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| "business_duration": "14 Days 1 Minute", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "1,209,684", |
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| "calendar_stc": "1,555,284", |
| "caller_id": "Don Goodliffe", |
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| "cause": "", |
| "caused_by": "", |
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| "close_notes": "permeation preterritorial interruptingly proctology macron", |
| "closed_at": "2024-08-23 16:55:10", |
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| "caller_id", |
| "urgency" |
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| "assigned_to": "Beth Anglin", |
| "assignment_group": "Software", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
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| "calendar_duration": "", |
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| "caller_id": "Joe Employee", |
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| "caused_by": "", |
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| "close_notes": "sibilatory nineteenfold Lipan regeneratress epidermic", |
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| "comments": "2024-11-05 13:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2024-11-05 13:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2024-11-05 12:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n", |
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| "description": "nightshine wardmote cephalotrocha ventpiece sirpea", |
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| "group_list": "", |
| "hold_reason": "", |
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| "short_description": "underdrudgery tiddley ravelment sapanwood exigent", |
| "sla_due": "2024-11-26 12:53:18", |
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| "sys_updated_by": "admin", |
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| "task_effective_number": "INC0000047", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "2 - Medium", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2024-11-05 13:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n", |
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| "work_start": "" |
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| "caller_id": "Bertie Luby", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
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| "close_notes": "impassionable spherule processionalist Hoosierize Pyrodine", |
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| "closed_by": "", |
| "cmdb_ci": "", |
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| "display_value": "ACME North America", |
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| "description": "wagonwayman excitant orthoxazine circumambages melolonthine", |
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| "number": "romanticistic malagma refence hypalgic h", |
| "opened_at": "2025-01-20 15:27:03", |
| "opened_by": { |
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| "severity": "3 - Low", |
| "short_description": "bier dramm estrogen meteorology thingly", |
| "sla_due": "UNKNOWN", |
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| "sys_class_name": "Incident", |
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| "sys_created_on": "2025-01-20 15:42:42", |
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| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
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| "sys_domain_path": "/", |
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| "sys_updated_by": "Kelli.Lawrence.2903", |
| "sys_updated_on": "2025-01-20 15:42:42", |
| "task_effective_number": "INC0000057", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
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| } |
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| { |
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| "caller_id": "survey user", |
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| "description": "Oceanian oppugnance reregister pendulum stomaching", |
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| "escalation": "Normal", |
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| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
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| "notify": "Do Not Notify", |
| "number": "synusiast danalite Hedeoma Strigula pseu", |
| "opened_at": "2025-01-20 12:49:27", |
| "opened_by": { |
| "display_value": "Rebecca Bennett", |
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| "order": "", |
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| "priority": "5 - Planning", |
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| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "telakucha Marcos percolative intractable semidependence", |
| "sla_due": "UNKNOWN", |
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| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "Rebecca.Bennett.9953", |
| "sys_created_on": "2025-01-20 13:28:46", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "19a66654535312104d8731f0a0490edc", |
| "sys_mod_count": "0", |
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| "sys_updated_by": "Rebecca.Bennett.9953", |
| "sys_updated_on": "2025-01-20 13:28:46", |
| "task_effective_number": "INC0008001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
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| } |
| }, |
| { |
| "fields": { |
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| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
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| }, |
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| "short_description", |
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| "caused_by" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "2015-11-24 09:47:36", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Fred Luddy", |
| "assignment_group": "Service Desk", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Joe Employee", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Resolved by request", |
| "close_notes": "Symplocarpus Medieval eparcuale preindemnity stemless", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "2015-11-14 18:55:49 - System Administrator (Additional comments)\nI got this\n\n", |
| "comments_and_work_notes": "2015-11-16 09:15:18 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n2015-11-14 18:56:11 - System Administrator (Work notes)\nghfghfgh\n\n2015-11-14 18:55:49 - System Administrator (Additional comments)\nI got this\n\n2015-08-24 20:14:50 - glide.maint (Work notes)\nTask reassigned due to employee termination\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
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| "delivery_plan": "", |
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| "description": "chopboat Parthenolatry Ana bayish unsphere", |
| "due_date": "", |
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| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "Awaiting Caller", |
| "impact": "1 - High", |
| "incident_state": "On Hold", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "toxifer radiosonic liomyoma misnutrition", |
| "opened_at": "2015-08-12 16:41:00", |
| "opened_by": { |
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