| [ |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2022-11-19 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Bostonese microsthene pyrosulphate unacquirable courap", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000006", |
| "link": "https://dev215901.service-now.com/api/now/table/task/8d6246c7c0a80164012fb063cecd4ace" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000008", |
| "opened_at": "2022-11-16 16:06:28", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Hang when trying to print VISIO document", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "david.loo", |
| "sys_created_on": "2022-11-16 16:06:28", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46fb0230a9fe198101a23f6712475e11", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 09:41:18", |
| "task_effective_number": "PRB0000008", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "assignment_group" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 3 Minutes", |
| "category": "Software", |
| "cause_notes": " <p>Log shows ISP was dropping/resetting the connection</p> ", |
| "close_notes": "patched server all is fine now.", |
| "closed_at": "2023-07-24 23:21:08", |
| "closed_by": "", |
| "cmdb_ci": "IronMail-SD-01", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-11-12 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>ISP applied a fix on their side and mails are flowing smoothly again</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000055", |
| "opened_at": "2023-07-24 23:17:17", |
| "opened_by": { |
| "display_value": "Bow Ruggeri", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Email down", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-24 23:19:00", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "051e8f6cc0a8016600cdf7fd19e10414", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-28 02:48:12", |
| "task_effective_number": "PRB0000055", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "business_service" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "<p>Sample cause notes</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Zoom V.92 USB Modem", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Issue in connecting to internet using modem.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0001001", |
| "opened_at": "2018-10-07 06:06:53", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Issue in connecting to internet using modem.", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-07 06:07:35", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a1e0f770734123002728660c4cf6a745", |
| "sys_mod_count": "5", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 09:54:38", |
| "task_effective_number": "PRB0001001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "<p>Sample workaround</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "cmdb_ci" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "2023-07-31 23:59:05", |
| "closed_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "muscule halophytism inductionally brimmed analogic", |
| "due_date": "", |
| "duplicate_of": { |
| "display_value": "PRB0000055", |
| "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" |
| }, |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000105", |
| "opened_at": "2023-07-31 23:57:29", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Duplicate", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Email system is down again", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-07-31 23:58:16", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "0d036ce4532023004247ddeeff7b12a8", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-31 23:59:05", |
| "task_effective_number": "PRB0000105", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "impact" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "2023-07-31 23:59:05", |
| "closed_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "cunjevoi Dynastides muskellunge confirmedness subpial", |
| "due_date": "", |
| "duplicate_of": { |
| "display_value": "PRB0000055", |
| "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" |
| }, |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000105", |
| "opened_at": "2023-07-31 23:57:29", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Duplicate", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Email system is down again", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-07-31 23:58:16", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "0d036ce4532023004247ddeeff7b12a8", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-31 23:59:05", |
| "task_effective_number": "PRB0000105", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
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| "time_worked": "", |
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| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "\n\t\t\t <p>As this is intermittent. Restarting the PC fixes this.</p>", |
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| } |
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| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
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| "user_input": "", |
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| } |
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