[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Shared Resources Access - AD Group that grants access
 keywords: AD, Group, Access

[Assistant]
 Keywords: AD Group access
 Aliases:

 Active Directory security groups that control access to Shared Resources:

AD Security Group
Shared Resource

PHS-Counseling-Office

Determines access to the PHS Counseling Conference Room

MTW-HVAC-RDPAccess

Determines access to HVAC controls for certain custodians per their supervisor.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: TCI Social Studies Alive! 2021-2022
 keywords: TCI, Social Studies, Alive

[Assistant]
 Keywords: TCI, Social Studies, Alive
 Aliases:

 Update: April 8, 2022

 Teachers need to put in a curriculum request in August.  Once licenses have been purchased, Classlink Roster Server sharing rules need to be updated to add the section so that the teacher and students have access. Whoever purchases the licenses should send the list of teachers requesting to the Data Analyst so they can update Roster Server.

 Publisher/Salesperson contact as of 3/2022
 TCI: Christy Sanders, csanders@teachtci.com

 Received quote and placed order online, 10/9/20:

 Received order details same day, 10/9/20:
  Here are order details:
 Order #: ORD110589 PO #: 5202000063

 Program Name
 Item Name
 Qty

 Social Studies Alive! America's Past
 Teacher Subscription (1 Year)
 13

 Social Studies Alive! America's Past
 Student Subscription (1 Year)
 380

 Sarah enrolled as listed, 10/12/20:

 beenem@psd401.net
 21

 danielsr@psd401.net
 22

 davisj@psd401.net
 22

 harrisonml@psd401.net
 84

 DYE, LAURIE
 11

 HARRISON, MARISSA
 21

 JOHNSON, LYNNE
 24

 TAYLOR, NANCY
 21

 WILLIS, SUSAN
 7

 hartmannb@psd401.net
 26

 heistandh@psd401.net
 23

 jacksonke@psd401.net
 25

 knightc@psd401.net
 18

 murreyc@psd401.net
 23

 ortizb@psd401.net
 13

 stafkil@psd401.net
 22

 williss@psd401.net
 7

 witterr@psd401.net
 99

 BRAY, DIANA
 21

 KINNEY, KAMALJIT
 20

 MURREY, CHRISTINA
 23

 ORTIZ, BRENDA
 13

 WITTER, RONALD
 22

 Update, 12/10/2020:
 Requested additional 50 licenses for two new requests:

 Judy Walsh, EES - 21
 Julie Miller, VES - 23
 (6 spares for new enrollments)

 12/18/20: Added teachers and students, notified teachers and closed tickets.

 ---------------------------------------------------------------------------------

 Steps:

 Set up tickets and set deadline
 Upon deadline, count up the tickets, check enrollment numbers in PowerSchool
 Go to https://www.teachtci.com/, enter in total quantities and select Quote
 Submit req w/quote, get approval
 Submit PO online @ same site
 Receive order confirmation and inform Data Analyst
 Once Data Analyst sets up account, inform teachers they can log in via the portal
 Close tickets


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Troubleshooting QuickCards
 keywords: 110

[Assistant]
This troubleshooting guide provides step-by-step instructions for resolving issues with QuickCards. It covers how to locate a teacher or student in the admin portal, impersonate users, and troubleshoot scanning QR codes with Chromebooks. The guide emphasizes not deleting QR codes and offers options for resetting or printing them based on the scanning outcome. This guide is essential for anyone experiencing difficulties with QuickCards in an educational setting.

 1. In your Admin Portal, select ClassLink Management Console

 2. Select "Groups & Users"

 3. Click on "Users"

 4. Search for the Teacher

 5. Click "Impersonate User"

 6. Click on the Backpack icon "My Classes"

 7. Click on the class the student is associated with

 8. Find the student, and click on them

 9. Attempt to scan the QuickCard with a Chromebook. Not ideal, but you can face the Chromebook towards your computer screen and it will recognize the QR code.

 10. Based on what happens after scanning, you can either reset the QR Code or Print a QR code. Please do not Delete the QR Code


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Updating Parchment Rosters
 keywords: 110

[Assistant]
 Keywords: Parchment, Uploads, Updates, Rosters, Class Lists, Graduation, Degrees, Exporting, Importing
 Aliases: Degree Downloads, transcripts, high school records

 Every Monday, Parchment needs to be updated with our most current School Rosters. Parchment is a service we use that allows parents and students to download their diplomas and transcripts, so it's important that the rosters stay updated. This upload is done every Monday but if this gets skipped one week it is not the end of the world. Once per month is really all that needs to happen to keep things moving.

 1). Download each file as a .CSV from this Google Sheet: Parchment Upload Files

 2). Open up Parchment auth.parchment.com and login. You should see the page in the screenshot below:

 3). Click on the high school you are uploading for, and navigate to the learners tab.

 4). Click on "Actions" and then "Upload Multiple Users":

 5). Under "Roster Name", select "Add New" and then follow this naming convention: XXX 04-16-2024, where XXX is the school abbreviation followed by the current date (today is April 16, 2024). Click on "Browse" to look for the appropriate CSV file or simply drop it into the "Data File" field area.

 6). Press "Continue".

 7). Press "Continue" again.

 8). Press "Continue" again and wait for the file to finish uploading.

 9). Repeat steps 1 through 8 for the other two high schools.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Updating Printer Drivers - Windows Print Server
 keywords: Printing, Print Server

[Assistant]
 With the Print Server having been in-place updated from Server 2012 to Server 2019, there were a couple drivers that needed to be updated. The print spooler service would only run for a minute or two before stopping. Related errors were seen in Event Viewer > Applications and Servers Logs > Microsoft > PrintService > Admin. After cleaning up some Konica .dll's that it was erroring on, and a couple others, the print spooler stopped crashing.

 It is possible that will encounter other drivers that need updating in the future. The process for updating:

 1. Temporarily change the printer to use a different driver so that the problem one can be deleted completlely.

 2. Go to Drivers > find the problem driver > right-click > Remove Driver Package... remote driver package and then delete. If another printer is using the driver, it will error and tell you other printers are still using the driver and list which ones.

 3. Go to the manufacturers website > select the appropriate model of printer/copier > go to the drivers section > ensure you are downloading the Server 2019 version.

 4. Drivers are typically zipped, you can unzip to C:\Drivers\Manufacturer\ and then delete the .zip

 5. Go back to the printer > advanced > click 'New Driver...'

 6. In the Add Printer Driver Wizard, choose Next > Have Disk... > Browse to where you unzipped the driver in step 4 > drill down to the correct .inf file and select it.
 Note: You may need to navigate into a PCL folder first, possibly choose a language folder (such as 'EN'), and select x64 instead of x86. You are looking for an .inf file to select.

 Folder hierarchy to driver file may look like:

 Driver file to select:

 7. Now you should be able to find the manufacturer of the printer/copier you're trying to update the driver of, and select the appropriate model, and it will use the new driver you just installed:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Upload Dibels data
 keywords: 110

[Assistant]
 Keywords: Dibels, student assessment, reports, data upload, student data
 Aliases: data report, student results, dibels data

 This article describes the steps to import users, classes, and students in the DIBELS® Data System.
 Order of Imports: The order used to import data is important. Import users, classes, and then students.

 1. Go to the "DLI Staff" shared drive, then open > Automation Resources > Data Files for Upload.

 2. Inside that folder, you'll find a folder called "Dibels", open it and you'll find the 3 Google Sheets needed for this (dibels_teachers, dibels_class, and dibels_students).

 3. Open the three files and download a Tab Separated Values (.tsv) version of each of them.

 4. After you have the files saved locally on your computer, go to this website https://dibels.amplify.com/user/login and log in with your username and password (username is your district email).

 5. Once logged in, go to the "Administration" tab. Then you'll see "User Administration", "Class Administration", and "Student Administration".

 "User Administration" is where you'll import teachers

 "Class Administration" is where you'll import classes

 "Student Administration" is where you'll import students

 6. Start with teachers' data. Once you click on "Import Users" under "User Administration", scroll down and click on "Choose File", look for the "dibels_teachers" file saved on your computer and open it, click on "Send File", scroll down and click on "Import Users".

 7. Go back to "Administration", click on "Import Classes" under "Class Administration", scroll down and click on "Choose File", look for the "dibels_classes" file saved on your computer and open it, click on "Send File", scroll down and click on "Import Classes".

 8. Go back to "Administration", click on "Import Students" under "Student Administration", scroll down and click on "Choose File", look for the "dibels_students" file saved on your computer and open it, click on "Send File", scroll down and click on "Import Students". The students upload may take longer than the other two, but that is normal because there are thousands of students on the file.

 IMPORTANT: If you see warnings, that's fine, but errors (red) can NOT be disregarded. Take note of the errors to hopefully get those students corrected if they are mistakes, but then you must remove the problematic rows in the TSV file and re-upload. It will NOT upload the students if there are red errors.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: VPN connection for MAC
 keywords: VPN, Forticlient, Mac, Remote, Client

[Assistant]
 Keywords: VPN, Forticlient, Mac, Remote client,
 Aliases:

 VPN Connection for Mac

 All VPN connections to the Peninsula School district will now require the use of Forticlient VPN software and a MFA token acquired from the Fortitoken mobile app.

 Staff members may only connect with a district managed (issued) device.  Use of personal devices to connect to the PSD VPN is prohibited.

 The Fortitoken mobile MFA client can be downloaded from the app store for Mac, Windows, iPhone or Android.  Search for Fortitoken Mobile.  The icon looks like this:

 The VPN client for Mac can be downloaded here: https://links.fortinet.com/forticlient/mac/vpnagent

 Install the Fortitoken mobile MFA client on your computer, tablet, or phone.
 You will receive a welcome letter from techalerts@psd401.net with a QR code that you will scan with the Fortitoken mobile MFA client to set up your MFA token generator.
 You will use the 6-digit codes generated  here to complete your login each time you connect.

 Install the Forticlient VPN client on your computer.  After completing the install, you are ready to configure the Forticlient VPN client as in the image below:

 The preshared key is #2023-tmb5#*xxSAC@#QJrq#F5!2024#

 After configuring the client you can connect with your regular district credentials.
 After supplying your own district username and password, you will be prompted for your MFA token as in the following image.

 Supply the 6-digit token from the Fortitoken mobile MFA client.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Writing a Freshservice Solutions Article
 keywords: Solutions, Writing, Freshservice

[Assistant]
 Keywords: solutions, writing, freshservice
 Aliases: helpdesk, freshdesk, service central

 When updating solutions follow these guidelines

 Title:
 Always include any probable search terms in the title.
 The suggestion engine searches the title for matches first and gives the title the most weight.

 You don't need to repeat the title in the body

 Avoid titles and articles that group several questions and answers.  The suggestion engine is more helpful when each article is specific.

 Body:
 In addition to the content of the article, the first two lines of the body should be Keywords and Aliases.

 Fill in the article information as appropriate.  If you include images and videos, be sure to include a synopsis above them.

 Tags and Keywords
 The Tags and Keywords fields to the right are not used for article suggestions. They are used for searching, sorting and filtering on the back end.  Keywords and Aliases should be added one at a time in the keywords section to the right.

 However, since the suggestion engine searches the article body after searching the title, place keywords, without hashtags, at the top of the article as done in this article.  Use bold font and color it gray so it is readable but appears to be reduced in importance.

 Category: Select a category

 Folder: Select a folder if desired

 Type: Select "Permanent"

 Author: This is auto filled

 Review date: At a maximum, put a review date of the next April 1st.  That will ensure that it gets reviewed during our annual spring clean up of Solutions.   Solutions that are not reviewed by their review date, are unpublished and users will no longer be able to find them.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Zoom Account Merging - What to Expect, Common Issues & Fixes
 keywords: 110

[Assistant]
 Once your Zoom accounts have been merged, you should receive an email like this:

 You have been assigned by bankss@psd401.net as the receiver of the data transferred from the user [your username]@edtools.psd401.net.  Data transferred to you are now shown on your Zoom web page, including: New upcoming meetings (Note: Meetings with Personal Meeting ID are not included.) New cloud recording files  Please contact your account owner or admin for any questions.  Thank you for choosing Zoom. -The Zoom Team

  Here are some common issues and fixes, as well as things to expect:

 What might happen during the merge...
 What you can do to fix it...

  If you have used your personal meeting ID, the link may stop working (the new PSD.401 account over-writes your current personal meeting ID)

    --> You will know if this is happening to you because you click on your link and it will say waiting for the host to start the meeting... and it will not give you an option to sign in as the host. It is not recognizing your new account.

   ALL other meeting (nonpersonal) linked zooms should port over correctly... don't panic!

 Fast Fix:
 You can sign in through the portal (new account) and make a meeting. Copy that link and edit your schoology course launching button.

 Longer Fix: (Please join DLI Instructional Facilitator Office Hours if you need help with this)

 You can click on the account setting using the psd401 zoom button to change your personal meeting id.

 YOU WILL NEED YOUR edtools.psd401 personal meeting id number then follow these steps

 go to the portal --> click the zoom button --> use SSO option (log in as you would on the portal) --> Click on your account (top right where your avatar or picture would be) --> Change your personal meeting id to match the edtools id number. BE SURE TO replace the dashes with spaces or it will not work...

 Angie May put together a quick video on how to do this here
   If you only have one or two links to change, the fast fix is the best option. If you have multiple links over multiple classes that use your personal meeting ID then ask for help...

 If you edit a meeting after you have already linked it you link may not work.

 Scenario: You had a meeting today and realized that you want to mute all on entry. If you do, the meeting id stays the same, but the LINK CHANGES.

 If you make any changes to a meeting room after you have created it (already clicked save) the link will change. You will need to recopy and paste the link information into schoology to repair it.

  During the merge, your avatar/picture and virtual backgrounds are set to default

 You will need to re-import the pictures, virtual backgrounds into zoom. Please join an instructional facilitators office hours. for help.

  Nothing different happens... Everything still works

    DON'T TRY TO FIX ANYTHING!!!


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Activating the Helperbird Extension in Chrome
 keywords: Helperbird, Extension, Chrome, Accessibility, Web Browser, Google

[Assistant]
 Keywords: Helperbird, Extension, Chrome, Accessibility
 Aliases: Web Browser, Google

 Summary:
 This article will walk you through finding the helperbird extension in your chrome window and accessing the pro version of the extension.

 Activating Helperbird Chrome Extension when logged in through PSD Portal

 1.       Go to the dark puzzle piece in the top right corner, choose the pin next to Helperbird.

 2.       Click on the Helperbird extension (owl picture) one time and pause (it takes a minute to load). Then you will see a window pop up and where the star is in this picture, there will be a prompt that is bright pink that says Login. Choose that, hit Login on the next screen and allow when a window pops up. Confetti will occur on your screen.

 3.       Now you are logged in to the Pro version and have all the tools available. Explore the many things it can do - Immersive Reader, Translation, Word Prediction, Highlight line of text, Font/Spacing adjustments, Screen overlays, magnification, etc.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: macOS + Windows - Adding The Helperbird Extension
 keywords: Helperbird

[Assistant]
 The Helperbird Chrome Extension can be added via this direct link: https://chromewebstore.google.com/detail/helperbird-accessibility/ahmapmilbkfamljbpgphfndeemhnajme?hl=en

 After following that link, simply select Add to Chrome:

 After it's been added, go to the puzzle piece in the top right corner and choose the Pin next to Helperbird:

 Helperbird is also in the list of PSD Recommended Google Chrome Extensions: https://chromewebstore.google.com/org/recommended


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: JSTOR Access Guide
 keywords: JSTOR, Access, Learing, Resources

[Assistant]
 Keywords: JSTOR, Access, Learning Resources
 Aliases:

 For access to JSTOR, follow this guide.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Best Practices for QR Code and Short Link Creation
 keywords: QR, QR codes, short link, short url

[Assistant]
 Keywords: Short urls, short links, QR codes
 alias: links, short urls, QR

 Based on new privacy and security information, PSD now recommends the use of the following tools when needing to create a QR code.

 The embedded Chrome QR generator.

 Make sure Chrome is updated to the latest version.
 This option works for most sites. There are times you may need to use another option, see below if you are trying to create a QR code for a Google Form you want someone to complete.
 Click on the 3 dots icon on the right side of the URL and choose Save and Share >Create QR Code

 You can then download the QR and add it to a Doc to keep and copy/paste for use in other places.

 To make a QR code for a Google Form:

 Open the Form in Preview. This will be the URL you want to create the QR code for. (If you make a QR code for the editable URL and share it with others, they will have access to the editable version of the Google Form)
 Once a QR code is created, you can download it and add it to documents and other files.

 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;&amp;amp;lt;span class="fr-mk" style="display: none;"&amp;amp;gt;&amp;amp;amp;nbsp;&amp;amp;lt;/span&amp;amp;gt;

 *Tip: If you want to save the QR code and find it later, change the name of the file in Downloads.
 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;&amp;amp;lt;span class="fr-mk" style="display: none;"&amp;amp;gt;&amp;amp;amp;nbsp;&amp;amp;lt;/span&amp;amp;gt;

 If you are looking to create new short links, we recommend you check out popular services like Bit.ly, tinyurl.com or Ow.ly as alternatives.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Preparing and Testing Links for School Use
 keywords: Links, Share Settings, Incognito Windows, Incognito, Google Share Settings, Share Permissions, URLs

[Assistant]
 Keywords: Links, Share Settings, Share Permissions, Testing Links, URLs
 Aliases:
 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;
 Objective: This guide will help teachers ensure their digital links are functional and accessible for their intended audience, focusing on use within Schoology and communication with parents.
 Understanding Your Audience

Identify the End User: Determine whether your primary users are students (2nd grade and up), parents, or both. This affects how you will share and check the accessibility of your links.

Student Access: Students typically log in through a portal using their school accounts.

Parent Access: Parents might not have school accounts and may access Schoology with personal emails. Consider this when sharing links for materials they need to access.

 Sharing Materials in Schoology

Choose the Right Format: Decide if your material should be a read-only document, a worksheet, or another interactive form. This will influence how you share it (e.g., PDF, Google Doc).

Adjust Share Settings in Google Docs: For materials like Google Docs, Sheets, or Slides, ensure the share settings allow for the intended level of access. This might mean changing settings to Anyone with the link for parent accessibility.

Embed Links in Schoology: When adding materials to Schoology, use the Add Materials feature to include links. Ensure links are set to open in a new window for ease of access.

 Creating Effective Assignments

Purpose of the Material: Clearly define why you are sharing each file or link. Consider the action you want users to take (e.g., read, complete, discuss).

Avoid PDFs for Interactive Needs: If the activity requires student interaction, opt for editable formats like Google Docs instead of PDFs, unless it's strictly for reading.

 Tech Tips for Sharing

Use Incognito Windows to Test Links: Before sharing with students or parents, open an incognito window in your browser to test the link. This ensures you see what an end-user without direct access would see.

Educate About Bandwidth: For video materials or large files, consider the end user's bandwidth. Recommend times for downloading large files to avoid household bandwidth issues.

 Adjusting for Accessibility

Google Docs Sharing Options: Make sure your document is accessible to those without school accounts by setting it to Anyone with the link can view for broader access, especially for parents.

Schoology Assignment Settings: In Schoology, use assignment options to specify actions like reading or watching. Add time estimates for video materials to set expectations.

 Finalizing and Testing

Review and Test: Always double-check your links in different browsers and incognito modes to ensure accessibility.

Consider User Experience: Reflect on how each user will interact with the material, and adjust settings and formats to facilitate the best user experience.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: MBA Report Cards
 keywords: 110

[Assistant] MBA Report Cards - MBA Report Cards


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Bus Video
 keywords: Bus, Video

[Assistant]
 Keywords: Bus Video
 Aliases:

 Principals have Viewer access and approve access to their school's Bus Video Shared Google Drive.
 Google Admin access is needed to Manage shared drive - Manage members as changes are requested or new admin staff in building.
 Appropriate TRA staff has Manager & Content Manager access to all TRA Bus Videos xxx Shared Google Drives.

 Shared Google Drives:

 Windows Install:
 Open videos with VLC Player.

 Dont install BusVideo players unless specifically requested.
 The installers are located on Google drive
 TRA Bus Videos\Bus-Watch Video\622000-M.exe (this is for opening .m65)
 TRA Bus Videos \Bus-Watch Video\ series_he_Setup REI VMS.exe
 If the REI software gives a resolution error message, slide the Change the size of text, apps, and other items: toggle bar to 100% in the display settings.

 Mac install:
 Play MP4 videos using Quicktime, or VLC Player.
 There is not an application to install.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Multi-factor authentication for a Microsoft account
 keywords: multifactor, authentication, authenticator, office

[Assistant]
 Keywords: Microsoft, MFA, multi-factor authentication, Microsoft secure account, authenticator
 Aliases: Office, Microsoft Word, Microsoft Office, Excel, PowerPoint, Office 365, Microsoft Suite.
 Setting up Multi-factor Authentication (MFA) on your Microsoft account is a simple way to add extra security. Here's how it works: First, you'll sign in as usual with your regular district email and password (same as the PSD Portal). Then, you'll need a second step for verification. This could be a code that gets sent to your cell phone or a notification in an app that you just tap to approve. It's like a double lock for your account. This makes your account much safer.
 These are the steps to follow:

 1. Sign in online at https://account.microsoft.com/account

 or, if applicable, by opening any of the Microsoft apps (Word, Excel, PP...etc)

 or click on your initial when opening the Windows search menu.

 2. Your Microsoft credentials are your PSD credentials. Use the whole email "xxxxx@psd401.net", and the same password you use for logging in to the PSD Portal.

 3. Because you are setting this up for the first time, you will get a message that says "more information required", so click on "Next".

 4. You'll be prompted to use the Microsoft Authenticator app, but we recommend the Google Authenticator app. So, click on "I want to use a different authenticator app".

 5. Open (or download if necessary) the Google Authenticator app on your cell phone, then click on the plus sign "+", and then click on "Scan a QR code".

 6. Scan the QR code shown on your computer screen and click on "Next".

 7. When prompted, enter the 6-digit code shown on your authenticator app (it should say "Microsoft" on the top, and click "Verify".

  8. After verifying, your account is now secure. You don't have to enter a code every time you open a Microsoft app, you may be asked to do that only the first time. You are done!


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Student Access to MinecraftEDU
 keywords: 110

[Assistant]
 keywords: Minecraft, Minecraft EDU,
 aliases: Requesting Minecraft, Minecraft Educational, Minecraft for Class
 Everyone can login and use Minecraft in trial mode (25 logins for teachers, 10 for students). If you find there is an educational benefit to using this with your students and you have a plan for integration into curriculum, please submit a Help Desk ticket. Please include your class, section, and reason why you are requesting it in the ticket.

 Minecraft EDU may not work on all Chromebooks.  If your student sees a message that Admin must approve then we can look at the possibility of trading out for a 'newer' device.  See your school librarian for more information or submit a ticket.

Student may use a Chromebook or an iPad. DLI has already completed the work for student accounts that is listed in the guides. See these additional resources.
  Get started with Minecraft: Education Edition on the Chromebook
  Get Started with Minecraft: Education Edition on iPad

 Currently we know these Chromebook models assignment to students are NOT compatible:

  Lenovo 100e 2nd Gen MTK
  Dell Chromebook 11 (3120)
  If you find the Chromebook your student has will not support downloading Minecraft Education Edition, work with your library tech and/or submit a ticket through Service Central with the Chromebook barcode. If possible a replacement Chromebook will be swapped. *There are limited Chromebooks available and we cannot guarantee a replacement will be available.

  Students will use studentnumber@edtools.psd401.net to sign in, example; 2222222@edtools.psd401.net and use their current PSD password.
  Students will have 10 free logins. We ask you to use these first before requesting student licenses. Licenses are year long and would best be purchased at the beginning of the school year.
  Checklist resource:  https://education.minecraft.net/wp-content/uploads/MEE-Set-Up-Technical-Checklist.pdf *All websites have already been approved.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Adding Remote Desktop (Psychologist Scoring Software)
 keywords: remote, desktop, macOS, Psychologist

[Assistant]
 Keywords: Remote Desktop, MHS Scoring, PsychCorpCenter Aliases: RDP, Desktop Access, Windows Access

 1. Open Self Service and install Microsoft Windows App (Finder > Applications > Self Service). It's under the Microsoft category. Click 'Install'. (Says 'Run' in the Screen Shot because I already have it installed).

 2. Download the two attached files at the bottom of this solutions article:

 3. Launch the Microsoft Windows App. (Finder > Applications > Microsoft Windows App.) You may want to pin it to your dock (drag the icon to your dock).

 4. In the Microsoft Windows App, click 'Connections' and then 'Import from RDP file...' and select the attached files you downloaded in Step 2. Then click 'Import'

 7. Your  Microsoft Windows App screen should now look like this:

 Note:
 Psych1 = ABAS-3 + MHS Scoring Software
 Pysch2 = MHS Scoring Software + PyschCorpCenter + PyschCorpCenter-II

 8. Double-click on one of the above. Add your username and password as shown below, and then click Continue:

 9. Click Continue at the screen below:

 10. You should now be at a Windows 10 Desktop screen. Refer to Step 7 for which Desktop has which software installed.

 Any questions or issues, let us know. You can submit a ticket through the portal, or by emailing servicecentral@psd401.net


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Apple Classroom - macOS (Install, Usage, etc)
 keywords: 110

[Assistant]
 Apple Classroom for macOS is a powerful teaching assistant app that allows educators to manage and guide student learning on iPads from their macOS computer.

 Teachers can launch specific apps, share documents, and monitor student screens in real-time, ensuring focused and interactive learning experiences.
 Installation is straightforward via the Self Service app, and the app integrates seamlessly with school-managed Apple IDs and device configurations.

 Note: It is assumed that all Students are signed into their Managed Apple ID's on their iPad and the teacher is signed in with their Managed Apple ID on their macOS computer before proceeding with these instructions.

 Installation:
 1. Launch the Self Service app (Finder > Applications > Self Service):

 2. In Self Service, you can search for the word 'Classroom' or find it by category (Browse > Teaching Tools). It's just called 'Classroom'. Click Install:

 Usage:
 1. Once it has been installed, it can be launched from Finder > Applications > Classroom. It can be pinned to the dock for easy access.

 2. There is no need to sign-in to the Apple Classroom app. It's looking at the Apple ID that is signed into the computer to determine account information.
 After launching, you should see a list of classes that you are the instructor of, in PowerSchool:

 3. If you click on a class, it will show you the list of students that are in that class, and the status of the iPad (is it online or offline, what app does it have open currently, etc):

 4. If you click on a specific student (you can also select multiple students at once) - you will see a menu with additional control options over their iPad:

 5. You can force an app to open, and lock the Student(s) to not be able to quit out of that app, for example:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Common Solutions for using Schoology with Edpuzzle (WIP)
 keywords: EdPuzzle, Schoology

[Assistant] Video on some basic troubleshooting for EdPuzzle and Schoology.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Connecting and programing Edison robot with a Chromebook
 keywords: Edison, Robot, Programing, Coding

[Assistant]
 Keywords: Edison, Robot, Coding, Programing
 Aliases:

 You and students can connect an Edison robot to a Chromebook and program it using edblocksapp.com.

 This video will walk you through the steps.

 Click here for the getting started guide: https://meetedison.com/content/Get-started-with-Edison-guide-English.pdf

 You can also go to https://meetedison.com/download/ for more teacher resources.

 Video Transcription:

 Here's the transcription of the video "How to Set Up Your Edison Bot with the EdBlocks App":
 The video demonstrates setting up the Edison bot using the EdBlocks app. Here are the steps covered:

 Log into edblocksapp.com and connect the Edison bot using a connecting wire into the headphone jack. Ensure the volume is turned all the way up.
 Turn on the Edison bot and select a program to run. In the video, the 'Drive Example' program is chosen from the 'Load Demos' menu.
 Plug the cord into the bottom of the bot. Press the record button once on the bot, then click 'Program Edison' in the app.
 The bot will make a sound cycle, indicating it is receiving the program. Once the lights are on, you can unplug it.
 To run the program, place the bot on a surface and push the triangle button.
 For editing, the video demonstrates adding a backward movement to the program. Drag the desired command into the program, repeat the steps for programming the bot, and observe the new movement.
 The final demonstration shows the bot moving forward, stopping, and then backing up, according to the edited program.

 The video is a straightforward guide on using the EdBlocks app to program an Edison bot, showcasing the process of programming, editing, and running a simple command sequence.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Converting Publisher Documents to Canva
 keywords: Publisher, Canva

[Assistant]
 keywords: Convert Publisher, Publisher, Canva
 alias: Publisher

 In Publisher:

 The file will need to be exported as a PDF.

 Click File > Export > Create PDF/XPS Document > Create PDF/XPS.

 In Canva:

 On the top right of the page, click Create a design, then select Import file

 The file will now show up in your projects list.

 Note: There may be issues with converted documents where the font is different or an incorrect size. This will have to be adjusted manually.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: CrickSoft Clicker (macOS + Windows)
 keywords: CrickSoft, Clicker

[Assistant]
 Windows

 1. Open the Chocolatey GUI Program as per this Solutions Article: https://psd401.freshservice.com/support/solutions/articles/6000026420
 2. In Chocolatey GUI, select 'PSD Software', then look for for Clicker 8 EN-US. Double-click on it, then click 'Install' in the bottom-right corner.

 3. After Clicker installs, you will see a shortcut on your Desktop called 'Clicker'. Double-click to launch it:

 4. When prompted, activate the Software using the Internet.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Eagle Quest: Managed Apple ID Sign-In + Apple Classroom Setup + Management
 keywords: Eagle Quest, Eagle, Quest, Apple ID, Managed Apple ID, iPadOS

[Assistant]
 The Apple Classroom macOS App can be leveraged to provide supervision and management capabilities to Staff for 1:1 Student iPads.

 Managed Apple ID's: All PSD Google Accounts also function as Managed Apple ID's. When you sign in with your PSD Google Account on an Apple Device, for the Apple ID, it becomes a Managed Apple ID and directs you to login through ClassLink.

 Apple Classroom User Guide: https://support.apple.com/guide/classroom/welcome/web

 Getting Started with Classroom: https://www.apple.com/education/docs/getting-started-with-classroom.pdf

 There are three parts to the setup:

 Student Signs into 1:1-issued iPad with their Managed Apple ID
 Staff Signs into their macOS Computer with Managed Apple ID
 Staff installs Apple Classroom App from Self Service

 Additional requirements:

 Teacher: Mac with macOS 11.3 or later
 Students: iPad with iOS 14.4 or later
 Bluetooth and Wi-Fi enabled on both student and teacher devices
 Students within Bluetooth range of the teacher running Classroom


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Flipgrid - Pop-up Blocker
 keywords: 110

[Assistant]
 If you're having issues recording with Flipgrid due to a Pop-up Blocker, there may be one of two causes - Google Chrome's built-in Pop-up Blocker, or the third-party Chrome extension the district uses to block ads and malicious Pop-ups - uBlock Origin.

 This guide will show you how to disable either, but only for Flipgrid (or whichever site is not functioning properly).

 1) Click on the Padlock icon to the left or the address bar.

 2) Scroll down to 'Pop-ups and redirects', click on the right side, and then click 'Allow'. This will disable Chrome's built-in Pop-up blocker for the site you are currently on.

 3) At this point, I would refresh the website and test again to see if it is fixed. If it is not fixed, I would undo the step above and continue to step 4.

 4) If the above steps did not fix, click on the red shield icon in the top-right corner. Then click the power button. This will turn off uBlock Origin for the site you're currently on only.

 5) For what we just did to take effect, you will need to click the refresh button that appears.

 The Pop-up issue should now be resolved. If it is not, you may contact the Help Desk. Having a screenshot of the error or issue on-hand is helpful.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How To: Use Microsoft Windows App to access PSD-curated Windows Applications from macOS
 keywords: 110

[Assistant]
 Note: Steps 1-11 only need to be performed once. After the initial setup is complete, you can start on step 12 each time.

 1. Open Self Service to install the Microsoft Windows App
 (Finder > Applications > Self Service). It's under the Microsoft category. Click 'Install'. (Mine Says 'Run' in the Screen Shot because I already have it installed).

 2. Open the Microsoft Windows app. Click on 'Microsoft Remote Desktop' in the top-left corner. Then click 'Settings...'

 3. This will open up a Preferences window. Select the Credentials tab. Click on the '+' symbol to add a User Account

 4. For username, type psd\ and then your username. So psd\username. Username and password will be your PSD ClassLink Portal login. Friendly name is just your username.

 5. After filling out the fields like above, click Add. Then, click on the General tab.

 Note: Steps 6 and 7 are only required if you need to upload from / save to your macOS Desktop.
 You can 'pass-through' your macOS Desktop so that the remote Windows Application can see it and interact with it.

 6. Where it says 'If folder redirection is enabled...' click on Nothing

 7. Then, click Choose Folder... and select your Desktop (Click Desktop, then Choose) it should look like below:

 You can now close out of Preferences

 8. On the left of the App, click on 'Apps' - you will now be accessing ChildPlus through Workspaces instead of PCs

 9. Click on the '+' symbol and then 'Add Workspace'

 Note: You can also click this, it's the same thing:

 10. For the workspace / URL enter vmnocapterminal
 After you do that, it will 'find' the correct workspace and it will look like below.
 For User account - click the drop-down and change it from 'Ask when required' to your user account that you added in earlier steps.
 Then click Add.

 11. You may see a certificate warning. Simply click Continue:

 12. You will now see a list of accessible Windows applications. Simply double-click on the one you would like to access.
 Note: Sometimes they can take up to a minute to launch.

 Any questions or issues, let us know. You can submit a ticket through the portal, or by emailing servicecentral@psd401.net or call x3711.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to Access Publisher Documents on macOS
 keywords: 110

[Assistant]
 How to Access Publisher Documents on macOS

 1. You'll have to have LibreOffice installed on your machine, submit a ticket or call x3711 to get access.

 2. After that, you will now have LibreOffice installed in Finder > Applications. Launch it by double-clicking on it:

 3. With LibreOffice open, you can either drag your .pub (Microsoft Publisher Format) file into the open window, or click on Open File > and manually browse to where you .pub file(s) are stored. Either option will work.

 4. You should now have your desired Publisher file opened successfully:


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: How to access ChildPlus on macOS
 keywords: remote, desktop, ECEAP, ChildPlus

[Assistant]
 Keywords: childplus, eceap, remote, desktop
 Aliases: eceap/childplus software

 Note: Steps 1-11 only need to be performed once. After the initial setup is complete, you can start on step 13 each time.
 Note: It should not be needed, but PSD's Agency ID for ChildPlus is PSESD

 1. Open Self Service to install the Microsoft Windows App
 (Finder > Applications > Self Service). It's under the Microsoft category. Click 'Install'. (Says 'Run' in the Screen Shot because I already have it installed).

 2. Open the Microsoft Windows App . Click on 'Microsoft Windows App ' in the top-left corner. Then click 'Settings...'

 3. This will open up a Preferences window. Select the Credentials tab. Click on the '+' symbol to add a User Account

 4. For username, type psd\ and then your username. So psd\username. Username and password will be your PSD ClassLink Portal login. Friendly name is just your username.

 5. After filling out the fields like above, click Add. Then, click on the General tab.

 6. Where it says 'If folder redirection is enabled...' click on Nothing

 7. Then, click Choose Folder... and select your Desktop (Click Desktop, then Choose) it should look like below:

 You can now close out of Preferences

 8. At the top of the App, click on 'Apps' - you will now be accessing ChildPlus through Apps instead of Devices

 9. Click on the '+' symbol and then 'Add Workspace'

 Note: You can also click this, it's the same thing:

 10. For the workspace / URL enter vmnocapterminal
 After you do that, it will 'find' the correct workspace and it will look like below.
 For User account - click the drop-down and change it from 'Ask when required' to your user account that you added in earlier steps.
 Then click Add.

 11. You may see a certificate warning. Simply click Continue:

 12. You will now see the ChildPlus icon:

 13. Double-click on it to run ChildPlus. It will launch in its own contained Window now. It will briefly show a Windows login. Then the window will go away.
 Be patient for about 10-15  seconds, and then ChildPlus will launch:

 Note: The only other minor nuance is that when you're uploading scanned files now - you will now upload them from your macOS Desktop.
 In ChildPlus, when you click 'Add Attachment' - select 'This PC' if it is not already selected. Scroll down until you see Redirected drives and folders - you will see your macOS Desktop there as shown below.
 Double-click on that, then your scanned files should be in there.

 Any questions or issues, let us know. You can submit a ticket through the portal, or by emailing servicecentral@psd401.net or call x3711.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Installing Python 3 and using Pycharm - MacOS
 keywords: python 3, python, pycharm, install

[Assistant]
 Keywords: Python3, 3.12.0, IDE, IDLE, Install
 Aliases: Python 3, Python3, PyCharm, Project, New Project

 Python 3 is now available in Self Service for Python Coding classes/labs. To install and use in PyCharm, please follow the instructions below:

 1). Install Python 3 through Self Service. It can be found in the "Coding" tab, or you can search "Python" in the search bar:

 2). We also want to install PyCharm. PyCharm is also in the "Coding" tab, or you can search "PyCharm" in the search bar:

 3). Once both are installed from Self Service, open PyCharm.

 4). With PyCharm open, click "New Project".

 5). In this window, you can edit the name of the project and its location on your computer. You can also select the Python version, and this is the important part. It will default to having you try to install Python 3.12.0, but it already exists on your computer if you were able to successfully install Python from Self Service in step 1. To make this known, click the drop down arrow on the right side of the Python version, and select the option that says "detected in the system".

 6). With this option selected, go ahead and press "create". After a few seconds, your project will load and it is now ready to be worked in!

 If this gives you any troubles, please give help desk a call at (253) 530-3711.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Labels Anywhere in Edge
 keywords: Internet explorer


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Making a Voice Recording
 keywords: 110

[Assistant]
 Keywords: Voice, Audio, Recording, Chrome
 Aliases:

 Summary:
 This article will walk you through how to make voice recordings using the website Vocaroo.

 Steps:

  Navigate to https://vocaroo.com/1jTTwqjb7ZkQ
  Click the large red record button at the center of the window.
  Chrome will ask you if you would like vocaroo to use your microphone, click "allow.

  The recording has started! Now just speak what you would like to record. If you want to stop and start over, just click the big red button once then again once it's changed to the circular arrow. If you want to pause the recording, click the pause button to the left of the red button.
  Once youve got a recording youre happy with, hit the red stop button.
  Click Save & Share.
  Then in the panel which just appeared, click download on the middle right.

   The recording will now download as an MP3 file, which you can send or upload where you need it to go.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: PearDeck Tutorial from Cyndie Deare (KPMS)
 keywords: PearDeck

[Assistant]
 Keywords: PearDeck
 Aliases:

 Summary of Video Transcription:

 The video is a tutorial on using Pear Deck, an interactive tool for enhancing educational presentations. Led by Cindy from KPMS, the session explains how Pear Deck functions as an add-on for Google Slides, allowing educators to create interactive slides for their students. Key features of Pear Deck include:

 Making Google Slides interactive: Users can add different interactive elements to their slides.
 Types of interactions: These include videos, multiple-choice questions, text inputs, numerical responses, drag-and-drop activities, and drawing options.
 Setting up slides: Each slide can be customized with specific interactive functions.
 Limitations: For multiple-choice questions, only one option can be selected.
 Classroom application: Pear Deck can be used in live presentations with real-time student interaction or in a self-paced format where students respond individually.

 Overall, the video demonstrates how Pear Deck can make classroom presentations more engaging and interactive, offering a range of options to suit different teaching and learning styles.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: ScreenConnect - MacOS User Permissions
 keywords: screenconnect, screenshare, screen sharing

[Assistant]
 Keywords: screenconnect, screenshare, share, screen, troubleshooting, tools, screen sharing
 Aliases: screenconnect, screenshare, share, screen, troubleshooting, tools, screen sharing

 Peninsula School District is launching a new way for the Help Desk to provide remote support. It's an app called ScreenConnect, and it allows the technicians a quick and easy way to connect with your device while troubleshooting the issue at hand. ScreenConnect works with any device, including non-district devices, whether you are at school or at home.

 If you are a macOS user, you will have to grant permissions the first time you use the app. This is a one time, quick fix. If you are a macOS user, please follow the steps below:

 1. You will see a pop-up appear that looks just like this:

 2. Under "Screen Recording" on the left half of the window, please click "Request Access", then click on "Open System Settings" in the window that pops up

 3. Toggle the switch next to connectwisecontrol-XXXXXXXXX

 4. Click "Quit and Reopen" on the next window that pops up:

 You are now ready to share your screen with the Help Desk Technician! This is a one time fix, so you will be good for the subsequent requests as well!


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Unity - Installation Troubleshooting (macOS)
 keywords: Unity, macOS

[Assistant]
 Keywords: Unity, Install, Troubleshoot
 Aliases:

 After thoroughly testing, the below issue only happens if the User launches the Unity Hub before the Unity Editor. Launching the Unity Editor first, prevents the issue from happening:

 When launching the Unity Hub for the first time, after signing-in with your Google Account, Unity may prompt you to install an outdated version of the Unity Editor. Do not click 'Install Unity Editor'

 Because the latest version is already installed, you just need to locate it. Click Locate existing installation:

 2. Locate the existing installation by navigating to the already-installed editor (Unity 6 / Unity 6000.x.x) - and click Select Editor

 If any users see the below error when launching the editor, they either:

Run this fix in Self Service: jamfselfservice://content?entity=policy&id=1202&action=view

           OR
  Sign out of the computer completely, and then sign back in. There is a script that runs on login, once per-user, on computers where Unity is installed.
 The below error indicates that script didn't run. Unity is meant to be ran by users with Administrator permissions, so the script is a workaround.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Using Handbrake and How to Burn a DVD (MacOS Only)
 keywords: 110

[Assistant]
 Keywords: DVD, Burn, Handbrake
 Aliases: Copy, Disc

 Summary
 This guide will walk you through how to download and install handbrake as well as how to use it to burn a CD.

 Installing Handbrake

 Click this link: https://handbrake.fr/rotation.php?file=HandBrake-1.6.1.dmg

 A file will begin downloading, when it's done click the file to open it
 A page will open which looks like the picture below, just left click and drag the "Handbrake" icon from the window onto your desktop.

 Setup
 First you'll need to make sure you have a few things:

 A mac laptop
 A SuperDrive (apple dvd player)
 USB type B to USB type C adapter
 The DVD which you would like to burn

 Steps:

 Plug in the SuperDrive to your computer, you will likely need to use the USB type A to USB type C adapter. If so plug the SuperDrive into the adapter, then the adapter into the computer.

 Insert the disc you would like to burn, you have to push it in a good distance into the drive before it pulls it the rest of the way in.

 After a few moments the movie will begin playing automatically, hit ESC and then close the player window.

 Double click the handbrake application, a window appear which will look like the one pictured below. If you don't see the smaller window on top of the handbrake window you might need to click "Open Source" on the top left of the window.

 Click the dropdown on the center top of the inner window and select the option with a laptop icon.

 Now in the leftmost column there should be an option for the DVD that is inserted, just left click it once. It will look like what is pictured below once it is selected, then click open on the bottom right.

 It will most likely give you a pop-up warning you about copy protected content, click "Attempt Scan Anyway".

 Now it is going to scan and process the video, when it's done you should have a screen which looks similar to the one pictured below. There are some settings we are going to want to change to make sure everything is processes correctly and speed things up. If you need subtitles skip to step 10 otherwise, click the subtitles tab.

 Scanning for subtitles requires a second pass on the movie, so to speed up the process we're going to disable that. Look for the tracks dropdown and click it. Then select "Remove All Tracks".

 Now click the video tab.

 Now click framerate, if this DVD is made in the US or Canada you want to select 29.97 (NTSC Video). This is what almost all movies are going to be encoded in. You may need to use 25 (PAL) for movies produced in Europe or Japan. If 29.97 (NTSC) results in a very glitchy video, try using 23.976 (NTSC Film) and then running the burn again.

 Now click "Browse..." on the bottom right of the window, then navigate to and click your desktop folder. Then click "Choose" on the bottom right.

 Then hit start on the top bar of the window, this will begin the encoding process. This will take a while, anywhere between half an hour to an hour depending on the length of the film.

 After completing the movie should be on your desktop, double click it to open and check to see if the video and audio are normal. If they are, then you're done! If not try some things in the tips below or call x3711 if you're having trouble.

 Common Issues
  Video Is Distorted  Try changing the framerate based on the advice mentioned in step 11. Usually framerate is the reason that something is not encoded correctly, some things are in 29.97 (NTSC Video) and others are in 23.976 (NTSC Film)


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Using Veyon
 keywords: Veyon, VNC

[Assistant]
 1. If Veyon is installed on your computer, you should see a 'Veyon Master' Shortcut on your Desktop:

 Double-click this to launch Veyon.

 2. If you do not see the 'Veyon Master' Shortcut on your Desktop, click the Windows Logo on the bottom-left corner, and search for 'Veyon' - you should be able to launch Veyon this way alternatively:

 3. The screenshot below shows Veyon configured and ready to go. This should already be the case, as we configure Veyon after installing it.

 Note: Ensure the Location box on the left-hand side is checked.

 Then, you can simply double-click on the computer showing on the right to connect to it. Alternatively, you can single-click on the computer to select it, and then click 'Remote control'. A Veyon remote session will now launch, giving you remote control over the specified computer.

 Note: If the computer screen is blank, like in the screenshot above, it usually means the computer you're trying to remote access is offline and just needs to be powered back on.

 Close out of the remote session window and Veyon when you're done.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Virtual Reality Help Document, Google Expedition Setup, and more
 keywords: VR, Virtual Reality, VR Tubs, Occulus

[Assistant]
 Keywords: VR, virtual reality, Virtual Reality, VR Tubs, VR Kits
 Aliases: occulus, Occulus

 VR Help Document, Google Expedition Steps, and More  <= click there for the updated document

 VR/AR Kit Guide for Peninsula School District

 Secondary VR Headsets-Only
 We have two sets. Each set has:

 Elementary Set with Headsets + Devices
 We have three sets.  Each set has:

   check-in/out log
   check-in/out log

   2 bins w/10 headsets each (20 total headsets)
   5 headsets

   Copy of guide
   5 iPod touch(es)

   cleaning wipes
   one power strip for charging devices

   Copy of guide

   cleaning wipes

 What's the Difference Between VR, AR, and MR?
 Virtual Reality (VR) implies a complete immersion experience that shuts out some or all of the physical world. Using VR devices, users can be transported into a number of real-world and imagined environments such as the middle of a squawking penguin colony or even the back of a dragon.

 Augmented Reality (AR) adds digital elements to a live view often by using the camera on a smartphone. Examples of augmented reality experiences include Snapchat lenses and the game Pokemon Go.

 In a Mixed Reality (MR) experience, which combines elements of both AR and VR, real-world and digital objects interact. Mixed reality technology is just now starting to take off with Microsofts HoloLens one of the most notable early mixed reality apparatuses.

 https://www.fi.edu/difference-between-ar-vr-and-mr

Expeditions Pro (previously known as Google Expeditions)

 Some staff in our district have previously had the pleasure of using an app for iOS called Google Expeditions. Sadly that program shutdown in June of 2021. Heres the good news: about six months later a company called Singleton Technology Limited adopted the app, renamed it Expeditions Pro and relaunched it.

 Basically, the teacher can run the hosting tours from his/her iPad while students with VR headsets on, can join the tour and be lead by the hosting teacher. The app provides factual information to read out loud to the students (and some of the tours will have audio files that automatically read the information out loud for you). As the students follow along, the teacher can tell if the students are all in the right spot by counting the smileyfaces that show up in any given scene.

 Here are the steps to begin working with this app:

  Load ExpeditionsPro from Self Service on you district staff iPad. Call x3711 if you dont know how to use Self Service. If you dont already have a staff iPad, here is the request form: https://psd401.freshservice.com/support/catalog/items/59. Custodians of district staff iPads have to take a six hour online course in order to maintain custodianship of the iPad. You can use a cell phone to run ExpeditionsPro and lead a tour; however, there are two problems. First, your cell would be on the Open PSD network - whereas the students' headsets connect to the Closed PSD network. So, that wont work. Also, you have a lot less real estate to see everything on/in the tours.
  Get to know ExpeditionsPro a little. Heres a short (5:23) video that will help: https://youtu.be/klm4t9eZd6w.
  Find some tours that would be appropriate for your students/grade levels/content and download them in the app. Review those tours completely to make sure its the perfect content for your academic purposes and to decides what elements of the tour to use (and what parts not desired).
  Reserve either Elementary Kits or Secondary Kits. See page 6 below.

    ouTube 360? Tours:
 YouTube is housing more and more VR videos. Use the words 360 tour or VR to find them. Once a student has a video loaded on their cell phone ready to put in the VR headset, have them go to the 3-dots-more button.

 Have them pick View in Cardboard or View in VR Viewer.

 Note: if there is a commercial that plays first, have the students wait until after it plays before clicking on the 3-dots-more button.
 Reserving Kits:
 To reserve and use a VR Kit, please complete a ticket (Request New Service) Service Central on the Portal (https://psd401.freshservice.com/support/catalog/items/83). Simply state the date you would like the set to arrive at your building and the date you will have them ready for pick up. See sample below. Your building might also have a set (check with our media specialist/librarian).
 Available sets:

  Elem Set A = 5 headsets and devices
  Elem Set B = 5 headsets and devices
  Elem Set C = 5 headsets and devices
  Sec VR Headset Set 1 = 20 headsets only
  Sec VR Headset Set 2 = 20 headsets only

 Sample Service Central Ticket to Reserve a VR set:

 Include:

  date you would like the kits to arrive at your building
  how long you plan to use the kit
  If you would like support from a digital coach, please add questions or type of support you would like

 Preparing instruction and students when using other applications or sites:

  Consider how you will use the VR or AR experience to support learning.

 Create a plan for sharing the link or site with students

  QR Codes should be made for students to access sites/VR experiences.
  Print the QR Codes so that students can scan them with the camera app on the iPod Touches or with their cell phones.
  An additional option, for classrooms where students use their own cell phones, is to put URL links into Schoology for students to access that way with their phones.

 Communicating with parents and families is important to keep them informed and connected to the digital lives of students.  We recommend you make a copy of this letter to personalize and communicate the learning goals associated with your use of VR sites.
   Template parent letter

 Tips About Headsets:

  Insert the device into the headset.
  Line up the vertical line on the screen with the raised line on the headset and close the cover.

   Students can adjust the focus with the clear sliding tabs on each lens.

 Preparing iPod Touch Devices (if using the Elementary kits):
 Power on each iPod Touch and ensure they are fully charged.
   iPod passcode is 3711
 Safety of Students Doing VR:
 The following articles will give background and cautions for using VR/AR with students.

  https://bigthink.com/kevin-dickinson/is-virtual-reality-dangerous-for-children    May 21, 2018
  https://www.commonsensemedia.org/blog/what-parents-need-to-know-about-virtual-reality April 3, 2018
  https://www.commonsensemedia.org/sites/default/files/uploads/pdfs/csm_vr101_final.pdf 2018
  https://thejournal.com/articles/2018/01/11/making-virtual-reality-a-reality-in-todays-classrooms.aspx Jan 11, 2018

 Troubleshooting:

 Issue
 Possible Fixes

 Seeing double images in the headset
 Check to make sure the device is lined up in the headset properly

 Blurry image
 Adjust slide tabs on top of the headset

 Please submit issues in an Incident ticket at Service Central addressed to Angela May or Donna Squires. And please email Angie at maya@psd401.net or Donna at squiresd@psd401.net if you have questions.Tips from teachers who have used VR headsets in their classrooms:

  It was incredibly simple.
  The headsets fit up to a plus-size phone.  Larger cases, or ones with batteries or pop-sockets, had to come off.
  I had the students clean the foam on the inside of the headsets with a tissue and hand sanitizer after each use.
  I preferred having 2 students per headset because they get vertigo if they keep it on for too long.
  Its good to take breaks every few minutes.  I just did my narration, gave time for both students to look, then moved on to the next item of interest to narrate.
  Definitely practice first.  I used my phone and logged in as my son to try it out.

 Virtual Field Trips District Collaboration Doc:
 Virtual Field Trips can create enriching, interactive experiences that cater to students of all learning styles and needs while exposing them to diverse perspectives. Additionally, they eliminate the need for transportation, decrease the loss of instructional time, reduce the need for parent permission slips, and remove safety concerns. One amazing tool to expand your classroom out into the world is Google Arts & Culture. It is a non-commercial initiative that works with cultural institutions and artists around the world. Together, their mission is to preserve and bring the worlds art and culture online so its accessible to anyone, anywhere.

 We have started a collaborative document in PSD where teachers can add resources and feedback. Please feel free to explore &/or add to this document:
 https://docs.google.com/document/d/108vxQe5dBxuZUi2tvlOM4DphZdWHvgifRWf0w9x9Nkc/edit?usp=sharing
 Link to Shared Staff Creations/Ideas:
 Add your experiences, ideas, resources, and great finds here:  VR/AR Shared Staff Creations/Ideas Slide Deck
 How to Return Kit(s):
 When you are done with the kit, please complete the following:

  Clean, count & record number of headsets in the set before returning.
  Note any damage or issues with items in the kit
  Label the kit for return to ESC/DLI Office and place in the PONY pick-up location in your building
  Go to TICKETS in Service Central to communicate the date you returned the kit in the PONY so DLI staff can confirm the return and close the ticket.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Wacom Tablet Driver Software
 keywords: Wacom, Tablet, Driver

[Assistant]
 Keywords: Wacom Driver Software
 Aliases: Drawing Tablet Install

 After the Wacom Tablet Driver installs, there is a one-time action that is needed, due to Apple-imposed restrictions on our (I.T.) ability to manage this specific setting.

 Upon installing, there will be two pop-up messages that appear. One of them refers to 'Accessibility' and the other refers to 'Keystroke Receiving'. The Accessibility one can be ignored. No action is needed on that one.

 For the 'Keystroke Receiving' pop-up, please click 'Open System Settings' as it is instructing:

 Click on 'Input Monitoring':

 Using the toggle-buttons on the right, turn on Input Monitoring for FirmwareUpdater and WacomTabletDriver:

 Select 'Quit & Reopen' when prompted to relaunch the Wacom Utility:

 That's it. The Wacom Driver should now be functioning as intended.

 Note: There is a Wacom entry listed under the 'Accessibility' category, but it can be safely ignored.

 Please call x3711 with any questions or issues.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Getting Started on Schoology for Parents
 keywords: parent, schoology

[Assistant]
 Keywords: parent, schoology
 Aliases: parent schoology account

 This link will show parents how to use Schoology to stay connected to their student courses.

 https://support.schoology.com/hc/en-us/articles/201000873-Parent-Guide


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Navigate Parent Schoology Account (Video for Parents)
 keywords: parent, schoology, student, courses

[Assistant]
 Keywords: parent, schoology, student, courses
 Aliases: parent schoology account

 This video will show parents how to navigate to see Courses in which their child is a member.

 &amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;
 The video titled "Navigating Parent Schoology Account" by Donna Squires is a tutorial aimed at helping parents navigate their Schoology accounts and understand the distinction between their personal courses and accessing their childs courses. Here's a summary:

Personal Courses for Parents: Upon logging into Schoology, parents will see tabs for 'Courses', 'Groups', and 'Resources'. The 'Courses' tab will likely show that the parent is not enrolled in any courses. These would be courses personally enrolled in by the parent, which is not common.

Future Development of Parent Courses: Squires mentions the possibility of developing courses specifically for parents in the future and invites feedback on what types of courses parents would be interested in.

Joining Courses and Groups: Parents cannot join a course with an access code given to students because they are not students in the district. However, some schools may create groups specifically for parents, which can be joined with a provided access code.

Using Resources: The 'Resources' tab is for parents to save files or information they want to access later.

Viewing Students Courses: To view a child's courses, parents need to click on their name and then select their students name. This allows them to see the courses the student is enrolled in, materials shared by teachers, the calendar of events, and specific types of materials like assignments or discussions.

Viewing Permissions: As a parent, you can view but not submit or edit anything in the student's courses. This view-only access allows parents to see what the student sees and follow up with teachers if needed.

Accessing Groups and Grades: Parents can also view updates and materials in any groups their child is a member of. For grades, while not all teachers may use Schoology's gradebook, PowerSchool remains the official gradebook for the district, and parents should use the Parent Portal in PowerSchool for grades and report cards.

Managing Multiple Students: If parents have more than one student, they can add them to their Schoology account using the parent access code provided by the child's teacher.

Switching Between Parent and Student Views: To switch back to their own parent account, parents can click on their name.

 This tutorial provides parents with a clear understanding of how to navigate their Schoology account, view their childs academic information, and manage their own resources and potential group memberships.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Parent Directions for viewing Schoology Parent Access Codes in Parent Portalsc
 keywords: parent, schoology, access code

[Assistant]
 Keywords: parent, schoology, access code
 Aliases: parent schoology account

 Login to the Parent Portal using directions provided on this page. If you have no logged into Parent Portal before, you may need login information from your school. You can also email powerschool@psd401.net to get help accessing parent portal.

 Once you are logged in, choose the Schoology icon on the left menu. You may need to toggle between children to get all your access codes. Each child has a different code.

 Once you have the access code, you can follow the directions in the link on that page to add them to your Schoology account.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Parent Directions on How to Setup Your Schoology Account and Connect it to Your Children
 keywords: parent, schoology, student, mobile

[Assistant]
 Keywords: parent, schoology, student, mobile
 Aliases: parent schoology account

 Parent Accounts in Schoology, Parent Help Doc updated

 Parent Accounts in Schoology, Parent Help Doc in Spanish updated

 Parent Accounts in Schoology
 Directions for Parents
 Teachers in the Peninsula School District will be using Schoology with their students as a Learning Management System. This interface allows teachers and students to collaborate with each other and interact inside and outside of the four walls of the classroom. You can create a Schoology account and link it to your childs account so that you can monitor your childs progress, see their course materials, submissions, and grades. The directions detailed below will walk you through the process of setting up a Schoology account and linking it to your childs account. This is a one-time setup and will remain active the entire time your child is enrolled in the Peninsula School District.
 Acquire your childs unique Parent Access Code. Each teacher using Schoology has access to this code. You will only need to enter the access code once, not for every course.
 Options for gaining the Parent Access Code:

Parent Access Codes can be accessed within the Parent Portal.

 Contact your child's teacher for your child's unique Parent Access Code. Parents of middle and/or high school students only need to contact one of your child's teachers.

Go to www.schoology.com.

 Enter the Parent Access Code provided by your childs teacher. Dont have a Parent Access Code? Please request one from your childs teacher.
 You will need to create a Schoology account for yourself by entering your name, email address, and creating a password. You may also want to uncheck the box for Receive periodic Schoology updates. Click Register.

 Congratulations! You should now have a Schoology account that is connected to your childs account.

 Having a Parent account in Schoology is actually like having two accounts:

 Your personal account, with your own name and information;

Your Child Activity view. From here, you can view Schoology from your childs perspective, and see what he or she sees, and receive updates about his or her activity.

 Start by clicking on the down arrow in the upper-right corner, next to your name, and then select your childs name to switch into his or her account. The green checkmark in the drop-down menu indicates which account you are currently viewing.

 Once in your account, click on the dropdown next to your name.
 You may select any student associated with your account to see their Courses, Groups, Grades, and Calendar
 You may also Add a Child from this dropdown menu

 For more information go to: Schoology Parent Guide
 Information for installing and using Schoologys Mobile App:
 Note: Please create your parent account online first, including adding children to your account, prior to installing and using the mobile app.

 Android Mobile App for Parents
 iOS Mobile App (Parents)
 Mobile App (Students)


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Parent Notifications & Emails from Schoology Messages
 keywords: parent, schoology , notifications

[Assistant]
 Keywords: parent, schoology, notifications
 Aliases: parent schoology account
 Email Settings
 You may elect to receive two email digests of your child(ren)'s activity in Schoology. To manage email digest settings in your parent account:

 Click the arrow on the top right of Schoology.
 Select a child from the list that appears in the drop-down menu.
 Once you're viewing the child's account, click the downfacing arrow again.
 Select Settings.
 From the Notifications tab, you can elect to receive one or both of two email summaries:

    To receive the Parent Email Digest, select On in your Email Summary menu. You can receive emails on a Daily or Weekly basis. If you choose Daily, you may set a time at which the notification will be sent to your inbox. If you choose Weekly, you'll have an additional option to select the day of the week you'd like to receive the email.

Note: If there are no updates for the given time period, you will receive an email stating that there are no new updates.
    To receive the Overdue Submissions Email, select On in the Email Notification menu.
  Click Save Changes to update your settings.

 How do I make sure I receive emails and notifications?
 To make sure you receive emails, check that your email address is verified to receive emails from Schoology.

 Click the arrow on the top right of Schoology.
 Select your account from the list that appears in the dropdown.
 Once you're in your account, click the arrow again and select Account Settings.
 If you haven't yet verified your primary email address, you'll see a message to Resend verification email. Check the box next to the message and Save Changes.
 Once you receive the verification email, click the link provided in the email to verify your email address.

Note: If you don't receive the email at the correct time of day, check the timezone associated with your account from your Account Settings. If you don't receive any email notifications on a daily or weekly basis after having completed these steps, you can create a ticket with the Support Team for assistance.

 How do I make sure I receive Schoology message in my email?
 You will also want to make sure you have your Personal notification setting to allow you to receive an email notifying you when a private message is sent to you through Schoology.

 Click on your account name
 Settings

Notifications and scroll to the Personal section
 For Receive a private message choose ON under Email.

 This setting will notify you when your Schoology account receives a message from a PSD staff member.

 Responding to a Message from Your Email Account
 If you have set your Schoology permissions to receive email notifications for received Schoology messages, you can respond to the message directly from the notification by clicking Reply in your email account, as you would respond to a regular email.

Note: Responding to a message from an email notification only sends a response to the Schoology member who sent the message, regardless of whether it was sent to multiple other recipients. To respond to all message recipients, reply from within Schoology Messaging instead of your email account.
 You may also send messages from any place the user's information is available. These areas include the following:

 The Members area of courses and groups.
 When searching for a person using the magnifier icon.
 The Faculty area on the school profile.
 User Profiles.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Parent Schoology Accounts - Directions for Teachers
 keywords: directions for parents, link to student's accounts, parent accounts in Schoology, link, parent access code, register for parent Schoology account, teachers adding students sto Schoology

[Assistant]
 Keywords: Parent Accounts in Schoology, directions for parents, link to student's account, link, parent access code, register for parent schoology account, teachers adding students to schoology
 Aliases: Schoology, Schoology Parent Accounts, Connect to Child's Schoology Account

 Parents will need the unique Parent Access Code associated with each student to set up a Parent Account in Schoology and connect it with their child(ren).  Please do NOT give parents the Course Access Code. You will find the Parent Access Codes on the Members tab in the green box on the right.

 Parents can also access their Unique Schoology Parent Access Code by signing into PowerSchool Parent Portal

 &lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span class="fr-mk" style="display: none;"&gt;&amp;nbsp;&lt;/span&gt;&amp;lt;span class="fr-mk" style="display: none;"&amp;gt;&amp;amp;nbsp;&amp;lt;/span&amp;gt;&amp;amp;amp;lt;span class="fr-mk" style="display: none;"&amp;amp;amp;gt;&amp;amp;amp;amp;nbsp;&amp;amp;amp;lt;/span&amp;amp;amp;gt;&amp;amp;amp;lt;span class="fr-mk" style="display: none;"&amp;amp;amp;gt;&amp;amp;amp;amp;nbsp;&amp;amp;amp;lt;/span&amp;amp;amp;gt;&amp;amp;amp;lt;span class="fr-mk" style="display: none;"&amp;amp;amp;gt;&amp;amp;amp;amp;nbsp;&amp;amp;amp;lt;/span&amp;amp;amp;gt;

 FYI - Understanding Parent Schoology Accounts
 Having a Parent account in Schoology is actually like having two accounts:

  Your personal account, with your own name and information;

Your Child Activity view. From here, you can view Schoology from your childs perspective, and see what he or she sees, and receive updates about his or her activity.

Start by clicking on the down arrow in the upper-right corner, next to your name, and then select your childs name to switch into his or her account. The green checkmark in the drop-down menu indicates which account you are currently viewing.

 Navigating to your childs Courses

  Once in your account, click on the dropdown next to your name.
  You may select any student associated with your account to see their Courses, Groups, Grades, and Calendar
  You may also Add a Child from this dropdown menu

 For more information go to: Schoology Parent Guide

 Information for installing and using Schoologys Mobile App:
 Note: Please create your parent account online first, including adding children to your account, prior to installing and using the mobile app.

  Android Mobile App for Parents
  Android Mobile App for Students
  iOS Mobile App (Parents)
  iOS Mobile App (Students)


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: View Past Student Courses in Schoology Parent Account
 keywords: parent, schoology, student

[Assistant]
 Keywords: parent, schoology, student
 Aliases: parent schoology account


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Adding a co-teacher (or long-term sub) to a class in Parent Square
 keywords: 110

[Assistant]
 Keywords: Adding a teacher, co-teacher, substitute teacher, Parent Square class, manage Parent Square class, teacher assistant
 Aliases: Additional teacher, extra teacher, teacher assistant, secondary teacher

 Who can do this? Parent Square Admins and Teachers.

 Do you have a co-teacher, or long-term substitute teacher that you want to add to a class? Adding them to the class in Parent Square will allow them to post to the class, and send messages to students/parents in the class. Watch the video, a quick animation or follow the step-by-step directions below.

 How to Manage Staff in a class

 1. From Admin, select Classes under Data Assistant.

 2. Click action menu (three dots) next to the class and choose Manage Staff/Room Parents.

 3. Manage Staff/Room Parents allows you to add other Teachers, Room Parents, or Assistants. Click Add Row, fill out details and click Save. For co-teachers and substitute teachers choose the Teacher role. Type the title "Long-Term Substitute Teacher" (if a sub), or "Co-Teacher" (if an additional teacher). If you are adding a long-term sub for middle/high school, you will have to do this whole process for all classes assigned to that teacher.

 Note: The member must already be in the school directory.

 Note: If you are the lead teacher posting, added staff will only receive class posts that are sent to their user role. If you add a staff user as a co-teacher, don't forget to send all of your class posts to Staff and Parents so that both your co-teacher and families receive it.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Changing Your Profile Picture in ParentSquare
 keywords: Profile, Image, Picture, ParentSquare

[Assistant]
 Keywords: profile image, profile picture, Parent Square
 Aliases: account image, digital identity

 In ParentSquare:
  Click on your name in the upper right corner and select My Account from the dropdown.

  Select Edit Account and Upload Picture

  Select Files to Upload, edit if needed, and click Upload.


[System] You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems.

[User]
title: Create a Group in ParentSquare
 keywords: 110

[Assistant]
 Keywords: ParentSquare, groups, class groups, classes
 Aliases: group classes, auto groups, static, communications
 Groups are a great way to send to targeted communication to subsets of students and/or parents such as after-school athletic teams or clubs. Once a group is created, Admin and the Group Owner are able to send communication to this group. Teachers can create groups at their own school and they can include any student in their school.

 Who can use this? School and District Admin, Teachers and those with individual user permission for Groups

 * Determine Which Kind of Group You Would Like to Create

 Static Group (Most common) includes members you add or is a self enrollment group. You will build your group by selecting students or users, entering contacts, uploading a CSV file, or by allowing self-enrollment as in a public group.

 Auto-Update Group automatically updates with new members who meet conditions and removes members who do not. You will build your group based on specific fields (grade level, language, zip code).

 Community Group (if enabled at your school) is a self enrollment group open to anyone outside your school. Your group will be added to your Community Groups page.

 Create a New Static Group

 1. From Home, select Groups in left sidebar in the Participate section, then click New Group

 2. Click New Static Group.

 3. Enter the group's information.

 Name - Enter the group name.
 Description - You can describe the group (optional)
 Private or Public - The default is set to private group, but you can select public group if you want others to join the group at their will. Note: Private groups will not be visible in the group directory, only Admin and group members will be able to see it listed.
 Allow group members to post - Usually the group owner will post to the group, but you can allow all group members to post to the group.
 Owners - If you create the group, you are automatically assigned as an Owner, but you can remove yourself by clicking on the trash icon.  Add other group owners here. Type out the first 3 letters of the owner name and select them.

 4. (Optional) Click Advanced Options.

 Allow group members to post to this group. (By default, only group owners can post to a group.) Click this option to allow all group members to post to this group.

 Make comments public. If you see this option, your school has comments and replies to comments set to hidden so that they are only viewed by the post author, the comment author, and the ParentSquare admins. Making comments to this group public will make all future comments and replies visible to all group members.

 5. Add members by using any combination of the 4 main add options.

 Add Members by Selecting Students - Search by student name or grade level. Enter the grade or student name in the Search box and click the box next to the student you want to select. Selecting students will add all associated parents to the group.

 Add Members by Name or Role - Search for parent or staff names. Click the box next to the parent or staff name to select them for the group. Click 'Show selected rows only' to see all those selected. Once you have everyone selected for the group, click 'Save.'

 Add Guests/External Members - Invite Guests/External Users (add members as Guests/External Users if they are not already ParentSquare users and are not parents/staff at the school). Enter the user's full name, email address and/or phone number. Note: Guests/External Users will only able to see see posts sent specifically to their group. Posts sent to the whole school will not be seen UNLESS the group is also included.

 Add Members by uploading CSV - Upload a CSV including a single column of Student SIS IDs. Example file looks like this:

 Upload a CSV file with a single column of staff SIS IDs. Example file looks like this:

 Upload a CSV file with External Users. Example file looks like this:

 6. Click Save at the bottom.

 Here is a quick animation on how to create a Static Group.

 ______________________________________________________________________________________________________________________________________________
 Create a New Auto-Update Group

 An Auto-Update group will automatically add members according to the conditions you set.

 1. From Home, select Groups in left sidebar in the Participate section, then click New Group.

 2. Click New Auto-Update Group.

 3. Select the correct user roles by checking the boxes next to your selection.  Choose between the user roles: Teacher, Staff, Parent and/or Student.

 4. Create the condition by selecting an option from the drop-down menu. To add an additional condition, click Add Condition.

 Example: a group with all parents that have a student in 7th grade and have indicated Spanish as their main language.

 5. Click Save at the bottom.