaled a measured 3-2 triumph for the Cleve'n-Dawn Blades over the Ashvale Storm in the highly anticipated Aurora Cup final, held on the arid, altitude-challenged Cordera Ridge circuit. In a contest marked by alternating momentum across two meticulously managed halves, the Blades' aggressive box-to-box rotation patterns consistently disrupted Ashvale's fragile man-marking scheme. Analyst Lysan O'Rowe noted that substitute Rahim-Joel Teague (wearing #17) provided a crucial assist sequence after Blades' extended possession during the second half, despite a mid-match caution period prompted by a contentious charge inside the penalty arc. Tactical rigidity from Ashvale—evidenced by limited matchup hunting—proved costly; meanwhile, the Blades' late-game adjustment to a 4-3-2-1 formation absorbed pressure in added time, with Yasmin LeClerc notching two assists and a decisive interception. Although neither side dominated statistically, the Blades executed with superior discipline, earning their first Aurora Cup title with poise under dry and oxygen-thin conditions.", "tasks": { "sport": { "labels": [ "football", "basketball", "baseball", "soccer", "tennis", "cricket", "motorsport", "other" ], "multi_label": false }, "result": { "labels": [ "win", "loss", "draw", "upcoming" ], "multi_label": false }, "upset": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 271, "n_labels": 14, "n_words": 182, "input_ids": [ 287, 128003, 3294, 287, 128007, 2242, 128007, 4628, 128007, 5000, 128007, 6135, 128007, 6588, 128007, 9954, 128007, 53209, 128007, 340, 1263, 1263, 128001, 287, 128003, 868, 287, 128007, 1079, 128007, 1265, 128007, 2580, 128007, 3181, 1263, 1263, 128001, 287, 128003, 5969, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 20505, 6311, 262, 1061, 17929, 32176, 266, 4836, 404, 271, 445, 14291, 270, 262, 51760, 415, 382, 2030, 271, 59375, 11689, 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outcome that, for many locals (given Wanderers were widely expected to lose), seemed as unlikely as the scoreline itself. The opening forty-five was cagey, but after a medical stoppage midway through the first half (striker Mylo Greer received brief treatment for a clash on the touchline, returning quickly with minimal delay), Ashwall found their moment: Isla Rowan released a driven through ball, catching Linton’s high press a fraction late and setting up Corbin Eren’s cool finish. Linton responded after halftime by shifting to a compact 5-3-2, closing passing lanes before pressing triggers at wide midfield. Substitute winger Kaden Solon, introduced with ten to play, created late drama with three dangerous deliveries, one culminating in the equalizer off a wicked deflection. While Ashwall's striking duo partnered well to control the space behind Linton's full-backs, neither club could force a winner; spectators left lauding the Wanderers’ resilience under relentless pressure and heavy, overcast skies.", "text": "Notwithstanding the frost-laden wind swirling around Dawntide Stadium, the Ashwall Wanderers and Linton Spire played out a gripping 1-1 draw in the Northreach Cup final — an outcome that, for many locals (given Wanderers were widely expected to lose), seemed as unlikely as the scoreline itself. The opening forty-five was cagey, but after a medical stoppage midway through the first half (striker Mylo Greer received brief treatment for a clash on the touchline, returning quickly with minimal delay), Ashwall found their moment: Isla Rowan released a driven through ball, catching Linton’s high press a fraction late and setting up Corbin Eren’s cool finish. Linton responded after halftime by shifting to a compact 5-3-2, closing passing lanes before pressing triggers at wide midfield. Substitute winger Kaden Solon, introduced with ten to play, created late drama with three dangerous deliveries, one culminating in the equalizer off a wicked deflection. 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The event combined timed laps, pit-window strategy, and a demonstration heat whose result could not count toward the series. Quenby Arlès set the early benchmark in sector one, but her Morrow-Kestrel prototype lost time through the slick second sector, recording 1:48.62 before a cautious lap at 1:51.04. Rivals adjusted their bowling changes and field placements in the charity cricket segment, with captains moving a deep midwicket and sending a runner on the second ball; the running between wickets remained sharp despite the wet outfield. A medical stoppage followed a collision near the service lane and was handled without further disruption. The championship contenders then entered the final pit window, where the leading car's 11.8-second stop was offset by a slower exit lap. Officials reported finishing gaps of less than three seconds in the timed sectors, but lightning near the circuit forced the title race to be postponed. The noisy home crowd left without a completed result.", "text": "[recap]\nWith the championship points still undecided, the rain-softened grass at Veyra Park hosted a tense title-race meeting on Saturday, though no winner was declared after officials suspended the final classification. The event combined timed laps, pit-window strategy, and a demonstration heat whose result could not count toward the series. Quenby Arlès set the early benchmark in sector one, but her Morrow-Kestrel prototype lost time through the slick second sector, recording 1:48.62 before a cautious lap at 1:51.04. Rivals adjusted their bowling changes and field placements in the charity cricket segment, with captains moving a deep midwicket and sending a runner on the second ball; the running between wickets remained sharp despite the wet outfield. A medical stoppage followed a collision near the service lane and was handled without further disruption. The championship contenders then entered the final pit window, where the leading car's 11.8-second stop was offset by a slower exit lap. Officials reported finishing gaps of less than three seconds in the timed sectors, but lightning near the circuit forced the title race to be postponed. 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"[recap]\nIn the latest fixture of the National Dart League, the Valtor Spinners and Greystone Griffins played out an enthralling contest at the Old Willow Arena. The pitch, heavily rain-softened, made footing tricky, but the noisy home crowd urged the Spinners on. Early in the first inning, batsman Devan Moch compiled a solid 67 over 54 throws, building a steady partnership with lauded patient shooter Tara Vess, who contributed 45 in 38. Meanwhile, Greystone’s spinners changed tactics mid-game, opting for tighter line placements around the treble 20 to force errors. A controversial call arose in the 45th throw when a dart was adjudged outside the scoring zone by margin of 0.3 mm, much to the visiting side’s protest. Both teams kept neck and neck, with running averages near 90%. Despite tactical bowling shifts and aggressive runs, neither side managed to clear the 150-mark lead, ending the match level at 345 points each, much to the crowd's mixed delight and disappointment.", "text": "[recap]\nIn the latest fixture of the National Dart League, the Valtor Spinners and Greystone Griffins played out an enthralling contest at the Old Willow Arena. The pitch, heavily rain-softened, made footing tricky, but the noisy home crowd urged the Spinners on. Early in the first inning, batsman Devan Moch compiled a solid 67 over 54 throws, building a steady partnership with lauded patient shooter Tara Vess, who contributed 45 in 38. Meanwhile, Greystone’s spinners changed tactics mid-game, opting for tighter line placements around the treble 20 to force errors. A controversial call arose in the 45th throw when a dart was adjudged outside the scoring zone by margin of 0.3 mm, much to the visiting side’s protest. Both teams kept neck and neck, with running averages near 90%. 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0.1579245775938034, 0.8420754075050354 ], "decision": "no", "decision_probs": 0.8420754075050354 } ], "classify_text": { "sport": { "label": "cricket", "confidence": 0.5003219246864319 }, "result": { "label": "draw", "confidence": 0.9841650724411011 }, "upset": { "label": "no", "confidence": 0.8420754075050354 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "sport": [ "other" ], "result": [ "draw" ], "upset": [ "yes" ] } }, { "id": "fd/sports_recap/097", "source": { "set": "fast_decisions", "domain": "sports_recap", "row": 97 }, "text_raw": "[recap]\nOn a frostbitten afternoon at Hollowmire Championship Grounds, the underdog Westerleigh Hawks claimed the regional tennis cup by overturning the title favorite, Eastvale Raiders, in a gripping best-of-five sets team tie. Despite icy winds swirling across the court and limited visibility causing several baseline misjudgments, Hawks' captain Rina Skoll surged ahead early, using pinpoint serves to exploit gaps wide to her opponent's backhand. A third-set breaker was interrupted when Skoll's racquet strings snapped mid-point, requiring a lengthy delay while officials brought a replacement racquet from the outside locker area. Once play resumed, her teammate Jori Tanklessen maintained momentum by rolling deep, heavy returns that consistently pinned the Raiders on defense. The final tally saw the Hawks outpace Eastvale 7-6(4), 2-6, 6-4, 6-2, with Skoll delivering 13 aces and Tanklessen racking up 27 rally winners, stunning the capacity crowd and analysts alike with their tactical nerve and unexpected composure in the cold.", "text": "[recap]\nOn a frostbitten afternoon at Hollowmire Championship Grounds, the underdog Westerleigh Hawks claimed the regional tennis cup by overturning the title favorite, Eastvale Raiders, in a gripping best-of-five sets team tie. Despite icy winds swirling across the court and limited visibility causing several baseline misjudgments, Hawks' captain Rina Skoll surged ahead early, using pinpoint serves to exploit gaps wide to her opponent's backhand. A third-set breaker was interrupted when Skoll's racquet strings snapped mid-point, requiring a lengthy delay while officials brought a replacement racquet from the outside locker area. Once play resumed, her teammate Jori Tanklessen maintained momentum by rolling deep, heavy returns that consistently pinned the Raiders on defense. 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The counter service was brisk, with friendly chatter about the live jazz event that had just started across the street. We ordered a variety of mezze plates and a grilled low-country fish dish recommended by the server. Although the pick-up area was easy to find, it took nearly thirty minutes for our order to be ready, which tested our patience amid the upbeat atmosphere. Once seated, we noticed the polished tiles glistening under soft lantern lights and appreciated how spotless the eating area was despite the bustling crowd. The food’s seasoning was subtle, leaning toward traditional flavors rather than bold zest, and portions were generous enough for casual sharing. Our server circled back occasionally to refresh drinks without intrusion, making the wait more bearable. Pricing aligned reasonably with local standards, considering the prime location and event draw. Overall, the experience felt comfortably familiar rather than striking, suitable for a relaxed outing with longtime friends or newcomers exploring Sandstone Bay's vibrant scene.", "text": "[place] Sailfish Cove, Sandstone Bay\n[text] Mara, my fictional dining companion, remarked on the scent of sea salt mingling with sizzling skewers as we approached Sailfish Cove, a small Mediterranean seafood spot nestled along the harborfront. The counter service was brisk, with friendly chatter about the live jazz event that had just started across the street. We ordered a variety of mezze plates and a grilled low-country fish dish recommended by the server. Although the pick-up area was easy to find, it took nearly thirty minutes for our order to be ready, which tested our patience amid the upbeat atmosphere. Once seated, we noticed the polished tiles glistening under soft lantern lights and appreciated how spotless the eating area was despite the bustling crowd. The food’s seasoning was subtle, leaning toward traditional flavors rather than bold zest, and portions were generous enough for casual sharing. Our server circled back occasionally to refresh drinks without intrusion, making the wait more bearable. Pricing aligned reasonably with local standards, considering the prime location and event draw. 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"confidence": 0.5601073503494263 }, { "label": "wait", "confidence": 0.7967519760131836 }, { "label": "cleanliness", "confidence": 0.8065171837806702 } ] }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "sentiment": [ "neutral" ], "aspects": [ "food", "service", "price", "ambiance", "wait", "cleanliness" ] } }, { "id": "fd/restaurant_review/084", "source": { "set": "fast_decisions", "domain": "restaurant_review", "row": 84 }, "text_raw": "[place] Cactus Relay, Arroyo Bend\n[text] Why did we wait so long to try it? My date and I had booked a table at Cactus Relay for our first dinner together, arriving during a neighborhood festival whose live brass band was playing just beyond the block. I was new to Arroyo Bend, so finding the entrance took a minute, and finding a clean empty table took longer; one had sticky rings, another held abandoned glasses, but a host quickly reset a small table near the window. The room was bright, crowded, and cheerful, with papel picado overhead, though conversation competed with the music outside. We ordered tacos al pastor, charred mushroom tacos, and two aguas frescas. Everything tasted fresh, especially the pineapple salsa and the warm tortillas, although the mushroom filling needed more seasoning. Service was courteous and accurate, if somewhat stretched by the event crowd. Compared with fictional neighbors Luna Comal and Barrio Azul, Cactus Relay felt less polished but more generous with portions; prices were reasonable for a full-service place. The wait for our food reached nearly thirty-five minutes, yet our server explained the delay and brought salsa macha. Clean cutlery and a spotless restroom reassured me, but the neglected first tables left a mixed impression. I would return for tacos, perhaps para llevar, after the festival rush.", "text": "[place] Cactus Relay, Arroyo Bend\n[text] Why did we wait so long to try it? My date and I had booked a table at Cactus Relay for our first dinner together, arriving during a neighborhood festival whose live brass band was playing just beyond the block. I was new to Arroyo Bend, so finding the entrance took a minute, and finding a clean empty table took longer; one had sticky rings, another held abandoned glasses, but a host quickly reset a small table near the window. The room was bright, crowded, and cheerful, with papel picado overhead, though conversation competed with the music outside. We ordered tacos al pastor, charred mushroom tacos, and two aguas frescas. Everything tasted fresh, especially the pineapple salsa and the warm tortillas, although the mushroom filling needed more seasoning. Service was courteous and accurate, if somewhat stretched by the event crowd. Compared with fictional neighbors Luna Comal and Barrio Azul, Cactus Relay felt less polished but more generous with portions; prices were reasonable for a full-service place. The wait for our food reached nearly thirty-five minutes, yet our server explained the delay and brought salsa macha. Clean cutlery and a spotless restroom reassured me, but the neglected first tables left a mixed impression. 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"benefits_request", "row": 22 }, "text_raw": "[office] Willowfield Housing Authority Intake Desk\n[message] On behalf of my daughter, Mira Jensen, I am writing to request an update regarding the renewal of her health coverage benefits. Her case, HA-67238, was initially renewed last March, and her work hours at Crescent Learning Center were reduced from full-time to part-time beginning May 1, with a corresponding decrease in wages starting the following pay cycle on May 15. Since then, we have submitted updated utility bills (for both gas and electricity), along with a copy of our current lease agreement reflecting ongoing residency. The last notice sent to us stated, \"Please provide income verification for the current benefit period to avoid disruption of coverage.\" While we have ensured all documents are uploaded, we are seeking confirmation on whether Mira’s health coverage will remain continuous into the next benefit month and if there is any additional documentation required. Although our grocery expenses have risen due to reduced income, our primary concern at this stage is securing uninterrupted health coverage. Please advise regarding the status and any outstanding requirements.", "text": "[office] Willowfield Housing Authority Intake Desk\n[message] On behalf of my daughter, Mira Jensen, I am writing to request an update regarding the renewal of her health coverage benefits. Her case, HA-67238, was initially renewed last March, and her work hours at Crescent Learning Center were reduced from full-time to part-time beginning May 1, with a corresponding decrease in wages starting the following pay cycle on May 15. Since then, we have submitted updated utility bills (for both gas and electricity), along with a copy of our current lease agreement reflecting ongoing residency. The last notice sent to us stated, \"Please provide income verification for the current benefit period to avoid disruption of coverage.\" While we have ensured all documents are uploaded, we are seeking confirmation on whether Mira’s health coverage will remain continuous into the next benefit month and if there is any additional documentation required. Although our grocery expenses have risen due to reduced income, our primary concern at this stage is securing uninterrupted health coverage. Please advise regarding the status and any outstanding requirements.", "tasks": { "program": { "labels": [ "unemployment", "health_coverage", "food_assistance", "housing_aid", "childcare", "pension", "disability", "tax_credit", "other" ], "multi_label": false }, "asking_status": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 261, "n_labels": 11, "n_words": 205, "input_ids": [ 287, 128003, 655, 287, 128007, 8133, 128007, 622, 616, 69826, 128007, 645, 616, 97845, 128007, 2594, 616, 20156, 128007, 19980, 128007, 7987, 128007, 6431, 128007, 1189, 616, 20878, 128007, 340, 1263, 1263, 128001, 287, 128003, 2331, 616, 35124, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 832, 6311, 34344, 4238, 2594, 3025, 6916, 3657, 647, 1424, 6311, 277, 3910, 265, 312, 1816, 366, 73882, 4402, 65770, 366, 584, 481, 898, 264, 1409, 299, 1981, 1712, 262, 10356, 265, 342, 622, 2098, 1382, 323, 342, 571, 366, 7169, 271, 8014, 32321, 366, 284, 4114, 9504, 437, 9409, 366, 263, 342, 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"fd/benefits_request/044", "source": { "set": "fast_decisions", "domain": "benefits_request", "row": 44 }, "text_raw": "[office] Scarrington Employer Benefits Coordination Desk\n[message] As the primary caregiver for my sister Frieda's daughter, Keani, I'm reaching out regarding Case Reference CH-56214, which concerns ongoing childcare assistance through the Scarrington Benefits portal. Last Friday, I received a portal notification asking for a new proof-of-employment letter to verify recent work schedule changes. We submitted the requested letter on March 28, but the document upload in the portal still displays 'pending review,' and there's an alert showing that required information is missing. The portal also shows that we missed last month's renewal deadline after an unexpected hospitalization in the household. I am unsure whether this will affect our daughter's care coverage or if we must reapply entirely. Also, we recently got redirected to the Scarrington Workforce Transition office after Frieda's job loss; however, our main concern at this time isn't unemployment insurance, but ensuring childcare support remains active. Please clarify how the missed upload affected our case, and whether it is still possible to appeal the lapse or submit any late paperwork.", "text": "[office] Scarrington Employer Benefits Coordination Desk\n[message] As the primary caregiver for my sister Frieda's daughter, Keani, I'm reaching out regarding Case Reference CH-56214, which concerns ongoing childcare assistance through the Scarrington Benefits portal. Last Friday, I received a portal notification asking for a new proof-of-employment letter to verify recent work schedule changes. We submitted the requested letter on March 28, but the document upload in the portal still displays 'pending review,' and there's an alert showing that required information is missing. The portal also shows that we missed last month's renewal deadline after an unexpected hospitalization in the household. I am unsure whether this will affect our daughter's care coverage or if we must reapply entirely. Also, we recently got redirected to the Scarrington Workforce Transition office after Frieda's job loss; however, our main concern at this time isn't unemployment insurance, but ensuring childcare support remains active. Please clarify how the missed upload affected our case, and whether it is still possible to appeal the lapse or submit any late paperwork.", "tasks": { "program": { "labels": [ "unemployment", "health_coverage", "food_assistance", "housing_aid", "childcare", "pension", "disability", "tax_credit", "other" ], "multi_label": false }, "asking_status": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 269, "n_labels": 11, "n_words": 210, "input_ids": [ 287, 128003, 655, 287, 128007, 8133, 128007, 622, 616, 69826, 128007, 645, 616, 97845, 128007, 2594, 616, 20156, 128007, 19980, 128007, 7987, 128007, 6431, 128007, 1189, 616, 20878, 128007, 340, 1263, 1263, 128001, 287, 128003, 2331, 616, 35124, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 832, 6311, 33681, 2717, 4619, 1382, 9568, 3657, 647, 1424, 6311, 283, 262, 1862, 21214, 270, 312, 2649, 8996, 452, 382, 1550, 1816, 366, 10918, 8652, 366, 584, 382, 1917, 4395, 321, 1712, 571, 2337, 9798, 271, 44185, 2160, 366, 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0.5, "class_act": "auto", "prompt_str": "program", "logits": [ -6.393989562988281, -9.426782608032227, -9.877891540527344, -10.681751251220703, 6.424177169799805, -11.161213874816895, -10.928279876708984, -10.873205184936523, -6.99680757522583 ], "probs": [ 2.7110588689538417e-06, 1.3062118853213178e-07, 8.319544519963529e-08, 3.723812014300165e-08, 0.9999954700469971, 2.305469060104315e-08, 2.9101922649488188e-08, 3.0749660595574824e-08, 1.4836745094726211e-06 ], "decision": "childcare", "decision_probs": 0.9999954700469971 }, { "task": "asking_status", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "asking_status", "logits": [ 0.155323788523674, -0.015775423496961594 ], "probs": [ 0.5426707863807678, 0.45732927322387695 ], "decision": "yes", "decision_probs": 0.5426707863807678 } ], "classify_text": { "program": { "label": "childcare", "confidence": 0.9999954700469971 }, "asking_status": { "label": "yes", "confidence": 0.5426707863807678 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "program": [ "childcare" ], "asking_status": [ "yes" ] } }, { "id": "fd/benefits_request/047", "source": { "set": "fast_decisions", "domain": "benefits_request", "row": 47 }, "text_raw": "[office] Lake Avenue Civic Resource Point\n[message] Although I submitted supporting details on behalf of my sister, Emira, almost a month ago, we are still unsure about the status of her request for rental assistance through the employer-supported benefits process. Emira is the primary caregiver for her daughter, and the change in our household’s structure—me moving in to help with after-school care—was documented with our updated lease and the current utility bills attached to our communication on March 19. We both receive payroll from Willow Grove Health, which sponsors several benefit programs, and our HR team advised us to reach out to your office for clarification. However, we are confused about whether the information we provided covers only housing aid or if it should be reviewed for other supports, such as food or childcare assistance. No notification about eligibility or a required interview has arrived yet, and the online status just says \"under review.\" How will we know if further documents are needed, and which terminology applies to our situation? Reference: Lease 1094T, Water Bill #897577.", "text": "[office] Lake Avenue Civic Resource Point\n[message] Although I submitted supporting details on behalf of my sister, Emira, almost a month ago, we are still unsure about the status of her request for rental assistance through the employer-supported benefits process. Emira is the primary caregiver for her daughter, and the change in our household’s structure—me moving in to help with after-school care—was documented with our updated lease and the current utility bills attached to our communication on March 19. We both receive payroll from Willow Grove Health, which sponsors several benefit programs, and our HR team advised us to reach out to your office for clarification. However, we are confused about whether the information we provided covers only housing aid or if it should be reviewed for other supports, such as food or childcare assistance. No notification about eligibility or a required interview has arrived yet, and the online status just says \"under review.\" How will we know if further documents are needed, and which terminology applies to our situation? Reference: Lease 1094T, Water Bill #897577.", "tasks": { "program": { "labels": [ "unemployment", "health_coverage", "food_assistance", "housing_aid", "childcare", "pension", "disability", "tax_credit", "other" ], "multi_label": false }, "asking_status": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 265, "n_labels": 11, "n_words": 208, "input_ids": [ 287, 128003, 655, 287, 128007, 8133, 128007, 622, 616, 69826, 128007, 645, 616, 97845, 128007, 2594, 616, 20156, 128007, 19980, 128007, 7987, 128007, 6431, 128007, 1189, 616, 20878, 128007, 340, 1263, 1263, 128001, 287, 128003, 2331, 616, 35124, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 832, 6311, 4421, 19506, 11795, 2943, 582, 647, 1424, 6311, 1616, 584, 3761, 2853, 1045, 277, 3910, 265, 312, 2649, 366, 108275, 452, 366, 823, 266, 788, 824, 366, 301, 281, 449, 11107, 314, 262, 1980, 265, 342, 1409, 270, 3031, 2472, 390, 262, 4619, 271, 26264, 1382, 568, 323, 108275, 452, 269, 262, 1862, 21214, 270, 342, 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"domain": "benefits_request", "row": 52 }, "text_raw": "[office] Ashwood State Benefits Portal\n[message] Because the benefit renewal period for my aunt Lila is ending on June 22, I am reaching out to ensure all eligibility factors for her state support have been properly considered. Lila switched to a fixed-income retirement plan after her last day at Henslowe Market on May 13, which was around the time I helped upload her medical certification from Elm Park Clinic (document ref: MPC-1592) to her file, along with rent documentation for her new apartment. The online portal confirms receipt of these documents under case reference BR-47Q but displays a warning: \"Further review required before determination.\" However, the program selection on her profile reads only \"General Assistance\"—there is no mention yet of a decision, nor has any follow-up been issued regarding additional supporting materials. As a caregiver, I’m reviewing the requirements for her since the official communication did not clarify what additional evidence, if any, is still needed before the cutoff date. Although rent relief is noted in her application, our immediate concern is maintaining ongoing support so her medical care remains consistent. Please outline which unresolved steps remain, if any, and whether we must take further action before the renewal window closes.", "text": "[office] Ashwood State Benefits Portal\n[message] Because the benefit renewal period for my aunt Lila is ending on June 22, I am reaching out to ensure all eligibility factors for her state support have been properly considered. Lila switched to a fixed-income retirement plan after her last day at Henslowe Market on May 13, which was around the time I helped upload her medical certification from Elm Park Clinic (document ref: MPC-1592) to her file, along with rent documentation for her new apartment. The online portal confirms receipt of these documents under case reference BR-47Q but displays a warning: \"Further review required before determination.\" However, the program selection on her profile reads only \"General Assistance\"—there is no mention yet of a decision, nor has any follow-up been issued regarding additional supporting materials. As a caregiver, I’m reviewing the requirements for her since the official communication did not clarify what additional evidence, if any, is still needed before the cutoff date. Although rent relief is noted in her application, our immediate concern is maintaining ongoing support so her medical care remains consistent. Please outline which unresolved steps remain, if any, and whether we must take further action before the renewal window closes.", "tasks": { "program": { "labels": [ "unemployment", "health_coverage", "food_assistance", "housing_aid", "childcare", "pension", "disability", "tax_credit", "other" ], "multi_label": false }, "asking_status": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 298, "n_labels": 11, "n_words": 235, "input_ids": [ 287, 128003, 655, 287, 128007, 8133, 128007, 622, 616, 69826, 128007, 645, 616, 97845, 128007, 2594, 616, 20156, 128007, 19980, 128007, 7987, 128007, 6431, 128007, 1189, 616, 20878, 128007, 340, 1263, 1263, 128001, 287, 128003, 2331, 616, 35124, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 832, 6311, 13631, 4485, 565, 1382, 7459, 647, 1424, 6311, 401, 262, 1591, 10356, 926, 270, 312, 13212, 28830, 452, 269, 3918, 277, 52339, 1460, 366, 584, 481, 4395, 321, 264, 1065, 305, 10923, 2040, 270, 342, 565, 523, 286, 331, 2497, 1403, 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3392, 323, 811, 8096, 319, 30135, 1884, 1809, 366, 337, 356, 366, 263, 786, 301, 516, 413, 839, 1016, 416, 262, 10356, 1775, 16228, 323 ], "attention_mask": [ 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 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"▁remain", "▁,", "▁if", "▁any", "▁,", "▁and", "▁whether", "▁we", "▁must", "▁take", "▁further", "▁action", "▁before", "▁the", "▁renewal", "▁window", "▁closes", "▁." ], "schema_special_indices": [ [ 1, 4, 6, 10, 14, 18, 20, 22, 24, 28 ], [ 34, 39, 41 ] ], "task_results": [ { "task": "program", "labels": [ "unemployment", "health_coverage", "food_assistance", "housing_aid", "childcare", "pension", "disability", "tax_credit", "other" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "program", "logits": [ -7.558899879455566, -3.90458607673645, -4.432796478271484, -5.013693809509277, -7.4243316650390625, -5.932836532592773, -6.822392463684082, -7.064409255981445, 2.5128159523010254 ], "probs": [ 4.2106556065846235e-05, 0.0016270396299660206, 0.0009593992144800723, 0.0005366842378862202, 4.817173976334743e-05, 0.0002140624274034053, 8.79449289641343e-05, 6.904061592649668e-05, 0.9964156150817871 ], "decision": "other", "decision_probs": 0.9964156150817871 }, { "task": "asking_status", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "asking_status", "logits": [ -0.05491454899311066, 0.09058067947626114 ], "probs": [ 0.46369022130966187, 0.5363097786903381 ], "decision": "no", "decision_probs": 0.5363097786903381 } ], "classify_text": { "program": { "label": "other", "confidence": 0.9964156150817871 }, "asking_status": { "label": "no", "confidence": 0.5363097786903381 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "program": [ "other" ], "asking_status": [ "no" ] } }, { "id": "fd/benefits_request/055", "source": { "set": "fast_decisions", "domain": "benefits_request", "row": 55 }, "text_raw": "[office] Juniper State Benefits Portal\n[message] I am writing on behalf of my son, Caleb Rowan, as his legal guardian regarding his ongoing food assistance application (Case Reference: FA-BR-47Q). Caleb's medical condition limits his ability to leave our residence, and I handle all documentation and correspondence on his behalf. We met the requirements for work-search logs and provided employer contacts from his part-time seasonal position at Maple Tech Solutions. Additionally, our household income now consists mostly of my late spouse's modest pension and Caleb's disability support, both of which were documented in our submission. All required verifications, including income summaries, were uploaded on April 10, but since then, there has been no update or request for additional information—only a generic receipt confirmation. I am requesting reconsideration since our previous application was denied on the grounds of incomplete employment records, which we have since addressed. Please notify me of any outstanding issues or an estimated decision time regarding this delayed benefit-period determination. Thank you for your guidance.", "text": "[office] Juniper State Benefits Portal\n[message] I am writing on behalf of my son, Caleb Rowan, as his legal guardian regarding his ongoing food assistance application (Case Reference: FA-BR-47Q). Caleb's medical condition limits his ability to leave our residence, and I handle all documentation and correspondence on his behalf. We met the requirements for work-search logs and provided employer contacts from his part-time seasonal position at Maple Tech Solutions. Additionally, our household income now consists mostly of my late spouse's modest pension and Caleb's disability support, both of which were documented in our submission. All required verifications, including income summaries, were uploaded on April 10, but since then, there has been no update or request for additional information—only a generic receipt confirmation. I am requesting reconsideration since our previous application was denied on the grounds of incomplete employment records, which we have since addressed. Please notify me of any outstanding issues or an estimated decision time regarding this delayed benefit-period determination. Thank you for your guidance.", "tasks": { "program": { "labels": [ "unemployment", "health_coverage", "food_assistance", "housing_aid", "childcare", "pension", "disability", "tax_credit", "other" ], "multi_label": false }, "asking_status": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 261, "n_labels": 11, "n_words": 199, "input_ids": [ 287, 128003, 655, 287, 128007, 8133, 128007, 622, 616, 69826, 128007, 645, 616, 97845, 128007, 2594, 616, 20156, 128007, 19980, 128007, 7987, 128007, 6431, 128007, 1189, 616, 20878, 128007, 340, 1263, 1263, 128001, 287, 128003, 2331, 616, 35124, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 832, 6311, 52974, 565, 1382, 7459, 647, 1424, 6311, 584, 481, 898, 277, 3910, 265, 312, 1441, 366, 7891, 42552, 3840, 1398, 366, 283, 315, 1334, 14838, 1712, 315, 3323, 645, 2472, 1055, 287, 571, 2337, 877, 19315, 271, 8981, 271, 5753, 4553, 1263, 323, 7891, 42552, 382, 1550, 1159, 1706, 4000, 315, 1211, 264, 1021, 316, 4513, 366, 263, 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"fast_decisions", "domain": "benefits_request", "row": 68 }, "text_raw": "[office] Willow Bend Benefits Coordination Portal\n[message] From: Jonathan Marris, legal guardian for Emily Marris | Case Ref: UB-35028\n\nI apologize if this request is unusual, but I am seeking help clarifying the current status of my daughter's unemployment appeal. As Emily’s legal guardian during her post-secondary transition, I submitted an appeal on her behalf after the initial benefits decision dated 5 March was denied due to confusion over her part-time school status and recent retirement of her primary household supporter. Since then, I have provided all requested paperwork, including the school’s official spring enrollment letter (issued 14 March) and documentation of our household shift to fixed income (Socialkeeper pension records, attached). Our primary concern is that because significant medical expenses were incurred between 19 January and mid-April and our household contributions shifted sharply at that time, we requested the benefits be considered for the retroactive period beginning in January, not just post-appeal. Although employer coordination letters from Graystone Lodge were uploaded by 28 March, we haven’t received any update beyond an automated confirmation. Could you let me know whether Emily's appeal has been assigned to a reviewer or if further evidence is necessary?", "text": "[office] Willow Bend Benefits Coordination Portal\n[message] From: Jonathan Marris, legal guardian for Emily Marris | Case Ref: UB-35028\n\nI apologize if this request is unusual, but I am seeking help clarifying the current status of my daughter's unemployment appeal. As Emily’s legal guardian during her post-secondary transition, I submitted an appeal on her behalf after the initial benefits decision dated 5 March was denied due to confusion over her part-time school status and recent retirement of her primary household supporter. Since then, I have provided all requested paperwork, including the school’s official spring enrollment letter (issued 14 March) and documentation of our household shift to fixed income (Socialkeeper pension records, attached). Our primary concern is that because significant medical expenses were incurred between 19 January and mid-April and our household contributions shifted sharply at that time, we requested the benefits be considered for the retroactive period beginning in January, not just post-appeal. Although employer coordination letters from Graystone Lodge were uploaded by 28 March, we haven’t received any update beyond an automated confirmation. Could you let me know whether Emily's appeal has been assigned to a reviewer or if further evidence is necessary?", "tasks": { "program": { "labels": [ "unemployment", "health_coverage", "food_assistance", "housing_aid", "childcare", "pension", "disability", "tax_credit", "other" ], "multi_label": false }, "asking_status": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 294, "n_labels": 11, "n_words": 229, "input_ids": [ 287, 128003, 655, 287, 128007, 8133, 128007, 622, 616, 69826, 128007, 645, 616, 97845, 128007, 2594, 616, 20156, 128007, 19980, 128007, 7987, 128007, 6431, 128007, 1189, 616, 20878, 128007, 340, 1263, 1263, 128001, 287, 128003, 2331, 616, 35124, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 832, 6311, 34344, 10979, 1382, 9568, 7459, 647, 1424, 6311, 292, 877, 121288, 16362, 15235, 366, 1334, 14838, 270, 112059, 16362, 15235, 1540, 571, 22955, 877, 3636, 1285, 271, 10617, 3686, 584, 11596, 337, 291, 1409, 269, 4521, 366, 304, 584, 481, 2632, 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"asking_status", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "asking_status", "logits": [ 0.7331478595733643, -0.6977025866508484 ], "probs": [ 0.8070338368415833, 0.19296620786190033 ], "decision": "yes", "decision_probs": 0.8070338368415833 } ], "classify_text": { "program": { "label": "unemployment", "confidence": 0.9999996423721313 }, "asking_status": { "label": "yes", "confidence": 0.8070338368415833 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "program": [ "unemployment" ], "asking_status": [ "yes" ] } }, { "id": "fd/benefits_request/079", "source": { "set": "fast_decisions", "domain": "benefits_request", "row": 79 }, "text_raw": "[office] Pinewater Rural Benefits Portal\n[message] Regarding my spouse’s open unemployment claim, I am writing as the household member who has been handling correspondence while she prepares to return to work. Her position with Farrow Mill Services ended on 18 August, and claim code UW-58K2 remains marked “review in progress.” The portal accepted the separation statement and wage history, but the renewal form uploaded last week has a blank section concerning the final employer’s contact information. We received an alert saying the correction must be supplied before 30 September, yet the nearest service counter is two hours away and only reachable on limited bus days. Could you confirm whether the incomplete renewal form is preventing adjudication, explain how my spouse can amend that section through the portal, and advise whether benefits for the current period will be held or lost while the correction is reviewed? Our household is also paying $186 per week to Little Comet Home Care for childcare until her new shift begins, so a delay would affect rent and transportation costs. We need an answer promptly because her scheduled return-to-work date is 7 October, and we do not know whether weekly certifications should continue. Please post the case update in the portal rather than requiring an in-person visit.", "text": "[office] Pinewater Rural Benefits Portal\n[message] Regarding my spouse’s open unemployment claim, I am writing as the household member who has been handling correspondence while she prepares to return to work. Her position with Farrow Mill Services ended on 18 August, and claim code UW-58K2 remains marked “review in progress.” The portal accepted the separation statement and wage history, but the renewal form uploaded last week has a blank section concerning the final employer’s contact information. We received an alert saying the correction must be supplied before 30 September, yet the nearest service counter is two hours away and only reachable on limited bus days. Could you confirm whether the incomplete renewal form is preventing adjudication, explain how my spouse can amend that section through the portal, and advise whether benefits for the current period will be held or lost while the correction is reviewed? Our household is also paying $186 per week to Little Comet Home Care for childcare until her new shift begins, so a delay would affect rent and transportation costs. We need an answer promptly because her scheduled return-to-work date is 7 October, and we do not know whether weekly certifications should continue. 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"task": "asking_status", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "asking_status", "logits": [ 1.4408518075942993, -1.2169995307922363 ], "probs": [ 0.9344933032989502, 0.06550674885511398 ], "decision": "yes", "decision_probs": 0.9344933032989502 } ], "classify_text": { "program": { "label": "unemployment", "confidence": 0.9999881982803345 }, "asking_status": { "label": "yes", "confidence": 0.9344933032989502 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "program": [ "unemployment" ], "asking_status": [ "yes" ] } }, { "id": "fd/benefits_request/080", "source": { "set": "fast_decisions", "domain": "benefits_request", "row": 80 }, "text_raw": "[office] Pine Valley Assistance Portal\n[message] Since my uncle lost his contract position at the Willow Grain Co-op last month, I have been managing his disability benefit renewals through your online system as his caregiver. The rural area where we live makes in-person visits to the County Resource Center nearly impossible right now. Yesterday, we received a portal alert referencing case DI-37751, stating, \"additional employment verification needed prior to determination.\" We thought all required documents were uploaded, including the recent job separation letter and his updated tax record showing lapsed earnings. However, the portal still labels the request as \"pending,\" and the wording in the notice about \"verification cycles\" is confusing. We are concerned because the message also warns that renewal may lapse if not resolved by the end of this month. To avoid any benefit disruption, can you clarify what specific documents are outstanding and whether the recent unemployment affects his eligibility? Also, should we revise anything connected to last year’s tax documents, or is that handled separately? This is all very unclear, and I want to make sure his support continues without issue.", "text": "[office] Pine Valley Assistance Portal\n[message] Since my uncle lost his contract position at the Willow Grain Co-op last month, I have been managing his disability benefit renewals through your online system as his caregiver. The rural area where we live makes in-person visits to the County Resource Center nearly impossible right now. Yesterday, we received a portal alert referencing case DI-37751, stating, \"additional employment verification needed prior to determination.\" We thought all required documents were uploaded, including the recent job separation letter and his updated tax record showing lapsed earnings. However, the portal still labels the request as \"pending,\" and the wording in the notice about \"verification cycles\" is confusing. We are concerned because the message also warns that renewal may lapse if not resolved by the end of this month. To avoid any benefit disruption, can you clarify what specific documents are outstanding and whether the recent unemployment affects his eligibility? Also, should we revise anything connected to last year’s tax documents, or is that handled separately? This is all very unclear, and I want to make sure his support continues without issue.", "tasks": { "program": { "labels": [ "unemployment", "health_coverage", "food_assistance", "housing_aid", "childcare", "pension", "disability", "tax_credit", "other" ], "multi_label": false }, "asking_status": { "labels": [ "yes", "no" ], "multi_label": false } }, "seq_len": 271, "n_labels": 11, "n_words": 217, "input_ids": [ 287, 128003, 655, 287, 128007, 8133, 128007, 622, 616, 69826, 128007, 645, 616, 97845, 128007, 2594, 616, 20156, 128007, 19980, 128007, 7987, 128007, 6431, 128007, 1189, 616, 20878, 128007, 340, 1263, 1263, 128001, 287, 128003, 2331, 616, 35124, 287, 128007, 2489, 128007, 363, 1263, 1263, 128002, 647, 832, 6311, 9657, 7542, 2472, 7459, 647, 1424, 6311, 515, 312, 10457, 1125, 315, 1962, 1022, 288, 262, 34344, 6502, 1376, 271, 6594, 437, 788, 366, 584, 286, 331, 3699, 315, 6431, 1591, 48279, 390, 290, 535, 492, 283, 315, 21214, 323, 262, 4127, 537, 399, 301, 685, 682, 267, 271, 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"class_act": "auto", "prompt_str": "program", "logits": [ -1.371651530265808, -5.889676094055176, -4.655788898468018, -5.356988906860352, -5.891373634338379, -5.629345893859863, 1.3415770530700684, -3.297788143157959, -3.3121960163116455 ], "probs": [ 0.06075618043541908, 0.0006628837436437607, 0.002276710234582424, 0.001129225012846291, 0.0006617594626732171, 0.0008599978173151612, 0.9160743355751038, 0.00885278731584549, 0.008726149797439575 ], "decision": "disability", "decision_probs": 0.9160743355751038 }, { "task": "asking_status", "labels": [ "yes", "no" ], "multi_label": false, "cls_threshold": 0.5, "class_act": "auto", "prompt_str": "asking_status", "logits": [ 0.5736643671989441, -0.437080442905426 ], "probs": [ 0.7331658601760864, 0.2668341100215912 ], "decision": "yes", "decision_probs": 0.7331658601760864 } ], "classify_text": { "program": { "label": "disability", "confidence": 0.9160743355751038 }, "asking_status": { "label": "yes", "confidence": 0.7331658601760864 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "program": [ "disability" ], "asking_status": [ "yes" ] } }, { "id": "fd/benefits_request/096", "source": { "set": "fast_decisions", "domain": "benefits_request", "row": 96 }, "text_raw": "[office] Rivermark Workforce Center Housing Liaison\n[message] Because I provide daily care for my adult aunt, Nera Sol, while also supporting my dependent child, I am writing to request reconsideration of her housing-aid application. The workforce center referred us to Rivermark after her hours were eliminated at Kestrel Office Supply, and I submitted the requested documents on 18 April and 2 May. Those materials included recent pay stubs from my part-time job, Nera’s employer separation statement, the lease ledger, and proof of childcare expenses for my child, Ivo. The online record, case RA-63814, has remained unchanged since the second submission, although the expected benefit period began in June. A notice said, “review pending,” but no revised determination or explanation has arrived. I understand that processing may take time; nevertheless, could you confirm whether the reconsideration packet was received, whether the delayed decision affects rental assistance for the current period, and whether any additional evidence is needed? I am assisting Nera as her authorized family caregiver and would appreciate a written response through the referral office.", "text": "[office] Rivermark Workforce Center Housing Liaison\n[message] Because I provide daily care for my adult aunt, Nera Sol, while also supporting my dependent child, I am writing to request reconsideration of her housing-aid application. The workforce center referred us to Rivermark after her hours were eliminated at Kestrel Office Supply, and I submitted the requested documents on 18 April and 2 May. Those materials included recent pay stubs from my part-time job, Nera’s employer separation statement, the lease ledger, and proof of childcare expenses for my child, Ivo. The online record, case RA-63814, has remained unchanged since the second submission, although the expected benefit period began in June. A notice said, “review pending,” but no revised determination or explanation has arrived. I understand that processing may take time; nevertheless, could you confirm whether the reconsideration packet was received, whether the delayed decision affects rental assistance for the current period, and whether any additional evidence is needed? 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"confidence": 0.8349096775054932 } }, "self_check": { "decisions_equal": true, "max_abs_prob_diff": 0.0 }, "gold": { "program": [ "housing_aid" ], "asking_status": [ "yes" ] } }, { "id": "fd/screen_tags/005", "source": { "set": "fast_decisions", "domain": "screen_tags", "row": 5 }, "text_raw": "[blurb]\nI arrived in Vespera with one suitcase, a forged reference, and the intention of spending three months cataloguing municipal records before leaving unnoticed. The city in 1911 was all elevated trains, electric arc lamps, crowded tenements, and neighborhood societies that governed more faithfully than the mayor. At first, my work at the Bellglass Archive seemed almost comic: I was mistaken for a courtship adviser, recruited into a rooftop supper club, and repeatedly questioned by grocers who treated gossip as civic currency. Then a seamstress from the Juniper Ward vanished, and the ledger I had been hired to organize began recording events two days before they occurred. My account follows the friendships, arguments, and wary romance that drew me into the ward’s life, though I now admit that several entries were written in my hand without my memory of making them. What appeared to be a bustling social mystery becomes a darker inquiry into erased identities, inherited guilt, and the possibility that I entered Vespera not to investigate its secret, but to conceal it. Told through fractured testimony and meticulously recreated period detail, this limited series asks how a community survives when its most trusted witness cannot trust himself.", "text": "[blurb]\nI arrived in Vespera with one suitcase, a forged reference, and the intention of spending three months cataloguing municipal records before leaving unnoticed. The city in 1911 was all elevated trains, electric arc lamps, crowded tenements, and neighborhood societies that governed more faithfully than the mayor. At first, my work at the Bellglass Archive seemed almost comic: I was mistaken for a courtship adviser, recruited into a rooftop supper club, and repeatedly questioned by grocers who treated gossip as civic currency. Then a seamstress from the Juniper Ward vanished, and the ledger I had been hired to organize began recording events two days before they occurred. My account follows the friendships, arguments, and wary romance that drew me into the ward’s life, though I now admit that several entries were written in my hand without my memory of making them. What appeared to be a bustling social mystery becomes a darker inquiry into erased identities, inherited guilt, and the possibility that I entered Vespera not to investigate its secret, but to conceal it. Told through fractured testimony and meticulously recreated period detail, this limited series asks how a community survives when its most trusted witness cannot trust himself.", "tasks": { "genres": { "labels": [ "comedy", "drama", "action", "documentary", "horror", "romance", "sci_fi", "kids" ], "multi_label": true }, "format": { "labels": [ "film", "series" ], "multi_label": false } }, "seq_len": 270, "n_labels": 10, "n_words": 227, "input_ids": [ 287, 128003, 12409, 287, 128007, 5550, 128007, 4522, 128007, 1016, 128007, 6186, 128007, 5971, 128007, 6981, 128007, 14371, 616, 5863, 128007, 978, 1263, 1263, 128001, 287, 128003, 2475, 287, 128007, 933, 128007, 813, 1263, 1263, 128002, 647, 36730, 6311, 584, 2525, 267, 1942, 81359, 452, 275, 311, 21505, 366, 266, 16692, 2337, 366, 263, 262, 5551, 265, 2177, 475, 740, 96208, 9733, 2227, 416, 2042, 23331, 323, 262, 707, 267, 18538, 284, 305, 8560, 7476, 366, 2828, 10268, 10605, 366, 9701, 68057, 268, 366, 263, 3463, 9697, 272, 12717, 310, 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