Level-14/create_incident_task.json

[
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "rfc",
            "category",
            "caused_by",
            "knowledge",
            "close_notes",
            "assignment_group",
            "contact_type",
            "cmdb_ci",
            "description",
            "number",
            "problem_id",
            "urgency"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "2023-10-09 14:51:14",
            "additional_assignee_list": "",
            "approval": null,
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Beth Anglin",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666"
            },
            "assignment_group": "Network",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Joe Employee",
            "category": "Network",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "No resolution provided",
            "close_notes": "antiabolitionist reprieval Donovan lipochondroma thank",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "",
            "comments": "",
            "comments_and_work_notes": "",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Walk-in",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "I just moved from floor 2 to floor 3 and my laptop cannot connect to any wireless network.",
            "due_date": "",
            "escalation": "Normal",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": {
                "display_value": "324 South State Street, Salt Lake City,UT",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000003",
            "opened_at": "2023-07-10 16:07:30",
            "opened_by": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "",
            "reassignment_count": "2",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "1 - High",
            "short_description": "Wireless access is down in my area",
            "sla_due": "UNKNOWN",
            "state": "In Progress",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "admin",
            "sys_created_on": "2022-02-11 06:41:46",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "e8caedcbc0a80164017df472f39eaed1",
            "sys_mod_count": "12",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2023-10-09 12:51:14",
            "task_effective_number": "INC0000003",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "knowledge",
            "impact",
            "category",
            "number",
            "resolved_by",
            "parent_incident",
            "business_service",
            "caused_by",
            "problem_id",
            "cmdb_ci",
            "service_offering",
            "description"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "2015-11-24 09:47:36",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": "",
            "assignment_group": "Service Desk",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Christen Mitchell",
            "category": "Software",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "User error",
            "close_notes": "Sesuto kiyi seriately dockhouse Maylike",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "SAP Materials Management",
            "comments": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n",
            "comments_and_work_notes": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Nothing loads in the application. Is there an outage?",
            "due_date": "",
            "escalation": "Overdue",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "Awaiting Caller",
            "impact": "1 - High",
            "incident_state": "On Hold",
            "knowledge": "false",
            "location": {
                "display_value": "153 South Sierra Avenue, Solana Beach,CA",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db9a923c0a0a0a6501068d6eaec25ee0"
            },
            "made_sla": "true",
            "notify": "Do Not Notify",
            "number": "INC0000054",
            "opened_at": "2015-11-02 12:49:08",
            "opened_by": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "PRB0000011",
            "reassignment_count": "0",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "SAP Materials Management is slow or there is an outage",
            "sla_due": "2015-11-02 04:45:24",
            "state": "On Hold",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "itil",
            "sys_created_on": "2015-11-02 12:49:08",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "d71da88ac0a801670061eabfe4b28f77",
            "sys_mod_count": "95",
            "sys_tags": "",
            "sys_updated_by": "admin",
            "sys_updated_on": "2015-11-24 07:47:36",
            "task_effective_number": "INC0000054",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "close_code",
            "description",
            "service_offering",
            "resolved_by",
            "business_service",
            "caused_by",
            "contact_type",
            "close_notes",
            "assignment_group",
            "category",
            "rfc",
            "cmdb_ci"
        ],
        "template_record": {
            "active": "false",
            "activity_due": "2023-10-02 16:17:01",
            "additional_assignee_list": "",
            "approval": null,
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Bud Richman",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7"
            },
            "assignment_group": "Hardware",
            "business_duration": "21 Days 15 Hours 14 Minutes",
            "business_impact": "",
            "business_service": "",
            "business_stc": "1,869,258",
            "calendar_duration": "89 Days 7 Minutes",
            "calendar_stc": "7,690,046",
            "caller_id": "Alejandro Mascall",
            "category": "Hardware",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "Solution provided",
            "close_notes": "Fixed",
            "closed_at": "2023-10-10 16:19:01",
            "closed_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "cmdb_ci": "ApplicationServerPeopleSoft",
            "comments": "",
            "comments_and_work_notes": "2023-10-02 14:17:01 - System Administrator (Work notes)\ntest\n\n",
            "company": {
                "display_value": "ACME Germany",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/81fca4cbac1d55eb355b4b6db0e3c80f"
            },
            "contact_type": "Email",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Watcher daemon detected that the CPU was 100% busy for more than 10 minutes",
            "due_date": "",
            "escalation": "Overdue",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "Closed",
            "knowledge": "false",
            "location": {
                "display_value": "Bockenheimer Landstra\u00dfe 223, Frankfurt",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/30fffb993790200044e0bfc8bcbe5dcc"
            },
            "made_sla": "false",
            "notify": "Do Not Notify",
            "number": "INC0000005",
            "opened_at": "2023-07-05 16:06:52",
            "opened_by": {
                "display_value": "System Administrator",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "",
            "reassignment_count": "1",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "2023-10-02 16:14:18",
            "resolved_by": "System Administrator",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "1 - High",
            "short_description": "CPU load high for over 10 minutes",
            "sla_due": "UNKNOWN",
            "state": "Closed",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "admin",
            "sys_created_on": "2022-02-11 07:14:01",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "e8e875b0c0a80164009dc852b4d677d5",
            "sys_mod_count": "15",
            "sys_tags": "",
            "sys_updated_by": "system",
            "sys_updated_on": "2023-10-10 16:19:01",
            "task_effective_number": "INC0000005",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": null,
            "upon_reject": null,
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "2023-10-02 14:17:01 - System Administrator (Work notes)\ntest\n\n",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "knowledge",
            "cmdb_ci",
            "contact_type",
            "close_code",
            "rfc",
            "service_offering",
            "problem_id",
            "business_service",
            "impact",
            "number",
            "resolved_by",
            "parent_incident"
        ],
        "template_record": {
            "active": "true",
            "activity_due": "2023-10-02 16:50:20",
            "additional_assignee_list": "",
            "approval": "Not Yet Requested",
            "approval_history": "",
            "approval_set": "",
            "assigned_to": {
                "display_value": "Fred Luddy",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005"
            },
            "assignment_group": "Software",
            "business_duration": "",
            "business_impact": "",
            "business_service": "",
            "business_stc": "",
            "calendar_duration": "",
            "calendar_stc": "",
            "caller_id": "Bud Richman",
            "category": "Software",
            "cause": "",
            "caused_by": "",
            "child_incidents": "",
            "close_code": "No resolution provided",
            "close_notes": "maniacally poodleish migmatite Juan zaphara",
            "closed_at": "",
            "closed_by": "",
            "cmdb_ci": "SAP Financial Accounting",
            "comments": "2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n",
            "comments_and_work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n",
            "company": {
                "display_value": "ACME North America",
                "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
            },
            "contact_type": "Phone",
            "contract": "",
            "correlation_display": "",
            "correlation_id": "",
            "delivery_plan": "",
            "delivery_task": "",
            "description": "Main menu doesn't load when I open the SAP Financial Accounting application.",
            "due_date": "",
            "escalation": "Overdue",
            "expected_start": "",
            "follow_up": "",
            "group_list": "",
            "hold_reason": "",
            "impact": "1 - High",
            "incident_state": "In Progress",
            "knowledge": "false",
            "location": {
                "display_value": "261 North Highway 101, Solana Beach,CA",
                "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc"
            },
            "made_sla": "true",
            "notify": "Do Not Notify",
            "number": "INC0000052",
            "opened_at": "2023-09-18 13:48:40",
            "opened_by": {
                "display_value": "ITIL User",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd"
            },
            "order": "",
            "origin_id": "",
            "origin_table": "",
            "parent": "",
            "parent_incident": "",
            "priority": "1 - Critical",
            "problem_id": "PRB0000011",
            "reassignment_count": "0",
            "reopen_count": "",
            "reopened_by": "",
            "reopened_time": "",
            "resolved_at": "",
            "resolved_by": "",
            "rfc": "",
            "route_reason": "",
            "service_offering": "",
            "severity": "3 - Low",
            "short_description": "SAP Financial Accounting application appears to be down",
            "sla_due": "2023-09-18 05:40:39",
            "state": "In Progress",
            "subcategory": null,
            "sys_class_name": "Incident",
            "sys_created_by": "itil",
            "sys_created_on": "2023-09-18 13:48:40",
            "sys_domain": {
                "display_value": "global",
                "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global"
            },
            "sys_domain_path": "/",
            "sys_id": "d7195138c0a8016700fd68449cfcd484",
            "sys_mod_count": "94",
            "sys_tags": "",
            "sys_updated_by": "system",
            "sys_updated_on": "2023-10-02 14:50:24",
            "task_effective_number": "INC0000052",
            "time_worked": "",
            "universal_request": "",
            "upon_approval": "Proceed to Next Task",
            "upon_reject": "Cancel all future Tasks",
            "urgency": "1 - High",
            "user_input": "",
            "watch_list": "",
            "work_end": "",
            "work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n",
            "work_notes_list": "",
            "work_start": ""
        }
    },
    {
        "fields": {
            "assignment_group": "Assignment group",
            "business_service": "Service",
            "caller_id": "Caller",
            "category": "Category",
            "caused_by": "Caused by Change",
            "close_code": "Resolution code",
            "close_notes": "Resolution notes",
            "cmdb_ci": "Configuration item",
            "contact_type": "Channel",
            "description": "Description",
            "impact": "Impact",
            "knowledge": "Knowledge",
            "number": "Number",
            "parent_incident": "Parent Incident",
            "problem_id": "Problem",
            "resolved_by": "Resolved by",
            "rfc": "Change Request",
            "service_offering": "Service offering",
            "short_description": "Short description",
            "urgency": "Urgency"
        },
        "task_fields": [
            "short_description",
            "caller_id",
            "assignment_group",
            "close_notes",
            "service_offering",
            "category",
            "urgency",
            "cmdb_ci",
            "business_service",
            "knowledge",
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