---
dataset_info:
  features:
  - name: call_id
    dtype: string
  - name: channel
    dtype: int64
  - name: assembled
    dtype: bool
  - name: turns
    list:
    - name: start
      dtype: float64
    - name: end
      dtype: float64
    - name: text_whisper
      dtype: string
    - name: text_soniox
      dtype: string
    - name: text
      dtype: string
    - name: conf_mean
      dtype: float64
    - name: conf_min
      dtype: float64
    - name: wer_whisper
      dtype: float64
    - name: bucket
      dtype: string
  - name: text_whisper
    dtype: string
  - name: text_soniox
    dtype: string
  - name: text
    dtype: string
  - name: conf_mean
    dtype: float64
  - name: conf_min
    dtype: float64
  - name: wer_whisper
    dtype: float64
  - name: word_diff_pct
    dtype: float64
  - name: overlap_pct
    dtype: float64
  - name: crm_context
    struct:
    - name: schema_version
      dtype: string
    - name: generated_at
      dtype: string
    - name: call
      struct:
      - name: request_id
        dtype: string
      - name: called_at_utc
        dtype: string
      - name: direction
        dtype: string
      - name: call_type
        dtype: string
      - name: queue
        dtype: string
      - name: queue_family
        dtype: string
      - name: csat_score
        dtype: int64
      - name: duration_seconds
        dtype: 'null'
      - name: leg_count
        dtype: int64
    - name: agent
      struct:
      - name: directory
        dtype: string
      - name: name
        dtype: string
      - name: email
        dtype: string
      - name: username
        dtype: string
    - name: customer
      struct:
      - name: phone
        dtype: string
      - name: name
        dtype: string
      - name: mobile
        dtype: string
      - name: city
        dtype: string
      - name: tier
        dtype: string
      - name: is_plus
        dtype: bool
      - name: rating
        dtype: float64
      - name: business_type
        dtype: string
      - name: channel
        dtype: string
      - name: user_id
        dtype: int64
    - name: order
      struct:
      - name: order_id
        dtype: int64
      - name: order_code
        dtype: string
      - name: status
        dtype: string
      - name: status_fa
        dtype: string
      - name: step
        dtype: string
      - name: business_type
        dtype: string
      - name: is_editable
        dtype: bool
      - name: is_returnable
        dtype: bool
      - name: candidates_count
        dtype: int64
    - name: crm
      struct:
      - name: matched
        dtype: bool
      - name: last_category
        dtype: string
      - name: sub_category
        dtype: string
      - name: order_status
        dtype: string
      - name: shipment_status
        dtype: string
      - name: case_number
        dtype: string
      - name: case_title
        dtype: string
      - name: owner_name
        dtype: string
      - name: created_on
        dtype: timestamp[s]
      - name: dkc
        dtype: string
      - name: dko
        dtype: string
    - name: sources
      struct:
      - name: tracker
        struct:
        - name: status
          dtype: string
        - name: api_calls
          dtype: int64
        - name: error
          dtype: string
      - name: dcrm
        struct:
        - name: status
          dtype: string
        - name: error
          dtype: 'null'
  - name: seg_count_matches_meta
    dtype: bool
  - name: word_confidence
    dtype: json
  - name: start
    dtype: float64
  - name: end
    dtype: float64
  - name: duration
    dtype: float64
  - name: bucket
    dtype: string
  splits:
  - name: train
    num_bytes: 2063595247
    num_examples: 183880
  download_size: 1404281313
  dataset_size: 2063595247
configs:
- config_name: default
  data_files:
  - split: train
    path: data/train-*
---