[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: PowerTeacher Seating Chart
 keywords: seating chart, Attendance Seating Chart, PowerSchool Seating Chart, PowerTeacher Seating Chart

[Assistant]
 keywords: seating chart, PowerTeacher, attendance seating chart
 alias: PowerSchool seating chart, seating chart

 Below are instructions for creating seating charts in PowerTeacher Pro Requirements Step-by-step directions are below or Click here for a document w/gifs
 Video Tutorial:
 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;

 Step-by-step Directions

 During COVID distancing requirements, please use an empty square Chair to represent a 3 distance in a layout for both a walkway and/or an open space at a table to clearly identify close contacts.

 Create a Layout
   On the start page, click the Seating Chart icon next to the class for which you want to create a seating chart. If the prepopulate pop-up dialog appears, click Cancel. The Seating Chart page appears.

   Click the Seating Chart Design tab.

  Controls for the Design mode of the Seating Chart appear.

   Select New Layout from the Layout Selection pop-up/dropdown menu. *The create a New Layout pop-up menu appears when you click on the down arrow.

  Enter a name and description for the new layout. (You can create additional charts for different times of the day as needed; lunch, choice time, snack time)
  Select Create a new layout from scratch and then click Finish. A blank layout appears.

   To add an individual chair, click +Chair. A single box appears representing a seat on the layout.

   To add multiple chairs in a row configuration, click +Rows. On the Add Rows of Chairs popup dialog, select the number of rows and the number of students per row from the pop-up menus. A preview image of the row configuration appears on the seating chart and updates based on the options selected on the dialog. Click Add to add the row configuration to the seating chart.

   To add multiple chairs in a table configuration, click +Tables. On the Add Chairs in a Table Format dialog, select the number of tables, the number of chairs per table, and the table orientation. A preview image of the table configuration appears on the seating chart and updates based on the options selected on the dialog. Click Add to add the table configuration to the seating chart.

   To add additional objects, click the object button and the object appears on the seating chart. Note: The Text object can be used to represent anything that you want to place on the seating chart represented as a text box, such as fire extinguisher, sink, or a phone.

   Select chairs and objects in order to remove or move them to different locations on the layout. Click Undo to cancel the previous action.

 * During COVID distancing requirements, please use an empty square Chair to represent a 3 distance in a layout for both a walkway and/or an open space at a table to clearly identify close contacts.
 Populate Students to a Seating Chart
 Once you have added rows, tables, or chairs to the seating chart, you can populate the objects with the student photos from the Add Students bar. You can add single students individually or use the Populate popup menu.
 Add a Single Student to the Seating Chart

  On the start page, click the Seating Chart (grid and chair) icon next to the class for which you want to access an existing seating chart layout.
  Click the Seating Chart Design tab. Controls for the Design mode of the Seating Chart appear.
  Select the applicable layout from the Seating Chart pop-up menu.

 Do one of the following:
   Click +Chair. A single box appears representing a seat on the layout. On the Add Student bar, click on a student and drag-and-drop the photo on to the chair.

   On the Add Student bar, click on a student and drag-and-drop the photo on the layout. A chair is automatically created.

  Repeat to add additional students to the layout.
  Click Save.

 Add Students to the Seating Chart with Populate
   On the Add Students bar, click Populate. The Add Students to Seats pop-up appears.

   Use the following table to select information from the fields provided:

 Field
 Description

 Sort By

 Select an available sorting option:

  Alphabetically: To populate the seating chart alphabetically by the students name.
  Alternate M/F: To populate the seating chart alternating male and female students.
  Random: To populate the seating chart in random order.

 Order

 Select a sorting option from the pop-up menu:

  A-Z: To sort students in alphabetical order.
  Z-A: To sort students in reverse alphabetical order.

 Use

 Select the way in which you want the students name to display on the seating chart from the pop-up menu:

  Last Name
  First Name

 Start

 Select how you want to start the population of students on the seating chart from the pop-up menu:

  Top Left
  Bottom Left
  Top Right
  Bottom Right

  Click Add. The students are moved from the Student Selection bar to the seating chart.
  To remove all students from the seating chart, click Clear on the Student Selection bar. The student photos return to the Student Selection bar.

   When you have added all student to chairs, click Save.
 Moving whole rows/columns or multiple students
 You can move whole rows, columns, or several students by selecting the row, column, or students you want to remove or move. Selected items turn orange and can be removed or moved together.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Printing Reports from the PowerTeacher Gradebook and PowerTeacher
 keywords: 110

[Assistant]
 Keywords: Printing Reports, PowerTeacher Pro, Gradebook Reports, PowerSchool Reports
 Aliases: PowerSchool, PowerTeacher Pro, PowerSchool Gradebook, Gradebook

 PowerTeacher Pro Gradbook reports can be found by launching the grade book and clicking reports.

 Available reports are:

 Final Grades Report
 Individual Student Report
 Missing Assignment Report
 Multi-Function Assignment Report
 Scoresheet Report
 Standards Grades Report
 Student Roster Report

 To print PowerTeacher Reports - log into PoweerTeacher and click on the Printer Icon Print Class Reports (see screenshot below).

 Available reports are:
 Multiple options of mailing lables as well as a contact report and the MBA Alert Report will show custom alerts for students in the class.
 To print MBA report cards select the link Student Reports and select the report card you want to run and generate reports.

 l


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: View Student Demographics in PowerTeacher/PowerTeacher Pro
 keywords: student information, student demographics,, PowerTeacher, backpack, contact information

[Assistant]
 keywords: student information, student demographics, PowerTeacher, backpack, contact information
 aliases: backpack, student demographics, PowerSchool student information, PowerTeacher contact information

 There are several places to view student information and demographics. Please see the sections for the PowerTeacher  and from within PowerTeacher Pro.

 From PowerTeacher
 The Demographics page displays standard student information, including home address, phone, and parental or guardian contact information.

  On the PowerTeacher start page, click the Student Information icon of the class you want to work with.

  Click the name of the student you want to work with. *Note the difference between clicking on the last name vs the first name.

  Choose Demographics from the Select Screens drop-down list.

 The Demographics page displays standard student information, including home address, phone,

 The Contacts page had pareent and Emergency Contact Information.

 From PowerTeacher Pro:
 Demographics

 Use this page to view the student's demographic and contact information as entered in PowerSchool.
 In addition to parent or guardian contact information, you may have access to additional contacts connected to the student if your district has enabled the Student Contacts feature in PowerSchool SIS.
  Select PowerTeacher Pro from the Start Menu

  Select Students from the main navigation menu, highlight a student name and then select Demographics.

  Use the dropdown arrows to open Student Information and/or Contact information.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Where to Find Parents' Email Addresses in PowerTeacher
 keywords: Parent Emails, Email Contacts, PowerTeacher Parent Emails

[Assistant]
 Keywords: PowerTeacher, Parent Emails, emails
 Aliases: PowerTeacher Parent Emails, PowerSchool Parent Emails

 How to Access Parent Emails in PowerTeacher
 To access and create a list of parent emails:
  Go to the Start Page in PowerTeacher and click on the Student Information icon

 You will see Email Addresses above the list of student names, click on it.

 You will then be able to select the emails you want.
 You will see the emails you have selected in a box at the bottom. Once you have selected the addresses, click the Copy button, and paste into the BCC (blind carbon copy) field in a new email. This will prevent parents from seeing each others email addresses, which should be kept confidential.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Account Tracking (Copy Codes) on macOS - Konica
 keywords: 110

[Assistant]
 Keywords: printing, tracking, account track, preset
 Aliases: konica minolta, copiers, c658, c554, 808

 For Sharp Copy Codes see: https://psd401.freshservice.com/support/solutions/articles/6000040103

Scope:

For MacOS Ventura or later (method is the same, images will not be accurate)
 This article covers configuration of certain building copiers that require an Account Tracking / Copy Code for use.
 This article does NOT cover how to install the copier.  Solution Article: How to add a copier/printer on Mac OS

Definitions:

Account Track / Copy Code: A number provided by building office admin to allow use of copiers. In some cases, the copiers require this code to be sent with each print job.

Printer Preset: A manually-created preset selected before printing.

Procedures:

NOTE: District devices should always be connected to the psd-auth WiFi network. It is recommended that this is double-checked before proceeding.
 Devices can only print to the building printers/copiers if they are connected to psd-auth.
 Solution Article: How to check if you are on psd-auth

NOTE: This process should be done in the Preview.app, the TextEdit.app, or an Office app (Word, Excel, etc.)  Chrome may not let you check the 'Save Settings' box.

Press the Command ? Key + P which should open a printing window as shown after ~4 seconds:

 Select the printer of choice in the Printer dropdown
 Scroll down to and expand the Printer Options category/dropdown menu
 Click on the Output Method option

 Select/enable the Account Track option

 The copy code provided to you will be put in the Password section, and the Department Name will remain empty

 Enable Save Settings and click the OK button to save and close the Account Track window
 Click OK to close the Output Method window
 On the top of the Printing Window, click on the Preset setting

 Click Save Current Settings as Preset

 Set the Preset Name to "Account Track"

Send the print job to the copier which will make Account Track the default preset


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Adding a Home Printer to a Chromebook (Non-HP)
 keywords: Add, Printer, Chromebook, Scanner, ChromeOS, Home

[Assistant]
 Keywords: Add, Printer, Chromebook
 Aliases: Scanner, ChromeOS, Home

 Summary:
 If you would like to add a personal printer to your chromebook this will walk you through the process of doing so. This is slightly different if you have a HP printer. If you do, please follow this link to a different solutions article: https://psd401.freshservice.com/a/solutions/articles/6000033477

 Steps:
 Step 1: Connect to the internet
 Important: Your printer and Chromebook must be connected to the same network.

 Turn on your printer.
 Connect your printer to the network. If you need help, follow your printer manufacturers instructions.
 If you havent yet, turn on your Chromebook and sign in.
 Connect your Chromebook to the same network as your printer. Learn how to connect to Wi-Fi.

 Step 2: Print a page

 To print the page, image, or document youre viewing, press Ctrl + p.
 Next to "Destination," select the Down arrow .
 Select See more...

 Choose your printer. Tip: Some printers will automatically show up on this list. If you dont see your printer on the list, you can select Manage.
 Select Print.

 Save your printer to your Chromebook
 When you save your printer to your Chromebook profile, it becomes the default.

 At the bottom right, select the time.
 Select Settings .
 At the bottom, select Advanced.
 Under "Print and scan," select Printers.
 Under "Available printers to save," next to your printer, select Save.
 Check that your printer appears at the top, under "Saved printers."

Tip: If your printer doesnt display, turn your Chromebooks Wi-Fi off and on.

 Scan a document
 Important: Before you attempt to scan, make sure your printer is able to do so.

 At the bottom right, select the time.
 Select Settings .
 At the bottom left, select Advanced.
 To open the Scan app, under "Print and scan," select Scan.  Alternatively, to find the Scan app, open Launcher  and search for Scan.

 To select your scanner, under "Scan" select the down arrow menu on the right.
Tip: You can customize your color mode, page size, resolution, and scan options under More settings.

 To start your scan, select the Scan button.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Adding an HP Printer at home to your Chromebook
 keywords: HP, Printer, Chromebook, Scanner, ChromeOS, Copier

[Assistant]
 Keywords: HP, Printer, Chromebook
 Alias: Scanner, ChromeOS, Copier

 Summary:
 If you would like to add an HP printer that you have at home to your chromebook, this article will walk you through the process of getting it set up. If your printer is not an HP, here is a link to another article which can help you: https://psd401.freshservice.com/a/solutions/articles/6000023277

 Set up the printer with the HP Smart app (HP+ printers only)

 To print from a Chromebook, you must set up the HP+ printer with the HP Smart app on a different computer or mobile device. This is necessary to activate the HP+ features and connect the printer to the internet.

CAUTION:  Failure to register your HP+ printer with HP might cause your printer to stop working.

   Install the HP Smart app from 123.hp.com or your app store.
   Open the HP Smart app, and then follow the prompts to create an account, set up the hardware, and activate the HP+ features.

  For more information, go to HP+ printer setup (HP Smart app).

 Add the printer to the Chromebook

 Connect the printer to your Chromebook with a Wi-Fi or USB cable connection to complete the setup. No drivers or apps are required to set up your printer.

   Update the Chromebook to the most current version of Chrome OS.

  Connect the printer to the same network that the Chromebook is connected to, or use a direct USB connection.

  Wi-Fi connection for printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
  Wi-Fi connection for most printers without a touchscreen control panel: Press and hold the Wireless button  for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.
  Wi-Fi connection for HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button  and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
  Wired (Ethernet) network connection: Connect the network cable to the printer Ethernet port  and to an available port on the router or access point. At the printer port, the green light should be steady and the orange activity light should blink.
  USB connection: Connect the cable to the USB port on the rear of the printer  and to an available port on the Chromebook.

   On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .
   Scroll to the bottom of the screen, and then click Advanced.

  Under Printing, click Printers > Add Printer.

  If your printer displays, select it, and then click Add.
  If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

 Print from the Chromebook

 Print photos, documents, webpages, and emails through the Chrome browser and supported apps.

   Open the item you want to print.

  Click the Chrome browser Settings icon , and then select Print.

  Next to Destination, click Change, and then select your printer.

   Change any desired print settings, and then click Print.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: HP Click (for HP Poster Printers)
 keywords: hp, poster, printer, z9

[Assistant]
 Keywords: HP, Poster, Printer, z9
 Aliases:

 1. The HP Click application can be installed in Self Service (for Mac users) and from Chocolatey GUI (for Windows Users)

 Mac Users can launch the Self Service application, click the 'Printers' category. Look for 'HP Click' - and select 'Install'.

 Windows users can launch Chocolatey GUI (Click Windows logo in the bottom-left corner and type 'Chocolatey' - you should see it, click on it to launch).
 Once inside Chocolatey, Click 'PSD-Software' - you can search for 'Click'.
 Double-click on 'HP Click (Install)' - you should see an 'Install' button in the bottom-left corner. Installation may take a couple minutes.

 2. Once it is installed and ran for the first time, you may see a warning pop-up (pictured below) - simply click 'Open' (this applies to Mac only).
 3. After launching the application, it will attempt to auto-detect printers on the network. Instead of going this route, you will need to manually add the poster printer by IP. You may need to enquire for the IP address of your respective schools HP Poster Printer (exact model will likely be a HP DesignJet Z9 44in). 4. Select 'Add' at the next screen. Then enter the IP address for the Poster Printer, and click the blue arrow so the program can find the printer on the network. It will automatically fill in the name field with the model. Note: If the printer is sleeping, you may have to either touch the screen to wake it up, or enter the IP address of the printer into your web browser, and click on the 'Wake Up' button in order for the HP Click software to see the printer. The IP address below is for Gig Harbor High School's poster printer. Do not use this IP unless you are attempting to add the poster printer at GHH.
 4. You may now select 'Done'.
 5. Now proceed through the next couple screens by selecting 'One more thing' - then - 'Ok' - then - 'Done'
 6. It's all setup to print. You may want to configure printing options, such as quality, color, etc.
 7. You simply drag and drop a file (.jpg, .png, .pdf, etc.) into the 'Add files' portion of the program:

 8. For additional instructions, please refer to the HP Click manual - http://h10032.www1.hp.com/ctg/Manual/c05841295

 9. If you're having issues adding/discovering/finding the printer in the app, it's likely asleep or in low power mode. Copy the IP address of the printer into a web browser (like Google Chrome) - hit enter - you should see the page below. Click 'Wake Up' - HP Click app should now be able to find and add the printer.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Configure Account tracking on Windows printers
 keywords: account track, windows, konica, copier code

[Assistant]
 Keywords: Account track, Windows, Konica
 Aliases: Copier Code, Copy code

 1.  Click Start the Window pane in the bottom left corner

 2.  Type "Printers and Scanners" to search for the Printers and Scanners app

 3.  Click on Printers & scanners

 4.  Select the printer in question

 5.  Click Manage

 6.  Click Printer Preferences

 7.  Select the Basic Tab

 8.  Click Authentication/Account Track

 9.  Enter the Account code in the Password box

 10.  Click Verify, then Apply


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Print using Secure Print Settings for a Mac
 keywords: Secure Print

[Assistant]
 How to Print using Secure Print Settings for a Mac

 Note: some copiers (especially in large buildings) have their copiers set to default secure printing. In other words, they automatically require the user to put in a code as they send print jobs. Here is how to set it up if needed, this is useful if you print documents that are confidential/secure/private.

 1. Pick the printer you want (often workroom printers are setup to do Secure Print Jobs. Click Show Details if the window isnt explained to show all details and choices. You will need to open a document to print to get to this setting.

 2. Expand "Printer Options" and click on "Job Handling"

 3. Change the Document Filing option to Hold Only.

 4. Click on Authentication and User Number, enter in the 6 Digit Badge ID

 5. Click OK to return to the printer menu and select Save

 How to Retrieve the Print from the Copier

 6.To retrieve/release the secured print, sign in to the copier using your 6 Digit Badge ID.

 7. Click on login and then File Retrieve.

 8.Select the file and select print. Remember to select the file again and hit delete before leaving the copier as well. and Log Out.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Print using Secure Print Settings for a PC Windows
 keywords: Secure Printing, windows

[Assistant]
 Keywords: Secure Printing, windows
 Aliases:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to create printer presets in MacOS - (Single-Sided Printing)
 keywords: Printing, Single-Sided, Preset

[Assistant]
 Keywords: Printing, Preset, Presets, Single-Sided, Double-Sided
 Aliases: Single Sided, Double Sided

 How to create printer presets in MacOS

 (How to print single-sided)

 This guide is intended for printing to Konica-branded Copiers (C554, C654, 754, 808, etc)

 These first set of instructions apply to macOS before Ventura (currently the latest) - Mojave, Catalina, Big Sur, and Monterey.

 macOS Ventura (13.x) instructions are at the bottom of this document.
   Open up the print menu by clicking File > Print, or on the keyboard Command + P

  Select the Konica copier youd like to print to.
  If your screen looks like below, you will need to click Show Details to see more options. Otherwise proceed to the next step.

   Click where it says Safari (this will likely change depending on what program youre trying to print in) - then select Layout / Finish. Note: Safari may also instead say Copies & Pages depending on your version of macOS.

   Select Layout / Finish. You should now see Print Type: - select 1-Sided

   With that set, you now need to save it as a preset, so this process doesnt need to be repeated. At the top where it says Presets: - select Save Current Settings as Preset

   Name the preset Singled Sided and then Save. Choose Only this printer (not all printers). Because printers use different drivers, this process must be performed per printer. You can now print and the output will be Single Sided. The next time you go to print, the Single Sided preset should be selected:

 macOS Ventura (13.x) Instructions
 1. Select the Konica Copier, and then click 'Layout / Finish'

 2. In Layout / Finish - select '1-Sided' for the Print Type, then click 'OK'

 3. Save Current Settings as a Preset:

 4. Name the Preset 'Single Sided' - click OK, and then print the job.
 This Single-Sided preset will be the default for that Konica copier going forward.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to install Printers for macOS & Windows
 keywords: print, printer, install

[Assistant]
 Keywords: Install Printer, Add Printer
 Aliases: Copier, Printers

 Note: For adding Sharp Copiers with Copy Codes, reference this article:  https://psd401.freshservice.com/support/solutions/articles/6000034515

 macOS:

 Here is a help video demonstrating adding a printer on a macOS Computer through the Self Service Application:

 Link if embedded video is slow to load: https://drive.google.com/file/d/12-uGAd11OZ21VZ5UAyBaCZ4YfD2yfOFv/view?usp=sharing

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 Written direction for adding a district printer to Mac computer:

 Please make sure you are connected to psd-auth WiFi
 Navigate to Finder > Applications
 Look for the Self Service app and double-click it
 Once Self Service opens, look for Printer Installer [School Abbreviation] and click 'Run'
 Click on the drop down list and scroll to find the desired printer and select.
 Click the Add button.
 Repeat steps 4-6 if other printers are required.

 Windows Users:

 1. Click on the Windows logo in the bottom-left corner:

 2. Type \\printers and then click on OK (or hit enter).

 3. A box will show up with all printers in the district:

 4. As shown in the picture above, there is a search box in the upper-right corner, you can type your building abbreviation, then hit enter, to narrow down to just printers at your building.

 5. Then, simply double-click on the printer you want to install and it will get installed.

 For additional Printers, repeat step 5.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: MacOS - How to Install SHARP printer/copier
 keywords: sharp, printer, macos, install, installing, account track, authentication, copy code

[Assistant]
 keywords: sharp, printer, copier, installing printer, copy code, new printer, macos, account tracking, account track, authentication
 tags: sharp, printer, copier, installing printer, copy code, new printer, macos, account tracking, account track, authentication
 Note: This article only applies to district-assigned Mac computers (connected to the PSD-Auth network on campus) for staff who have a badge.
 1. Click "Launchpad"

 2. Click "Self Service"

 3. Click "Install a Printer" in the featured tab

 4. Click on the drop down, and select the printer you are installing

 5. Press add

 6. When prompted, enter your badge number (located on the back of your badge), and click "submit".

 7. That's it! This message will confirm that you are all set. Click "Finish".

 Note: Your printer copy code is 6 digits long and you would use when you make copies or scan. You don't need the code to send something to print from your computer or to retrieve it from your computer. The printed documents will be already waiting for you on the paper tray.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: MacOS - Sharp Printer/Copier - Secure Print Settings
 keywords: 110

[Assistant]
 keywords: sharp, printer, copier, installing printer, copy code, new printer, windows, account tracking, account track, authentication
 tags: sharp, printer, copier, installing printer, copy code, new printer, windows, account tracking, account track, authentication

 1. Open up your print settings in the document you want to print (Press [[Cmd]] + [[p]])

 2. Click "Printer Options"

 3. Click "Job Handling"

 4. Click "Authentication"

 5. Select "User Number" and type in your 6 digit copy code

 6. Click "Retention"

 7. Click the dropdown under "Document Filing" and select  "Hold Only"

 8. Click "OK"

 9. At the top of the print settings menu, click the "None" drop down in the Presets field

 10. Click "Save Current Settings as Preset"

 11. Name the secure print preset whatever you'd like and Click "OK"

 12. Click "Print"

 13. Walk up to printer, and type in your 6 digit copy code

 14. Click on [[File Retrieve]]

 15. Select the document you want to print, and press [[Print Now]]

 16.

 Made with Scribe


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Printing from a Chromebook (via USB Cable)
 keywords: Konica, Copier, Chromebook, USB, Printing, Wire In, Printer

[Assistant]
 Keywords: Konica, Copier, Chromebook, USB, Printing
 Aliases: Wire In, Printer

 Summary:
 This article will walk you through the process of printing from a Chromebook to a Konica Copier using a USB cable.

 Printing to Konica Copier from Chromebook (via hardwire USB cable)

 1. Connect USB cable from copier to Chromebook
 2. A message will pop up saying USB printer needs configuration

 3. Click on that message and it will take you right to printer settings:

 4. As seen above, there should be an entry Konica Minolta__model of copier__
 5. In Advanced printer configuration, for Manufacturer, select Konica Minolta. For Model, select whichever model the copier is. Color is usually C658/C558. Black+White is usually 808, 754, etc. Then select Add.

 6. The copier should now show under Your saved printers. You can close out of settings now.

 7. The next time you go to print, you may have to select See more to see the copier youve just added.

 8. In See more you should see the copier, select it, and now be able to print to it.

 After adding the copier once, it should remember it the next time you sign in.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Sharp Printer/Copier - Installation and tips
 keywords: sharp, printer, windows, install, installing, account track, authentication, copy code

[Assistant]
 keywords: sharp, printer, copier, installing printer, copy code, new printer, windows, account tracking, account track, authentication
 tags: sharp copier, sharp, printer, copier, installing printer, copy code, new printer, windows, account tracking, account track, authentication
 Note: This article only applies to district-assigned Mac and Windows computers (connected to the PSD-Auth network on campus) for staff who have a badge. Unfortunately, Chromebooks are not set up to print wirelessly at the moment.

 How to Install Printers/Copiers and add copy code:

 for Mac click here
 for Windows click here

 Copy Code

 Your printer copy code is derived from your badge number and will always be 6 digits in length. The code will always start with a '1'. Any remaining spaces after this '1' will be filled with '0's until your badge number is added, ensuring the code is 6 digits.

 Examples:

Badge number: 333 ? Printer copy code: 100333

Badge number: 5555 ? Printer copy code: 105555

 Badge number: 77777 ? Printer copy code: 177777

 How to Secure Print

 MacOS
 Windows

 How to scan and email documents
  Scanning/Emailing a Double Sided Document

 Manuals

 BP-70C45
 BP-70M75


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Windows - Sharp Printer/Copier - Secure Print Settings
 keywords: 110

[Assistant]
 keywords: sharp, printer, copier, installing printer, copy code, new printer, windows, account tracking, account track, authentication
 tags: sharp, printer, copier, installing printer, copy code, new printer, windows, account tracking, account track, authentication
 1. Open up your print settings in the document that you want to print.

 2. Click on "More Settings"

 3. Click on "Print using system dialog..."

 4. Make sure the printer you want to print to is selected

 5. Click on "Preferences"

 6. Click on "Job Handling"

 7. Under "Document Filing", select "Hold Only"

 8. In "Authentication", select "User Number" and type in your 6 digit copy code

 9. Click [[OK]]

 10. Click [[Print]]

 11. Walk up to printer, and type in your 6 digit copy code

 12. Click on [[File Retrieve]]

 13. Select document you want to print, and press [[Print Now]]

 14.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Windows - Sharp Printers/Copiers - How to Install Printer and Apply Copy Code
 keywords: sharp, printer, windows, installl, installing, account track, authentication, copy code

[Assistant]
 keywords: install a printer, sharp printer, copier, installing printer, copy code, new printer, windows, authentication
 aliases: sharp, printer, copier, installing printer, copy code, new printer, windows, account tracking, account track, authentication

 Note: This article only applies to district-assigned Windows computers (connected to the PSD-Auth network on campus) for staff who have a badge. Personal computers and PSD Chromebooks are not supported at this time.

 1. Press the start button

 2. Type "\\printers" and press [[Enter]]

 3. In the search bar, type in your building abbreviation and hit [[Enter]]

 4. Identify the printer you want to install, and double click on it.

 5. Open up Chrome, and then open up your print settings

 6. Make sure you have the proper printer selected

 7. You may have to find it by clicking on [[See More...]]

 8. Once the right printer is selected, press [[More Settings]]

 9. Scroll to the bottom, and click on "Print using system dialog..."

 10. In the window that pops up, make sure that the proper printer is highlighted again and click on [[Preferences]]

 11. Click "Job Handling"

 12. Click on the dropdown and select User Number

 13. Type in your 6 digit Copy Code

Your printer copy code will be 6 digits long and will be based off of your badge number. They will always start with a 1. Then, depending on how long their badge number is, they may have 0s after the 1 to make it add up to 6 digits. For example, if my badge number is 333, my copy code would be 100333. If my badge number is 5555, my copy code would be 105555. If my badge number is 77777, my copy code would be 177777.

 14. Press [[OK]]

 15. First click apply, then press print to test that it works! Good job!


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Access SketchUp For Schools
 keywords: 110

[Assistant]
 Keywords: Curriculum, portal, app
 Aliases: 3D Modeling, architecture, engineering, EDU

 The below video covers signing into Chrome for the first time, and then navigating to SketchUp For Schools, which is web-based.

 1. From the Portal (portal.psd401.net) > Curriculum > SketchUp for Schools

 2. Following this link: https://edu.sketchup.com/app/

 3. From any Google URL / Service by clicking the 'waffle', scrolling down to 'SketchUp for Schools' - and selecting that, as shown in the screenshot below.

 Students and Staff will want to be logging-in using Google. If it says you don't have access, or you get some other error, you will want to sign-out (click on your profile picture in the top-right corner, and then 'Sign out'. Then choose 'Sign In with Google' - and select your PSD Google account.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: TypingClub - Restore Access
 keywords: 110

[Assistant]
 Keywords: typing, club, typingclub, archived, disabled, error
 Aliases:

 "Error This user has been disabled. Please reach out to TypingClub support and provide the following code for identification purposes: 1694458842.5289173.13459"

 If you are receiving this error, it is possible that the student has been archived in TypingClub. To unarchive, click the link below and follow the instructions.

 https://www.edclub.com/help/student-management/student-profile-management/archive-students.html

 If this does not resolve the issue, please submit a ticket here and we will work with you to find the solution.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Cleaning a Promethean Titanium ActivPanel
 keywords: promethean, promethean panel, clean, cleaning

[Assistant]
 Keywords: promethean, promethean panel, clean, cleaning
 Aliases:

From Promethean Support 1204  How do I clean my Promethean products?

 We (Promethean company) recommend the use of 70-90% Isopropyl Alcohol (IPA) or 70-90% Ethanol in line with the World Health Organisation (WHO) guidelines for effective surface disinfectant against COVID-19

 Please follow the steps below to safely and properly sanitise your Promethean products:

 Disconnect the product from its power source.
 Lightly apply 70-90% Ethanol or 70-90% IPA to a 100% cotton microfibre cloth (recommended to spray onto the microfibre cloth). Do not apply liquids directly to the ActivPanel or any Promethean device.

For ActivPanels:
 In a single direction, wipe down the cover glass of the ActivPanel making sure to avoid the narrow sides of the touch bezel. Do not apply excessive pressure to the glass.
 For the other surfaces use only the lightly dampened cotton microfibre cloth to avoid malfunction and possible permanent damage to electronic parts, lightly clean the surface of the product, avoiding any connection points or ventilation holes.
 After the application, dry the cover glass with a clean and dry microfibre cloth.

For all other products:
 Using only lightly dampened fabric to avoid malfunction and possible permanent damage to electronic parts, lightly clean the surface of the product, avoiding any connection points or ventilation holes.
 After the application, dry the product with a clean and dry microfibre cloth.

 Please follow all safety and handling instructions listed with the cleaning solution and keep out of reach of children.
 For schools conducting an overall deep clean of their facilities, here are steps to appropriately protect your Promethean ActivPanels and projectors in advance of chemicals being sprayed or fogging devices being employed:

 Disconnect the product from its power source.
 Cover the product to prevent damage to internal electronic components.
 Remember to remove any covering before use.
 Please ensure that those with access to the ActivPanel or projector are aware of the cleaning procedure.

 If your Promethean product still has stubborn marks, please contact Promethean Technical Customer Support for further advice.
 Good personal hygiene practices of washing hands should be employed before and after use of Promethean products.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Change the Resolution when Hardwiring Laptop to Promethean Panel
 keywords: Promethean Panel, Resolution

[Assistant]
 Keywords: Promethean Panel, Resolution
 Aliases:

 If after you connect your laptop to the Promethean Panel using the cables and change the "Source" to HDMI2, and the resolution is wrong (often way too small), follow the steps below.

 Mac: System Preferences > Displays > Change from 'Optimize for Promethean' to 'Optimize for Apple Display'. It's scaled for Promethean (4K resolution), need to change to scale for the laptop's display.

 Windows: (From Desktop) > Right-Click > Display Settings > Scale and Layout > Change the scaling from 100% up to like 200% or whatever looks good


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Clear Cache for App on Promethean Panel
 keywords: Promethean, Promethean Panel, clear cache

[Assistant]
 Keywords: Promethean Panel, Clear Cache
 Aliases:

 Sometimes, if an app on your Promethean panel is not working correctly, you can clear the cache + data for it.

 Start by opening the Locker app
 Select Settings
 In Settings, select 'Apps'
 In Apps, select the app you want to clear cache on (Google Drive / Chromium / Chrome, etc.)
 You should now be in 'App info' for the app you selected
 Tap 'Storage'
 You should now see the option to delete cache and/or data. I would suggest clearing both.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Display Your Laptop, Chromebook, or iPad to a Promethean Panel
 keywords: promethean, promethean panel, screen share, screenshare, iPad, Chromebook

[Assistant]
 Keywords: promethean, promethean panel, screen share, screenshare, ipad, Chromebook
 Aliases:

 Projecting your Mac Device to Promethean Panel (wirelessly):
 Video Transcription Summary:

 The video demonstrates how to wirelessly connect a MacBook Air to a Promethean Active Panel. The process involves:

 Using the Launchpad on the MacBook Air to access Self-Service.
 Finding and installing the Promethean Screen Share application from Self-Service.
 Opening the Screen Share application, which has a dark blue logo with two displays.
 On the Promethean Panel, selecting the Screen Share option to display a connection number.
 Entering this number into the Screen Share application on the MacBook Air and optionally naming the connection for display.
 Enabling touchback feature in the MacBook Air's system preferences under security and privacy settings, requiring a password and authorization.
 Once the touchback is enabled and Screen Share is authorized, entering the waiting room, which connects the MacBook Air to the Promethean Panel. This allows the user to control the MacBook Air directly from the panel.
 To disconnect, the user needs to stop screen sharing from the Screen Share app on the MacBook Air.
 After disconnecting, the user can return to using other functions of the Promethean Panel by accessing the menu.

 This method enables effective interaction with the MacBook Air through the Promethean Panel, facilitating presentations and educational activities.

 Projecting your Windows Device to Promethean Panel (wirelessly):
  Video Transcription Summary:

 The video provides a guide on connecting a Microsoft Surface laptop wirelessly to a Promethean Active Board or Active Panel. The steps are as follows:

 Install the Promethean product 'Screen Sharing' from Chocolatey on the Surface laptop.
 Pin Chocolatey to the taskbar for easy access, find the 'Promethean Screen Share' app within Chocolatey, and install it. The app is identified by a dark blue icon.
 After installation, the Screen Share shortcut appears on the desktop of the Surface laptop.
 On the Promethean Panel, press the home or menu button and select the Screen Share icon to get a unique panel number for that classroom.
 Enter this panel number and your name (and optional title) on the Surface laptop to connect to the panel.
 Enable the touch interaction feature if desired, then enter the waiting room and confirm on the board to complete the connection.
 The Surface's display will be mirrored on the panel, allowing interaction with applications like Google Docs or the media player via the touch feature.
 To disconnect, use the Screen Share app on the Surface and select 'Stop Screen Sharing.'
 Finally, use the menu button on the Promethean Panel to return to its home screen or to access other features like the whiteboard.

 This process enables a wireless connection between the Surface laptop and Promethean equipment, facilitating interactive presentations or lessons.

 How to Project your iPad to your Promethean Panel  (wirelessly):

 Video Transcription Summary:

 The video outlines the process of wirelessly connecting a Microsoft Surface laptop to a Promethean Active Board or Active Panel. Key steps include:

 Installing the Promethean Screen Share application, available in Chocolatey for Microsoft Surface devices.
 Locating Chocolatey by using the Windows button or Start menu, and pinning it to the taskbar for convenience.
 In Chocolatey, accessing 'PSD Software' to find the Screen Share application, characterized by a dark blue icon.
 Once installed, a shortcut for Screen Share appears on the Surface's desktop, or it can be found in the applications list.
 On the Promethean Panel, selecting the Screen Share option and entering the unique panel number displayed, along with the user's name and title for identification.
 Enabling the touchback feature if desired by checking the relevant option.
 Confirming the connection on both the laptop and the panel to begin screen sharing.
 The Surface's display will appear on the Promethean Panel, allowing for interactive control.
 To disconnect, selecting 'Stop Screen Sharing' on the Screen Share app. This will cease the sharing and return the panel to its normal state.

 The video demonstrates this process in a straightforward manner, making it easy for users to follow and replicate the setup.

 Mac, iPad and iPhone users can connect to a Screen Share session using AirPlay. Ensure your ActivPanel Elements Series and Apple device are connected to the same network.
 Open the Screen Share app on the ActivPanel.

macOS Big Sur or later Click the Control Centre icon in the menu bar and select Screen Mirroring.

 Select the ActivPanel to connect and mirror your screen.

macOS Catalina or earlier Click the AirPlay icon in the menu bar and select the ActivPanel to connect and mirror your screen.

iOS and iPadOS Open Control Centre:

 On iPhone X or later or iPad with iPadOS 13 or later: swipe down from the top right-hand corner of the screen.
 On iPhone 8 or earlier, or iOS 11 or earlier: swipe up from the bottom edge of the screen.

 Tap Screen Mirroring and select the ActivPanel from the list.

 For help with AirPlay and Screen Mirroring, please visit Apple Support.

 How to Hardwire your Laptop to Promethean Panel:
 Video Transcription Summary:

 The video provides instructions on how to hardwire a Peninsula School District laptop to a Promethean panel using an HDMI cable. The process involves:

 Using a hub extender, provided with the laptop, as both MacBook Pros and Microsoft Surfaces lack an HDMI port.
 Connecting the hub extender to the laptop and using its HDMI port to connect to the Promethean panel.
 Turning on the Promethean panel and selecting the first user option.
 Plugging the HDMI cable into the hub extender and selecting 'HDMI' from the panel's source menu to duplicate the laptop's display on the panel.
 Optionally extending the display to perform different tasks on the laptop while projecting separate content on the panel.
 Audio from the laptop will output through the Promethean board or connected classroom speakers.
 To disconnect, ensure the panel is on the correct source, then unplug and store the HDMI cable.

 This setup limits mobility as the user must remain tethered to the panel but allows for effective presentation and use of the Promethean panel.

 How to Project a Chromebook to a Promethean Panel:

  Video Transcription Summary:

 The video tutorial explains how to connect a Chromebook to a Promethean board for screen projection. Key steps include:

 Turning on the Promethean panel and loading it to the landing page.
 Using the 'Promethean Screen Share' extension, specifically designed for Chromebooks (not for use with MacBook or Microsoft Surface laptops).
 Opening the Chrome browser on the Chromebook, where the extension should already be auto-installed for staff and students.
 Pinning the 'Promethean Screen Share' extension, identified by a dark blue circle with white monitors, for easy access.
 Opening the connection interface by clicking the extension and using the menu on the Promethean panel to open the 'Screen Share' or 'Active Panel Screen Share' tool.
 Entering the code displayed on the panel and the name of the user into the Chromebook to connect.
 Choosing the specific window to share on the panel and clicking 'Share'.
 Managing participant sharing through the panel's waiting room feature, useful for multiple presentations.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Install Apps (Specifically Google Chrome) on a Promethean Panel
 keywords: Installing apps, Promethean Panel, Promethean

[Assistant]
 Keywords: Install Apps, Promethean Panel
 Aliases:Promethean Board apps

 The video walks through how to install apps directly on the Promethean Panels.

 Video Transcription Summary:

 In the video "Installing Apps (Specifically Chrome) on a Promethean Panel," Angela May guides viewers on installing Google Chrome on a Promethean Panel. She explains that while these panels come pre-loaded with Chromium, Google Chrome is preferred for its enhanced functionality, especially when used with edtools accounts. The installation process involves:

 Accessing the Play Store from the panel's locker, usually found on the third page.
 Ensuring you are logged into the correct account, preferably an edtools account.
 Searching for 'Google Chrome' in the Play Store and clicking the green 'Install' button if Chrome is not already installed.
 After installation, Chrome will appear in the locker and apps section of the panel.
 Once opened, Chrome should recognize the user's edtools account, ensuring a better browsing experience and compatibility with certain online content like safe share and YouTube videos.

 Angela emphasizes the importance of using Chrome for a better overall experience on the Promethean Panel.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Prepare Your Promethean Panel for a Guest / Substitute Teacher
 keywords: Substitute, Promethean Panel, Promethean

[Assistant]
 Keywords: Substitute, Promethean, Promethean Panel
 Aliases:

 Preparing Your Promethean Panel for a Substitute/Guest Teacher

 If you are a Google Drive user, you can leverage the Shared folder feature and the Guest Profile on the Promethean ActivPanel to provide a substitute with access to learning supports and/or materials right on the ActivePanel! This option enables a substitute teacher to simply click on the link or video ou placed in the slide or doc to view on the panel. See demonstration videos at the bottom for more.
 Step 1: Set up a Substitute/Guest Teacher folder in Google Drive

  Create a new folder to hold the files you want to share with a substitute teacher.
  Set the Share Permissions to Anyone with the link as Viewer and click Done.

   This folder is where you will place any files you want a substitute guest teacher to access. We recommend you keep it simple, a Google Doc or Slide deck with directions and links to lesson materials that can be accessed directly on the Promethean ActivPanel.  You can always add or move files as needed.

 Step 2: Create Google Doc that will hold the link to Sub Folder

  Create a doc in the sub folder

 Add a message and link to the Substitute/Guest Teacher folder in Google Drive

  Add directions for guest teacher and title of sub folder
  Open the Sub folder drop-down menu, go to Get Link and select Copy Link
  Return to document, highlight title of folder and Insert Link

   REGARDING VIDEOS: If you have videos that you want to provide your substitute, it is highly recommended that you embed those videos into Google Slides and then share that slidedeck by placing the link to the slidedeck on the Google Doc that you will be creating for your sub. If you create your own videos with a tool like WeVideo, you will either have to upload them to YouTube or embed them into a slidedeck to ensure that they can play for the substitute teacher. Its also worth mentioning: dont forget to check your Share settings in your Google Drive. Make sure your videos and files are marked as Anyone with Link. Here is a help video on how to embed videos into Google Slides: https://youtu.be/NQvOw--6ZeI.

 IMPORTANT NOTE: If you have videos that you want your substitute teacher to show videos, we strongly recommend sharing the folder with the profile account thats colored and is called New User or Teacher (not the grey Guest accounts), This is because the Teacher or New User profile accounts have had a Securly certificate installed; hence, aspects of the Internet, Youtube, etc. will function much better while using those profile accounts rather than the Guest accounts. All generic Teacher or New User profile accounts should have a pin of 1111. It is suggested that you link your Google Slidedeck to your Substitute Document (that you share with your sub).
 If there are no extra generic New User or Teacher profile accounts, put in a ticket and one will be created for you.
 Step 3: Add Guest Profile Linking Document to Guest, New User, or Teacher Profile on ActivPanel
   Open Guest, New User, or Teacher Profile on ActivPanel

   Select Locker > Chromium. The Locker will automatically open to the Apps tab, but you also can access it by tapping the cube icon to access Apps.

   Type portal.psd401.net into the search and tap the return arrow.

  Sign in to your account.
  Open Google Drive.

   From Google Drive go to Recent or search for the Substitute/Guest Teacher folder and Guest, New User, or Teacher Profile Linking Document you created earlier. Select NO THANKS if you see Edit with the Docs app.

   Click on the download icon and then select Continue on the pop up asking for storage access.

   Select ALLOW on Allow Chromium to access photos, media, and files on your device.

 The file is now available in Downloads on the Guest, New User, or Teacher Profile.
   Access files from Locker > Files > Downloads

   When signing out of the Guest profile, select SAVE on the Clean up prompt.                    *Deleting will remove the Guest Profile Linking Document you just downloaded to Files.   *If the Guest profile is deleted when someone signs out, you would need to repeat Step 3 and add the Guest Profile Linking Document to downloads again.  You will not lose any links or files in the folder.

 Step 4: Sharing Directions with the substitute/guest teacher
 You can now share the following help document with a guest teacher by adding the link directly in the Absent Management job, emailing it to the sub, or leave it with your sub plans or the office manager.
   Substitute Access to Guest Profile Linking Document on a Promethean Panel

 Anytime you want to make changes or add something for a substitute, you simply access the shared folder and update or add the item. The link you have in the Guest Profile Linking Document is live and will reflect any changes you make to the folder.

 We recommend keeping only what the substitute guest teacher will need for that day(s) in the folder. You can keep the Mrs. Squires Substitute Folder as a subfolder in a Sub Prep folder along with all the files you may want to pull from use in planning.

 When returning to the classroom, you may want to check the Guest profile to make sure the correct file is still in downloads. *If the Guest profile is deleted when someone signs out, you would need to repeat Step 3 and add the Guest Profile Linking Document to downloads again.  You will not lose any links or files in the folder.
 Considerations for protecting profiles
 If you have set up and personalized the Teacher profile on the ActivPanel and signed in to your edtools account, you will want to be sure to have secured the profile with a PIN.  See this support document for more information: Profile PIN and adding Google Drive
 Demonstration videos:
 Video Directions for Step 1: Set up a Substitute/Guest Teacher folder in Google Drive
 Video Directions for Step 2: Create Google Doc that will hold the link to Sub Folder
 Video Directions for Step 3: Add Guest Profile Linking Document to Guest Profile on ActivPanel
 Video Directions for Step 4: Sharing Directions with the substitute/guest teacher


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Present Character Strong Slidedecks Directly on a Promethean Panel
 keywords: Character Strong, Promethean Panel, Slidedeck

[Assistant]
 Keywords: Promethean Panel, Slidedeck, Character Strong
 Aliases:

 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;&amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;

 Please note: Clicking on embedded links in the slides will open new tabs. This can lead to confusion and may slow down the panel's performance if there are too many tabs open. To maintain optimal functionality, it is advisable to close these tabs promptly once they are no longer needed.

 Video Transcription:
 The video "How to Present Character Strong Slidedecks Directly on Promethean Panel" by Angela May, uploaded on November 16, 2022, is a brief tutorial of 109 seconds, focusing on presenting Character Strong slidedecks using a Promethean panel. Key points include:

Accessing Character Strong: Users need to log into the portal, navigate to the curriculum folder, and open the desired Character Strong item.

Loading Slidedecks: From the Character Strong landing page, selecting a topic (e.g., 'Worries and Wonders') opens the slides.

Presentation Mode: After opening a slide, clicking on certain options enables the presentation mode. This mode allows users to navigate through the slides using touch gestures on the Promethean panel.

Using Google Slides on the Panel: The presentation opens in Google Slides, identifiable by its interface. Users can advance slides with their finger directly on the panel.

Remote Control Functionality: For panels that have been recently updated, a remote control can be used to advance and reverse slides. The presence of light pastel buttons on the panel indicates that it is updated and compatible with the remote control functionality for Google Slides and Canvas slides.

 Angela May concludes by offering assistance for any issues users might encounter with Character Strong on the Promethean panel. The video is aimed at educators who use Character Strong materials and need a straightforward method to present them interactively in a classroom setting.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Save PDF files in Whiteboard on Promethean Panels
 keywords: PDF, Whiteboard, Promethean Panel

[Assistant]
 Keywords: PDF, Whiteboard, Promethean Panel
 Aliases:

 Currently, the most successful way of saving PDF files using the Whiteboard app on a Promethean Panel (if you have your Google Edtools Account set up on the panel) is:

 Three-dots-more
 Save as PDF Screenshot
 Save to Device
 Click on your Google Drive on the left
 You might then have to click on "My Drive"
 Type what you want for a file name of the file
 Click Save

 Video Transcription:

 The YouTube video titled "Saving PDFs from Promethean Panels" by Angela May, uploaded on February 23, 2022, provides brief instructions on how to save PDF files from Promethean Panels to Google Drive. Here is the summary of the process:

  Choose 'Save As' Option: Start by selecting the 'Save As' option from the three dots (more options) menu.
  Select PDF Screenshot Option: In the 'Save As' menu, pick the 'PDF Screenshot' option.
  Save to Device, Not Drive: Instead of choosing 'Drive', select 'Save to Device'.
  Access Google Drive: Once 'Save to Device' is selected, navigate to your Google Drive on the left side of the screen.
  Select 'My Drive': Its important to specifically hit 'My Drive'.
  Name and Save the File: Finally, name your file and save it. It will then be stored in your Google Drive.

 The video is a straightforward tutorial on saving files as PDFs directly to Google Drive from Promethean Panels.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Save PDF files to your Google Drive on a Promethean Panel
 keywords: PDF, Google Drive

[Assistant]
 Keywords: PDF, Google Drive,
 Aliases:

 Video Transcription:

 The video "How to Save PDF files to your Google Drive on a Promethean Panel" by Angela May, uploaded on March 8, 2022, is a short instructional video lasting 46 seconds. It explains the process of saving PDF files to Google Drive directly from a Promethean Panel. Key steps include:

Saving as PDF: On the Promethean Panel, you should select the 'Save as' option from the three dots menu and choose the 'PDF screenshot' option.

Saving to Device: Contrary to what might seem intuitive, instead of selecting 'Drive', you need to choose 'Save to device'.

Accessing Google Drive: After choosing 'Save to device', open Google Drive on the panel.

Selecting 'My Drive': In Google Drive, make sure to click on 'My Drive'.

Naming and Saving: Finally, name the file as desired, and it will be saved to your Google Drive.

 Angela succinctly describes these steps, making it easy to follow for anyone looking to save PDF files from a Promethean Panel to Google Drive.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Set Promethean Profile PIN
 keywords: promethean, promethean panel, pin, pin code

[Assistant]
 Keywords: promethean, promethean panel, PIN, Pin code
 Aliases:

 Please see this doc to guide the steps for setting up a PIN and other Panel settings.

 Profile PIN and adding Google Drive

    Set or change a PIN on your Teacher panel profile
 User Profiles: Adding Security Your ActivPanel Titanium has User Profiles that enable multiple educators to make the most of a single ActivPanel. To create a PIN or password for a user profile, select the Unified Menu, then tap New User or Teacher, or your name if you have already renamed your profile. The default PIN set for profiles is 1111, if there's a teacher's old profile on the board who no longer uses it the default pin might let you use it. If there are no open profiles to use please call x3711 or submit a ticket and a tech will come assist you in setting up a new profile.

 Go to Settings > More Settings > Security & Location and select Screen lock.

 On Choose screen lock, select PIN

 Choose between creating a PIN or a password. A PIN is a numeric code between 4 to 16 digits, whereas a password can be a combination of alphanumeric characters between 4 to 16 digits. Depending on your selection, input your PIN or password. Select Continue. You will be prompted to confirm your PIN or password. Tap OK. We strongly encourage you to have a minimum of a 6-digit code for protection of your profile account and all accessible tools associated with your account.   Note - a forgotten PIN or password CANNOT be retrieve

 When you're returned to the Security & Location screen, your form of security now displays under Screen lock. Use the arrow next to Security & Location to go back.

 When you leave your panel unattended, lock your profile by selecting your Profile and clicking on the lock icon.

 To sign out, select the Unified Menu, then User, and sign out.

 You will be returned to the Sign-in screen. When you select your profile again to sign back in, you will be prompted to enter your PIN or password.

 To change or remove your PIN or password, sign in to your user profile. From the Unified Menu, tap Locker. Select the Settings tab, then More Settings. Tap Security & Location. Select Screen Lock. You will be prompted to enter your existing PIN or password once more. From here, select None to remove the security altogether, or tap PIN or password to change your pin or password. If you want to stay signed into your @psd401.net account (Google Workspace) on this profile, you should have a PIN set up and lock your panel any time you are not in the room.

 Personalize the Teacher profile with your name. Select gear and click on name to add your name

 If you need an additional profile added, please submit a ticket in Service Central.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Update Promethean ActivPanel
 keywords: Promethean, Panel, Update

[Assistant]
 Keywords: Promethean, Promethean Panel, Update
 Aliases:

 This is only available from the Owner profile.
 To check the Mainboard firmware version, open the Unified Menu and tap the Locker icon on the dock to display your apps.

 Tap the Update app.

 The Mainboard firmware version is displayed in this window.

 In the Update app, tap Check for Updates. The ActivPanel will connect to the Over-the-air update server, and the latest Mainboard firmware version will be located for your ActivPanel.
 Tap Update and follow the instructions on screen to proceed.
 Once updated, the ActivPanel will restart. Do not interact with the ActivPanel until it has fully restarted.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to create a Promethean account
 keywords: 110

[Assistant]
 Keywords: Promethean, Promethean Panel, Promethean Account
 Aliases:

   To create a Promethean account for yourself.

1. Go to this link one.prometheanworld.com or type it in a web browser.

2. Select Create your account.

3. Choose Continue with Google

4. Choose an account- chose or enter your district account Name@psd401.net

5. Sign in to prometheanworld.com- click Continue

6. Complete your account- Fill out short form with your name, Job (teacher), Country, Language, and agree to the terms, then click Complete account button at the bottom


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to use Promethean Screen Share Chrome Extension Usage
 keywords: promethean, screen share, Chromebook, schreenshare, promethean panel

[Assistant]
 Keywords: Promethean, Promethean Panel, Screen Share, Screenshare, Chromebook
 Aliases:

 The Promethean Screen Share Chrome Extension is automatically installed whenever a student or teacher logs into a Chromebook.

 If you are a staff member not using a Chromebook, you should be using the Promethean Screen Share Desktop Application. This is typically pre-loaded on your laptop, but if it isn't, you can use Chocolatey (Windows) or Self-Service (MacOS) to install it yourself.

 This article is for students and teachers on a Chromebook, using the Chrome Extension.

 If the user isn't seeing the Promethean Extension (where the extension icons are), it likely isn't 'pinned'.

 1. Click on the puzzle piece icon in the upper-right corner.

 2. It will bring up a list of extensions that are installed. Look for 'Promethean Screen Share'
 3. Click on the pin icon to the right of Promethean Screen Share.

 5. You can now click on the Promethean Screen Share Extension Icon to use it.

 6. On the Promethean TV, open the 'Screen Share' app.
 7. On the Chromebook, enter the Panel ID that is displayed on the Promethean TV.
 8. Enter your name, then click 'Enter Waiting Room'
 9. On the Promethean TV, you can then admit the student to share their screen by selecting their name, then 'share'.

 Note: If you have a laptop, it would be better to use the Promethean Screen Share app (found in Self Service) because the app functions better on the laptop. Also, you can have touchback capabilities using the app.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to ?Add Google Drive app from the Google Playstore
 keywords: promethean, promethearn panel, google drive

[Assistant]
How to Add Google Drive app from the Google Playstore

 Keywords: promethean, promethean panel, Google Drive
 Aliases:

 Please see this doc to guide the steps for adding Google Drive App and other Panel settings.

 Profile PIN and adding Google Drive

 Add Google Drive app from the Google Playstore

 Access applications by selecting the Unified Menu, then tapping Locker.

Within the Locker, locate and select the Google Play Store app.

 Sign in to Play Store with edtools account. Accept terms and conditions.

 You will be prompted to sign in the PSD User Sign in @psd401.net account first and then the PSD User Login screen where you will enter district username and password and Login.
 From here, you can search for apps to install. Once installed, you will access the Apps in the locker.  You can hold the app icons to drag and drop them to different pages of the Locker and/or reorder the icons listed.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Importing Smart Notebook and Powerpoint files into Activinspire
 keywords: Activinspire, Importing Smart Notebook, Promethean


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Installing and Using Promethean Screen Share App (Mac + Windows)
 keywords: promethean, Promethean Panel, screen share, screenshare

[Assistant]
 Keywords: promethean, promethean panel, screen share, screenshare
 Aliases:

 The Promethean Screen Share Desktop Application is the most reliable way to share your computer's screen to the Promethean Board. It also gives you the ability to remotely control your computer through touch feedback on the Promethean.
 Projecting your Mac Device to a Promethean Panel:

 Projecting your Windows Device to a Promethean Panel:

 Installing (MacOS)
 1 - Open the Self-Service Application:
 2 - In the Teaching Tools category, look for Promethean Screen Share - Click Install

 3 - The Application will install and now show up in Finder > Applications or in Launchpad.

 Installing (Windows)
 1 - Open Chocolatey and install Promethean Screen Share. (See How to use Chocolatey https://psd401.freshservice.com/a/solutions/articles/6000026420 for more help)
 2 - The Application will install and now show up in your Apps list.

 Using The Software (Mac + Windows)
 1 - Launch the Screen Share Application from Mac launchpad, Windows app list, or dock. (We recommend pinning the app to your dock for easy access )
 2 - The program should look the same on both MacOS and Windows.
 3 - On your Promethean Board, tap on the Screen Share application to get to the waiting room.

 4 - Back on your computer:

 Enter the Panel ID that is shown on your Promethean. Then enter a name.
 If you would like to control your computer from the Promethean, check the box.
 Click Enter Waiting Room

 5 - On your Promethean Board, you should see your name in the waiting room. Tap a name to share a single screen or select up to four names to share simultaneously. Once you have selected their names, tap the orange Share button at the bottom of the waiting room window.

 8 - At this point you should now see your computer screen on the Promethean Board.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Printing/Merging Labels with Avery Design and Print
 keywords: Avery Labels, Merge

[Assistant]
 Head over to  https://www.avery.com/software/design-and-print/

 1) Click the icon on the top of the page to log in, if this is your first time using Avery online click Create an account.

 2) Once logged in click on Start your Design

 3) On the next page search and select your label.

 4) Once you have your label selected click on the blank label

 5) Click on Import Data, then Start Import Merge

 6) Click on browse for file and select your .csv (to save a Google Sheets file as .CSV open the sheet and select File>Download>Comma Separated Values .csv)

 Once uploaded you can check that the data looks correct, if so click next

 7) From here you can drag over the fields you want to merge and arrange (we will have more options to center and style in a later step.)

 8) Click next and Finish. From here you can center and style the sample merge to your liking. When done click Review and Print

 9) Lastly, click on Get PDF to Print


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Promethean In-Depth User Guide
 keywords: promethean, promethean panel

[Assistant]
 Keywords: promethean, promethean panel
 Aliases:

 If you would like a deep dive of all functionalities of your promethean board, follow the below link to Promethean's website. Click the guide for "Titanium" and it will open an up-to-date PDF for how to use the promethean board.  https://learn.prometheanworld.com/resources/


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Programming Hytera Radios
 keywords: 110

[Assistant]
 Definitions

Codeplug: A configuration file for a radio containing all necessary operational settings.

Handheld Radio: A portable communication device used for two-way radio communications.

 Scope
   This guide focuses on cloning and transferring codeplugs between radios, not on creating or editing channel configurations.

 Equipment Needed

 Hytera Radios (source and target, must be the same model, as observed on the front)
 Hytera programming cable (Cable is located at DCRC in radio box)  Reference the Radio Models and Accessories Spreadsheet for programming cable models and purchase links

 Radio Programming Laptop (Lenovo E14, located at DCRC, 30690951622677)

1. Preparation

Log in on Radio Programming Laptop (Administrator account recommended but not required, a generic radio programming user may be a better option)
  Open the Hytera CPS Software (Other versions are located in C:/ProgramFiles(x86)/Hytera, and is also backed up in //fs2/installs/Radio Programming Software/Hytera)

 2. Reading the Codeplug from the Source Radio (If a codeplug has already been provided, skip this section)

Connect the Source Radio: Use the programming cable to connect the source radio to the computer. (The cable has a CPS and DL switch, keep it on CPS at all times)
 Power On The Radio

Read the Radio: Select the "Read" button within CPS (on the top) to download the codeplug from the source radio. Save this codeplug file on the computer for the cloning process.  It is recommended to save the codeplug to a "Codeplug" folder on the desktop and name the codeplug to the site name and radio model

 3. Writing the Codeplug to the Target Radio

Connect the Target Radio: Disconnect the source radio and connect the target radio to the computer.

Load the Codeplug: In the Hytera CPS, open the saved codeplug file (if the codeplug from the source radio was already read, there is no need to reopen it).

Write to the Radio: Choose "Clone" or "Write" to transfer the codeplug to the target radio.

 4. Verification
  Conduct a test to confirm the target radio works by having both radios on channel one and talking into them


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Programming Motorola Radios
 keywords: 110

[Assistant]
 Definitions

Codeplug: A configuration file for a radio containing all necessary operational settings.

Handheld Radio: A portable communication device used for two-way radio communications.

Mobile Radio: A vehicle or building installed radio device used for two-way communications, typically with a higher power output and external antenna.

CPS 2.0: Motorola Customer Programming Software version 2.0, used for programming Motorola radios.

Repeater:
 A device (typically located on a radio tower) that receives radio signals and re-transmits them on a different frequency, extending the communication range between radios that may be obstructed by distance or obstacles.
 Used for emergency channel and bus channel.

 Scope

  This guide focuses on cloning and transferring codeplugs between radios, not on creating or editing channel configurations. For custom codeplug creation or modifications, please consult our radio contractors, who will supply the updated codeplugs for deployment.

 This article and accompanying software is applicable to the following models:

 Motorola XPR / CM300D Mobile Radios

 Motorola CP100D Handheld Radios

 Motorola R7 Handheld Radios

 Note: This guide does NOT apply to the older Motorola CM200 mobile radios, as they use a different and outdated programming software.

 Equipment Needed

 Motorola radios (source and target, must be the same model)
 Compatible programming cable (Cables are labeled with model numbers, located at DCRC)  Reference the Radio Models and Accessories Spreadsheet for programming cable models and purchase links

 Radio Programming Laptop (Lenovo E14, located at DCRC, 30690951622677)

1. Preparation

Log in on Radio Programming Laptop (Administrator account recommended but not required, a generic radio programming user may be a better option)
 Depending on the model, radios will have different cables needed for programming:
  Motorola XPR / CM300D Mobile Radios: RJ45 programming cable, plugs into speaker/mic jack on front
  Motorola CP100D Handheld Radios: Standard Micro-USB cable, plugs into right side of radio behind rubber gasket
  Motorola R7 Handheld Radios: Custom R7-Specific cable, connects to speaker/mic connector on right side

  Open CPS 2.0 (Software is backed up in //fs2/installs/Radio Programming Software/Motorola)

 2. Reading the Codeplug from the Source Radio (If a codeplug has already been provided, skip this section)

Connect the Source Radio: Use the programming cable to connect the source radio to the computer.
 Power On The Radio

Read the Radio: Select the "Read" button within CPS (on the top) to download the codeplug from the source radio. Save this codeplug file on the computer for the cloning process.  It is recommended to save the codeplug to a "Codeplug" folder on the desktop and name the codeplug to the site name and radio type

 3. Writing the Codeplug to the Target Radio

Connect the Target Radio: Disconnect the source radio and connect the target radio to the computer.

Load the Codeplug: In CPS 2.0, open the saved codeplug file (if the codeplug from the source radio was already read, there is no need to reopen it).

Write to the Radio: Choose "Clone" to transfer the codeplug to the target radio.

 4. Verification

Handheld Radios  Conduct a test to confirm the target radio works by having both radios on channel one and talking into them

Mobile Radios:  Channel one should be the emergency repeater channel. Test this by pressing the transmit button for one second and observing a flashing light on the radio along with a light static sound.

Warning: Do not transmit on the radios with the antenna / antenna cable disconnected, as this could cause damage to the radio


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Replacing / Installing Lithium Batteries For Radios
 keywords: 110

[Assistant]
 Scope
  This article covers the installation/replacement of batteries for the emergency bus radios located at each school.

 Links / Resources

Battery Charger: Noco Genius 2 https://www.amazon.com/NOCO-GENIUS2-Fully-Automatic-Temperature-Compensation/dp/B07W6B987F

Battery: Nermak 20ah LiFePO4 https://www.amazon.com/NERMAK-Phosphate-Rechargeable-Lighting-Scooters/dp/B0B6ZBZ8T7

Site Radio Status Spreadsheet: https://docs.google.com/spreadsheets/d/1nSKvDOWi6MmbZyxil3J8kDZTN5HjmMeJocGA82dgEA0/edit?usp=sharing

 References

  Noco Genius 2 Charger

  Noco G1100 Charger

  Nermak 20ah LiFePO4 Battery

 Tools Needed

 Screwdriver (for lithium battery terminals)
 Socket set (if upgrading from lead acid battery)
 Hex key set / iFixit kit (for removing alligator clips from Noco Genius 2 Charger)

 Instructions

Locate the radio / battery: Locations for radios are in the Site Radio Status Spreadsheet  The Noco Genius 2 is the newer charger model, but some will have the older Noco G1100 charger. They both work with lithium batteries.

 Confirm radio is powered off

Remove Old Battery: Remove screws or nuts that secure the wires to the battery, set aside battery

Install New Battery

  The terminals for both the Genius 2 and G1100 chargers are the same. It it best to have them on the bottom of the stack of terminals (see image)

 Install the terminals to the battery
 Hold the Noco terminal securely with one hand
 With the other hand, use a screwdriver to place the screw through the terminal openings
 While still holding the Noco terminal, use it to guide and align the screw with the intended screw location on the battery
  This method ensures stability and accuracy in positioning the terminal and securing it with the screw

 Power on and configure the Battery Charger

 For both the G1100 and Genius 2, the charge most MUST be set to lithium

   Genius 2: Press the mode button until the blue lithium mode shows

   G1100: Either Press and hold the mode button or press the button momentarily until the mode shows as the blue lithium

  Power on and test radio
  Update Site Radio Status Spreadsheet
  Surplus the old battery (Do not throw away)


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Managing Custom Student Sign-in / Sign-out Reasons
 keywords: Raptor, Sign in, Sign out, Reasons

[Assistant]
 Keywords: Raptor, Sign in, Sign out, Reason

 Users with the "EntryAdmin" role in Raptor now have the ability to manage student settings. Please refrain from modifying settings besides the custom sign-in / sign-out reasons shown below.

 Limitations:
 You are unable to remove or modify any of the "reasons" that are scoped globally (at all schools).

 Instructions:

 Sign in to Raptor via the portal.
 On the left side, click "Admin"

 Click "Student Sign-In/Out"

 Click one of the two "Advanced Settings" buttons, depending on whether you want to adjust Sign-in or Sign-out reasons.

 Click "Add Reason" to do so. Or adjust one of the existing reasons by clicking the edit icon, assuming it's not scoped to "All Buildings" (as you will not be able to edit or remove these).


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Raptor Visitor - Reinstalling iPad Kiosk App
 keywords: Raptor, Raptor Visitor

[Assistant]
 In some circumstances, or as advised by the Technical Services Department, it may be necessary to reinstall the Raptor Visitor App to restore functionality.

 1. With an updated configuration that was pushed out today (Thursday 10/24/24) - you should now see three apps - Settings, Self Service, and Raptor:

 2. If this is the case, you may proceed with uninstalling the Raptor Visitor app. With one finger, tap and hold over the Raptor Visitor app until a new menu shows. In this new menu, select Remove App:

 3. Confirm the deletion by tapping Delete App:

 4. One more confirmation screen, tap Delete:

 5. Open the Self Service App and go to the Safety category:

 6. Raptor Visitor should be the only App in this category. Select Install or Reinstall and the button will start spinning while the app loads:

 7. When that is done, you should see Raptor Visitor at your main home screen again. Launch it. You should be brought to the following screen. Select the SCAN button:

  8. Use the below QR code to setup the App.
 You may need to physically reposition the Raptor iPad in front of this QR code:

 9. After scanning the QR code, the app will proceed to the below screen. There are two things that need doing at this screen:
 A) Configure the building to your School. Simply tap the building field and select your school.
 B) Re-connect the Bluetooth printer. Ensure the Bluetooth printer is turned on and plugged in, and then tap the blue Connect button in the Raptor app and proceed with any additional instructions.

 Note: Regarding Printer Setup - If you click Done before setting up printer, you may be able to get into settings again without giving the iPad a passcode. Instructions for setting up iPad Passcode (Link).

 At this point, you should be back to working. Do a test print as a Visitor and Student to confirm. If you're still having issues, please call x3711 or submit a ticket using the Service Central button in the Portal, or by emailing servicecentral@psd401.net


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Elementary Scheduling
 keywords: scheduling

[Assistant]
 Elementary Scheduling before End of Year Process - Elementary Scheduling before end of year.

 After End of Year Process assigning students to teachers - Assigning students to teachers


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: "Insert" or "Upload" Google Files in Schoology Using the Resource Tool
 keywords: Schoology, Resource Button, Insert, Upload

[Assistant]
 Keywords: Schoology, Resource Button, Insert, Upload
 Aliases:

 Video Summary:

 In the video "How to Use the Google Resource App Tool in Schoology" by Angela May, uploaded on March 8, 2018, Angela provides a detailed guide on integrating Google Drive resources into Schoology. Here's a summary of the key points from the latter part of the video:

Adding Google Drive Files to Assignments: Angela demonstrates how to attach a Google Drive file to an assignment in Schoology. She shows different methods, including embedding the file directly, adding it as a link, or using the 'Assign from App' feature for cases where students need to make their copies of a file.

Understanding File Types and Links: She explains the differences between embedding a file, adding it as a link, and allowing students to make their copies. Embedding keeps the content within Schoology, while a link opens the file in a new tab.

Student Perspective: The video also shows what these additions look like from a students perspective, illustrating how students can access and interact with these resources.

Permissions and Sharing Settings: Angela emphasizes the importance of checking and setting the correct permissions for the Google Drive files youre sharing in Schoology. She advises adjusting the sharing settings to ensure that the intended audience can view or edit the files.

Team Drive Considerations: Finally, Angela notes that files from Google Team Drive may not share correctly in Schoology. She recommends using files from 'My Drive' instead to ensure proper sharing and access within Schoology.

 The video provides a comprehensive tutorial for teachers on how to effectively use Google Drive resources within Schoology, enhancing their digital classroom experience.