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| "resolved_by": "System Administrator", |
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| "assignment_group": "Hardware", |
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| "calendar_duration": "", |
| "calendar_stc": "", |
| "caller_id": "Beth Anglin", |
| "category": "Network", |
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| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "No resolution provided", |
| "close_notes": "fucus haulm nonfanciful shipful thiocarbimide", |
| "closed_at": "", |
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| "cmdb_ci": "nyc rac nas200", |
| "comments": "2023-09-30 10:56:33 - System Administrator (Additional comments)\nSend in the llamas\n\n2023-09-30 10:56:23 - System Administrator (Additional comments)\nReally, really bad\n\n2023-09-30 10:56:10 - System Administrator (Additional comments)\nThis is bad\n\n2023-09-18 11:05:40 - glide.maint (Additional comments)\nNetwork storage unavailable. Customer has no access to any of\n\t\t\ther data and is freaking out!\n\t\t\n\n", |
| "comments_and_work_notes": "2023-10-02 10:15:17 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n2023-09-30 10:56:33 - System Administrator (Additional comments)\nSend in the llamas\n\n2023-09-30 10:56:23 - System Administrator (Additional comments)\nReally, really bad\n\n2023-09-30 10:56:10 - System Administrator (Additional comments)\nThis is bad\n\n2023-09-18 11:05:40 - glide.maint (Additional comments)\nNetwork storage unavailable. Customer has no access to any of\n\t\t\ther data and is freaking out!\n\t\t\n\n", |
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| "group_list": "", |
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| "display_value": "450 Lexington Avenue, New York,NY", |
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| "link": "https://dev215901.service-now.com/api/now/table/sys_user/glide.maint" |
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| "task_effective_number": "INC0000049", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
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| "work_notes": "2023-10-02 10:15:17 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n", |
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| "assigned_to": "", |
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| "caller_id": "Bud Richman", |
| "category": "Software", |
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| "caused_by": "", |
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| "close_code": "Duplicate", |
| "close_notes": "Biloculina undisconcerted Brasenia disrealize grouseward", |
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| "closed_by": "", |
| "cmdb_ci": "Sales Force Automation", |
| "comments": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", |
| "comments_and_work_notes": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", |
| "company": "", |
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| "knowledge": "false", |
| "location": { |
| "display_value": "324 South State Street, Salt Lake City,UT", |
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| "priority": "3 - Moderate", |
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| "resolved_by": "", |
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| "sys_updated_by": "glide.maint", |
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| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
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| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
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| "template_record": { |
| "active": "true", |
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| "approval": "Not Yet Requested", |
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| "approval_set": "", |
| "assigned_to": { |
| "display_value": "David Loo", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" |
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| "assignment_group": "", |
| "business_duration": "11 Minutes", |
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| "business_service": "", |
| "business_stc": "719", |
| "calendar_duration": "11 Minutes", |
| "calendar_stc": "719", |
| "caller_id": "Joe Employee", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
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| "close_code": "Solution provided", |
| "close_notes": "eastern ornithologically Alemannic pithecoid Iraqian", |
| "closed_at": "2023-06-13 17:30:02", |
| "closed_by": { |
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| "cmdb_ci": "", |
| "comments": "2023-10-02 16:21:05 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:19:30 - Don Goodliffe (Additional comments)\nServer out of memory\n\n", |
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| "company": { |
| "display_value": "ACME North America", |
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| "description": "Need to adjust layout of UI, add additional fields, and remove a few buttons. We are missing some critical fields that need to get added immediately.", |
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| "display_value": "Hamburg", |
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| "made_sla": "false", |
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| "opened_by": { |
| "display_value": "Don Goodliffe", |
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| "order": "", |
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| "priority": "1 - Critical", |
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| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "Need help with Remedy. Can we configure UI?", |
| "sla_due": "2023-06-14 01:18:03", |
| "state": "In Progress", |
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| "display_value": "global", |
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| "sys_domain_path": "/", |
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| "sys_mod_count": "15", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 12:44:20", |
| "task_effective_number": "INC0000031", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "1 - High", |
| "user_input": "", |
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| "work_notes": "2023-10-02 10:15:14 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
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| "active": "false", |
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| "assigned_to": { |
| "display_value": "Charlie Whitherspoon", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46b87022a9fe198101a78787e40d7547" |
| }, |
| "assignment_group": "Service Desk", |
| "business_duration": "21 Days 21 Hours 46 Minutes", |
| "business_impact": "", |
| "business_service": "", |
| "business_stc": "1,892,781", |
| "calendar_duration": "91 Days 20 Hours 46 Minutes", |
| "calendar_stc": "7,937,181", |
| "caller_id": "Fred Luddy", |
| "category": "Network", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Resolved by change", |
| "close_notes": "Closed before close notes were made mandatory", |
| "closed_at": "2023-07-10 16:10:06", |
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| "cmdb_ci": "MailServerUS", |
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| "description": "User can't access email on mail.company.com.", |
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| "impact": "1 - High", |
| "incident_state": "Closed", |
| "knowledge": "false", |
| "location": { |
| "display_value": "2617 South Robinson Avenue, Oklahoma City,OK", |
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| "made_sla": "false", |
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| "display_value": "Joe Employee", |
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| "priority": "1 - Critical", |
| "problem_id": "PRB0000007", |
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| "reopened_by": "", |
| "reopened_time": "", |
| "resolved_at": "2023-10-09 12:56:12", |
| "resolved_by": "System Administrator", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "1 - High", |
| "short_description": "Can't read email", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
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| "sys_class_name": "Incident", |
| "sys_created_by": "pat", |
| "sys_created_on": "2022-02-07 10:24:13", |
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| "display_value": "global", |
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| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-10-09 13:16:07", |
| "task_effective_number": "INC0000001", |
| "time_worked": "", |
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| "upon_approval": null, |
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| "urgency": "1 - High", |
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| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
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| "template_record": { |
| "active": "true", |
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| "approval": "Not Yet Requested", |
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| "business_service": "", |
| "business_stc": "", |
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| "calendar_stc": "", |
| "caller_id": "survey user", |
| "category": "Inquiry / Help", |
| "cause": "", |
| "caused_by": "", |
| "child_incidents": "0", |
| "close_code": "Known error", |
| "close_notes": "bloc spiritus bonduc nonexertion pumicer", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "contact_type": "Virtual Agent", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "row phalansterism vineland fruitlessness fractious", |
| "due_date": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "follow_up": "", |
| "group_list": "", |
| "hold_reason": "", |
| "impact": "3 - Low", |
| "incident_state": "New", |
| "knowledge": "false", |
| "location": "", |
| "made_sla": "true", |
| "notify": "Do Not Notify", |
| "number": "INC0008001", |
| "opened_at": "2021-01-15 13:04:14", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
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| "order": "", |
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| "priority": "5 - Planning", |
| "problem_id": "", |
| "reassignment_count": "0", |
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| "resolved_at": "", |
| "resolved_by": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "severity": "3 - Low", |
| "short_description": "ATF:TEST2", |
| "sla_due": "UNKNOWN", |
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| "subcategory": null, |
| "sys_class_name": "Incident", |
| "sys_created_by": "admin", |
| "sys_created_on": "2021-01-15 13:04:34", |
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| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
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| "sys_updated_by": "admin", |
| "sys_updated_on": "2021-01-21 15:31:42", |
| "task_effective_number": "INC0008001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
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| "template_record": { |
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| "assigned_to": { |
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| "caller_id": "Bud Richman", |
| "category": "Inquiry / Help", |
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| "caused_by": "", |
| "child_incidents": "", |
| "close_code": "Resolved by problem", |
| "close_notes": "underargue Amphistoma bluelegs animize microplastocyte", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "WEBSERVER", |
| "comments": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", |
| "comments_and_work_notes": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", |
| "company": { |
| "display_value": "ACME North America", |
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| }, |
| "contact_type": "Phone", |
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| "close_notes": "thalliferous gullishly copyman rax Normanesque", |
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| "comments_and_work_notes": "2018-12-12 23:18:42 - System Administrator (Work notes)\nupdated the priority to high based on the criticality of the Incident.\n\n", |
| "company": "", |
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| "task_effective_number": "INC0009005", |
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