CONTACT.md

# PAX-Coder Contact & Provisioning

**Provisioning requests are reviewed within 1–3 business days.**

---

## Quick Links

| Need | Contact |
|------|---------|
| **Provisioning Request** | Fill form below or email jessica@collectivekitty.com |
| **Pricing Questions** | See [PRICING.md](PRICING.md) |
| **Technical Support** | jessica@collectivekitty.com |
| **Enterprise** | jessica@collectivekitty.com |
| **General Inquiry** | jessica@collectivekitty.com |

---

## Provisioning Request Form

Submit a node provisioning request using this information:

### Basic Information

```

Full Name (or Organization Name): ___________________

Email Address: ___________________

Phone (optional): ___________________

Country/Region: ___________________

```

### Project / Organization

```

Organization Type:

  [ ] Individual / Solo Developer

  [ ] Startup / Small Business

  [ ] University / Research Institution

  [ ] Enterprise / Large Organization

  [ ] Government / Defense

  [ ] Other: ___________________



Organization Name (if applicable): ___________________

Your Role / Title: ___________________

```

### Use Case

```

What will you use PAX-Coder for?



  [ ] Research / Academic

  [ ] Commercial Kernel Development

  [ ] Production GPU Deployment

  [ ] Internal Tools / Private Use

  [ ] Evaluation / Trial

  [ ] Other: ___________________



Describe your use case (100–500 words):

___________________________________________________________

___________________________________________________________

___________________________________________________________

```

### Technical Requirements

```

Deployment Environment:

  [ ] Local Workstation

  [ ] Cloud (AWS / Azure / GCP)

  [ ] On-Premises Datacenter

  [ ] Hybrid

  [ ] Other: ___________________



GPU Hardware:

  [ ] NVIDIA RTX (sm_86): RTX 3080, 4090, etc.

  [ ] NVIDIA A/H100 (sm_90)

  [ ] Other: ___________________



Estimated Kernel Volume:

  [ ] 1–10 kernels/year

  [ ] 10–50 kernels/year

  [ ] 50–200 kernels/year

  [ ] 200+ kernels/year

  [ ] Unknown / TBD



Team Size:

  [ ] Solo

  [ ] 2–5 people

  [ ] 5–20 people

  [ ] 20+ people

```

### Plan Selection

```

Which tier are you interested in?



  [ ] Individual / Node Key ($250–$500)

  [ ] Commercial Team ($12,000–$25,000/year)

  [ ] Enterprise Verification ($50,000+/year)

  [ ] Proof Audit & Sign-Off ($10,000+/kernel)

  [ ] Not sure / Need consultation

```

### Additional Information

```

How did you hear about PAX-Coder?

  [ ] GitHub

  [ ] Academic Paper

  [ ] Referral

  [ ] Search Engine

  [ ] Conference / Event

  [ ] Other: ___________________



Do you have specific requirements or questions?

___________________________________________________________

___________________________________________________________

```

---

## Submission

### Online Form

Visit: https://snapkittywest.com/pax-coder/request

(Form auto-generates provisioning request ticket)

### Email

Send to: **jessica@collectivekitty.com**

Subject: `Provisioning Request: [Your Name/Organization]`

Include all information from the form above.

### Response

- **Individual tier:** 1–3 business days
- **Commercial/Enterprise:** 2–5 business days (may include business development call)

---

## Provisioning Process Timeline

### Step 1: Request Submitted
- Form / email received
- Ticket created (you receive ticket number)

### Step 2: Review (1–3 business days)
- Qualification assessment
- Use case review
- Technical requirements check

### Step 3: Approval / Rejection
- Approved: Proceed to Step 4
- Rejected: Contact with explanation and alternative options
- On Hold: Request for additional information

### Step 4: Commercial Agreement & Payment
- Individual: Secure payment link sent
- Commercial/Enterprise: Legal review and formal agreement

### Step 5: Payment Processing
- Individual: Credit card / PayPal / Wire (1–3 days)
- Commercial/Enterprise: PO / Invoice / Custom terms

### Step 6: Node Provisioning
- Node credential created
- Operator-signed authorization issued
- Authentication material provided
- Activation instructions sent

### Step 7: Activation
- Configure credential in your environment
- Begin using PAX-Coder with production authorization

**Total time: 3–14 business days (depending on tier)**

---

## Credential Delivery

After approval and payment:

### Individual Tier

You receive:
- `node.json` — Node identity metadata
- `node_pk.pem` — Public key (for verification)
- Authentication token (for your environment)
- Quick-start guide

Delivery method:
- Secure email with encrypted attachment
- Alternative: Secure download link

### Commercial/Enterprise Tier

You receive:
- Formal credential package
- Multiple node keys (if multiple environments)
- Administrative documentation
- Deployment guide
- Direct contact information

Delivery method:
- Secure delivery + executive briefing call
- Optional: On-site activation support

---

## Your Provisioned Node

Once provisioned, your node:

✅ **Can:**
- Sign releases using `sovereign/generate_release.sh`
- Request authorization capabilities
- Perform protected kernel operations
- Deploy to production
- Use commercial licensing

❌ **Cannot (by design):**
- Generate fake authorization locally
- Create unauthorized capabilities
- Bypass the authorization gate
- Deploy with another organization's node
- Transfer to another organization

---

## Renewal & Management

### Individual Tier (One-Time)

- No renewal required
- Credential remains active indefinitely
- Contact support if you need additional nodes

### Commercial/Enterprise Tier (Annual)

Renewal notice: 60 days before contract end
- Email renewal option
- Pricing adjustment (if applicable)
- New agreement (if terms change)

To renew:
- Reply to renewal notice, OR
- Contact: jessica@collectivekitty.com

---

## Revocation & Termination

### Standard Termination

- Commercial/Enterprise: Subscription expires on renewal date
- Active nodes become inactive
- New capabilities not issued
- Reactivation available anytime

### Early Termination

Contact: jessica@collectivekitty.com

- Prorated refunds available (Individual tier: within 30 days)
- Commercial/Enterprise: Per contract terms

### Terms Violation

Violations may result in:
- Immediate node revocation
- No refund
- Possible legal action

Examples:
- Unauthorized redistribution
- Sharing credentials with other organizations
- Use outside provisioning agreement scope
- Unauthorized production deployment

---

## FAQ

**Q: How long does provisioning take?**

A: 3–14 business days total, depending on tier and complexity.

**Q: Can I get a trial?**

A: Public clone is a free trial. You can verify integrity, examine source, and test locally. Contact for time-limited trial credentials on Commercial tiers.

**Q: What if I'm from a sanctioned country?**

A: Contact support; we comply with US export regulations.

**Q: Can I get a partial refund?**

A: Individual tier: 30-day money-back guarantee (within 30 days). Commercial/Enterprise: Per contract terms.

**Q: What payment methods do you accept?**

A: 
- Individual: Credit card, PayPal, Wire transfer
- Commercial/Enterprise: PO, Invoice, Wire, Custom

**Q: Can I upgrade/downgrade my plan?**

A: Yes. Contact support to discuss plan changes.

**Q: Do you offer volume discounts?**

A: Contact jessica@collectivekitty.com for volume/multi-year pricing.

---

## Support During Provisioning

Have questions during provisioning?

**Email:** jessica@collectivekitty.com  
**Response time:** 1 business day

Please include:
- Your provisioning request ticket number (if you have it)
- Your question
- Any relevant context

---

## Next Steps

1. **Review [PRICING.md](PRICING.md)** to understand tiers
2. **Review [LICENSE.md](LICENSE.md)** for commercial licensing terms
3. **Complete this provisioning form** (above)
4. **Submit** via online form or email
5. **Wait for response** (1–3 business days)
6. **Receive node credential** after approval
7. **Begin using PAX-Coder** in production

---

**Questions?**  
Email: jessica@collectivekitty.com

**Ready to request?**  
Form: https://snapkittywest.com/pax-coder/request

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**PAX-Coder is developed by SnapKitty.**  
**© 2026 SnapKitty. All rights reserved.**