| [ |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "resolved_by", |
| "description", |
| "category", |
| "impact", |
| "parent_incident", |
| "number", |
| "cmdb_ci", |
| "contact_type", |
| "business_service", |
| "problem_id", |
| "urgency", |
| "assignment_group", |
| "rfc", |
| "knowledge" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Beth Anglin", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" |
| }, |
| "assignment_group": "Software", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Joe Employee", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "No resolution provided", |
| "close_notes": "fury undelimited quarryman uredema unconfusedly", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "*JEMPLOYEE-IBM", |
| "comments": "2023-09-18 14:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2023-09-18 14:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2023-09-18 13:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n", |
| "comments_and_work_notes": "2023-09-18 14:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2023-09-18 14:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2023-09-18 14:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n2023-09-18 13:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Can't connect to email from my laptop.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "2 - Medium", |
| "incident_state": "In Progress", |
| "knowledge": "false", |
| "location": { |
| "display_value": "San Diego", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" |
| }, |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000047", |
| "opened_at": "2023-09-18 13:53:18", |
| "opened_by": { |
| "display_value": "Joe Employee", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "3 - Moderate", |
| "problem_id": "", |
| "reassignment_count": "2", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Issue with email", |
| "sla_due": "2023-10-09 13:53:18", |
| "state": "In Progress", |
| "subcategory": "Email", |
| "sys_class_name": "Incident", |
| "sys_created_by": "employee", |
| "sys_created_on": "2023-09-18 13:53:47", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a9a16740c61122760004fe9095b7ddca", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:51:52", |
| "task_effective_number": "INC0000047", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "2 - Medium", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2023-09-18 14:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "impact", |
| "assignment_group", |
| "knowledge", |
| "number", |
| "rfc", |
| "close_notes", |
| "service_offering", |
| "urgency", |
| "parent_incident", |
| "contact_type", |
| "close_code", |
| "business_service", |
| "category", |
| "cmdb_ci" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "assignment_group": "Hardware", |
| "business_duration": "23 Days 20 Hours 36 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "2,061,396", |
| "calendar_duration": "99 Days 19 Hours 36 Minutes", |
| "calendar_stc": "8,624,196", |
| "caller_id": "Joe Employee", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Duplicate", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-07-01 17:35:27", |
| "closed_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "cmdb_ci": "", |
| "comments": "2023-07-11 17:20:47 - Don Goodliffe (Additional comments)\nServer ran out of memory again\n\n", |
| "comments_and_work_notes": "2023-07-11 17:20:47 - Don Goodliffe (Additional comments)\nServer ran out of memory again\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Multiple employees have reported that they are unable to send/receive email.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000032", |
| "opened_at": "2023-07-01 17:19:36", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "1", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:12", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "EMAIL Server Down Again", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "don.goodliffe", |
| "sys_created_on": "2023-07-22 17:20:14", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "47079b68a9fe198100a614a4c225c88d", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 13:15:54", |
| "task_effective_number": "INC0000032", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "service_offering", |
| "contact_type", |
| "urgency", |
| "problem_id", |
| "business_service", |
| "parent_incident", |
| "caused_by", |
| "impact", |
| "description", |
| "rfc", |
| "close_code", |
| "cmdb_ci", |
| "category", |
| "knowledge" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "assignment_group": "Network", |
| "business_duration": "19 Days 20 Hours 55 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "1,716,900", |
| "calendar_duration": "83 Days 19 Hours 55 Minutes", |
| "calendar_stc": "7,242,900", |
| "caller_id": "Rick Berzle", |
| "category": "Hardware", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Resolved by change", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-07-17 18:02:14", |
| "closed_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Can't connect to wifi. Keep getting \"unable to join network\" message.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000030", |
| "opened_at": "2023-07-17 17:01:12", |
| "opened_by": { |
| "display_value": "Rick Berzle", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "1", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:12", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Lost connection to the wireless network", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "don.goodliffe", |
| "sys_created_on": "2023-07-22 17:02:01", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46f6ede0a9fe198100e10154c34a0c2a", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 13:15:37", |
| "task_effective_number": "INC0000030", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "assignment_group", |
| "number", |
| "impact", |
| "parent_incident", |
| "business_service", |
| "cmdb_ci", |
| "resolved_by", |
| "description", |
| "rfc", |
| "caused_by", |
| "service_offering", |
| "problem_id", |
| "urgency", |
| "contact_type" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "assignment_group": "Hardware", |
| "business_duration": "25 Days 21 Hours 1 Minute", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "2,235,673", |
| "calendar_duration": "107 Days 20 Hours 1 Minute", |
| "calendar_stc": "9,316,873", |
| "caller_id": "Rick Berzle", |
| "category": "Hardware", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Solution provided", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-06-25 16:56:53", |
| "closed_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Hard drive has been making a loud grinding noise for the last two days.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000026", |
| "opened_at": "2023-06-23 16:54:59", |
| "opened_by": { |
| "display_value": "Rick Berzle", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "2", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:12", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Seem to have an issue with my hard drive...", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "don.goodliffe", |
| "sys_created_on": "2023-07-22 16:56:03", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46f1784ba9fe19810018aa27fbb23482", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 13:15:35", |
| "task_effective_number": "INC0000026", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
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| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Luke Wilson", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d96f57a9fe198101947a9620895886" |
| }, |
| "assignment_group": "Network", |
| "business_duration": "20 Days 4 Hours 22 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "1,743,744", |
| "calendar_duration": "84 Days 19 Hours 22 Minutes", |
| "calendar_stc": "7,327,344", |
| "caller_id": "Carol Coughlin", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Duplicate", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-07-20 17:34:21", |
| "closed_by": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "cmdb_ci": "DatabaseServer2", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
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| "contact_type": "Phone", |
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| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Experiencing connection issues. Unable to create connection to data source.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": { |
| "display_value": "San Diego", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" |
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| "made_sla": "false", |
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| "opened_at": "2023-07-16 17:33:49", |
| "opened_by": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
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| "origin_table": "", |
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| "parent_incident": "", |
| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "1", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:13", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Issue with networking", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "david.loo", |
| "sys_created_on": "2023-07-22 17:34:28", |
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| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:57:58", |
| "task_effective_number": "INC0000036", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
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| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "ITIL User", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Luke Wilson", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "User error", |
| "close_notes": "polychaetous trihemeral strigilate moonglow octaeteric", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Sales Force Automation", |
| "comments": "2015-11-16 15:11:27 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-02 14:06:42 - System Administrator (Additional comments)\nEverything is running really SLOW!\n\n", |
| "comments_and_work_notes": "2015-11-16 15:11:27 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-02 14:06:42 - System Administrator (Additional comments)\nEverything is running really SLOW!\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Pages are taking more time to load than normal.", |
| "due_date": "", |
| "escalation": "High", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "(2)", |
| "impact": "2 - Medium", |
| "incident_state": "On Hold", |
| "knowledge": "false", |
| "location": { |
| "display_value": "San Diego", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" |
| }, |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000048", |
| "opened_at": "2015-11-02 14:05:36", |
| "opened_by": { |
| "display_value": "Luke Wilson", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d96f57a9fe198101947a9620895886" |
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| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "4 - Low", |
| "problem_id": "PRB0000006", |
| "reassignment_count": "1", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Having problems with Sales Tools performance", |
| "sla_due": "2015-11-03 14:05:36", |
| "state": "On Hold", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2015-11-02 14:06:42", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a9e428cac61122760075710592216c58", |
| "sys_mod_count": "12", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2015-11-24 07:46:20", |
| "task_effective_number": "INC0000048", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
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| "short_description", |
| "caller_id", |
| "service_offering", |
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| "contact_type", |
| "resolved_by", |
| "business_service" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "David Miller", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "0", |
| "close_code": "Known error", |
| "close_notes": "egipto dieback ethanethial supraocclusion lengthsomeness", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "company": "", |
| "contact_type": "Email", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Need access to the common drive for sharing files which can be accessed by all members. Please provide access.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0007002", |
| "opened_at": "2018-10-16 22:47:51", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "INC0007001", |
| "priority": "4 - Low", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Need access to the common drive.", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-16 22:48:24", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "ff4c21c4735123002728660c4cf6a758", |
| "sys_mod_count": "4", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-12 23:28:49", |
| "task_effective_number": "INC0007002", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "2 - Medium", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "description", |
| "contact_type", |
| "resolved_by", |
| "business_service", |
| "caused_by", |
| "knowledge", |
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| "assignment_group", |
| "impact", |
| "problem_id", |
| "category", |
| "urgency", |
| "rfc", |
| "parent_incident" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "assignment_group": "Database", |
| "business_duration": "25 Days 13 Hours 49 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "2,209,752", |
| "calendar_duration": "106 Days 20 Hours 49 Minutes", |
| "calendar_stc": "9,233,352", |
| "caller_id": "Don Goodliffe", |
| "category": "Software", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "No resolution provided", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-07-17 16:12:02", |
| "closed_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "cmdb_ci": "eFax", |
| "comments": "2023-07-11 16:11:21 - glide.maint (Additional comments)\nplease update our account to enable e-fax. \n\n", |
| "comments_and_work_notes": "2023-07-11 16:11:21 - glide.maint (Additional comments)\nplease update our account to enable e-fax. \n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "I tried sending a fax to a customer through the eFax online portal and also via email. My customer did not receive the fax in both instances. I don't know if this is an issue on our side with transmission or on my customer's side.", |
| "due_date": "", |
| "escalation": "High", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": { |
| "display_value": "324 South State Street, Salt Lake City,UT", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" |
| }, |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000012", |
| "opened_at": "2023-06-24 16:07:00", |
| "opened_by": { |
| "display_value": "Bow Ruggeri", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "1", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:12", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Customer didn't receive eFax", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-22 16:11:21", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46c88ac1a9fe1981014de1c831fbcf6d", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:56:12", |
| "task_effective_number": "INC0000012", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
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| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0009004", |
| "opened_at": "2018-09-01 06:13:30", |
| "opened_by": { |
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| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
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| "parent_incident": "", |
| "priority": "3 - Moderate", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2018-09-01 06:18:53", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Defect tracking tool is down.", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-09-01 06:14:04", |
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| "sys_domain_path": "/", |
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| "sys_tags": "", |
| "sys_updated_by": "system", |
| "sys_updated_on": "2023-10-10 16:19:01", |
| "task_effective_number": "INC0009004", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
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| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
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| "service_offering": "Service offering", |
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| "rfc" |
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| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "", |
| "business_duration": "0 Seconds", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "0", |
| "calendar_duration": "5 Minutes", |
| "calendar_stc": "323", |
| "caller_id": "David Miller", |
| "category": "Software", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "0", |
| "close_code": "Resolved by change", |
| "close_notes": "Reverted to a previous version.", |
| "closed_at": "2018-12-09 19:29:09", |
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| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "contact_type": "Virtual Agent", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "While launching the defect tracking base URL, it is redirecting to an error page.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0009004", |
| "opened_at": "2018-09-01 06:13:30", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
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| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "3 - Moderate", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2018-09-01 06:18:53", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Defect tracking tool is down.", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-09-01 06:14:04", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
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| "sys_domain_path": "/", |
| "sys_id": "e329de99731423002728660c4cf6a73c", |
| "sys_mod_count": "9", |
| "sys_tags": "", |
| "sys_updated_by": "system", |
| "sys_updated_on": "2023-10-10 16:19:01", |
| "task_effective_number": "INC0009004", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
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| "service_offering": "Service offering", |
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| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": null, |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Charlie Whitherspoon", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46b87022a9fe198101a78787e40d7547" |
| }, |
| "assignment_group": "Service Desk", |
| "business_duration": "21 Days 21 Hours 46 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "1,892,781", |
| "calendar_duration": "91 Days 20 Hours 46 Minutes", |
| "calendar_stc": "7,937,181", |
| "caller_id": "Fred Luddy", |
| "category": "Network", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Workaround provided", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-07-10 16:10:06", |
| "closed_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "cmdb_ci": "MailServerUS", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "contact_type": "Virtual Agent", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "User can't access email on mail.company.com.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "1 - High", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": { |
| "display_value": "2617 South Robinson Avenue, Oklahoma City,OK", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/1083361cc611227501b682158cabf646" |
| }, |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000001", |
| "opened_at": "2023-07-09 16:09:51", |
| "opened_by": { |
| "display_value": "Joe Employee", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "1 - Critical", |
| "problem_id": "PRB0000007", |
| "reassignment_count": "1", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:12", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "1 - High", |
| "short_description": "Can't read email", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "pat", |
| "sys_created_on": "2022-02-07 10:24:13", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "9c573169c611228700193229fff72400", |
| "sys_mod_count": "21", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 13:16:07", |
| "task_effective_number": "INC0000001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
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| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
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| "cmdb_ci", |
| "contact_type", |
| "caused_by", |
| "business_service", |
| "problem_id" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "2024-03-11 12:39:00", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "Openspace", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "David Miller", |
| "category": "Hardware", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "1", |
| "close_code": "Solution provided", |
| "close_notes": "recondole chena gutless unless devoir", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "2018-12-12 23:26:20 - System Administrator (Work notes)\nUpdated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "company": "", |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Employee payroll application server is down.Not able to login with valid credentials.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "1 - High", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0007001", |
| "opened_at": "2018-10-16 22:47:10", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "1 - Critical", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Employee payroll application server is down.", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-16 22:47:45", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "f12ca184735123002728660c4cf6a7ef", |
| "sys_mod_count": "19", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 10:39:00", |
| "task_effective_number": "INC0007001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2018-12-12 23:26:20 - System Administrator (Work notes)\nUpdated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "caused_by", |
| "close_code", |
| "cmdb_ci", |
| "assignment_group", |
| "resolved_by", |
| "impact", |
| "number", |
| "service_offering", |
| "knowledge", |
| "close_notes", |
| "rfc", |
| "urgency", |
| "parent_incident", |
| "description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "2023-10-02 16:50:20", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Fred Luddy", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" |
| }, |
| "assignment_group": "Software", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Bud Richman", |
| "category": "Software", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "No resolution provided", |
| "close_notes": "sumac pinnulet visceromotor Washoan underread", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "SAP Financial Accounting", |
| "comments": "2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", |
| "comments_and_work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Main menu doesn't load when I open the SAP Financial Accounting application.", |
| "due_date": "", |
| "escalation": "Overdue", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "1 - High", |
| "incident_state": "In Progress", |
| "knowledge": "false", |
| "location": { |
| "display_value": "261 North Highway 101, Solana Beach,CA", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc" |
| }, |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0000052", |
| "opened_at": "2023-09-18 13:48:40", |
| "opened_by": { |
| "display_value": "ITIL User", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "1 - Critical", |
| "problem_id": "PRB0000011", |
| "reassignment_count": "0", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "SAP Financial Accounting application appears to be down", |
| "sla_due": "2023-09-18 05:40:39", |
| "state": "In Progress", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "itil", |
| "sys_created_on": "2023-09-18 13:48:40", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "d7195138c0a8016700fd68449cfcd484", |
| "sys_mod_count": "94", |
| "sys_tags": "", |
| "sys_updated_by": "system", |
| "sys_updated_on": "2023-10-02 14:50:24", |
| "task_effective_number": "INC0000052", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
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| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "ITIL User", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" |
| }, |
| "assignment_group": "Service Desk", |
| "business_duration": "18 Days 21 Hours 3 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "1,631,000", |
| "calendar_duration": "78 Days 20 Hours 3 Minutes", |
| "calendar_stc": "6,811,400", |
| "caller_id": "Fred Luddy", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Known error", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-07-22 16:53:08", |
| "closed_by": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "The landing page for our internal wiki isn't loading. I've refreshed it multiple times and it keeps timing out.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": { |
| "display_value": "San Diego", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f" |
| }, |
| "made_sla": "false", |
| "notify": "Do Not Notify", |
| "number": "INC0000024", |
| "opened_at": "2023-07-22 16:52:52", |
| "opened_by": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "2", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:12", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Issue with a web page on wiki", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "david.loo", |
| "sys_created_on": "2023-07-22 16:53:13", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46ee8c2fa9fe198100623592c70d643e", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 13:15:44", |
| "task_effective_number": "INC0000024", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "service_offering", |
| "description", |
| "cmdb_ci", |
| "close_notes", |
| "rfc", |
| "knowledge", |
| "assignment_group", |
| "contact_type", |
| "business_service", |
| "close_code", |
| "category", |
| "number", |
| "impact", |
| "problem_id" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "2015-11-24 09:47:36", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "Service Desk", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Christen Mitchell", |
| "category": "Software", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "No resolution provided", |
| "close_notes": "secluse trismus depthless tubulose semicoronated", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "SAP Materials Management", |
| "comments": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n", |
| "comments_and_work_notes": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n", |
| "company": { |
| "display_value": "ACME North America", |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Nothing loads in the application. Is there an outage?", |
| "due_date": "", |
| "escalation": "Overdue", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "Awaiting Caller", |
| "impact": "1 - High", |
| "incident_state": "On Hold", |
| "knowledge": "false", |
| "location": { |
| "display_value": "153 South Sierra Avenue, Solana Beach,CA", |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db9a923c0a0a0a6501068d6eaec25ee0" |
| }, |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0000054", |
| "opened_at": "2015-11-02 12:49:08", |
| "opened_by": { |
| "display_value": "ITIL User", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "", |
| "priority": "1 - Critical", |
| "problem_id": "PRB0000011", |
| "reassignment_count": "0", |
| "reopen_count": "", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "SAP Materials Management is slow or there is an outage", |
| "sla_due": "2015-11-02 04:45:24", |
| "state": "On Hold", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "itil", |
| "sys_created_on": "2015-11-02 12:49:08", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "d71da88ac0a801670061eabfe4b28f77", |
| "sys_mod_count": "95", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2015-11-24 07:47:36", |
| "task_effective_number": "INC0000054", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "caller_id": "Caller", |
| "category": "Category", |
| "caused_by": "Caused by Change", |
| "close_code": "Resolution code", |
| "close_notes": "Resolution notes", |
| "cmdb_ci": "Configuration item", |
| "contact_type": "Channel", |
| "description": "Description", |
| "impact": "Impact", |
| "knowledge": "Knowledge", |
| "number": "Number", |
| "parent_incident": "Parent Incident", |
| "problem_id": "Problem", |
| "resolved_by": "Resolved by", |
| "rfc": "Change Request", |
| "service_offering": "Service offering", |
| "short_description": "Short description", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "caller_id", |
| "problem_id", |
| "caused_by", |
| "contact_type", |
| "parent_incident", |
| "category", |
| "service_offering", |
| "close_code", |
| "close_notes", |
| "business_service", |
| "resolved_by", |
| "rfc", |
| "assignment_group", |
| "cmdb_ci", |
| "impact" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "", |
| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "David Miller", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "0", |
| "close_code": "Workaround provided", |
| "close_notes": "roughdry Raphidoidea biserially minutia Curupira", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "company": "", |
| "contact_type": "Chat", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Need access to the common drive for sharing files which can be accessed by all members. Please provide access.", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0007002", |
| "opened_at": "2018-10-16 22:47:51", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "origin_id": "", |
| "origin_table": "", |
| "parent": "", |
| "parent_incident": "INC0007001", |
| "priority": "4 - Low", |
| "problem_id": "", |
| "reassignment_count": "0", |
| "reopen_count": "0", |
| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Need access to the common drive.", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-16 22:48:24", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "ff4c21c4735123002728660c4cf6a758", |
| "sys_mod_count": "4", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-12 23:28:49", |
| "task_effective_number": "INC0007002", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "2 - Medium", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| } |
| ] |
