[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Embed YouTube videos with specific start/end points
 keywords: Youtube, Schoology, Embed

[Assistant]
 Keywords: Youtube, Schoology, Embedded
 Aliases:
 Directions for doing this in Schoology:
 Steps to Embed a Video with Start and End Times:

  Find the Video: Go to the YouTube video you want to embed.
  Share and Embed: Click on the "Share" button below the video, then click "Embed" to get the iframe code for embedding the video.

 Edit the Embed Code: Before copying the embed code, you'll need to modify it to specify the start and end times.

 To set the start time, add ?start=NUMBER at the end of the video URL within the iframe code, where NUMBER is the start time in seconds.
 To set the end time, add &end=NUMBER immediately after the start parameter, where NUMBER is the end time in seconds.

  Insert the Code: Copy the modified embed code and paste it into the HTML of your webpage or platform where you want the video to appear.

 Example:
 If you want the video to start at 2 minutes and 53 seconds (173 seconds) and end at 4 minutes and 2 seconds (242 seconds), your embed code will look something like this:
 html
           <iframe src="https://www.youtube.com/embed/3zaB6TxTh-0?start=173&end=242"></iframe>

 Tips:

Calculating Time in Seconds: Remember to convert your desired start and end times into seconds when adding them to the embed code.

Embedding into Platforms: The process of embedding the video may vary slightly depending on the platform you're using. Generally, you'll need to find the option to edit the HTML or insert media.

 This technique is a great way to share specific parts of a video without having to edit the video itself.

 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;

 General directions for doing it in a website:
 Sharing YouTube Videos with Specific Start and Stop Times

Find the Video: Go to YouTube and find the video you want to share.

Calculate Time in Seconds: Determine the part you want to highlight. Convert these values into seconds. For example, for a segment from 01:30 to 02:10, that would be 90-130 seconds.

Edit the URL:
 Remove ?watch.
 Replace = with /.
 Add ?start=x&end=y at the end of the URL, where x is the start time in seconds and y is the end time in seconds.

 Embedding YouTube Videos on WordPress with Specific Start and Stop Times

Find the Video and Click Share: Click on the video you want to embed, then click on the "Share" button, followed by "Embed".

Customize the Embed Code: Click "Show more" and then ensure only "Show player controls" is checked.

Copy the Embed Code: Copy the highlighted embed code provided.

Go to Your WordPress Site: Create a new post or page, and switch to the Text tab.

Paste the Embed Code: Edit the code by adding start=x&end=y& where x is your starting point in seconds and y is your end point in seconds, right after the ?.

 Remember, the methods for sharing links directly and embedding videos on WordPress slightly differ, especially in how you format the URLs and embed codes. This ensures your audience sees only the relevant parts of a video you wish to highlight.
 For more detailed instructions, including examples and troubleshooting, visit the original video How to define start and stop points in your YouTube videos.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Change Settings in Your Uploaded YouTube Videos
 keywords: Youtube, Upload

[Assistant]
 Keywords: Youtube, Upload Settings
 Aliases:

 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;

 1. Log into YouTube:
  Ensure you are logged into your educational tools account by clicking on your profile picture at the top right corner.

 2. Access YouTube Studio:
  Click on "YouTube Studio" from the options available. If your account still uses the "Creator Studio," the process should be similar, although YouTube is transitioning everyone to YouTube Studio.

 3. Navigate to Your Videos:
  Once in YouTube Studio, click on the "Videos" button on the left navigation bar to view all your videos.

 4. Edit Video Settings:
  To edit a video, click on the pencil icon (Details) next to the video you wish to edit.

 5. Change Thumbnail (Optional):
  If you don't like the automatically selected thumbnail, you can upload a custom JPEG or graphic image to represent your video better.

 6. Specify Audience:
  Due to the Children's Online Privacy Protection Act (COPPA), you must indicate whether your video is made for kids or not. Make your selection accordingly.

 7. Select Visibility:
  Choose "Unlisted" for educational videos. "Public" makes it searchable to everyone, and "Private" restricts viewing to subscribers only. Unlisted is the recommended setting for educational content within the Peninsula School District.

 8. Disable Comments and Ratings:
  It's advised to disable comments to prevent unmonitored discussions on your video. Additionally, disable the option for viewers to see ratings to avoid displaying public opinions on educational content.

 9. Save Changes:
  Remember to click the "Save" button if you've made any changes to the settings.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Upload Videos to YouTube
 keywords: Youtube, Uploading

[Assistant]
 Keywords: Youtube, Uploading
 Aliases:

 Summary of Video Transcription:
 Angela May's video "How to Upload Videos to YouTube Updated Feb 2020" is a comprehensive guide on uploading videos to YouTube, particularly for educational purposes. Key points from the video include:

Account Verification: Ensuring you are in the correct YouTube account, as YouTube does not clearly indicate this unlike other Google products.

Uploading Process: Selecting and uploading video files, preferably in MP4 format.

Description and Tags: While important, these are less crucial for unlisted videos, which won't appear in search results.

Thumbnail Selection: Choosing either an auto-generated thumbnail or uploading a custom one.

COPPA Compliance: Marking whether the content is suitable for children under the Children's Online Privacy Protection Act.

Advanced Settings: Disabling comments and likes/dislikes for educational videos, and adding tags if needed.

Visibility Settings: Setting the video to 'Unlisted' so it exists on your channel but is only accessible through a direct URL or embedded link.

Embedding in Schoology: Demonstrating how to embed the video into Schoology, highlighting that only the video link is needed for embedding.

Channel Dashboard: Navigating to the YouTube Studio to view all videos, where each video's status (e.g., unlisted, made for kids) and other metrics are visible.

 Angela's video is aimed at helping educators and others upload and manage their YouTube content effectively, with a focus on privacy and educational settings.
 Uploading a Video to YouTube

  Verify Account: Ensure you're logged into the correct YouTube account by checking your account avatar in the upper right corner. For school district accounts, although there might not be a specific logo, make sure it's your educational tools account and not your personal one.
  Start Upload: Click the video camera icon with a "+" on the top right, then select "Upload Video."
  Select File: Choose the video file you wish to upload from your computer. MP4 files are recommended for their compatibility.

 Video Details:

Title and Description: Fill in a concise and descriptive title. The description is less critical if setting the video as unlisted, as it won't be searchable, but providing context can be helpful.

Privacy Settings: Set your video to "Unlisted" to ensure it's accessible only through a direct link or embedded code, maintaining privacy and control.

Thumbnail: YouTube automatically generates a thumbnail, but you have the option to upload a custom one that better represents your video.

 Advanced Settings:

Audience: Indicate whether the video is made for kids, following COPPA guidelines. Select "Yes" for educational content aimed at children.

Comments and Ratings: Disable comments to maintain control over feedback and prevent unwanted interactions. Also, consider disabling ratings (likes/dislikes) for educational videos.

  End Screens and Cards: These are optional features that allow you to promote additional content at the end of your video or throughout its playback. They can be useful for educational series or linking to related resources.
  Publishing: After setting the visibility to "Unlisted," click "Done" to finish the upload process. Once published, you'll receive a URL for the video.

 Sharing Your Video

  Embedding in Educational Platforms: Copy the provided URL to embed the video directly into educational platforms like Schoology. This method keeps students within the digital learning environment, eliminating the need to navigate away from the platform.
  Using Schoology: To embed the video in Schoology, create a new page, name it appropriately, and use the text editor's "Image/Media" insertion tool to paste the video's URL. Adjust the video size as needed for better visibility.

 Managing Your Video
 Access your video management dashboard by clicking on your profile and selecting "YouTube Studio." Here, you can view all your uploaded videos, see their status (e.g., unlisted), and edit details if necessary.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: YouTube FAQ / Help
 keywords: 110

[Assistant]
 Keywords: Video player, privacy, autoplay, restricted
 Aliases: YT, google

 Below are some explanations for common questions users may have about using YouTube.

 Disable Autoplay

 Go to the watch screen of any video.
 At the bottom of the video player, click the Autoplay switch to set it to On  or Off .

 YouTube Privacy Settings
 When uploading a video to YouTube, you can change the privacy settings for that video to Public, Private, or Unlisted.

Public is the default setting and that means anybody can see your video.

Private means only those you invite to view the video can view it (they must have their own Youtube accounts and the maximum number is 50 usernames). Your video will not come up under any search results or your channel list. If you try to share it with someone who wasnt invited, they will not be able to connect to it.

Unlisted means your video will not come up in search results or on your channel either.  Only those who know the link can view it, and you can share the link with anyone, even those who do not have a YouTube account/username. This means that this video could still be seen by anyone, but only if they guess the link!

 If your video is already uploaded, go to your video manager under the drop down menu and you can change the privacy settings for each video as well as DELETE your videos permanently.

 Restricted Mode
 YouTube Restricted Mode filters out inappropriate or offensive content. It can effectively restrict mature or objectionable videos kids may come into contact when using the platform.

 YouTube attempts to limit the amount of harmful content that is posted to their platform with a set of Common Sense Rules in their Community Guidelines. YouTube has strict content policies which cover content relating to nudity, hate speech, graphic violence, or dangerous acts.

 Restricted Mode Levels:

 Strict (Elementary and Middle Schools) This setting is the most restrictive. Strict Mode does not block all videos, but works as a filter to screen out many videos based on an automated system, while leaving some videos still available for viewing.
 Moderate (High Schools)  This is similar to Strict Mode but makes a much larger collection of videos available.
 Staff are set to 'Can approve videos'  In the event a channel or video that provides legitimate educational material is blocked by Restricted Mode, Staff can mark it approved.

 An unapproved video that may be blocked by Restricted Mode:

 An unapproved channel that may be blocked by Restricted Mode:

 Notice both of the above have an 'Approve' button. If unsure if a channel or video is blocked, you can send a direct link to a student to test. We are not able to maintain a list of approved / blocked YouTube channels.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Add a Staff Member to a Scheduled Zoom as an Alternative Host
 keywords: 110

[Assistant]
 Staff may add other licensed account holders as Alternative Hosts for a new or already scheduled meeting.

 Note: PSD has two groupings for Zoom accounts.

 Licensed accounts which all teachers, building substitutes and admin are a part of.
 Basic accounts which paras and other substitutes were added to.

 Know that to add someone as an Alternative Host requires they be placed in the "Licensed" grouping of Zoom accounts. Call the help desk (253.530.3711) or put in a ticket to inquire about a staff persons' grouping and to have them be added to the Licensed group if needed.

 Requirements and Limitations for adding Alternative Hosts:

 Both users need to be Licensed and on the same domain account (within the PSD Zoom domain)
 Alternative hosts must be signed in to Zoom with the correct account in order to be granted the host or co-host permissions
 The alternative host can start the meeting using the join link in the email or calendar invite sent to them by the host from Zoom. The meeting will NOT display in the upcoming meetings list in the desktop client, mobile app, or web page for alternative hosts.
 Alternative hosts can't schedule on behalf of the host. If you need to schedule a meeting on behalf of another user, use scheduling privilege. You can also give another Licensed user scheduling privilege, which allows them to schedule meetings for you and makes them an alternative host for those meetings.
 If the original host joins after the alternative host, the original host will always regain control of the meeting and become host. In addition, the alternative host will change roles. If the co-host feature is enabled for the meeting, the alternative host will become a co-host. If the co-host feature is disabled, the alternative host becomes a normal participant.
 If a host is attending a meeting but needs assistance with managing the meeting, they can assign a co-host during the meeting instead of an alternative host. Learn more about roles in a meeting.

 Alternative Hosts in Zoom Article

Go to the meeting you want to add the Alternative host to and select Edit.

Scroll down to the bottom until you see Alternative Hosts. Add the @psd401.net address of the people you would like to make Alternative Hosts and click Save.

 An email will be generated by Zoom and sent to the person added as an alternative host.  The alternative host will need to start the meeting using the link in the email.  The Alternative host will NOT see this meeting in their list on meetings in Zoom.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Best Practices for Teacher Zoom Authentication Settings
 keywords: 110

[Assistant]
 This short article provides you two best practice tips we are recommending for all teachers to set on their Zoom account and Zoom meetings to protect you from outside users joining your meetings.

 If you go to the Zoom webpage (psd401.zoom.us) or click on the Zoom button in the PSD portal, you will be able to get into your personal settings. In your personal settings, please make sure that your authentication settings are set up to match the image below:

 These are global settings, but you will also want to make sure you always check your per-meeting settings as well. When you create a new meeting (or modify an existing meeting) please ensure that the following option is checked as well for all meetings involving students and PSD staff.

 If you use a Personal Meeting Room for any meetings, also check that it is set there, by going to Meetings and then "Personal Room" and "Edit".

 And check the "only authenticated users can join", as you would with the other meetings.

 This setting may be a problem for parent-teacher conferences though, or meetings where you have outside of PSD guests, so it is ok to turn this off for a very specific meeting where you are expecting outside guests, just keep a close eye on the waiting room and don't let in anyone you don't know.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Changing Your Profile Picture in Zoom
 keywords: Profile, Image, Picture, Zoom

[Assistant]
 Keywords: profile image, profile picture, Zoom
 Aliases: account image, digital identity

 In Zoom:

  Select Change My Picture from the dropdown or select the image icon from Profile. Select Save after uploading picture if prompted.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Checking Voicemail (Zoom Phone)
 keywords: zoom, Zoom Phone, Voicemail, Voice Mail, New Phone, Phone, Desk Phone, Office Phone

[Assistant]
 Keywords: Zoom, Zoom Phone, Office Phone, Desk Phone, Phone, New Phone, Voicemail,
 Aliases: Zoom, Zoom Phone, Office Phone, Desk Phone, Phone, New Phone, Voicemail, Voice Mail

 Checking Voicemail (Zoom Phone)

 You have a couple different ways to check your voicemail with Zoom Phone.

 From Zoom Phone

 1. Press the envelope button:

 2. Enter your VM PIN code followed by pound #

 If you don't know what your PIN code is, click this link and you can view or reset it.

 From Zoom App

 1. Open the Zoom app and login.
 2. Click on the 'Phone' tab.
 3. Click 'Voicemail'

 From Web Browser

 1. Open up a web browser (Google Chrome, etc.) - This can be done at home from a personal computer
 2. Navigate to https://zoom.us/web/sso/login?en=signin
 3. Type psd401 and then click Continue

 4. Sign into ClassLink (may require MFA code)
 5. Once signed into Zoom through the web, click 'Phone' and then 'Voicemail'

 You can then play voicemails from here:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Conference Call with your Zoom Desk Phone
 keywords: Conference, Conference Call, Office Phone, zoom phone, deskphone, zoom, zoom app, hold, desk phone

[Assistant]
 Keywords: Zoom, Zoom Phone, Desk Phone, Office Phone, Zoom App, Conference, Conference Call, Hold
 Aliases: Zoom Phone, Desk Phone, Office Phone, Zoom App

 A conference call is a call where you want to have a conversation over the phone with multiple people at once. To do this, follow the steps below:

 You want to be in a call with your first participant before starting the steps below.

 When you are in the call, hit the two dots, controlled by the far right button under the display.

 You should now see the "Conf" (conference) button, controlled by the far left button under the display. Press that and type in the number you want to dial. It'll put the first caller on hold.

 When the second caller picks up, hit the button that that controls the two dots again, controlled by the far right button under the display. (should look almost the same as step 1, but in this case you'll see the second callers name and number).

 You should now see the "Conf" (conference) button again, press that and it will join the two calls.

 When you are done, simply just hang up. Or, if you want to stay on the line with select participants, have the others hang up.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Distorted webcam image
 keywords: zoom, webcam

[Assistant]
 Keywords: Zoom, Webcam, image
 Aliases:

 If your webcam suddenly looks distorted, is a different color, cuts half the video off, or looks otherwise different than usual you may be able to fix this within the settings of zoom. Go to video settings, check the box next to "touch up my appearance," and see if this resolves the issue.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Elevate Zoom Call to a Zoom meeting
 keywords: Zoom Phone, Zoom, Zoom meeting,  Zoom App, Meeting, New Phone, Desk Phone, Office Phone

[Assistant]
 Keywords: Zoom, Zoom Phone, Office Phone, Phone, Meeting, Zoom Meeting, Zoom App
 Aliases:  Zoom, Zoom Phone, Office Phone, Phone,

 Elevate Zoom Call to a Zoom meeting

 Elevating to a meeting is only supported if one of the callers is using the Zoom App.  It cannot be completed if all participants are using Desk phones.

 To elevate a Zoom call to a Zoom meeting, click the Meet button on control panel.

 If the control panel isn't available, you may need to press the "Hide Keypad" link.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Enable desktop notifications for Zoom Phone on Mac
 keywords: 110

[Assistant]
 Keywords:Zoom, Zoom Phone, Messaging, Phone,  Messages, Notifications, Do Not Disturb,
 Aliases:  Zoom Phone

 If you are on a Mac and you would like to see notification on your desktop for SMS messages, go to Notifications in Systems Preferences > Select Zoom.us and select the preferences you would like.

 You can also set Do Not Disturb for specific times (during class) or when you are projecting through the native Airplay on the Mac.

 You can turn on Do Not Disturb for in the moment as needed.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: FYI Texting on Zoom app - New Regulations
 keywords: 110

[Assistant]
 Keywords: Zoom phone, SMS, text messages, Zoom texting, opt out, opt in.
 Aliases: Zoom number, Zoom text message, opt out for help, opt out to stop, automatic message, added message.

 For your information, when texting from the Zoom mobile app to a non-district cell phone number there will be an appended piece of text at the end of your messages.
 This is a new regulation that Zoom put in place starting on 05/19/2024. There is nothing you need/can do about it.

 * On the app, go to SMS to send text messages.

 * The Auto Appended Message says For help, reply HELP. To opt out, reply STOP. The receiver will see that text at the end of every text message sent by your district phone number.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Get Your Zoom Cloud Recording & Prepare it for Posting in Schoology,  Remind or Email
 keywords: 110

[Assistant]
 VIDEO mentions...word & license account

 This video shows how to access cloud recordings, copy/paste the URL link for a recording correctly, turn off the Passcode protection if posted in Schoology as well as how to download the recording for use beyond 7 Days.

 How to Get Your Zoom Cloud Recording & Prepare it for Posting in Schoology, Remind or Email

 Links are viable for 7 days as of March 3, 2021.

 Accessing Recording Management

 Sign in to your Zoom web portal.
 In the navigation menu, click Recordings. You will see a list of cloud recordings that you started.
 Adjust the date range and status, then search by host, meeting ID, topic, or keyword. Note: There is no limit on the date you can specify.

 Viewing cloud recording settings

Access recording management.
 Find the recording you want to view and click the topic. Note: If your meeting has not finished converting, the recording will show in the list with a Processing Recording label. Once the recording has finished converting, you will be able to view, share, download or delete your cloud recording. You will see the recording files and options:

 File types

Shared screen with speaker view: MP4 file with audio and video showing both active speaker view and shared content.

Shared screen with gallery view: MP4 file with audio and video showing both gallery view and shared content.

Active Speaker: MP4 file with audio and video showing the active speaker view only.

Gallery View: MP4 file with audio and video showing the gallery view only.

Shared Screen: MP4 file with audio and video showing the shared screen only.

Audio only: M4A file with a recording of the audio.

Audio transcript: VTT file with a transcript of the audio only.

Chat file: Text file with the transcript of in-meeting chat.

 Learn more about recording layouts.  See this to learn more: https://support.zoom.us/hc/en-us/articles/360025561091
 Settings for recording

 Pencil/edit button: Allows you to rename the meeting topic or recording display names

This recording will be deleted in __ days: If you enabled auto-deletion, this displays the number of days before the recording is deleted. You will receive an email notification 7 days before the recording is deleted.

Recording Analytics: View metrics for the recording.
 Play button: Play the video or audio file in your browser.

Download: Downloads the recording file to your local computer.

 Settings for sharing
 Click Share to display the recording link information and sharing settings, such as disabling downloads from viewers and requiring a password to view.

Share this recording: Allows the recording to be shared publicly or internally. Switch the toggle off if you want the recording to be private. If you share the recording, Zoom will create a web page where visitors can view the cloud recording.

Add expiry date to the link: Allows you to set number of days or specific date when the link will expire for viewers.

Viewers can download: Allows viewers to download the video in addition to viewing it online.

Viewers can see transcript: Allows viewers to see the auto transcript if Zoom was able to process one.

On-demand(Registration Required): Requires users to enter their name and email address before viewing or downloading the recording. The host will be able to download a report with this information.

Password protection: Requires users to enter a password before viewing or downloading the recording. After toggling this to on, enter a custom password and click Save.

Copy sharing information to clipboard: Copies the link and password (if enabled) to your cloud recording. Share this information to allow others to view the cloud recording.

 Recordings with screen share, chat, or audio transcript
 If you recorded a meeting that contained screen sharing, you'll see an additional recording file called Shared screen with speaker view, which contains the screen share portion of your recorded meeting.
 Click the link to play it. You can also hover over it to display for icons to download the file, copy the shareable link, or delete the file:

 If your cloud recording has audio transcript or chat enabled, you'll also see the same icons for the transcript and chat files:
 Protecting cloud recordings with a password
 You can password protect the recording to limit who can download or view your cloud recording

Access recording management.
 Click Share next to the recording you want to password protect.
 Enable Password protection by clicking the toggle.
 Enter the password you want to use and click Save.

 Viewing cloud recording analytics
 You can view analytics (page views and downloads) for a cloud recording that you have shared internally or externally.

Access recording management.
 Find the recording you want to view and click the topic.
 Click Recording Analytics.
 Use the drop-down menus at the top to specific a date range, then click Search.
 Click one of the tabs to view a summary or filter data by view/downloads. You will see these metrics for the recording:

Views: The number of times that someone viewed the recording page. This metric does not track the number of times the recording was played. Also, this metric does not count unique page views. In other words, if someone reloads the page, it will count as another view.

Downloads: The number of times that someone clicked Download in the cloud recording page. This metric does not track the number of times that the download was completed. In other words, if the user clicked Download but didn't finish downloading, it still counts toward this metric.

Note: The metrics will not reset if you change the sharing settings for the cloud recording. For example, if you change it from private to public.  You will also see the following information and options:

Export as CSV file: Export data in the current tab as CSV file.

Name: If a Zoom user is signed-in to their account on the web and views or downloads the recording, this column displays their profile name. This column displays Guest for all other visitors.

Email:If a Zoom user is signed-in to their account on the web and views or downloads the recording, this columns displays their email address. This column is left blank for all other visitors.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Host a Zoom Meeting
 keywords: zoom, meeting

[Assistant]
 There are two different ways that you can schedule or host a Zoom meeting. If planning ahead, use the Schedule a Meeting tab. If wanting to create a meeting that starts immediately, use the Host a Meeting tab.

 Schedule a Meeting - for a meeting that is taking place in the future, you can schedule the meeting ahead of time.

  Ensure that the following fields are completed: Topic & When.

 Best practices within settings:

  Registration - uncheck Required
  Meeting ID - check Generate Automatically
  Security - Passcode and Waiting Rom have been locked ON by the district
  Video - This depends on the meeting. We typically suggest putting a check in the circle for on under Host and Participant. This is a setting that can be managed by the individual once they have joined the meeting.
  Audio - check Both
  Meeting Options -

  Uncheck Enable join before host

 Check Mute participants upon entry."
 Check "Only authenticated users can join" - Sign in with a PSD account for all class meetings with students.

 'Automatically record meetings to cloud' is defaulted to ON by the district

  Once all your settings are set, select Save.
  After you click Save, the next screen will have the meeting information as well as the Join URL. Click on Copy the invitation, select Copy Meeting Invitation, and paste it into an email to participants.
  If you plan on having several attendees in the meeting, it may be helpful to add a co-host that can monitor the chat and support individuals with technical difficulties.

    Need more help? The Schedule A Zoom Meeting video may help.

 Host a Meeting - for a meeting that you would like to start right now.

  When you select Host a Meeting, you get three options; With Video On, With Video Off, Share Screen Only. The choice you make will depend on the purpose of the meeting. In most circumstances, selecting With Video On is appropriate as individuals have the ability to manage their video on/off once they join the meeting.
  Upon selecting one of the three options, your Zoom meeting will start. If working from an internet browser, you will be prompted to Open zoom.us.
  Once in the meeting, you can invite additional participants by clicking on Invite and then Copy Invitation. This will copy the meeting invitation information so that you can go into your email and past the information into an email to participates.
  Need more help? The Host a Meeting video may help.

 How to Join a Meeting

 If you have been asked to join a meeting, the organizer of the meeting will likely send you an invitation via email. An example of the invitation is below:

  You can join a Zoom meeting from a computer, tablet, cellular phone, or landline.

 When joining on a computer or mobile device you will be prompted to download and install Zoom when you click on the join link.
   Users can download the Zoom app in advance from the Download Center.

  If you are joining via telephone, you will need the teleconferencing number provided in the invite.
  Depending on how the host of your Zoom meeting has established the settings, you may be asked for a password in order to join the meeting. In this event, the password would be listed in the Zoom invitation email.
  In most cases, you will not need to log into Zoom in order to join a meeting. Simply follow the directions in the invite to join the Zoom meeting.

Need more help? Watch this video on how to Join a Meeting.

 Zoom Features

 Once in a Zoom meeting, you have the ability to:

  Share your screen, watch the Sharing Your Screen video for more help.
  Record the meeting, watch the Recording a Zoom Meeting video for more help.
  Host controls, watch the Meeting Controls video for more help.
  Private and group chat
  Raise hand

 Note that as a host, Zoom works better on a computer or an iPad. While hosting a Zoom meeting on a Chromebook you will not be able to access all of the tools listed above.

 Need more help? Check out the Zoom Help Center

  NSCDS Step Guide to Zoom
  Best Practices for Securing Your Virtual Classroom

 Want to try it out yourself first? Join a Test Meeting
   Also, try practicing with a colleague/friend

 Tips for Successful Zoom Sessions

  If youre expecting a large group in attendance, make sure that you have a co-host identified who can monitor chat and help individuals with technical difficulty.
  New to Zoom? Practice! Use the test meeting listed above to help and/or create a practice session and ask a colleague to join.
  Its always more personal if your audience can see you. When available, try trying on the video feature so that your audience can see your smiling face.
  Become familiar with the various settings that you have available. Once in the Zoom meeting, play around and familiarize yourself with the bells and whistles.
  Have some Google Slides at the beginning of your presentation that guide participants for what the expectations of the meeting are. Use the Zoom Participant Prep example slide deck to get yourself started.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Manage the Order of Zoom Video Pictures
 keywords: 110

[Assistant]
 Order of participants:

 Names in the participants' list appear in the following order:

  You
  The host (If youre not the host)
  Phone numbers with no names
  Unmuted participants (sorted alphabetically)
  Muted participants (sorted alphabetically)

 How to Rearrange the Video Pictures:

 See this article in Zoom for more information on setting up recording layouts: https://support.zoom.us/hc/en-us/articles/360025561091

 Local or cloud recording layouts (desktop client)
 These recording layouts can be accomplished with local or cloud recordings:
 Active speaker
 If you are in active speaker view, the recording will only display the video of the active speaker.
 Note: You can only display participants' names in cloud recordings.

 Gallery view
 If you are in gallery view, the recording will be similar to the meeting client and display a grid layout of participants' video. The gallery view recording can display a maximum of 25 participants.
 Note: You can only display participants' names in cloud recordings.

 Shared window
 If you shared a window that doesn't take up the entire screen, you will see black bars to the right and left of the window in the recording. Participants' video will still appear in the top-right corner if you enable the active speaker thumbnail or gallery view while sharing the window.
 Tip: This recording layout can be useful if you're sharing a window and don't want the active speaker window to overlay on top.

 Cloud recording layouts (desktop client)
 These recording layouts are only supported by cloud recordings:
 Shared screen with active speaker
 If you share your screen with the active speaker thumbnail, the recording will display the active speaker thumbnail in the top-right corner. If you drag the active speaker thumbnail to another location during the meeting, the recording will still display it in the top-right corner.

 Shared screen with large active speaker thumbnail
 If you share your screen with the active speaker thumbnail and enlarge it, the local recording will also display a larger active speaker thumbnail in the top-right corner. If you drag the active speaker thumbnail to another location during the meeting, the recording will still display it in the top-right corner.
 Note: This recording layout is not supported for cloud recordings. Cloud recordings will only display the standard active speaker thumbnail size.

 Shared screen without active speaker or gallery view
 If you share your screen without the active speaker thumbnail or disabled the Record thumbnails while sharing option in your cloud recording settings, the recording will only display the shared screen.
 Note: If you enabled the option to Record active speaker, gallery view and shared screen separately, you will see the active speaker video beside the recorded shared screen when viewing the recording in the Zoom web portal.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to change your Personal Meeting ID or Passcode
 keywords: Zoom, Meeting, ID, Personal

[Assistant]
 Keywords: Zoom, Meeting ID, Personal
 Aliases:

 If you would like to change your personal meeting ID for Zoom, or you had duplicate accounts and need your personal meeting ID to match a previous one, you can change it in Zoom by going to "Meetings" and then "Personal Room" and then clicking "change" by your Personal Meeting ID. You can also change your passcode.

 A video tutorial on how to do this can be found here: https://www.youtube.com/watch?reload=9&v=sZnZIid9otg&feature=youtu.be


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Look up users on desktop Zoom phone
 keywords: Directory, zoom, phone, Zoom Phone, Address, New Phone, Desk Phone, Office Phone, Names, Staff Directory, Staff, Desktop app

[Assistant]
 Keywords: Zoom, Zoom Phone, Office Phone, Desk Phone, Phone, New Phone. Staff, Staff Directory, Names, App, Desktop app
 Aliases: Zoom, Zoom Phone, Office Phone, Desk Phone, Phone, New Phone, Directory, Staff. Look up, Address

 Look up users on desktop Zoom phone

 Hit the soft button for "dir" or "Directory".
 Press 2 for ldap.
 Use the keypad to type in the name of the person you are looking for.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: PSD Student accessing Zoom - (Chromebook, Website, iPad)
 keywords: zoom, internal

[Assistant]
 See this Video to show students how they should be signing into the Zoom App

 Chromebook:
 If you are using the Zoom app on a Chromebook rather than the website, you may need to log in there directly. If you are using the app and getting an "internal users only" error message, this is likely why.

 1) Open the Zoom app by clicking the Zoom icon on the menu bar or access via the launcher (the circle).
 2) At the PSD 'User Login' screen - Use your Student ID number for the username, and district password for the password. Check Remember me and then click 'Login'.
 3) You should now be signed into the Zoom Chromebook App.
 4) The app should now have your child's name or ID in the upper corner.

 Then try logging onto a Zoom meeting using the link or the Meeting ID/Password provided by the teacher.

 Here is an example video showing a student successfully logging in via the Chrome App for Zoom:

 If you are on a personal device and do not have the Zoom app, please see the Website Instructions:

 Login to the PSD portal with your student ID & password.
 Click on the Zoom Meetings icon on the student portal.
 You may be prompted for an id & password, use the same student ID & password.
 Then the student can go to their Schoology course and click on the Zoom link.

 iPad:

  You will start at this screen. Tap Sign In in the bottom right corner:
  At this Sign In screen, tap SSO from the list of available options.

 3) At the 'Sign In with SSO' screen - type psd401 and then tap go

 4) At this PSD User Login page, for Username, use your Student ID number. Password is your regular district password. Then tap 'Login'

 5) It will open up a Zoom webpage in Safari. Simply tap 'Open' when prompted:

 6) You should now be logged in and see your initials in the top left corner:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: PSD Zoom Safety Guidelines
 keywords: 110

[Assistant]
 Peninsula School District Zoom Safety Guidelines
 Please follow these guidelines when using Zoom for staff-to-student communication:

  It will always be a best practice to try to have more than just an adult and a child in a Zoom session, but we know that many situations take place where this is not possible, so please ensure that building administrators are aware when one-on-one Zoom meetings will take place. Further information about this can be found in the Boundary Invasion and Zoom Letter that will be required reading in SafeSchools this year.
  In situations where staff wish to have one-on-one time with students, these should be scheduled in advance and the building administrator is made aware.  Similar to when staff meets with students in the buildings, doors are left open and building administration can walk by.  With remote learning, building administrators should have access as well, so they can randomly log in and quickly assess the situation.
  Zoom Breakout Rooms: Just as students working together in small groups is critical to classroom instruction, the utilization of students working together in breakout rooms can be beneficial in a remote environment as well. Before putting students into their breakout rooms, it is important to explicitly discuss overall behavior expectations and how teachers expect students to interact in the breakouts. It is also important that just as you would in a physical classroom, teachers should bounce back and forth between breakout rooms to ensure that students are doing well and following expectations.
  Please review Zooms guidelines for K-12 schools and districts.

 In creating Zoom sessions for students to join, it is important to take a couple of steps to ensure the safety and success of your session:

  Use your district-created account when creating and joining district-related Zoom meetings (review Confirming and Updating Zoom Accounts for specific directions).
  When scheduling a meeting use Generate Meeting.
  Passwords are set to automatically generate

 4. The defaulting setting is to place participants in a Waiting Room and people are not let in until the Host allows them in.  The Host sees the users and can let one or all in. If they see a name they dont know, either message the person for their name or dont allow them into the meeting.

 5. Set your Zoom session up so that only the Host can share their screen.  The Host can allow others to share but requires action on their part.

 6. Consider locking the session once all of the attendees have arrived. This option is listed in the Participants area at the bottom of your Zoom window. In the participants pop-up box, you will see a button that says Lock Meeting.

  Additional Best Practices for Securing your Virtual Classroom are linked here.
  Need more help with the basics of Zoom? Review the Directions for Using Zoom.

 Recording of Zoom Meetings:

  To allow for a truly flexible learning environment for our students, all lessons or classroom meetings that take place on Zoom will be automatically recorded to the cloud.

 Please know that it is a best practice before recording any Zoom meetings to announce that it will be recorded. There is now an automated message that will come up letting all students know the video is being recorded.
   If any students wish to not be recorded, they should be allowed to turn off their video and change their name at that time. Parent photo/video restrictions are in place and recording of students likenesses is not appropriate if a parent has requested their child not to be recorded.

  All automatic recordings are set to only show the speaker and the shared slides so no recording of the gallery will take place.

 Teachers will receive an email from Zoom with a link to post the recordings into their Schoology courses after the recordings have been completed but those links will only be active for 48 hours. Instructions on how to do this can be found here.

  Videos should only be posted to be accessible to students and families within your classroom.
  Posting the video to your Schoology course will ensure that only those who need to have access to the video will have access.
  Not all meetings are worthy of being posted. Prior to posting the recording, ask yourself, Will there be value for an individual to watch this who wasnt able to participate in the live session?

  We also trust your professional judgment.  In the event a student or students share information of a personal nature that may be damaging, teachers have discretion in posting or not posting the recorded class session.
  Please note that in accordance with FERPA and the WA State Archivists retention schedules, all recordings are a public record and the district will take responsibility for the retention of these records.

 HIPAA regulations for medical providers are different than what schools follow.  We follow FERPA as our biggest regulation related to student data.  Within FERPA, we are covered for what limited medical data is collected. Take the time to review the Joint Guidance on the Application of FERPA and HIPAA in relation to Student Health Records and the updated guidance released in December 2019.
 Zoom recently signed off on the WA Model Student Privacy Agreement - part of which is their assurance that they comply with FERPA, COPPA, SUPER, and other relevant student data privacy legislation: https://sdpc.a4l.org/district_search_national.php?districtID=4426
 Feel free to submit a ticket via Service Central for one-on-one support.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Record a voicemail greeting
 keywords: Voicemail, Zoom Phone, Phone, Office Phone, Record voicemail, Change voicemail, Update voicemail, business hours, working hours, Greeting, Message

[Assistant]
 Keywords: Record voicemail greeting, Zoom Phone, Voicemail, Change Voicemail, Update Voicemail, working hours, business hours, Greeting. Message
 Aliases: Zoom Phone, Zoom, Phone, Office Phone

 Record a voicemail greeting

 The easiest way to create or edit your Zoom voicemail greeting is to log in to the PSD portal at https://portal.psd401.net
 In the Core Tools Category, select Zoom.
 This will log you into Zoom and take you the Meetings tab.

 From the left hand menus,
 Select Phone, then Settings (top tab).
 Scroll down to Call Handling.  Adjust your business hours as desired.
 Scroll down to Greeting & Leave voicemail instruction  (at the bottom of the Business Hours section, above Closed Hours section)
 Click on Audio Library
 Click Add and follow the prompts to make a new recording.  You may use text to speech or record your own.
 When complete, return to Greeting & Leave voicemail instruction and change the listed recording to the one you just recorded.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: SMS Text Messaging on Zoom Phone
 keywords: Do Not Disturb, SMS, Notifications, Messages, Phone, Messaging, Texting, New Phone, Office Phone, Desk Phone, Zoom Phone, Text

[Assistant]
 Keywords:Zoom, Zoom Phone, Text, Messaging, Phone, SMS
 Aliases: Texting,

 SMS Text Messaging on Zoom Phone

 Zoom Phone has the ability to send and receive SMS text messages.  This feature is not available on the Yealink desk phones, but it is available on all versions of the app.

 The Windows and Mac computer app looks like this.

 The mobile app looks like this:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Share voicemail with another user
 keywords: Zoom, Zoom Phone, Voicemail, Share, Forward, Desk Phone, Office Phone

[Assistant]
 Keywords:Zoom, New Phone, Share, Voicemail, User, Phone, Forward, Desk Phone, Office Phone
 Aliases: Zoom Phone, Voicemail, Phone

 Share voicemail with another user
 How to share an individual Zoom Phone voicemail

  Windows | macOS | Linux

 Follow these steps to play, download, or delete your voicemail messages.
 You must be using the Zoom App to share a voicemail. (You cannot share voicemails from the web interface)

 Sign in to the Zoom desktop client.
 Click the Phone tab .
 Click the Voicemail tab.
 Hover over a voicemail you want to share
 Click the ellipses icon (...) then click Share.
 Specify the following:

Share with: Specify who to forward the voicemail to. You can share it with an internal phone user, call queue, or shared line group in the same account.

Private: Select this checkbox to prevent the voicemail from being re-forward or downloaded. If this option is selected, you can't share the voicemail with an external number.

 Click Share.

 Desk phone

 After playing  your message, press 6 to share with another user.
 You will be prompted for the extension of the person you want to share with.  Enter the desired extension followed by the # button.
 You will be prompted to select 1 to allow further forwarding of the message, or 2 to disallow further forwarding of the message.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Sharing your screen (iPad) with the Zoom desktop client
 keywords: zoom, meetings, ipad, share screen

[Assistant]
 Keywords: zoom, meetings, ipad, share screen
 Aliases: zoom meetings

 Zoom allows you to share your iOS screen (from an iPhone or iPad) in a meeting using the Zoom desktop client. You can share wirelessly for both macOS and Windows, utilizing iOS Screen Mirroring, or you can connect your iOS device to your macOS computer with a cable to share.
 Please click on the Zoom Help Center link for the most up to date information:
 Sharing your screen (iOS) with the Zoom desktop client


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Transfering Calls in the Zoom App
 keywords: Tranfer, Transfering, Zoom, Zoom App

[Assistant]
 Keywords: Transfer, Transfer call, Zoom phone, Zoom app, phone, Office Phone, Transferring
 Aliases: Office Phone,  Phone, Landline, Zoom App, Transfer, Transferring

 1. While in a call with someone you need to transfer, Click the Transfer button

 2. Dial either the phone number or the extension of the party you are trying to reach, and then click the blue transfer button.

 3. There are 3 transfer options: Warm Transfer allows you to speak to the other party ahead of time before transferring, Direct Transfer just sends them over, and Transfer to Voicemail will immediately hit the other parties voicemail without ringing.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Using Zoom Authentication Exceptions
 keywords: 110

[Assistant]
 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;

 Adding authentication exceptions
 Authentication exceptions have been enabled by PSD for use by licensed accounts.  You can add a specific external email address that can join the meeting.  This can be used to allow a guest speaker, community member, or parent that would have an email from outside our domain (psd401.net or edtools.psd401.net) to join the meeting.

Sign in to Zoom.

  Go to Meetings and a scheduled meeting title or Schedule a Meeting. Click on Edit to add an authentication exception to an existing meeting.

Under Security, make sure Required authentication to join is enabled. See the Requiring authentication to join meeting for more details.

  Next to Authentication Exception, click Add.

In the pop-up window, click on + Add Participant and enter the guest participant's name and email address.

  Click Add Participant to add more exceptions.

  When you have all participants added, click Save. The participants added here will receive unique meeting invite links and bypass authentication.

  Once you see the guest name and email address in the Security section under Require authentication to join, be sure to scroll to the bottom of the meeting to click on the Save button again.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Yealink desk phone - No Service
 keywords: yealink, Zoom Phone, Phone, No Service, Factory Reset, Reset

[Assistant]
 Keywords:Phone, No Service, Yealink, Office Phone, Desk Phone, Reset
 Aliases: Yealink, Office Phone, Desk Phone

 Yealink desk phone - No Service

 To fix phones showing the 'No Service' screen, you will need to perform a factory reset.

 While on the default screen that shows the time, follow the steps listed below:

 Note: It may take up to 10 minutes for the phone to sync. After performing the factory reset, the phone handset may say 'Updating Firmware' this is normal. Wait for this process to complete.

 Once your name shows up on the screen, you should now have a functioning phone with a dial tone.

 Please inform Tech Services if the phone still shows 'No Service' or 'Unassigned' after 10 minutes.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: ZOOM app on a mobile device - Setup
 keywords: 110

[Assistant]
 Keywords: Zoom phone, zoom app, district number, cell phone, zoom mobile, zoom application.
 Aliases: mobile number, district call, contact numbers.

 There is a version of the Zoom app for iPhone and Android. Once installed, you'll be able to use your district-assigned extension/number from within the app on your mobile phone.

 Follow these steps to set up the Zoom app on your cell phone:

 1. If you have an iPhone go to the App Store, and if you have an Android, go to the Google Play Store.

 2. Search for "Zoom", and choose the one that says "Zoom - One Platform to Connect".
 Note: It may also show up as "Zoom Workplace".

 3. Once installed, open the app and click on "Sign in".

 4. After that, choose the option "Continue with SSO". Do not enter your credentials at the top.

 5. You'll see a pop-up message asking you to let this site open another application. Click on "Allow".

 6. When prompted, click on "Open" to let Chrome open Zoom.

 7. When prompted, enter the district domain, which is "psd401", and click "Continue".

 8. Another window will open and it will ask you to sign in to the PSD Portal. Sign in with your credentials and your Multi-Factor Authenticator code (when prompted).

 9. Enable notifications to be able to hear/see when someone calls/texts you.

 10. You'll get confirmation that you are all set. Click on "Get Started".

 11. The main screen that will open is the "Meetings" tab, this is where you will find any scheduled meeting coming up for you, or you can start a new meeting as well.

 12. If you have a district extension/phone number, you'll see the option "Phone" on the bottom, click on it to find contacts within the district and to make calls.

 You are now all set! Need more help? Call Technology Services (253-530-3711), or submit a ticket by emailing "servicecentral@psd401.net".


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Zoom Breakout Room Options - Let Participants Choose Room
 keywords: 110

[Assistant]
 If you have enabled Breakout Rooms and updated your Zoom App to 5.3.0 or higher, you now have 3 options for Breakout Rooms:

 Assign automatically (randomly divides and places participants into rooms)
 Assign manually (you need to move each participant into a room)
 Let participants choose room (you can name rooms and participants can then join rooms they want)

 Once you have opened the Breakout Rooms, participants will see a pop-up with the Room choices. If the pop-up closes before they have a chance to choose, they can click the 3 dots More located at the bottom of the screen and select Breakout Rooms to open the pop-up.

 To join a Breakout Room, the participant will need to place their cursor over the number of participants in the room, to see the option to join. Select Join and you will be taken to the Breakout Room

 If the host would like to join a Breakout Room, place your cursor over the number of participants to see the option to Join. You will also see any participant that have not joined a room yet.

 This video shows the new option in action.

 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Zoom Licensing for All Staff
 keywords: zoom, licence, meeting

[Assistant]
 Keywords: zoom, meeting, license
 Aliases: zoom meetings

 Due to an ongoing need to reduce licensing costs and ensure that we are paying for exactly what we need for our software subscriptions, we have had to change the way we license our Zoom users. By default, all staff are now basic Zoom users. The main difference with basic users is that they can not be alternative hosts to other meetings, and they have a time limit of 40 minutes for all Zoom meetings. We do have limited full licenses available, and some have been pre-assigned based on Job Title or Location.

 We have automatically licensed the following Job Titles to be full Zoom Users:

 ADMIN SECRETARY
 ASSISTANT DIRECTOR
 ASSISTANT PRINCIPAL
 ASSISTANT SUPERINTENDENT
 BOOKKEEPER
 CAREER CNTR TECH
 CHIEF FINANCIAL OFFICER
 COORDINATOR
 COUNSELOR
 DATA COMPLIANCE SPECIALIST
 DEAN OF STUDENTS
 DIRECTOR
 ELL ASST/TUTOR
 ESA - LIBRARIAN
 ESA - MENTAL HEALTH SPCLST
 ESA - NURSE
 ESA - OT
 ESA - PSYCHOLOGIST
 ESA - PT
 ESA - SLP
 EXECUTIVE DIRECTOR
 FAMILY SUPPORT SPECIALIST
 GRANT ACCT'G SPECIALIST
 HR SPECIALIST
 HR SUBSTITUTE SPECIALIST
 INNOVATIVE DESIGN SPECIALIST
 INST'L FACILITATOR
 LIBRARY TECH
 LIBRARY SPECIALIST
 LOSS CONTROL SPECIALIST
 LPN
 MANAGER
 NETWORK ADMIN
 NON-REP: EXECUTIVE ASST
 OFFICE MANAGER
 PEA - PRESIDENT
 PRINCIPAL
 STUDENT DATABASE ADMIN
 SUPERINTENDENT
 SUPERVISOR
  All Special Education teachers have also been licensed.

 If you are not in one of the above categories, please reach out to us and we can add you manually. Still, we do need to be limited, so please ensure that you need the license to be successful in your job and can't utilize a meeting set up by one of the people listed above.

 If you need a license for just one day, you can use this service request to be granted a license for 8 hours: https://psd401.freshservice.com/a/catalog/request-items/96


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Zoom Meetings Participation Report
 keywords: zoom, meetings, participants, report

[Assistant]
 Keywords: zoom, meetings, participants, report
 Aliases: zoom meetings

 Who attended my Zoom meeting and for how long?

 From the PSD Portal open Core Tools - Zoom and follow the steps below:

 Zoom Participants Report (1).pdf


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Zoom Phone Pin
 keywords: Zoom Phone, Office Phone, Desk Phone, Update PIN, Updated Code, Change, PIN, Voicemail, Code

[Assistant]
 Keywords: Zoom Phone, PIN, Change, Update Code, Update PIN, Voicemail, Code
 Aliases: Zoom Phone, Office Phone, Desk Phone
 Zoom Phone Pin
 View or Reset an Existing PIN

 Go to the zoom portal at https://psd401.zoom.us/meeting and authenticate.
 Click on "Phone" in the left-hand column.

 Click Settings and scroll down to the "Desk Phone" section.

 Next to PIN Code, click Show or Edit

 Update your PIN code and click Save Result: You have changed your PIN code and can now use it.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Zoom Phone initial setup
 keywords: zoom, zoom phone, voicemail, setup, Set up, Office Phone, Desk Phone, Phone, New Phone, Configure, Initial setup, Instructions, PIN

[Assistant]
 Keywords: Zoom, Zoom Phone, Initial setup, setup, set up, configure, Instructions, Hours, PIN
 Aliases: Phone, Office Phone, Desk Phone, New Phone

 Zoom Phone initial setup

 The instructions below are adapted from the following video from Zoom

 Overview

 If Zoom Phone is enabled on your zoom account or you have been assigned a Zoom Phone, there are a few steps you will want to take to get set up and running smoothly.
 Most settings are managed on your Zoom Web page and not your Zoom Desk Phone or your Zoom App.

 Log in to Zoom on the web
 Use the PSD Portal to log in to Zoom
 Click on the Phone link to access your Zoom Phone Settings

 Select the Settings link to see the actual settings.

 Most of the settings should not be adjusted.  So just skip on past them to get to the goodies listed below.

 Business hours
 Scroll down to Call Handling -> Business Hours
 Unless you wish to have all your apps ringing 24/7/365 you may want to set your normal work hours.
 Once these hours are set, you can tell Zoom what to do if you don't answer or what to do during your Off-hours.

 Call handling
 Call handling is right below Business hours
 By default, your registered Zoom Apps and Devices are listed here.
 You can use the Edit link to edit the list of Apps and Devices that will take calls.
 Your Call Handling Ring Mode will determine if your listed devices will ring Simultaneously, or Sequentially.
 Fill in Call Handling Ring Mode, Max Wait Time, and When a Call is not answered, as desired.

 Voicemail
 The Greeting & Leave voicemail instruction section is where you will create voicemail greetings that you can swap out as appropriate.
 By default, there is only one the premade Default voicemail recording.
 To make customized recordings, click on Audio Library.
 Click on Add Audio.  From here, you can use one of the Text to Speech voices, or Record a greeting if the device you are on has a microphone.
 When you have created a recording, you can save it and select  Use the Audio from the next screen.

 Closed Hours
 If you set Business Hours above, you should repeat the Call handling and Voicemail sections under the Closed hours. Notice that your recording is already a selection in your Greeting & Leave voicemail instruction section.

 Desktop Voicemail Pin
 If you want to use a desk phone to check your voicemail, Scroll way down to the heading PIN Code.
 You can see, set, or reset your voicemail PIN by clicking Show or Edit.

 Helpful tidbits
 You may have to get creative in how you spell your name in the Text to Speech engine if you want the Zoom voice robots to pronounce your name correctly if it isn't one they get right the first try.

 Use the desktop App as much as possible. It has more screen space and can quickly show who is calling and let you know who is in a meeting.  When you have it open, you can see quickly if you have a voicemail, and read the transcription without having to log in with your pin.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Zoom Tutorials
 keywords: 110

[Assistant]
  Zoom Meetings and Webinars

 Join a Meeting
 Learn More

 Scheduling a Meeting with Zoom Website
 Learn More

 Meeting Controls
 Learn More

 Scheduling a Meeting with Google Calendar
 Learn More

 Scheduling a Meeting with Outlook
 Learn More

 Assigning Scheduling Privilege in Outlook
 Learn More

 Scheduling a Zoom Webinar
 Learn More

 Breakout Rooms
 Learn More

 Closed Captioning
 Learn More

 All About Zoom Webinar
 Learn More

 https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Zoom meeting - Alternative host
 keywords: 110

[Assistant]
 Keywords: Zoom, Zoom Meeting, Host, Co-Host, Alternative Host, Outsider, Non-PSD user.
 Aliases: Participants, make a host
 When scheduling a meeting, the host can designate another Licensed user on the same account to be the alternative host. The alternative host can start the meeting on the host's behalf. This user will receive an email notifying them that they've been added as an alternative host, with a link to start the meeting. If this email notification is disabled in the Zoom web portal, the alternative host will not receive an email to start the meeting.

 How to designate an alternative host

 * Sign in to the Zoom web portal.
 * In the navigation menu, click Meetings, then click Schedule A Meeting.
 * Scroll down to Options and click Show to view additional meeting options.
 * In the Alternative Hosts field, enter the alternative host's email address.
 * (Optional) Select the check box to enable Allow alternative hosts to add or edit polls.
 * Click Save to finish.

 The alternative host will now receive an email letting them know that they have been added as an alternative host, as long as they have not disabled this email notification in the Zoom web portal.

 Please note: If you must assign an alternative host from outside the Peninsula School District (PSD), this can only be done in real time during the meeting. Therefore, the person has to be a participant.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Add Custom ringtone to Zoom Desk phone
 keywords: Yealink, zoom phone

[Assistant]
 Keywords: Zoom Phone, ring tone
 Aliases: Zoom, Zoom Phone, Yealink

 You can create a custom ringtone for desk phones by adding a contact and setting the ring tone for that contact.  This can only be done on the Yealink device.  We do not have a means to customize ring tones on the desktop app or the mobile app.

 Start by selecting the smartbutton corresponding to the "Menu".

 Use the direction arrows to navigated to "Directory"

 Then select the directory with the center button

 Use the center button to select the "Local Directory"

 Then "All Contacts" from the Local directory

 Then use the smart button to select "Add"

 Then fill in the contact card info, including option 6 on the second page.

 And save when you are done


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Clerical Substitute Phone User Login
 keywords: 110

[Assistant]
 Keywords: Substitute, Phone, Setup
 Aliases: sub phone, attendance sub

 This article describes how a Clerical Substitute can log in to the Secretary's phone.

 Locate the designated substitute phone.  This is usually the Secretary's phone or the Office Manager's phone.
 There should be a button for "Guest" .  If not, you may need to hit the "Exit" button one or more times.

 Pressing the Guest button will prompt you for your extension and passcode.  Use the first 2-digits associated with your school plus 88 for both the extension and the passcode.  For example, if you are logging in to the phone at Artondale, you will use 1188 for the extension and the passcode.

 From here, you should have access to all the emails that have been assigned as well as receive calls for all the ring groups for which you have been assigned.    Please be careful when managing voicemails.  If any user deletes a voicemail, they will delete the voicemail for all users.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Connect a Plantronics headset to Yealink Phone
 keywords: Headset, Phone, Plantronics, Connect, Yealink, New Phone, Head Set

[Assistant]
 Keywords: Headset, Phone, Plantronics, Connect, Yealink, New Phone, Head Set
 Aliases: Headset, Plantronics, Office Phone, Head Set

 Connect a Plantronics headset to Yealink Phone

 The Plantronics headsets are compatible with the Yealink Zoom phones.  Installation is very similar to the previous Mitel phones.

 CO54 headset

 Connect the Power, Lifter, and Handset cables as shown in the diagram:

 Disconnect the stock handset from the back of the phone and plug it into the handset adapter:

 Plug the handset adapter into the port that you removed the stock handset from.
 Do not use the headset port.  The headset port is only for setups that do not use a lifter.

 Next you will need to use double sided tape to affix the lifter.
 The lifter should be adjusted to the lowest range of motion.
 If the earpiece cradle has been modified to prevent the handset from sliding off, the peg should be flipped so that the handset lifts smoothly and easily.
 The lifter should be attached precisely below the upper mark on the earpiece cradle.

 From here, activating the headset should lift the receiver and give you a dial tone in the ear.
 Incoming calls can be answered by activating the earpiece.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Transfer Call from Zoom Desk phone
 keywords: phone, zoom, Zoom Phone, Transfer, Office Phone, Landline, Desk phone, Transfer call

[Assistant]
 Keywords: Transfer, Transfer call, Zoom phone, desk phone, Office Phone
 Aliases: Office Phone, Desk Phone, Phone, Landline

 Transfer Call from Zoom Desk phone

 While on a call, Press the soft-key associated with the now visible "Transfer" light. (Press the button under the word Transfer that's on the screen)
 This puts the call on hold.

 Press the soft-key to 'Select' Transfer.

 Dial the number or extension of the user who should pick up the call.

 You can press the "B Transfer" (Bind Transfer) soft-key to send the call immediately, then you can hang up.
 Or,
 You can wait for the new party to pick up and press the "Transfer" soft key.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Transfer Call from Zoom Desk phone to your own Zoom App on another device
 keywords: zoom, zoom phone, transfer, Desk Phone, Office Phone, Zoom App, Transfer Call, Hold

[Assistant]
 Keywords: Zoom, Zoom Phone, Desk Phone, Office Phone, Zoom App, Transfer, Transfer Call, Hold
 Aliases: Zoom Phone, Desk Phone, Office Phone, Zoom App

 Transfer Call from Zoom Desk phone to your own Zoom App on another device

 While on a call, Press the soft-button associated with the now visible "Transfer" light.
 This puts the call on hold and the person on the line will hear your hold music if you have any set.
 Make note of the line you placed on hold. (All your Zoom Phone lines are visible from all of your Zoom devices). Some Zoom Phones only have one line.

 Sign in to the Zoom app on the other device.
 Navigate to the phone section.
 Press the line that you previously placed on hold.
 Or -
 Just click Lines on the top of the screen on the new device, then click the Phone icon on your name to resume the call.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Using phone to unlock main doors
 keywords: Doorbell

[Assistant]
 Keywords: Front Door, Unlock
 Aliases:

 When a call from a doorbell comes in, you can unlock the door by pressing 55* while connected to the call.

 You can see who the caller is by viewing the doorbell camera on the 2n Open-Eye app.

 If you need to talk to someone standing outside but not realizing they need to press the doorbell, you can call the doorbell by calling extension xx98.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: i-Ready - Elementary & Middle School Math Assessment
 keywords: i-Ready, Math, Assessment

[Assistant]
 Keywords: i-Ready, Math Assessment
 Aliases:

 Assists with Math and Reading assessments.

 Teachers and Students are rostered via Classlink Roster Server.
 Teachers & Students access the app via the Portal.
 Help Desk has access to view, verify access and create ids for School Admins via i-Ready.com, if needed.
 It is rare that Help Desk logs into i-Ready.
 Bldg admins and Specialist are added to the app via TSD Assessment Data Admin.

 Site:  https://i-readycentral.com/articles/support/

 Error Messages:  https://cdn.i-ready.com/instruction/content/system-check/iReady_SSO_Troubleshooting.pdf

 For immediate technical support, please email i-readysupport@cainc.com or call 1-800-225-0248

 Sandra Zinsmeyer - Account Manager Curriculum Associates
 szinsmeyer@cainc.com

 Liam Flynn - Account Specialist (roster import)
 lflynn@cainc.com
 978-901-6397


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Factory Reset iPad
 keywords: 110

[Assistant]
 Keywords: End of Year, Device, Return, Leaving, Inventory, factory data reset, reset, erase content, erase, iPad, apple
 Aliases: Leaving the district. Retiring. End of contract. Device return, factory data reset, reset, erase content, erase, iPad, apple

 If you have checked out an iPad for district use, it is extremely important that a Factory Reset is done BEFORE returning the device, especially if you have logged in with a personal Apple ID. It is important for many reasons... but most importantly, it keeps you and your private data safe.

 First, we want to make sure you are logged out of your Apple ID. Follow the steps below:

 1. Go to "Settings"

 2. Click on your name at the top of the "Settings" Menu

 3. Scroll all the way to the bottom, and press "Sign Out"

 4. You will next be prompted to type in your "Apple ID Password". You are now signed out of your AppleID.

 **If you forgot your password, press "Forgot Password?" and go through that process to create a new one. Once complete, it should sign you out. However, you may need to start from step 1 again.

 Now, you are ready for the Factory Reset. Follow the steps below:

 1. Go to "Settings"

 2. Click on "General"

 3. Scroll to the bottom of the "General" Settings Menu and click on "Transfer or Reset iPad"

 4. Click on "Erase All Content and Settings" at the bottom of the page

 5. Press "Continue"

 6. Enter the code you use to unlock your iPad

 7. Press "Erase iPad" (it is normal for this to take 5-10 minutes)

 After completing the steps above, your iPad is ready to be turned in. Please gather all chargers and accessories you received with it, and follow the instructions found in the Device Return Overview page


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Gmail on PSD iPhone / iPad
 keywords: email, gmail, ios, mail

[Assistant]
 Keywords: Gmail, Mail, iOS, iPad, email
 Aliases:

 These instructions are for accessing Gmail + Google Calendar on a district iPhone or iPad.

 1. The Gmail + Google Calendar apps are pre-installed on all district iPhones + iPads. You should see both apps on your homescreen. If you have many apps installed, you may need to swipe to the next page to see Gmail / Google Calendar. If you still don't see the app(s), they can be downloaded from the Self-Service app (they are listed under the 'Google' category).

 2. Start by launching the Gmail app:

 3. Select 'Sign In'

 4. At the email selection screen, choose 'Google'

 5. When prompted, choose 'Continue'

 6. Enter your PSD email:

 7. You should then be brought to a ClassLink login screen. This is your Portal login. Just username + password, no email here.

 8. If you have MFA (Multi-Factor Authentication) turned on, you will be prompted for that code at the next screen:

 9. Once entering your MFA code, you should be all signed in. You will start to see emails downloading. This process will also sign you into all other Google Apps on your iOS device (Google Calendar, Drive, etc.) as well.

 Multi-Factor Authentication: All Staff are required to enable MFA before the start of the 2022 School Year. Here is an article on setting up MFA: Setting Up Multi-Factor Authentication


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Guided Access on an iPad
 keywords: iPad, Guided Access

[Assistant]
 Keywords: iPad, Guided Access
 Aliases:

 Using Guided Access on an iPad

 This video will show you the steps:

 Written Directions:
 Use Guided Access with iPhone, iPad, and iPod touch
 Guided Access helps you to stay focused on a task while using your iPhone, iPad or iPod touch. Guided Access limits your device to a single app and lets you control which app features are available.
 You can use Guided Access to:

  Temporarily restrict your iOS device to a single app
  Disable areas of the screen that arent relevant to a task, or areas where an accidental gesture might cause a distraction
  Disable the hardware buttons

 Set up Guided Access
 Tap Settings > General > Accessibility > Guided Access to set up Guided Access. From there, here's what you can do:

  Turn Guided Access on or off
  Set a passcode that controls the use of Guided Access and prevents someone from leaving an active session
  Set whether the device can go to sleep during a session

 Start a Guided Access session
 To start a Guided Access session, follow these steps:

  Open the app you want to use.
  Triple-click the Home button.
  Adjust settings for the session, and then tap Start.

 Control apps, screen sensitivity, and motion sensitivity
 You can use Guided Access to turn off app controls, parts of the screen, and motion sensing. Follow these steps:
 To disable app controls and areas of the app screen, follow these steps:

  Circle any part of the screen you want to disable.
  Use the handles to adjust the area.

 To ignore all screen touches, turn off Touch.
 To keep your iOS device from switching from portrait to landscape or from responding to any other motions, turn off Motion.
 End a Guided Access session
 If you're using Touch ID on your iOS device, you can use it to end a Guided Access session. First, go to Settings > General > Accessibility > Guided Access > Passcode Settings and turn on Touch ID. Now, when you're using Guided Access, you can end the session by following these steps:

  Press the Home button once.
  Use Touch ID.

 If you're not using Touch ID on your device, follow these steps to end a Guided Access session:

  Triple-click the Home button.
  Enter the Guided Access passcode.

 Published Date: Oct 25, 2017


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Access and Use Adobe Reader on iPads
 keywords: Adobe, Reader, iPad, iOS

[Assistant]
 Keywords: Adobe, Reader, iPad, iOS
 Aliases:

 Summary of Video Transcription:

 The video provides a tutorial on using Adobe Acrobat Reader on the iPad, covering the following key points:

 Installation: If you don't have Adobe Acrobat Reader, install it from 'Self Service' by searching for 'Adobe Reader'.
 Logging In: Instead of signing in with Google, use your regular PSD (Peninsula School District) email address and password to log in. Optionally, you can add a second email as a backup.
 PSD Account Verification: Ensure you are logged in with your PSD account, indicated by your profile picture and the mention of 'Acrobat Pro' in the account settings.
 Google Drive Integration: Adobe Reader allows you to connect and access your Google Drive. This feature enables you to open not only PDFs but also other file types from your Drive within the app.
 Practical Use Example: The video demonstrates opening a PDF from Google Drive that was originally read on Kindle, highlighting the app's functionality to add notes and share files across devices.
 Access to Files: The home screen of Adobe Reader on the iPad shows access to your Drive, 'Shared with Me' files, and integration with other services like OneDrive and Dropbox.

 The tutorial is aimed at helping users effectively use Adobe Acrobat Reader on their iPads, especially for those in the Peninsula School District.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Airdrop between macOS and iPhone (iOS)
 keywords: iOS, iPhone, Mac, Airdrop

[Assistant]
 Keywords: iOS, iPhone, Mac, Airdrop
 Aliases:

 Swipe up from the bottom of the screen to bring up Control Center.

 Force Touch (hard press) on the wireless widget at the top left.

 Tap the Airdrop option

 Select the Everyone option

  Open Finder on your Mac

  Select Airdrop from the Favorites menu

  In the Airdrop window, select Allow me to be discovered by:  and choose Everyone.
  Unlock your iPhone, and it should be shown in the Airdrop window.
  From Finder, you can drag and drop files from your Mac to your iPhone.

  Open the Photos app on your iPhone
  Find the picture you want to send to your Mac

 Press the Share Icon

 You should see Airdrop on the top row, select your computer from the list of available Airdrop recipients.

 Avoid receiving unwanted Airdrops:
 iOS:

  Swipe up to activate Control Center
  Force Touch wireless widget
  Select Airdrop
  Select Receiving Off

 macOS:

  Open the Airdrop window in Finder
  select Allow me to be discovered by:  and choose No one


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to use Self Service with iOS device.
 keywords: iOS, Self Service, App, Install

[Assistant]
 Keywords: iOS, Self Service, App, Install
 Aliases:

 The Self Service App gives you access to the full PSD app catalogue.

 Once open you can install any app available in the catalogue. Select the Ellipsis to

view by Category, or click on Search to type the name of the app your looking for.

 If there is an app you would like added to the Catalogue please complete a Digital Resource Approval Request:

 https://psd401.freshservice.com/catalog/request_items/75


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Installing Google Drive on Android and iOS
 keywords: Install, Google Drive, Android, iOS, Phone, Mobile, Drive

[Assistant]
 Keywords: Install, Google Drive, Android, iOS
 Aliases: Phone, Mobile, Drive

 Summary:
 This article will walk you through installing Google Drive on your Android or iOS device.

 iOS:
 Step 1: Download and open the app
 On your iPhone or iPad, open the Google Drive app. In "My Drive," youll see:

 Files and folders you upload or sync.
 Google Docs, Sheets, Slides, and Forms you create.

 Step 2: Upload or create files
 You can upload files from your iPhone or iPad, or create files in Google Drive.

 Upload files and folders to Google Drive
 Work with Office files
 Create, edit, and format Google Docs, Sheets, and Slides

 Step 3: Share and organize files
 You can share files or folders, so other people can view, edit, or comment on them.

 Share files from Google Drive
 Share folders from Google Drive
 Make someone else the owner of a file

 To see files that other people have shared with you, go to the "Shared with me" section.

 Android:
 Step 1: Open the app
 On your Android device, find and open the Google Drive app . In "My Drive," youll see:

 Files and folders you upload or sync.
 Google Docs, Sheets, Slides, and Forms you create.

 Step 2: Upload or create files
 You can upload files from your phone or tablet, or create files in Google Drive.

 Upload files and folders to Google Drive
 Work with Office files
 Create, edit, and format Google Docs, Sheets, and Slides

 Step 3: Share and organize files
 You can share files or folders, so other people can view, edit, or comment on them.

 Share files from Google Drive
 Share folders from Google Drive
 Make someone else the owner of a file

 To see files that other people have shared with you, go to the "Shared with me" section.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Remote Support with ConnectWise on iPad
 keywords: ScreenConnect, ConnectWise, Control, iOS, iPadOS

[Assistant]
 Keywords: iPad, ConnectWise, Remote

 1. Open up the Self Service App

 2. Browse to the 'System Utilities' category and Install 'ConnectWise Control'

 3. Open the ConnectWise Control App. For the URL, type psd401.screenconnect.com and then tap GO:

 4. When prompted, enter the code that you are given at the next screen:

 5: Tap 'Initiate Screen Share':

 6. Finally, tap 'Start Broadcast' - you will now be sharing the iPad's Screen:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Shared iPads
 keywords: Shared, iPad

[Assistant]
 Keywords: iPad, Shared, Setup

 Shared iPads allow for multiple students to use the same iPad. It keeps all account sessions, signs-ins, etc separate and isolated. This provides privacy and security.

 Signing in:

 1. At the sign-in screen, the directions prompt the user to sign in with their apple ID. This will be the students email - student_number@edtools.psd401.net - please disregard the fact that the example shown shows @icloud.com - iCloud email addresses should not be used.

 Note: Staff can Sign-into Shared iPads as well, but will need to use @psd401.net.

 Note: When a user signs into a Shared iPad for the first time, it will ask for their email and password (PSD Portal password).
 After successfully authenticating with those credentials, the user will be prompted to create a passcode requiring:
 - 8 characters or more in length, and
 - Three out of four of the following: (1) uppercase letter, (1) lowercase letter, (1) number 0-9, (1) special character.

 The passcode that was just created is then prompted the next time they login to any iPad setup for shared use.

 For example, if they switch to using a different iPad, even if they've never logged into it, once they've entered their email, it will prompt for the same passcode they setup on the first iPad.

 Tech can reset passcode upon request. Please submit a ticket with the student number that needs a passcode reset.

 2. A pop-up will appear, notifying the user they will be redirected to accounts.google.com, tap 'Continue'

 3. The next screen will be the standard ClassLink Portal Login - simply enter portal credentials here - full email is not needed.

 4. You may be directed to a screen that says 'Choose an account from edtools.psd401.net - simply tap the account that was entered in the previous step

 5. You will then proceed to a screen that says 'Getting Ready...' - simply wait at this screen for approximately one minute or less, and then you will be prompted to select a language and country.

 6. Finally, the user will be direct to create an iPad passcode - this can be a modified version of the students ClassLink password. It just needs to be 8 characters, and include at least 1 number + 1 uppercase letter + 1 lowercase letter.

 7. At this point the student should be logged into the iPad.

 To sign out (Note: it will automatically sign them out after 15 minutes) - simply press the Sleep button (located on the top right of the iPad), put the iPad to sleep, then press the Home button to wake it, and in the bottom right, there will be a 'Sign Out' button:

 We can remotely clear out users and sign them out if needed. Please contact x3711 or servicecentral@psd401.net for assistance or questions.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Steps in Using Student iPads to Record Video
 keywords: Recording, Video, iPad

[Assistant]
 Keywords: iPad, Recording, Video,
 Aliases:

 Steps in Using Student iPads to Record Video (click here)