| [ |
| { |
| "fields": { |
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| "business_service": "Service", |
| "caller_id": "Caller", |
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| "short_description": "Short description", |
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| "short_description", |
| "caller_id", |
| "contact_type", |
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| "description" |
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| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "David Miller", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "1", |
| "close_code": "Workaround provided", |
| "close_notes": "beshake takyr unshamably saeculum cigala", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "2018-12-12 23:32:38 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n", |
| "company": "", |
| "contact_type": "Email", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "I am not able to edit a wiki page.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "2 - Medium", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
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| "opened_at": "2018-09-11 20:56:26", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
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| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "3 - Moderate", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Unable to post content on a Wiki page", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-09-11 20:57:01", |
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| "sys_domain_path": "/", |
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| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-12 23:32:42", |
| "task_effective_number": "INC0009001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "2 - Medium", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2018-12-12 23:32:38 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
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| "short_description", |
| "caller_id", |
| "business_service", |
| "parent_incident", |
| "number" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "assignment_group": "Software", |
| "business_duration": "23 Days 20 Hours 46 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "2,061,992", |
| "calendar_duration": "99 Days 19 Hours 46 Minutes", |
| "calendar_stc": "8,624,792", |
| "caller_id": "Rick Berzle", |
| "category": "Software", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "No resolution provided", |
| "close_notes": "asdasdasdsad", |
| "closed_at": "2023-06-23 17:26:41", |
| "closed_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "cmdb_ci": "", |
| "comments": "2023-09-30 09:12:01 - System Administrator (Additional comments)\nComment\n\n", |
| "comments_and_work_notes": "2023-09-30 09:12:01 - System Administrator (Additional comments)\nComment\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
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| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Last automated backup occurred two nights ago. Did we change automated backup schedule?", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "1 - High", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000034", |
| "opened_at": "2023-06-22 13:25:29", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "1 - Critical", |
| "problem_id": "", |
| "reassignment_count": "1", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-09-30 09:12:01", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Does not look like a backup occurred last night", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "don.goodliffe", |
| "sys_created_on": "2023-07-11 17:26:28", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "470d51a0a9fe1981006c20c825e48933", |
| "sys_mod_count": "7", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:53:47", |
| "task_effective_number": "INC0000034", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "cmdb_ci", |
| "problem_id", |
| "urgency" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "assignment_group": "Software", |
| "business_duration": "19 Days 5 Hours 38 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "1,661,930", |
| "calendar_duration": "79 Days 20 Hours 38 Minutes", |
| "calendar_stc": "6,899,930", |
| "caller_id": "Joe Employee", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Resolved by change", |
| "close_notes": "Gave workaround", |
| "closed_at": "2023-07-22 16:18:40", |
| "closed_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Noticing today that any time I send an email with an attachment, it takes at least 20 seconds to send. This happens regardless of the attachment size.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "1 - High", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000013", |
| "opened_at": "2023-07-21 16:15:58", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "1 - Critical", |
| "problem_id": "", |
| "reassignment_count": "2", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:54:48", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "EMAIL is slow when an attachment is involved", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "don.goodliffe", |
| "sys_created_on": "2023-07-22 16:18:07", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46cebb88a9fe198101aee93734f9768b", |
| "sys_mod_count": "5", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:54:48", |
| "task_effective_number": "INC0000013", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "business_service", |
| "knowledge", |
| "rfc" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "", |
| "business_duration": "0 Seconds", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "0", |
| "calendar_duration": "5 Minutes", |
| "calendar_stc": "323", |
| "caller_id": "David Miller", |
| "category": "Software", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "0", |
| "close_code": "Solution provided", |
| "close_notes": "Reverted to a previous version.", |
| "closed_at": "2018-12-09 19:29:09", |
| "closed_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "contact_type": "Virtual Agent", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "While launching the defect tracking base URL, it is redirecting to an error page.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0009004", |
| "opened_at": "2018-09-01 06:13:30", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "3 - Moderate", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2018-09-01 06:18:53", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Defect tracking tool is down.", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-09-01 06:14:04", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "e329de99731423002728660c4cf6a73c", |
| "sys_mod_count": "9", |
| "sys_tags": "", |
| "sys_updated_by": "system", |
| "sys_updated_on": "2023-10-10 16:19:01", |
| "task_effective_number": "INC0009004", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "category", |
| "rfc", |
| "impact" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "Software", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Bud Richman", |
| "category": "Software", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Resolved by request", |
| "close_notes": "aint kenareh deary scuddawn yearn", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Sales Force Automation", |
| "comments": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", |
| "comments_and_work_notes": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", |
| "company": "", |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Unable to login to SFA even though login credentials are correct.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "1 - High", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": { |
| "display_value": "324 South State Street, Salt Lake City,UT", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" |
| }, |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000046", |
| "opened_at": "2023-09-18 15:04:15", |
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| "upon_reject": "Cancel all future Tasks", |
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| "work_end": "", |
| "work_notes": "2018-12-12 23:18:42 - System Administrator (Work notes)\nupdated the priority to high based on the criticality of the Incident.\n\n", |
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| }, |
| { |
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| "caused_by": "", |
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| "close_code": "Resolved by caller", |
| "close_notes": "Porphyrian yark exhaustedness unusedness stopcock", |
| "closed_at": "", |
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| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "2018-12-12 23:32:38 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n", |
| "company": "", |
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| "delivery_plan": "", |
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| "due_date": "", |
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| "service_offering": "", |
| "severity": "3 - Low", |
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| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-09-11 20:57:01", |
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| "task_effective_number": "INC0009001", |
| "time_worked": "", |
| "universal_request": "", |
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| "work_end": "", |
| "work_notes": "2018-12-12 23:32:38 - System Administrator (Work notes)\nChanged the priority of the Incident\n\n", |
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| "resolved_by": "System Administrator", |
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| "close_notes": "Reinstalled the app", |
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| "contact_type": "Walk-in", |
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| "opened_at": "2018-08-30 02:17:32", |
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| "priority": "3 - Moderate", |
| "problem_id": "", |
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| "resolved_by": "System Administrator", |
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| "short_description": "Cannot sign into the company portal app", |
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| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-12 23:39:53", |
| "task_effective_number": "INC0009003", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "2 - Medium", |
| "user_input": "", |
| "watch_list": "", |
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| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
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| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
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| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "Network", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Bud Richman", |
| "category": "Network", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Known error", |
| "close_notes": "wheem aeroboat Heptranchias foddering lignitize", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "MailServerUS", |
| "comments": "2023-07-11 17:42:29 - System Administrator (Additional comments)\nRouting from San Diego to the Oregon mail server appears to be\n\t\t\tgetting packet lose!\n\t\t\n\n", |
| "comments_and_work_notes": "2023-07-11 17:42:29 - System Administrator (Additional comments)\nRouting from San Diego to the Oregon mail server appears to be\n\t\t\tgetting packet lose!\n\t\t\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
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| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Unable to access Oregon mail server. Is it down?", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": { |
| "display_value": "1050 Sunnyview Road Northeast, Salem,OR", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" |
| }, |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000039", |
| "opened_at": "2023-07-11 17:41:01", |
| "opened_by": { |
| "display_value": "Bud Richman", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7" |
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| "order": "", |
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| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Trouble getting to Oregon mail server", |
| "sla_due": "2023-08-01 17:41:01", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-07-11 17:42:29", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "471bfbc7a9fe198101e77a3e10e5d47f", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:39:15", |
| "task_effective_number": "INC0000039", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
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| "impact": "Impact", |
| "knowledge": "Knowledge", |
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| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
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| "service_offering": "Service offering", |
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| "urgency": "Urgency" |
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| "caller_id", |
| "parent_incident", |
| "number", |
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| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "2023-10-09 14:42:25", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Beth Anglin", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" |
| }, |
| "assignment_group": "Software", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Margaret Grey", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "User error", |
| "close_notes": "Anthesteriac athletic dampness conceptualist estradiol", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "SAP Human Resources", |
| "comments": "2023-09-30 09:15:50 - System Administrator (Additional comments)\nhello world\n\n2023-09-17 21:45:04 - ITIL User (Additional comments)\nThe SAP Human Resources application is not accessible\n\n", |
| "comments_and_work_notes": "2023-09-30 09:15:50 - System Administrator (Additional comments)\nhello world\n\n2023-09-17 21:45:04 - ITIL User (Additional comments)\nThe SAP Human Resources application is not accessible\n\n2023-09-17 21:45:04 - ITIL User (Work notes)\nI cannot access this application so we may have an outage\n\t\t\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "I've been trying to access the SAP HR application for the last few hours. Each time I go into the application, nothing loads.", |
| "due_date": "", |
| "escalation": "Overdue", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "1 - High", |
| "incident_state": "In Progress", |
| "knowledge": "false", |
| "location": { |
| "display_value": "261 North Highway 101, Solana Beach,CA", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc" |
| }, |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0000053", |
| "opened_at": "2023-09-18 13:48:46", |
| "opened_by": { |
| "display_value": "ITIL User", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "1 - Critical", |
| "problem_id": "PRB0000011", |
| "reassignment_count": "0", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "The SAP HR application is not accessible", |
| "sla_due": "2023-09-18 05:42:45", |
| "state": "In Progress", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "itil", |
| "sys_created_on": "2023-09-18 13:48:46", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "d71b3b41c0a8016700a8ef040791e72a", |
| "sys_mod_count": "32", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:42:25", |
| "task_effective_number": "INC0000053", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2023-09-17 21:45:04 - ITIL User (Work notes)\nI cannot access this application so we may have an outage\n\t\t\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "impact", |
| "caused_by", |
| "resolved_by" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "David Miller", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "0", |
| "close_code": "No resolution provided", |
| "close_notes": "warden buckishness Seidlitz orthophosphate adiadochokinesis", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "company": "", |
| "contact_type": "Email", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Need access to the common drive for sharing files which can be accessed by all members. Please provide access.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0007002", |
| "opened_at": "2018-10-16 22:47:51", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "INC0007001", |
| "priority": "4 - Low", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Need access to the common drive.", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-16 22:48:24", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "ff4c21c4735123002728660c4cf6a758", |
| "sys_mod_count": "4", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-12 23:28:49", |
| "task_effective_number": "INC0007002", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "2 - Medium", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "parent_incident", |
| "impact", |
| "rfc" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "assignment_group": "Database", |
| "business_duration": "25 Days 13 Hours 49 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "2,209,752", |
| "calendar_duration": "106 Days 20 Hours 49 Minutes", |
| "calendar_stc": "9,233,352", |
| "caller_id": "Don Goodliffe", |
| "category": "Software", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "No resolution provided", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-07-17 16:12:02", |
| "closed_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "cmdb_ci": "eFax", |
| "comments": "2023-07-11 16:11:21 - glide.maint (Additional comments)\nplease update our account to enable e-fax. \n\n", |
| "comments_and_work_notes": "2023-07-11 16:11:21 - glide.maint (Additional comments)\nplease update our account to enable e-fax. \n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "I tried sending a fax to a customer through the eFax online portal and also via email. My customer did not receive the fax in both instances. I don't know if this is an issue on our side with transmission or on my customer's side.", |
| "due_date": "", |
| "escalation": "High", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": { |
| "display_value": "324 South State Street, Salt Lake City,UT", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" |
| }, |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000012", |
| "opened_at": "2023-06-24 16:07:00", |
| "opened_by": { |
| "display_value": "Bow Ruggeri", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "1", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:12", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Customer didn't receive eFax", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-22 16:11:21", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46c88ac1a9fe1981014de1c831fbcf6d", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:56:12", |
| "task_effective_number": "INC0000012", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "cmdb_ci", |
| "close_notes", |
| "service_offering" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "David Miller", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "0", |
| "close_code": "Resolved by request", |
| "close_notes": "orchitic Omnivora uncongenial lactigerous cockbird", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "company": "", |
| "contact_type": "Email", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Need access to the common drive for sharing files which can be accessed by all members. Please provide access.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0007002", |
| "opened_at": "2018-10-16 22:47:51", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "INC0007001", |
| "priority": "4 - Low", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Need access to the common drive.", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-16 22:48:24", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "ff4c21c4735123002728660c4cf6a758", |
| "sys_mod_count": "4", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-12 23:28:49", |
| "task_effective_number": "INC0007002", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "2 - Medium", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| } |
| ] |
