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* you can move to sfia 9 when you are ready - sfia 8 skill descriptions will still be available to use. * previous sfia assessments or skills mapping are not impacted by this change. [click to learn why sfia skills are not defined at all 7 levels.](https://sfia-online.org/en/about-sfia/why-sfia-skills-are-not-defined-a... |
| new skill | | | [asset management](https://sfia-online.org/en/sfia-9/skills/asset-management "skill") | asmg | managing the full lifecycle of assets from acquisition, operation, maintenance to disposal. | new skill, split | | | [incident management](https://sfia-online.org/en/sfia-9/skills/incident-management "skill"... |
| small change | | | [quality assurance](https://sfia-online.org/en/sfia-9/skills/quality-assurance "skill") | quas | assuring, through ongoing and periodic assessments and reviews, that the organisation’s quality objectives are being met. | small change | | | [service acceptance](https://sfia-online.org/en/sfia-9/skil... |
| auto | | | [influence](https://sfia-online.org/en/sfia-9/responsibilities/generic-attributes-business-skills-behaviours/influence "generic_attribute") | the reach and impact of your decisions and actions, both within and outside the organisation. | comp | | | [knowledge](https://sfia-online.org/en/sfia-9/responsibili... |
exercises considerable personal responsibility and autonomy. exercises considerable personal responsibility and autonomy. is fully accountable for actions taken and decisions made, both by self and others to whom responsibilities have been assigned |
leads collaboration with a diverse range of stakeholders across competing objectives within the organisation.builds strong, influential connections with key internal and external contacts at senior management/technical leader level anticipates and leads in addressing problems and opportunities that may impact organisat... |
people and skills — english =============== * [log in / register](https://sfia-online.org/en/login "log in / register") * [newsletter](https://sfia-online.org/@@signup "newsletter") english * [english](https://sfia-online.org/@@multilingual-selector/493be471e1714f319c1188a9c21aa596/en) * [français (canada)](https://sfi... |
initiates and influences strategic objectives and assigns responsibilities. ##### planning * initiates and influences strategic objectives and assigns responsibilities. delegates authority and responsibility for strategic business objectives. manages inter-relationships between impacted parties and strategic imperative... |
stakeholder management — english =============== * [log in / register](https://sfia-online.org/en/login "log in / register") * [newsletter](https://sfia-online.org/@@signup "newsletter") english * [english](https://sfia-online.org/@@multilingual-selector/b8c560b267b347c782442534eaf2cbfd/en) * [deutsch](https://sfia-onl... |
data and analytics data and analytics https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/development-and-implementation/data-solutions https://sfia-online.org/@@site-logo/sfialogo-outlines.svg #### sfia view:data and analytics data and analytics ================== none [data management](https://sfia-onlin... |
these views address the interests of specific professional disciplines, industry topics and framework users.https://sfia-online.org/en/sfia-9/sfia-views https://sfia-online.org/@@site-logo/sfialogo-outlines.svg sfia 9 views ============ sfia views present the contents of sfia from different viewpoints. sfia 9 documents... |
* * * supports option identification and feasibility assessment. identifies the range of possible options. undertakes short-listing of options and feasibility assessment |
security services security services https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/delivery-and-operation/security-operations https://sfia-online.org/@@site-logo/sfialogo-outlines.svg #### sfia view:security services security services ================= none [identity and access management](https://sfi... |
sfia 9 software engineering competencies sfia 9 software engineering competencies we have designed sfia to be flexible. sfia users have developed this view of sfia to provide a quick start identification of the sfia skills which are most relevant to software engineering competencies.https://sfia-online.org/en/sfia-9/sf... |
[delivery and operation](https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/delivery-and-operation) 6. delivery and operation delivery and operation https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/delivery-and-operation https://sfia-online.org/@@site-logo/sfialogo-outlines.svg #### sfia v... |
you can develop your knowledge and support others who do have responsibility in this area by: * learning key concepts and principles related to this skill and its impact on your role * performing related skills (see the related sfia skills) * supporting others who are performing higher level tasks and activities ##### ... |
feasibility assessment typically results in a documented business case used to support organisational decision-making about proposed investments. engages with internal and external stakeholders to get the information required for feasibility assessment. collaborates with stakeholders and specialists to get the informat... |
[autonomy](https://sfia-online.org/en/sfia-9/responsibilities/generic-attributes-business-skills-behaviours/autonomy "generic_attribute") ----------------------------------------------------------------------------------------------------------------------------------------- the level of independence, discretion and ac... |
[read more…](https://sfia-online.org/en/sfia-9/skills/cost-management) [demand management](https://sfia-online.org/en/sfia-9/skills/demand-management "skill") --------------------------------------------------------------------------------------- analysing and proactively managing business demand for new services or mo... |
* manages and mitigates organisational risk. * raises issues when objectives are at risk. * assesses and evaluates risk. * demonstrates an understanding of risk factors in their work |
accountable for delivering significant work outcomes, from analysis through execution to evaluation.") * [level 6 - initiate, influence](https://sfia-online.org/en/sfia-9/responsibilities/level-6 "essence of the level: has significant organisational influence, makes high-level decisions, shapes policies, demonstrates l... |
* the full reference guide(pdf, requires free registration/login)and this website provide advice and guidance on the adoption of sfia. they are available for advice on adopting sfia. * the full reference guide(pdf, requires free registration/login)and this website provide advice and guidance on the adoption of sfia. th... |
* implements agreed changes to assigned work tasks. proposes ideas to improve own work area.implements agreed changes to assigned work tasks. * develops solutions for complex work activities related to assignments |
### level 1 **[level 1 - follow](https://sfia-online.org/en/sfia-9/responsibilities/level-1):** essence of the level: performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. level 5 - ensure, advise level 5 - ensure, advise essence of the level: provides autho... |
skills skills these are all the skills.https://sfia-online.org/en/sfia-9/skills https://sfia-online.org/@@site-logo/sfialogo-outlines.svg skills ====== these are all the skills. [skills](https://sfia-online.org/en/sfia-9/skills) 4. * [the a to z of all sfia skills -](https://sfia-online.org/en/sfia-9/all-skills-a-z)[up... |
this flexible approach aligns with sfia's commitment to being adaptable and user-friendly while maintaining the framework's integrity and completeness. please refer to the full sfia framework if you think something is missing. please refer to the full sfia framework if you think something is missing |
embeds adaptability into organisational culture and strategic planning. inspires a learning culture to align with business objectives |
[read more…](https://sfia-online.org/en/sfia-9/responsibilities/generic-attributes-business-skills-behaviours/security) [sfia version 9](https://sfia-online.org/en/sfia-9) framework status:current standard [navigation](https://sfia-online.org/en/sitemap) * [sfia 9 home](https://sfia-online.org/sfiang/resolveuid/0220518... |
### autonomy works under broad direction. ### autonomy works under broad direction. ### autonomy works under general direction within a clear framework of accountability. ### autonomy works under general direction within a clear framework of accountability |
communicates with credibility at all levels across the organisation to broad audiences with divergent objectives.explains complex information and ideas clearly, influencing the strategic direction.promotes information sharing across the organisation. ##### communication * communicates with credibility at all levels acr... |
* explains complex information and ideas clearly, influencing the strategic direction. * as required, takes the lead in explaining complex concepts to support decision making |
### complexity performs a range of work activities in varied environments. ### complexity performs routine activities in a structured environment. ### complexity performs a range of work, sometimes complex and non-routine, in varied environments. ### complexity performs a range of work activities in varied environments... |
advice and guidance advice and guidance https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/strategy-and-architecture/advice-and-guidance https://sfia-online.org/@@site-logo/sfialogo-outlines.svg #### sfia view:advice and guidance advice and guidance =================== none [consultancy](https://sfia-onli... |
leads the enhancement of the organisation’s digital capabilities.identifies and endorses opportunities to adopt new technologies and digital services.leads digital governance and compliance with relevant legislation and the need for products and services. * identifies and endorses opportunities to adopt new technologie... |
drives improvement initiatives that have a significant impact on the organisation.aligns improvement strategies with organisational objectives.engages stakeholders in improvement processes. * aligns improvement strategies with organisational objectives. * engages stakeholders in improvement processes. * assesses effect... |
* takes the initiative to develop a wider breadth of knowledge across industry and/or business and identify and manage development opportunities in area of responsibility. uses their skills and knowledge to help establish the standards that others in the organisation will apply.takes the initiative to develop a wider b... |
stakeholder management stakeholder management https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/relationships-and-engagement/stakeholder-management https://sfia-online.org/@@site-logo/sfialogo-outlines.svg #### sfia view:stakeholder management stakeholder management ====================== none [sourcing]... |
in encrypted pdf documents that do not allow printing or "copy and paste" of content * the owners update their framework "behind closed doors" - before pushing updates out to users important - you do need a licence to use sfia... * reproduction or distribution of sfia in any form or medium is prohibited unless specific... |
* leads implementation of enhancements within own area of responsibility. plans and leads at the highest level of authority over all aspects of a significant area of work |
universal applicability ----------------------- while sfia was initially designed for the digital, it, and software engineering community, its professional skills are relevant beyond these fields. its universal applicability allows it to be extended into various knowledge-intensive or technical professions |
##### digital mindset * has sufficient digital skills for their role; understands and uses appropriate methods, tools, applications and processes. ##### digital mindset * leads the enhancement of the organisation’s digital capabilities. ##### digital mindset * explores and applies relevant digital tools and skills for ... |
### knowledge applies knowledge of a range of role-specific practices to complete tasks within defined boundaries and has an appreciation of how this knowledge applies to the wider business context. ### knowledge applies knowledge of a range of role-specific practices to complete tasks within defined boundaries and has... |
when required, delegates routine tasks to others within own team. when required, delegates routine tasks to others within own team. when required, plans, schedules, and delegates work to others, typically within own team. when required, plans, schedules, and delegates work to others, typically within own team |
[organisational capability development](https://sfia-online.org/en/sfia-9/skills/organisational-capability-development)ocdv --------------------------------------------------------------------------------------------------------------------------- providing leadership, advice and implementation support to assess organi... |
[relationships and engagement](https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/relationships-and-engagement) 6. relationships and engagement relationships and engagement https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/relationships-and-engagement https://sfia-online.org/@@site-logo/sfi... |
identifies opportunities for improvement in own tasks. contributes to identifying own development opportunities. contributes to identifying own development opportunities |
[read more…](https://sfia-online.org/en/sfia-9/skills/sustainability) [financial management](https://sfia-online.org/en/sfia-9/skills/financial-management "skill") --------------------------------------------------------------------------------------------- managing the effective use and control of financial resources ... |
leads, supports or guides team members.develops solutions for complex work activities related to assignments.demonstrates an understanding of risk factors in their work.contributes specialist expertise to requirements definition in support of proposals. * contributes specialist expertise to requirements definition in s... |
has a significant management level of contact with internal colleagues and external contacts. has a significant management level of contact with internal colleagues and external contacts. has a transactional level of contact with people outside their team, including internal colleagues and external contacts. has a tran... |
[read more…](https://sfia-online.org/en/sfia-9/responsibilities/generic-attributes-business-skills-behaviours/knowledge) [collaboration](https://sfia-online.org/en/sfia-9/responsibilities/generic-attributes-business-skills-behaviours/collaboration "generic_attribute") ---------------------------------------------------... |
this is the view used for the sfia complete reference guide, the a3 summary sheet and basic navigation.https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view https://sfia-online.org/@@site-logo/sfialogo-outlines.svg #### sfia view:sfia 9 full framework view skills at a glance ================== skills by cate... |
##### creativity * applies creative thinking to suggest new ways to approach a task and solve problems. ##### creativity * applies and contributes to creative thinking techniques to contribute new ideas for their own work and for team activities. applies creative thinking to suggest new ways to approach a task and solv... |
* understands and communicates industry developments, and the role and impact of technology. advances capability and/or exploitation of technology within one or more organisations through a deep understanding of the industry and the implications of emerging technologies.accountable for assessing how laws and regulation... |
[application support](https://sfia-online.org/en/sfia-9/skills/application-support)asup --------------------------------------------------------------------------------------- delivering management, technical and administrative services to support and maintain live applications. | large change, new level | | | [applica... |
### guidance notes activities may include, but are not limited to: * generating and defining options * ensuring options align with the organisation’s vision, mission, objectives, strategy and tactics * engaging with relevant stakeholders and specialists * evaluating options for financial, technical and business feasibi... |
##### adaptability * adjusts to different team dynamics and work requirements. drives organisational adaptability by initiating and leading significant changes. ##### adaptability * drives organisational adaptability by initiating and leading significant changes. ##### adaptability * adapts and is responsive to change ... |
| large change, split | | | [selling](https://sfia-online.org/en/sfia-9/skills/selling "skill") | sale | finding prospective customers and working with them to identify needs, influence purchase decisions and enhance future business opportunities. | small change | | | [sourcing](https://sfia-online.org/en/sfia-9/skills... |
[functional testing](https://sfia-online.org/en/sfia-9/skills/functional-testing)test ------------------------------------------------------------------------------------- assessing specified or unspecified functional requirements and characteristics of products, systems and services through investigation and testing. ... |
change and transformation — english =============== * [log in / register](https://sfia-online.org/en/login "log in / register") * [newsletter](https://sfia-online.org/@@signup "newsletter") english * [english](https://sfia-online.org/@@multilingual-selector/3e17d095d3104d0caa8606e7192fa4c8/en?path=/glance) * [français ... |
| infl | | | [complexity](https://sfia-online.org/en/sfia-9/responsibilities/generic-attributes-business-skills-behaviours/complexity "generic_attribute") | the range and intricacy of tasks and responsibilities that come with your role. the generic attributes make these levels suitable as the basis for core competencie... |
sfia users have developed this view of sfia to provide a quick start identification of the sfia skills which are most relevant to digital transformation.") * [sfia 9 devops view](https://sfia-online.org/en/sfia-9/sfia-views/devops-view "we have designed sfia to be flexible. sfia users have developed this view of sfia t... |
##### collaboration * understands the need to collaborate with their team and considers user/customer needs. ##### collaboration * understands and collaborates on the analysis of user/customer needs and represents this in their work. understands the need to collaborate with their team and considers user/customer needs.... |
participates in the generation of new ideas when prompted. ##### creativity * participates in the generation of new ideas when prompted |
you can use the essence statements to understand the generic responsibilities associated with these levels. level 3 - apply level 3 - apply essence of the level: performs varied tasks, sometimes complex and non-routine, using standard methods and procedures |
content management content management https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/development-and-implementation/content-management https://sfia-online.org/@@site-logo/sfialogo-outlines.svg #### sfia view:content management skills at a glance ================== skills by category | skill | levels |... |
### business skills / behavioural factors ##### decision-making * uses limited discretion in resolving issues or enquiries. ### business skills / behavioural factors uses little discretion in attending to enquiries. ### business skills / behavioural factors ##### decision-making * uses discretion in identifying and res... |
##### improvement mindset * proposes ideas to improve own work area. ##### improvement mindset * drives improvement initiatives that have a significant impact on the organisation. ##### improvement mindset * identifies and implements improvements in own work area. ##### improvement mindset * identifies and evaluates po... |
[read more…](https://sfia-online.org/en/sfia-9/skills/financial-management) [investment appraisal](https://sfia-online.org/en/sfia-9/skills/investment-appraisal "skill") --------------------------------------------------------------------------------------------- assessing the attractiveness of possible investments or ... |
as with all applications of sfia; you should consider the information and cyber security view against your specific organisational context and business objectives. as with all applications of sfia; you should consider the big data/data science view against your specific organisational context and business objectives. a... |
| large change, re-named | | | [innovation management](https://sfia-online.org/en/sfia-9/skills/innovation-management "skill") | inov | identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies. | new skill, structural change | | | [product manage... |
[software design](https://sfia-online.org/en/sfia-9/skills/software-design)swdn ------------------------------------------------------------------------------- architecting and designing software to meet specified requirements, ensuring adherence to established standards and principles. [software design](https://sfia-o... |
* autonomy, influence and complexity are generic attributes that indicate the level of responsibility. the generic attributes of autonomy, influence, and complexity, along with the knowledge required and business skills/behavioural factors, collectively define the level of responsibility, detailing both the behaviours ... |
contributes proactively to the implementation of professional working practices and helps promote a supportive organisational culture. applies appropriate professionalism and working practices and knowledge to work |
[customer service support](https://sfia-online.org/en/sfia-9/skills/customer-service-support)csmg ------------------------------------------------------------------------------------------------- managing and operating customer service or service desk functions. | new skill | | | [customer service support](https://sfia... |
feasibility assessment is multi-dimensional. * * * assists in feasibility assessment tasks under routine supervision. helps gather information required for feasibility assessments. selects and employs standard techniques to get the information required for feasibility assessment. * * * manages investigative work to ena... |
supports identification of tangible costs and benefits, and development of business cases. supports preparation of business cases including cost/benefit, impact and risk analysis for each option. prepares business cases, including cost/benefit, impact and risk analysis for each option |
[strategy and architecture](https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/strategy-and-architecture) 6. [strategy and architecture](https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/strategy-and-architecture) 6. [strategy and architecture](https://sfia-online.org/en/sfia-9/sfia-views/f... |
level 2 - assist level 2 - assist essence of the level: provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. * new level 2 added to support entry-level roles |
* * * selects relevant feasibility assessment approaches and techniques. advises on the selection of feasibility assessment approaches and techniques relevant to the business situation and options. directs and leads feasibility assessments for initiatives that will have a significant impact on the organisation. directs... |
takes a leading role in promoting and ensuring appropriate culture and working practices, including the provision of equal access and opportunity to people with diverse abilities. provides clear direction and strategic leadership for embedding compliance, organisational culture, and working practices, and actively prom... |
| guidance notes, small change | | | [business process improvement](https://sfia-online.org/en/sfia-9/skills/business-process-improvement "skill") | bpre | creating new and potentially disruptive approaches to performing business activities. | new level | | | [business situation analysis](https://sfia-online.org/en/sfi... |
| new level, guidance notes | | | [availability management](https://sfia-online.org/en/sfia-9/skills/availability-management "skill") | avmt | ensuring services deliver agreed levels of availability to meet the current and future needs of the business. | new level | | | [capacity management](https://sfia-online.org/en/... |
absorbs and applies new information effectively with the ability to share learnings with colleagues.takes the initiative in identifying and negotiating their own appropriate development opportunities. rapidly absorbs and critically assesses new information and applies it effectively.maintains an understanding of emergi... |
### business skills / behavioural factors uses judgement to make decisions that initiate the achievement of agreed strategic objectives including financial performance.escalates when broader strategic direction is impacted. ### business skills / behavioural factors ##### decision-making * uses judgement to make decisio... |
##### problem-solving * investigates and resolves routine issues. ##### problem-solving * investigates complex issues to identify the root causes and impacts, assesses a range of solutions, and makes informed decisions on the best course of action, often in collaboration with other experts. ##### problem-solving * inve... |
| new skill | | | [brand management](https://sfia-online.org/en/sfia-9/skills/brand-management "skill") | brmg | managing brand strategy to establish and enhance brand identity and value aligned with organisational goals. | new skill | | | [marketing campaign management](https://sfia-online.org/en/sfia-9/skills/marketi... |
works mostly on their own tasks and interacts with their immediate team only. ##### collaboration * works mostly on their own tasks and interacts with their immediate team only |
| small change | | | [audit](https://sfia-online.org/en/sfia-9/skills/audit "skill") | audt | delivering independent, risk-based assessments of the effectiveness of processes, the controls and the compliance environment of an organisation. [audit](https://sfia-online.org/en/sfia-9/skills/audit)audt --------------------... |
provides basic guidance and support to less experienced team members as needed. adapts and applies applicable standards, recognising their importance in achieving team outcomes |
people and skills people and skills https://sfia-online.org/en/sfia-9/sfia-views/full-framework-view/people-and-skills https://sfia-online.org/@@site-logo/sfialogo-outlines.svg #### sfia view:people and skills people and skills ================= none [people management](https://sfia-online.org/en/sfia-9/sfia-views/full... |
* listens to gain understanding and asks relevant questions to clarify or seek further information. * contributes to a range of work-related conversations and listens to others to gain an understanding and asks probing questions relevant to their role. * listens and asks insightful questions to identify different persp... |
[read more…](https://sfia-online.org/en/sfia-9/skills/strategic-planning) [information systems coordination](https://sfia-online.org/en/sfia-9/skills/information-systems-coordination "skill") --------------------------------------------------------------------------------------------------------------------- coordinati... |
delivery and operation — english =============== * [log in / register](https://sfia-online.org/en/login "log in / register") * [newsletter](https://sfia-online.org/@@signup "newsletter") english * [english](https://sfia-online.org/@@multilingual-selector/620ec44ec0c548b19d6760ccf7e8442c/en?path=/glance) * [deutsch](htt... |
has basic digital skills to learn and use applications, processes and tools for their role. has sufficient digital skills for their role; understands and uses appropriate methods, tools, applications and processes. explores and applies relevant digital tools and skills for their role.understands and effectively applies... |
[read more…](https://sfia-online.org/en/sfia-9/skills/emerging-technology-monitoring) [formal research](https://sfia-online.org/en/sfia-9/skills/formal-research "skill") ----------------------------------------------------------------------------------- systematically creating new knowledge by data gathering, innovatio... |
levels of responsibility for this skill --------------------------------------- [2](https://sfia-online.org/en/sfia-9/skills/feasibility-assessment#skill_level_section_2)[3](https://sfia-online.org/en/sfia-9/skills/feasibility-assessment#skill_level_section_3)[4](https://sfia-online.org/en/sfia-9/skills/feasibility-ass... |
[sfia version 9](https://sfia-online.org/en/sfia-9/responsibilities) framework status:current standard [navigation](https://sfia-online.org/en/sitemap) * [sfia 9 home](https://sfia-online.org/sfiang/resolveuid/0220518c8c914eaa9152c22c7eb429e3) * [sfia 9 launch](https://sfia-online.org/en/sfia-9/sfia-9-launch) * [levels... |
engages with senior stakeholders to clarify the strategic context for investment options. presents feasibility assessments and business cases to senior stakeholders and supports decision-making regarding investment options |
[numerical analysis](https://sfia-online.org/en/sfia-9/skills/numerical-analysis)nuan ------------------------------------------------------------------------------------- creating, analysing, implementing, testing and improving algorithms for numerically solving mathematical problems. | structural change, new skill | ... |
each successive level describes increasing impact, responsibility and accountability. each successive level describes increasing impact, responsibility and accountability. each successive level describes increasing impact, responsibility and accountability. each successive level describes increasing impact, responsibil... |
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