| ==Phrack Inc.== |
| Volume One, Issue Three, Phile 9 of 10 |
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| @ |_||_|etal / /hop @ |
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| @ PRIVATE @ |
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| @ Presents... @ |
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| @ \\\\\=-{ Knight Lightning's }-=///// @ |
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| @ "Introduction to PBXs" @ |
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| @ Written on January 3, 1986 @ |
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| This file is a personal continuation of the PBX entry in the MCI |
| Telecommunications Glossary. |
| _______________________________________________________________________________ |
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| A telephone exchange serving an individual organization and having connections |
| to a public telephone exchange is called a Private Branch Exchange (PBX). The |
| PBX performs a switching function by connecting any extension in the private |
| organization to an outside line. A PBX is actually a private switch that |
| connects a group of telephones within an individual organization. Calls placed |
| outside this individual group are connected to a telephone company's central |
| office switch through trunks. A PBX may be operated by an attendant from the |
| private organization or the switching system may be done automatically. Other |
| terms that are commonly used interchangeably with PBX are: Private Automatic |
| Branch Exchange (PABX), Private Automatic Exchange (PAX), and Computerized |
| Branch Exchange (CBX). Although these terms were originally used to identify |
| specific switch structures, today they are often used as synonyms. |
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| PBXs can use any of three basic switching methods: step-by-step (SxS), |
| Cross-bar (X-bar), and computer controlled, to perform the basic function of |
| switching. However, in addition to detecting calls and establishing a |
| transmission link between two telephones, PBXs can do much more. |
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| The common control, often called a central processing unit (CPU), controls the |
| switching matrix that connects the stations and trunks. The switching matrix |
| of a PBX performs the same job as does an operator at a manual switchboard or a |
| common control central office switch. The CPU, however, gets its instructions |
| from the "stored program", which contains directions for activities, such as |
| detecting calls, sending them over the best available route, and recording |
| billing information. These computerized electronic switches are used to |
| perform routine, as well as unique, functions that simply weren't practical or |
| even possible with electromechanical switches. |
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| Just as in the public switched network, PBX switches make connection between |
| instruments, or "key telephone sets". We're all familiar with key telephone |
| sets, whether we know them by name or not. They're the business telephones |
| that have six push-button keys lined up below the dial--a red button marked |
| "hold" and five buttons or lines with flashing lights. |
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| Systems with PBXs and key sets have a great deal of flexability in planning for |
| their needs because they can set up their codes to accomplish the functions |
| needed in their particular situations. In fact, the PBX can be programmed so |
| that each individual extension within a system can take advantage of features |
| applicable to its own business needs. |
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| Some of the features that are availiable with PBXs and key systems are: call |
| transfer, which allows internal or external calls to be transferred from one |
| telephone to any other phone in the system; automatic push-button signaling, |
| which indicates the status of all phones in the system with display lights and |
| buttons; one-way voice paging, which can be answered by dialing the operator |
| from the nearest telephone in the system; camp-on, in which a call made to a |
| busy phone automatically waits until the line is idle; and internal and |
| external conference capabilities, which enables outside callers to conference |
| with several inside users. |
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| Some features automatically handle incoming telephone calls. Automatic call |
| waiting not only holds calls made to a busy extension until the extension is |
| free, but also signals the person being called that a call is waiting and |
| informs the caller that he is on hold. Automatic call forwarding will send |
| calls to employees who are temporarily in locations other than their offices, |
| provided they "inform" the PBX where they can be found. Automatic call |
| distribution automatically send an incoming call to the first extension that's |
| not busy--a useful feature for situations in which any one of a group of |
| persons in the organization can adequately respond to incoming calls. Another |
| example is automatic call back, which allows a caller who reaches a busy line |
| to ask the PBX to return his or her call when the line is free. |
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| Still other features provide services such as night telelphone answering, |
| telephone traffic monitoring, and network or hot-line connection. These |
| examples are but a sample from the features possible with computerized PBXs. |
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| =============================================================================== |
| This is a very brief description of how to use and what to expect on a PBX. |
| ------------------------------------------------------------------------------- |
| Basically, you call the PBX and you will have to enter a code that can be |
| anywhere from 4 to 6 digits (Note: some PBXs do not require codes). Then you |
| will hear a dial tone. From here you would under normal circumstances dial: |
| 9 + 1 (or 0) + NPA-PRE-SUFF, for long distance dialing or dial 8 for local |
| dialing. |
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| The most common use of the PBX is to call Alliance Teleconferencing, |
| a teleconference service offered by AT&T. To do this dial: |
| 0700-456-1000,1002,1003,2000,2001,2002. |
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| Note: PBX codes are usually very simple and usually 4 digits. |
| EX: 0000, 1111, 1234, etc |
| =============================================================================== |
| Look for a file on Alliance Teleconferencing coming soon... |
| _______________________________________________________________________________ |
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| This has been a Knight Lightning presentation... |
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