[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Jamf Connect Enrollments
 keywords: Jamf, Connect, macOS, Jamf Connect

[Assistant]
 Note: All new enrollments should be on macOS 14 Sonoma
 Note: If this is a brand new laptop, by default it will go to the PSD (Laptop) PreStage. You will need to take it out of there for it to show up when adding it to the appropriate PreStage.

 1. First, ensure the device is in the appropriate Jamf Connect PreStage (Shared Laptop, Shared Desktop, or Lab).

 2. Proceed through Setup Assistant on the re-imaged or brand new macOS device - Connect to psd-open, etc.

 3. You will then get presented with the below login screen. Authenticate as serv_shareddeviceusr
 Note: The password is in BitWarden. It's the old Administrator password.
 Note: It is very important you're using serv_shareddeviceusr here or the Bootstrap Token won't get escrowed, etc.

 4. It will take a minute or two to install Profiles and such at the Remote Management screen:

 5. Proceed past the 'Select Your Time Zone' - what you do here doesn't matter, we deploy a configuration profile to turn automatic time zone on.

 6. After continuing, the screen may go black for ~one-or-two minutes. This is Jamf Connect being installed and is normal.

 7. After the screen returns from being black, you should see our PSD-customized Jamf Connect Login Window:

 At this point, you just need to wait for all the software to get installed. This process typically takes anywhere between 5 to 15 minutes, but can take longer depending on network connection.

 Note: If you enrolled the computer and it's been a couple minutes and no enrollment policies have started yet, occasionally computers need a 'kickstart' to trigger Enrollment Complete policies to start running.
 The quickest and easiest way to Kickstart a computer to run enrollment policies is to do the API Framework reinstall mentioned in this solutions article: https://psd401.freshservice.com/support/solutions/articles/6000035017

 Important Note:
 Do not power down the computer / put it to sleep / close the lid - until it has a macOSLAPS password populated in Jamf.
 It's safe to assume the computer is ready-to-go after the policies 'Zoom (Enrollment Push)' and 'zz_Create Administrator Account + Run macOSLAPS (Enrollment Push)' have completed successfully, as those are the last to fire off.

 The other main important thing is that the Bootstrap Token got escrowed. Once a LAPS password is populated, Bootstrap Token Status should show 'Escrowed'. You don't necessarily have to check this one on every computer, but it's a good thing to spot check.

 A 100% ready-to-go Jamf Connect computers should:

 Have a macOSLAPS password populated in Jamf.
 Show 'Bootstrap Token Status' of 'Escrowed' in Jamf.
 Show a customized PSD Jamf Connect Login Window.
 Have all of our software (Chrome, Drive, Zoom, etc).


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Raptor Technologies - Installing Hardware Services (Print Driver, etc) (Windows)
 keywords: Raptor, Raptor Technologies

[Assistant]
 The Raptor Technologies Windows software is not silent-install friendly. It has to be manually installed while logged in as Local Administrator (LAPS).

 This software enables them to print a badge on the bluetooth printer that is connected to the iPad from their desktop.

 1. Sign in with the LAPS account.

 2. Windows Start > Open the \\fs2 share and go to the folder: \\fs2\installs\software\Raptor.HardwareServices_2_3_6_0

 3. Use your credentials when prompted to authenticate for connecting to fs2.

 4. Once you get to that folder, launch Raptor.HardwareServices_2_3_6_0.exe

 5. The program will launch like below, proceed:

 6. Click Install:

 7. Not sure what happens past this point, but feel free to update this Solutions Article and document.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Repairing + Detecting Failed SentinelOne Agents (Two Ways)
 keywords: S1, SentinelOne

[Assistant]
 Keywords: S1, Sentinel One
 Aliases:

 10/22/24 - Update: I found another way that can potentially be used to remotely fix the S1 Agent. To prevent needing to put hands on it + booting into Safe Mode. See: Quicker Method (Try first)

 Detecting Failed SentinelOne Agents

 The SentinelOne Agent Service is being monitored using PDQ Inventory and manual remediations are being made based off of that:

 In the near future, we may also be enforcing active SentinelOne Agents (if it's a Windows computer) in order to be on psd-auth. There is a SentinelOne integration for PacketFence that can check to ensure the computers SentinelOne Agent is active each time it joins psd-auth.

 In addition to the above, problem Agents can be ones that are Online, but do not have S1 Console Connectivity.
 For example, if a computer shows online in PDQ Connect, or you know for a fact that it's online with internet, but it shows 'Console connectivity: Offline' in SentinelOne, it probably needs repairing.

 Repairing Failed SentinelOne Agents

 Repair Method #1 - Quickest Method (Try First)

 Note: Sometimes, the Agent can be fixed with a simple reboot, so I would try that first.

 There is now a package in PDQ Connect called 'SentinelOne - Check Agent Status' - you can push this to the problem computer to confirm the Agent issue. If a computer can't join psd-auth, flip to psd-open temporarily.
 After pushing the above to the computer, go to the Deployments section, find that push, and click the 'Completed' button to see the logs:

 This is an example of a computer where the S1 Agent isn't working properly for whatever reason. This can occasionally happen on a very small number of devices. The above computer popped up into the PDQ Inventory group, making it easy to spot, and know to fix.

 Note: I have seen a computer that was not communicating with the S1 management console, but the above showed that everything was fine and running. So the 'Check Agent Status' isn't quite 100% at telling you if it's hosed or not. The ultimate way of checking is ensuring the endpoint is still active in the S1 console / 'Console connectivity = Online'. Also, I did the quicker repair method on this one and it didn't work.

 After confirming that the Agent isn't working (not a 100% necessary step, but prudent), you will need the devices specific passphrase.

 1. Login to SentinelOne: https://usea1-015.sentinelone.net/dashboard
 2. Click on Sentinels:

 3. Filter by Endpoint name, search for the one you're looking for, hopefully it's in the search results.
 Note: If it isn't in the results, that means it's been hosed for more than 3 weeks and got decommissioned.
 You can still click View More Filters > Look for the Decommissioned filter and add it, then sort by Decommissioned - this should find it.

 4. Click on the Endpoint, search actions for 'pass' you should see Show Passphrase and have permissions to view it. Select that button and copy the Passphrase (long string of random words).

 5. Go back to PDQ Connect. Look for the package called SentinelOne - Enable / Repair Agent
 In this package, look at the script for the variable $Passphrase - simply replace any existing passphrase (if there is one) with the one you copied from the step above. These are device specific codes.
 It should look like below. Push the package to the affected computer:

 6. Go to the Deployments tab and click Results for the push you just did. Scroll all the way down to find the results. Hopefully it looks like below:

 7. Go back to the SentinelOne Console and back to the problem device. You may need to refresh the page and possibly reboot the computer, but in my experience I didn't need to reboot the computer.
 It should now say the below:

 If it doesn't, you will likely need to put hands on it and proceed with the fix below.

 Along with Console connectivity showing Online, if you were to run the SentinelOne - Check Agent Status package again on the computer you successfully fixed, the results should look like below:

 Repair Method #2 - Safe Mode - Guaranteed 100% Chance of Fixing

 Start by copying SentinelOneInstaller.exe and workstationtoken.txt from \\fs2\holdingtank to the Local Administrator's Desktop. (C:\Users\Administrator\Desktop)

 To connect to \\fs2, just use your standard credentials.

 After youve copied those two files over, you will need to boot the computer into Safe Mode.

 Note: I have had one or two times where I performed the below fix without booting into Safe Mode - and it uninstalled SentinelOne, rebooted, and SentinelOne had reinstalled itself and was fixed. So you can try the fix without the computer being in Safe Mode, just know it may not work and throw an error that it needs to be in Safe Mode.

 This step can be done by an end-users account (if theyre already logged in, otherwise just do it as local admin)

 Type msconfig and click on System Configuration

 In the System Configuration menu, select Safe boot (Minimal) - hit OK, and then restart when prompted.

 Once the computer comes back in Safe Mode, login as local admin .\Administrator

 After logging back in as local admin in Safe Mode, open up the command prompt as Administrator.

 Type cd C:\Users\Administrator\Desktop

 Then, type SentinelOneInstaller.exe -c -t <workstation token here without brackets>

 And hit enter. Workstation Token in in workstationtoken.txt

 You may need to wait a minute or two for the cmd window to look like it's doing anything!
 The SentinelOneInstaller window doesnt pop up right away sometimes.

 Wait for the SentinelOneInstaller cmd window to open. It should look something like this:

 Or this:

 Hopefully it did something like the above. If it did, open up msconfig again and uncheck safe mode, and then reboot back into normal mode.

 Log back in as local admin to verify whether the above re-installed S1 and fixed it, or if it just did a clean uninstall (I have seen both happen).

 If it just did a clean uninstall, you will see the Windows defender icon in the tray and not S1.

 If this is the case, run SentinelOneInstaller.exe manually with the site token - double-click SentinelOneInstaller.exe and enter the Workstation token when prompted and go through install via the GUI.

 If install was successful, you should be able to just reboot the computer and then verify SentinelOne shows protected with no issues (look for icon in tray and click it)

 Now, just delete the initial two files you copied over (SentinelOneInstaller.exe and workstationtoken.txt), log out of Local Admin, and you should be all good.

 If the S1 tray icon now looks good, you don't technically need to do this, but it wouldn't hurt to go into the S1 console, look the computer up by hostname, and see that it shows up and 'console connectivity' is recent (like within a few minutes).


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Veyon - High Level Overview
 keywords: Veyon

[Assistant]
 Veyon can be installed as a 'Master' (Client) and Server. Veyon can use LDAP or Key Pair authentication.

 https://docs.veyon.io/en/latest/admin/configuration.html

 In PDQ Connect, push Veyon Server to all endpoints to be monitored (Student computers). Install the Client (Master) on the computer that needs to observe (Teacher computer).

 Veyon Configurator needs to be run as Administrator. After launching change:

 1. General > Authentication > Method: Key file authentication
 2. Authentication keys > Create key pair > Name it by School and/or Room

 It will create two keys, public and private. Private only needs to be on observer/teacher computer. Public needs to be on all computers to be monitored.

 Change the 'Access group' for both to 'Users' (BUILTIN\Users). I would recommend exporting both to \\vmnocappdqdep01\PDQ-Repository\Veyon\*Your_School* as a backup and to have handy.

 If you're setting up Veyon on the observer/master/teacher computer, it only needs Private key
 If you're setting up Veyon on a monitored/server/student computer, it only needs the Public key

 You can set the Server up how you want it on a Student computer, and then go File > Save settings to File

 You can then specify that config when pushing it in PDQ Connect with the parameter:

 veyon-4.8.2.0-win64-setup.exe /NoMaster /S /ApplyConfig=%cd%\MyConfig.json

 Note: The key pairs save to \ProgramData\Veyon\keys\

 When setting up the Master, you will want to copy keys over before launching Veyon configurator, but after installing it.

 Setting up new Client:
 1. Use PDQ Connect to push Veyon - Client
 2. Open Veyon Configurator, change to Key pair authentication. Then, Authentication keys > Import key > Import Client Key
 3. Locations & Computers > Add computers by hostname + IP address. You can also import from .csv

 Setting up new Server:
 1. Use PDQ Connect to push Veyon - Server
 2. Open Veyon Configurator, change to Key pair authentication. Then, Authentication keys > Import key > Import Server Key

 Server Public Key Example (this is the computer to be observed):


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Windows - Creating a Universal Bootable USB + Drivers (TSD Office)
 keywords: 110

[Assistant]
 The difference between the TSD Office Windows USB and DCRC Windows USB's is that the TSD one is universal, while at DCRC there is one for each model of computer (Surface 3 / 4 AMD / Intel, Dell 7080-7090, Dell 7010).

 There is a bit more work and technical knowledge needed to create device-specific Windows re-imaging USB's. Creating a universal one allows you to use the same USB for all of those models. It's also easier to update periodically.

 USB Creation

 1. Download Windows 10 or Windows 11 Media Creation tool directly from Microsoft
 1a. Windows 10 - https://www.microsoft.com/en-us/software-download/windows10
 1b. Windows 11 - https://www.microsoft.com/en-us/software-download/windows11
 1c. For the link above, you should see 'Create Windows [10 or 11] installation media' - below that, click 'Download Now' to download the MediaCreationTool.exe

 2. Launch tool while signed in with LAPS account (tool cannot be run from standard account).

 3. Accept terms of service.

 4. When presented with two options 'Upgrade this PC now' and 'Create installation media...' - select the latter.

 5. You should be able to use the recommended options and proceed.

 6. When presented with 'USB flash drive' or 'ISO file' - select ISO file and proceed. Save it to your Desktop, or wherever convenient. It will take at least a few minutes to download.

 7. While that is done downloading, you can grab Rufus (if you don't have it already).
 7a. The latest version of Rufus can be downloaded from https://github.com/pbatard/rufus/releases - you may want to download the option that has 'p' - the portable version. Example: rufus-4.4p.exe

 8. Open Rufus with the USB drive plugged in. Where it says 'DOWNLOAD' change that to 'SELECT'. Click SELECT and point it to the .iso you just downloaded.

 9. You can leave all the options as default, and then click 'START' - it will then prompt you for a couple options.
 9a. Check the box for 'Create a local account with username:' and use PSDTSD
 9b. Check the box for the rest of the three options you are presented with and click 'OK'.

 10. You will be presented with the message 'WARNING: ALL DATA ... WILL BE DESTROYED' - click 'OK'.
 10a. Rufus will begin created a bootable Windows 10 Installer, that will automatically log you into the PSDTSD Local Administrator account, and skip the OOBE (Out-of-box-experience).

 Loading / Updating USB with Drivers

 11. If you navigate to FS2//installs/drivers/Devices/Surface you will see there are .msi installers for the various Surface models we have.
 12. To update these drivers, you can simply google 'Surface 3 intel drivers' (or applicable model) which will take you to a Microsoft page like this:

 13. Compare the version number on that page with what we have in the FS2 folder. If it's newer, click Download and select Windows 10 or 11, then overwrite what's in FS2.

 14. Make a folder on the USB that Rufus created called 'Surface Drivers'. Load these drivers in there. There should be Surface 3 (Intel), Surface 3 (AMD), Surface 4 (Intel), and Surface 4 (AMD).

 15. After re-imaging, use an external mouse + keyboard to run the correct .msi for the model. If it's a Dell / Lenovo, plug in the Serial Number on their respective website, let it auto-detect the right model, and install all drivers from the manufacturers website.
 15a. We don't store Dell / Lenovo Driver's on the USB because there are too many models.

 16. Proceed to TSD Office Re-imaging Instructions for more detail on re-imaging: https://psd401.freshservice.com/support/solutions/articles/6000038585


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Windows - Re-imaging Instructions
 keywords: Windows, Windows 10, Imaging, USB

[Assistant]
 Keywords: imaging, usb, bootable, windows, windows 10
 Aliases: Bootable USB, Reimage

 Note: If using the device-specific USB's @ DCRC - ensure you're using the correct one for the device you're re-imaging. Skip Step 3 as drivers are injected during imaging.
 Note: If using 'universal' Windows USB's @ TSD - follow these steps exactly.

Boot from USB
 Plug the Windows USB into the computer
 Surface Laptops: With the device powered off, hold the volume down button and then tap the power button to boot into the Windows USB.
 Other Computers: Rapidly press what is typically the F12 or Insert key (sometimes F10 or F11) - to get to the boot manager, then select the USB to boot from it, let run until Windows logs in as .\PSDTSD - Skip to 4.1

Erase + Install Windows
 Connect an external mouse and keyboard using a hub.  The hub needs to have an Ethernet port, as binding to the domain, joining psd-auth, etc - has to be done while hardwired.

 Hardwire the Desktop or Laptop through the hub.
 Continue through Windows 10 Setup Options.
 Choose Custom when prompted. It will list storage volumes. Delete all of them until there is only one. Order doesn't matter, just delete every one that it allows you to, until there is only one showing.
 Proceed with the Windows 10 installation.
 After Windows is done installing, you will be brought to a 'Let's connect you to a network' screen. You should be hardwired. psd-auth may be selected as well with the 'Connect automatically' box checked. Proceed.
 It will log you in with the automatically created PSDTSD account.
 You may see a pop-up 'Do you want to allow your PC to be discoverable...' it shouldn't matter but you can select 'Yes'.

Install Drivers

Surface

Note: The Surface screen may go dark after connecting to internet. It will fix itself after Step 6.

 Determine if it's a Surface 3 or 4 and AMD or Intel.
 Click on the Windows Logo in the bottom-left corner, and type msinfo - select 'System Information' > Look at fields System Model and Processor >  Or look on the bottom, Model 1867 = Surface 3.

 The USB contains a folder Surface Drivers inside this, are Surface Driver .msi files. They are called something like SurfaceLaptop4_AMD_Win10_etc - depending on the model and CPU.
 Run the correct .msi for the model, but don't restart.

Dell Desktop - Dell makes a really good driver auto-detect utility called SupportAssist. Go to their website, have it auto-detect your computer, scan for drivers, and then install them. Should be an easy automatic process.

Others - Other manufacturers should have some similar driver auto-detect utility. If not, plug the serial number into the manufacturer website to pull up the model, and then download and install the drivers.

Rename Computer   Right-click Windows Logo in the bottom-left corner, and choose System - under About - click Rename this PC - rename to our naming standards:
 It should be all capital letters
 It will begin with DT or LT depending on if it's a Desktop or a Laptop
 Next, the three-letter-acronym of department or building (DLI, VGE, TRA, MTW, etc).
 Do not name a computer 'DCRC' - that should be DLI.
 Do not name a computer 'PSD' - it should be named to the site it is going to.

 Next, the last 6 of barcode
 Lastly, W10 (or W11 if it's running Windows 11)  So something like LTVGE605472W10

 After renaming the computer, no not restart when prompted and continue.

Bind to AD

Note: If this computer is a re-image, and is named the same as it was before the re-image, you will need to go into AD and delete the old computer object before you can bind this one.
 You cannot have two computers in AD with the exact same name.
 It's a good idea to delete the old computer object out of AD, regardless of whether the computer is going to be named the same or not.
 If this is a brand new computer don't worry about this note at all.

 Go to Settings > Accounts > Access work or School > Connect > Join Local AD > type peninsula.wednet.edu
 When prompted for credentials, use serv_adbind  Password is the same as the old Administrator account.

Do not add an account when prompted (click Skip)

First Reboot (Install Drivers + GPO PDQ Connect Install)
 Unplug the Windows USB and you can now restart the computer.
 It will finish the driver install Please wait while we install a system update.

Note: Driver portion of this step only applies to Universal USB's not device-specific DCRC USB's.

Move Computer Object in AD
 After the computer has rebooted and is doing a Group Policy Update, its a good time to move it from the default Computers container to PSD > Computers > OU it belongs
 Reese has a script that does this automatically, but its not instant. It may or may not beat you to moving the computer object.
 The default 'Computers' holding directory is at the top of the OU structure. Move the computer from there to where it belongs as noted in step 7.1.

Push Appropriate Deployment with PDQ Connect
 Push the appropriate PDQ Connect Package to it (i,e 'Teacher Deployment')
 You shouldn't need to login to push the PDQ Deployment
 Once the push is done, you can scan the computer to ensure it got all the software

LAPS + Second Reboot (ensures all GPO's are installed and LAPS password gets populated)
 After the PDQ Deployment has completed, it's a good time to reboot to ensure the LAPS rotation kicks in.
 It's good to verify the computer shows a LAPS password if you view it in AD after the second reboot to ensure LAPS is working.

Note: The second reboot may also install Windows updates (power button in Windows will say 'Shut down and update').

psd-auth  After the second reboot, while still at the login screen, you should now be able to connect to psd-auth WiFi network. Please do so now.

Note: This only applies to Laptops and Desktops that have a WiFi card. Which should be 99.9% of our computers going out.

Note: You should still be hardwired until after successfully connecting to psd-auth, only then can you disconnect. Or leave hardwired until after PDQ deployment.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: macOS - Creating / Updating a bootable Installer
 keywords: macOS, Imaging, Mist

[Assistant]
 Keywords: imaging, macOS, Mist, image,
 Aliases: Operating System, Bootable, Image USB

 These instructions can be used for turning a USB into a bootable macOS Installer for the first time, or updating a USB that may have an outdated version of macOS that needs to be updated. It's good practice to keep our USB's updated so that we're not imaging macOS computers with outdated versions of macOS.

 1. Download Mist from Self Service if it's not already installed on your computer. It's scoped to TSD only. It's under the System Utilities Category:

 You can also install it by pasting this link into your browser: jamfselfservice://content?entity=policy&id=1402&action=view

 2. Launch Mist, then go to the 'Installers' tab. Click the download icon next to the most recent macOS version you're wanting to create a bootable USB installer with (Sonoma or Ventura in this example are highlighted):

 3. When prompted to choose a save Destination, select your Desktop. For 'Select Export Type' - leave the Default option of 'Application' checked. It will take a couple minutes to save to your Desktop and verify. But it should look like this when completed successfully:
 Downloaded Installer (.app) on your Desktop:

 Mist showing successful:

 Note: Mist does have the option of creating a USB installer, but in my experience it freezes during creation and is unreliable. The best, most reliable option is doing it through terminal, using the built-in createinstallmedia command.

 4. Open terminal. Su in as Administrator using macOSLAPS.
 The command you'll want to run is:

 sudo /Applications/Install\ macOS\ [Version Name].app/Contents/Resources/createinstallmedia --volume /Volumes/[USB Drive Name] --nointeraction

 You will want a USB drive plugged in (16GB is the best size, can't be smaller). macOS will need to see the USB first. It will erase it as part of the process.

 An easy way to build the right command is first type sudo, then a space, then drag the macOS installer into terminal from your Desktop to populate the correct path. Then copy the rest of the command above '/Contents/Resources/etc' all the way to the '--volume' part.

 So at this point, you should have this:

 To properly get the USB portion, you can do Finder > Go > Computer > Drag the USB it's showing that you plugged in, over to the terminal window you have open. Add '--nointeraction' at the end.

 You should now have this:

 Hit Enter. It will begin erasing the USB. You may be prompted to Allow Terminal.app to access files on a removable volume, click 'Allow':

 From there, Terminal will copy the files over to the USB and make it bootable. This process can take some time, up to 15 minutes or more. It will then be a fully functioning macOS USB Installer.

 Start to finish it will look like:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Changing Book in SpringBoard
 keywords: SpringBoard, Book, Class, Grade, Change

[Assistant]
 Keywords: SpringBoard, Book, Class, Grade, Change
 Aliases:

 To change the book (or grade level) in SpringBoard for any one of your classes, complete the following steps:

 Step 1: Select the class youd like to change the content for.  (If you want to do this for multiple classes, you will have to repeat these steps multiple times).

 Step 2: Select Add or Edit Class.

 Step 3: Select the class you want to change from the Class Roster page.  (That class info will pop up on the right hand side of the screen).

 Step 4: In the info for that class, select the Course eBooks tab.  Then select which eBooks you would like students to have access to.  Any book or workshop that you check the box for will then be available to students (and you can change this back and forth throughout the year as needed).

 Step 5: Dont forget to hit Update Class or the changes will not save.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How Students Access Schoology from the Portal
 keywords: Schoology, Portal

[Assistant]
 Keywords: Schoology, Portal
 Aliases:

 You can share this video with students or embed it in your course for students.
 https://youtu.be/P1kdYPwHhpA

 Walks students through how to access courses in Schoology from the portal as well as how they can reorder courses in their dropdown.

 The video titled "How Students Access Schoology from portal.psd401.net" by Donna Squires is a guide on how students can access and navigate Schoology through their schools portal. Here's a summary of the steps:

Accessing the Portal: Go to portal.psd401.net. This is the starting point for accessing Schoology.

Navigating to Schoology: Once in the portal, students should click on 'Schoology' under the student core tools.

Understanding the Landing Page: The main landing page in Schoology shows recent activity, which includes the update feed from all courses the student is enrolled in.

Viewing Courses: To see a list of courses, click on 'Courses' in the blue bar at the top. A dropdown menu will display up to 12 courses, depending on the screen size.

Finding All Courses: If a course is not visible in the dropdown menu, students can click on 'My Courses' to see a complete alphabetical list of all their courses.

Accessing a Specific Course: To enter a course, click on the binder icon under the course title.

Reordering Courses: For students who prefer to see their courses in a specific order (like by period), they can reorder them by selecting 'Manage Courses' and then 'Reorder Courses.' They can drag courses into their preferred order.

Adjusting the Course Dropdown Menu: If a desired course is not showing in the dropdown menu, students can drag it from below the line in the reorder area to above the line. This will make it appear in the dropdown menu.

Using the Course Dashboard: By clicking on the Peninsula School District icon and selecting 'Course Dashboard,' students can view all courses in a tile format. This view shows all courses, not just the top 12, and allows for drag-and-drop reorganization.

 This tutorial is helpful for students needing guidance on accessing and organizing their Schoology courses through their school's specific portal.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How Students Submit Files from Google Drive in Schoology
 keywords: Schoology, Google, Drive, Submit, Files, Student

[Assistant]
 Keywords: Schoology, Google Drive, Submit Files, Student
 Aliases:

 See attached to learn how How Students Submit Files from Google Drive in Schoology.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How a Student Submits a Google Drive Assignment in Schoology
 keywords: Google Assignment, Google Drive Assignment, Google Drive Assignment button, Schoology Google Drive Assignment, Submit Assignment, Assignment Submission

[Assistant]
 Keywords: Assignment Submission, Submit Assignment, Google Drive Assignment in Schoology, Schoology Google Drive Assignment
 Aliases: Portal,
 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;&amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;
 The video titled "How a Student Submits a Google Drive Assignment in Schoology" by Donna Squires is a tutorial for students on submitting assignments in Schoology that are linked to Google Drive. Here's a step-by-step summary:

Opening the Assignment: The video begins with Donna opening an assignment in Schoology. The assignment includes a document provided by the teacher, in this case, a Google Slides deck for the student to introduce themselves.

Accessing the Document: Students can click on 'My Document' to view the assigned slide deck. If the working space in Schoology is too small, they can click a star icon to open the document in Google Drive, which provides a larger workspace.

Completing the Assignment: Students should complete the assignment in Google Drive. Donna emphasizes that this is where they should make all necessary edits or additions to the slide deck or document.

Submitting the Assignment: After completing the work, students should return to the Schoology tab to submit the assignment. The submission is done by clicking 'Submit Assignment.' Donna notes that there might be times when a teacher prefers not to submit the assignment immediately to allow for feedback.

Receiving and Acting on Feedback: If the teacher provides feedback, it will appear alongside the document in Schoology. Students can then make any necessary changes based on this feedback.

Final Submission: Once the assignment is ready for final submission, students click 'Submit Assignment.' A confirmation message will appear, and they can click 'Done.'

Post-Submission: After submitting, students can no longer edit the file, but they can make comments. If needed, they can use the 'Unsubmit' button to unlock the assignment for further edits before the grading date.

Troubleshooting: If students have trouble viewing documents (e.g., a grey screen appears), they should click on a link to ensure they are logged in with their student ID number.

Final Note: Donna concludes by advising students to reach out to their instructors for any additional clarification or help needed.

 This video provides clear instructions for students on how to manage and submit Google Drive assignments within the Schoology platform, emphasizing the process of editing, receiving feedback, and finalizing submissions.

 Using the Google Drive or Microsoft OneDrive Resource Apps to Submit Assignments
 Students can also submit materials to an assignment using the integrated Google Drive or OneDrive Resource apps, which they can access from the Resources tab. To submit, students select the file in their Google Drive or OneDrive, click Import, and then select Import File:

 It is additionally possible to submit from Google Drive and OneDrive from the Create tab, using the Insert Content menu in the Rich Text Editor:

 Schoology strongly recommends that students use the Resources tab workflow to submit Google Drive and Microsoft OneDrive content. However, if they do submit via the Create tab, they can only successfully submit content by choosing Import Link in the Insert Content menu:

 Using the Google Drive or OneDrive Assignments App to Submit Assignments
 If the instructor connected an assignment with the Google Drive Assignments App, students can submit on the web version using the workflow outlined here.
 If the instructor connected an assignment with the OneDrive Assignments App, students can submit on the web version using the workflow outlined here.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How a Student Submits a file from Resources Google Drive to a Schoology Assignment
 keywords: Submit Assignment, Submit, Google Drive Resources in Schoology, Resources in Schoololgy, Google Drive App in Schoology, File

[Assistant]
 Keywords: Submit File Files Schoology Resources Google Drive Google Drive App
 Aliases:
 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;
 Using the Google Drive Resource Apps to Submit Assignments
 Students can also submit materials to an assignment using the integrated Google Drive or OneDrive Resource apps, which they can access from the Resources tab. To submit, students select the file in their Google Drive or OneDrive, click Import, and then select Import File:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to View Schoology Course as Student
 keywords: Course, Schoology, Student, View

[Assistant]
 Keywords: Courses, Schoology, Student View
 Aliases:

 View Course As
 View Course As is a function that enables Course Admins to view courses as a specific member or student would.

 How do I use View Course As?
 To use View Course As, click Course Options under the course photo.

 Then, you can select a member from the list and navigate the course from their perspective.

 Once you have finished viewing your course as that member, you can either enter in another member's name in the banner at the top of the page or click Back to Course to return to your regular view.

Note:  In order to use View Course As, there must be at least one member enrolled in the course.   If you want to View Course As before students have been added as members, you can add a peer or teaching partner to the course and leave as a member (no admin roles).

 Can I submit work on students' behalf using the View Course As feature?
 Assignments
 The Submit button for assignments is not available for instructors using View Course As. View Course As does not enable instructors to submit assignments on behalf of students.

 Google Drive and Microsoft OneDrive Assignments
 View Course As does not work with Google Drive Assignments or OneDrive Assignments. When a student accesses a Google Drive or OneDrive Assignment and clicks My Document, a unique copy of the original Google/OneDrive document is created for the student to edit.
 Therefore, if a Course Admin uses the View Course As feature to preview the course and open a Google Drive or OneDrive Assignment, the assignment will display as the Course Admin normally sees the assignment from their own view (including the In Progress and Submissions tabs). Attempts to click the document link from within the assignment will result in a "Private Access Only" message and exit View Course As.

Note: See these articles for more information about the student view in these apps: Google Drive Assignments and Microsoft OneDrive Assignments.

 Test/Quizzes and Assessments
 You are not able to Resume or Start New Attempt for test/quizzes and assessments while using View Course As. As such, neither are you able to submit test/quizzes and assessments for students from this view.

Notes:
 Instructors can preview Course Assessments as well as Test/Quizzes prior to administering them.

Observational grading for Assessments allows instructors to enter responses on behalf of students.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Logging into Schoology on a Mobile Device
 keywords: 110

[Assistant]
 Keywords: Schoology, Mobile, Login

 1. Install the app on android or iOS, you can do this by going to the Play Store for android or App Store on iOS.

 2. Open the app, you should be greeted a screen like this (iOS pictured but the same on android). Tap "Sign in through my school".

 3. In the "School" text field, search for "Peninsula School District", you'll want to make sure you select the right one it should look like what is pictured below. You can check the numbers on the left part of the entry match to make sure it's the right one.

 4. Continue to SSO, the prompt will look slightly different on Android.

 5. It won't send you to our classlink by default so you'll need to search for PSD, the right one is pictured below.

 6. After signing into the portal and completing MFA you should be all signed in and ready to use!


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Reconnecting the Google Drive Assignments App in Schoology
 keywords: Recconnecting Google Drive App in Schoology, Reconnecting, Reconnect, Reassociate, Google Drive App, Schoology, Google Error, Google Drive Error

[Assistant]
 Keywords: Reconnecting Google Drive, Reconnect Google Drive in Schoology, Reconnecting Google App in Schoology, Google Drive Error
 Aliases:
 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;&amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;
 RECONNECTING THE GOOGLE DRIVE ASSIGNMENTS APP WITH FORCE LOG OUT (STUDENTS)
 Follow

 Reconnecting the Google Drive Assignments App
 The Google Drive Assignments App leverages the permission-sharing capabilities of Google Drive. A student copy of the assigned document is created when a student opens an assignment using the Google Drive Assignments App. This copy is only shared with the instructor who created the assignment and the student who opens it.
 Sometimes, errors can occur for students using this workflow because:

 A student attempts to view a file and discovers they no longer have access. A Google account and/or privileges had previously given them access to the file, but now they are using a different Google account and cannot access it.
 A student attempts to view a file and discovers they no longer have access. They are logged into Schoology but are not actually logged into a Google account.

 These errors can be resolved by logging out of the Google Drive Assignments App and logging back in. Schoology has added a link to make this process easier. This allows students to reconnect to the app with the correct Google Drive account and load the document successfully.
 This link appears for students viewing their own documents in the My Document tab:
 Step 1   Click the link in the top right corner above the document.

 Step 2  Click Connect to login to your Google Drive account.
 This will launch a new window prompting you to log in with your Google Drive account.

 Once youve logged in, Schoology will automatically reload the document. If this does not resolve the issue, please reach out to your instructor for further assistance.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Schoology for Students Getting on the First Time
 keywords: Student Schoology Basics, First Time Login to Schoology, Schoology Student Tutorial

[Assistant]
 Keywords: Student Schoology Use, Student Schoology Tutorial
 Aliases:

 Click here to access the updated "Schoology for Students Getting on for the First Time" doc

 In your browser to go to https://psd401.net/my/
 Log in using your student number and password. If you dont know your student number and password, ask your teacher.

 Double click on Core Tools

 Click on Schoology

 You are now in Schoology!
 Choose Course Dashboard to see all your classes.

 You will see all your courses here. Sometimes teachers change their course to have a fun picture. Or it may have the name Attendance. If you dont know, ask your teacher.

 Your teacher may have folders in this course. Each folder has information for you or your family.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Student Error when accessing Google Drive Assignment
 keywords: Access Denied, Student Account, Google Account, Schoology

[Assistant]
Keywords: Access Denied, Student Account, Google Drive, Error, Schoology Aliases:

Solution home Schoology Schoology

 Error when accessing Google Drive Assignments

 If you receive an access error similar to the one below when trying to access the Google Drive Assignments, you can try re-establishing your connection to your edtools Google Drive by following the below steps.

 Click on the drop-down Options
 Select Account Settings

Click the Logout hyperlink. It's next to the Cancel button. Even if you see your edtools account above this (by the Google logo), you'll still want to press that Log Out hyperlink.

 Click on the blue Log in button twice. Note regarding the Warning: If you have always used your edtools account, there is not an issue.
 Click on your edtools account.  If it is not listed, select Use another account and then type in your edtools account. It may prompt you to login to the PSD Portal.
 Click on Allow and then your Google Drive will appear for you to add your material.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Student Schoology Account Email Notifications
 keywords: email notification, email, schoology messages

[Assistant]
 Keywords: Student Schoology notification, schoology messages notification, Schoology email notification, student email notification
 Aliases:Schoology mail,  Schoology email, Schoology messages

 Schoology sends you email and text notifications for Social, Academic, Group, and School activity that occurs in your account. To manage your personal account notifications, click on the downward-facing arrow in the upper right corner of your Schoology page, and select Settings.

Notes:
 Email and text message notifications differ from the Notifications menu (bell icon) located at the top of Schoology. The notifications listed under the bell icon are not customizable. They display information related to course materials and events in chronological order to keep you abreast of academic activity. For more information on the notifications that appear in the bell icon menu, see: What kind of notifications appear in the menu notifications?

 For information regarding mobile notifications, see these Help articles:
 iOS Mobile App (Students): Notifications
 Android Mobile App (Students): Notifications

 Email Notifications
 You can select which notifications you would like to receive from courses and groups in which you're enrolled.

 To turn off all email notifications for your account, click Turn Off All Notifications.

 To customize your notifications, follow these steps:

 Click the arrow next to your name on the top right side of Schoology.
 Select Settings from the drop-down menu.
 Click the Notifications tab.
 Select the button next to the notifications you want to change.
 Choose On (receive from all sources), Off (do not receive from all sources), or Custom (pick and choose the sources).
 Click Save Changes at the bottom.

 How do I make sure I receive Schoology message in my email?
 You will also want to make sure you have your Personal notification setting to allow you to receive an email notifying you when a private message is sent to you through Schoology.
 Personal Notifications

 Receive a private message: Turn on this option to receive a notification whenever anyone sends you a message in Schoology.

Note: If you have "Receive a private message" notifications turned on for Schoology Messages you've received, you may respond to the message directly from the notification in your email.

 NOTE: If "Receive a private message" is off, you will NOT see emails about Schoology notifications


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Student Schoology Basics Tutorial
 keywords: Student Schoology Tutorial, Student Schoology Basics

[Assistant]
 Keywords: Student Schoology Basics, Student Schoology Tutorial
 Aliases:

 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;

 The video titled "Schoology Navigation Basics" by Angela May is a comprehensive guide for students on how to navigate and use Schoology effectively. Here's a detailed summary of the video:

Logging into the Portal: Angela starts by advising students to log into the portal and double-check that they're logged into their own account, especially if they share devices.

Accessing Schoology: Students should click on 'Core Tools' to find Schoology. She emphasizes that the tools might differ slightly for high school, middle school, and elementary students.

Checking Schoology Landing Page: Once in Schoology, it's a good practice to check the name in the upper right corner to ensure the correct account is in use. The Peninsula School District logo in the upper left corner always brings you back to the landing page.

Organizing Courses: Angela demonstrates how to reorder courses for easier access. Only the first 12 courses appear initially, but they can be rearranged by going to 'Courses' > 'My Courses' and using the 'Reorder Courses' button.

Using the Course Dashboard: She also explains the course dashboard feature for organizing courses and how changes there reflect on the regular courses button.

Managing Groups and Extracurricular Activities: Similar to courses, groups related to extracurricular activities can also be reorganized.

Changing Password for Mobile App: For students who use Schoology on mobile devices, Angela shows how to update the Schoology password to match the Peninsula School District password through 'Settings'.

Setting Up Notifications: She advises turning on notifications for each course to stay updated. This can be done from the notification button within each course.

Using the Notification Bell and Calendar: The notification bell in the banner shows recent updates and notifications. The Schoology calendar is beneficial for tracking assignments and due dates across courses. Angela recommends using color coding for different classes in the calendar.

Communicating with Teachers: The Schoology messages tool is highlighted as a way to communicate directly with teachers.

Seeking Help: Angela concludes by inviting students to reach out with questions or concerns to service central at psd401.net.

 This tutorial is aimed at helping students effectively navigate and utilize the various features of Schoology for a more organized and efficient learning experience.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Student View of Grades in a Schoology Course
 keywords: Student View of Grades in Schoology, Student View of Grades, Schoology Student View of Gradebook, Student View of Grades in Schoology Course

[Assistant]
 Keywords: Student View of Grades Schoology
 Aliases: Gradebook
 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;
 The Grades area of the course profile displays your grades for the assignments, tests/quizzes, and discussions within a course. When an item is graded by your instructor, the grades and comments will immediately display in this area. Your overall grade for the course is listed at the bottom of each page.

 Item submission
 Instructor comment
 Course grade may or may not be visible. To see an official overall grade for a class, please visit Parent Portal for Middle and High School classes.  Elementary Grades are reported on the report card at the end of each trimester.

Note: Depending on the settings in place at your school, this area and some of its contents may not be available to you. Contact your instructor with any questions about which grades appear to students in this area.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Viewing Submitted ASSESSMENTS ON THE IOS APP - STUDENT VIEW
 keywords: Schoology assessment, submitted assessment, view assessment, student view of assessment

[Assistant]
 Keywords: schoology assessment, submitted assessment
 Aliases: test, view test, student view

 Reviewing a Submitted Assessment
 From the assessment page, students can see their grade, view submissions that have been graded, or resume any attempts that are still in progress.

Note: Depending on the settings in place for the assessment, you may not have permission to view submissions.

 Above, the Assessment attempts page on an iPhone X. Below, the Assessments attempts page on an iPad Pro.

 On smaller screens, scroll down to see information about attempts you have begun and submitted.

 Assessment attempts page on iPhone X.

 If you have permission to view submissions, you will see the View option. This opens the submission detail view, where you can scroll through the assessment to view each question.

 Above, the Submission view on an iPhone X. Below, the Submission view on an iPad Pro (landscape).

 Use the back arrow in the upper left corner to exit the assessment page and return to the course.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Viewing Submitted a Test/Quiz in Schoology - Student View
 keywords: student view, student submitted

[Assistant]
 Keywords: student view, student submitting test/quiz
 Aliases: test, view test, student view

 BEST PRACTICES FOR SUBMITTING TEST/QUIZZES (STUDENTS)

 Occasionally, we hear reports of test answers changing between the time the student takes and submits a Test/Quiz. Our team continuously conducts extensive research and validation. Rest assured  we have never found anything indicating a Schoology defect that would cause answers to change.
 There are some common mistakes and settings that may lead students to believe that their answers were changing or appearing to change. Below are some steps you can take to prevent any potential issues.

 Are you using a mobile device to submit your test?
 If so, note that the touch screen capabilities can be very sensitive. While you are scrolling down the page, for example, it is important to remember that tapping the screen close to an answer on a multiple choice or matching question may select that answer. Please scroll carefully when answering questions and review your selected answers when using a mobile device.

 Do you have the Review Answers screen?
 If your teacher has allowed Question Review on your test, you can view a list of questions and answers you've selected before submitting your test.
 The answers you've selected display with a white checkmark. This does not mean the answer is correct. The checkmark is there to confirm your selection:

 If your teacher has configured the test settings to allow you to view submissions with the correct answers, you'll be able to see the actual correct answers after submitting the test:

 If you are still confused by the answers you've selected and the answers you see in Schoology, contact your teacher for further assistance. They can look into the settings on the test and potentially reach out to Schoology Support for help.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Hooking Up Roy Anderson Field Sound Equipment
 keywords: 110

[Assistant]
 Keywords: Roy Anderson Field, Audio
 Aliases: Sound, Music

 1. Make sure you have all the equipment:

 Behringer Audio Interface
 1/4' Cables and 1/4' to XLR adapters
 Data Cable
 USB Hub
 Laptop (Can be Mac or Windows)

 Do not turn on the system yet, you'll cause extra loud pops and clicks plugging things in while it's on. If it's on before setting up, turn it off. There is a switch on the top right side in the front of the case.

 2. Open the back of the rack, you're looking for the two open inputs on the bottom two boxes. Plug in the side of the 1/4" cables with the XLR adapter. It should look like what is pictured below. Doesn't matter which color cable goes where.

 3. Now take the interface and plug it into your machine, if you have a mac then you'll need a USB hub. Just plug the square end of the cable into the back of the interface where it says USB, then the USB side into your computer (or into hub then computer).

 4. Now take the other end of the 1/4' cables and plug them into the back of the interface, after you're done the back should look like this:

 5. Now you'll want to adjust your volume, you can adjust the volume in 3 places. One is in whatever app you're using to play music, I'm using spotify. I would set the volume to about 50% there. The other place you can adjust it is your computer, I would set this to 100%. Then the last place is the knob on the front of the interface I circled below, Right is more volume Left is less. I would start with this pretty far to the left unlike the picture.

 6. Now power on the system. There is a switch on the front side of the rack on the top right, just turn that on.

 7. Finally you'll want to test your sound volume, set the above knob all the way to the left. Now turn on your music and slowly raise the volume until you get it to a comfortable volume.

 8. You should be good to go! Be sure to power off the system before unhooking or you'll get more popping.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Chromebook Magnifier - How to Enable/Disable
 keywords: Chromebook, Magnifier, Zoom

[Assistant]
Keywords: Chromebook, Magnifier Aliases: Zoom

 Summary:
 Explains how to turn off fullscreen magnifier on a chromebook.

 To turn off/on the fullscreen magnifier, press Ctrl + Search ??+ m.

 You're all done.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Enabling Voice Typing in Google Docs
 keywords: 110

[Assistant]
 Keywords: Voice Typing, Google, Docs, Accessibility
 Aliases: Dictation

 Summary:
 This guide will walk you through enabling Voice Typing in docs by going into the tools menu and enabling it.

 Voice Typing:
 Start voice typing in a document

  Check that your microphone works.
  Open a document in Google Docs with a Chrome browser.
  Click Tools  Voice typing. A microphone box appears.
  When you're ready to speak, click the microphone.
  Speak clearly, at a normal volume and pace (see below for more information on using punctuation).
  When you're done, click the microphone again.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to enable Dictation on a Chromebook
 keywords: 110

[Assistant]
 Keywords: Dictation, Chromebook, Accessibility
 Aliases: Google, Talk and Type

 Summary:
 This article will walk you through navigating to the settings of your chromebook and where to find and enable dictation.

 Type Text with Your Voice
 You can speak to enter text in most places where you usually type. You can even add common punctuation marks by saying "comma," "period," "question mark," "exclamation mark," or "exclamation point."

  At the bottom right, select the time. Or press Alt + Shift + s.
  Select Settings .
  At the bottom, select Advanced.
  In the "Accessibility" section, select Manage accessibility features.
  Under "Keyboard and text input," turn on Enable dictation (speak to type).
  Tap or select where you want to type.
  Select Speak or press Search + d. Looks like this on the toolbar

   Say what you want to type.
 From https://support.google.com/chromebook/answer/177893#typewithvoice.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to enable Read Aloud on a Chromebook
 keywords: 110

[Assistant]
 Keywords: Read Aloud, Chromebook, Accessibility
 Aliases: Text-to-speech, Google

 Summary:
 This article will show you how to enable read aloud on your chromebook by navigating to the settings and enabling it.

 Listen to part of a page
 To select specific text on a page to be read to you, turn on Select-to-speak.
 Listen to all text
 To have pages read aloud to you, turn on your Chromebooks built-in screen reader:

 At the bottom right, select the time.
   Or press Alt + Shift + s.

 Select Settings   Accessibility.
 Under "Text-to-Speech," turn on ChromeVox.

 Tip: When you press Ctrl + Alt + z, you can turn ChromeVox on or off from any page. Learn how to use the built-in screen reader.
 Listen to part of a page
 To select specific text on a page to be read to you, turn on Select-to-speak.
 Step 1: Turn on Select-to-speak

 At the bottom right, select the time.  Or press Alt + Shift + s.

 Select Settings   Accessibility.
 Under "Text-to-Speech," turn on Select-to-speak.

Tip: Learn how to change the language, voice, and volume for text read aloud.
 Step 2: Select & hear text
 Important: Depending on your keyboard, you can press the Search key  or the Launcher key  for some shortcuts. Both keys work the same.

 Option 1

 Press and hold the Search key .
 Drag the pointer over an area of text.

 Option 2

 Highlight the text to be read.
 Press the Search key  + s.

 Option 3

 At the bottom right, near the time, select Select-to-Speak .
 Drag the pointer over an area of text.

  Tip: If youre on a touchscreen, tap a line of text or drag your finger over an area of the screen.
 Your Chromebook reads the section aloud and each word is highlighted.
 To stop Select-to-Speak while its reading, press Ctrl or the Search key . You can also select Stop .
 Tip: With navigation controls, you can pause and play, adjust speed, and skip lines of text.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Screen Record with WeVideo - Detailed Tutorial
 keywords: WeVideo, Recording, Video, Recording Tools, Screen Record

[Assistant]
 Keywords: WeVideo, Recording, Video, Screen Record
 Aliases: We Video

 Important Notes: Please use Classic only (for both students and staff). WeVideo has a tool/platform called "Classroom" which is like an LMS. As of Spring of 2024, we suggest using Classic only.

 Make sure to log into WeVideo the first time by clicking Google, and picking your PSD email address. You should automatically be (both students and staff) enrolled in our licensed batch of WeVideo accounts. If you feel that you haven't been or if your account says "Trial", please call the help desk or make a ticket.

 Also worth noting, there is both a web version of WeVideo and a Chrome Extension.  The video explains this more.

 This video tutorial will show you how to use WeVideo.  I will be using a paid version to show you how to video edit with WeVideo.  WeVideo is an online video editor that works great for Chromebooks or any computer with access to the internet.
 &amp;amp;amp;lt;span class="fr-mk" style="display: none;"&amp;amp;amp;gt;&amp;amp;amp;amp;nbsp;&amp;amp;amp;lt;/span&amp;amp;amp;gt;&amp;amp;amp;lt;span class="fr-mk" style="display: none;"&amp;amp;amp;gt;&amp;amp;amp;amp;nbsp;&amp;amp;amp;lt;/span&amp;amp;amp;gt;&amp;amp;amp;lt;span class="fr-mk" style="display: none;"&amp;amp;amp;gt;&amp;amp;amp;amp;nbsp;&amp;amp;amp;lt;/span&amp;amp;amp;gt;

 See the WeVideo Tutorials and Academy for more information.

 Video Transcription:

 The video "WeVideo - Detailed Tutorial" by Teacher's Tech, uploaded on November 27, 2017, is an extensive guide on using WeVideo, particularly useful for Chromebook users. The video is 1560 seconds long and covers various aspects of video editing with WeVideo. Here's a summary of the initial part of the video:

Introduction to WeVideo: The tutorial is intended for users who prefer a video editor that works well on Chromebooks. It covers basic to advanced features like green screen usage, picture-in-picture, altering video speeds, and finalizing the video.

Navigation and Timestamps: Timestamps are provided in the video description to help viewers jump to specific parts of the tutorial.

Logging into WeVideo: The presenter logs into WeVideo using a Google account. He mentions using a paid version, which offers more options and no watermark.

Creating a New Video Edit: The process starts with selecting 'Create new' and then uploading media to WeVideo.

Uploading Media: Media can include videos, music, or pictures. The video demonstrates how to upload from a computer or Google Drive. It shows the progress of media upload and suggests uploading multiple files simultaneously for efficiency.

 The presenter aims to provide a comprehensive overview of WeVideo's capabilities, making it a useful resource for both beginners and experienced users seeking to edit videos on Chromebooks or other devices.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: WeVideo Tutorials
 keywords: WeVideo, We Video

[Assistant]
 Keywords: WeVideo
 Aliases: We Video

 click here to access the WeVideo Academy website


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Connecting To Building WiFi on Windows
 keywords: 110

[Assistant]
 Keywords: psd-open, psd-auth, Windows, Surface laptop,
 Aliases: wireless, network, connection, internet

Scope:  This article covers connecting to building WiFi on Windows devices including
 Dell Desktops
 Lenovo Thinkpad Laptops
 Microsoft Surface Laptops

Definitions:

psd-auth: Secure WiFi network for district devices only

psd-open: Unsecure WiFi network for public devices only

Procedures:
 NOTE: District Mac and Windows laptops should always be connected to psd-auth to ensure operability with other district devices such as printers.
 On the bottom right of your screen, click on the the WiFi symbol
 A window should show the currently visible network:
 Select psd-auth if the computer is an authorized district device, otherwise select psd-open

Troubleshooting:

If the WiFi symbol is NOT visible:
The WiFi Icon is hidden and can be shown by clicking the ^ Icon

 The Wifi Icon can be dragged to the bottom for easy access

 If Wifi Symbol shows as follows:
 There is a likelihood that it is connected to the network via a network cable.
 If network problems occur with this symbol, restart the computer.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Connecting to Building WiFi on Chromebooks
 keywords: 110

[Assistant]
 Keywords: psd-open, psd-auth, chromebooks, security
 Aliases: wireless, network, connection, internet

Scope:  This article covers connecting to building WiFi on Chromebooks

Definitions:

psd-auth: Secure WiFi network for authorized district devices only

psd-open: Open WiFi network for public devices only

Procedures:

On the bottom right of the screen, click on the the area as shown:

 Click on the text below the WiFi icon (Clicking the WiFi icon will turn off or on WiFi for the device).
 Click on psd-open and ensure it is connected.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Connecting to Building WiFi on a Mac
 keywords: 110

[Assistant]
 Keywords: psd-open, psd-closed, Mac OS, psd-auth
 Aliases: wireless, network, connection, internet

Scope:
 This article covers connecting to building WiFi on MacOS Ventura or later.
 This also applies to older versions of MacOS, but will look slightly different.

Definitions:

psd-auth: WiFi network for district devices only

psd-open: open WiFi network for public devices, IOT devices, and PSD Chromebooks

Procedures:
 NOTE: District desktops and laptops should always be connected to psd-auth to ensure operability with other district devices such as printers.
 On the top of your screen, click on the the WiFi symbol
 A window should open showing visible networks
 Click on psd-auth if your device is an authorized district device, otherwise select psd-open


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Reset Verizon hotspot
 keywords: Verizon, Hot spot, Orbic, Cellular

[Assistant]
 Keywords: Verizon, HotSpot, Orbic, Cellular
 Aliases:
 Verizon Orbic Speed - Restore Settings to Factory Defaults

  If your Orbic® Speed powers off on its own, crashes and resets, freezes, won't charge or runs slow, view this info.

  Restore Settings to Factory Defaults only if absolutely necessary as it removes all modified settings including Network Name (SSID), Wi-Fi / admin password, etc.
 Via Device Via Admin Web Interface

Via Device
  The Master Reset button is in a small hole located on the bottom of the device, underneath the battery cover. Pressing this button returns the device to factory settings.
  Remove the battery cover. Insert your fingers into the battery removal groove at the top edge of the battery cover then lift and remove the battery cover. Set the cover aside.

 With the device powered on, locate the Reset button.

 Press and hold the Reset button with your finger or use the tip of a pencil or pen.  Hold down for approximately 5 seconds or until the display shows 'Resetting'.
 Replace the battery cover.  Ensure the notches align then press on the cover until it clicks into place and is flat across the entire bottom surface.

 Top

Via Admin Web Interface

 Access the Admin Web Interface.
 From the top menu, click Settings.

 From the left menu, click Management > Reboot & Reset.

 From the 'Reboot & Reset' screen, click Reset then follow the prompts.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: WiFi - Buses & Free zones
 keywords: Wifi

[Assistant]
 Keywords: Wifi, Bus
 Aliases:

 WiFi on buses:
 We currently have WiFi on several buses.
 Network options are: PSD-Bus-open (Slower 2.4GHZ network)                         and PSD-Open-Bus-5G (Fastest 5GHZ network)
 Actual network speeds will be limited by the bus' location and signal strength.
 No password is required to connect to these networks

 Free WiFi zones:
 https://psd401.net/wifi/


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Change default program in Windows
 keywords: default app

[Assistant]
 Keywords: default app
 Aliases:

 Open the start menu by tapping the Windows key or clicking the Windows Start icon.

 Then click the settings gear:

 That will bring up the settings app.  Select Apps.

 Then click on Default Apps

 Scroll down until you can select "Set defaults by App"

 In the new window, scroll down until you find the app you want to use.  In this case, we are going to make .pdf files open in Chrome, so I select Google Chrome

 Click Manage
 In the next window, all the extensions that Chrome is registered to handle are listed.  Some extensions may be handled by other programs.
 Simply change the program on the right to match what you want to use.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Change the Displays for Windows users
 keywords: Windows, Extend, Clone, Display

[Assistant]
 Keywords: Windows, Extend, Clone, Display
 Aliases:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Search your Google Drive on a Windows Device
 keywords: Search, Search Google Drive for Desktop, Search Google Drive on Computer, Search Google Drive on Laptop

[Assistant]
 Keywords: Google Drive Search, Search, Google Drive for Desktop
 Aliases: Drive File Stream
 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;

  Install Google Drive for Desktop: Ensure Google Drive for Desktop is installed on your Windows device. Previously known as Google Drive File Stream, this application creates a bridge between your Google Drive and your computer.

  Open File Explorer: Start by opening a File Explorer window on your computer. You can do this by clicking on the folder icon on your taskbar or searching for File Explorer in the Windows search bar.

  Navigate to Google Drive: In File Explorer, your Google Drive should appear as a drive under "This PC." It might be labeled with a letter, such as the G: drive, but the letter can vary depending on your system. Click to enter your Google Drive.

  Avoid Quick Access: By default, Windows might open File Explorer to "Quick Access." It's recommended to navigate away from Quick Access by selecting "This PC" or directly accessing your Google Drive to ensure a broad search scope.

  Search for Your File: Once you're in your Google Drive folder, use the search bar at the top right corner of the window to search for your file. For example, if you're looking for a newsletter, you can type "newsletter" into the search bar and press Enter.

  Review the Results: File Explorer will display all files within your Google Drive that match your search query. You can then locate and open the file you were looking for.

  Additional Tips: Remember to search within specific drives or locations if needed, and avoid leaving the search setting on "Quick Access," as it may limit your search results.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to change the default file association in Windows
 keywords: Default, App, Change, Windows

[Assistant]
 Keywords: Default, app, change, Windows
 Aliases:

 By default, Windows will use Microsoft Edge to open PDF files, and this preference is sometimes reset after updates.

 These instructions pertain to any file type, but specifically focused on PDF documents.

 If the icon looks as follows, Edge is the default.

 Right click on the file

 Choose Open With > Choose another app (If you choose your PDF app here, it will not be saved as default)

 In the popup, select the app for the new default. The recommended choice here is Adobe Acrobat, or Adobe Reader.

  Ensure the box is checked to "Always use this app to open .pdf files"
  Click OK

 Now the file should look like the new default program


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Internet Explorer Compatibility Mode
 keywords: 110

[Assistant]
 Keywords: Compatibility, XML, Edge
 Aliases: IE mode, Explorer

 If you have Windows users who:

 A) Have noticed Firefox is missing and are saying they need it to access a certain site

 B) Have noticed Internet Explorer is missing and are saying they need it to access a certain site

 Please try adding whatever website they are trying to access the .xml file below, following that syntax. You do not need to put the http / https.

 1. Add site to xml file as in screenshot below. Location https://dli-engineering.s3.us-west-2.amazonaws.com/sites.xml

 2. Go into Edge and clear all cache + cookies

 3. Go to edge://compat and click Force update and verify the site you added is there:

 Now, when going to the site, you should see the little IE symbol. And it should hopefully work. If not, escalate to Client Systems Analyst or System Administrator.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Windows - Lost Trust Relationship
 keywords: Active Directory, AD, trust relationship

[Assistant]
 Keywords: Active Directory, AD, Trust Relationship
            Aliases: Active Directory, AD, Trust Relationship

 If a computer loses the trust relationship with AD you will see a message like the one above. This can happen naturally if the computer hasn't been signed into for long enough. The Client Systems Analyst also periodically deletes computer objects out of AD if the AD Last Login is >120 days. This is to ensure inventory accuracy, and to prevent stale/unused devices from skewing patch compliance metrics, etc.

 Computer still in AD: If the trust relationship failed due to the computer not having been logged into in a long time, the computer object should still be in AD and you should be able to get a LAPS password so you can login as the PSDTSD account to unbind-rebind (ensuring you move the computer back to the OU it belongs). Use the serv_adbind account when rebinding.

 Computer not in AD: If the computer is not in AD anymore, it was likely purged due to inactivity and is in the AD Recycle Bin. The Client Systems Analyst has a script that will restore the computer back into the correct OU in AD. However, the permissions to run it are above the Help Desk/Field Tech levels. if you run into this issue please chat Reese, Brad, or Bill and they can run the script located at \\fs2\scripts\Active-Directory\Restore_AD_Computer.ps1 to restore the computers AD object. If it has been off the domain for a while it may be a good idea to do a gpupdate as well.

 For restoring multiple computers, a .csv containing hostnames only (no need for a hostname header column) is preferred.

 If it's just a couple, you can chat the hostnames needed.

 If you want to look in the AD recycle bin yourself first, you should have read-only permissions to do so.

 1. You have to use the Active Directory Administrative Center application (different than Active Directory Users & Computers).

 2. Launch that, then click on 'Peninsula (local)'

 3. You should see a folder called 'Deleted Objects' - double-click it:

 4. You can then enter the hostname in the Filter field to see if it exists in the AD Recycle Bin. If it doesn't, it was deleted over 4 months ago.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Windows Keyboard Shortcuts
 keywords: Windows, Keyboard, Shortcuts

[Assistant]
 Keywords: Keyboard, Shortcuts, Windows

 Essential shortcuts
 These are the essential keyboard shortcuts that every Windows 10 user should know.

Keyboard shortcut
Action

Ctrl + A
Select all content.

Ctrl + C (or Ctrl + Insert)
Copy selected items to clipboard.

Ctrl + X
Cut selected items to clipboard.

Ctrl + V (or Shift + Insert)
Paste content from clipboard.

Ctrl + Z
Undo an action, including undelete files (limited).

Ctrl + Y
Redo an action.

Ctrl + Shift + N
Create new folder on desktop or File Explorer.

Alt + F4
Close active window. (If no active window present, then shutdown box appears.)

Ctrl + D (Del)
Delete selected item to the Recycle Bin.

Shift + Delete
Delete selected item permanently skipping Recycle Bin.

F2
Rename selected item.

ESC
Close current task.

Alt + Tab
Switch between open apps.

PrtScn
Take screenshot and stores it in clipboard.

Windows key + I
Open Settings app.

Windows key + E
Open File Explorer.

Windows key + A
Open Action center.

Windows key + D
Display and hide the desktop.

Windows key + L
Lock device.

Windows key + V
Open Clipboard bin.

Windows key + Period (.) or semicolon (;)
Open emoji panel.

Windows key + PrtScn
Capture full screenshot in the "Screenshots" folder.

Windows key + Shift + S
Capture part of the screen with Snip & Sketch.

Windows key + Left arrow key
Snap app or window left.

Windows key + Right arrow key
Snap app or window right.

 Desktop shortcuts
 You can use these keyboard shortcuts to open, close, navigate, and complete specific tasks more quickly throughout the desktop experience, including on Start menu, taskbar, Settings, and more.

Keyboard shortcut
Action

Windows key (or Ctrl + Esc)
Open Start menu.

Ctrl + Arrow keys
Change Start menu size.

Ctrl + Shift + Esc
Open Task Manager.

Ctrl + Shift
Switch keyboard layout.

Alt + F4
Close active window. (If no active window present, then shutdown box appears.)

Ctrl + F5 (or Ctrl + R)
Refresh current window.

Ctrl + Alt + Tab
View open apps.

Ctrl + Arrow keys (to select) + Spacebar
Select multiple items on desktop or File Explorer.

Alt + Underlined letter
Runs command for the underlined letter in apps.

Alt + Tab
Switch between open apps while pressing Tab multiple times.

Alt + Left arrow key
Go back.

Alt + Right arrow key
Go forward.

Alt + Page Up
Move up one screen.

Alt + Page down
Move down one screen.

Alt + Esc
Cycle through open windows.

Alt + Spacebar
Open context menu for the active window.

Alt + F8
Reveals typed password in Sign-in screen.

Shift + Click app button
Open another instance of an app from the taskbar.

Ctrl + Shift + Click app button
Run app as administrator from the taskbar.

Shift + Right-click app button
Show window menu for the app from the taskbar.

Ctrl + Click a grouped app button
Cycle through windows in the group from the taskbar.

Shift + Right-click grouped app button
Show window menu for the group from the taskbar.

Ctrl + Left arrow key
Move the cursor to the beginning of the previous word.

Ctrl + Right arrow key
Move the cursor to the beginning of the next word.

Ctrl + Up arrow key
Move the cursor to the beginning of the previous paragraph

Ctrl + Down arrow key
Move the cursor to the beginning of the next paragraph.

Ctrl + Shift + Arrow key
Select block of text.

Ctrl + Spacebar
Enable or disable Chinese IME.

Shift + F10
Open context menu for selected item.

F10
Enable app menu bar.

Shift + Arrow keys
Select multiple items.

Windows key + X
Open Quick Link menu.

Windows key + Number (0-9)
Open app in number position from the taskbar.

Windows key + T
Cycle through apps in the taskbar.

Windows key + Alt + Number (0-9)
Open Jump List of the app in number position from the taskbar.

Windows key + D
Display and hide the desktop.

Windows key + M
Minimize all windows.

Windows key + Shift + M
Restore minimized windows on the desktop.

Windows key + Home
Minimize or maximize all but the active desktop window.

Windows key + Shift + Up arrow key
Stretch desktop window to the top and bottom of the screen.

Windows key + Shift + Down arrow key
Maximize or minimize active desktop windows vertically while maintaining width.

Windows key + Shift + Left arrow key
Move active window to monitor on the left.

Windows key + Shift + Right arrow key
Move active window to monitor on the right.

Windows key + Left arrow key
Snap app or window left.

Windows key + Right arrow key
Snap app or window right.

Windows key + S ( or Q)
Open Search.

Windows key + Alt + D
Open date and time in the taskbar.

Windows key + Tab
Open Task View.

Windows key + Ctrl + D
Create new virtual desktop.

Windows key + Ctrl + F4
Close active virtual desktop.

Windows key + Ctrl + Right arrow
Switch to the virtual desktop on the right.

Windows key + Ctrl + Left arrow
Switch to the virtual desktop on the left.

Windows key + P
Open Project settings.

Windows key + A
Open Action center.

Windows key + I
Open Settings app.

Backspace
Return to Settings app home page.

 File Explorer shortcuts
 On Windows 10, File Explorer includes many keyboard shortcuts to help you complete tasks a little quicker.
 Here's a list with the most useful shortcuts for File Explorer.

Keyboard shortcut
Action

Windows key + E
Open File Explorer.

Alt + D
Select address bar.

Ctrl + E (or F)
Select search box.

Ctrl + N
Open new window.

Ctrl + W
Close active window.

Ctrl + F (or F3)
Start search.

Ctrl + Mouse scroll wheel
Change view file and folder.

Ctrl + Shift + E
Expands all folders from the tree in the navigation pane.

Ctrl + Shift + N
Create new folder on desktop or File Explorer.

Ctrl + L
Focus on the address bar.

Ctrl + Shift + Number (1-8)
Changes folder view.

Alt + P
Display preview panel.

Alt + Enter
Open Properties settings for the selected item.

Alt + Right arrow key
View next folder.

Alt + Left arrow key (or Backspace)
View previous folder.

Alt + Up arrow
Move up a level in the folder path.

F11
Switch active window full-screen mode.

F5
Refresh the instance of File Explorer.

F2
Rename selected item.

F4
Switch focus to address bar.

F5
Refresh File Explorer's current view.

F6
Cycle through elements on the screen.

Home
Scroll to top of the window.

End
Scroll to bottom of window.

 Command Prompt shortcuts
 If you use Command Prompt, you can use these keyboard shortcuts to work a little more efficiently.

Keyboard shortcut
Action

Ctrl + A
Select all content of the current line.

Ctrl + C (or Ctrl + Insert)
Copy selected items to clipboard.

Ctrl + V (or Shift + Insert)
Paste content from clipboard.

Ctrl + M
Starts mark mode.

Ctrl + Up arrow key
Move screen up one line.

Ctrl + Down arrow key
Move screen down one line.

Ctrl + F
Open search for Command Prompt.

Left or right arrow keys
Move cursor left or right in the current line.

Up or down arrow keys
Cycle through command history of the current session.

Page up
Move cursor one page up.

Page down
Move cursor one page down.

Ctrl + Home
Scroll to top of the console.

Ctrl + End
Scroll to the bottom of the console.

 Windows key shortcuts

 Using the Windows key combined with other keys, you can perform many useful tasks, such as launch Settings, File Explorer, Run command, apps pinned in the taskbar, or you can open specific features like Narrator or Magnifier. You can also accomplish tasks like controlling windows, virtual desktops, taking screenshots, locking your device, and a lot more.
 Here's a list with all the most common keyboard shortcuts using the Windows key.

Keyboard shortcut
Action

Windows key
Open Start menu.

Windows key + A
Open Action center.

Windows key + S ( or Q)
Open Search.

Windows key + D
Display and hide the desktop.

Windows key + L
Locks computer.

Windows key + M
Minimize all windows.

Windows key + B
Set focus notification area in the taskbar.

Windows key + C
Launch Cortana app.

Windows key + F
Launch Feedback Hub app.

Windows key + G
Launch Game bar app.

Windows key + Y
Change input between desktop and Mixed Reality.

Windows key + O
Lock device orientation.

Windows key + T
Cycle through apps in the taskbar.

Windows key + Z
Switch input between the desktop experience and Windows Mixed Reality.

Windows key + J
Set focus on a tip for Windows 10 when applicable.k

Windows key + H
Open dictation feature.

Windows key + E
Open File Explorer.

Windows key + I
Open Settings.

Windows key + R
Open Run command.

Windows key + K
Open Connect settings.

Windows key + X
Open Quick Link menu.

Windows key + V
Open Clipboard bin.

Windows key + W
Open the Windows Ink Workspace.

Windows key + U
Open Ease of Access settings.

Windows key + P
Open Project settings.

Windows key + Ctrl + Enter
Open Narrator.

Windows key + Plus (+)
Zoom in using the magnifier.

Windows key + Minus (-)
Zoom out using the magnifier.

Windows key + Esc
Exit magnifier.

Windows key + Forward-slash (/)
Start IME reconversion.

Windows key + Comma (,)
Temporarily peek at the desktop.

Windows key + Up arrow key
Maximize app windows.

Windows key + Down arrow key
Minimize app windows.

Windows key + Home
Minimize or maximize all but the active desktop window.

Windows key + Shift + M
Restore minimized windows on the desktop.

Windows key + Shift + Up arrow key
Stretch desktop window to the top and bottom of the screen.

Windows key + Shift + Down arrow key
Maximize or minimize active windows vertically while maintaining width.

Windows key + Shift + Left arrow key
Move active window to monitor on the left.

Windows key + Shift + Right arrow key
Move active window to monitor on the right.

Windows key + Left arrow key
Snap app or window left.

Windows key + Right arrow key
Snap app or window right.

Windows key + Number (0-9)
Open app in number position in the taskbar.

Windows key + Shift + Number (0-9)
Open another instance of the app in number position in the taskbar.

Windows key + Ctrl + Number (0-9)
Switch to last active window of the app in number position in the taskbar.

Windows key + Alt + Number (0-9)
Open Jump List of the app in number position in the taskbar.

Windows key + Ctrl + Shift + Number (0-9)
Open another instance as an administrator of the app in number position in the taskbar.

Windows key + Ctrl + Spacebar
Change previous selected input option.

Windows key + Spacebar
Change keyboard layout and input language.

Windows key + Tab
Open Task View.

Windows key + Ctrl + D
Create a virtual desktop.

Windows key + Ctrl + F4
Close active virtual desktop.

Windows key + Ctrl + Right arrow
Switch to the virtual desktop on the right.

Windows key + Ctrl + Left arrow
Switch to the virtual desktop on the left.

Windows key + Ctrl + Shift + B
Wake up the device when black or a blank screen.

Windows key + PrtScn
Capture full screenshot in the "Screenshots" folder.

Windows key + Shift + S
Create part of the screen screenshot.

Windows key + Shift + V
Cycle through notifications..

Windows key + Ctrl + F
Open search for device on domain network.

Windows key + Ctrl + Q
Open Quick Assist.

Windows key + Alt + D
Open date and time in the taskbar.

Windows key + Period (.) or semicolon (;)
Open emoji panel.

Windows key + Pause
Show System Properties dialog box.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Allow Embedding of YouTube Video
 keywords: Youtube, Embedding, Schoology

[Assistant]
 Keywords: Youtube, Embedding, Schoology
 Aliases:

 If you have created videos and would like to embed the videos in a course in Schoology or website, you will need to make sure you have checked Allow Embedding in More Options on the video Details page.

 This video will walk through the steps:

 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;

 Summary of Video Transcription:

 In the video "Allow Embedding of YouTube Videos," Donna Squires explains how to adjust settings to enable embedding YouTube videos on other platforms. The key points of her 130-second tutorial are:

Accessing Video Settings: To ensure a video can be embedded elsewhere, such as in a Schoology course or on a website, one must go beyond basic settings.

Enabling Embedding: In the 'More Options' section of the video settings, there's an option under 'Additional Options' to 'Allow Embedding'. This box must be checked to enable embedding.

Consequences of Not Enabling Embedding: If this option is not checked, the video will appear embeddable, but an error message saying "video unavailable" will occur when trying to watch it embedded in another site.

 Donna demonstrates these steps to ensure that viewers can successfully set their videos to be embedded where they want them.