grpo_training_data.json

[
  {"prompt": "What is your return policy?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "How do I track my order?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What are your business hours?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Can I change my shipping address?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Where is my refund?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Do you ship internationally?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "How do I reset my password?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What payment methods do you accept?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Is there a warranty on this product?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "How long does shipping take?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What is the status of order #45821?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Can I get a receipt for my last purchase?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Do you have this item in blue?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What's the phone number for customer service?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "How do I cancel my subscription?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Can I get free shipping on this order?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What's the status of my return?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Do you offer gift wrapping?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What size should I order?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Is this item in stock?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "How do I update my billing information?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Can I use multiple discount codes?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What's the price of the premium plan?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "When will my backorder ship?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Do you have a student discount?", "expected_route": "simple", "domain": "customer_support"},

  {"prompt": "I received a damaged item and need to process a return with a replacement. The item was a wireless keyboard ordered on March 3rd, order number #38291. The packaging was crushed and the keyboard has a cracked spacebar.", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "Can you explain the warranty coverage for my electronics purchase from last month? I bought a laptop and a monitor and I'm not sure if accidental damage is included.", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "I need help troubleshooting why my device isn't connecting to WiFi after the latest firmware update. I've tried restarting both the router and the device.", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "Please summarize my recent order history and highlight any pending returns or exchanges that haven't been processed yet.", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "Compare the protection plans available for my new laptop purchase. I want to understand the difference between the basic and premium tiers.", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "Walk me through the process of filing a warranty claim for multiple items purchased in the same order. Two of the three items arrived defective.", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "My order was supposed to arrive three days ago. Can you explain what's causing the delay and whether I should expect it this week?", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "I want to upgrade my current protection plan to include accidental damage coverage. Can you describe what changes and what the cost difference would be?", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "I ordered the wrong color and want to exchange it. Can you walk me through the steps and tell me if I'll be charged for return shipping?", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "My subscription renewed at a higher price than last year. Can you explain what changed in the pricing and whether there's a way to get the old rate?", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "I need to return three items from two different orders. Can you help me figure out the most efficient way to handle the returns and whether I can combine them?", "expected_route": "medium", "domain": "customer_support"},

  {"prompt": "I have multiple ongoing warranty claims across three different product categories — a laptop, a kitchen appliance, and a fitness tracker — and I need a comprehensive resolution strategy that considers the different warranty terms, return windows, and replacement options for each product, including whether any of them qualify for an expedited replacement under the premium protection plan I purchased.", "expected_route": "complex", "domain": "customer_support"},
  {"prompt": "Analyze my account history over the past 12 months and identify any patterns in the service issues I've reported. I want to understand if there's a systemic quality problem with products from a specific supplier or category, and whether I should consider switching to a different product line.", "expected_route": "complex", "domain": "customer_support"},
  {"prompt": "I need a detailed comparison of all protection plan options considering my usage patterns across five devices, the age of each device, my full claim history, and any upcoming renewal dates. Determine the optimal coverage strategy that minimizes my total cost of ownership while maximizing coverage for the devices most likely to need repair based on historical failure rates.", "expected_route": "complex", "domain": "customer_support"},
  {"prompt": "I've been charged incorrectly on three separate invoices over the last quarter and each one involves a different discount code, promotional rate, and tax jurisdiction. I need you to thoroughly review each invoice line by line, identify exactly where the billing errors occurred, calculate the total amount I'm owed, and recommend whether I should request a credit or a direct refund given my account standing and future orders.", "expected_route": "complex", "domain": "customer_support"},
  {"prompt": "Evaluate the full lifecycle cost of my current product ecosystem versus switching to a competitor's ecosystem, factoring in remaining warranty coverage, trade-in values, accessory compatibility, and the migration effort required. Provide a recommendation with supporting reasoning.", "expected_route": "complex", "domain": "customer_support"},
  {"prompt": "I need a thorough root cause analysis of why my last four orders have all experienced shipping delays. Cross-reference the carrier data, warehouse locations, and my delivery address to determine if this is a systemic routing problem, and propose a permanent solution that prevents future delays.", "expected_route": "complex", "domain": "customer_support"},

  {"prompt": "What is the policy number for claim #4521?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "Show me the status of pending claims for region NE.", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What is the deductible for plan type B?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "List all adjusters assigned to auto claims.", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What's the claim limit for policy #7890?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "Show open claims count for this quarter.", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "Who is the adjuster for claim #6655?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What's the filing deadline for property claims in Texas?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "Is claim #9012 still under review?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What's the current reserve amount on claim #3344?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "When was claim #1122 filed?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What's the coverage type on policy #5500?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "How many open claims does adjuster Smith have?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What's the payment status for claim #2233?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "Is there an active policy for account #7788?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What region is claim #4400 assigned to?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "Show the effective date for policy #6611.", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What is the copay for emergency visits under plan C?", "expected_route": "simple", "domain": "insurance_claims"},

  {"prompt": "Summarize the medical records and coverage analysis for claim #7823. The claimant has submitted documentation from three different providers and I need to understand the treatment timeline.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Compare the settlement amounts for similar property damage claims in the Southeast region this quarter. I want to see if our reserves are in line with recent outcomes.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Extract the key liability factors from the accident report attached to claim #6104. Focus on the contributing factors, witness statements, and any citations issued.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Review the subrogation potential for the batch of claims from the March flooding event. Identify which ones have viable recovery prospects and estimate the total recoverable amount.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Explain the coverage overlap between the primary and secondary policies on claim #5522. The policyholder has both a personal auto policy and a commercial fleet policy that may apply.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Summarize the damage assessment report for the commercial property claim #8810 and flag any items that exceed our standard reserve guidelines.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "How does the policyholder's prior loss history affect the current claim? Pull their last five years of claims and describe any patterns.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Calculate the total incurred amount for all workers' compensation claims in the Northeast region this quarter and break it down by injury type.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Review the documentation for claim #3301 and determine whether the claimant's reported injuries are consistent with the accident description. Summarize your findings.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Explain the difference between the replacement cost and actual cash value settlement options for this homeowner's claim and which one applies based on the policy terms.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Compare the reserve amounts across the last three quarters for commercial auto bodily injury claims and identify any trends that suggest we need to adjust our reserving methodology.", "expected_route": "medium", "domain": "insurance_claims"},

  {"prompt": "Analyze the multi-party liability exposure across claims #8901, #8902, and #8903 from the warehouse incident. Consider the overlapping coverage from the property owner's policy, the tenant's commercial general liability, and the contractor's professional liability. Assess subrogation potential against the electrical contractor and determine whether our current reserves adequately reflect the combined exposure.", "expected_route": "complex", "domain": "insurance_claims"},
  {"prompt": "Evaluate the fraud indicators across the last 50 auto claims from the Southeast region. Cross-reference claimant addresses, repair shop frequency, and medical provider patterns. Identify anomaly clusters and recommend investigation priorities ranked by estimated exposure and likelihood of recovery.", "expected_route": "complex", "domain": "insurance_claims"},
  {"prompt": "Perform a comprehensive coverage analysis for the commercial property claim involving multiple structures, business interruption losses, environmental liability from chemical storage, and potential ordinance-or-law coverage triggers. The policy has three endorsements that may modify coverage and a pollution exclusion that the policyholder is contesting.", "expected_route": "complex", "domain": "insurance_claims"},
  {"prompt": "Review the entire Q1 claims portfolio for the commercial auto line. Identify loss development trends, compare actual-to-expected loss ratios by coverage type, flag any claims with reserve adequacy concerns, and recommend adjustments with actuarial justification. Include a projection of ultimate loss for the accident year based on current development patterns.", "expected_route": "complex", "domain": "insurance_claims"},
  {"prompt": "Assess the legal exposure on the disputed workers' compensation claim #7401. The claimant alleges a pre-existing condition was aggravated by workplace conditions, the employer contests causal relationship, and there are conflicting IME reports. Review all medical documentation, deposition summaries, and jurisdictional case law to recommend a settlement strategy versus litigation path with estimated costs for each.", "expected_route": "complex", "domain": "insurance_claims"},
  {"prompt": "Conduct a full actuarial review of our property catastrophe reserves in light of the three hurricane events this year. Analyze development factors, compare against industry loss estimates, evaluate our reinsurance recoveries, and determine if we need to post additional IBNR reserves. Factor in the pending regulatory examination and our capital adequacy requirements.", "expected_route": "complex", "domain": "insurance_claims"},

  {"prompt": "Is my Samsung Care+ plan still active?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "What's the deductible for a screen replacement on my Galaxy S25?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "Where is the nearest Samsung-authorized repair center?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "Am I eligible to file a claim on my Galaxy Z Fold?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "What's the status of my replacement device?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "How long does a screen repair usually take?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "Does my plan cover liquid damage?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "Can I transfer my Care+ plan to a new device?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "What's covered under my AppleCare+ warranty?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "How do I file a claim for a broken screen?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "What's the replacement fee for my iPhone 16?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "Is battery replacement covered under my plan?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "When does my protection plan expire?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "Can I add theft and loss coverage to my existing plan?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "How many claims have I used this year?", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "Is my device still under manufacturer warranty?", "expected_route": "simple", "domain": "device_protection"},

  {"prompt": "My Galaxy S25 screen is cracked and there's also some liquid damage around the charging port. I need help figuring out whether to file separate claims or one combined claim, and whether repair or replacement makes more sense given my remaining coverage.", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "Circle to Search stopped working on my Galaxy S25 Ultra after the last software update. I've cleared the cache and restarted the phone. Can you help me troubleshoot this step by step?", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "Compare the coverage differences between Samsung Care+ Basic and Care+ with Theft & Loss for my Galaxy Z Flip. I want to understand what I'd gain by upgrading and whether it's worth the cost difference.", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "I have three Samsung devices enrolled in Care+ — a Galaxy S25, a Galaxy Watch 7, and a Galaxy Tab S10. Summarize the coverage status, remaining claims, and upcoming renewal dates for each device.", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "Live Translate is giving incorrect translations during phone calls in Korean. It was working fine last week. Walk me through the diagnostic steps to determine if this is a software issue or a hardware problem with the microphone array.", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "My laptop battery is draining much faster after the latest OS update. I used to get 10 hours and now I'm getting about 5. Help me diagnose whether this is a software issue or if the battery is degrading.", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "I dropped my phone in water and now the speakers sound muffled. The phone otherwise works fine. Can you walk me through what to do and whether this would be covered under my protection plan?", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "Explain the difference between repair and replacement for my device claim. I want to understand the pros and cons of each option and which one makes more sense for a device that's 18 months old.", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "My phone's touchscreen is intermittently unresponsive in the bottom-left corner. It started after I installed a third-party screen protector. Help me figure out if this is a hardware defect or a screen protector issue.", "expected_route": "medium", "domain": "device_protection"},

  {"prompt": "I have a disputed claim on my Galaxy Z Fold 5 where the repair center says the hinge damage was caused by misuse but I believe it's a manufacturing defect. I've had two previous fold-related issues documented under warranty. Review my complete device service history across all three incidents, analyze whether the pattern supports a defect claim, assess my coverage under both the manufacturer's warranty and my Samsung Care+ plan, and draft an escalation request for the claims review team with supporting evidence.", "expected_route": "complex", "domain": "device_protection"},
  {"prompt": "Multiple Galaxy AI features have stopped working simultaneously on my Galaxy S25 Ultra — Circle to Search, Live Translate, and Generative Edit all fail with the same error. This started after I switched carriers. Investigate whether this could be a network-dependent issue, a Galaxy AI licensing problem, or a hardware failure. Cross-reference known issues from the last firmware update and provide a comprehensive diagnostic assessment with recommended next steps for each possible root cause.", "expected_route": "complex", "domain": "device_protection"},
  {"prompt": "I'm a Samsung Care+ claims agent handling an escalation. The customer has five enrolled devices with overlapping coverage periods, has filed 8 claims across three devices in the past year, and is now disputing a denial on their ninth claim. I need a full synthesis of their claim history, a coverage analysis across all active plans, identification of any policy limit issues, and a recommendation for whether to approve, deny, or offer a settlement. Also flag if the claim pattern warrants a fraud review referral.", "expected_route": "complex", "domain": "device_protection"},
  {"prompt": "Perform a comprehensive analysis of the customer's Galaxy ecosystem: three phones, two tablets, and a watch, all enrolled in different Care+ tiers. Two devices have open claims, one has a disputed repair assessment, and the customer wants to consolidate everything under a single family plan. Evaluate each device's current coverage, calculate the cost implications of plan migration, assess whether the open claims would be affected by switching plans mid-cycle, and provide a detailed recommendation.", "expected_route": "complex", "domain": "device_protection"},
  {"prompt": "A customer is threatening legal action over a denied claim on their Galaxy Z Fold. The denial was based on physical damage exclusion, but the customer argues the damage occurred during normal use due to a known hinge defect. Review the claim file, the denial letter, the device inspection report, the customer's complete service history, applicable warranty bulletins, and any class action precedents for similar defects. Provide a legal risk assessment and recommend whether to settle, re-examine, or defend.", "expected_route": "complex", "domain": "device_protection"},

  {"prompt": "Hello!", "expected_route": "simple", "domain": "general"},
  {"prompt": "Thanks for your help.", "expected_route": "simple", "domain": "general"},
  {"prompt": "What time is it?", "expected_route": "simple", "domain": "general"},
  {"prompt": "Yes.", "expected_route": "simple", "domain": "general"},
  {"prompt": "No, that's not right.", "expected_route": "simple", "domain": "general"},
  {"prompt": "Can you repeat that?", "expected_route": "simple", "domain": "general"},
  {"prompt": "Good morning!", "expected_route": "simple", "domain": "general"},
  {"prompt": "What's today's date?", "expected_route": "simple", "domain": "general"},
  {"prompt": "How are you?", "expected_route": "simple", "domain": "general"},
  {"prompt": "Goodbye.", "expected_route": "simple", "domain": "general"},
  {"prompt": "OK, sounds good.", "expected_route": "simple", "domain": "general"},
  {"prompt": "Thank you!", "expected_route": "simple", "domain": "general"},
  {"prompt": "What does FAQ stand for?", "expected_route": "simple", "domain": "general"},
  {"prompt": "Who do I contact for help?", "expected_route": "simple", "domain": "general"},
  {"prompt": "What's 2 + 2?", "expected_route": "simple", "domain": "general"},

  {"prompt": "Explain how the claims adjudication process works from initial filing through final settlement. Include the key decision points and typical timelines.", "expected_route": "medium", "domain": "general"},
  {"prompt": "Summarize the differences between HMO, PPO, and EPO health insurance plans and help me understand which type would work best for a family of four.", "expected_route": "medium", "domain": "general"},
  {"prompt": "I'm seeing an error code E-4521 on my device. Can you help me troubleshoot what's causing it and walk me through the steps to fix it?", "expected_route": "medium", "domain": "general"},
  {"prompt": "Describe the process for escalating a service complaint when the first-level resolution was unsatisfactory. What documentation do I need?", "expected_route": "medium", "domain": "general"},
  {"prompt": "Can you break down my monthly bill and explain each line item? I want to understand what I'm being charged for and whether there are any fees I can get waived.", "expected_route": "medium", "domain": "general"},
  {"prompt": "Compare the three service tiers you offer and help me understand which one gives the best value for moderate usage.", "expected_route": "medium", "domain": "general"},
  {"prompt": "I'm having intermittent connectivity issues. Help me run through a diagnostic checklist to narrow down whether it's a hardware problem, a software configuration issue, or a network-side problem.", "expected_route": "medium", "domain": "general"},
  {"prompt": "Walk me through the steps to migrate my account data from the old system to the new platform. I want to make sure nothing gets lost in the transfer.", "expected_route": "medium", "domain": "general"},
  {"prompt": "List the pros and cons of extended warranties versus self-insuring for consumer electronics. Help me understand when each approach makes financial sense.", "expected_route": "medium", "domain": "general"},

  {"prompt": "I need a comprehensive audit of my entire account spanning the last two years. Review every transaction, identify any billing discrepancies, cross-reference against promotional rates I was promised, calculate the total overcharge amount, and draft a formal dispute letter that cites the specific contract terms that were violated. Also assess whether I have grounds for regulatory complaint.", "expected_route": "complex", "domain": "general"},
  {"prompt": "Design a complete disaster recovery plan for our department's critical systems. Evaluate our current backup infrastructure, identify single points of failure, propose redundancy measures, estimate the cost and timeline for implementation, and create a prioritized roadmap that considers our budget constraints and regulatory requirements.", "expected_route": "complex", "domain": "general"},
  {"prompt": "Perform a root cause analysis on the service outage that affected our operations last week. Review the incident timeline, correlate system logs from all affected services, identify the cascade failure pattern, assess whether our monitoring detected it early enough, and produce a post-mortem report with specific preventive recommendations and estimated implementation effort for each.", "expected_route": "complex", "domain": "general"},
  {"prompt": "Evaluate our current vendor contracts across all three service providers. Compare pricing structures, SLA guarantees, penalty clauses, and renewal terms. Identify which contracts give us the best leverage for renegotiation and propose a consolidated vendor strategy that reduces our total cost while maintaining service quality across all tiers.", "expected_route": "complex", "domain": "general"},
  {"prompt": "Assess the regulatory compliance posture of our data handling practices across all customer-facing systems. Review data retention policies, consent mechanisms, cross-border transfer protocols, and breach notification procedures against GDPR, CCPA, and HIPAA requirements. Identify gaps, prioritize them by risk severity, and recommend a remediation roadmap with estimated effort and timeline for each item.", "expected_route": "complex", "domain": "general"},

  {"prompt": "How do I file a homeowner's insurance claim?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "What's the maximum coverage amount for auto liability?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "Do I need a police report to file a theft claim?", "expected_route": "simple", "domain": "insurance_claims"},
  {"prompt": "My device won't turn on after charging overnight.", "expected_route": "simple", "domain": "device_protection"},
  {"prompt": "Can I upgrade my plan mid-year?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What's the cancellation fee?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Does my warranty cover normal wear and tear?", "expected_route": "simple", "domain": "device_protection"},

  {"prompt": "Review the adjuster's assessment on claim #5501. They recommended partial payment but the policyholder is disputing the depreciation calculation. Walk me through the depreciation methodology used and whether it's consistent with our guidelines.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "I cracked the back glass panel on my phone and the camera lens is also damaged. Can you explain whether these are treated as one claim or two, and what the total out-of-pocket cost would be under my current plan?", "expected_route": "medium", "domain": "device_protection"},
  {"prompt": "My subscription auto-renewed at a higher price. I never got the renewal notice. Help me understand my options for getting the original rate back or canceling with a prorated refund.", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "Summarize the changes between last year's policy terms and this year's renewal offer. I want to know what coverage was dropped or modified before I decide whether to renew.", "expected_route": "medium", "domain": "insurance_claims"},

  {"prompt": "We have a fleet of 200 company vehicles across 12 states and need a complete risk assessment. Analyze the loss history by state, vehicle type, and driver profile. Cross-reference with our current coverage limits to identify under-insured exposures. Propose an optimized coverage structure that reduces premiums while maintaining adequate protection, and model the impact of three different deductible scenarios on our total cost of risk.", "expected_route": "complex", "domain": "insurance_claims"},
  {"prompt": "Our enterprise has 5,000 employee devices across three mobile platforms. We need a comprehensive device lifecycle management strategy that covers procurement, enrollment, protection plans, repair workflows, end-of-life disposal, and cost optimization. Analyze our current spend, benchmark against industry standards, identify savings opportunities, and produce a three-year TCO projection under three different protection plan scenarios.", "expected_route": "complex", "domain": "device_protection"},

  {"prompt": "What is my account balance?", "expected_route": "simple", "domain": "general"},
  {"prompt": "Can I speak to a manager?", "expected_route": "simple", "domain": "general"},
  {"prompt": "What countries do you operate in?", "expected_route": "simple", "domain": "general"},
  {"prompt": "Is there a mobile app?", "expected_route": "simple", "domain": "general"},
  {"prompt": "How do I download my invoice?", "expected_route": "simple", "domain": "general"},

  {"prompt": "I want to file a formal complaint about the service I received on three separate occasions over the past month. On each visit, I was given conflicting information by different representatives. Can you pull up the notes from all three interactions and help me draft a chronological complaint that documents the inconsistencies?", "expected_route": "medium", "domain": "customer_support"},
  {"prompt": "Help me understand the tax implications of my insurance claim settlement. I received a lump sum payment and I'm not sure which portions are taxable versus non-taxable. Break down the settlement components.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "My smart home hub lost connectivity with all 12 paired devices after a firmware update. Help me systematically re-pair each device type and troubleshoot the ones that won't reconnect.", "expected_route": "medium", "domain": "device_protection"},

  {"prompt": "Analyze the impact of recent regulatory changes on our entire claims processing workflow. Map each new requirement to our current procedures, identify compliance gaps, estimate the engineering effort to close each gap, and produce a prioritized implementation plan that ensures we meet the enforcement deadline while minimizing disruption to daily operations.", "expected_route": "complex", "domain": "insurance_claims"},
  {"prompt": "I'm managing a product recall that affects 10,000 units across five product lines. I need a comprehensive customer communication strategy, a logistics plan for returns and replacements, a financial impact analysis covering refunds and shipping costs, and a timeline that coordinates with our legal team's disclosure requirements.", "expected_route": "complex", "domain": "customer_support"},

  {"prompt": "Can you check if my payment went through?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What's the difference between plans A and B?", "expected_route": "simple", "domain": "general"},
  {"prompt": "How do I enable two-factor authentication?", "expected_route": "simple", "domain": "general"},
  {"prompt": "Is my claim approved?", "expected_route": "simple", "domain": "insurance_claims"},

  {"prompt": "I need to transfer ownership of three policies to a new entity as part of a corporate restructuring. Walk me through the requirements, documentation needed, and any coverage gaps that might occur during the transition period.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "My enterprise account has 50 users and we need to consolidate from three separate billing accounts into one master account. Explain how this would affect our existing contracts, discounts, and service level agreements.", "expected_route": "medium", "domain": "customer_support"},

  {"prompt": "What is the number for the billing department?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "Can I pause my subscription?", "expected_route": "simple", "domain": "customer_support"},
  {"prompt": "What are the system requirements?", "expected_route": "simple", "domain": "general"},
  {"prompt": "Where can I find the user manual?", "expected_route": "simple", "domain": "general"},
  {"prompt": "What's the warranty period for refurbished devices?", "expected_route": "simple", "domain": "device_protection"},

  {"prompt": "Walk me through setting up automatic claim status notifications for my team. I want to receive email alerts when a claim changes status and have a weekly digest of all pending items.", "expected_route": "medium", "domain": "insurance_claims"},
  {"prompt": "Help me understand why my repair was denied. The service center said it was due to unauthorized modifications, but I only installed a screen protector. Can you review the inspection notes and explain what was flagged?", "expected_route": "medium", "domain": "device_protection"}
]