Once you request a return, the seller should get back to you within 3 business days. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help.
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More info on when you can return an item
Many eBay sellers accept returns if you've changed your mind. Check the listing in your Purchases to see the seller's full return policy, including how long you have to request a return and any other conditions.
- If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception
- If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be covered by our Money Back Guarantee.
Open a return request
To request a return, select the item you want to...